B3@Home - B3 Living · 2019. 12. 12. · B3 SUMMER NL 2016.qxp_Layout 1 27/06/2016 11:51 Page 6. How we spent major works money last year: 6 Better Homes Kitchens, bathrooms and much

The Housing Crisis See page 7

ASB and estates See page 8 and 9

Summer 2016

The newsletter for B3Living residents

Follow us ont

www.twitter.com/B3Living

B3@HomeSee page 4

B3 SUMMER NL 2016.qxp_Layout 1 27/06/2016 11:51 Page 2

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If you have any ideas forfuture articles, or wouldlike to contribute yourown story please get intouch using the detailsbelow…

Pippa GavaghanEditorScania House, Amwell Street,Hoddesdon EN11 8TSEmail: [email protected] call: 01992 453 778

Editor’swelcome

News

I’m B3Living’s new Chief Executive, JoeChambers. Until 2001 I was working atBroxbourne Council as a HousingManager before becoming ChiefExecutive of SOHO Housing Association.It's good to be back, but what a change! After ten years, your landlord is now a thriving housingassociation, building new homes with a buzzing and vibrantteam working hard to deliver great services to our tenants.

Some things, sadly, have not changed. The level ofhomelessness in Broxbourne is as bad – if not worse - as it was 15years ago. With 237 homeless Broxbourne families in temporaryaccommodation, there is also a huge shortage of homes foryoung people living in over-crowded conditions with theirparents.

Some working families can’t afford to buy or rent, while olderresidents are struggling to find the right homes to downsize tobecause they are in short supply. The housing market inBroxbourne is very expensive partly because there is a realhousing crisis here.

I believe that safe, dry, warm affordable housing is essential forall of us, whatever our income or family make up. It’s whatB3Living is here to do. We want to make a difference topeople’s lives by providing more homes. To achieve this, weneed to dramatically increase the number of new homes andmake sure the homes we do have are fit for purpose and usedin the best way.

I’m new to this role but we have a strong, experienced andable Board leading B3Living and a committed, smart, caringteam delivering our services and new homes. I look forward tomeeting you as I get re-familiarised with our homes inBroxbourne, Epping and Welwyn Hatfield, all areas where weare able to deliver new homes through great partnershipworking.

I wish you the best and will work hard with the team to maintainB3Living’s high standards and continue to provide new homes.

Free swimsVouchers enclosedwith this edition ofHome.Enjoy the summer holidaysby taking to the water atyour local leisure centre.Take the enclosed vouchersand head along to theLaura Trott Leisure Centre orJohn Warner Sports Centreany time from Saturday 23July - Sunday 4 September2016 and you swim for free!

Please note: John WarnerSports Centre will be closedfor maintenance fromMonday 22 August untilSunday 28 August. LauraTrott Leisure Centre will beopen throughout.

Hellofrom Joe

Home | Summer 2016


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News

Residents’ DayThis year’s annual Residents’ Day will be taking placeon Thursday 11 August at Paradise Wildlife Park.

This year we’ll be looking at what matters most to our residentsand how we plan to meet your priorities. You should havealready recieved your booking form, but if not you candownload one from the B3Living website. The deadline to

return your booking form is Friday 1 July 2016. For more detailscall Danielle on 01992 453 741.

For more informationand support, visit

www.time-to-change.org.uk

MentalhealthawarenessResidents told us tofocus on mentalhealth to raiseawareness andreduce stigma. We've been flying ourmental health awarenessflag above our ScaniaHouse offices inHoddesdon, to raiseawareness but did youknow…

1 in 4 people willexperience a mentalhealth problem in anygiven year

1 in 10 young peoplewill experience a mentalhealth problem

9 out of 10 people withmental health problemsexperience stigma anddiscrimination

Home | Summer 2016

Walking towardsequalityIn May a group of B3Living employees travelled toa very hot and sunny Brighton to take part in theStonewall Equality Walk and raised over £1,000.Are you an LGBT resident looking support? Why not join our LGBTAllies group? For more information or to get involved contactCatherine Bailey on 01992 453 779 or email:[email protected]


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Better Business

You will need a mortgage anddeposit for your share, and youwill pay an affordable rent onthe remaining share thatB3@Home continues to own.The minimum share you couldpurchase is 25% and themaximum is 75%. However theshares you can purchase willdepend on each individualdevelopment.In the future, you canpurchase additional shares ofyour property (at the marketvalue at the time) until youown 100% of the property.

We assess applications on anindividual basis and we willdiscuss with you the maximumshare you can afford.

EligibilityYou can be eligible for sharedownership if:

l Your household income isbetween £25,000 and£80,000

l You are a first-time buyer

l Properties will be allocatedaccording to the priority

Examples of top levelof priority groupsl Applicants who havepreviously owned a homecan be considered, butmust prove that they areunable to purchase aproperty on the openmarket.

l First Time Buyers who arecurrently living in the localauthority area, who areeligible to go on housing list,and who have lived in areafor more than 5 years

B3@Home - what isshared ownership?Shared ownership is an affordable housing scheme whereyou can part buy and part rent your home.

Home | Summer 2016

Have you visited ourB3@Home website?You can get a deeperunderstanding about whatshared ownership is andwhether its right for you, a fulllist of our available properties –complete with locations andcosts. You can also use ourbuilt in budget calculator tosee if buying a home will beaffordable for you and registeryour interest on a property. Ifyou would like to register yourinterest for our upcomingschemes or require furtherinformation then pleaseemail us [email protected]

or visit www.b3athome.co.uk

Do you anyone looking to buy but struggling to afford openmarket costs? Spread the word - call 01992 453 700 for moredetails or visit www.b3athome.co.uk


5

Better Business

Bridgewater Gardensawarded in RICS AwardsOur housing development BridgewaterGardens was awarded Highly Commendedin the Residential category at the East ofEngland RICS Awards.Completed in November last year, the development ismade up of rental and shared ownership propertiesmanaged by our homeownership team, B3@Home.

Have you registeredfor Help to Buy yet?If you want to purchase a home of your own, butcan’t afford to buy on the open market, Help to Buycould be your way onto the property ladder. TheGovernment has created the Help to Buy scheme tohelp you take your first steps into home ownership.It’s really easier to register for Help to Buy – contactthe Home Ownership team on 01992 453 700 or visitwww.helptobuyese.org.uk to complete anapplication form.

Newhomes inHertsmereOur developmentteam have justlaunched four newbuild properties inPotters Bar. This is thefirst time B3Living hasbranched out intoHertsmere and wehope there will bemany more soon!

Home | Summer 2016


How we spent major works money last year:

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Better Homes

Kitchens, bathrooms and much ofour electrical and adaptationswork is completed by our in houseSend and Mend team. Otherworks are put out to competitivetenders to ensure we receive thebest value.

Satisfaction Levels with worksWe have achieved high levels ofresident satisfaction this year with97% of residents satisfied with thequality of major works on theirhomes and 97% happy with ourproject management on thecompleted works. 71% of residentssaid that they would recommendour service to family and friends.

How do we decide where andhow we need to spend thebudget? We are focused on ensuring allour properties meet theGovernment’s Decent HomesStandard. This is the minimumstandard your home should meet.We carry out a 5 year rollingprogramme of ‘Stock Condition’surveys. Qualified surveyors visit byappointment and look at everyelement in the property, such asthe kitchen, bathroom and roof.Data from our ‘Stock Condition’surveys is uploaded onto ourproperty database and used toform our medium and long terminvestment plans for properties.

Works planned for this year...In 2016/17 we plan to invest asimilar amount of money intoimproving our homes. Whenproperty lists have been finalizedwe will provide more informationon our website and will contactresidents individually. If you haveany questions on the work we do,please contact the assetmanagement team on01992 453 700.

PROJECTS Spend incVAT

Number of homes thatbenefited

New kitchens £550,000 122

Replacement bathrooms £310,000 118

Electric upgrades and rewires to homes £55,000 40

Electrical rewire of communal areas inblocks

£115,000 35 blocks

Communal lighting and rewire at WormleyCourt

£75,000Wormley Court and GroveHouse

Leven Drive Estate, Waltham Cross £610,000New car parking,landscaping and play area

New fire doors to flat entrance andcommunal areas

£190,000 308 new doors

New boilers and central heating systems £685,000 205 homes

New windows and doors £530,000 215 homes

New passenger lift £90,000 Cedar Lodge

Upgrading communal areas with flooring,door entry systems and car park surfacing

£30,000 3 blocks

Independent Living Scheme Improvements £80,000 3 schemes

Disabled adaptation works £325,000 150 homes

New roofs £325,000 120 homes

Each year we invest in the region of £4million onmajor works programmes. That’s around 16% of theincome we receive from your rent and other sources.Around £1million each year is spent on health and safetyinspections such as gas and fire safety, electrics, asbestos andwater hygiene, as well as service equipment such as communalTV, door entry systems, CCTV and lifts.The works have benefited over 1,700 homes - almost 50% of ourhomes. Our Send and Mend service invests another 12% incompleting repairs and getting empty homes ready for newcustomers.

£ £ £ £ £ £Better HomesInvestment works completed last year

Home | Summer 2016


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Better Homes

The HousingCrisis

For more information on the work we doand what we have planned for thefuture visit www.b3living.org.uk

Did you know that Broxbourne isin the middle of a housing Crisis?

B3Living is working with Broxbourne Borough Councilto eradicate homelessness within Broxbourne.Hertfordshire has a huge housing shortage and likemany parts of the country, people in work arestruggling to afford a home to rent or buy. Houseprices are at their highest, with people in Hertfordshireneeding to earn up to 7 times their salary to afford tobuy a home.

Broxbourne currently holds thehighest level of homelessness acrossthe whole of Hertfordshire with 237families living in temporaryaccommodation. There has also been an increase of people within theEast of England living for longer. The ageingpopulation means that new accessible homes areneeded for older residents to live more independentlyfor longer.

Some of the ways we intend todo this are:l We plan to build at least 150new homes from 1 April 2016to 31 March 2018

l We’re working to helpresidents get into work withour Employability service

l We have retirement living allacross the borough whichhelps to promoteindependent living for longer

Home | Summer 2016


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Better Communities

FlytippingFlytipping is illegal dumping ofrubbish and waste on a site thatis not licensed to accept it. Thewaste may include generalhousehold rubbish, largerhousehold items, e.g. mattressesand fridges, garden refuse orcommercial waste. It is anoffence that can lead to a fine orimprisonment.

Incidences of flytipping havebeen on the increase across theborough of Broxbourne andB3Living are working alongsideBroxbourne Borough Council andHertfordshire Constabulary tominimise the opportunities toflytip and maximise how manyoffenders we can catch andprosecute. It’s really importantthat we keep our estates andcommunities in good order andwant to know who is responsiblefor the illegal dumping of waste,especially if they do it regularly.

If you do see someone flytippingplease report to the customerservices on 01992 453 700 andmake a note of the followinginformation:

l The day, date and time yousaw the tipping

l How many people wereflytipping and what theylooked like

l Any vehicles involved - theirmake, colour and registrationnumber

l Where were you when yousaw the flytipping

l What kind of view you had

l What waste had beenflytipped and how much

Sunshine and schoolholidaysSunny weather is finally upon usand concerns about ball gamesare starting to trickle in. Footballand other ball games inthemselves are not illegal orclassed as anti-social behaviourand young people may not beaware that they are causing anuisance. Please consider thefollowing when making acomplaint:

l Young people do have a rightto play, especially in their ownneighbourhood

l It is reasonable to expect acertain level of noise fromchildren playing in residentialareas after school, atweekends and in the evening

l “No ball games” signs onpublic space are a request nota byelaw – they cannot beenforced. B3Living choosesnot to put them up on ourestates

l It is not illegal to play footballon a grassed verge or openspace

l Open spaces are for the useof everyone, includingchildren and young people

l Young people hangingaround talking and laughing isnot necessarily anti-social

Furniture, bikes, prams and whitegoods should never be left incommunal areas. It is alsoimportant that there are noobstructions that may preventsafe exit in the event of a fire andtherefore we may ask that allitems are removed, especially innarrower corridors or landings.

ASB and Estates

Helpful tipA good remedy to anynuisance is to speak to yourneighbours to find anagreeable time and locationfor children to play.

We do recognise that ballgames can be a nuisancebut we won’t seek to takeaction unless children aredeliberately and persistentlykicking a football at aproperty, vehicles or personsor repeatedly accessingproperty to retrieve their balls.

Home | Summer 2016


9

Better Communities

ParkingWe understand thatparking can sometimes bedifficult and this can bemade worse by residentsparking irresponsibly,especially where it restrictsaccess to garages,allocated parking spacesand pavements.

B3Living is unable toremove or clamp vehiclesthat have parkedinconsiderately but we cancontact the owners ofvehicles persistentlycausing an obstruction, ifyou know who they are.

Communal SpacesPlease remember to keepcommunal landings andwalkways clear of personalbelongings as they are afire and trip hazard. Yourestate rangers will ask youto remove items thatshould not be stored

outside doors or understairs, please make surethese are removedimmediately.

We want communal areasto be practical spaces andwe encourage residents totake pride in their homeand communalsurroundings. Whilst weoften like to decoratecommunal areas withobjects such as doormatsand pot plants, we need toensure that safety is notcompromised, and solarger items, such asfurniture, bikes, prams andwhite goods should neverbe left in communal areas.It is also important thatthere are no obstructionsthat may prevent safe exitin the event of a fire andtherefore we may ask thatall items are removed,especially in narrowercorridors or landings.

One of the most widelyreported issues to B3Living isnoise. We previously asked residents tocomplete log sheets, however thesedon’t actually provide any realevidence as to the volume orpersistency of the noise nuisancebeing experienced. We do havesound monitoring equipment, howeverthis is high demand and we have alarge waiting list.

We have subscribed to The Noise Appservice. It is free for residents to useand is a quick and easy way tocapture noise related issues and reportthem immediately to B3Living’s Anti-Social Behaviour team. Once we’vereceived your noise complaint we willlet you know what action we intend totake.

You can download the free‘thenoiseapp’ to any iPhone orAndroid phone or device or visitwww.thenoiseapp.com for furtherinformation.

Get theNoise App

Home | Summer 2016


10

Better Business

We’ve been making somechanges to the B3Living websiteAfter many months of work, ournew mobile accessible website hasgone live! The site has had anupdate on the homepage and thetenants pages have beenredesigned to ensure it isaccessible for residents usingmobile devices and tablets.

Some new features include:

l New modern feell Accessibility for mobile andtablet users

l Easy ability to share news andinformation pages

l Integrated Twitter feed on theHomepage

l Newly improved resident eventcalendar

Our new mobile accessible website

Why not log on to www.b3living.org.uk on desktop and mobilesand take a look at the changes we’ve made. Most importantlylet us know what you think by calling Charlotte on 01992 453 774or email: [email protected]

Free spring clean foryour gardenAre you struggling to get your gardenready for the summer months?Groundwork Green Aiders are offeringone-off gardening support to older,vulnerable and disabled residents inBroxbourne. The scheme is run byHertfordshire County Council and is freefor eligible residents.The Green Aiders can help you take backcontrol of your garden, making it moreaccessible and manageable for summer.For more information call Emma atGroundwork on 01707 255 177 or email:[email protected]

Home | Summer 2016


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Better Business

Our ‘all new’Employability Service

If you need to improve yourskills, prepare for work, gainemployment or need a certainqualification we may be able tohelp you with tailored one toone support.As well as helping you findrelevant job vacancies, we canalso help you on your journey tofind employment by:

l Updating your CV andguidance on completingapplication forms

l Providing computer trainingsessions

l Offering practise interviewsfor interview practise

l Offering up to £150 fundingfor courses

l Signposting to our partnersfor further advice andguidance

l Looking at financialimplications

Financial SupportWe understand that life is neverstraight forward, which is whywhen you are facing financialdifficulties we are here to help.Alongside employment we canoffer one to one support andinformation to maximise yourincome and reduce outgoings. Changes to benefitsThere are some big changeshappening, one of which is theintroduction of the benefit cap.The level of the cap is:

l £500 a week for couples(with or without childrenliving with them)

l £500 a week for singleparents whose children livewith them

l £350 a week for single adultswho don’t have children, orwhose children don’t livewith them

This may mean your benefits godown if the total amount isabove the cap level. If you are65 and over or in receipt of adisability benefit, you won’t beaffected by this. You’re also not affected by thebenefit cap if anyone in yourhousehold qualifies for WorkingTax Credit. You get this byworking over 30 hours per weekor over 16 hours per week ifsingle with one or morechildren.If you would like to find out howthis affects you, or to see howyou will be better off inemployment, please get intouch. For more information onhow we can help you get intowork or for help with the benefitcap call Sarah or Emily on 01992453 700.

We're happy to launch our Employment Service for residents. Afterconsulting with residents’ for many months, it was clear that findingsustainable work was a priority, as budgets are getting tighter andcosts continue to increase.

Home | Summer 2016


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News

HUBDATE

l Ask about your rent, report a repair andanti-social behaviour, pay your rent onlinefrom one of our computers

l Sign up for a Single Steps computer courseon Tuesdays or drop in for computer adviceon Thursdays

l Access business advice from WENTA whoprovide 1-2-1 support every Wednesdayafternoon

l Learn a new skill from first aid to cakedecorating with courses run by CHEXS

l Get your kids support through Nacro’sHomework Club every Thursday

Meet our newCommunity HubFacilitator Helen Wright

Job title: Community Hub Facilitator, Holdbrook Hub

What did you do before? Customer Services at B3Living for the last 2 years

What changes to do you want to bring to The Hub?I want to expand on the great things that already happen here and to engagewith all our local residents. The Hub currently offers a variety of courses, but I wantto build on that and expand the services we currently offer.

What changes have you made so far? So far I have recruited eight volunteers; this will allow The Hub to be open to thepublic for longer. One volunteer is producing recipe cards for food bank parcelsto give residents ideas on what meals to cook. Also the Citizens Advice Bureau and Money Mentors are at The Hub everyThursday with help from the Employability team at B3Living.

At the Hub you can...

We are looking to recruit new volunteers.If you’re interested just pop in and seeHelen. More volunteers mean moreclasses and groups.See Helen at the Hub or call on 01992 710616 or email [email protected] us on Facebook or visitwww.twitter.co.uk/Holdbrookhub

On the look-out!

Home | Summer 2016


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News

Our Resident Mystery Shoppers continue to do a great job inassessing us every three months and we look forward tomaintaining the areas where we are strong and trying toimprove where we can.

If you would like to help us keep customer services at their best,call Danielle on 01992 453 741.

Group Round 21 Round 22 Round 23 Round 24

Speed & greet(Answering inside

6 rings and greetingwith name)

91.5% 95.4% 100% 92.9%

Employee manner(Polite and courteous,undivided attention)

98.6% 97.3% 97.6% 95.5%

Voicemail(Clear recorded

greeting andinstructions on leaving

a message)

71.4% 100% 78.9% 89.6%

Staff answer(Giving the correctanswer to a typicalscenario question)

67.5% 82.9% 90.2% 80.6%

B3ShoppingOur mystery shoppers have been busy on theend of the phone testing how well we deal withtheir questions and calls. Our mystery shoppersmake sure residents receive the best possiblecustomer service. They are trained to askeveryday housing questions. The latest roundtook place in March.Our response across all areas continues to be ‘very good’, whileour employee manner was excellent.

This round, we deliberately put more calls through our voicemailsystem to assess the consistency of our response in that areaand at nearly 90% we are really pleased that we scored so well.

This is how they rated us:

Getting olderbrings newchallenges We want to provide arange of services tailoredto your needs to help youcontinue to liveindependently. We have flexi-care schemes whichhelp you stay in your own flat. You’llhave the support of homecare andour staff who can offer flexibleservices to suit your changing needs. We also offer floating support to anyolder residents living in the widercommunity who want to stay in theirown homes.We also offer:

l Short term support l Long term supportl Installation of a lifeline alarml Help accessing communityservices

For more information onIndependent Living and floatingsupport call oremail:[email protected]: 01992 468 815 Waltham Cross: 01992 715 146 Cheshunt: 01992 620 135 Email: [email protected]

Independent LivingApprentice, Kelly-Ann Stobbshas just completed herapprenticeship after 2 years ofon the job training at The Friaryin Waltham Cross.Kelly-Ann has been enteredinto this year’s NationalApprenticeship Awards in thecategory of Apprentice of theYear. Fingers crossed Kelly!

Home | Summer 2016


Calendar

Wednesday6 July

- 3pm -Resident Inspectors

Scania HouseHelp us improve your local

area.

4Reward Stamps

Friday1 July

Residents’ Daybooking deadlineReturn your residents’ daybooking form by 1/07/16 tomake sure you don’t miss

out! For more infomation callDanielle on 01992 453 741.

Tuesday13 September

- 4pm -Jeff Brazier talks about thepower of positive thinking.

Scania HouseJeff Brazier recently trained as a life coachand speaking to staff and residents aboutmanaging and overcoming stress and

dealing with difficulties. [email protected] or 01992 453 779 to

book your place.

Thursday8 September

- 6.30pm -Residents PanelScania House

Look at how B3Livingperforms and help us set

business priorities.

4Reward Stamps

Thuesday25 August

- 2.30pm -Diversity ForumScania House

Hear about looking after thehealth of your eyes.

4Reward Stamps

Extraactivities forover 55’s: Why not trysomething newin your area?

14

Tuesday 5 July / Tuesday 6 September

- 7pm -Holdbrook Residents' Association

The Hub, 275 Holdbrook Court

If you live in Holdbrook, why not get involved in your community?

Come along and discuss local issues.

First Tuesday of every month.

HoddesdonWormley Court, Macers Lane, Wormley, EN10 6EF01992 468 815Bingo: Monday 10.30am

Mixed activities: Tuesday 10.30am

Healthy eating and games: Wednesday 10.30am

Coffee morning: Thursday 10.30am

Bingo: Friday 10.30am

Gentleman’s Club: The second and last Tuesday of every month 12noon –2pm. £6 with lunch and transport

Golden Girls: The first Tuesday of every month 12noon-12pm. £5 with lunchand transport

Tuck in Tuesday: The last Tuesday of every month. £3.50 with all day breakfast

Jackpot Friday: The last Friday of every month 12noon-1pm. £3.50 with lunch

Where events are at Scania House, let us know if you’re comingand we can make sure there are enough chairs andrefreshments - phone 01992 453 741. To make it easier for you tocome, we’ll pay for transport and/or carers if you have a receipt.

Home | Summer 2016


Tuesday27 September

- 2.30pm -Complaints overview

groupScania House

An opportunity to look at the themes inrecent complaints and find out whatB3Living has learnt from complaints.

2Reward Stamps

Monday11 July

- 6.30pm -Youth PanelScania House

Aged between 14 and 25?Tell us what you want in your

community.

4Reward Stamps

Monday25 July

- 7pm -Board meetingScania House

All residents are welcome toattend.

Monday18 July

- 5.30pm -Repairs PanelScania House

Discuss the work of theRepairs Team with Phil

and Anna

4Reward Stamps

Thursday11 August

- 9.30am -Residents’ Day

Paradise Wildlife ParkTake a closer look at

B3Living’s services and toenjoy a fun filled day at the

zoo!

Tuesday20 September

- 5pm -Youth PanelScania House

Aged between 14 and 25?Tell us what you want in your

community.

4Reward Stamps

Monday19 September

- 7pm -Board meetingScania House

All residents are welcome toattend.

Thursday22 September

- 11am -Mystery shoppingScania House

Test our customer services onthe telephone; online and at

reception.

4Reward Stamps

15

To see the most up-to-date calendar go to: www.b3living.org.uk/events

or follow us on twitter: www.twitter.com/B3Living

Find out more about how you will be rewarded for getting involved at:www.b3living.org.uk/rewards

Waltham CrossThe Friary, Eleanor Way, Waltham Cross, EN8 7RY01992 715 146Chair based exercise: Monday 9.45am

Coffee Morning: Thursday 10am

Tai Chi: Friday 11.30am

Bingo: Friday 7pm

Church service held once a month please call for moredetails.

CheshuntEmmanuel Lodge, College Road, Cheshunt,EN8 9NQ01992 620 135Knit and Natter: Monday 12noon

Bingo: Tuesday 6.30pm

Coffee morning: Thursday 10am

Prize bingo: Friday 3pm

Home | Summer 2016


To speak to someone face to face

Contact us

For all enquiries

www.b3living.org.uk email: [email protected]

Telephone 01992 453 7008.30-5.30pm Monday to Thursday8.30-5pm Friday

Out of hours emergency 0800 111 4484

Smell gas? Don’t take a chance.

Phone 0800 111 999 immediately.

Scania House, 17 Amwell Street, Hoddesdon EN11 8TS

home is published andprinted by: B3Living

Follow us ont

www.twitter.com/B3Living

Freephone numbers

Repairs General enquiries0800 107 0712 0800 107 0713

*Calls are free to these numbers

Scania House, 17 Amwell Street, Hoddesdon EN11 8TS 8.30-5.30pm Monday to Thursday / 8.30-5pm Friday

Drop in or make an appointment. You can come tous or we can come to you.

Making payments

By phone call 01992 454 475 or freephone0800 0483 632* anytime. Online:www.b3living.org.uk/pay-online

You will need your tenant reference number,address, and a valid debit or credit card.

To use Text Relay dial 18001 followed by the phone number, for exampleto call our main number dial 18001 01992 453 700.


Documents

B3@Home - B3 Living · 2019. 12. 12. · B3 SUMMER NL 2016.qxp_Layout 1 27/06/2016 11:51 Page 6. How we spent major works money last year: 6 Better Homes Kitchens, bathrooms and much