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System Release 7.14

ASTRO® 25INTEGRATED VOICE AND DATA

BACKUP AND RESTORESERVICES

November 2013

6871024P35-A

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Document History

Version Description Date

6871024P35-A Original release of the Backup and Restore Services manual. November 2013



Contents

Copyrights........................................................................................................................................ 3Contact Us........................................................................................................................................ 5Document History............................................................................................................................7List of Figures................................................................................................................................ 13List of Tables.................................................................................................................................. 15List of Procedures.......................................................................................................................... 17List of Processes............................................................................................................................. 19About Backup and Restore Services............................................................................................ 21

What Is Covered In This Manual?...................................................................................................................... 21Helpful Background Information........................................................................................................................ 21Related Information.............................................................................................................................................21

Chapter 1: Backup and Restore Services Description........................................23Functional Description........................................................................................................................................ 23Common Server Architecture – Virtual Management Server Host.................................................................... 23Location of the BAR Server in an ASTRO 25 System....................................................................................... 24Hardware Components........................................................................................................................................ 25

Network Attached Storage Device as an Offline Storage NAS.............................................................. 25NAS Device FRE Information.................................................................................................... 26

Direct Attached Storage Device ............................................................................................................. 26Software Components......................................................................................................................................... 26

Chapter 2: Backup and Restore Services Theory of Operation........................ 27Role of Centralized Backup in System Recovery............................................................................................... 27Backup and Restore Service................................................................................................................................27

Backup and Restore Clients in ASTRO 25 Systems...............................................................................27Data Backup and Restore Service....................................................................................................................... 28

Backup Scheduling..................................................................................................................................29Data Recovery Service........................................................................................................................................ 29Security Protocol Considerations for the Backup and Restore Service.............................................................. 30

Registration of BAR Clients After SSH Configuration.......................................................................... 30

Chapter 3: Backup and Restore Services Installation and Configuration....... 31Installing the Software for BAR Server and BAR Client................................................................................... 31

Importing BAR Virtual Machine............................................................................................................ 33Connecting and Powering On a BAR Server Virtual Machine...............................................................34Upgrading VMware Tools on Linux-Based Virtual Machines............................................................... 35Configuring the BAR Server...................................................................................................................36Setting Applications Time on Linux Servers.......................................................................................... 38Configuring the Time Zone on Linux Servers........................................................................................ 38

Linux Backup and Restore Client Software Installation..................................................................................... 38Registering and Enabling Linux BAR Clients........................................................................................ 39

Installing BAR Clients Through the Windows Install Framework Application................................................. 40Registering and Enabling Windows BAR Clients Manually.................................................................. 41

Expanding to Full Backup Service Functionality................................................................................................41Deleting the Baseline Backup Virtual Machine Before Importing Full Functionality Backup Virtual

Machine......................................................................................................................................................... 42

Contents | 9

Changing the BAR Server Hostname in the BAR Client Settings File...............................................................43Installing and Configuring the Seagate Offline Storage NAS Device................................................................ 43

Configuring the Seagate Business Storage 4-Bay in the Seagate NAS Discovery................................. 44Configuring the Seagate Business Storage 4-Bay in the Web Browser..................................................45Configuring the Seagate BlackArmor 440 in the BlackArmor Discovery..............................................46Configuring the Seagate BlackArmor 440 in the Web Browser............................................................. 47Connecting Seagate NAS Devices to the ESXi-Based Virtual Server....................................................48Configuring NAS Devices in the BAR Menu.........................................................................................49

Chapter 4: Backup and Restore Services Operation.......................................... 51Methods of Logging On to Linux-Based Servers for Backup and Restore Operations...................................... 51Methods of Logging On to a Windows-Based Device to Use the VMware vSphere Client.............................. 51BAR Server in a Virtual Environment................................................................................................................ 52Backup and Restore Service Administration.......................................................................................................52

Displaying Status of the BAR Service Using BAR Server Menus......................................................... 52Disabling the BAR Service with BAR Server Menus.............................................................................52Enabling the BAR Service with BAR Server Menus..............................................................................53Data Backup Schedules........................................................................................................................... 53

Changing a Recurring Backup Schedule for a BAR Client........................................................ 53Removing a Recurring Backup Schedule for a BAR Client....................................................... 54Adding a Recurring Backup Schedule for a BAR Client............................................................54

Scheduling a One-Time Backup of a BAR Client.................................................................................. 56Modifying Bandwidth for a Backup Schedule........................................................................................ 56

Backup Bandwidth and Frequency for BAR Clients.................................................................. 58Canceling a Scheduled Backup with BAR Server Menus...................................................................... 59Executing a BAR Client Data Restore.................................................................................................... 60Completing a Data Restore on a Linux BAR Client............................................................................... 61Canceling a BAR Client Data Restore.................................................................................................... 61

Backup Data Management.................................................................................................................................. 62Creating an ISO Archive to Store Offline............................................................................................... 62Importing a BAR Archive from the Offline Storage on ISO.................................................................. 63

Deleting Offline Archives from the BAR SFTP Server..............................................................64Deleting Backup Data from the BAR Server Storage for a BAR Client................................................ 64Configuring Data Backup Retention for the BAR Server.......................................................................65Deleting BAR Clients from the BAR Server List................................................................................... 66Importing a Data Archive from the Offline Storage NAS to the BAR Server........................................66Exporting a Data Archive from the BAR Server to the Offline Storage NAS........................................67Restoring Data from the BAR Backup on Windows Devices.................................................................68Creating a Clients Export List................................................................................................................. 69Deleting a Clients Export List................................................................................................................. 69Deleting Archive Files from the Offline Storage NAS........................................................................... 70Canceling an Offline Operation.............................................................................................................. 70Checking Offline Storage Reports.......................................................................................................... 71

BAR Server Storage Administration – Media Manager..................................................................................... 71Reporting Storage Location Usage for a Media Manager on the BAR Server....................................... 71Registering the Media Manager on the BAR Server Manually.............................................................. 71

Backup and Restore Report Generation.............................................................................................................. 72Generating Backup Schedule Reports on the BAR Server..................................................................... 72Generating a Report from the BAR Server for BAR Service Results.....................................................72Generating a Report from the BAR Server for Restore Service Results.................................................73

Transferring Files to or from the BAR Server.................................................................................................... 73Rebooting the BAR Server..................................................................................................................................74Recommended Offline NAS Rotation Strategy.................................................................................................. 74

10 | Contents

Chapter 5: Backup and Restore Services Troubleshooting............................... 77Backup and Restore Services Troubleshooting Overview.................................................................................. 77BAR Service Troubleshooting Operations..........................................................................................................77Troubleshooting the Offline Storage NAS Device..............................................................................................79Virtual Machines Troubleshooting......................................................................................................................81General Fault Management................................................................................................................................. 81

Chapter 6: Backup and Restore Services Disaster Recovery.............................85Recovering the BAR Server................................................................................................................................ 85Replacing the Offline Storage NAS.................................................................................................................... 86

Contents | 11

12 | Contents

List of Figures

Figure 1: ASTRO 25 L2 Zone Core in the Common Server Architecture .....................................24Figure 2: ASTRO 25 M3 Zone Core in the Common Server Architecture ....................................25Figure 3: WinSCP Login Window ................................................................................................. 74Figure 4: WinSCP – Windows Device Pane and SFTP Server Pane (Column Headings) .............74

List of Figures | 13

14 | List of Figures

List of Tables

Table 1: NAS Device Field Replaceable Entities (FREs) .............................................................. 26Table 2: Backup and Restore Clients in ASTRO 25 Systems ........................................................ 28Table 3: Recommended Backup Speed and Frequency for BAR Clients ...................................... 58Table 4: Troubleshooting Backup and Restore Operations ............................................................77Table 5: Troubleshooting the Offline Storage NAS Device ...........................................................79Table 6: Health and Last Backup Operations States .......................................................................81Table 7: Last Completed Backup Operations States ...................................................................... 81Table 8: List of Alarms Generated by BAR Servers ...................................................................... 83

List of Tables | 15

16 | List of Tables

List of ProceduresImporting BAR Virtual Machine ....................................................................................................33Connecting and Powering On a BAR Server Virtual Machine ...................................................... 34Upgrading VMware Tools on Linux-Based Virtual Machines ...................................................... 35Configuring the BAR Server .......................................................................................................... 36Setting Applications Time on Linux Servers ..................................................................................38Configuring the Time Zone on Linux Servers ................................................................................38Registering and Enabling Linux BAR Clients ................................................................................39Installing BAR Clients Through the Windows Install Framework Application ............................ 40Registering and Enabling Windows BAR Clients Manually ......................................................... 41Deleting the Baseline Backup Virtual Machine Before Importing Full Functionality Backup

Virtual Machine ......................................................................................................................... 42Changing the BAR Server Hostname in the BAR Client Settings File ..........................................43Configuring the Seagate Business Storage 4-Bay in the Seagate NAS Discovery ........................ 44Configuring the Seagate Business Storage 4-Bay in the Web Browser ......................................... 45Configuring the Seagate BlackArmor 440 in the BlackArmor Discovery ..................................... 46Configuring the Seagate BlackArmor 440 in the Web Browser .................................................... 47Connecting Seagate NAS Devices to the ESXi-Based Virtual Server ........................................... 48Configuring NAS Devices in the BAR Menu ................................................................................ 49Displaying Status of the BAR Service Using BAR Server Menus ................................................ 52Disabling the BAR Service with BAR Server Menus .................................................................... 52Enabling the BAR Service with BAR Server Menus ..................................................................... 53Removing a Recurring Backup Schedule for a BAR Client ...........................................................54Adding a Recurring Backup Schedule for a BAR Client ............................................................... 54Scheduling a One-Time Backup of a BAR Client ..........................................................................56Modifying Bandwidth for a Backup Schedule ............................................................................... 56Canceling a Scheduled Backup with BAR Server Menus ..............................................................59Executing a BAR Client Data Restore ............................................................................................60Completing a Data Restore on a Linux BAR Client .......................................................................61Canceling a BAR Client Data Restore ............................................................................................61Creating an ISO Archive to Store Offline ...................................................................................... 62Importing a BAR Archive from the Offline Storage on ISO ..........................................................63Deleting Offline Archives from the BAR SFTP Server ................................................................. 64



Deleting Backup Data from the BAR Server Storage for a BAR Client ........................................64Configuring Data Backup Retention for the BAR Server .............................................................. 65Deleting BAR Clients from the BAR Server List .......................................................................... 66Importing a Data Archive from the Offline Storage NAS to the BAR Server ............................... 66Exporting a Data Archive from the BAR Server to the Offline Storage NAS ............................... 67Restoring Data from the BAR Backup on Windows Devices ........................................................68Creating a Clients Export List ........................................................................................................ 69Deleting a Clients Export List ........................................................................................................ 69Deleting Archive Files from the Offline Storage NAS ...................................................................70Canceling an Offline Operation ......................................................................................................70Checking Offline Storage Reports ..................................................................................................71Reporting Storage Location Usage for a Media Manager on the BAR Server ...............................71Registering the Media Manager on the BAR Server Manually ......................................................71Generating Backup Schedule Reports on the BAR Server .............................................................72Generating a Report from the BAR Server for BAR Service Results ............................................ 72Generating a Report from the BAR Server for Restore Service Results ........................................ 73Transferring Files to or from the BAR Server ................................................................................73Rebooting the BAR Server ............................................................................................................. 74

18 | List of Procedures

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List of ProcessesInstalling the Software for BAR Server and BAR Client ...............................................................31Expanding to Full Backup Service Functionality ...........................................................................41Installing and Configuring the Seagate Offline Storage NAS Device ............................................43Changing a Recurring Backup Schedule for a BAR Client ............................................................53Recovering the BAR Server ........................................................................................................... 85Replacing the Offline Storage NAS ............................................................................................... 86



About Backup and Restore ServicesThis manual provides information relating to the implementation and management of centralized backup and restoreservices for supported devices in an ASTRO® 25 system. This manual addresses server and client functions requiredfor these services.

What Is Covered In This Manual?

This manual is organized in the following chapters:

• Backup and Restore Services Description on page 23, provides a high-level description of centralized Backupand Restore services.

• Backup and Restore Services Theory of Operation on page 27, explains how centralized Backup and Restoreservices work in the context of your system.

• Backup and Restore Services Installation and Configuration on page 31, details installation procedures relatingto centralized Backup and Restore services.

• Backup and Restore Services Operation on page 51, details tasks that you perform after centralized Backup andRestore services are operational on your system.

• Backup and Restore Services Troubleshooting on page 77, provides fault management and troubleshootinginformation relating to centralized Backup and Restore services.

• Backup and Restore Services Disaster Recovery on page 85, provides references and information that enablesyou to recover a Backup and Recovery server in the event of a failure.

Helpful Background Information

Motorola offers various courses designed to assist in learning about the system. For information, go to http://www.motorolasolutions.com/training to view the current course offerings and technology paths.

Related Information

Refer to the following documents for associated information about the radio system.

Related Information Purpose

Standards and Guidelines forCommunication Sites

Provides standards and guidelines that must be followed when setting up aMotorola communications site. Also known as R56 manual.

This may be purchased on CD 9880384V83, by calling the North AmericaParts Organization at 800-422-4210 (or the international number:302-444-9842).

System Documentation Overview For an overview of the ASTRO® 25 system documentation, open the graphicaluser interface for the ASTRO® 25 system documentation set and select theSystem Documentation Overview link. This opens a file that includes:

• ASTRO® 25 system release documentation descriptions• ASTRO® 25 system diagrams• ASTRO® 25 system glossary

Table continued…


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Related Information Purpose

For an additional overview of the system, open the manuals that apply to yoursystem configuration. The first chapters of the manuals provide a non-technicaloverview, and the second chapters of the manuals provide a technicaloverview.

Virtual Management ServerHardware

Provides information for implementing, maintaining, and replacing commonHewlett-Packard hardware for servers in an ASTRO® 25 system.

Virtual Management ServerSoftware

Provides procedures for implementing and managing VMware ESXi-basedvirtual server hosts on the common Hewlett-Packard hardware platform in anASTRO® 25 system. Includes common procedures for virtual machines/virtualappliances on the virtual server host.

ASTRO® 25 system manualsrelated to specific devices

See these manuals for detailed information about specific Backup and Restore(BAR) service client devices.

Dynamic System Resilience Provides information necessary to understand, operate, maintain, andtroubleshoot the Dynamic System Resilience (DSR) feature which may beimplemented on your ASTRO® 25 system. This feature adds a geographicallyseparate backup zone core to an existing zone core to protect againstcatastrophic zone core failures.

22 | About Backup and Restore Services



Chapter

1Backup and Restore Services Description

This chapter provides a description of the Backup and Restore (BAR) services available for ASTRO® 25 systems.

Functional Description

ASTRO® 25 system Backup and Restore (BAR) services provide mechanisms to back up and restore important files.

A BAR server works in tandem with BAR client software to provide the means to back up and restore data forworkstations and server devices in the radio system. The server that provides the BAR function exists as a singlevirtual machine on a Virtual Server host. The Virtual Server host runs on the ESXi operating system. The server thatprovides the BAR function runs on the Red Hat® Enterprise Linux® operating system.

Two levels of functionality are available:

• Baseline functionality: This level is standard with ASTRO® 25 systems. It supports only the following ASTRO®

25 system BAR clients:

- Domain controllers- Authentication Center (AuC) server, if this feature is implemented in the system- Linux-based Network Management servers and zone controllers- Linux-based BAR client for backing up the baseline BAR server itself- Packet Data Gateway

• Full functionality: This level supports all BAR clients in ASTRO® 25 systems. It is an optional feature that canbe implemented on a new system or added as an expansion to an existing system. This table indicates whether fullBAR functionality is required in order for the device to be a BAR client.

Note: In an expansion to full functionality Backup and Restore, the Baseline Backup and Recovery virtualmachine will be removed from its virtual server.

Common Server Architecture – Virtual Management Server Host

With the Common Server Architecture feature, PNM server applications are hosted by Virtual Management Serverhardware and software. Each PNM server application in the Common Server Architecture runs on a VirtualManagement Server (VMS) host, in a Virtual Machine (VM) environment under the Linux/ESXi operating systemsupported by VMware.

The BAR Server application (providing backup and restore services) is hosted by Virtual Management Serverhardware and software where the BAR server application runs on a Virtual Management Server host (HP DL380), ina Virtual Machine environment under the Linux/ESXi operating system supported by VMware.

For an overview of the zone core server architectures, see the Master Site – Infrastructure manual.



Location of the BAR Server in an ASTRO 25 System

The BAR server is available in an L1/L2, M1/M2 and M3 zone core. The BAR server is shown in the followingsystem diagrams.

For a complete overview of the zone core architectures, see the Master Site – Infrastructure manual.

ASTRO 25 L2 Zone Core in the Common Server ArchitectureIn an L2 zone core implementing the Common Server Architecture, the BAR server application runs on a VirtualManagement Server (VMS) host (VMS 01/HP DL380), in a Virtual Machine (VM) environment under the Linux/ESXi operating system supported by VMware.

Figure 1: ASTRO 25 L2 Zone Core in the Common Server Architecture

S_A714_L2_CSA_config_B

RS232RS232

RS232

Remote Site Link(Ethernet)

Ethernet

Firewall

TerminalServer

RemoteAccess

CoreGateways

Ethernet

GWS SNT

RS232

Core Backhaul Switches

Core LAN Switches

Zone DC

UCS/PM

IVD PDG1

AuC

NM Client

ZSS

ATR

ZC1

Syslog

GMC1

VMS01

System DC

UEM

ZC2

GMC2

VMS02

vCenter App

vCenter App

IVD PDG1

ZDS

UNC

DAS - VMS StorageGGSN

CSMS

NAS BAR

ASTRO 25 M3 Zone Core in the Common Server ArchitectureIn an M3 zone core implementing the Common Server Architecture, the BAR server application runs on a VirtualManagement Server (VMS) host (VMS 01/HP DL380), in a Virtual Machine (VM) environment under the Linux/ESXi operating system supported by VMware.

24 | Backup and Restore Services Description



Figure 2: ASTRO 25 M3 Zone Core in the Common Server Architecture

NMClient

SystemPrinter

Ethernet

GWS SNT

RS232

RS232S_A714_M3_Primary_System_Zone_Core_Config_B

CooperativeWAN Routing

ExitRouters

CoreRouters

GatewayRouters

RelayPanel(s)

DAS - VMS Storage

VMS01 VMS02

IVD PDG1

ZDS

UNC

GMC3

UEM

System DC

GMC4

vCenterAppCDEM

FMS

Zone DC

UCS/PM

IVD PDG1

SSS

ATR

ZSS

Syslog

Conv PDG

GMC1

GMC2

InfoVista

AuC

vCenterApp CSMS

ZC1

ZC2

RemoteAccess

TerminalServer

GGSNFirewall

RS232 to Terminal Server

ISGW

VMSISSI

Firewall

To ForeignSystem

Core LAN Switches

HPD PDG1

HPD PDG1

BackhaulSwitch Ethernet

Site Links

T1/E1Site Links

NAS BAR

ASTRO 25 System with Dynamic System ResilienceIn a system with the Dynamic System Resilience (DSR) functionality implemented, a Backup and Recovery (BAR)server is required in both the primary and backup core, in each zone, irrespective of the number of zones.

For more information on the location of centralized BAR servers in an ASTRO® 25 system master site with theDynamic System Resilience feature, see the Dynamic System Resilience manual.

Hardware Components

This section describes the ASTRO® 25 server architectures, BAR services, and the Network Attached Storagedevices.

Network Attached Storage Device as an Offline Storage NASThe NAS device is a hardware storage device used to support Backup and Restore services providing an off-sitearchive for backing up Virtual Management Server platforms. It is connected to the virtual server hardware platformthrough the Backup and Restore NAS Connection Port on the extender panel. The port on the panel is connected tothe server with a permanent dedicated cable. The NAS device is provided for a Backup and Recovery Server in anL1/L2, M1/M2 or M3 zone core.

An optional Seagate NAS device from Motorola is available for use as your Network Attached Storage device.

Backup and Restore Services Description | 25



NAS Device FRE Information

Table 1: NAS Device Field Replaceable Entities (FREs)

Part Number Description

DSST340005SHA10GR BlackArmor NAS Storage Server

DSSTBP8000100 SEAGATE: 8TB BUSINESS STORAGE 4-BAY NAS

Direct Attached Storage DeviceThe Direct Attached Storage (DAS) device is a hardware storage device used to host the Virtual Machines supportedby the Virtual Management Server Hardware platform. For more information, see the Virtual Management ServerHardware and Virtual Management Server Software manual. The Direct Attached Storage device is implementedwith the Common Server Architecture (CSA) feature.

Software Components

Backup and Restore ServerThe software components on the server are:

• Red Hat Enterprise Linux operating system• BAR Server• Linux BAR Client (for backing up the server itself)

Backup and Restore ClientBackup and Restore (BAR) Client software is required on each network device that will be centrally backed up.

• For Windows®-based BAR clients, the Backup and Restore Client software is available on the WindowsSupplemental CD from Motorola.

• For Linux®-based BAR clients, the BAR Client software is built into the installation media for devices. Noseparate installation of the BAR Client is required for devices using the Linux operating system.

For a list of BAR clients, see Table 2: Backup and Restore Clients in ASTRO 25 Systems on page 28.

26 | Backup and Restore Services Description



Chapter

2Backup and Restore Services Theory of Operation

This chapter explains how the centralized Backup and Restore service works in the context of your system.

Role of Centralized Backup in System Recovery

Local system backups require manual access to individual system devices, making local backups time intensive, andcumbersome. Centralized system backups reduce the effort required to manage system data backup and restoreoperations.

In the recovery of a device, the software and configuration data are loaded first, followed by the volatile data that waspreviously backed up. If the volatile data was backed up centrally, the data can be restored remotely. This actionreduces the time and effort required, compared to a local data restoration process. For more information regardingvolatile data, see Data Backup and Restore Service on page 28.

A long-term solution for recovery should include:

• Implementation of standard operating systems and operating system configurations of devices within the radionetwork.

• A media server that can restore dynamic files stored on each system. See Backup and Restore Clients in ASTRO25 Systems on page 27.

Backup and Restore Service

The centralized data Backup and Restore (BAR) service collects and stores volatile data from supported devices at thesame location. Later, the backed-up data can be restored to the device in the event of a disaster that necessitatesrecovery of the device. To perform these functions, the BAR Client software must be installed on the device.

Important: The MKM 7000 Console Alias Manager (CAM) Server may be a supported BAR clientoutside the master site. Other devices are supported BAR clients only at the master site. Devices other thanthe CAM Server which reside at a remote site, such as an NM/Dispatch site, are not supported BAR clients.Therefore, do not install the BAR client on these additional devices. The BAR server does not have thecapacity to manage these additional devices.

Backup and Restore Clients in ASTRO 25 SystemsThis section lists devices that can be BAR Clients and operating systems for each. The table indicates whether fullBAR functionality is required in order for the device to be a BAR client.



Table 2: Backup and Restore Clients in ASTRO 25 Systems

Backup and Restore Client PlatformBAR Client SupportedOnly For Full Functional-ity BAR

MKM 7000 Console Alias Manager (CAM) Server Windows X

Core Security Management Server (CSMS) Windows X

InfoVista Server Windows X

MOSCAD Network Fault Management (NFM) GraphicalMaster Computer (GMC)

Windows X

MOSCAD Network Fault Management (NFM) GraphicalWorkstation (GWS)

Windows X

Network Management (NM) Client Windows X

Centralized Event Logging Server Linux X

Backup and Recovery Server Linux X

ISSI 8000/CSSI 8000 Linux X

Baseline Backup and Recovery Server Linux

Packet Data Gateway Linux

Domain Controller Windows

Authentication Center (AuC) Server Windows

Air Traffic Router (ATR) Linux

System Statistics Server (SSS) (multizone systems only) Linux

User Configuration Server (UCS) Linux

Zone Database Server (ZDS) Linux

Zone Statistics Server (ZSS) Linux

Unified Event Manager (UEM) Server Linux

Unified Network Configurator (UNC) Server Linux

Zone Controller Linux

Data Backup and Restore Service

The Backup and Restore Service backs up volatile data received from devices in the same location as identified forbackup and loaded with the BAR Client software. Volatile data is defined as any information that cannot be derivedfrom any other service or device in the system.

Back up critical data locally or in a central location on a regular basis, so that the device can be recovered after dataloss. Non-critical data (data not needed for the operation of the device but useful for forensic purposes) should also bea part of a centralized backup, although it cannot be part of the centralized restore of the device. You can access thebacked-up, non-critical data directly at the central BAR server storage location, or from an offline backup archivelocation. See Restoring Data from the BAR Backup on Windows Devices on page 68.

A BAR server setting controls the number of backups that are stored for each client. If corrupted data is backed up,having multiple backups stored at the server increases the opportunities to restore a device.

28 | Backup and Restore Services Theory of Operation



Data from both full and partial backups is stored as a full copy on the server, what provides faster recovery thanincremental backups would provide.

Note: When a Backup and Restore (BAR) client registers with the BAR server, a default backup scheduleis generated. See Backup Bandwidth and Frequency for BAR Clients on page 58.

Backup SchedulingYou can select the following options when scheduling a data backup:

• Device you want to back up• Time that the backup is to occur• Frequency of backups from that device• Maximum network transfer speed for the backup• Whether the backup is recurring or one-time• Whether the backup is full or incremental

Note: If a full backup is chosen, then all data requiring backup is transmitted to the central backup storagelocation. If incremental backup is chosen, then only data that has changed since the last backup istransmitted. This reduces the amount of data that must be transmitted over the local network connection.

Data in the central backup location can be periodically archived to the offline storage NAS as part of a recovery planfor the ASTRO® 25 system. For a detailed disaster recovery process, see the Virtual Management Server Softwaremanual.

Data Recovery Service

Data recovery is needed before a device can return to operational status after an event that caused the device to fail orlose data critical to operation. The Backup and Restore (BAR) Service can restore backed up data to devices that:

• Have BAR Client software installed• Are registered with the BAR server• Have backup schedules

The BAR Client computes the amount of free disk space on the device being restored to ensure that there is enoughspace to recover the requested data. This computation includes a buffer of 20%.

To prevent overwriting of the current data in the standard backup location, the data is restored to a different location.The following folders are used for data restore:

• Windows devices: system drive>\restore• Red Hat Enterprise Linux devices: /restoreAfter the BAR service restores data to the devices default location, there may be additional procedures that arespecific to that device to move the data into its operational area. If additional procedures are needed, they areindicated in the manual specific to that device.

You can select the following options when executing a data restore:

• Device you want to restore• The specific backup instance to be restored

The data you want to restore can be retrieved directly from the centralized BAR server storage or from offline mediastorage (offline storage NAS or ISO). If this data is in offline media storage, then you are prompted to load thebackup data from the offline archive, as part of the restore operation.

The data restore is transmitted to the device being recovered and stored in the standard restore location. The restoreuses standard protocols for communication and transfer of data between the centralized BAR server and the device

Backup and Restore Services Theory of Operation | 29



being restored. Restore operations happen at full network speed by default, the maximum speed the network allows aparticular device.

Security Protocol Considerations for the Backup and Restore Service

The BAR client software only operates in secure mode.

In order to enable secure registration, backup, and restore operations, the following processes are required:

• Provisioning SSH host keys• Provisioning SSH client keys (if your organization’s policies require disabling the default BAR client registration

keys)

See appropriate procedures in the Securing Protocols with SSH manual.

Registration of BAR Clients After SSH ConfigurationIt is recommended that Backup and Restore (BAR) clients be registered with the BAR server before and after SSHconfiguration.

Also, after SSH key rotations, you can test new SSH keys that you provision to BAR Clients by registering the BARClients with the BAR server. For instructions, see:

• Registering and Enabling Linux BAR Clients on page 39• Registering and Enabling Windows BAR Clients Manually on page 41

30 | Backup and Restore Services Theory of Operation



Chapter

3Backup and Restore Services Installation andConfiguration

This chapter details installation and configuration procedures relating to the Backup and Restore services.

Installing the Software for BAR Server and BAR Client

Prerequisites:

• Virtual Server host (ESXi-based server) IP address• ESXi-based server administrator root account password• DVD that contains the BAR server virtual machine file – one of the following, depending on the level of backup

service you are implementing:

- Virtual Appliance – Baseline BAR- Virtual Appliance – BAR

• Hostname for the BAR server you are importing• Zone network for the BAR server you are importing• Password for the BAR server root account• Windows Supplemental CD• The latest version of the MOTOPATCH_RED_HAT_LINUX media.

This requirement does not apply to the K1/K2 or Express Trunking configurations, except when your organizationpurchased Security Update Service (SUS), then MOTOPATCH media is available for deployment in your system(SUS is available for K1/K2 but not Express Trunking configurations).

When and where to use:

Perform this process to set up the server and clients for one of the following, depending on your ASTRO® 25 systemconfiguration:

• Baseline Backup and Restore (BAR) functionality that is standard with ASTRO® 25 systems• Full BAR functionality that supports every device in your ASTRO® 25 system that can be configured as a BAR

client

Process:

1 Install and configure the ESXi-based virtual server host. See the Virtual Management Server Hardware andVirtual Management Server Software manuals.

2 Install and configure the virtual machines you plan to locate on the same ESXi-based virtual server as the BARserver virtual machine. See the manuals specific to the devices you plan to implement as virtual machines on thisESXi-based virtual server.

3 Set up the BAR server virtual machine on the Virtual Server.This installs:

• Red Hat Enterprise Linux operating system



• Directories mounted on partitions• Backup and Restore Service software• BAR client software (for backing up the BAR server itself)• Event logging client (for the Centralized Event Logging option available for ASTRO® 25 systems)

a) Import the BAR server virtual machine. See Importing BAR Virtual Machine on page 33.b) Connect and power on the BAR server virtual machine. See Connecting and Powering On a BAR Server

Virtual Machine on page 34.4 Reconfigure the VMware tools for Linux on the BAR server virtual machine. See Upgrading VMware Tools on

Linux-Based Virtual Machines on page 35.5 Set the Time Zone and Identity on the BAR server. See Configuring the BAR Server on page 36.6 Set the application time. See Setting Applications Time on Linux Servers on page 38.7 Join the BAR server to the ASTRO® 25 system Active Directory domain. See the Authentication Services manual.

Before you join the BAR server to the domain, make sure that all domain controller installation/configuration hasbeen completed. Ensure that your organizations accounts in the bkupadm user group are enabled and theirpasswords have been reset in Active Directory. See the Authentication Services manual.

8 If applicable, perform Linux OS patching on the BAR server. Installation procedures for the MOTOPATCH areavailable at:

• Compass PatchTrack (Internal Motorola): http://compass.mot-solutions.com/go/427192543• PTSS/SUS Extranet Site (external): https://compass.motorolasolutions.com/cgi/go/427205519

If you cannot open the links, this means that MOTOPATCH for RHEL v.6 is not available yet. Go to step 9.

Important:

The Linux MOTOPATCH CD must be applied after all applications are installed. This requirementdoes not apply to the K1/K2 or Express Trunking configurations, except if your organization purchasedSecurity Update Service (SUS), then MOTOPATCH media is available for deployment in your system(SUS is available for K1/K2 but not Express Trunking configurations).

Patches must be installed on a regular basis and for each fresh installation.

If needed, after installing and configuring Linux OS patches on the BAR server, repeat step 4.9 Perform supplemental configuration procedures on the server, as required by your organization. See the Unix

Supplemental Configuration manual.10 Configure security settings on the BAR server virtual machine. See “Configuring Virtual Machines Security

Settings” in the Virtual Management Server Software manual.If you are performing Disaster Recovery, go to step 14.

11 Install the Backup and Restore (BAR) client application on each device for which the centralized Backup andRestore feature is supported in your system. See the installation and configuration process for each BAR client.See:

• Backup and Restore Clients in ASTRO 25 Systems on page 27• Linux Backup and Restore Client Software Installation on page 38 or Installing BAR Clients Through the

Windows Install Framework Application on page 40• Manual specific to the BAR client device

12 Configure secure communications with BAR clients according to your organizations policies. See the installation/configuration process for each BAR client.See Security Protocol Considerations for the Backup and Restore Service on page 30 and the Securing Protocolswith SSH manual.

13 Perform supplemental configuration procedures on BAR client devices, as required by your organization. See theinstallation and configuration process for each BAR client device. See the following manuals:

• Manual specific to the BAR client device• Unix Supplemental Configuration

32 | Backup and Restore Services Installation and Configuration


http://compass.mot-solutions.com/go/427192543

https://compass.motorolasolutions.com/cgi/go/427205519


• Windows Supplemental Configuration

If you enable or disable a password aging on a Linux-based BAR client using the procedures in the UnixSupplemental Configuration manual, be sure to perform the procedures provided in that manual that are requiredafter configuring password aging on ASTRO® 25 system Linux-based devices.

14 If your system implements an Offline Storage NAS device, install and configure your NAS device.

• For the Seagate NAS, see Installing and Configuring the Seagate Offline Storage NAS Device on page 43.• For NAS devices from other vendors, see the vendor’s documentation and configure the following:

• IP: 192.168.1.110• Netmask: 255.255.255.0• Volume name: DataVolume• Share name: BAR-Share• Filesystem: NFS v3 with all_squash option enabled

15 Optional: Additional SNMPv3 user credentials may be configured after the installation. Default v3 usercredentials are automatically populated on the server during software installation.For details, see the SNMPv3 manual.

Importing BAR Virtual MachineImporting a virtual machine may take approximately 1 hour depending on network traffic and disk usage.

Prerequisites:

• Motorola Virtual Appliance DVD• Virtual Server host (ESXi-based server) IP address• ESXi-based server root account password• Hostname for the server• Zone network for the Backup and Restore Server

Procedure:

1 Launch the VMware vSphere Client from the Windows-based device where it resides (a desktop shortcut wascreated during installation).

Step result: A dialog box appears prompting for an IP address, user name, and password.2 Log on to the server by entering the ESXi servers IP address, root in the user name field, and the appropriate

password in the password field.

Step result: The vSphere Client Inventory window appears.3 Perform one of the following actions:

a) If you are installing the Backup and Restore Serverfrom the DVD, insert theMotorola Virtual Appliance DVDin the DVD drive of the device where the vSphere Client resides. The DVD name depends on the level ofbackup service you are implementing (Virtual Appliance – Baseline BAR or Virtual Appliance – BAR.

b) If you are not installing from the DVD, determine the location of the <Virtual Machine>.ovf file.4 Optional: If required, for optimal speed during the import process, copy the following folder from the DVD to any

location on the hard drive of the Windows server that you are using for this import:

• \FULL_BAR-Astro-<Version>\ or• \BASE_BAR-Astro-<Version>\

5 From the File menu, select Deploy OVF Template.

Step result: The Deploy OVF Template window appears.6 Click Browse.

Step result: A window displays file directories.7 Perform the following actions:

Backup and Restore Services Installation and Configuration | 33



a) Select FULL_BAR-Astro-<Version>.ovf or BASE_BAR-Astro-<Version>.ovf.b) Open the file.c) Click Next.

Step result: The OVF Template Details window appears.8 Click Next.

Step result: The Name and Location window appears in the Deploy OVF Template window.9 Perform the following actions:

a) In the Name field, enter the appropriate hostname of the BAR server. Example: z<ZZZ>bkup<0N> where<ZZZ> is the zone number and <0N> is the server number.

b) Click Next.10 If the Datastore window appears, perform the following actions:

a) Select z<XXX>das<YY>_datastore1, where <XXX> is the zone number and <YY> is the instance of the DAS.b) Click Next.

Step result: The Disk Format window appears.11 Perform one of the following actions:

• If the Thick Provision Eager Zeroed format an available option, select it.• If that option is not available, select Thick Provision.

12 Click Next.

Step result: The Network Mapping window appears in the Deploy OVF Template window.13 In the Network Mapping window, select the appropriate Destination Network mapping for each entry is

correct. Verify that znm0 (first row) and nas0 (second row) are selected.14 Click Next.

Step result: The Ready to Complete window appears in the Deploy OVF Template window.15 Verify the deployment settings. Click Finish.

Step result: Import starts.16 When the process completes successfully, verify that the left pane of the vSphere Client main window displays

the application server virtual machine name. You may need to expand the list in the left pane to locate the virtualmachine name.

17 In the Deployment Completed Successful window, click Close.18 Optional: If you used the DVD, remove it from the DVD drive.

Connecting and Powering On a BAR Server Virtual MachineWhen and where to use: Power on a BAR server virtual machine after you imported it.

Procedure:

1 Log on to the Windows-based device hosting the VMware vSphere Client using an account which belongs to theplatadm group in Active Directory.

2 Log on to the VMware vSphere Client. On the login window, use the ESXi server’s IP address, the user nameroot, and the ESXi server’s root user password.

Step result: The vSphere Client Inventory window appears.3 Edit the configuration settings for the virtual machine you imported:

a) In the navigation pane on the left side of the vSphere Client window, right-click the virtual machine that youimported. (First, you may need to click the plus + symbol on the ESXi-based server name so that the virtualmachine names appear.)

b) Select Edit Settings.c) Select Network Adapter 1 in the left pane, and then select the Connect at power on check box on the right.




d) Ensure that znm0 displays for Network Label.e) Select Network Adapter 2 in the left pane, and then select the Connect at power on check box on the right.f) Ensure that nas0 displays for Network Label.

4 Click OK.

Step result: The Properties window closes and the vSphere Client main window appears.5 Turn on power to the virtual machine. Perform the following actions:

a) In the navigation pane, right-click the virtual machine that you just imported.b) Select Power → Power On.

Step result: The selected virtual machine powers on, and the screen for the selected virtual machine opens. Ignoreany failure messages displayed during power-on of the virtual machine.

Upgrading VMware Tools on Linux-Based Virtual MachinesProcedure:

1 Launch the VMware vSphere Client from the Windows-based device where it resides.A desktop shortcut was created during installation.

2 Log on to the server as root.3 Perform the following actions:

a) In the navigation pane of the VMware Infrastructure Client main window, right-click a Linux-based virtualmachine.

b) From the menu, select Power On.4 To ensure that the physical CD/DVD drive on the ESXi server is not connected to this guest virtual machine,

perform the following actions:a) In the navigation pane of the VMware Infrastructure Client main window, right-click the <Virtual

Machine> connected to the DVD drive.b) On the pop-up menu, click Edit Settings.

Step result: The Settings dialog box appears.c) At the Settings window, select Hardware → CD/DVD Drive.

Step result: Properties for the CD/DVD Drive appear on the right.d) Clear either of the following check boxes that are available for editing:

• Connected at power-on• Connected

The Connected option is available for editing only if the virtual machine is powered on.e) Click OK.

5 Perform the following actions:a) In the navigation pane of the main window, right-click the <Virtual Machine>.b) Select Guest → Install/Upgrade VMware Tools.

Step result: The Install/Upgrade Tools dialog box appears.6 Select Interactive Tools Upgrade → OK.

Step result: A virtual CD-ROM containing the VMware tools software is now connected to this virtual machine.7 Click the Console tab for this virtual machine.8 Log on to the virtual machine as root.9 Enter: ls -al /etc/.samhain.enabled

• If the .samhain.enabled file does not exist, go to step 10.




• If the .samhain.enabled file exists, in the Console for the selected Linux Virtual Machine,enter: /etc/init.d/samhain stop

10 Enter:cp /media/cdrom0/VMwareTools-x.x.x-xxxxxx.tar.gz /tmp/If the VMware tool is mounted to /media/cdrom1 instead to /media/cdrom0, in the previous command,enter: /media/cdrom1The <x.x.x-xxxxxx> variable identifies the version of the tools application installed.

You can use the TAB to auto complete the <x.x.x-xxxxxx>.

To find <x.x.x-xxxxxx>, enter: ls /media/cdrom0/11 Enter:

gunzip /tmp/VMwareTools-x.x.x-xxxxxx.tar.gzThe variable <x.x.x-xxxxxx>, identifies the version of the tools application installed.

To auto complete the <x.x.x-xxxxxx>, you can use the TAB key.

To find <x.x.x-xxxxxx>, enter: ls /tmp12 Enter: cd /tmp13 Enter:

tar -xvf VMwareTools-x.x.x-xxxxxx.tarThe <x.x.x-xxxxxx> variable identifies the version of the tools application installed.

To auto complete the <x.x.x-xxxxxx>, you can use the TAB.

To find <x.x.x-xxxxxx>, enter: ls /tmpStep result: List of files being extracted is shown and the command prompt appears.

14 Enter: cd vmware-tools-distribStep result: The command prompt appears.

15 To configure the tools application, as a single line at the prompt enter:

./vmware-install.pl –default--clobber-kernel-modules=vmxnet3,pvscsi,vmmemctlStep result: The VMware tools installation completes.

16 Optional: If a prompt appears, perform the following actions:a) Enter: yesb) For any other prompts to keep the default values, continue to press ENTER.

17 Enter: ls -al /etc/.samhain.enabled• If the .samhain.enabled file does not exist, go to step 18.• If the .samhain.enabled file exists, enter:

/opt/Motorola/clc/sbin/init_samhain_db18 Enter: reboot

Step result: The Virtual Machine reboots.

Configuring the BAR ServerPrerequisites:

• User name and password for the root account on the BAR server• The zone number for the BAR server• Time Zone




Procedure:

1 Powering on the BAR server virtual machine.2 In the navigation pane on the left side of the window, select the BAR server virtual machine.3 On the right side of the window, click the Console tab.

Step result: The console area appears for the BAR server virtual machine. Wait for the boot up messages tocomplete and the device login prompt to display.

4 Click anywhere inside the console area, and wait until the cursor disappears. Press ENTER.

Step result: The command prompt appears.5 Log on using the root account for the BAR server.

Step result: The root command prompt appears.6 Set the Time Zone. See Configuring the Time Zone on Linux Servers on page 38.7 Enter the number for Set Identity. Press ENTER.

Step result: You are asked if it is a DSR system.8 Perform one of the following actions, depending on the system type:

If… Then…

If the system type is Dynamic SystemResilience (DSR),

perform the following actions:

1 Enter: yResult: You are prompted for the core type.

2 Go to step 9.

If the system type is non-DSR, perform the following actions:

1 Enter: n2 Go to step 10.

9 Perform one of the following actions, depending on the core type:

• If the core type is Primary Core, enter 0• If the core type is Backup Core, enter: 1Step result: You are prompted for the Zone ID.

10 In the Enter Zone ID field, enter the correct number for the zone (1 through 7). Press ENTER.

Step result: You are prompted for the Application ID.11 To enter the correct application ID number, perform one the following actions:

• If the core type is Primary Core, enter: 1• If the core type is Backup Core, enter: 2Step result: You are prompted to enter Centralized Event Logging Server(s).

12 Enter the fully qualified domain name of the Centralized Event Logging server.Step example: loghost01.zone<Z> or loghost03.zone<Z>).Press ENTER.If the Syslog feature was not purchased, leave this field empty and press ENTER.

13 To verify the information that you entered, perform one of the following actions:

If… Then…

If the entered configuration is valid, enter: y




If… Then…

If the entered configuration is not valid, perform the following actions:

1 Enter: n2 Perform this procedure again.

Step result: The configuration is applied. The server reboots and the login prompt appears.

Setting Applications Time on Linux ServersProcedure:

1 Launch the VMware vSphere Client from the Windows-based device where it resides.A desktop shortcut was created during installation.

2 Log on to the server as root.3 Enter: service ntpd stop

Step result: The NTP service stops.4 Enter: ntpdate <ip>

<ip> is the IP address of the Network Time Protocol (NTP) server associated with this application.

Step result: The system time is set to that of the NTP server.5 Enter: service ntpd start

Step result: The NTP service starts.6 Enter: exit

Step result: You are logged out of the application.

Configuring the Time Zone on Linux ServersProcedure:

1 Log on to the Linux-based server using your Active Directory account. For the Active Directory user groups touse for administration menu options on ASTRO® 25 system Linux-based servers, see the Appendix of theAuthentication Services manual.

2 At the User command prompt, enter: admin_menuStep result: The main Administration Menu appears.

3 Enter the number for the OS Administration option. Press ENTER.4 Enter the corresponding number for Manage Platform Configuration. Press ENTER.5 Enter the corresponding number for Set Time Zone. Press ENTER.

Step result: A menu displays numbered options to the change time zone.6 The Set Time Zone option starts by prompting you for region of the world.

You can choose to specify the time zone using the Posix TZ format. Continue responding to the prompts untilyou see a message regarding /usr/bin/tzselect. Ignore the message.To exit from the prompts and to go to the Manage Platform Configuration menu, press CTRL + C.

Step result: The user is returned to the Manage Platform Configuration menu.

Linux Backup and Restore Client Software Installation

The Linux BAR Client is automatically part of the initial virtual machine import for the following devices:




• Backup and Recovery Servers• Centralized Event Logging server• ISSI 8000/CSSI 8000• Packet Data Gateway (PDG)• Air Traffic Router (ATR)• System Statistics Server (SSS)• User Configuration Server (UCS)• Zone Database Server (ZDS)• Zone Statistics Server (ZSS)• Unified Event Manager (UEM) Server• Unified Network Configurator (UNC) Server• Zone Controller

Registering and Enabling Linux BAR ClientsThe Backup and Restore feature operates in secure mode on Linux-based devices in an ASTRO® 25 system.Therefore, procedures for Linux-based BAR clients in the Securing Protocols with SSH manual must be performedeven if SSH is not being enabled throughout your system. This includes provisioning host keys to the BAR clientsand also, if required by your organizations policies, provisioning SSH client keys to the BAR clients.

A BAR Client must register with the BAR server after being installed, which requires the BAR service to beavailable. When the BAR service is operating, the BAR clients periodically register at the BAR server (about every 2hours), or they can be registered manually using this procedure. This procedure applies to devices in ASTRO® 25systems that support centralized Backup and Restore (BAR).

Note:

This procedure does not apply to Solaris-based ISSI.1 Network Gateway modules, PS LTE PTT Gateway,or Linux-based Firewall Management Servers in ASTRO® 25 systems. These devices are not BAR clients.

This procedure does not apply to the internal BAR clients on the BAR server. These clients are registeredas part of BAR server installation. However, if a message in a Backups Performed report states that themedia preparation failed, see Registering the Media Manager on the BAR Server Manually on page 71.

Prerequisites:

The BAR Service is operational.

Keys are provisioned for the BAR Service, Media Manager, and the BAR Clients that operate in secure-only mode.See the procedures for the centralized backup and restore feature in the Securing Protocols with SSH manual.

Domain Name Service (DNS) is available.

Procedure:

1 Log on to the BAR client using your Active Directory account.

Step result: The main administration menu for the server appears.2 Enter: admin_menu3 Enter the number for Services Administration.4 Enter the number for Manage BAR Client Configuration.5 Enter the number for Register Centralized Backup and Recovery Agent.

Step result: A message states the registration was successful. The message includes the IP address of the BARclient.

6 Optional: If the registration is not successful, review the logs on the BAR client device for errors. If needed, seethe registration failure information in the “Troubleshooting” chapter.

7 On the BAR server, verify the registration:a) Enter the number for Application Administration.




b) Enter the number for Reports.c) Enter the number for Backup Reports.d) Enter the number for Display Scheduled Backup and verify the Last Registration Time in the report. Note

the time and date of the next backup so that you can verify the backup occurred.e) After the next scheduled backup occurs for this BAR client, enter the number for Display Backups

Performed and verify that the backup occurred.

Installing BAR Clients Through the Windows Install FrameworkApplication

This procedure applies only to the Windows-based devices that are supported Backup and Restore (BAR) Clients.

If you are implementing the Baseline Backup functionality, a standard feature of ASTRO® 25 systems, then install theWindows BAR client software only on domain controllers, and, if present, the Authentication Center (AuC) server.

If you are implementing full functionality BAR, then install the Windows BAR client software on each supporteddevice that uses the Windows operating system. See Backup and Restore Clients in ASTRO 25 Systems on page 27.

The only Network Management (NM) Clients that are supported as BAR clients are the NM Clients at a master site.NM Clients which reside at a remote site such as an NM/Dispatch site are not supported BAR Clients, so do notinstall the BAR client on these additional NM Clients. The BAR server cannot manage these additional NM Clients.

For Windows-based devices where you install the BAR Client, be sure to apply additional configuration settings byselecting the Windows BAR Client option when you perform the Device-Specific Settings procedure in the WindowsSupplemental Configuration manual.


To install the Cygwin Environment.

To install the Windows BAR Client.

To add Schedules.

Procedure:

1 Log on to the Windows-based BAR Client device, using the local Windows administrator account.“secmoto” is the Windows administrator account set up by Motorola for Windows Vista and Windows 7-baseddevices; “Motosec” is the Windows administrator account after completing Motorola supplemental configurationon devices operating on Windows Server 2003 and 2008; otherwise, use the default “administrator” account.

2 Insert the Windows Supplemental CD into the CD/DVD drive of the device on which the BAR Client is beinginstalled.

3 Perform the following actions:a) Navigate to the \WIF directory on the CD/DVD drive.b) Enter:

WindowsInstallFramework.exe /e /i <feature name>.xml• If you want to install the BAR client application, enter:

Motorola Windows Bar Client.xmlYou can add more parameters, separated with a space.

Step example: To install the BAR client and the Event Logging client applications, enter:WindowsInstallFramework.exe /e /i “Motorola Windows Bar Client.xml”“Motorola Windows Logging Client.xml”

4 Optional: If the User Account Control dialog box appears, depending on the prompt you see, perform one of thefollowing actions:a) Click Continue, or enter the administrator password for the account displayed.




b) Click Yes.5 Click OK.

Registering and Enabling Windows BAR Clients ManuallyA BAR client must be registered with the BAR server before it is accessible from the backup/restore menus on theBAR server. If a client is not accessible from the BAR server menus, it cannot be scheduled for backup or restore.Windows BAR clients automatically register with the BAR server approximately every two hours (if the BARService is operating), or can be registered manually using this procedure.

Prerequisites:

The BAR server and BAR service are operational.

Domain Name Service (DNS) is available.

Host keys are provisioned from the BAR server to its own BAR accounts and to its BAR Clients. See procedures forSSH host key provisioning for the centralized backup and restore feature, in the Securing Protocols with SSH manual.

Note: The Backup and Restore feature operates in secure mode on Windows-based devices in an ASTRO®

25 system. Therefore, procedures for Windows-based BAR clients in the Securing Protocols with SSHmanual must be performed even if SSH is not being enabled throughout your system. This includesprovisioning host keys to the BAR clients and also, if required by your organizations policies, provisioningSSH client keys to the BAR clients.

Procedure:

1 Log on to the Windows-based BAR Client device, using the local Windows administrator account.“secmoto” is the administrator account set up by Motorola for Windows Vista and Windows 7-based devices;“Motosec” is the administrator account after completing Motorola supplemental configuration on devicesoperating on Windows Server 2003 and 2008; otherwise, use the default “administrator” account.

2 From the list of programs installed on the computer, select Motorola → BAR Client → Register client.If the User Account Control dialog box appears, click Continue.

Step result: A command prompt appears and registration of the BAR client is completed.3 Log on to the BAR server using your Active Directory account. See Methods of Logging On to Linux-Based

Servers for Backup and Restore Operations on page 51.4 Enter: admin_menu

Step result: The server administration main menu appears.5 Verify the registration:

a) Enter the number for Application Administration.b) Enter the number for Reports.c) Enter the number for Backup Reports.d) Enter the number for Display Scheduled Backups and verify the Last Registration Time in the report. Note

the time and date of the next backup so that you can verify that the backup occurred.e) After the next scheduled backup occurs for this BAR client, enter the number for Display Backups

Performed and verify that the backup occurred.

Expanding to Full Backup Service Functionality

When and where to use: If your system currently only includes the Baseline Backup functionality standard withASTRO® 25 systems, perform this process to expand to full BAR server functionality.

Process:

1 Disable the backup service. See Disabling the BAR Service with BAR Server Menus on page 52.




2 Create an offline archive of the data from Backup and Restore (BAR) clients. Perform Exporting a Data Archivefrom the BAR Server to the Offline Storage NAS on page 67, or perform the following procedures:a) Perform Creating an ISO Archive to Store Offline on page 62.b) Perform Transferring Files to or from the BAR Server on page 73.

3 Delete the Baseline Backup virtual machine from the virtual server. See Deleting the Baseline Backup VirtualMachine Before Importing Full Functionality Backup Virtual Machine on page 42.

4 Import the appropriate virtual machine for full BAR Server functionality, and complete all the subsequent tasks inthe software installation/configuration process. See Installing the Software for BAR Server and BAR Client onpage 31.

5 If you want to restore configurations that were backed up by the BAR Client on the BAR server that you arereplacing, instead of using the defaults installed with the full functionality BAR server, select the BAR Client onthe BAR server (Media Manager IP address) for the following operations:This does not restore the SSH keys used for the BAR service, so BAR service SSH keys still need to bereconfigured in step 7.

• Importing a Data Archive from the Offline Storage NAS to the BAR Server on page 66 or Importing a BARArchive from the Offline Storage on ISO on page 63

• Executing a BAR Client Data Restore on page 60• Perform Completing a Data Restore on a Linux BAR Client on page 61 to move the restored data to its

operational area on the BAR server.• Rebooting the BAR Server on page 74

6 When expanding to the full functionality BAR server, install the BAR client software on all BAR clients that didnot already have the BAR client software installed as part of the baseline BAR feature. See Linux Backup andRestore Client Software Installation on page 38 or Installing BAR Clients Through the Windows InstallFramework Application on page 40.All BAR clients must register with the new BAR server. See Registering and Enabling Linux BAR Clients on page39 or Registering and Enabling Windows BAR Clients Manually on page 41.

7 Reconfigure SSH keys on the BAR server and on BAR clients. See the centralized Backup and Restoreconfiguration process in the Securing Protocols with SSH manual. This process does not interfere with other SSHconfiguration on devices. It includes generating new SSH host and client keys on the BAR server andreconfiguring SSH on BAR clients.

8 If required, restore BAR archives to the BAR server for BAR clients that were backed up by the baseline BARserver. See Importing a Data Archive from the Offline Storage NAS to the BAR Server on page 66 or Importinga BAR Archive from the Offline Storage on ISO on page 63.

Deleting the Baseline Backup Virtual Machine Before Importing FullFunctionality Backup Virtual Machine

Procedure:

1 Log on to the Windows-based device hosting the VMware vSphere Client using an account which belongs to theplatadm group in Active Directory.

2 Double-click the VMware vSphere Client icon.

Step result: The login prompt appears.3 Log in to the server by typing the ESXi servers IP address, root in the user name field, and the appropriate

password in the password field.

Step result: The VMware vSphere Client window appears.4 Right-click the baseline backup virtual machine on the left side of the VMware vSphere Client window and

select Power → Power Off.

Step result: A confirmation prompt appears.




5 Click Yes.

Step result: The virtual machine powers off.6 Right-click the baseline backup virtual machine again and select Delete from Disk.

Step result: A confirmation dialog box appears.7 Click Yes.

Step result: The confirmation dialog box closes and the virtual machine is deleted from the virtual server.

Changing the BAR Server Hostname in the BAR Client Settings File


Perform this procedure when you want to change the default BAR server hostname in the Windows-based BARClient settings file. It is used primarily to allow the MKM 7000 Console Alias Manager (CAM) Server to switch overto the Dynamic System Resilience (DSR) BAR server in a failure scenario.

This procedure may be used only in systems with DSR. The hostname provided as a part of the CAM Serverconfiguration of the BAR client should be DNS-resolvable.

Procedure:

1 Log on to the Windows-based BAR Client device using a local Windows administrator account.“secmoto” is the administrator account set up by Motorola for Windows Vista and Windows 7-based devices;“motosec” is the administrator account after completing Motorola supplemental configuration on devicesoperating on Windows Server 2003 and 2008; otherwise, use the default “administrator” account.

2 From the Start menu, select Motorola → Bar Client → Set Backup Server name.If the User Account Control dialog box appears, click Continue, or enter the administrator password for theaccount displayed, and click Yes, depending on the prompt you see.

3 When prompted, enter: FQDN Backup Server

Installing and Configuring the Seagate Offline Storage NAS Device

This section contains procedures for installing and configuring a Seagate Network Attached Storage (NAS) devicethat connects to a BAR server in an ASTRO® 25 system.

This optional Seagate NAS device from Motorola is available for use as your Network Attached Storage device.

Using NAS devices from other vendors is also possible. Such a device should be a portable Network AttachedStorage, connected through the Ethernet using IPv4, with capacity of at least 2 TB and support of NFS v3. See thevendor’s documentation to configure the following:

• IP: 192.168.1.110• Netmask: 255.255.255.0• Volume name: DataVolume• Share name: BAR-Share• Filesystem: NFS v3 with all_squash option enabled

Perform the entire configuration yourself, as the BAR server only executes the mount command for the device. TheBAR server does not support SSL certificates and user authentication on the offline storage NAS.

Prerequisites:

A computer running a Microsoft® Windows® operating system (service laptop) with an IE9 internet browser

A Seagate NAS device




Seagate CD

An Ethernet crossover cable

Process:

1 Use the Ethernet crossover cable to connect the offline storage NAS device to a service computer. Connect theEthernet crossover cable to Port 1 or Port 2 of the NAS device.

• If you have the Seagate BlackArmor 440 NAS device, the NIC1 is the left Ethernet port.• If you have the Seagate Business Storage 4-Bay device, the NIC1 is the right Ethernet port.

2 Use the power adapter included in the kit to connect the offline storage NAS device to a grounded power outlet.

Step result: The server powers on automatically and the LED lights on the front panel of the server illuminate.The LCD screen shows the start-up progress.

3 Optional: Configure the NAS device using the Seagate NATS Discovery. See Configuring the Seagate BusinessStorage 4-Bay in the Seagate NAS Discovery on page 44 or Configuring the Seagate BlackArmor 440 in theBlackArmor Discovery on page 46.

4 Configure the NAS device through the Web Browser. See Configuring the Seagate Business Storage 4-Bay in theWeb Browser on page 45 or Configuring the Seagate BlackArmor 440 in the Web Browser on page 47.

5 Connect the NAS device to the ESXi-based virtual server. See Connecting Seagate NAS Devices to the ESXi-Based Virtual Server on page 48.

6 Configure the NAS device in the BAR menu. See Configuring NAS Devices in the BAR Menu on page 49.

Post requisites: For the guidelines on using three NAS devices alternately, see Recommended Offline NAS RotationStrategy on page 74.

Configuring the Seagate Business Storage 4-Bay in the Seagate NASDiscovery

Procedure:

1 Into the service computer’s DVD-ROM drive, insert the Seagate Business Storage Resource DVD.

Step result: The AutoPlay window opens automatically.2 Click RunSetup.exe.

Step result: The Welcome window appears.3 Click Next.

Step result: The Select the software you want to install window appears.4 Perform the following actions:

a) Remove the selection for the All check box.b) Select Seagate NAS Discovery.c) Click Next.

5 Select I accept this license agreement and privacy policy → Install.

Step result: The Seagate NAS Discovery installation starts.6 Click Close.7 To confirm that you want to quit, click Yes.8 To obtain an IP address automatically, change your service computer LAN settings.9 On your desktop, double-click the Seagate NAS Discovery icon.

Step result: The Seagate NAS Discovery welcome window appears.10 Click Next.11 Perform one of the following actions:




If… Then…

If the NAS device appears onthe list,


1 Select the connected offline storage NAS device.2 Click Next.

If the NAS device does notappear on the list,


1 Use the buttons on the NAS front panel to get the assigned IP address toLAN1.

2 Change your service computer LAN settings to use the IP from the samesubnet. Example: If the NAS IP is 169.254.206.155, use 169.254.206.200.

3 Close the Seagate NAS Discovery window and repeat step 9.

12 Click Launch NAS Manager.

Step result: The NAS Manager opens in your web browser.

The Seagate NAS Discovery remains open, unless you close it. If you close it, you can open it again at any timeby double-clicking the icon on your desktop.

Post requisites: Configuring the Seagate Business Storage 4-Bay in the Web Browser on page 45

Configuring the Seagate Business Storage 4-Bay in the Web BrowserProcedure:

1 Perform one of the following actions:

• If you log on to the offline storage NAS device for the first time, go to step 2.• If you log on to the offline storage NAS device again, go to step 8.

2 Log on using the admin user name and enter a new password twice. The user name and password are case-sensitive.

3 Optional: If the Network Error message appears, add the NAS subnet to Exceptions in your web browser proxysettings.

4 To disable NTP service and optionally customize the device’s basic settings, perform the following actions:a) Change a name of the device.b) Change a description of the device.c) Select the time zone and set the current date and time.

5 Click Next.

Step result: The Configure Network window appears.6 Leave default settings. Click Next.

Step result: The Congratulations window appears.7 To complete the setup, click Getting Started.8 On the left pane, select Storage → Volumes/RAID.9 Perform the following actions:

If… Then…

If the DataVolume volume is configuredby default,

go to step 10.

If the DataVolume is not configured, perform the following actions:

1 Click Add New Volume.




If… Then…

Note: Creating volumes takesabout 6 hours.

2 Create a volume with the following parameters:

• Name: DataVolume• RAID Configuration: Raid 5

3 Add all physical disks to the DataVolume volume.4 Click Save.

Result: The volume is being created.

10 On the left pane, click Shared Folders.11 Click Add Shared Folder and create a share with the following parameters:

• Name: BAR-Share• Description: BAR Share• Services: NFS, CIFS• Volume: DataVolume• Leave the default values for all the other parameters.

Make sure that the Set up access control after creating this shared folder check box is selected.12 Click Save.

Step result: The Shared Folder Permissions page opens.13 To change permissions of the BAR share, from the Actions column, click the Edit icon.14 Enable the Public Access option.15 Click Save.16 At the left pane, select Network → Web Services.17 Ensure that NFS Service is Enabled.18 Click Submit.19 At the left pane, select Network → LAN/IP Address.20 Select LAN1 and enter the following values:

• Network Mode: Static• IP Address: 192.168.1.110• Netmask: 255.255.255.0• Default Gateway: 192.168.1.254• DNS Servers: 192.168.1.161

21 Click Save.

Step result: You lose the connection with NAS because the IP address of the device has been changed.22 Close the browser and Seagate NAS Discovery.

Configuring the Seagate BlackArmor 440 in the BlackArmor DiscoveryPrerequisites: BlackArmor User CD

Procedure:

1 Insert the BlackArmor User CD into the service computer.Install the BlackArmor Discovery only.

2 At the installation wizard, click Next.3 Perform one of the following actions:

• To accept the default installation location, click Next.• To select a custom location, click Browse.




4 Click Next.5 To accept the default program folder name, click Next, or enter a custom name.6 Click Next.

Step result: The BlackArmor Discovery is installed.7 Click Finish.8 Change your service computer LAN settings to obtain an IP address automatically.9 On your desktop, double-click the BlackArmor Discovery icon.

Step result: The BlackArmor Discovery opens, automatically searches for all the offline storage NAS devices onyour network, and displays them in a list.

10 From the list, select the connected offline storage NAS device.If the NAS device is not on the list, use the buttons on the NAS front panel to get the assigned IP address toLAN2. Change your service computer LAN settings to use the IP from the same subnet (if the NAS IP is169.254.206.155, use 169.254.206.200). Then, close the BlackArmor Discovery and repeat step 9.

11 Select View Drive Details → Manage.

Step result: The BlackArmor Manager opens in your web browser.

Note: The BlackArmor Discovery remains open, unless you close it. If you close it, you can open itagain at any time by double-clicking the icon on your desktop.

Post requisites: Continue to Configuring the Seagate BlackArmor 440 in the Web Browser on page 47.

Configuring the Seagate BlackArmor 440 in the Web BrowserProcedure:

1 Log on using the default settings.The user name and password are case-sensitive.

• User name: admin• Password: adminIf the Network Error message appears, add the NAS subnet to Exceptions in your web browser proxy settings.


• If you are logging on to the offline storage NAS device for the first time, the setup wizard opens. Go to thenext step.

• If you are logging again, go to step 10.3 To begin the initial setup of the offline storage NAS device, click Next.4 Read the Seagate BlackArmor license agreement and click I Agree.5 Customize the device’s basic settings:

a) Enter a name for the device.b) Enter a description for the device.c) Select the time zone, date, and time.

6 Click Next.7 Enter and re-enter the new administrator password. Click Next.8 Select the DHCP network mode. Click Next.9 To complete the setup, select Next → Finish.10 Mouse over STORAGE and select Volumes.11 Perform one of the following actions:




If… Then…

If the DataVolume is already configured (adefault configuration),

go to step 14.

If the DataVolume is not configured, perform the following actions:

1 Click Add.2 create a volume with the following parameters:

• Name: DataVolume• RAID Configuration: Raid 5

12 Add all physical disks to the DataVolume volume.13 Select Submit.

Step result: The volume is being created. This takes about 6 hours.14 Mouse over STORAGE and select Shares.15 Click Add and create a share with the following parameters:

• Name: BAR-Share• Services: NFS• Volume: DataVolume• Leave the default values for all the other parameters.

16 Select Submit.

Step result: The Folder Share Permissions window appears.17 Enable the Public Access option.18 For NFS Access, select Full Access.19 Select Submit.20 Select Network → LAN.21 Select LAN1 and enter the following values:

• Network Mode: Static• IP Address: 192.168.1.110• Netmask: 255.255.255.0

22 Select Submit.23 Select Network → Services.24 Ensure that the CIFS and NFS services options are Enabled.

Connecting Seagate NAS Devices to the ESXi-Based Virtual ServerProcedure:

1 Connect an Ethernet crossover cable to the NIC1 built-in interface port.

• If you have the Seagate BlackArmor 440 NAS device, the NIC1 is the left Ethernet port.• If you have the Seagate Business Storage 4-Bay device, the NIC1 is the right Ethernet port.

2 Connect the Ethernet crossover cable to the Backup and Restore NAS Connection Port on the extender panelconnected to the HP server dedicated to the offline storage NAS.




Configuring NAS Devices in the BAR MenuProcedure:

1 Log on to the BAR server using your Active Directory account. See Methods of Logging On to Linux-BasedServers for Backup and Restore Operations on page 51.

Step result: The command prompt appears.2 Enter: admin_menu

Step result: The server administration Main Menu appears.3 Enter the number Application Administration.4 Enter the number for Manage Backup Data.5 Enter the number for Removable NAS and offsite data.6 Enter the number for Manage NAS Device.7 Enter the number for Configure NAS Devic.

Step result: You are prompted for the NAS IP address.8 Enter the NAS IP address you set in Configuring the Seagate Business Storage 4-Bay in the Web Browser on page

45 or Configuring the Seagate BlackArmor 440 in the Web Browser on page 47. Press ENTER.The preferred IP address is 192.168.1.110.

Step result: You are prompted for the NAS Share name.9 Enter the Volume name and NAS Share name you set in Configuring the Seagate Business Storage 4-Bay in the

Web Browser on page 45 or Configuring the Seagate BlackArmor 440 in the Web Browser on page 47. PressENTER.

• For the 4-Bay NAS device, the preferred path is /shares/BAR-Share/• For the BlackArmor NAS device, the preferred path is /DataVolume/BAR-Share/Step result: The configuration is stored.




Chapter

4Backup and Restore Services Operation

This chapter details tasks that you can perform to use the Backup and Restore (BAR) services in ASTRO® 25systems. See Backup and Restore Service Administration on page 52.

The following administrative functions are also available to support the BAR service: managing backup data,administering data storage, and generating reports.

Methods of Logging On to Linux-Based Servers for Backup andRestore Operations

To perform operations related to centralized Backup and Restore operations on ASTRO® 25 system Linux-baseddevices that support the centralized Backup and Restore feature, log on to the server using one of the followingmethods:

• Your Active Directory account that is a member of the bkupadm user group, if the server is joined to the domainand a domain controller is available on the network (recommended)

• The root account on the server

For the Active Directory user groups to use for administration menu options on ASTRO® 25 system Linux-basedservers, see the Authentication Services manual.

Methods of Logging On to a Windows-Based Device to Use theVMware vSphere Client

To launch the VMware vSphere Client, log on to the Windows-based device where it resides using an accountbelonging to the platadm user group in Active Directory. For information how to assign a user to a group, see the“Roles to Operations Mapping Tool” appendix in the Authentication Services manual.

The local Windows administrator or domain administrator account not being a member of the platadm group can runthe VMware vSphere Client by entering its executable path and filename at the elevated Windows command prompt.For some applications, the path and filename can be seen in the properties for the application desktop shortcut. Forinformation how to run the elevated Windows command prompt window, see “Starting the Windows Command Lineas Administrator” in the Authentication Services manual.

The “Motosec” is the local Windows administrator account setup by Motorola supplemental configuration for devicesoperating on Windows Server 2003 and 2008; “secmoto” is the Windows administrator account setup by Motorola forWindows Vista-based and Windows 7-based devices.



BAR Server in a Virtual Environment

For procedures performed on a Backup and Recovery (BAR) server, when logging on to the server to perform initialconfiguration, log on through the appropriate virtual machine console on the virtual server. For general informationabout using Linux-based servers in a virtual environment, see the Virtual Management Server Hardware manual and“Virtual Management Server Operation” and “Virtual Management Server Troubleshooting” in the VirtualManagement Server Software manual. Be sure to review the section on preventing conflicts in a virtual serverenvironment.

For other tasks, you can access the virtual machine through SSH. For instructions about using PuTTY for SSHsessions, see the Securing Protocols with SSH manual.

Backup and Restore Service Administration

This section contains procedures for using the Backup and Restore (BAR) Service.

Displaying Status of the BAR Service Using BAR Server MenusProcedure:

1 Log on to the Backup and Recovery (BAR) server using your Active Directory account. See Methods of LoggingOn to Linux-Based Servers for Backup and Restore Operations on page 51.


Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Application.5 Enter the number for Display Status of Backup Service. Press ENTER.

Step result: The BAR Linux service is enabled. or BAR Linux service is disabled.prompt appears. The Manage Application menu reappears.

Disabling the BAR Service with BAR Server MenusIf the BAR server is rebooted, the service enables automatically.

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Application.5 Enter the number for Disable Backup Service.

Step result: You are prompted to confirm you want to disable the service.6 Enter: y

52 | Backup and Restore Services Operation



Step result: The Successfully stopped BAR service. prompt appears. The Manage Applicationmenu reappears.

Enabling the BAR Service with BAR Server MenusWhen and where to use: Before you perform backups, enable the Backup and Restore (BAR) Service. The Backupand Restore (BAR) service is enabled by default in an ASTRO® 25 system.

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Application.5 Enter the number for Enable Backup Service.

Step result: The success message and Manage Application menu appear.

Data Backup SchedulesYou can schedule the time, frequency, and data transfer speed for a data backup or modify an existing backupschedule for a specific device. You can specify a single, one-time backup, or a recurring (scheduled) backup. For theone-time backup, you can specify whether the backup is to be incremental (only data that has changed since the lastbackup is transferred) or full (all the data for backing up is transferred).

Caution:

To prevent loss of audio under heavy load conditions, schedule backups for hours when usage is typicallylow and disable backup for critical time periods.

Avoid scheduling more than four backups to occur simultaneously and schedule backups to occuraccording to the recommended (default) frequency and backup speed.

Note: There is an interdependent relationship between the PDG, PM/CS, UNC, and the ZC. When systemconfiguration changes are executed on the PDG, PM/CS, UNC, and ZC are impacted by the changes.Therefore, backups of these interdependent devices should be scheduled in fairly close succession to helpreduce the need to manually re-enter changes/updates in a disaster recovery scenario.

Default Scheduled BackupsThe Backup and Restore (BAR) Service is enabled by default. A default weekly schedule is added for each BARclient so that volatile data from each device is backed up without operator intervention, based on the usage profile forthat device. See Table 3: Recommended Backup Speed and Frequency for BAR Clients on page 58.

To view the backup schedule for a device, see Generating Backup Schedule Reports on the BAR Server on page 72.

The backup time for each BAR client can be changed. See Changing a Recurring Backup Schedule for a BAR Clienton page 53.

The first backup performed for a BAR client is a full backup, and after that, incremental backups are performed(which only back up changes since the most recent previous backup). You can force another full backup by selectingthe Full option for Scheduling a One-Time Backup of a BAR Client on page 56.

Changing a Recurring Backup Schedule for a BAR ClientPrerequisites: Register the BAR client before performing this process.

Backup and Restore Services Operation | 53



Process:

1 Perform Removing a Recurring Backup Schedule for a BAR Client on page 54.2 Perform Adding a Recurring Backup Schedule for a BAR Client on page 54.3 Perform Generating Backup Schedule Reports on the BAR Server on page 72 to view the new backup schedule.

Removing a Recurring Backup Schedule for a BAR ClientProcedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Backup Administration.5 Enter the number for Cancel a Backup.6 Enter the number for Remove A Backup Schedule.

Step result: You are prompted to enter the client name or a client name prefix.7 Perform one of the following actions:

• Press ENTER for a list of all registered BAR clients.• Enter the first few characters of the BAR client’s name. For a list of BAR client names that start with those

characters, press ENTER.8 To select a BAR client, perform one of the following action:

If… Then…

If a list of BAR clients does notappear,

press ENTER. Only one BAR client matched your query, so the BARclient has already been selected for you.

If a list of BAR Clients appears, perform the following actions:

1 Enter the menu number for the selected client.2 Press ENTER.

If there are more than 25 BAR clients, BAR clients will scroll off thetop of the screen. You can page up to see them by pressing SHIFT +PAGE UP, then return to the prompt by pressing SHIFT + PAGE DOWN.

Step result: A menu of existing backup schedules appears for the selected BAR Clients.9 Enter the number for the backup schedule you want to remove.

Step result: The schedule is deleted. The Cancel a Backup menu appears.10 If you need to remove any additional backup schedules for this BAR Client, repeat this procedure from step 6.11 To return to the Backup Administration menu, enter: b

Adding a Recurring Backup Schedule for a BAR ClientProcedure:





If… Then…

If you just removed a recurring schedulefor this BAR Client, and the BackupAdministration menu appears,

go to step 2.

If other, perform the following actions:

1 Log on to the Backup and Recovery (BAR) server using yourActive Directory account. See Methods of Logging On toLinux-Based Servers for Backup and Restore Operations onpage 51. Result: The command prompt appears.

2 Enter: admin_menuResult: The server administration MainMenu appears.

3 Enter the number for Application Administration.4 Enter the number for Backup Administration.

2 Enter the number for Schedule a Backup.3 Enter the number for Add New Backup Schedule.

Step result: You are prompted to enter the client name or name prefix.4 Perform one of the following actions:

• Press ENTER for a list of all registered BAR clients.• Enter the first few characters of the name of the BAR client. Press ENTER for a list of BAR client names that

start with those characters.5 To select a BAR client, perform one of the following actions:

If… Then…

If a list of BAR clients does not appear, press ENTER. Only one BAR client matched your query, so theBAR client has already been selected for you.

If a list of BAR Clients appears, Perform the following actions:


Note: If there are more than 25 BAR clients, BARclients will scroll off the top of the screen. You canpage up to see them by pressing SHIFT + PAGE UP, thenreturn to the prompt by pressing SHIFT + PAGE DOWN.

Step result: A backup frequency menu appears.6 Enter the number for Daily, Weekly, or Monthly.

Step result: Additional prompts appear, depending on the frequency you selected.7 Enter the following start time information for the backup (as prompted, depending on the frequency you selected):

• Week of the month: 1 through 4• Day of the week: 1 through 7• Date: MM-DD-YYYY• Hour: 0 through 23

Step result: The backup is scheduled. A confirmation message appears, and the Schedule a Backup menureappears.




Scheduling a One-Time Backup of a BAR ClientPrerequisites: Register the BAR client.

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Backup Administration.5 Enter the number for Schedule a Backup. Press ENTER.6 Enter the number for Add New One Time Backup.


• Press ENTER for a list of all registered BAR clients.• Enter the first few characters of the BAR client’s name. Press ENTER for a list of BAR client names that start

with those characters.8 Select a BAR client:

If… Then…

If a list of BAR clients does not appear, press ENTER. Only one BAR client matched your query, so the BARclient has already been selected for you.



Note: If there are more than 25 BAR clients, BAR clientswill scroll off the top of the screen. You can page up tosee them by pressing SHIFT + PAGE UP, then return to theprompt by pressing SHIFT + PAGE DOWN.

Step result: You are prompted to select the type of backup.9 Enter the number for either Full or Incremental.

An incremental backup only backs up changes since the most recent previous backup.

Step result: You are prompted to enter the date of the backup.10 Enter the date in MM-DD-YYYY format. Press ENTER.

Step result: You are prompted to enter the time of the backup.

If you want a backup to occur within 10 minutes of scheduling the backup, provide a date in the past.11 Enter a number (ranging from 0 to 23) that corresponds to the hour of the desired start time of the backup. Press

ENTER.

Step result: The backup is scheduled. A confirmation message appears.

Modifying Bandwidth for a Backup SchedulePrerequisites: Register the BAR client.




Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Backup Administration.5 Enter the number for Schedule A Backup.6 Enter the number for Modify Bandwidth for Existing Backup Schedule.




If… Then…

If a list of BAR clients does not appear, press ENTER. Only one BAR client matched your query, so the BARclient has already been selected for you.



Note: If there are more than 25 BAR clients, BAR clientswill scroll off the top of the screen. You can page up tosee them by pressing SHIFT + PAGE UP, then return to theprompt by pressing SHIFT + PAGE DOWN.

Step result: You are prompted to select a backup schedule.9 Enter the number for the backup you need to modify the bandwidth for.

Step result: You are prompted to enter a new bandwidth.10 Enter the new bandwidth (as the number of kilobytes per second).

Step result: The bandwidth for the selected backup schedule is set. A confirmation message appears, and theSchedule a Backup menu reappears.

For unlimited bandwidth, the bandwidth setting should be 0.

See Table 3: Recommended Backup Speed and Frequency for BAR Clients on page 58 to set the appropriatebandwidth.




Backup Bandwidth and Frequency for BAR Clients

Table 3: Recommended Backup Speed and Frequency for BAR Clients

Network device RecommendedBackup Speed

RecommendedFrequency Recommended Time

Syslog Server 12500 KBytes/sec Daily N/A

Backup and Recovery Server 12500 KBytes/sec Weekly N/A

Baseline Backup and Recovery Server 12500 KBytes/sec Weekly N/A

Domain Controller 12500 KBytes/sec Weekly N/A

Authentication Center (AuC) Server 1250 KBytes/sec Weekly N/A

Core Security Management Server (CSMS) 1250 KBytes/sec Weekly N/A

InfoVista Server 1250 KBytes/sec Daily N/A

Private Network Management (PNM) Client 12500 KBytes/sec Weekly N/A

Unified Network Configurator (UNC) Server 1250 KBytes/sec Weekly Wednesday 1:00 A.M.

Unified Event Manager (UEM) Server 12500 KBytes/sec Weekly N/A

System Statistics Server 1250 KBytes/sec Weekly N/A

User Configuration Server 1250 KBytes/sec Weekly Wednesday 2:00 A.M.

Zone Database Server 12500 KBytes/sec Weekly N/A

Zone Statistics Server 12500 KBytes/sec Weekly N/A

Air Traffic Router 12500 KBytes/sec Weekly N/A

MOSCAD Network Fault Management (NFM)Graphical Master Computer (GMC)

12500 KBytes/sec Weekly N/A

MOSCAD Network Fault Management (NFM)Graphical WorkStation (GWS)


Zone Controller 12500 KBytes/sec Weekly ZC1: Wednesday 2:00A.M.

ZC2: Wednesday 3:00A.M.

MKM 7000 Console Alias Manager (CAM)Server


Conventional Packet Data Gateway (PDG) 1250 KBytes/sec Weekly Wednesday 2:00 A.M.

HPD PDG 1250 KBytes/sec Weekly Wednesday 2:00 A.M.

IV&D PDG 1250 KBytes/sec Weekly Wednesday 2:00 A.M.

ISSI 8000/CSSI 8000 1250 KBytes/sec Weekly N/A

There is an interdependent relationship between the PDG, PM/CS, UNC, and the ZC. When system configurationchanges are executed on the PDG, PM/CS, UNC, and ZC are impacted by the changes. Therefore, backups of theseinterdependent devices should be scheduled in fairly close succession to help reduce the need to manually re-enterchanges/updates in a disaster recovery scenario.




Canceling a Scheduled Backup with BAR Server MenusWhen and where to use:

Perform this procedure to cancel the next scheduled data backup from a specified device, cancel a specific scheduledbackup of a specified device, or cancel a backup in progress.

When a backup is initiated by the BAR server, a trigger is sent to the BAR client after media preparation is completeon the BAR server.

However, if you cancel a backup during Media Manager preparation, using the Cancel Backup in Progress option,the BAR server trigger is sent to the client anyway. When you perform Generating a Report from the BAR Server forBAR Service Results on page 72, the report will show the trigger was sent, but the client has not responded,followed by a timeout 20 minutes later, followed by the BAR server canceling the operation.

To avoid the wait for a timeout, do not cancel a backup until after the report shows that the trigger has been sent to theclient.

Procedure:

1 Log on to the Backup and Recovery (BAR) server using your Active Directory account.See Methods of Logging On to Linux-Based Servers for Backup and Restore Operations on page 51.


Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Backup Administration.5 Enter the number for Cancel a Backup.6 Enter the number for one of the following options:

• Cancel Next Scheduled Backup• Cancel a Scheduled Backup• Cancel Backup in Progress


• For a list of all registered BAR clients, press ENTER.• Enter the first few characters of the BAR client’s name. For a list of BAR client names that start with those

characters, press ENTER.8 Select a BAR client:

If… Then…


If a list of BAR clients appears, perform the following actions:


If there are more than 25 BAR clients, BAR clients will scrolloff the top of the screen. You can page up to see them bypressing SHIFT + PAGE UP, then return to the prompt bypressing SHIFT + PAGE DOWN.





• If you selected Cancel a Scheduled Backup in step 6, a menu of scheduled backups appears, including thedate and time of the next occurrence. Enter the number for the backup you want to cancel. Press ENTER.

• If you selected Cancel Backup in Progress in step 6, and no backup for this client is in progress, a messagestates that no operation is pending at the moment.

Step result: The backup is canceled for the selected client. A confirmation message appears.

Executing a BAR Client Data RestoreThis procedure restores the BAR client data to the staging directory on the BAR client. The staging directories are asfollows:

• Windows: system drive>\restore• Linux: /restorePrerequisites: Provision SSH keys to the BAR client before initiating the restore. See procedures for SSH host keyprovisioning for the centralized Backup and Restore feature in the Securing Protocols with SSH manual.

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Restore Administration.5 Enter the number for Initiate Client Restore.




If… Then…


If a list of BAR clients appears, perform the following actions:



Step result: A menu of backup dates and times appears for the selected BAR client.8 Enter the number for the backup you want to restore.

Step result: The backup is restored for the selected client. The Restore Administration menu reappears.

Post requisites:




For Linux-based BAR clients (including the BAR client that backs up the configuration of the BAR server itself),perform Completing a Data Restore on a Linux BAR Client on page 61 after executing a BAR restore to move therestored data to its operational area and restore the operational state of the BAR client device.

For Windows BAR clients (other than the NM Client): If additional procedures are needed, they are indicated inthe restore/recovery processes in the manual specific to that device. After data is restored to operating locations, oneof the following scripts should be run to restore ACLs:

• For a 32-bit OS: C:\Program Files\Motorola\bar\bin\restore_acls.exe• For a 64-bit OS: C:\Program Files (x86)\Motorola\bar\bin\restore_acls.exe

Note: If a User Account Control prompt appears while executing one of the scripts, click Allow.

Completing a Data Restore on a Linux BAR ClientPrerequisites: Before restoring a database, disable the server on which it resides. Failure to do so may cause serverdamage. While disabled, all the processes on a server application are stopped. Do not disable any server unless youare aware of all of the system impacts. See the Private Network Management Servers manual for restore/recoveryprocesses for BAR client devices and the system impacts.

When and where to use: Perform this procedure to move data restored to a Backup and Restore (BAR) client to itsoperational areas on the client.

Procedure:

1 Log on to the BAR client device using your Active Directory account. See Methods of Logging On to Linux-BasedServers for Backup and Restore Operations on page 51.


Step result: The server administration Main Menu appears.3 Enter the number for Backup and Restore Administration.4 Enter the number for the appropriate option:

• For the Backup and Recovery Server, Packet Data Gateway, and Centralized Event Logging Server, use PostRestore Operations.

• For the Private Network Management Servers, ISSI 8000/CSSI 8000, and Zone Controller, use RestoreAdministration.

Step result: The menu appears for the option you selected.5 Enter the number for Restore All Critical Data.

Additional options are available for Network Management servers. See the Private Network Management Serversmanual.

Step result: Critical data restored from the BAR server is moved to the locations where it is needed on the BARClient to restore operations.

Canceling a BAR Client Data RestoreProcedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.




4 Enter the number for Restore Administration.5 Enter the number for Cancel Client Restore.




If… Then…





Step result: The restore is canceled. The Restore Administration menu reappears.

Note: If no restore is in progress, a message states that no operation is pending at the moment.

Backup Data Management

This section contains the procedures to manage backup data.

Note: Perform only one offline operation (import, export, or delete) at a time.

In this section, the term “BAR storage” is used to indicate the data storage location configured for your Backup andRecovery (BAR) server. The “BAR storage” refers to the Direct Attached Storage (DAS) device.

Creating an ISO Archive to Store OfflineThis procedure creates an ISO image that contains .tar files. You can install the ISO file to any location to accessthe .tar files (for example if you later want to restore the .tar files instead of the ISO image).

The BAR server administration menus offer you the option of restoring an ISO image or .tar files.

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.




4 Enter the number for Manage Backup Data.5 Enter the number for Create Offline Archive.

Step result: You are prompted to select the type of archive media to create.6 Enter the number for either Recordable CD or Recordable DVD.

Step result: A list of client IP addresses appears, with the following prompt:

Choose the number corresponding to the backup client for which to create archive CD/DVD ROMsIf the list of clients scrolls off the screen, you can use SHIFT + PAGE UP and SHIFT + PAGE DOWN to view the list.

7 Enter the number for the BAR client.

Step result: A numbered list displays the backups available for archiving for the selected BAR client.8 Enter the number for the backup you want to archive.

Note: You can press CTRL + C to return to the menu.

Step result: A confirmation message appears.9 Enter: y.

Step result: The archive ISO file is created in /export/ftp/. A confirmation message appears, and theManage Backup Data menu returns.

Importing a BAR Archive from the Offline Storage on ISOPrerequisites:

Determine which backup archive files to restore. Do not restore from a backup that was created when the BAR clientwas in an unstable state (time-stamped records such as event logs may provide an indication of when problems startedto occur).

Determine where you want to insert the media with the offline archive, and ensure the prerequisite setup has beencompleted:

• DVD drive of the Windows-based host of VMware vSphere Client• SFTP Server on the BAR Server (/export/ftp/): See Transferring Files to or from the BAR Server on page 73.

If your offline archive is stored on several DVDs, copy all parts to /export/ftp/. If your data fits on one DVD,you can use either the DVD drive of the Windows-based host of VMware vSphere Client, or the SFTP Server on theBAR Server (/export/ftp/).

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Backup Data.5 Access the Manage Backup Data menu and enter the number for Import Offline Archive (ISO images) or

Import Offline Archive (TAR files).

Step result: The following prompt appears:

Choose the client which you want to restore from offline archive.




6 Enter the number for the selected client.

Step result: A numbered list displays files from the ISO images that have the selected IP address in the ISO filename. A prompt asks if you want to extract these files.

7 Enter: yIf the system locates the specified backup archive ISO file in more than one of the following locations, it promptsyou to select the location you want:

• DVD drive of the ESXi-based server• DVD drive of the Windows-based host of VMware vSphere Client• SFTP Server on the BAR Server (/export/ftp/)Step result: The selected archive is imported to the BAR server.

Deleting Offline Archives from the BAR SFTP ServerProcedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Backup Data.5 Enter the number for Delete Offline Archive (ISO images) or Delete Offline Archive (TAR files).


Choose the client which you want to delete from offline archive.6 Enter the number for the selected client.


You have chosen to delete offline archive for client IP address> Is this correct? (y/n)

7 Enter: yNote: If no archive files are found for the selected client, a message appears and you are returned to themenu.

Step result: On the BAR servers SFTP server, all ISO images associated with the selected IP address are deleted.After the deletion is complete, a prompt appears asking if you want to delete the offline archive for another BARclient.

8 To return to the Main Menu, enter: n

Deleting Backup Data from the BAR Server Storage for a BAR ClientProcedure:



Step result: The server administration Main Menu appears.




3 Enter the number for Application Administration.4 Enter the number for Manage Backup Data.5 Enter the number for Delete Backup Data.




If… Then…

If a list of BAR clients does notappear,

press ENTER. Only one BAR client matched your query, so the BAR clienthas already been selected for you.



Step result: The system displays a list of data backups for the selected client.8 Enter the number for the backup to be deleted.

Step result: The backup is deleted. A confirmation message appears.

Configuring Data Backup Retention for the BAR ServerWhen and where to use: The setting configured in this procedure applies to the BAR server, and not to any specificBAR client device.

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Application.5 Enter the number for Configure Number of Backups to Retain.

Step result: The system displays the number of backups retained currently, followed by:

Enter the number of backups to keep (1...3)This is a server-wide setting, not device-specific. It applies to all BAR clients supported by this BAR server.

6 Enter the number of backups to retain.If needed, press CTRL + C to return to the menu.

Important: Reducing the number of backups stored deletes the oldest backup.

Step result: The number of backups to be retained is changed to the number entered. A confirmation messageappears, and the Manage Application menu returns.




Deleting BAR Clients from the BAR Server ListProcedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Client Administration.5 Enter the number for Delete BAR Client.




If… Then…



1 Enter the menu number for the client you want to delete.2 Press ENTER.

Step result: You are prompted to confirm you want to delete the data.8 Enter y.

Step result: The client is deleted. A confirmation message appears.

Importing a Data Archive from the Offline Storage NAS to the BAR ServerPrerequisites: Since the BAR server only stores a fixed number of backups for one client (by default, 3 backups),disable the BAR service before starting data import to prevent the newly imported data from being removed. See Disabling the BAR Service with BAR Server Menus on page 52.

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Backup Data.5 Enter the number for Removable NAS and offsite data.6 Enter the number for Import Data from NAS.7 Perform one of the following actions:




If… Then…

If you want to import all Clientarchives,


1 Enter the number for All Clients.2 Enter the number for Continue.

If you want to pick Clients toimport their archives,


1 Enter the number for Pick Clients.2 Enter the number for the Client you want to import.3 Enter the number for Continue.


If… Then…

If you want to import the last 3archives,

enter the number for Latest 3 archives. Result: The import to the OfflineStorage starts.

If you want to import the lastarchive for each Clien,

enter the number for Just the latest archive. Result: The import to theOffline Storage starts.

If you want to import a particulararchive,

Note: This option isavailable only if youselected Pick Clients in step 7.


1 Enter the number for Pick archive.2 Enter the number for the desired archive.

Result: The import to the Offline Storage starts.

9 After running an import, a report appears informing about the current status. To exit the report, press CTRL + C.10 To check the operation status, perform Checking Offline Storage Reports on page 71.

Exporting a Data Archive from the BAR Server to the Offline Storage NASPrerequisites: Before exporting a data archive, check your NAS device for free storage space. If the device is aboutto reach its capacity limit, delete old data archives (see Deleting Archive Files from the Offline Storage NAS on page70), or attach and configure another NAS device (see Installing and Configuring the Seagate Offline Storage NASDevice on page 43).

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Backup Data.5 Enter the number for Removable NAS and offsite data.6 Enter the number for Export Data to NAS.7 Select Clients:




If… Then…

If you want to export all Clientarchives,


1 Enter the number for All Clients.2 Enter the number for Continue.

If you want to export archives ofClients from a stored list,


1 Enter the number for the desired list.2 Enter the number for Continue.

If you want to pick Clients toexport their archives,


1 Enter the number for Pick Clients.2 Enter comma-separated numbers of clients you want to export.3 Enter the number for Continue.

8 Enter the number for the desired number of archives to be exported.

Step result: The export to the Offline Storage starts.9 After running an export, a report appears informing about the current status. To exit the report, press CTRL + C.10 To check the operation status, perform Checking Offline Storage Reports on page 71.

Post requisites: For the guidelines on using three NAS devices alternately, see Recommended Offline NAS RotationStrategy on page 74.

Restoring Data from the BAR Backup on Windows DevicesPrerequisites:

To extract tar.gz package, use the 7zip or other application.

To copy the backup or archive files from a BAR server or a NAS device connected to the BAR server or ISO, for theBAR server prepare a root account and for the NM Client prepare administrator password.

Procedure:


If… Then…

If you are using a NAS deviceconnected to the laptop,


1 Set the NIC IP to: 192.168.1.1, network mask to255.255.255.0, and connect.

2 Login into the NAS device and copy tar.gz file to a laptop. For thisaction use WinSCP or other similar application.

3 Go to step 5.

If you are using a NAS deviceconnected to the BAR server,

perform Importing a Data Archive from the Offline Storage NAS to theBAR Server on page 66.

If you are storing the data locally,and you want to copy data from amounted CD disc or directory /export/ftp,

perform Importing a BAR Archive from the Offline Storage on ISO onpage 63.

2 Perform the following actions:a) Copy the archive to restore.b) Run:




mkdir /export/ftp/<clientIP>

cp /export/backup/<clientIP>/<archive.tar.gz> /export/ftp/<clientIP>3 Perform Transferring Files to or from the BAR Server on page 73 (instead of ISO there is tar.gz file).4 Run: rm –r /export/ftp/<clientIP>5 To run 7Zip application with administrative privileges, perform the following actions:

a) Navigate to the archive and double-click it. Result: A tar package appears.b) Double-click the tar package and navigate to data you want to extract.c) Drag and drop data to any location on the hard drive of the Windows server you use for this import.

6 After performing actions on files, remove copied tar.gz and other created files.

Creating a Clients Export ListThe Clients’ Export List is a set of clients which you can use to export archives of these clients. The saved Client’sExport Lists are displayed in the Export Data to NAS menu.

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Backup Data.5 Enter the number for Removable NAS and offsite data.6 Enter the number for Export Data to NAS.7 Enter the number for Pick Clients.8 Enter comma-separated numbers of clients you want to add to the list.9 Enter the number for Save list.10 Enter the name for the created list.

Step result: The list is saved.11 Perform one of the following actions:

If… Then…

If you want to export the archivesof the clients from the createdlist,

enter the number for the desired number of archives to be exported.

If other, enter: q

Step result: The export to the offline storage starts.12 To check the operation status, perform Checking Offline Storage Reports on page 71.

Deleting a Clients Export ListProcedure:


Step result: The command prompt appears.




2 Enter: admin_menuStep result: The server administration Main Menu appears.

3 Enter the number for Application Administration.4 Enter the number for Manage Backup Data.5 Enter the number for Removable NAS and offsite data.6 Enter the number for Export Data to NAS.7 Enter the number for the list you want to delete.8 Enter the number for Delete list.

Step result: The list is deleted.9 Enter q to exit.

Step result: The Removable NAS and offsite data menu appears.

Deleting Archive Files from the Offline Storage NASProcedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Backup Data.5 Enter the number for Removable NAS and offsite data.6 Enter the number for Delete Data on NAS.

Step result: You are prompted to enter the boundary date.7 Enter the boundary date in the following format: <YYYY-MM-DD>.

Step result: Archives that are older than the date specified are deleted.8 To check the operation status, perform Checking Offline Storage Reports on page 71.

Canceling an Offline OperationProcedure:



Step result: The server administration main menu appears.3 Enter the number for Application Administration.4 Enter the number for Manage Backup Data.5 Enter the number for Removable NAS and offsite data.6 Enter the number for Cancel NAS Data Operation in Progress.

Step result: The selected offline operation is canceled.7 To check the operation status, perform Checking Offline Storage Reports on page 71.




Checking Offline Storage ReportsProcedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Reports.5 Enter the number for Offline Storage Reports.

Step result: The Offline Storage Reports appear.

Note: You can also check Offline Storage Reports by entering the number for Display NAS DataTransfers from the Removable NAS and offsite data menu.

BAR Server Storage Administration – Media Manager

This section contains procedures to administer data storage.

Reporting Storage Location Usage for a Media Manager on the BAR ServerProcedure:



Step result: The server administration main menu appears.3 Enter the number for Application Administration.4 Enter the number for Storage Administration.5 Enter the number for the option Report Storage Location Usage.

Step result: A numbered list of Media Manager IP addresses appears.6 Enter the number for a Media Manager IP address.

Step result: The system displays the amount of disk space used and available at the storage location for theselected Media Manager IP address. The Storage Administration menu returns.

Registering the Media Manager on the BAR Server ManuallyProcedure:

1 Log on to the Backup and Recovery (BAR) server using your Active Directory account, and enter: admin_menuStep result: The main administration menu for the BAR server appears.

2 Enter the number for Storage Administration.3 Enter the number for Register Media Manager.

Step result: A message states the registration was successful. The message includes the IP address of the MediaManager on the BAR server.




If the registration is not successful, review the logs on the BAR server for errors.4 After the next scheduled backup of a BAR client, verify that Media manager preparation complete appears in

the Backups Performed report available from the Reports option on the Application Administration menu. See Generating a Report from the BAR Server for BAR Service Results on page 72.

Backup and Restore Report Generation

This section explains how to generate reports for the backup schedule, backup results, and restore results.

Generating Backup Schedule Reports on the BAR ServerProcedure:



Step result: The server administration main menu appears.3 Enter the number for Application Administration.4 Enter the number for Reports.5 Enter the number for Backup Reports.6 Enter the number for Display Scheduled Backups.

Step result: The following information appears.

• A list of scheduled backups for each client (clients are listed by Fully Qualified Domain Name and IP address)• An IP address for the location where the client data is stored• Last registration date for this BAR client• Scheduled backup frequency, and time, and the next backup date and time

The schedule is displayed as Incremental, showing frequency and time, and then next backup date and time. TheBackup Reports menu reappears.

Generating a Report from the BAR Server for BAR Service ResultsWhen and where to use: This report is useful for troubleshooting many aspects of the BAR service. If the statusFailure appears at the beginning of the report, see BAR Service Troubleshooting Operations on page 77.

Procedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Reports.5 Enter the number for Backup Reports.6 Enter the number for Display Backups Performed.

Step result: A list of backups appears with the status of the backup for each client and the Backup Reports menureappears. The displayed data includes the following:




• Clients listed by Fully Qualified Domain Name and IP address• IP address for the location where the client data is stored• Backup start date and time• Backup end date and time• Status (Success or Failure)• Number of files transferred• Bytes sent with speed in bytes/sec

Generating a Report from the BAR Server for Restore Service ResultsProcedure:



Step result: The server administration Main Menu appears.3 Enter the number for Application Administration.4 Enter the number for Reports.5 Enter the number for Restore Reports.6 Enter the number for Display Restores Performed.

Step result: A list of restores that have been performed for each client appears. Clients are listed by FullyQualified Domain Name and IP address. The Backup Reports menu reappears.

Transferring Files to or from the BAR Server

When and where to use: The open source WinSCP utility available on the ASTRO® 25 system WindowsSupplemental CD can be used to transfer files to and from an SFTP server device. The Backup and Recovery (BAR)server acts as an SFTP server. Detailed instructions for using WinSCP are available at http://winscp.net.

Procedure:

1 Confirm that there is available hard drive space on the Windows-based device where you plan to transfer the BARarchive files.

2 Confirm that a file transfer is permitted between the BAR server and the device where you plan to transfer theBAR archive files. If so, confirm which file transfer protocol is required by your organization.

3 Install WinSCP on the device where you plan to transfer the BAR archive files:a) Navigate to the \WIF directory on the Windows Supplemental CD.b) Enter:

WindowsInstallFramework.exe /e /i “Motorola WinSCP.xml”4 Launch WinSCP from the programs list on the Windows desktop start menu.



http://winscp.net


Figure 3: WinSCP Login Window

5 In the WinSCP Login window, perform the following actions:a) Enter the hostname of the BAR server.b) Enter the user name and password of an Active Directory account that is a member of the user group bkupadm.c) Select the appropriate file transfer protocol, depending on your organization’s policies.d) Click Login.

6 In the WinSCP navigation pane for the BAR server, navigate from your user account home directory to /export/ftp, where the BAR archives are located.

Figure 4: WinSCP – Windows Device Pane and SFTP Server Pane (Column Headings)

7 Drag and drop BAR archive ISO files from the BAR server navigation pane to the Windows navigation pane inWinSCP.

Rebooting the BAR Server

Procedure:



Step result: The Server Administration main menu appears.3 Enter the number for OS Administration.4 Enter the number for Reboot Server.5 Enter: y

Step result: The BAR server reboots.

Recommended Offline NAS Rotation Strategy

The following are the guidelines on using three NAS devices alternately:




• Label your removable NAS devices NAS1, NAS2, and NAS3.• Use your NAS devices on a sequenced, weekly rotational basis for every offline backup operation. First week, use

NAS1, the other NAS2, and so on. This way you prevent your system backup data copy from being too old if oneof the NAS devices goes down.

• If your disaster recovery policy requires retention of backup data for extended periods, obtain an additional set ofNAS devices and use it after the first set of NAS devices reaches its capacity limit.

• If long-term retention is not required, delete data from NAS1 in Q1, NAS2 in Q2, and so on. This way you haverecent backups available in case of disasters.




Chapter

5Backup and Restore Services Troubleshooting

This chapter provides troubleshooting information relating to centralized Backup and Restore (BAR) services.

Backup and Restore Services Troubleshooting Overview

Possible causes of failure for centralized data backup and data restore operations include:

• Loss of communication between the BAR server and client• Network failure or congestion• Backup data contention• Lack of storage space• Server or client failure

The server keeps log files containing events that occur during data backup and data restore operations. Log files arealso kept on the devices that are being backed up or restored. These log files provide useful information fortroubleshooting failures that may occur during these operations and should be used for this purpose.

BAR Service Troubleshooting Operations

If you attempt to change the bandwidth on a full-time backup, the time associated with the full-time backup isdisplayed in GMT instead of the local time.

Table 4: Troubleshooting Backup and Restore Operations

Problem Action to Take Additional Information

Registration failure onBAR client (The BARclients IP address is notincluded in the list thatappears when youperform GeneratingBackup ScheduleReports on the BARServer on page 72.)

Check provisioning ofSSH keys.

SSH keys must be provisioned properly before executingregistration. See procedures for SSH host key provisioning forthe centralized backup and restore feature in the SecuringProtocols with SSH manual.

Check networkconnectivity.

See the Fault Management – System Perspective manual forinformation on testing network connectivity.

Backup failed to occur(Status Failuredisplayed whenperforming Generatinga Report from the BAR

If Sendingtrigger to theclient failed.Check if clienthas beenregistered

Check if the BAR client device is still registered with the BARserver. The BAR clients IP address should be included in thelist that appears when you perform Generating BackupSchedule Reports on the BAR Server on page 72

Table continued…




Server for BAR ServiceResults on page 72)

displayed whenperforming Generatinga Report from the BARServer for BAR ServiceResults on page 72...

If Client notreachable displayedwhen performing Generating a Reportfrom the BAR Server forBAR Service Results onpage 72...

See the Fault Management – System Perspective manual forinformation on testing network connectivity.

If Mediapreparationfailed displayedwhen performing Generating a Reportfrom the BAR Server forBAR Service Results onpage 72...

Check to see if there is sufficient space for the backup to occur:

1 Log on to the BAR server using the root account.2 Enter df –h and in the Mounted on column, validate

that /export/backup has space available for thebackup to occur. If not, increase the available space byperforming Deleting Backup Data from the BAR ServerStorage for a BAR Client on page 64.

To ensure that the Media Manager is registered, perform Registering the Media Manager on the BAR Server Manuallyon page 71.

Check to see if virtual networking for the NAS_NETWORK isset up properly on vSwitch2 of the ESXi-based virtual server.See the Virtual Management Server Software manual.


SSH keys must be provisioned properly before initiating abackup. See procedures for SSH host key provisioning for thecentralized backup and restore feature in the SecuringProtocols with SSH manual.

Restore failed to occur(Status Failuredisplayed whenperforming Generatinga Report from the BARServer for RestoreService Results on page73)

Check to see if there isnetwork connectivity.

See the Fault Management – System Perspective manual forinformation on testing connectivity.


SSH keys must be provisioned properly before initiating arestore. See procedures for SSH host key provisioning for thecentralized backup and restore feature in the SecuringProtocols with SSH manual.

Failed backups due torsync timeout (StatusCanceled displayedwhen performing Generating a Reportfrom the BAR Server forBAR Service Results onpage 72)

It is highlyrecommended toexecute no more thanfour backups in parallelat any given time.

Cancel all pending operations and kick off a maximum of fourbackup or restore operations for optimal performance.

78 | Backup and Restore Services Troubleshooting




Note:

The following explains detail that may displayunder Status Canceled when performing Generating a Report from the BAR Server for BARService Results on page 72.

When a backup is initiated by the BAR server, atrigger is sent to the client device after mediapreparation is complete on the BAR server. If theBAR client does not respond within 10 minutesafter the receiving the trigger, the operation isautomatically canceled by the BAR server.

However, if you cancel a backup during MediaManager preparation, the BAR server trigger is sentto the client anyway. The report will show thetrigger was sent, but the client has not responded,followed by a timeout 20 minutes later, followed bythe BAR server canceling the operation.

To avoid the wait for a timeout, do not cancel abackup until after the report shows that the triggerhas been sent to the client.

Troubleshooting the Offline Storage NAS Device

Table 5: Troubleshooting the Offline Storage NAS Device

Problem Remedy Additional Information

Export, import, or deleteoperations do not start. Thefollowing message appears:Check if MediaManager isregistered...

Register the Media Manager. Follow Registering the Media Manageron the BAR Server Manually on page 71.

The NAS device cannot bemounted. The followingmessage appears: NASdevice is notConfigured. Pleaseuse Manage NASDevice to configuredevice.

Configure connection to the NAS devicewith a valid IP and share name.

The NAS configuration file on the MediaManager is missing. Follow ConfiguringNAS Devices in the BAR Menu on page49.

The NAS device cannot bemounted. The followingmessage appears: ERROR:NAS device couldn’tbe mounted. Check

Configure connection to the NAS devicewith a valid IP and share name.

The connection to the NAS device is notconfigured properly. Follow ConfiguringNAS Devices in the BAR Menu on page49.

Table continued…

Backup and Restore Services Troubleshooting | 79



Problem Remedy Additional Informationconnection to theNAS device.The NAS device cannot bemounted. The followingmessage appears: ERROR:NAS device couldn’tbe mounted. Checkconnection to theNAS device. Interface eth1is down.

Remove the conflicting device.Configure connection to the NAS devicewith a valid IP and share name.

There is no connection to the NAS devicebecause of an IP conflict: the other devicein the BAR_Offline network uses IP192.168.1.10.

The NAS device cannot bemounted. The followingmessage appears: ERROR:NAS device couldn’tbe mounted. Checkconnection to theNAS device. Noconnection to the NAS device.

• Check in the BAR Virtual MachineProperties if the valid network ischosen for Network adapter 2.

• Check if the NAS cable is connectedproperly.

• Check the network configuration onthe NAS device.

Files are not copied to theNAS device though theconnection is established.

Check the storage usage on the NASdevice to see if the device is not full.

The mount operation fails. • Check the configuration of the NASdevice.

• Check if NFS support is enabled onthe NAS device.

The connection between BARand NAS is lost for a shorttime (up to 1 hour).

Re-establish the connection to the NASdevice. The offline operation is resumedinstantly.

The offline storage Export and Importoperations have a 1 hour time-out set andif the connection is re-established beforethis time, the offline operation is resumedinstantly.

The connection between BARand NAS is lost for a longtime (over 1 hour).

Re-establish the connection to the NASdevice and restart the offline operationmanually.

The offline storage Export and Importoperations have a 1 hour time-out set andif the connection is not re-establishedbefore this time, the offline operation isaborted.

Hidden files occupy theoffline NAS disk space.

Perform the following actions::

1 Mount the NAS device from theMenu.

2 Enter:find /export/bar/offline/ -name \.\*tar\.gz\*

3 Remove the found files by entering:rm<file_name>

When the NFS connection between BARand NAS is interrupted during the exportoperation, some hidden files can be lefton the NAS device.

For more information, see “Solving Problems” in the Seagate NAS User Guide delivered with your device.




Virtual Machines Troubleshooting

For detailed troubleshooting information for the virtual server and virtual machine, see the “Troubleshooting” chapterin the Virtual Management Server Software manual. See this information if there are general operational problemswith Backup and Restore clients that are implemented as virtual machines, or if there are general operationalproblems with the Backup and Recovery server virtual machine.

General Fault Management

A BAR application reports to the UEM health of the application and last backup operations. The BAR applicationrepresents the state of the BAR service. It identifies if a BAR service is running properly or has any general problems.

Table 6: Health and Last Backup Operations States

State Cause Description User Action

Enabled Normal BAR service is fullyoperational.

None

Enabled UserRequested BAR service is fullyoperational.

None

Disabled UserRequested BAR service is disabled andbackups are unavailable.

Enable the BAR service (see Enabling the BAR Service withBAR Server Menus on page 53)

Disabling UserRequested BAR server is beingdisabled due to a userrequest. All active backupsare canceled.

Wait until BAR service issuccessfully disabled and enable itagain (see Enabling the BARService with BAR Server Menuson page 53)

MajorMalfunction SoftwareError There is not enough freespace on Media Manager.

Make sure that at least 20% ofMedia Manager storage is free.

MajorMalfunction CommunicationError BAR server is not able toconnect to Media Manager.

Verify SSH keys on MediaManager and make sure thatMedia Manager is able to registersuccessfully.

The BAR Client represents the state of last completed backup for a given client. It identifies if backups are doneproperly or have any general problems.

Table 7: Last Completed Backup Operations States


Successful Normal Last backup completedsuccessfully.

None – works as expected.

Successful PostBackupFailed Last backup completedsuccessfully, data has beentransferred to a BAR server, butpost_backup script failed onclient. Some cleanup activities

Verify log files on the client.Determine if cleanup procedureneeds to be performed on the client.See an individual ASTRO® manualfor that device.

Table continued…





may have not been performed onthe client.

Failed PreBackupFailed Last backup operation failedbecause pre_backup script failedon the client. Data have not beentransferred to a BAR server.

Verify log files on the client.Determine if cleanup procedureneeds to be performed on the client.See an individual ASTRO® manualfor that device.

Failed MediaConnectionFailed

Last backup operation failedbecause the BAR server wasunable to connect to MediaManager.

Verify SSH keys on MediaManager and make sure that MediaManager is able to registersuccessfully.

Failed MediaNotEnoughSpace

Last backup operation failed dueto lack of the free space onMedia Manager.

Make sure that at least 20% ofMedia Manager storage is free.

Failed MediaTarFailed Last backup operation failed.Data had been successfullytransferred but could not becompressed on Media Manager.

Check the log files for any BAR ortar related errors.

Failed MediaWrongPermissions

Last backup operation failedbecause some files or directorieshave either unexpectedpermissions or cannot beaccessed.

Check the log files for BAR orpermissions-related errors. Fix thepermissions on Media Manager.

Failed ClientNotReachable Last backup operation failedbecause the client had notresponded to ping.

Verify if the client is powered onand if a networking is configuredproperly. Make sure that you can‘ping’ that box from any otherserver.

Failed ClientDidNotRespond

Last backup operation failedbecause the client had notresponded to the backup request.

Verify SSH keys on the client.Verify that client task in cron orTaskScheduler is configuredproperly.

Failed TimeoutReached Last backup operation failedbecause timeout had beenexceeded.

Verify if the networking isconfigured properly between theclient and BAR server. Verify thatbackups are performed atrecommended speed.

Failed ClientRegistered Client registered while backupoperation was in progress. Clienthad encountered a problem andterminated the runningoperation.

Verify SSH keys on the client.Check log file on the client for anyBAR-related errors.

Failed TokenTransferFailure

BAR server was not able to senda token file to the client.

Verify if rsync service is running atthe client. Verify if firewall rulesare applied properly.

Table continued…





Check the log files on the client forany rsync, BAR, or permissions-related errors.

Failed Unknown Last backup operation failed butBAR server was not able todetermine the reason.

Retry the backup. Check the logfiles for any BAR-related errors.

Failed UserRequested The user canceled last backupoperation.

Wait for the next default backup orschedule one-time backup.

Failed ServiceDisabled Last backup operation wascanceled because the userdisabled the BAR service. If theuser does not enable the BARservice, new backup will notstart.

Verify if the BAR service isenabled and enable it if necessary.Optionally schedule a one-timebackup if you do not want to waituntil next default backup starts.

Canceled Unknown Last backup operation wascanceled but BAR server wasnot able to determine the reason.

Retry the backup. Check the logfiles for any BAR-related errors.

NoBackups ClientDiscovered A new client was discovered, butit has not performed any backupoperation yet. There are nobackups available for restore.

Schedule a new backup as soon aspossible.

NoBackups BackupsDeleted The user removed all backupfiles. There are no backupsavailable for restore.

Schedule a new backup as soon aspossible.

Table 8: List of Alarms Generated by BAR Servers

Name Display Text Description User Action

BarOfflineCompletedWithWarning

BarOfflineCompletedWithWarning

Sent when offline operationcompletes with warning orerror. Not all data has beentransferred successfully.

Check report file for Offlineoperation. Rerun the offlineoperation when all issues areresolved.

RestoreStarted Restore operation for theclient started

Sent when new restoreoperation is started.

None – informational alarm.

RestoreFailed Restore operation failed tocomplete properly. For moredetails, check BAR reports.

Sent when restore operationfails to complete properly.

Check report file for restoreoperation. Check log files forBAR-related errors.

Rerun restore when all issuesare resolved.

RestoreSuccessful Restore operation completedproperly.

Sent when restore operationcompletes successfully.

None – informational alarm.

RestoreCanceled The user canceled a restoreoperation.

Sent when the user cancels arestore operation.

None

Table continued…




Name Display Text Description User Action

PostBackupFailed Local post_backup script onthe client failed. Check theaffected client for problems.

Last backup completedsuccessfully, data has beentransferred to the BAR server,but post_backup script failedon client. Some cleanupactivities may have not beenperformed on the client.

Verify log files on the client.Determine if cleanupprocedure needs to beperformed on the client. Seean individual ASTRO®

manual for that device.

ClientIsNotRegistering

Client has not registered for24 hours. Check theregistration keys on theclient.

Sent when the BAR serverdetects that a given client hasnot registered for 24 hours.Generally it could mean thatthere is some SSH keysproblem on the client.

Verify SSH keys on the client.Register the box manually.

Verify if the client is poweredon and if the networking isconfigured properly.

For general fault management procedures for ASTRO® 25 system devices, see the Fault Management manual.




Chapter

6Backup and Restore Services Disaster Recovery

This chapter provides references and information that enable you to recover an ASTRO® 25 system Backup andRecovery (BAR) server in the event of a failure.

Recovering the BAR Server

When and where to use: Use to recover a BAR server for either the baseline or full functionality Backup andRestore feature in an ASTRO® 25 system.

Process:

1 Optional: Perform one of the following steps.

If… Then…

If you are recovering theVMware ESXi-based virtualserver that hosted the BARserver virtual machine and theDAS Disaster Recovery does notneed to be performed,


1 Perform the Disaster Recovery process for the virtual server host. Seethe disaster recovery information in the Virtual Management ServerSoftware manual.

2 Add the existing BAR server virtual machine to the new virtual serverhost from the DAS storage. See “Adding a Virtual Machine to theInventory for Expansions” in the Virtual Management Server Softwaremanual.

3 Perform Connecting and Powering On a BAR Server Virtual Machineon page 34.

Result: The Disaster Recovery process completes.

If you are recovering theVMware ESXi-based virtualserver and the DAS DisasterRecovery is required,


1 Perform the Disaster Recovery process for the virtual server host. Seethe disaster recovery information in the Virtual Management ServerSoftware manual.

2 Go to the next step.

2 Optional: Delete the existing BAR server virtual machine. See “Deleting a Virtual Machine” in the VirtualManagement Server Software manual.

3 Perform the software installation/configuration procedures. See Backup and Restore Services Installation andConfiguration on page 31.

Note: Wait until step 6 to perform SSH configuration.

4 Restore configurations that were backed up by the BAR Client on the BAR server that you are replacing, byselecting the BAR Client with the Media Manager IP address for the following procedures:



a) Importing a Data Archive from the Offline Storage NAS to the BAR Server on page 66 or Importing a BARArchive from the Offline Storage on ISO on page 63

b) Executing a BAR Client Data Restore on page 60c) Completing a Data Restore on a Linux BAR Client on page 61d) Rebooting the BAR Server on page 74

5 Verify that each BAR clients IP address is included in the list that appears when you perform Generating BackupSchedule Reports on the BAR Server on page 72.

6 Optional: Reconfigure SSH keys on the BAR server and on BAR clients. See the centralized Backup and Restoreconfiguration process in the Securing Protocols with SSH manual. The process does not interfere with other SSHconfiguration on devices. Perform the following actions:a) Generate new SSH host and client keys on the BAR server.b) Reconfigure SSH on BAR clients.

7 Optional: Restore BAR archives to the BAR server for other BAR clients. See Importing a Data Archive from theOffline Storage NAS to the BAR Server on page 66 or Importing a BAR Archive from the Offline Storage on ISOon page 63.

Replacing the Offline Storage NAS


Follow this process to replace the offline storage NAS device.

Note: The offline storage NAS device is protected by RAID 5. This means that the RAID array continuesto function even if a single disk fails. In the event of a single disk failure, you can replace the failed diskwith a new one. For the detailed procedure, see the User Guide delivered with your device.

Process:

1 See the FRE ordering and replacement information. See NAS Device FRE Information on page 26.2 Install and configure the offline storage NAS device. See Installing and Configuring the Seagate Offline Storage

NAS Device on page 43.

86 | Backup and Restore Services Disaster Recovery



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