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Background & the jargon 1 / 2. Facility The building itself? Entity - a legal term A place where services / goods are created / sold? Facilities what’s available for use within the building? Customers / public / staff - PowerPoint PPT Presentation
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I am indebted to Dr. Johan R. Edelheim of Southern Cross University Lismore, for the foundation of these slides.
Dr Johan R. Edelheim (PhD)Lecturer, Hotel and Resort Management
Southern Cross University, Coffs Harbour CampusPersonal researcher page: http:/ / works.bepress.com/ johan_edelheim/
Facility The building itself? Entity - a legal term A place where services / goods are created /
sold? Facilities
what’s available for use within the building? Customers / public / staff
“the premises and services required to accommodate and facilitate the business activity” (Langston & Lauge-Kristensen 2002 p. 3)
Facility Management aligning infrastructure to strategic intentions
of the organisation PMS - the property management system??
ERP - enterprise resource planning merging HR with facilities using
interconnecting databases and management practices
increasing productivity through a better environment
Spatial, organisational, financial, technological a holistic view of the workplace & workspace
More than “the maintenance man” A new concept for hotel / hospitality
operations previously done by several management staff -
at an operational level engineering / rooms division tended to be reactive rather than proactive
So what does the modern FM need to be able to do??
The FM needs to be able to: see the Big picture understand both facilities and customers undertake financial analysis measure facility performance objectively evaluate best options for
facility customers be flexible and able to make radical
changes be innovative
The FM really needs as many of the following competencies as possible: Strategic management Space management Information management Risk management** HR management Financial management Operations / maintenance
management Real estate management Project management Asset management Quality assurance / management Conflict management
1. Feasibility study / Needs analysis2. (re)Design3. (re)Construction4. Deliverables5. Management of Operations6. Maintenance7. Obsolescence / refurbishment8. Sale
“Perhaps the most basic difficulty for the neophyte hotel designer is learning that hotel operations must earn a profit out of its building. In a hotel, you are both leasing to the public every night and catering to their every need. Therefore, rather than a monument of mere rental space, a hotel must provide a total living environment, with all the needed multicomplex functions and activities” (p. 57)
Design? Design = Form + Function From vision to reality Drawings, planning, operations Developing the building and facilities to
meet changing customer needs / trends The design process
Concept Design brief Costing Detailed design Tenders Implementation
Why bother with design?? Marketing reasons Ambience Operations Maintenance Capital costs Whole-of-building design
Environmentally sustainable buildings / design
Some elements of design Single use facility
the hotel / office / serviced apartments Flexibility of use
Change to accommodation / seating / capacity Incorporate new trends (Internet / wireless technologies)
Sensory design issues Lighting / Sound / Colours / Soft furnishing
Interior Best practice for front & back of house Guests / public / staff
Exterior Best presentation of the hotel as a building Landscaping / signage / lighting / entrance
Minimal maintenance: extended lifespan of products Passive building (natural heat / cool / air flow)
Factors affecting design Corporate objectives / policy Concept - ideas / market orientation Location Function - capacity / space utilisation Aesthetics - style / character / integration Budget / costs Organisation - strategies / life cycle Logistics - critical dates / contractors Type of building - heritage listed?
Technology in materials Use of pre-fabricated elements in building Less risk (fire / water / redundancy)
CAFM / CIFM / CAD Computer-aided FM Computer-integrated FM Computer-aided design Integrating the workspace with building design Impact on both staff and guests
CMMS Computerised maintenance management systems Linking the building with the organisation’s
systems