Lesson 2

Developing Human Relations Skills in

the Workplace

Next Generation Science/Common Core Standards Addressed!

SL.11-12.5 Make strategic use of digital media (e.g., textual, graphical, audio, visual, and interactive elements) in presentations to enhance understanding of findings, reasoning, and evidence and to add interest. (HS-PS1-4)

Bell Work!

Explain the importance of developing human relations skills.

Recognize personality styles in people.

Identify skills wanted by employers. Discuss some personal qualities

employers desire in employees.

Terms Authoritarian Cooperative skills Compromiser Contributor Democratic Distracter Dominator Elaborator

Encourager Follower Human relations

skills Information-giver Information-

seeker Integrator Laissez-faire Manipulator

More terms No-show People skills Personal conflict Personality Protester Opinion-giver Opinion-seeker Recognition-

seeker

Interest Approach

What people skills do you possess?

Why are these traits important?

Why are people skills important in the workplace?

People skills or human relations skills are important abilities that help people work together and get along.

Leadership for others to follow

Be committed to doing the best job possible.

Surround yourself with quality people. Have a cheerful, pleasant attitude. Don’t pass the buck. Admit your mistakes or the fact that

you don’t know the answer. Avoid negative criticism of co-workers.

Leadership for others to follow

Stand up for your beliefs. Be open-minded. Be diplomatic. Keep a positive mental attitude. Develop a professional, energetic image. Be a team player. Treat coworkers as you want to be

treated.

Do various personality styles affect the workplace?

Personality can be defined as the collection of one’s distinctive individual qualities.

It is the way a person thinks, functions, and relates to others.

Types of personalities.

Dominator - one who likes to control a group.

Compromiser - one who sees all sides of an issue.

Follower - one who watches, listens, and usually follows the group.

Protester - one who speaks out strongly against issues.

Types of personalities

Encourager - one who gives hope, courage, confidence, and support.

Integrator - one who removes barriers. Contributor - one who likes to share

information and initiate projects Opinion-seeker - one who likes to get

other people’s opinion.

Types of personalities

Opinion-giver - one who constantly provides his or her own opinion.

Information-seeker - one who wants to seek out the facts and information.

Information-giver - one who always has answers to questions.

Elaborator - one who wants to see everything completed to detail.

Types of personalities

Recognition-seeker - one who is always seeking recognition.

Distracter - one who does silly or foolish things for attention.

No-show - one who does not show up for events or activities.

Three styles of leadership.

Authoritarian: leadership style which favors blind submission to authority.

Laissez-faire: leadership style or personality which lacks direction or interference.

Democratic: leadership style that favors democracy and social equality.

Personal conflict - difference between two people that disrupts progress.

Causes of Conflict Poor communication Low self-esteem Stress or a stressful environment Bad decisions or poor judgment Holding grudges

What skills do employers want in their employees?

achiever anticipation positive attitude commitment command competitiveness courage credibility

dedication dependable discipline drive empathy ethics focus ideation

What skills do employers want in their employees? knowledge loyalty organization responsible self-confident team player values

Other employability skills

personal management skills teamwork skills academic skills

What qualities do employers look for in an employee?

Positive attitude Cooperative Dependable Trustworthy Hard working Respectful Diligent

Committed Handle criticism

well Dress appropriately Have initiative Have respect for

authority.

Review/Summary

Why are people skills important in the workplace?

Do various personality styles affect the workplace?

What skills do employers want in their employees?

Review/Summary

What types of qualities do employers look for in an employee?