AynalemMersha

8/12/2019 AynalemMersha

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AynalemMershaAddress, Addis Ababa

Contact Number: (+251) 0910608589 & 0940191143Email: [email protected]

Website: aynalemmersha.blogspot.com

Personal Profile:

A hardworking and self-reliant individual, who is efficient in carrying out administrative tasks in

pressured environments and competent to provide a good service for clients. Very well

presented, diligent and a determined individual. Self-motivated with a very high level of

commitment in any task undertaken. Works well on her own and is a good team member.

Receptionist and Tour Guide Customer Service Expert MS Office Power User Adept Written/Verbal Communicator Marketing techniques Customer Relationship

Managing rent a Car services Tour Guide Consultancy

Key SkillsOffice Skills:

Telephone & Front Desk Reception Customer Service

Filing Database & Records Management Executive & Administrative Support Reports & Spreadsheets Complaint Handling Data Entry (75 WPM) English and Amharic Language expert

Computer Skills:

Word Excel
mailto:[email protected]:[email protected]:[email protected]:[email protected]


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Professional Experience

Queen Sheba International Hotel (Addis Ababa)

Receptionist, Feb 2013 to Present

Excelled in role requiring the ability to handle a variety of customer service and

administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume

environment. Calmed upset/angry customers researched and rapidly solved problemsand rebuilt client trust to prevent the loss of key accounts.

Led cleanup of company database and files. Restored organization to personnel,financial and operational records and accelerated data input, processing and retrievaltimes.

Consistently praised by management for the quality and timeliness of reports, attention todetail exemplary customer service delivery and team-player attitude.

Lal Hotel (Woldea, Ethopia )

Receptionist, March 2009 to Jan 2013

Perform reception duties such as answer telephone calls, make appointments, anddisclosure forms are completed correctly, and customer records are updated.Responsible for receiving and checking deliveries; maintaining hair stockroom in a tidycondition.

Dealing with enquiries, complaints, and correspondence: where possible, helping directly;passing others on to appropriate members of staff; dispatch of standard information.

Cash handling, processing payments, drawing up invoices and receipts.Ensure reception/ front desk is adequately stocked and information is updated and clearlydisplayed.

To under any other administrative duty when needed such as photocopying, filing etc.

Juresalam HotelReceptionist, March 2002 to Jan 2009

Effectively handled inquiries from new and existing customers about their gymmembership.

Skilled in customer service and telephone operations, dealt with customers queries andphone presentations in a professional manner

Trained as a first aider for use in various emergency situations to identify problems andto co-ordinate emergency response.Utilised proprietary software for entering customerinformation into computerized database.

Responsible for carrying out health and safety checks on daily basis.

Education

Primary school 1-8 lalibela primary school

Secondary school 9-10 lalibela high schoolReference: Ato Tewabe fenta General manager Lal hotel Woldiya Phone Number 251911212755

Documents

AynalemMersha