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1390/ AWI 204 Att.1 Rev.2 10 Jun. 2009 Page 1 of 13

KHARAFI NATIONAL

ADMINISTRATION WORK INSTRUCTION AWI 204

PROJECT QUALITY PLAN

PROJECT: CENTRAL BANK OF KUWAIT NEW HEADQUARTERS

BUILDING BP-02 MAIN BUILDING WORKS

KN Proj!" No : #$%0

2 10 Jun. 2009 QCE/ PM QAM (P) CORP. QCM OM

Rev. ate P!e"a!e# Rev$e%e# Rev$e%e# A""!ove#

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REVISION RECORD SHEET

$) Rev$&$on& afte! Rev. 0 a!e #enote# ' a ve!t$a* *$ne $n t+e *eft +an# ,a!g$n aga$n&t t+e !ev$&e#

te-t %$t+ t+e !ev$&$on nu,'e! #$&"*ae# ne-t to t+e !ev$&$on *$ne a& &+o%n on t+e *eft.

$$) Rev$&$on 0 $& $&&ue# fo! C*$ent Rev$e% a""!ova* an# $,"*e,entat$on. u'&euent !ev$&$on& &+a**'e #enote# 1 2 3 et.

Rev. Date Section Description

0 13 Ot. 200 A** et$on& I&&ue# fo! C*$ent Rev$e% A""!ova* an# I,"*e,entat$on

1 29 ov. 200et$on& 1.2 3.0.2 .2 5.2 5.45. an# .3.

Con&u*tant o,,ent& $no!"o!ate# an# $&&ue# fo! A""!ova* an#I,"*e,entat$on

2 10 Jun. 2009et$on

1.2A""en#$- 4

Con&u*tant o,,ent& $no!"o!ate# an# $&&ue# fo! A""!ova* an#

I,"*e,entat$on

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CONTENTS

Page No

1.0 COPE 4

2.0 RE6ERECE

3.0 E6II7IO

4.0 Q8AI7: MAA;EME7 :7EM 5

.0 MAA;EME7 REPOIEME7 12

9.0 APPEICE 13


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1.0 SCOPE

1.1 7+$& P!o?et Qua*$t P*an $& a o,,$t,ent to t+e O!gan$@at$on& Qua*$t Manage,ent &te,B

a) 7o "!ov$#e on&$&tent "!o#ut t+at ,eet& Cu&to,e! an# a""*$a'*e !egu*ato!

!eu$!e,ent& an#

') 7o a##!e&& Cu&to,e! &at$&fat$on t+!oug+ t+e effet$ve a""*$at$on of t+e &&te, $n*u#$ng"!oe&&e& fo! ont$nua* $,"!ove,ent an# t+e "!event$on of nononfo!,$t.

1.2 7+e "!o?et &o"e of %o! $& a& un#e!B

$) Me+an$a* e!v$e&B

Po*'ut*ene %ate! &u""* #!a$nageDPE "$"e& ;RP %ate! tan& an$ta! f$-tu!e& E*et!$a*

%ate! +eate!& 7e!,$na* %ate! f$*te!& 6$!e P!otet$on &&te, %$t+ &"!$n*e! &&te,/#e*uge/foa,&

&&te, P; &e!v$e& Pu,"& an# >a*ve& Poo* an# 6ounta$n eu$",ent P*u,'$ng eu$",ent

an# &"e$a*t$e& a*on A*te!nat$ve fo! vau*t a!ea& o,"ute! &e!ve! !oo, F$t+en oo# 6$!e

"!otet$on an# 7e,"o!a! 6$!e P!otet$on. It a*&o $n*u#e& e-te!na* &to!, an# &e%age net%o!&.

$$) >AC e!v$e&

Meta* ut an# Ae&&o!$e& #!on$ P$"$ng G "e$a*t$e& ut an# P$"e $n&u*at$on C*a##$ng

Wate! Coo*e# Cent!$fuga* C+$**e!& Paage# Coo*$ng to%e! eat E-+ange! A$! an#*$ng

8n$t& 6an Co$* 8n$t& 8n#e! f*oo! A$! Con#$t$on$ng 8n$t 6an 7$*e 8n$t Co,"ute! Roo, A$!

Con#$t$on$ng 8n$t& "*$t /H Coo*$ng un$t& 6an& A$! to A$! Ene!g !eove! un$t& >AC

Pu,"& Cent!$fuga* an# e"a!ato!& P!e&&u!$@at$on un$t& A$! e"a!ato!& C+e,$a* Wate!

7!eat,ent >a!$a'*e A$! >o*u,e (>A>&) a*ve& A$! 6$*te!& $ffu&e!& Reg$&te!& ;!$**e&

C4 +e*te! Eu$",ent& Auto,at$ Cont!o* euene& Auto,at$ 7e,"e!atu!e Cont!o*

euene& an#

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2.0 REFERENCES

2.1 IO 9000B 200 Qua*$t Manage,ent &te,& D 6un#a,enta*& an# voa'u*a!

2.2 IO 9001B 2000 Qua*$t Manage,ent &te,& D Reu$!e,ent&

2.3 IO 9004B 2000 Qua*$t Manage,ent &te,& D ;u$#e*$ne& fo! Pe!fo!,ane I,"!ove,ent&2.4 7+e O!gan$@at$on&B

o Qua*$t A&&u!ane Manua*

o C*$ent P!o?et "e$f$at$on&

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3.0 DEFINITIONS

3.1 C*$ent / Cu&to,e! D Cent!a*

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.0 !"#$IT% N#'E&ENT S%STE&

4.1 7+e Qua*$t Manage,ent &te, e&ta'*$&+e# ' t+e O!gan$@at$on &+a** 'e $,"*e,ente#

,a$nta$ne# an# ont$nua** $,"!ove# $n ao!#ane %$t+ t+e !eu$!e,ent& of IO 9001B2000.

7+e P!o?et Qua*$t P*an $#ent$f$e& t+e Wo! In&t!ut$on& an# o! ont!at #ou,ent& to 'e

a""*$e# "*u& ot+e! $nfo!,at$on a& !eu$!e# to ,eet t+e ont!at !eu$!e,ent&.4.2 A** Cu&to,e! ont!at #ou,ent& &+a** 'e $#ent$f$e# (A""en#$- ) an# t+e$! #$&t!$'ut$on

ont!o**e#. O'&o*ete #ou,ent& &+a** 'e #$&"o&e# of o! *ea!* $#ent$f$e# a& &u+ to "!event

t+e$! un$nten#e# u&e.

7+e #$&t!$'ut$on of "!o?et #ou,ent& &+a** 'e #one a& g$ven $n A""en#$- 1.

7+e ont!o**e# #$&t!$'ut$on of t+$& P!o?et Qua*$t P*an &+a** 'e a!!$e# out a& g$ven $n t+e

Cont!o**e# Co" o*#e!& *$&t A""en#$- 2.

Rev$&$on& to t+e P!o?et Qua*$t P*an &+a** 'e #eta$*e# $n t+e Rev$&$on Reo!# +eet. A**

!ev$&$on& &+a** 'e &u'?et to t+e &a,e ont!o*& a""*$a'*e to t+e $n$t$a* #eve*o",ent of t+e

"*an.Qua*$t !eo!#& ($n&"et$on te&t et.) &+a** 'e ,a$nta$ne# to "!ov$#e ev$#ene of onfo!,ane

to !eu$!e,ent& an# of effet$ve o"e!at$on of t+e Qua*$t Manage,ent &te,. 7+e

$#ent$f$at$on &to!age an# !et!$eva* of t+e&e !eo!#& &+a** 'e $n ao!#ane %$t+ O!gan$@at$on&

"!oe#u!e&.


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(.0 N#'E&ENT RESPONSI)I$IT%

(.1 &anage*ent Co**it*ent

7+e O!gan$@at$on& ua*$t "o*$ an# ua*$t o'?et$ve& a!e g$ven $n t+e Qua*$t A&&u!ane

Manua*.

A#euate !e&ou!e& o,"!$&$ng f$nane t!a$ne# ,an"o%e! an# on&t!ut$on eu$",ent

&+a** 'e "!ov$#e# fo! e-eut$on of t+e "!o?et. A*&o !e&ou!e& &+a** 'e "!ov$#e# fo!ve!$f$at$on of ua*$t "!oe&& "!o#ut an# $nte!na* au#$t&.

(.2 C+sto*er Foc+s

7+e "!o?et ,anage,ent &+a** en&u!e t+at Cu&to,e!& !eu$!e,ent& a& &tate# $n t+e ont!at

#ou,ent& a!e #ete!,$ne# an# fu*f$**e# to en+ane Cu&to,e! &at$&fat$on.

(.3 !+a,it- Po,ic-

7+e ua*$t "o*$ $& g$ven $n Qua*$t A&&u!ane Manua* an# &+a** 'e o,,un$ate# an#

un#e!&too# at a""!o"!$ate *eve*&.

(. !+a,it- P,anning7+e P!o?et ua*$t "*an +a& 'een #eve*o"e# to $no!"o!ate t+e !eu$!e,ent& of t+e

O!gan$@at$on& ua*$t ,anage,ent &&te, %$t+ t+e &"e$f$ nee#& of t+e "!o?et a& g$ven $n

t+e ont!at #ou,ent&.

7+e P!o?et "e$f$ P!oe#u!e& a!e g$ven $n A""en#$- 3.

$te $n&"et$on at$v$t$e& &+a** 'e fo**o%e# a& "e! t+e "!o?et &"e$f$ $te In&"et$on

P!oe#u!e an# a""!ove# I7P&. $&t of I7P& a!e g$ven $n A""en#$- 5.

(.( Responsii,it-/ #+torit- an Co**+nication

7+e "!o?et O!gan$@at$on &t!utu!e $& g$ven $n A""en#$- 4.

7+e !e&"on&$'$*$t$e& / aut+o!$t$e& of e "e!&onne* a& $#ent$f$e# $n t+e "!o?et& O!gan$@at$on&t!utu!e a!e g$ven $n A""en#$- .

7+e P!o?et Manage,ent &+a** en&u!e t+at t+e o,,un$at$on a,ong &taff ,e,'e!& $&

effet$ve at a** *eve*&. C+anne*& fo! o,,un$at$on &+a** 'e ,eet$ng& not$e 'oa!# "!og!e&&

,eet$ng& &afet ,eet$ng& o"en ae&& to &&te, #ou,ent (E*et!on$ Me#$a).

(. &anage*ent Revie

7+e ua*$t ,anage,ent &&te, &+a** 'e !ev$e%e# ' t+e O!gan$@at$on& Manage,ent at

"*anne# $nte!va*& to en&u!e $t& ont$nu$ng &u$ta'$*$t a#eua an# effet$vene&&.

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.0 RESO"RCE N#'E&ENT

.1 Provision o4 reso+rces

7+e nee&&a! !e&ou!e& nee#e# ' t+e "!o?et $n o!#e! to a+$eve $t& ont!atua* o'*$gat$on&

to%a!#& t+e Cu&to,e! &+a** 'e "!ov$#e# ' t+e O!gan$@at$on a& o,,$tte# $n t+e "!o?et

&"e$f$ !eu$!e,ent a& #ef$ne# $n t+e ont!at..2 H+*an reso+rces

7+e e,"*oee& %+o a!e a&&$gne# !e&"on&$'$*$t$e& &+a** 'e o,"etent on t+e 'a&$& of

a""!o"!$ate e#uat$on t!a$n$ng &$**& an# e-"e!$ene.

7+e QA t!a$n$ng &+ou*#B

P!ov$#e e,"*oee& %$t+ t+e too*& to e&ta'*$&+ an# ut$*$@e a Con&t!ut$on Qua*$t

P!og!a, t+at fu*f$**& t+e ont!at &o"e of %o!.

A&&$&t e,"*oee& to a+$eve t+e ua*$t of on&t!ut$on out*$ne# $n t+e ont!at.

P!ov$#e e,"*oee& %$t+ t+e a"a'$*$t to "!o#ue an# ,a$nta$n ae"ta'*e !eo!#& of

$t& ua*$t ont!o* at$v$t$e&.

.3 In4rastr+ct+re

7+e "!o?et &+a** $#ent$f "!ov$#e an# ,a$nta$n t+e $nf!a&t!utu!e $t nee#& to a+$eve t+e

onfo!,$t of "!o#ut.

. 5or6 environ*ent

A &u$ta'*e %o! env$!on,ent &+a** 'e "!ov$#e# fo! t+e e,"*oee& on&$#e!$ng nee&&a!

+u,an an# "+&$a* fato!& nee#e# to a+$eve onfo!,$t of t+e "!o#ut.


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7.0 PROD"CT RE#$I8#TION

7.1 P,anning o4 pro+ct rea,i9ation

7+e P!o?et Qua*$t Cont!o* P*an $#ent$f$e& e "!oe&&e& a""*$a'*e "!oe#u!e& an# !$te!$a

fo! ae"ta'$*$t $n A""en#$- .

Qua*$t !eo!#& &+a** 'e ,a$nta$ne# to "!ov$#e onf$#ene of onfo!,$t of t+e "!oe&&e&an# !e&u*t$ng "!o#ut.

7.2 C+sto*er re,ate processes

7+e f$na* "!o#ut &+a** 'e $n ao!#ane %$t+ t+e Cu&to,e!& ont!atua* !eu$!e,ent& &+a**

,eet &tatuto! !egu*at$on& an# "!ov$#e &at$&fato! an# nee&&a! "e!fo!,ane fo! t+e

"u!"o&e $nten#e#.

7+e *$&t of Cu&to,e! ont!at #ou,ent& $n*u#$ng &"e$f$at$on& $& g$ven $n A""en#$- .

An +ange& $n t+e ont!at !eu$!e,ent& &+a** 'e !ev$e%e# "!$o! to ae"tane an#

$nfo!,e# to a** !e*evant "e!&onne*.Effet$ve o,,un$at$on %$t+ t+e Cu&to,e! &+a** 'e e&ta'*$&+e# to fu*f$* ont!atua*

o'*$gat$on& an# a+$eve Cu&to,e! &at$&fat$on.

7+e fo!,& *$&te# $n A""en#$- 10 &+a** 'e u&e# to get a""!ova* fo! t+e ,ate!$a*& #ou,ent&

an# #!a%$ng& et. f!o, Con&u*tant.

7.3 Design an: or eve,op*ent

7+e 'a&$ #e&$gn& fo! t+e Me+an$a* an# E*et!$a* &&te,& &+a** 'e "!ov$#e# ' t+e

Cu&to,e!.eta$*e# #e&$gn of t+e MEP %o!& &+a** 'e #one ' e&$gn on&u*tant a""o$nte#

' t+e Cu&to,e! an# t+e "!e"a!at$on of &+o" #!a%$ng& &+a** 'e a!!$e# out ' t+e

O!gan$@at$on an# a""!ove# ' Con&u*tant.

7.3.1 Doc+*ent Contro,

Cont!o* of #ou,ent& fo! #eta$*e# eng$nee!$ng ($.e. "!e"a!at$on of &+o" #!a%$ng&)

"!ou!e,ent on&t!ut$on $n&"et$on &u""*$e!/&u'ont!ato! %$** 'e fo**o%e# a& #eta$*e# $n

"!o?et &"e$f$ ou,ent Cont!o* "!oe#u!e.

7. P+rcasing

7+e "!o#ut& &+a** 'e "u!+a&e# f!o, &u""*$e!& %+o a!e e$t+e! on t+e Cu&to,e!& A""!ove#

u""*$e!& *$&t o! t+e O!gan$@at$on A""!ove# u""*$e!& $&t.

7+e ua*$t !eu$!e,ent& &+a** 'e o,,un$ate# to t+e &u""*$e!& at t+e t$,e of &ee$ng

uotat$on&. 7+e "u!+a&$ng "!oe&& &+a** 'e ont!o**e# an# t+e "u!+a&e# ,ate!$a* ve!$f$e#

a& "e! ont!at !eu$!e,ent& $n*u#$ng #u!at$on of #e*$ve! f!o, t+e ,anufatu!e! an# o!

&u""*$e! to t+e %o!&$te. P!$o! a""!ova* f!o, u&to,e! %$** 'e o'ta$ne# 'efo!e ,ate!$a*& a!e

u&e# at %o! &$te.

7.( Pro+ction an service provision

7+e P!o#ut$on an# &e!v$e o"e!at$on& &+a** 'e a!!$e# out un#e! ont!o**e# on#$t$on&. 7+e

"!o?et &+a** va*$#ate an "!o#ut$on an# &e!v$e "!oe&&e& %+e!e t+e !e&u*t$ng out"ut annot

'e ve!$f$e# ' &u'&euent ,ea&u!e,ent o! ,on$to!$ng. 7+$& $n*u#e& an "!oe&&e& %+e!e

#ef$$en ,a 'eo,e a""a!ent on* afte! t+e "!o#ut $& $n u&e o! t+e &e!v$e +a& 'een

#e*$ve!e#. >a*$#at$on &+a** #e,on&t!ate t+e a'$*$t of t+e "!oe&&e& to a+$eve "*anne# !e&u*t&

t+!oug+ ua*$f$e# "!oe&&e& eu$",ent "e!&onne* o! #ef$ne# ,et+o#o*og$e& "!oe#u!e& an#


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!eu$&$te te&t$ng ' a""!ove# $n#e"en#ent *a'o!ato! a& "e! t+e !eo,,en#at$on& of

$nte!nat$ona* &tan#a!#&.

7+e "!o#ut& &+a** 'e $#ent$f$e# ' &u$ta'*e ,ean& t+!oug+out t+e "!o#ut$on an# &e!v$e

o"e!at$on&.

7+e Cu&to,e!& "!o"e!t (f!ee $&&ue) &+a** 'e !eo!#e# $#ent$f$e# ve!$f$e# "!otete# an#&afegua!#e# unt$* $no!"o!ate# $n t+e f$na* "!o#ut.

7+e onfo!,$t of "!o#ut &+a** 'e "!e&e!ve# #u!$ng $nte!na* "!oe&&$ng an# #e*$ve! to t+e

$nten#e# #e&t$nat$on. 7+$& &+a** $n*u#e $#ent$f$at$on +an#*$ng "aag$ng &to!age an#

"!otet$on.

7. Contro, o4 *onitoring an *eas+ring evices

Ca*$'!ate# #ev$e& &+a** 'e u&e# fo! ,on$to!$ng an# ,ea&u!$ng "u!"o&e& to a&&u!e

onfo!,$t of "!o#ut to &"e$f$e# !eu$!e,ent&. 7+e&e ,ea&u!$ng an# ,on$to!$ng #ev$e&

&+a** 'e a*$'!ate# an# a#?u&te# "e!$o#$a** "!$o! to u&e. A** a*$'!at$on& &+a** 'e a!!$e# out

' O!gan$@at$on& IM7E fa$*$t an# o" of a*$'!at$on !eo!#& an# ont!o* *og &+a** 'e,a$nta$ne# ' t+e "!o?et Qua*$t Cont!o* Eng$nee! an# &to!e ee"e!.


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;.0 &E#S"RE&ENT/ #N#$%SIS #ND I&PROVE&ENT

;.1 'enera,

7+e "!o?et &+a** en#eavo! ont$nuou& $,"!ove,ent t+!oug+ !egu*a! ,on$to!$ng an#

,ea&u!e,ent "!oe&&e&.

;.2 &onitoring an &eas+re*ent7+e Cu&to,e!& &at$&fat$on &+a** 'e g$ven t+e ut,o&t "!$o!$t an $n&tane& of Cu&to,e!&

#$&&at$&fat$on &+a** 'e !e"o!te# to t+e O!gan$@at$on& Qua*$t A&&u!ane e"a!t,ent.

Inte!na* ua*$t au#$t& &+a** 'e on#ute# "e!$o#$a** ' t+e O!gan$@at$on& Qua*$t

A&&u!ane e"a!t,ent. 7+e P!o?et& "!e*$,$na! $nte!na* ua*$t au#$t "*an $& g$ven $n

A""en#$- 9.

Qua*$t !eo!#& &+a** 'e ,a$nta$ne# a& ev$#ene of onfo!,$t %$t+ ae"tane !$te!$a a&

g$ven $n t+e a""!ove# In&"et$on G 7e&t P*an (I7P) A""en#$- 5 an# t+e aut+o!$t

!e&"on&$'*e fo! !e*ea&e of "!o#ut at a""!o"!$ate &tage& &+a** a*&o 'e #ou,ente# a& "e! t+e

a""*$a'*e fo!,& / +e*$&t a& g$ven $n t+e "!oe#u!e&.

;.3 Contro, o4 noncon4or*it-

An "!o#ut t+at #oe& not onfo!, to &"e$f$e# !eu$!e,ent& &+a** 'e $#ent$f$e# an#

ont!o**e# to "!event $t& un$nten#e# u&e.

O"e!at$ona* non onfo!,ane !e"o!t& &+a** 'e $&&ue# (%+e!e !eu$!e#) to ont!o*

nononfo!,$t$e& an# ,u&t 'e !e"o!te# to on&u*tant&.

Co!!et$ve at$on& &+a** 'e taen an# t+e "!o#ut &+a** 'e !eDve!$f$e# to #e,on&t!ate

onfo!,$t. If !eu$!e# nononfo!,$ng "!o#ut& &+a** 'e !e"o!te# fo! one&&$on to t+e

Cu&to,e! an# t+e "!o#ut& %$** 'e u&e# $n on&t!ut$on u"on ae"tane of one&&$on f!o,

Cu&to,e!.

;. #na,-sis o4 ata

7+e "!o?et &+a** o**et a""!o"!$ate #ata fo! ana*&$& to #ete!,$ne t+e &u$ta'$*$t an#

effet$vene&& of t+e ua*$t ,anage,ent &&te, an# to $#ent$f $,"!ove,ent& t+at an 'e

,a#e.

;.( I*prove*ent

7+e O!gan$@at$on $n on?unt$on %$t+ "!o?et ,anage,ent &+a** fa$*$tate ont$nua*

$,"!ove,ent of t+e ua*$t ,anage,ent &&te, of t+e "!o?et t+!oug+ t+e u&e of t+e

O!gan$@at$on& ua*$t "o*$ o'?et$ve& au#$t !e&u*t& ana*&$& of #ata o!!et$ve an#

"!event$ve at$on an# ,anage,ent !ev$e%.7+e O!gan$@at$on &+a** tae o!!et$ve at$on to e*$,$nate t+e au&e of nononfo!,$t$e& $n

o!#e! to "!event !eu!!ene of t+e &a,e $n t+e "!o?et. Co!!et$ve at$on &+a** 'e a""!o"!$ate

to t+e $,"at of t+e "!o'*e,& enounte!e# an# &+a** 'e a""!ove# ' Cu&to,e!.

P!event$ve at$on& &+a** 'e $#ent$f$e# to e*$,$nate t+e au&e& of "otent$a* nononfo!,$t$e& to

"!event ou!!ene.


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AWI-204 Rev.2_10-Jun-09