B2B Recovery Services in India

8/13/2019 B2B Recovery Services in India

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ROFILE

INDIA’s FIRST & ONLY ONLINE

ATTORNEY BASED INTERNATIONAL DEBT RECOVERY SPECIALIST

... Converting Loss into

1

INDIA DEBT RECOVERY

( A Division of AEREN IT SOLUTIONS PVT LTD.)SCO. 35, Sector !, C"#n$i%#r", In$i# &!''&

E#i* + Infoin$i#$e-trecover.coURL + ///.in$i#$e-trecover.co

INDIA0s 1IRST 2 ONL ONLINE ATTORNE 4ASEDINTERNATIONAL DISPUTE ANA6EENT 2 DE4T RECOVER

SPECIALIST

... Converting Loss into Profit.



Contents

About us !"

Vision# $ission & V%ue Pro'osition (

Our A''ro%)* +

Org%ni,%tion Stru)ture -

$%n%geent %n/ Te% 0!12

Pro/u)t & Servi)es 13

Debt Re)over4 $et*o/s 1!1+

Debt Re)over4 'ro)ess Fo5 C*%rt 1-

Eng%geent $o/e 10!26

Our Te)*noog4 21

Our Business 7ro5t* C*%rt 22

Our Re)over4 Su))ess R%te C*%rt 23

Our 7eogr%'*i) Presen)e 2!2-

8u%it4 Pr%)ti)es 20!36

D%t% Se)urit4# Con9i/enti%it4 %n/ Priv%)4 31

Our F%)iit4 %n/ In9r%stru)ture 32!33

Our :e%/ 8u%rter )u Deiver4 Centre 3

Our A/v%nt%ge 3"

Cre/enti%s 3(

$ebers*i' 3+

C%se Stu/ies 3-!6

List o9 ;e4 Cients 1!3

Vie5 o9 our ne5 9%)iit4

2



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“We are India’s first and only online Attorney Based International

Dispute Resolution Management & Debt Recovery Specialists tat

offers total Integrated Solutions rigt from !egotiation to

"itigation# as $ne Stop Sop# aving %an India and International

presence

3



About us

IDR is % /e/i)%te/ %r %n/ “Strategic Business Unit” o9 our ;no5e/ge Pro)essoutsour)ing servi)es# 9oun/e/ b4 % te% o9 e='erien)e/ CA %n/ Attorne4s. >e %re In/i%’s

9irst %n/ on4 Attorne4 b%se/ On ine “Dispute Resolution Manageent ! Debt Reco"er#

Agenc# “t$at 'rovi/es % tot% integr%te/ Soutions# %s “One Stop S$op” in In/i% %n/

Intern%tion%4 sin)e 266(.

IDR *%ve our 'resen)e in %ost % t*e %?or )ities in In/i% 5it* over (6 str%tegi) o99i)es

%n/ % te% o9 ore t*%n 1 *ig*4 %))o'is*e/ %5 %ttorne4s# retire/ ?u/ges# %))ount%nts

%n/ %n%geent )onsut%nts# t*%t 'rovi/e % @ui)# 9o)use/ %n/ 5or%be soution to our

)ient 5it* *ig* r%te o9 su))ess# 5*ist %int%ining strong %n/ %i)%be re%tions*i' 5it*

t*eir /ebtors.

IDR ever%ges its tenets o9 8u%it4# e='erien)es %n/ su))ess9u re)over4 *istor4# o99ers

@u%ititive %n/ *ig* su))ess re)over4 r%te t*%t %//s gre%ter v%ue to t*e business o9 our )ient.

>e *%ve been serving gob% 2666 )o'%nies %))ross /iverse in/ustries t*%t in)u/e 'aoo#

(oogle# )e*lett+%ac,ard# Reliance Insurance# Monster-com# Asian %aints etc%# %n/ t%e

'ri/e in bui/ing stretegi) ong ter )o%bor%tive '%rtner re%tions*i' t*en ven/or.

IDR tru4 re)ogni,e t*%t 'ro9ession% )ourtes4 is % vit% ingre/ient. IDR beieve t*%t sust%ine/

)ont%)t 5it* % /ebtor is t*e on4 soution. Our st%99 is *ig*4 tr%ine/ %n/ 9u4 un/erst%n/s t*e

)o'e=ities o9 t*e /i99i)ut %re%. At IDR# 4ou )%n rest %ssure/ 4our 'ort9oios %re )onst%nt4

%n%ge/ b4 @u%i9ie/ te%s o9 'ro9ession%s t*%t %re 9o)use/ /eivering resuts. Our re)over4

s'e)i%ists *%ve %)@uire/ 4e%rs o9 e='erien)e in v%rious in/ustries 5*i)* %o5s us to /eiver

o'tiu resuts %t ever4 st%ge o9 t*e re)over4 )4)e. T*oug*# our ob?e)tive is to re%)* %

'ositive %i)%be out)oe# %t ties it is ne)ess%r4 to %n%ge t*e re)over4 t*roug* eg%

'ro)ess# IDR /o not /e%4 in initi%ting itig%tion *%ving reg%r/ to t*e best eg% o'tions

%v%i%be ie L%5!Suit# >in/ing!u' 'etitions# )riin% )o'%ints# 5it* t*e )ient’s 'rior

)on)urren)e %''rov%. On)e in itig%tion# IDR routine4 utii,es 're!?u/gents ree/ies to

g%in ever%ge

4



IDR is %n Attorne4 b%se/ Dis'ute Resoution $%n%geent & /ebt re)over4 'r%)ti)e grou'#

t*ere9ore IDR /o not /e'en/ u)* on t*e outsi/er’s %ttorne4 to *%n/e t*e itig%tion %s'e)t o9

t*e re)over4 )4)e. Our in!*ouse eg% )%'%biities %n/ e='ertise ensures en*%n)e/ eg%

e99i)ien)ies# )ost e99e)tiveness %n/ tie4 /eiver4 5it* gre%ter su))ess. IDR o99er

s'e)i%i,e/ eg% re)over4 'rogr%s to our )ients In ters o9 eg% )osts# tr%ns'%ren)4 is our

5%t)* 5or/. Costs %re on4 in)urre/ on t*e e='ress %ut*orit4 o9 our )ients %n/ re%isti)

%ssessents o9 )osts %re %5%4s 'rovi/e/. Be9ore our )ients re%)* t*e /e)ision to instru)t us

to issue 'ro)ee/ings# t*e4 5ou/ *%ve been brie9e/ on t*e /et%is o9 t*e )%se %n/ iei*oo/

o9 re)over4.

E%)* )ient )%se is *%n/e/ b4 % /e/i)%te/ 'ro9ession% te% )o'rise/ o9 e='erien)e/#

e='ert %n/ s'e)i%ise/ %ttorne4s# %))ount%nt# $BA# rig*t 9ro t*e beginning to t*e en/# b4

using )re%tive# 'r%)ti)% %n/ business oriente/ %''ro%)*es in *%n/ing )ients /ein@uent

%))ount 5it* *ig*est @u%it4 o9 'ro9ession% servi)es.

5



&ision' Mission ! &alue Proposition

IDR *e's )ients %=ii,e t*eir return on re)eiv%bes %t ever4 st%ge o9 t*e re)over4 )4)e.

&ISIO() *o “*rans+or Dispute Resolution Manageent ! Debt Reco"er# Ser"ices”%

MISSIO() To /eiver ong ter bene9its %n/ e%sur%be v%ue to our )ustoers b4

ever%ging our

• Best 'eo'e t%ent

•Do%in no5e/ge & e='ertise

• Tenets o9 @u%it4 %n/ innov%tion

• Se9 sust%ining 'ro)esses 9r%e5or

• Cutting e/ge te)*noog4

&ALUE) Our "alue proposition is to ensure %=ii,e re)overies %t o5 )ost 5it* *ig*

s'ee/ b4 /eivering te)*noog4 en%be/ Dispute Manageent ! reco"er# solutions%

Our ong ter ob?e)tive is to ensure our )ients# to /eiver %=iu v%ues t*roug*#

%=iu re)overies# %n/ )ost s%vings# en*%n)e/ 'ro/u)tivit4 5it* *ig*est st%n/%r/ o9

@u%it4 %n/ )ontinuous 'ro)ess i'roveent %n/ )utting e/ge te)*noog4. IDR /eiver v%ue

9or one4 t*roug* our 'roven 9e=ibe %n/ tr%ns'%rent /eiver4 %n/ eng%geent o/e. IDR

beieve in bui/ing ong ter re%tions*i' %n/ ong!%sting str%tegi) '%rtners*i'. IDR *%ve

su99i)ient e='erien)e %n/ e='ertise nee/e/ to *e' enter'rises in tr%ns9oring t*eir business.

IDR /eiver te)*noog4 en%be/ re)over4 soutions to our )ients.

IDR *%ve been investing e=tensive4 in g%ining e='ertise 9or %n%ging )o'e= re)overies

%n/ tr%ns%ting t*is no5e/ge into )re%ting % /eiver4 stru)ture t*%t %=ii,es )ustoer

v%ue 5*ie inii,ing o'er%tion% riss.

6



Our Approac$

• $%=ii,ing Dis'ute %n%geent &re)overies %n/ ensuring Cost re/u)tion# t*roug*

best /is'ute %n%geent & re)over4 'r%)ti)es# et*i)s best t%ent 'eo'e# en*%n)e/

'ro/u)tivit4# innov%tion# )utting e/ge te)*noog4 %n/ tie4 /eiver4.

• :ire best t%ents 9ro res'e)tive in/ustr4 %n/ its /eveo'ent t*roug* )ontinuous

e/u)%tion %n/ tr%ining 'rogr%.

• Consi/er%te %n/ Courteous %''ro%)*

• In)re%se/ %n/ sust%ine/ 9oo5!u' %n/ 'ressure

•

Atern%te Dis'ute Resoution

• Best re)over4 'r%)ti)es

• :ig*est st%n/%r/ o9 @u%it4 %n/ et*i)s.

• Fe=ibe %n/ tr%ns'%rent /eiver4 %n/ eng%geent o/e

• En*%n)ing se)urit4# 'riv%)4 %n/ )on9i/enti%it4

• Robust govern%n)e

• Ris itig%tion t*roug* robust ris %n%geent 9r%e5or

7



OR,A(I-A*IO( S*RUC*URE . IDR

8

India DebtRecover

Executiv

C.E.O

Portfolio

Account

Team Lead

DebtRecovery

#el! De"$

Manager

Executive

Manager%ale"&

oft'ar

Recovery Advi"oryCommittee

(egotiation

LitigationCommitte

Manager%)u"ine""

*.M. %Debt *.M. %ale" + M$t.&

,ice Pre"ident -

InternalAudit



MA(A,EME(* ! *EAM

Aeren *%s % te% o9 over /0 pro+essionals on ro %n/ 122 strategic partners t*%t in)u/es

CACPA# senior eve %ttorne4s# $BAs# Coer)e 7r%/u%te. T*e ebers o9 AEREN %re

*ig*4 sie/ %n/ )o'etent 'ro9ession%s 5it* 4e%rs o9 e='erien)e. T*e4 bring t*e *ig*est

eve o9 'ro9ession% e=)een)e# integrit4 %n/ soun/ et*i)% %n/ 9%ir 'r%)ti)es. T*e4 %re

tr%ine/ in t*e %test 'r%)ti)es & te)*noogies t*roug* our )ontinuing e/u)%tion% 'rogr%s in

%))or/%n)e 5it* t*e )o/es o9 'ro9ession% )on/u)t %n/ et*i)s.

MA(A,EME(* *EAM

Raan Aggar3al 4 CA5 6 Foun7er ! C$ie+ Mentor

$r. R%%n Agg%r5% is t*e )%'t%in o9 t*e s*i' %n/ is t*e 9oun/er o9 AEREN 7rou'! In/i%s

Bouti@ue ;POC# % gr%/u%te in Coer)e %n/ CA CPA %n/ t*ere9ore is % 9eo5 eber

o9 T*e Institute o9 C*%rtere/ A))ount%nts o9 In/i% sin)e 10--. :is %biit4 to un/erst%n/ t*e

business environent )ou'e/ 5it* *is soun/ 9in%n)i% %n/ %))ounting b%)groun/ *%s

en%be/ *is 9ir GAgg%r5% R%%n & Asso)i%tesG to s'e)i%i,e in Assur%n)e# A))ounting#

T%=# Tr%ns%)tions # A/visor4 #)ross bor/er %/visor4# Dis'ute $%n%geent# B%nru't)4#

insoven)4 %n/ )or'or%te restru)turing# Business itig%tion #i%biit4 %tters#. Sin)e %ssuing

e%/ers*i' o9 AEREN 7rou' in 266(# $r. Agg%r5% *%s )ontinuous4 e='ore/ %n/

/eveo'e/ innov%tive %n/ uni@ue 'rogr%s 9or t*e )o'%n4. $r. Agg%r5% is %n ent*usi%sti)#

/e)isiveH e=tr%!ier 5*o beieves t*%t e=)een)e *%s no 9inis* ine. :e *%s been 'rovi/ing

)o'%nies ie 7ooge# Y%*oo# :P # 8u%r# Fi/eit4 et). 5it* gui/%n)e on 'r%g%ti) ris

%n%geent str%tegies# )o'i%n)e 'oi)ies# )risis %n%geent %n/ itig%tion e='osure

%ssessent. :e 'rovi/es *oisti) gui/%n)e %roun/ str%tegi) business /e)isions# 9o)us

soutions %n/ o99ers /ee' in/ustr4 no5e/ge %n/ situ%tion% e='erien)e to %i/ in /eivering

e99e)tive# %ret!e%/ing %/vi)e %n/ /eiver ong!ter t%ngibe v%ue. :e *%s %n %''ro%)*

t*%t )obines /ee' eg% e='ertise %n/ insig*t %n/ innov%tion 9ro uti'e /is)i'ines 5it*

business %n/ in/ustr4 no5e/ge 5it* e=tensive business e='erien)es to /eiver gui/%n)e

b%se/ on uti'e 'oints o9 vie5 %n/ *e' )o'%n4 to e=)e gob%4.

9



T*ere%9ter# in /ue re)ognition o9 *is )ontribution in Business# Fin%n)i% %n/ Leg% 5or/# *e

*%s been %''ointe/ %/visorE='ert to Pun?%b Vigi%n)e Bure%u %n/ Pun?%b Poi)e De'%rtent

9or A/vi)e# E='ertise %n/ %ssist%n)e in investig%tionEn@uir4 o9 E)onoi)s>*ite Co%rs

o99enses in In/i%. :e is %so S'e)i% Au/itor %''ointe/ b4 De'%rtent o9 In)oe T%=# :e#

%te4 noin%te/ %s % eber o9 on% A/visor4 Coittee o9 Servi)e T%= o9 N!> Region

o99i)e o9 t*e C*ie9 Coissioner. $r. Agg%r5% *%s %so been 5it* t*e GO99i)e o9 O99i)i%

Li@ui/%torG %tt%)*e/ 5it* t*e :ig* Court o9 Pun?%b# :%r4%n% %n/ C*%n/ig%r*. .:e *%s %

strong /rive 9or e=)een)e %n/ sust%in%be gro5t* %s % resut *e is 'resent4 % eber o9

/i99erent n%tion% %n/ intern%tion% org%ni,%tions ie Intern%tion% Fis)% Asso)i%tion#

Net*er%n/s# NASSCO$# CII %n/ P:D C*%ber o9 )oer)e. et). As C*ie9 E=e)utive

O99i)er# *e is res'onsibe 9or t*e vision %n/ over% %)*ieveent o9 Aerens /ire)tion.

A(8U4 Arc$itect5 .Co. Foun7er

S*e is one o9 t*e )%'t%in o9 t*e s*i' %n/ %s % *%n/s on entre'reneur # /%bbes in 'rett4 u)*

ever4t*ing 9ro business str%teg4 to %n%geent to su''ort. S*e is % str%teg4 %n/ )re%tive

e%/er 5it* over 26 4e%rs o9 e='erien)e in %n%ging %n/ /riving *ig* i'%)t business

initi%tives.

S*e /r%5s u'on *er e=tensive e='erien)e# s*%r' insig*t %n/ resour)es to *e' business re%)*

its 9u 'otenti%. S*e un/erst%n/s )*%enges %n/ no5s 5*%t it t%es to /rive sust%in%be

gro5t*

S*e t*ins out!o9!t*e!bo= t*%t turn v%ue!ier riss into v%ue!)re%ting o''ortunities. S*e is

'ro9ession%4 @u%i9ie/ Ar)*ite)t. An entre'reneur %t *e%rt 5it* % strong /esire %n/ '%ssion

9or bui/ing % 5or/!)%ss %n/ su))ess9u org%ni,%tion# 5*ere e'o4ees ove 5*%t t*e4 /o.

Sip# ,upta 4 La3#er9Attorne#5 .Co. Foun7er

Si'4 7u't% re)eive/ *er L%5 /egree 9ro one o9 t*e 'restigious %5 s)*oo in In/i% 100

%n/ /one *er Co'%n4 Se)ret%r4 9ro T*e Institute o9 Co'%n4 Se)ret%r4 o9 In/i%. S*e is %n

e='erien)e/ )or'or%te %/visor on Str%teg4# P%nning# Dis'ute Resoutions# Stru)turing#

tr%ns9or%tion 'ro)esses %n/ I'eent%tion. :er v%st e='erien)es in un/erst%n/ing t*e

/4n%i)s o9 t*e Businesses# *%s %/e *er eerge %s % s'e)i%ist in t*e 9ie/. S*e 5or

)o%bor%tive4 5it* t*e to 9o)us soutions on t*e re% issues %99e)ting businesses %n/

/eiver ong!ter# t%ngibe v%ue.

10



Arti 4 MBA IIM 5

Arti is % %n%geent /egree *o/er 9ro one o9 t*e In/i%s ost 'restigious business s)*oo

II$ C%)utt% 5it* v%st *u%n resour)e %n/ str%tegi) %n%geent e='erien)e 9ro v%rious

in/igenous org%ni,%tions over t*e %st ten 4e%rs. As %n e='erien)e/ s4ste b%se/ t*ining

)onsut%nt# s*e 'ossesses % *ig* sense 9or 'eo'e %n/ /4n%i)s# 5it* t*e 'roven %biit4 5or

su))ess9u4 %n/ 9%)iit%te in )o'e= environents. :er 'ri%r4 %ssignent is to /eveo'

str%tegies 9or t*e gener% o'er%tions o9 t*e org%ni,%tion %s 5e %s /eveo' )or'or%te

re%tions*i' %n/ est%bis*ing business )*%nnes intern%tion%4. S*e *%s '%rti)i'%te/ %n/

%n%ge/ %rge nubers o9 intern%tion% 'ro?e)ts %n/ )ients. S*e is e='ert in /eveo'ing %

)or/i% re%tions*i' bet5een t*e )ients %n/ org%ni,%tion. >it* *er e=)e'tion% )ient servi)e

%n/ re%tions*i' %n%geent# s*e o99ers @u%it4 business su''ort 'rovi/ing %/e@u%te

in9or%tion to )ients %n/ /eveo' net5or be4on/ bor/ers.

Saeer S3arup 4 CA5 4 Senior Dispute Resolution an7 Reco"er# Specialist5

Pro9ession%4 8u%i9ie/ C*%rtere/ %))ount%nt *%s over 1- 4e%rs o9 e='erien)e in A))ounts

%n/ Leg% %n/ T%=. :e *%s been gre%t instruent% *%n/ing %rge business %n/ )or'or%te

/is'ute.

(eela *$aan 4La3#er9Attorne#5 4Senior Dispute Resolution an7 Reco"er# Attorne#5

$rs. Nee% T*%%n is %n %)tive %54er o9 t*e org%ni,%tion *%ving e='erien)e o9 ore t*%n

eig*t 4e%rs. Nee% @u%i9ie/ eber o9 t*e B%r Asso)i%tion %n/ *%s e=tensive e='erien)e in

*%n/ing Diversi9ie/ )ients. Being %s Senior )ounse# Nee%# /evotes % subst%nti% 'ortion

o9 *er tie to Dis'ute Resoution %n/ Re)over4 $%n%geent# .Nee% s'e)i%i,es in eg%

resoution 5it* t*e over% ob?e)tive o9 gener%ting %n %))e't%be out)oe 9or *er )ients in %

tie!e99i)ient %n/ )ost!e99e)tive 5%4.

11



Ro$an C$au7$ar# 4 La3#er9Attorne#5 4Dispute Resolution an7 Reco"er# Attorne#5

$r. C*%u/*%r4 is % @u%i9ie/ eber o9 t*e B%r Asso)i%tion o9 Pun?%b %n/ :%r4%n% :ig*

Court %n/ *%ving ore t*%n si= 4e%rs o9 'r%)ti)% e='erien)e# s'e)i%i,ing in )ivi itig%tion

%n/ )or'or%te %tters. :e is invove/ in v%rious %s'e)ts o9 Dis'ute Resoution in)u/ing

ev%u%tion o9 )ontr%)tu% %rr%ngeents regu%tor4 %n/ %/vising )ients on 'ro)esses to %voi/

riss in t*e )on/u)t o9 businessH 'rovi/ing str%tegi) %/vi)e & o'inionsH /r%9ting 'e%/ings#

brie9ing )ounseH %''e%ring & )on/u)ting %tters ! bot* on origin% %n/ %''e%te st%ges. T*e

/r%9ting sis o9 $r. C*ou/*%r4 %re un'%r%ee/ %n/ %re b%se/ on t*e 9%)ts# un/erst%n/ing o9

%5 %n/ eg% rese%r)*. :is 'r%)ti)% %''ro%)* to /is'ute resoution ensures t*%t )ients

re)eive e99e)tive# 'r%g%ti) %/vi)e.

&ineet *$a:ral 4 La3#er9Attorne#5 4Dispute Resolution an7 Reco"er# Attorne#5

$r. T*%r% is t*e 4oung %n/ /4n%i) eber o9 t*e te%. :e is 'ro9ession%4 @u%i9ie/

%5 gr%/u%te *%ving e='erien)e o9 ore t*%n 9our 4e%rs. :e is s'e)i%ist in Civi %n/

Criin% %5.

Unni ;ris$anan 4Coerce ,ra7uate5

A )oer)e 7r%/u%te# 5it* v%st e='erien)e in Fin%n)e# A))ounts# Leg% %n/ Cor'or%te

A99%irs# is t*e %ster o9 % tr%/es. :e is t*e troube s*ooter %n/ %5%4s re%/4 5it* % soution.

:e is t*e )o%n/er o9 Aeren 5it* s*%r' sis %5%4s 9ie/ 5it* '%ssion :e on4 beieves

in Deiver4. :is un/erst%n/ing o9 business is unbeiev%be. Jnnis strengt* is to /eveo' %n/

/eiver % su))ess9u soutions 5it* /eiver4.

12



Pro7uct ! Ser"ices

IDR 9u4 un/erst%n/ t*e /is'ute %n%geent %n/ /ebt re)over4 is % *ig*4 s'e)i%istsub?e)ts# invoving sensitivit4# )%ution %n/ eti)uous )%re. IDR 9u4 re)ogni,e t*%t IDR %re

9re@uent4 /e%ing 5it* sensitive issues 5*ie re)overing t*e /ein@uent %))ounts. IDR

%5%4s %/o't % )onsi/er%te# 9rien/4 %n/ )ourteous %''ro%)* 5it* t*e /ebtors to ensure better

business re%tions*i' 5*ist siut%neous4 'rote)ting t*e interests o9 our )ients. Our t%ior

%/e %''ro%)* b4 ever%ging our best t%ent 'eo'e %n/ te)*noog4 in )on?un)tion 5it*

regu%r )ont%)t b4 etters# E!%is# tee'*ones %n/ 'erson% eetings# 4ie/ i'ressive

resuts.

IDR o99er 9u r%nge o9 )oer)i% Business to Business Dis'ute $%n%geent & Debt

Re)over4 Servi)es# in In/i%# 9ro $%nu9%)turing to Distribution to Ret%i %n/ Servi)es

Se)tor. In ot*er 5or/s# IDR )over $%nu9%)turing# Business# Tr%/e# Tee)ouni)%tion#

B%ns# Insur%n)e )o'%nies# Fin%n)i% Servi)es Co'%nies# :e%t* Se)tors In9or%tion %n/

Te)*noog4# BPO# Fin%n)i%# Re%!Est%te# So9t5%re# $%reting# Distribution# Li)ensing#

Agen)4 %n/ ot*ers. IDR )over % t4'es o9 Business entities ie Soe Pro'rietors*i'#

P%rtners*i'# Liite/ Li%biit4 Co'%n4.

• Coercial Dispute Resolution Manageent !Debt Reco"er# ser"ices

• Litigation an7 8u7gent Collection Ser"ices

• S:ip *racing Ser"ices

• Consultanc# Ser"ices

13



Debt Reco"er# Met$o7s9Plans

Fro e%r4 st%ge )oe)tions to eg% servi)es# IDR o99er % 9u suite o9 servi)es to %=ii,e

4our re)overies %t o5 )ost 5it* s'ee/.

IDR *e's )ients %=ii,e t*eir return on re)eiv%bes %t ever4 st%ge o9 t*e re)over4 )4)e.

Our Debt Re)over4 )4)e in)u/es t*e 9oo5ing st%ges!

AMICABLE (E,O*IA*IO( ME*<OD9PLA(

Jn/er t*is /ebt re)over4 'ro)e/ure# IDR %/o'ts % ver4 9rien/4 %''ro%)* 5it* t*e /e9%uting

/ebtor. IDR un/erst%n/s t*%t t*e /ebtor is t*e uti%te )ustoer o9 its )ient %n/ t%es % ste's)%re9u4 to %int%in t*%t sensitive re%tions*i' 5*ist %''4ing t*e /ebt re)over4 %)tivities. Our

e='erien)es in t*e '%st *%ve s*o5n signi9i)%nt su))ess un/er t*is 'ro)e/ure. Beo5 %re t*e

Dis'ute Resoution %n/ Re)over4 %)tivities t*%t 5e un/ert%e un/er t*is et*o/'%n

A* DEB*OR LE&EL

• Regu%r E%i es)%%tion

• Regu%r tee'*oni) 9oo5!u'

• Person% Visits

• A))ounts Re)on)ii%tion

• Regu%r 9oo5!u' t*roug* Letters

• Leg% Noti)e %n/ Re?oin/ers

•

S*A*US UPDA*E

• Re% tie b%sis Onine Re'orting

• Noti9i)%tion t*roug* S$S

*ELEP<O(E ! EMAIL SUPPOR*

• Dire)t )% to our te% eber 9or %n4 @uer4# )onsut%tion %n/ st%tus u'/%te

14



• Assist%n)e re@uire/ in )%se o9 9iing o9 FIR

LE,AL (E,O*IA*IO( ME*<OD9PLA(

Jn/er t*is re)over4 et*o/# IDR st%rts 5it* Frien/4 A''ro%)* %n/ gr%/u%4 s*i9ting its

%''ro%)* 9ro Frien/4 to Leg%# /e'en/ing on t*e res'onse o9 t*e /e9%uting /ebtors. T*e

5*oe 'ur'ose o9 Leg% Negoti%tion 'ro)e/ure is to )re%te Leg% Pressure %n/ 9e%r in t*e

in/ o9 t*e /e9%uting /ebtor to see 'ositive res'onse 9ro t*e /e9%uting /ebtor. It st%rts

5it* sen/ing Frien/4 De%n/ Noti)e %n/ en/s 5it* Leg% Noti)e Letter be9ore Leg%

A)tion. T*is is ver4 )o're*ensive re)over4 et*o/ %n/ use % t4'e o9 str%tegies su)* %s

Fiing Criin% )o'%ints# Serving v%rious eg% noti)es# /r%9ting eg% /o)uents i9 %n4

re@uire/ et). >e %so 5rite on v%rious bogger sites to /e9%e t*e on net. >e %so 5rite to

v%rious regu%tor4 %gen)ies %n/ 7overnent o9 In/i% %bout t*eir %i)e intent. >e

%so un/ert%e 'erson% visits %s %n/ 5*en re@uire/. >e %so un/ert%e % re)on)ii%tion

5ors. T*e 5*oe 'ur'ose is to 9or)e /ebtor to )oe 9or5%r/ 9or setteent b4 )re%ting %s

u)* troube %s 5e )%n# but 5it* 'rior )onsut%tion 5it* our )ient. T*is et*o/ o9 re)over4

is %''ie/ 5*en t*e /ebtor /oes not )oe 9or5%r/ %i)%b4. Beo5 %re t*e Dis'ute

Resoution %n/ Re)over4 %)tivities t*%t 5e un/ert%e un/er t*is et*o/'%n

A* DEB*OR LE&EL

• Regu%r E%i es)%%tion.


• Person% Visits

• A))ounts Re)on)ii%tion

• Regu%r 9oo5!u' t*roug* Letters

• Leg% Noti)e %n/ Re?oin/ers

POLICE COMPLAI(* 4=$ere"er applicable5

• Dr%9ting o9 FIR

15




COMPLAI(* *O RE,ULA*OR>9,O&ER(ME(* A,E(CIES 4=$ere"er applicable5

• Dr%9ting %n/ Sen/ing Co'%ints

• Regu%r E%i Es)%%tion


COMPLAI(* *O I(DUS*R> ASSOCIA*IO( A(DC<AMBER OF COMMERCE

4=$ere"er applicable5

• Es)%%tion Co'%int to Con)erne/ Asso)i%tion o9 In/ustr4

• Es)%%tion Co'%int to CII# FICCI# P:D C*%ber o9 Coer)e# NASSCO$ et).

PUBLIS< COMPLAI(* O( I(*ER(E* FORUM

• Onine Posting On Consuer Co'%ins Foru

• Posting on N7O :%n/ing Consuer A99%irs

• Posting on So)i% i.e. F%)eboo# T5itter et).

S*A*US UPDA*E

• Re% tie b%sis Onine Re'orting

• Noti9i)%tion t*roug* S$S

*ELEP<O(E ! EMAIL SUPPOR*

• Dire)t )% to our te% eber 9or %n4 @uer4# )onsut%tion %n/ st%tus u'/%te


16



LI*I,A*IO(

IDR is %n Attorne4 b%se/ /is'ute %n%geent & /ebt re)over4 'r%)ti)e grou'# t*ere9ore IDR

/oes not /e'en/ u)* on t*e outsi/er’s %ttorne4 to *%n/e t*e itig%tion %s'e)t o9 t*e

re)over4 )4)e. Our in *ouse eg% )%'%biities %n/ e='ertise ensures en*%n)e/ eg%

e99i)ien)ies# )ost e99e)tiveness %n/ tie4 /eiver4 5it* gre%ter su))ess. IDR o99er

s'e)i%i,e/ eg% re)over4 'rogr%s to our )ients In ters o9 eg% )osts# tr%ns'%ren)4 is our

5%t)* 5or/. Costs %re on4 in)urre/ on t*e e='ress %ut*orit4 o9 our )ients %n/ re%isti)

%ssessents o9 )osts %re %5%4s 'rovi/e/. Be9ore our )ients re%)* t*e /e)ision to instru)t us

to issue 'ro)ee/ings# t*e4 5ou/ *%ve been brie9e/ on t*e /et%is o9 t*e )%se %n/ iei*oo/

o9 re)over4.

• Tee!Con9eren)e 5it* t*e )ient to un/erst%n/ t*e 5*oe issue.

• One %st %tte't 9or %i)%be setteent in % strong %n/ 'ersu%sive tenor#

'erson%4 or tee'*oni)%4.

• Dr%9ting %n/ serving 9or% eg% noti)e# i9 nee/e/.

• De)ision on t4'e o9 itig%tion su)* %s L%5 suits# 5in/ing u' 'etitions# Criin%

)o'%int un/er Se)tion 13- o9 Negoti%be Instruents A)t Dis*onor o9 C*e@ues#

FIR %n/ ot*er )riin% %)tions et).

• Pre'%r%tion o9 'etition# %5suits or )riin% )o'%ints et).

• Seeing %''rov% o9 /r%9t 9ro t*e )ient.

•Fiing & re'resenting t*e %''ro'ri%te )ivi &or )riin% 'ro)ee/ings %g%inst t*e /ebtor#

%s t*e )%se %4 be.

• Pursuing t*e itig%tion & obt%ining t*e or/ers 9ro t*e %''ro'ri%te ?u/i)i% )ourts or

@u%si ?u/i)i% %ut*orities.

17



Debt Reco"er# Process Flo3c$art

18

Assignent o+ Clais9Accounts b# Client

Creation o+ ID ! Pass3or7 +or CMS

Account

Uploa7ing o+ Clais9Account on CMS

Assignent o+ uni?ue Clai Re+erence (uber to eac$ Clai9Account

Assignent o+ Clais9Accounts to Account Manager9Debt Reco"er#

*ea

In"estigation9E@aination o+ Facts

Finaliation o+ Debt Reco"er# Strateg#

Coenceent o+ Debt Reco"er# Acti"ities

Entr# into

Clients Account

on CMSPerio7ical

Reporting

Reco"er#

Reittance

Closure o+ Clai9Account

Return o+ Clai Recor7s

Recor7ing o+ All Debt Reco"er#

Account in Debtors Le7ger

Account



Engageent Mo7el

IDR o99ers Tr%ns'%rent# 9e=ibe %n/ )ost e99e)tive Eng%geent $o/es# 5*i)* %re %s un/er !

SUCCESS FEE MODEL

Jn/er t*is o/e# 5e 5or on <No Re)over4 K No Fee. >e /o not )*%rge our 9ee unti

5e re)over t*e one4 9or our )ient. :o5ever# % %rgin% *%n/ing )*%rgesu'9ront )ost

is )*%rge/ %t t*e tie o9 %ssignent o9 )%i%))ount

PRICI(,

ME*<OD 1 AMICABLE (E,O*IA*IO(

Fee %n/ )ost Age o9 t*e )%i

Less t*%n 1

4e%r

$ore t*%n 1 4e%r

J'9ront )ost*%n/ing

)*%rges

1M 1."M

Su))ess 9ee 13."6M 1"."6M

ME*<OD LE,AL(E,O*IA*IO(

Fee %n/ )ost Age o9 t*e )%i

Less t*%n 1

4e%r

$ore t*%n 1 4e%r

J'9ront )ost*%n/ing 1."M 2 M

19



)*%rges

Su))ess 9ee 1" M 1+."6M

ME*<OD LI*I,A*IO(

• Fee 5i /e'en/ on t*e t4'e o9 itig%tion 4ou )*oose

• >e t%e soe ret%iner!s*i' %ount %t t*e tie o9 %''ointent %n/ rest is ine/ 5it*

su))ess o9 t*e )%se

*ERMS A(D CO(DI*IO(S

1% :%n/ing C*%rges %re t%en b4 IDR in %/v%n)e %t t*e tie o9 %ssignent o9 )%i.

:o5ever# *%n/ing )*%rges %re %/?ust%be to5%r/s t*e su))ess Fee.

% In )%se )%is%))ounts %re tr%ns9erre/ove/ 9ro %i)%be negoti%tion to eg%

negoti%tion b4 t*e )ient# 33.33M o9 t*e *%n/ing )*%rges '%i/ b4 t*e )ient un/er

%i)%be negoti%tion et*o/# 5i be %/?uste/ %g%inst t*e *%n/ing )*%rges %''i)%be

to eg% negoti%tion et*o/.

% Su))ess Fee is '%4%be on e%)* re)overe/ %ount. I9 t*ere is no re)over4# t*ere is no

9ee.

2% A %ut*ori,e/ 're %''rove/ out o9 'o)et e='enses %re '%i/ b4 t*e Cient

se'%r%te4.

/% 7overnent T%=es %re %''i)%be on ret%iner 9ee %n/ su))ess 9ee %s 'er t*e 'rev%iing

r%te.

20



Our *ec$nolog# . “Online Clai Manageent S#ste” 4CMS5

AEREN CollectTM K our 'ro'riet%r4 en%be/ te)*noog4 ! <Onine C%i $%n%geent

S4ste %o5s ever4 )ients se)ure %))ess to t*eir o5n %))ounts s*o5ing t*e *istor4#

'rogress# st%tus# u'o%/ing /o)uents# gener%ting re'orts et). It is % )o'ete %n%geent

%n/ e%suring re)over4 e99orts%)tivities too. T*roug* t*is too 4ou )%n see %n/ tr%) 5*%t

re)over4 e99orts 5e *%ve been 'utting in ie )%s og# visit %/e# rein/er sent# )o'%ints

%n/ noti)e sent et).

• Cient is 'rovi/e/ 5it* ID & P%ss5or/

• A t*e %)tions %t our en/ %re u'o%/e/ 5it*in - *ours.

• A 9ies )%n be u'o%/e/ b4 t*e )ient using C$S

• A C%is )%n be u'o%/e/ b4 t*e )ient using C$S

CMS Reports) .

• O'en C%is Re'ort

• Cose/ C%is Re'ort

• St%tus Re'ort

21



• C% Log Det%is

• Person% Visit Det%is

• LettersNoti)es Sent Det%is

• Res'onsesRe%)tion Det%is

• Jntr%)e/ Debtor Re'ort

• Coe)tion Re'ort

• Reitt%n)e Re'ort

• Fees Re'ort

• :%n/ing C*%rges %n/ J'9ront Cost Re'ort.

22



BUSI(ESS ,RO=*< C<AR*

&ALUE OF DEB*=ISE

(UMBER OF CLAIM=ISE

23

Ye%r Debt V%ue

266

(

JSD 6.+" iion

266

+

JSD 2.66 iion

266

-

JSD .66 iion

266

0

JSD -.66 iion

261

6

JSD 2.66 iion

261

1

JSD 3".66 iions

261

2

JSD +.66 iions

Ye%r No o9 C%is

266

(

-2

266

+

212

266-

3

266

0

+2

261

6

1(26

261

1

33-+

261

2

"33



OUR SUCCESS RA*E

A,E OF DEB*=ISE

*>PE OF DEB*OR=ISE

24

Debt Age Su))ess

R%te M

+" /%4s -(

( ont*s +"

0 ont*s +6

1 4e%r ((

2 4e%rs "2



25

T4'e o9

Debtor

Su))ess

R%te M

Lo5 Foo5J'

0"

A))ount

Re)on)ii%tio

n

06

Dis'ute

Resoution

-"

Not 7oo/

Fin%n)i%

:e%t*

("

>i9u

De9%uter

"3



Our ,eograp$ic Presence

IDR’s *%s % :e%/@u%rter# %t C*%n/ig%r*# 1(6 ies 9ro Ne5 De*i to5%r/s Nort*.

C*%n/ig%r* is In/i%’s one %n/ on4 IDR '%nne/ %n/ )e%n )it4# /esigne/ b4 % ver4 e%/ingFren)* Ar)*ite)t# *%ving best o9 in9r%stru)ture# best!in!)%ss *u%n resour)es %n/ IDR

)onne)te/ to ot*er '%rts o9 In/i%.

• Lo)% Presen)e

IDR *%ve our 'resen)e in %ost % t*e %?or )ities in In/i% 5it* over (6 str%tegi)

o99i)es. No %tter 5*ere t*e /ebtor is o)%te/ %)ross In/i%.

DOMES*IC PRESE(CE

R%?%st*%n

• %i'ur

• o/*'ur

• J/%i'ur

• $%r%n%

• %is%er

An/*r% Pr%/es*

• :4/er%b%/

• Se)un/r%b%/

• Vis*%*%'%tn%

• >%r%ng%

• Neore

Jtt%r Pr%/es*

• Lu)no5

• A%*%b%/

• R%n)*i

• $eerut

• Agr%

Oriss%

• Ber*%'ur

• Cutt%)

• R%ure%

• Deog%r*

$%*%r%s*tr%

• $ub%i

• Pune

• N%g'ur

• T*%ne

• $%*%b%es*5%r

7u?%r%t

• V%/o/%r%

• R%?ot

• B*%ru)*

• Sur%t

• B%ro/%

26



;%rn%t%%

• B%ng%ore

• $%ng%ore

• $4sore

• :ubi

Pun?%b

• Lu/*i%n%

• %%n/*%r

• B*%tin/%

• $o*%i

• Arits%r

>est Beng%

• ;oot%

• $urs*i/%b%/

• Siiguri

• D%r?eeing

• B%*%r%'ur

Jtt%r%n)*%

• Rooree

• Aor%

• De*r%/un

• Pit*or%g%r*

$%/*4% Pr%/es*

• In/ore

• 75%ior

•

B*i%i

• B*o'%

• 75%ior

:%r4%n%

• :is%r

• F%ri/%b%/

•

7urg%on

• P%ni'%t

• P%n)*u%

• Ab%%

;ere%

• C%i)ut

• Triv%n/ru

• ;o)*i

C**%ttisg%r*

• R%i'ur

• B*i%i

• Bi%s'ur

• R%ig%r*

T%i N%/u

Coib%tore

• ;%n)*i'ur%

• Veore

*%r*%n/

• %s*e/'ur

• Bo%ro

• Deog%r*

27



• Tuti)orin

• C*enn%i

Ass%

• 7u5%*%ti

$eg*%%4%

• S*iong

Sii

• 7u5%*%ti

Arun%)*% Pr%/es*

• It%n%g%r

$i,or%

• Ai,5%

Tri'ur%

• Ag%rt%%

7o% $%ni'ur

N%g%%n/ $eg*%%4%

Jnion Territories

• C*%n/ig%r*

• Pon/i)*err4

• Ne5 De*i

• D%%n %n/ Diu

28





S5it,er%n/ Ire%n/$e=i)o Ageri%Den%r Portug%JSA JAE

ualit# Practices

• A t*e C%isA))ounts *%ving v%ue o9 ore t*%n Rs. 1" L%)s 3#666 %re

investig%te/ b4 % Re)over4 A/visor4 Coittee )o'rise/ o9 Senior L%54ers#

Senior In/i%n CPA# et). to 9in/ out t*e 9%)ts %n/ to 9oru%te Re)over4 Str%teg4.

• A t*e )%is%))ounts *%ving v%ue o9 ore t*%n Rs. " L%)s 11#66 but ess t*%n

1" %)s 3#666 %re investig%te/ b4 Port9oio :e%/ 5*o is Senior L%54er or Senior

In/i%n CPA to 9in/ out t*e 9%)ts %n/ to 9oru%te Re)over4 Str%teg4.

30



• A t*e )%is%))ounts *%ving v%ue o9 ess t*%n Rs. " L%)s 11#66 %re

investig%te/ b4 A))ounts $%n%ger to 9in/ out t*e 9%)ts %n/ to 9oru%te Re)over4

Str%teg4 in )onsut%tion 5it* Port9oio :e%/.

• Re)over4 A/visor4 Coittee %so revie5s t*e investig%tion 5or o9 Port9oio :e%/

%n/ A))ounts $%n%ger b4 'i)ing 16 K 1"M o9 t*e )%is%))ounts r%n/o4.

• Port9oio :e%/ %so revie5s t*e investig%tion 5or o9 A))ounts $%n%ger b4 'i)ing

26 K 2"M o9 t*e )%is%))ounts r%n/o4.

•

A))ounts $%n%ger )ontinuous4 ee' revie5ing t*e re)over4 %)tivities o9 *is te%ore or ess on re% tie b%sis.

• Port9oio :e%/ revie5 t*e 'er9or%n)e o9 *is A))ounts $%n%ger on 5ee4 b%sis.

• A i'ort%nt )ouni)%tions 5it* t*e /ebtor %re 'ro'er4 /is)usse/ %n/ 9in%i,e/ b4

t*e Debt re)over4 S'e)i%ist 5it* t*e *e' o9 A))ounts $%n%ger.

• Perio/i)% Au/it o9 Re)over4 A)tivities %re )%rrie/ out b4 t*e in/e'en/ent Intern%

Au/it Te% to ev%u%te t*e 5e%ness o9 re)over4 str%teg4 %n/ re)over4 %)tivities#

)o'i%n)e o9 SOPs# negoti%tion %n/ )ouni)%tion sis# re%sons 9or o5 re)over4

r%te et).

• Stringent *iring %n/ e=tensive Tr%ining Progr%e %n/ )ontinuing

Tr%iningE/u)%tion% Progr%e A''ro%)*

• 8u%it4 $%nu%s 5it* St%n/%r/i,e/ Pro)e/ures 9oo5e/.

• Foo5 % etri) /riven %''ro%)* b4 gener%ting ;e4 Per9or%n)e In/i)%tors ;PI 9or

e%)* 'ro)ess K )riti)% in'utout'uts %re )ontinuous4 onitore/ t*roug* 9%= %n/

%g%inst t*ese etri)s.

31



Data Securit#' Con+i7entialit# an7 Pri"ac#4 ISO G001.00/5

Data Securit#' Con+i7entialit# an7 Pri"ac#

• IDR *%s %/e@u%te '*4si)% %n/ non!'*4si)% %rr%ngeents to 'rote)t /%t% se)urit4#

)on9i/enti%it4 %n/ 'riv%)4 see beo5.

• IDR %grees to i'eent su)* '*4si)% or non '*4si)% %rr%ngeents %s suggeste/ b4

t*e Cient# 5it* utu% )onsent# to ensure /%t% se)urit4# )on9i/enti%it4 or 'riv%)4 to

t*e s%tis9%)tion o9 t*e )ient.

P$#sical an7 =or: +loor Securit#

• S)reening o9 visitorse'o4ees b4 % se)urit4 gu%r/ /uring entr4 %n/ e=it 9or /%t%

stor%ge e/i% ie CDs

• JSB /rives %n/ CDs %re b%nne/ 9ro 5or!9oor

Data Securit#

• Liite/ /%t% oveent 9ro JS %s /%t% is 'ro)esse/ t*roug* reote %))ess o9 )ient

servers

• A /%t% is b%)e/ u' regu%r4 eit*er in JS server 9%rs

(et3or: Securit#

• Segente/ LAN 5it* 9ire5% 'rote)tion

• A 'orts e=)e't DNS %n/ S$TP server %re /is%be/ 9or t*e e=tern% 5or/

PC Securit#

• A))ess to sour)e /o)uents is restri)te/ to %ut*ori,e/ e'o4ee on4

• No F%= %n/ 'rinting )%'%biities %t t*e 'ro)essing site

• PCs use/ b4 'ro)essors /o not *%ve CD RO$ /rives

• PCs use/ in 'ro)essing %re /enie/ 5eb %))ess

• Liite/ us%ge o9 '%'er in t*e 5or!9oor

32



Our Facilit# an7 In+rastructure

•Pot si,e +2(6 S@. trs one %n/ *%9 %)res.

• Tot% )overe/ %re% o9 ore t*%n 116666 S@. 9t. 5it* 2 b%seents s)%%be u' to 1#

"6#666 s@ 9t.

• $ore t*%n "66 Te)*noog4 En%be/ Inteigent >or St%tions

• :ig* en/ I.T. %n/ Tee)ouni)%tion In9r%stru)ture su)* %s Server roo# JPS roo#

Net5or & Tee)o in9r%stru)ture et).

• >or/ )%ss )oon 9%)iities %n/ %enities ie $%ster Re)e'tion# C%9eteri%# 74#

7%es# Tr%ining roos# Visitor Intervie5 roos# Con9eren)e roos et).

INFRASTRJCTJRE IN OJR NE> FACILITY AT A 7LANCE

Te)*noog4 En%be/ Inteigent

>or St%tion

"66 >orst%tions . S)%%be u' to 2666 5orst%tions.

De/i)%te/ In9r%stru)ture %n/

%n'o5er 5it* in/e'en/ent %))ess

)ontro 9or Institution% Cient

De/i)%te/ o/u%r 9%)iit4 )o'rise/ o9 5orst%tions 5it*

'rovision 9or server %n/ JPS

Conne)tivit4 7ig%bit Et*ernet# Bro%/b%n/ Internet# Person% P*ones

5it* IP %s 5e %s PSTN )%s# Au/io Con9eren)ing# Vi/eo

Con9eren)ing# Voi)e $%i# In/ivi/u% Voi)e# D%t% %n/

$usi) Ports# O'ti)% Fibre Terin%tion# 2 $b's

b%n/5i/t*# Re/un/%nt Fibre.

Net5or Certi9ie/ Criti)% Net5or Centre 5it* C%t VI %n/ 7ig%bit

Et*ernet /esigne/ %n/ )oissione/ b4 In/ustr4 E='erts

00.00M Rei%biit4# So9t P%t)* P%nes %n/ stru)ture/

)%bing

Se)ure/ JPS Roo Over 'rovision 2NQ1 b%se/ JPS serve/ Po5er

Ar)*ite)ture /esigne/ %n/ )oissione/ b4 In/ustr4

E='erts Server 00.00M# >orst%tions 00.0" Rei%biit4

Se)ure/ Server Roo Fire5%# Auto B%)u'# Version Contro# Do)uent

$%n%geent# Issue Tr%)ing# C%en/%ring %n/ Tie

$%n%geent 00.00M Rei%biit4

Fu Fe/ge/ IT De'%rtent IT :e' Des# Net5or Servi)es# Desto' Servi)es.Tr%ining# Deo %n/ Con9eren)e Tr%ining %n/ Con9eren)e Roos 5it* $uti!Pro?e)tions#

33



Roo Au/io %n/ Vi/eo Con9eren)e F%)iit4

166M Po5er B%) u' C%9eteri%# Lounge# In/oor %n/ Out/oor 7%es# Intervie5

Roo# Covere/ P%ring

$o/ern Fire Fig*ting S4ste#

:4/r%nt S4ste# Soe Dete)tor#

S'riners %n/ A%r S4ste

A))ess Contro S4ste

CCTV C%er%s insi/e %n/ outsi/e 2 = + Se)urit4

Centr%4 Air Con/itione/ Fire %n/ Eergen)4 E=it

Our <ea7.uarter cu Deli"er# Centre

34



IDR is :e%/@u%rtere/ in C*%n/ig%r*. C*%n/ig%r* *%s been /e)%re/ %s one o9 t*e ost

're9erre/ IT /estin%tion. C*%n/ig%r*# being Tier!III )it4# ensures o5er %bor )osts# o5er re%

est%te )osts %n/ re/u)e/ St%99 %ttrition r%te Sour)e ones L%ng L% S%e K Le%/ing Re%

Est%te $%n%geent Co'%n4. Besi/es# 7%rtner# % e%/ing 7ob% %reting rese%r)* 9ir#

/uring t*eir re)ent stu/4# *%s %so re)ogni,e/ C*%n/ig%r* %s one o9 t*e ost 're9erre/ IT

o)%tions. C*%n/ig%r* *%s %so got t*ir/ Sot %t t*e NASSCO$ AT;EARNEY stu/4 on

o)%tion Ro%/ %' 9or IT!BPO gro5t*.

• R%ne/ No. + in ters o9 FDI Foreign Dire)t investent in In/i% .

• E=)eent So)i% %n/ Business In9r%stru)ture in In/i%.

• :ig*est Per C%'ti% In)oe in In/i%

• To' IT '%4ers ie In9os4s# IB$# TCS# DELL# 8u%r# >i'ro et). %re o)%te/

• :ig* iter%)4 r%te o9 -1.0M

• No. 1 in t*e )ountr4 in :u%n Deveo'ent In/e=.

• No. 1 in t*e )ountr4 in L%5 %n/ Or/er In/e=.

• $ore t*%n -" Engineering %n/ Te)*ni)% )oeges in %n/ %roun/ C*%n/ig%r*

• L%rge no5e/ge 'oo o9 ore t*%n 36#666 @u%i9ie/ 'ro9ession%s 'er %nnu.

• >e )onne)te/ b4 Air# R%i# %n/ Ro%/.

• Te'er%ture r%nges 9ro 2O to 6o C.

• Ce%nest# 7reenest %n/ $ost P%nne/ Cit4 in In/i%.

• On4 5e '%nne/ %n/ o/ern )it4 in In/i%.

Our A7"antage

35



• One sto' s*o'# %n%ging % '*%ses o9 /is'ute %n%geent %n/ re)over4 )4)e i.e.

e%r4 st%ge )oe)tion to eg% servi)es.

•

:ig* su))ess r%te 5it* tie4 /eiver4

• Consi/er%te %n/ Courteous %''ro%)*

• Lo)% 'resen)e in % %?or )ities in In/i% 5it* (6 str%tegi) o99i)es.

• Best t%ent 'oo o9 ore t*%n 1 re)over4 s'e)i%ists %n/ %ttorne4s 5it* )ontinuing

e/u)%tion %n/ in!/e't* tr%ining

• Intern%tion% 'resen)e in %?or )ountries

• Best re)over4 'r%)ti)es.

• Onine 7ob% C%i $%n%geent S4ste! 2+

• De/i)%te/ Re)over4 Te% 9or e%)* )ient

• Deivering t*e Best ROI t*roug* %=ii,ing re)overies %n/ subst%nti% Cost S%vings.

• No Re)over4 K No Fees K No :i//en C*%rges.

• Dee' Do%in In/ustr4 ;no5e/ge & E='ertise

• :ig* @u%it4 servi)es t*roug* subst%ntive su'ervision# )o'i%n)es# et*i)s %n/

e99i)ient 5or 9o5 'ro)esses

• Long ter %n/ sust%in%be '%rtners*i'.

• Fo)use/ %''ro%)* to re)over4 %n/ ris %n%geent.

• Fe=ibe /eiver4 o/es t*%t 'rovi/es s)%%biit4 o9 o'er%tions %t s*ort noti)es.

• Ensure tie4 /eiver4

• Best!in!C%ss Pro)ess %n/ 8u%it4 S4ste

• Lo5 )ost

• Te)*noog4 En%be/ re)over4 Soutions

• S)%%biit4 o9 O'er%tions

• Su'erior Contros

• Continuous Pro)ess I'roveent

• Tie4 Deiver4

• Robust In9or%tion & Se)urit4 $%n%geent S4ste

36



Our Cre7entials

• Our Re)over4 Su))ess R%te is %s *ig* %s -(M %n/ %s o5 %s "2M

• Our Ye%r to Ye%r business gro5t* r%te is 366M

• St%rte/ in 266(# 5e tou)*e/ business o9 ore t*%n 2 $iion JSD in 2616.

• Fortune "66 Co'%n4 su)* %s # 7ooge# :e5ett P%)%r/. $entor 7r%'*i)s et) *%ve

s*o5n )on9i/en)e %n/ trust in us %n/ %re our e4 )ients.

• $ore t*%n 0-M o9 our )ients %re 5it* us rig*t 9ro t*e beginning.

• Our F%)iit4 )u Deiver4 Centre is 5ort* ore t*%n JSD "6 $iions.

• A %rge 'oo o9 ore t*%n 1 Debt Re)over4 S'e)i%ists )o'rise/ o9 Attorne4s#

In/i%n CPA# et)..

• 7eogr%'*i) 'resen)e in ore t*%n 06 $%?or Cities in In/i% %n/ (6 Countries %)ross

7obe.

• :o/ing $ebers*i' o9 'restigious Institutions su)* %s AICC# CII# P:D et).

37



Mebers$ip

N%e Intern%tion% Asso)i%tion o9

Coer)i% Coe)tors In).

>ebsite 555.)oer)i%)oe)tor.)o

N%e P:D C*%ber o9 Coer)e %n/

In/ustr4

>ebsite 555.'*/))i.in

N%e Con9e/er%tion o9 In/i%n In/ustr4

>ebsite 555.)ii.in

N%e N%tion% Asso)i%tion o9 So9t5%re

%n/ Servi)e Co'%nies

555.n%ss)o.in

38



Case Stu7#

Beo5 %re t*e 3 C%se Stu/ies un/er t*ree /i99erent Re)over4 $et*o/s

Case) 1

AMICABLE (E,O*IA*IO(

• Cient B%) 7roun/# is % e%/ing gob% Internet )ouni)%tions# )oer)e %n/

e/i% )o'%n4 t*%t o99ers % )o're*ensive br%n/e/ net5or o9 servi)es to ore t*%n2+ iion in/ivi/u%s e%)* ont* 5or/5i/e. :e%/@u%rtere/ in J.S.A.# %n/ *%s

o99i)es in Euro'e# Asi%# L%tin Aeri)%# Austr%i%# C%n%/% %n/ t*e Jnite/ St%tes.

• C%se %ssigne/

C%i Aount ! -#3--#121JSD 266;

Re)overe/ ! -#3--#121 JSD 266 ;

• Pro?e)t Des)ri'tion Av%ie/ t*e %/vertising servi)e in /ue %))or/%n)e 5it* t*e ters

%n/ )on/itions sti'u%te/ in t*e A/vertiseent Insertion Or/er No.

• Issue Invove/

Dis'ute 5it* reg%r/ to servi)es.

• Re)over4 A)tivities Jn/ertoo

E%is 12

C%s 1

A))ounts Re)on)ii%tion

Frien/4 De%n/ Letter

39



• Fin% Out)oe

It too %roun/ "( /%4s %n/ 166M re)over4 5%s %/e.

Case)

LE,AL (E,O*IA*IO(

• Cient B%)groun/ is % e%/ing SPA %n/ *e%t* servi)e 'rovi/er in In/i%

• C%i %ssigne/!

C%i Aount ! 2(+11(JSD (1666

Re)overe/ ! 2(+11( JSD (1666

• Pro?e)t Des)ri'tion

Provi/es SPA Te)*noog4 %n/ Te)*ni)% no5 *o5

• Issue invove/

• Dis'ute reg%r/ing servi)es

• Eit*er r%ises % 9res* invoi)e %s on /%te

• Or# tre%t t*e o/ invoi)e %s % b%/ /ebt in 4our boo o9 %))ounts %n/ issue %

)urrent /%te/ invoi)e

• Re)over4 A)tivities Jn/ertoo

• E%is 23

• C%s 1-

• Frien/4 De%n/ Letter 3

• Person% visit 1

40



• Leg% Noti)e

• Fin% Out)oe ! Outst%n/ing %ount 5%s re)overe/ %9ter sen/ing t*e eg% noti)e

un/er eg% negoti%tion %n/ %9ter giving reie9 o9 12M.

41



Case)

LI*I,A*IO( 4Aicable (egotiation *o Litigation5

• Cient B%)groun/ Co'%n4 org%ni,e/ %n/ e=isting un/er t*e %5s o9 Po%n/ %n/

)o'%n4 is eng%ge/ in t*e business o9 i'orting v%rious stones# gr%nite 'ro/u)ts %n/

en?o4s iense re'ut%tion in t*e intern%tion% %ret.

• C%se %ssigne/ Ai)%be negoti%tion to Litig%tion!

C%i Aount ! JSD 2"66

Re)overe/ ! ! JSD 2"66

• Pro?e)t Des)ri'tion ! Cient tr%ns9erre/ % su o9 JSD 2666 to su''ie/ goo/s

but neit*er goo/s 5ere su''ie/ nor returne/ t*e %/v%n)e %ount o9 JSD

666.66.

• Issue invove/!

Debtor 5%s 5i9u /e9%uter %n/ )*e%ting on our )ient

• Re)over4 A)tivities

Registr%tion o9 )riin% Co'%int

Fiing o9 L%5suit in )ourt

C*e) Boun)ing C%se

• Fin% Out)oe >e 'eruse/ in t*e )ourt 9or %roun/ + ont*s %n/ 9in%4 *e

)%i 5%s sette/ out o9 )ourt bet5een t*e '%rties. Debtor *%s ree%se/ t*e

outst%n/ing /ebt but 5it*out interest.

42



List o+ our ;e# Clients

Y%*oo

7ooge :e5ett P%)%r/

Asi%n P%ints

C*ebon/ C*ei)%s

Rei%n)e Li9e Insur%n)e

7o/re? & Bo4)e $9g. Co. Lt/.

$onster

In/i% 8u%r

Orient Cer%i)s %n/ In/ustries

Lt/.

7N ReSoun/

A Bog%ri :o/ings

ITP Pubis*ing 7rou' Veri%tri= Crossbe% S4stes Lt/

7u9 Fin%n)e

7oE/ Stu/ent Fin%n)ing

In?et

Coer)i% B%n 8ut%r

43



8S 8u%)@u%rei S4on/s Lt/

Li9eong In/i% Liite/

:in/ $e/i)o Pro/u)t

44



45



&ie3 o+ our O3ne7 (e3 +acilities

Documents

B2B Recovery Services in India