BA Global Survey Report2012

7/31/2019 BA Global Survey Report2012

1/17

www.esi-emea.com

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7100

An ESI International Study

Why Good Isnt Good Enough:Te Global State ofBusiness Analysis

Survey conducted in December 2011


2/17

ExEcutivE Summary

Organisations around the globe are using

business analysis (BA) to defne requirements

and determine courses o action and solutionsto help them achieve their goals. BA activities

are critical to project and organisational

success, but success requires standards o

practice and adherence to the BA discipline.

How good are organisations at practicing BA?

Are they realising its ull potential?

In September 2011, ESI International

conducted a survey o proessionals

with varying titles within organisations

worldwide to ask about their experiences and

perceptions o BA.

This global study seeks to determine the

actual business impact that BA has on

organisations, and examines its current

state by inquiring into BA practices, trends,

challenges and applications o the BA

discipline.

The more than 1,600 respondents, who

represent a broad spectrum o industries,

including the public sector, answeredquestions about their organisations, including

the ollowing:

How do they rate the profciency o their

overall BA unction?

How do they rate the profciency o their

individual BA activities?

What are the key success actors or their

projects?

We ound that profciency in BA can vary

among activities and among organisations,

but respondents are essentially satisfed

with their BA practices and outcomes.

While people believe their organisations BA

practices are good, analysis shows there is

room or improvement, indicating that good

isnt necessarily good enough.

Gaps exist in certain BA areas, such as:

Profciency in BA activities

The practice o BA at the enterprise level

Levels o experience

Achieving certifcation in BA

2

ESI Iteratia, I. 2011. This reprt is the prighte prpert ESI Iteratia, I. A rights resere.


3/17

3

SurvEy rESuLtS

The survey revealed some key findings: Respets iew BA as ria t sess prets a i at, the era ratig BA tis is high reate t pret

sess rates.

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

CHART 1. PRojEcT SuccESS And BA PRoIcIEncy ARE PoSITIvEly coRRElATEd

BA oera Ratig Pr

BA oera Ratig air

BA oera Ratig G

BA oera Ratig ver G

BA oera Ratig Exeet

% Projects Successful

lessth

a25%

25%

-50%

51%

-74%

75%

-99%

100%

ctraitig extera igs pret rests, mre tha 90 peret respets sier mre tha ha their prets t

hae bee sess er the ast three ears. Sixt-eight peret respets sier 75 peret r mre their prets

t hae bee sess.

Mie maagemet is mre ritia the BA ti tha seir maagemet, et bsiess aasts themsees as see

rm r impremet.

PercentofRespondents


4/17

4

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

CHART 2. RATInG o BA PRoIcIEncy By oRGAnISATIonAl TITlE

Pr

air

G

ver G

Exeet

c-lee

Exetie

Maager

/

vieP

resiet

Seir

Maager

PrjetM

aager

Bsiess

Aast

Organisational Titles

Respets at a ees the rgaisati rate the mst imprtat sess atrs their prets as:

cstmer satisati: 81 peret

Time mpeti: 62 peret

Bget eier: 52 peret

Prt qait: 46 peret

Sre rests iiate that BA is t iewe as beig impat t bsiess rests. o 22 peret respets sai prt

impat is a imprtat sess atr r BA. jst 15 peret sai aqisiti a reteti stmers are imprtat sess

riteria r BA, whie 4 peret sai maret share.

jst er 20 peret tta respets sai that the are respsibe r eterprise aasis, a 7 peret sai that

the spet mst their time eterprise aasis. Amg BAs, 26.3 peret are respsibe r eterprise aasis a

6.5 peret sai that the spet mst their time eterprise aasis.

near ha BA pratitiers hae e ears r ess BA experiee; them, 15 peret hae ess tha tw ears

experiee. Twet-e peret hae six t ie ears experiee a 30 peret hae 10 ears r mre. Thirt-see peret rgaisatis hae irease their mber BA psitis i the ast tw ears, a 27 peret expet

t irease them er the ext tw ears.

The e haeges ae i BA are mmiati 47 peret a rss-tia abrati 46 peret.

BA ertiati is t wiesprea i rgaisatis. o 2.5 peret tta respets sai the hae their cBAP

ertiati, a 6.4 peret BA respets hae their cBAP ertiati. less tha 2 peret tta respets a

1 peret BA respets sai the hae a ScRuM Master ertiati.


cBAP is a registere ertiati mar we b Iteratia Istitte Bsiess Aasis. This ertiati mar is se with the express permissi

Iteratia Istitte Bsiess Aasis.


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5

concLuSionS

organisaTions are using business analysis To win The baTTle, buT They may noTwin The warThe sre shws respets mae the eti betwee BA prie a pret sess, bt that a iset sti exists

i regisig the impat BA a sess prets bsiess ae a rests. This ie be the rest iiias

graar s prets witht seeig the Big Pitre. I aiti, BAs t awas ersta their impat the

rgaisati rm a aia r bsiess perspetie sie the te t tas-riete wr with staehers wh ma as

a a era perspetie.

Bth bsiess aasts a pret maagers ee t beme mre ie at the eterprise ee. nt srprisig, eterprise

aasis ras west i prie amg bsiess aasis atiities. Witht a eterprise aasis perspetie, BAs a the

eti betwee what the are ig a wh the are ig it. S whie the ma be wiig the pret batte, the t

hae the eterprise-wie perspetie t wi the war.

mosT believe good is good enoughThe marit respets beiee that their BA mpeteies are g t exeet, a that 75 peret r mre their prets

er the ast three ears were sess. Hweer, sie rea-wr eiee iiates therwise, rgaisatis ma be i ee a

reait he.

ba in demand despiTe inexperience and immaTuriTy of The professionThe sre shws a reatie arge ppati ess experiee pratitiers BA, with ear ha reprtig e ears r ess

experiee. The sti matrig atre BA has mers impiatis r rgaisatis sie it impats perrmae, iig

the ptetia r bsiess aasts t wr rm a eterprise perspetie, hae haeges withi their isipie a theirrgaisatis, a ahiee a ee prie a sess eqate with mre sease pressias.

despite this, rgaisatis regise the ritia imprtae reqiremets maagemet a BA, with sre rests shwig a

irease i the mber bsiess aast psitis i the ast tw ears, a a irease mber bsiess aast psitis

prete er the ext tw ears.

cerTificaTion, Tools lacking To supporT The ba discipline in organisaTionsEstabishig BA as a rgaisatia isipie ma be ermie b a a the spprtig eemets the pressi. The

sre rests shw that BA ertiatis are he b a er sma peretage thse pratiig the isipie, ie its pret

maagemet terpart, the Pret Maagemet Pressia PMP ertiati. jst as srprisig ma be the smaperetage ScRuM Master ertiatis, gie the imprtae Agie as a expsie eepmet methg. I aiti,

BA ts are t as preaet as might be expete gie their ptetia ehaemet t the bsiess aasts tpt, with mre

tha e-thir respets reprtig se eiate ts at a.

summaryI a mpetitie a emia haegig eirmet, there is awas rm r impremeti BA, as we as i ther

areas. orgaisatis that aw themsees t sta sti wi be et behi. Raisig expetatis r a the prie BA i

rgaisatis is e t hepig rgaisatis reaise the ptetia the isipie a maximie BAs bsiess impat.

PMP is a registere mar the Pret Maagemet Istitte, I.


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6

SurvEy rESuLtS

projecT parTicipanTs missing The big picTureThe timate impat that prets hae ereasig sts a ireasig reees is iret reate t prtabiit; prtabiit

is the reas that rgaisatis prets at a. I r qestiig respets abt the state BA, we beiee the mst

sigiat ig is that pret partiipats are aiig t mae the eti betwee their tass a atiities a their impat

bsiess prtabiit.

orgaisatia prt impat rae th amg the tp riteria r sess prets whe sre respets were ase whih

were mst imprtat t bth them a the rgaisati.

1400

1200

1000

800

600

400

200

CHART 3. THE ToP cRITERIA you conSIdER kE y To THE SuccESS o PRojEcTS (RAnk THE ToP THREE)

cst

merSatis

ati

o-Time

cmpeti

o-B

getcm

peti

Qait

thePr

t

orgaisati

aPrt

Impat

Rete

tic

rretcie

ts/c

stme

rs(Ext

era/Iter

a)

nmb

erdee

ts

Aqisiti

n

ewciets/c

stme

rs(Ext

era/Iter

a)

nmb

erch

agesR

eqests

Impat

Marke

tSha

re

Beig

irstt

Mark

etoth

er

Whie the arger bsiess isse prtabiit be erstaab ere at the tas-riete ee, rgaisatissh be aware that sh iatteti be a rt ase reate a regise pret eieies. Gie these rests,

rgaisatis hae the respsibiit t estabish the traiig a mmiati eee t pit t these is at the pret

ee.

ba lack enTerprise perspecTiveThe pret atiities r whih mst sre respets sai the are respsibe are pret maagemet 69 peret,

reqiremets aasis 69 peret a reqiremets maagemet 68 peret. Amg the atiities r whih the east mber

respets were respsibe are prti maagemet a eterprise aasis bth ite b 20 peret.

1188

905

756680

315

123 100 93 90 65 53 27NumberofResponses

ProjectSuccess

Measures


7/17

70%

60%50%

40%

30%

20%

10%

CHART 4. SuRvEy RESPondEnTS ARE RESPonSIBlE oR THE olloWInG PRojEcT AcTIvITIES (SElEcT All THAT APPly)

PrtiMa

ageme

t

Eter

priseA

asis

Prgramm

eMaagem

et

Sst

emsAas

is

Reqirem

etsEii

tati

Prje

tEa

ati

St

iAsses

smeta

vai

ati

Reqirem

etsM

it

rig

Reqireme

tsPai

g

Reqire

metscmm

iati

Reqireme

tsMaagem

et

Reqirem

etsA

as

is

lig at the time spet pret atiities, 44 peret sre respets sai that pret maagemet taes p the greatest

amt their time, we b reqiremets aasis 39 peret a reqiremets maagemet 37 peret.

7

80%

PrjetM

aagem

et

20% 20%

32%

40%

47% 49%52%

59%

63% 63%68%

69% 69%

700

600

500

400

300

200

100

CHART 5. WHIcH AcTIvITI ES TAkE uP THE GREATEST AMounT o youR TIME? (SElEcT THE ToP 3)

PrtiM

aageme

t

Eter

priseAa

sis

PrtiM

aageme

t

Sstem

sAasis

Reqire

mets

Eiitat

i

PrjetEaat

i

St

iAsses

smeta

vaiat

i

Reqire

mets

Mitr

ig

Reqire

mets

Paig

Reqire

mets

cmm

iati

Reqire

mets

Maageme

t

Reqire

mets

Aasis

800

PrjetM

aageme

t

722640

610

383348 339

327 323 307274

150120

353

Gie the s pret maagemet, it is ie that t egh BA mse is beig exe, a rgaisatis are reig

pret maagemet t steer the right rse.

PercentofRespndents

ProjectActivities

NumberofResponses

ProjectActivities


8/17

8

Sie PM ses what is rget whie BA ses what is imprtat, the rests iiate that a mre baae prti

pret atiities betwee the tw isipies wi preet the rget taig preeee er the imprtat.

reporTed ba proficienc y, projecT success in quesTionSre respets reprte high rates prie era BA a iiia BA atiities, athgh ater i this reprt, we wi

see that a a experiee a pressia ertiati a these ratigs it qesti.

Thirt-e peret rate the era prie their BA ti as er g r exeet, whie 39 peret rate it g.

5.5% Exeet

30% ver G

39.3% G

20.5% air

4.7% Pr

Respets as rate their rgaisatis prie as g t exeet i:

Bsiess aasis, paig a mitrig 70 peret

Eiitati 62 peret

Reqiremets maagemet a mmiati 68 peret

Eterprise aasis 52 peret

Reqiremets aasis 73 peret

Sti assessmet a aiati 69 peret

CHART 6. RATE THE ovERAll PRoIcIEncy o THE BuSInESS AnAlySIS uncTIon WITHIn youR oRGAnISATIon


9/17

9

1600

14001200

1000

800

600

400

200

CHART 7. RATE THE PRoIcIEncy o EAcH o THE olloWInG BuSInESS AnAlySIS AcTIvITIES In youR oRGAnISATIon

dt kwPr

air

G

ver G

Eii

tati

Bsiess

Aasis

Pai

g

aMi

trig

Eterprise

Aa

sis

Reqire

mets

Maagem

et

ac

mmi

ati

Exeet

As te i the exetie smmar, rgaisatis sh be aware traitis betwee reprte pret sess rates a BA

prie rates, mpare with the w reaities prets a aire rates.

Reqire

metsAas

is

St

iAssess

meta

vaiati

11.9% 100%

56.3% 75-99%

23.4% 51%-74%

2.3% less tha 25%

6.1% 25%-50%

I rret BA prieies are s high rate a a arge marit prets siere sess, the the haege remais r

rgaisatis t estabish a ahiee higher staars exeee.

CHART 8. WHAT PERcEnTAGE o THE PRojEcTS THAT you HAvE BEEn In volvEd In ovER THE lAST 3 yEARS do you conSIdER To HAvE BEEn SuccESSul

NumberofResponses

Business Analysis

Functions


10/17

10

business analysT cerTificaTions laggingPart the haege i ahieig higher staars exeee ma be e t the reatie sma mbers ertie bsiess

aasts. Sre rests shw that bsiess aast ertiatis are rret aggig behi PMP

ertiati amg thse

pratiig BA. Thirt-tw peret respets hae their PMP, athgh this is t srprisig gie it has bee aaiabe arger tha ther pret pressia ertiatis.o 7 peret respets sai the hae a bsiess aast ertiati. Hweer, 9 peret sai the are paig t ear a

bsiess aast ertiati withi the ext six mths a 18 peret are paig t i the ext tw ears.

Twet-e peret era respets a 24 peret bsiess aast respets sai the are t paig btaiig

a ertiati.

35%

30%

25%

20%

15%

10%

5%

CHART 9. WHIcH BEST dES cRIBES youR cERTIIcATIon STATuS (cHEck All THAT APPly)

Ihae

aPMP

erti

ati

Ipa

tearaBA

ertiati

withi

the

exttw

ears

Ipa

tearaBA

ertiati

withi

the

ext6m

th

s

Ihae

aPrie2

ertiati

Ihae

theIS

EBdip

maiBsiessAa

siss

Ihae

aScRuM

Mast

ererti

ati

othe

r

Iamtpa

ig

btaii

g

a

ertiati

Ihae

acBAP

ertiati

32.4%

25.2%

20.918.3

2.5% 1.9% 1.8% 0.6%

8.9

professional experience shows ba sTill maTuringRespses regarig the amt time spet atie perrmig BA atiities prie iiatis experiee ees as we as

isight it wh a reatie w mber cBAP ertiatis has bee eare. near ha respets 49 peret hae e ears r ess experiee, whie the cBAP reqires see r mre ears experiee. Twet-e peret hae six t ie

ears whie 30 peret hae 10 r mre ears experiee.

The ears BA experiee reprte b respets is as a iiati the immatrit the pressi.


Responses


11/17

11

15% less tha 2 ears

21% 6-9 ears

34% 2-5 ears

CHART 10. AMounT o TIME SPEnT AcTIvEly PERoRMInG THE BuSInESS AnAlySIS/REQuIREMEnTS MAnAGEMEnT AcTIvITIES oR WHIcH you

ARE RESPonSIBlE

30% 10 ears r mre

organisaTional challenges facing business analysTsSre rests shwig the haeges bsiess aasts ae i the rgaisati er ew srprises. cmmiati a rss-

tia abrati ea amg tp haeges with 47 peret a 46 peret respets, respetie, itig them. These

ifties ersre the imprtae traiig a pressia eepmet t ree impeimets t better perrmae a

impre pret a rgaisatia rests.

35%

30%

25%

20%

15%

10%

5%

cmm

iati

with

Exetie

s,Prjet

Maagers

aB

siessuitH

eas

ne

theAb

e

certi

ati

uerstai

gc

areerPathP

rgressi

Stakeh

erMa

ageme

t

I

emetw

ithQaitAss

rae

Praties

(testi

g)

Traii

g/Pr

essiad

eep

met

Prh

aseaA

pti

Reqire

mets

Maageme

tT

s

cmm

iati

swithIT

Exetie

Spprt

I

emetatth

eIitiaP

rjet

Stages

crss-

tiac

abrati

40%

Baa

eT

ehiaa

StSki

s

47.3% 46.1%

34.1% 33.7% 33.1%29.2%

27.4%

24.3% 24%

20%

15.2%

4.1%

33.4%

CHART 11. WHIcH o THE olloWInG PoSE cHAllEnGES In youR oRGAnISATIon AS THEy RElATE To BuSInESS AnAlySIS/REQuIREMEnTS

MAnAGEMEnT? (SElE cT All THAT APPly)

45%50%


BusineFunctio


12/17

12

fewer projecTs of longer lengThThe marit respets sai that the wr a ewer mber prets ger egth; 33 peret sai the hae wre

e pret astig 18 mths r mre i the ast three ears. Whe sierig ears experiee respets reprte, it a

be ierre that there is a reatie iexperiee ppati pepe wrig missi-ritia, g-term prets.

2000

1500

1000

500

CHART 12. nuMBER o PRojEc TS you HAvE BEEn InvolvEd WITH In THE lAST 3 yEARS THAT lASTEd

18 Mths r mre

oe ear t 18 mths

6 mths t e ear

3-6 mths

less tha 3 mths

2Prjet

4Prjet

5Prjet

2500

3Prjet

1Prjet

Tools of The Trade

As metie preis, bsiess aasts hae a srprisig a eiate ts at their ispsa. itee peret sai the t se a ts, 14 peret are sig basi Mirst ofe stware a 5 peret are sig, i-hse eepe stis. Whie

this is a ie a reeti the a matrit BA i the maretpae, it is reseeabe that i e ears, these rests wi be

sigiat ieret.

PercentofResponses

Numberof Projects


13/17

13

35%

30%

25%

20%

15%

10%

5%

other

40%34.6%

46.1%

14.6%13.6%

5.1% 4.9%4.6% 4.4% 2.7% 2.3% 1.6% 1.3%

5.4%

CHART 13. WHIcH ToolS do you uSE REGulARly In BuSInESS AnAlySIS AcTIvITIE S? (SElEcT All THAT APPly)

IBMRatias

twa

resite

Ratia

Reqisit

ePr n

e

Mir

stof

e

case

cmpet

e

neth

eAb

e

Hmegrw

/I-H

se

deep

eTs

Braca

iberRM

BepritR

eqireme

tscete

r

iRiseSite

Prt

RaS

twa

re

Rae

w

IteGREAT

edeTeh

gie

s

a growing populaTion of business analysTsdespite the haeges a immatrit the pressi, the BA mmit has grw a rgaisatis are tiig t iest

i their BA mpete. 37 peret respets sai their rgaisatis ha irease the mber bsiess aasts i the

ast tw ears, a 27 peret respets sai their rgaisatis pa t irease their mber bsiess aasts i the

ext tw ears. Whie the sre rests i t iiate whether these psitis w be e i hse r tsre, these

rbst empmet igs are a testamet t the imprtae the BA ti amist emi ertait a igerigempmet.

21% less tha 10

3% 40-49

CHART 14. HoW MAny BuSInE SS AnAlySTS ARE EMPloyEd By THE dIvISIon oR oR GAnISATIon you WoRk oR?

24.5% 50 r mre

5.7% 30-39

8.7% 20-29

14.1% 10-19

PercentofResponde

nts

BusinessAnalysis To


14/17

14

36.8% Irease

26.5% Stae the same

CHART 15. coMPAREd To TWo yEARS AGo HAS THE nuMBER o BuSInESS AnA lySTS In youR oRGAnISATIon?

24.5% dt w

17% derease

social media Taking a key role in informaTion exchange for baI a sig the times, sia meia has tae a itegra re i traiig a areer eepmet i bsiess aasis, as it is has

i mst ther pressis. Pepe are sig sme sia meia haes, iig lieI 35 peret a yTbe 13 peret,

mre tha traitia BA mmities pratie.

CHART 16. WHIcH o THE olloWInG HAvE you uSEd oR TRAInInG oR cAREER dEvEloPMEnT? (SElEcT All THAT APPly)

35%

30%

25%

20%

15%

10%

5%

40% 38.9%34.9%

20.4%17.2%

12.5%8.6% 8.3%

7.7%5.7%

4.2% 2.1%

13.1%

ne

theAb

e

likeI

IIBA

cmm

it

Prati

e

yTbe

MerAas

t

BAcete

rE

xee

e

aeb

k

BAMet

r

Twitter

Bsiess

Aa

stTimes

RQnG


CareerDevelopment

Tools


15/17

I September 2011, ESI Iteratia set a emai sre 24 se-ee qestis t rgaisatia pressias rm the

exetie t pret ee wh are respsibe r pret atiities i pbi a priate rgaisatis i the Amerias, EMEA a

Asia/Pai regis.

A tta 1,632 respets partiipate i the sre, bt t a respets aswere eer sre qesti. The sre was

ams ess respets wate t reeie the rests, i whih ase the ha t prie aitia irmati.

SurvEy DEmographicS

15

CHART 17. RESPondEnTS By oRGAnISATIonAl TITlE

1.6% c-lee

7.6% Seir Maager

3% Exetie Maager/vie Presiet

4.4% Bsiess uit Maager

6.1% cstat

17.9% other

11.3% Prgramme Maager

25% Pret Maager0.9% Hea PMo

22.3% Bsiess Aast

SurvEy mEthoDoLogy


16/17

16

CHART 18. RESPondEnTS By InduSTRy

CHART 19. oRGAnISATIon SIzE By nuMBER o EMPloyEES

12% Irmati Tehg

21% Germet

19% iaia Series

23% other

7% Pharmaetiaa Heathare

5% Eerg/utiities

5% Maatrig4% Teemmiatis

4% Aerspae/deese

10.8%0-100

15.7% 101-500

13.7% 501-1,500

13.9%50,001- r mre

22.9% 1,501-6,000

7.1% 6,001-10,000

9.2% 10,001-25,000

6.6% 25,001-50,000


17/17

The esi soluTionESI Iteratia, the eaig prier pret maagemet, prgramme maagemet, bsiess

aasis, bsiess sis a trat earig prgrammes, has hepe sme the wrs mst

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The Gerge Washigt uiersit i Washigt, dc, ESI has hepe mre tha e mii pressias

a 1,000 iets wrwie ahiee iiia a rgaisatia beties.

17

ctat ESI at [email protected] r+44 (0)20 7017 7100

Documents

BA Global Survey Report2012