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Bruce Palmer102 Lillian Lane, Somerset, PA [email protected], 814-248-2944
EDUCATION
Bachelor of Arts: Geography and Mathematics MinorUniversity of Pittsburgh at Johnstown January 2010 - December 2014
Geographic Information Systems (GIS) Certificate University of Pittsburgh at Johnstown December 2014
PROFESSIONAL EXPERIENCE
92G Food Service SpecialistUnited States Army National GuardFebruary 2007 – Present
Awarded Food Service Position at the culmination of 8-weeks basic training and addition 8-weeks of intensive, specialized food service training
Preparing meals for over 300-600 personals. Responsible for 2-5 soldiers in squad
Supported battlefield operations and provided food and supplies for over 500 soldiers
Supplying equipment to personnel and having accountability for equipment
Awake Overnight Representative Invisions Human ServicesApril 2014 – Present
Provide very customized supports for people of all ages with intellectual, physical, neurological and other disabilities
Provide transportation, communication, and other necessary assistance to each person supported related to medical or other emergency situations
Implement and document all supports as specified in the Individual Support Plan
Customer Service Representative Health Net Federal ServicesJune 2014 – Present
Assisting Service members, veterans, and their family members to understand their Tricare Insurance benefits, rules, and regulations in a call center environment
Navigating through various systems for authorizations/referrals for patients and editing the information if needed
ADDITIONAL EXPRIENCE
Veteran RepresentativeThree Wire SystemsNovember 2012 – September 2013
Provided Veterans and Service Members with pertinent program information and additional career, housing and benefit resource referrals in a call-center environment
Conduct orientation sessions with the Virtual Collaboration Tool (VCT) for new and existing clients; including, but not limited to, basic troubleshooting, accessing and using the program
PROFESSIONAL AFFILIATIONS
Military Veteran Program January 2010 – December 2014
Geography Club September 2012 – December 2014
CLEARENCES and CERTIFICATIONS
Secret Security Clearance February 2007 – February 2017
CPR/AED Adult Certified, American Red Cross May 2014 – Present