RESUME

Ayan Roy

C/O- Alok RoyP.O.+Vill - Narayanpur, Paschimpara.P.S. - JagaddalDist. – 24 Parganas (N)Kolkata - 743126Phone – 8981574814/9748120057 Email –ayanroy94651@gmail.com

Career Objective:-

My career objective is to work for an organization where I can apply the knowledge and experience that I have gained to improve and guide the future of the organization. I assure that with my work, I shall continue to enhance my skills and knowledge to provide good quality of work and thus remain an asset for an organization.

Strengths:-

Capability to understand and implement system functions and processes. Ability to perform and deliver constantly on the set targets. Excellent in MIS work, managing team, data analysis, data validation, reporting and

data presentation.

Working Experience:-

April-2015 to till date

TATA Business Support Services Ltd. (Tata Communications Ltd - Enterprise collection) Kolkata

Position Hold – Customer Relationship Executive

Handling Enterprise collection (including Govt. PSU) on behalf of TATA Communications Ltd for eastern region.

Analyze large volumes of payment transaction and customer data to generate insights and actionable recommendations to drive business growth.

Provide single point of contact for billing of East Enterprise customers. Handling customer’s escalation. Client visit. Preparing data, MIS and monthly projection. Handling Retention & Renewal directly with the customer.

K S Cotton Pvt. Ltd. April-2014 to April-2015

Kolkata

Position Hold – MIS Head and Field Supervisor

Analyze large volumes of transaction and customer data to generate insights and actionable recommendations to drive business growth.

Synthesize analyses into clear, sound recommendations; takes responsibility for structuring and writing reports from a work stream or project level.

Create highly predictive models using segmentation and regression techniques to drive profits.

Reviews analytics end-products to ensure accuracy, quality and timeliness. Proactively seeks new knowledge and structures project work to facilitate the

capture of Intellectual Capital with minimal oversight. Making monthly data, MIS & Flow. Taking care of all FOS’s allocation and visit.

Kantech Solution Pvt. Ltd. (Bharti Airtel Process) Dec-2013 to April-2014

Kolkata

Position Hold – High Value Customer Service Officer

Job Responsibilities:

Make various types of reports using MS – Excel. Data allocation on a daily basis to collection and retention Agencies. Ensuring 100% adherence of all organization processes/policies & Code of Conduct. Give various supports to all collection & retention agencies. Making monthly data, MIS & Flow. Taking Retention and Collection

E-solve Infotech Pvt. Ltd. (Vodafone) Sep 2011 to Dec 2013

Kolkata

Position Hold – Virtual Relationship Manager(High Value )

Job Responsibilities:

Make various types of reports using MS – Excel & MS Access. Data & Report send to Manager. Ensuring 100% retention.

Kankei Relationship Marketing Services Pvt. Ltd. (Vodafone DHL) Sep 2010 to Sep 2011

Kolkata

Position Hold – Customer care Executive

Job Responsibilities:

Only handle customers carefully.

Educational Qualification:-

Passed Madhyamik in the year 2007 Passed Higher Secondary in the year 2009 Appeared B.Sc 3rd year (H) in the year 2016

Computer Exposure:-

Having good thorough knowledge with computers. Highly efficient in MS – Office (Word, Excel, Access & PowerPoint). Fully conversant with CRM & Billing Applications. Generation of reports from the Live System and preparation of reports & other MIS’s.

Personal Details:

Name : Ayan Roy Date of Birth : 21-Oct-1991 Father’s Name : Alok Roy Sex : Male Marital Status : Single Nationality : Indian Phone : 8981574814/9748120057 Permanent Address : P.O.+Vill - Narayanpur,Paschimpara,

PS -Jagaddal;Dist – 24 Parganas (N);Kolkata - 743126

Reference:

References and letters of recommendation available on request.

Declaration: - I certified that the forgoing information is correct and complete to the best of my knowledge and nothing has been concealed.

Date:- 16th April’15-------------------------------------------

(Ayan Roy)