Avnish Project

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In partial fulfillment of the requirement for the degree of Master in Business Administration (MBA) (2008-2010)UNDER THE GUIDANCE OF: MR. SAPAN JAIN ASSISTANT EXECUTIVE SUBMITTED BY: KARUNA CHAUHAN ROLL NO-7026220852



CERTIFICATE OF APPROVALThe following Summer Project Report titled Employee satisfaction level at Vardhman Textiles Ltd. is hereby approved as a certified study in management carried out and presented in a manner satisfactory to warrant its acceptance as a prerequisite for the award of Post Graduate Degree in Business Management for which it has been submitted. It is understood that by this approval the undersigned do not necessarily endorse or approve any statement made, opinion expressed or conclusion drawn therein but approve the Summer Project Report only for the purpose it is submitted. Summer Project Report Examination Committee for evaluation of Summer Project Report Name Signature ..

PG Summer Project college guide



A project work is a combination of views, ideas, suggestions & contributions of many people. Thus, one of the pleasant part of writing the report is the opportunity to thank those who have contributed towards it fulfillment. Behind every success there is certainly an unseen power of almighty God but an aim is the internal condition of success which is attainable at perfection in everything by who preserves with association of the predecessors, teachers, family members, friends and colleagues. I consider it as great privilege to have esteemed Lect. Ms GEETA SACHDEVA as my project guide. I take this opportunity to express my sincere gratitude to her through constant advice and constructive criticism nourished my interest in the subject and provided a free and pleasant atmosphere to work against all odd situations. I avail this opportunity to extend my heartfelt thanks and deep respect to faculty members for their able guidance during the course of this project.


PREFACEThis project is the result of eight weeks training at Vardhman Group Ludhiana. Summer training is an integral part of Master in Business management course and it aims at providing a first hand experience of industry to students. This practical experience helps the students to view the real Business World closely. Which inturn influence our perception. I am privileged that I got an opportunity to pursue my summer training in such a reputed ,well established,fast growing and professionally managed organization. The project assigned to me dealt with the study of satisfaction level of employees working in Vardhman so I got an opportunity to deal with the workers and also see and understand that how various departments in an organization work and are managed. In the end I would like to express our deepest gratitude to entire faculty members who have been guiding force behind this project and encouraged me for successful completition of my project.



TABLE OF CONTENTSI. TITLE PAGE II. CERTIFICATE OF APPROVAL III. ACKNOWLEDGEMENT IV. PREFACE V. EXECUTIVE SUMMARY CHAPTER 1. 1. Introduction to employee satisfaction CHAPTER 2 Company profile CHAPTER 3 Objectives of the study Research methodology Research design Sample design and size Sources of data Scope of the study CHAPTER 4 Data coding Data analysis CHAPTER 5 Findings Recommendations Conclusion Limitations APPENDIX Bibliography Questionnaire


EXECUTIVE SUMMARYPROJECT TITLE:- To study the employee satisfaction level at Vardhman. DURATION:- 2 months Our project is on Employee Satisfaction at Vardhman Textiles Ltd .In this Project , I have tried to measure the satisfaction level of employees. Although this is an abstract concept, I have tried to measure it with the help of questionnaire method. In this, we have asked questions related to work environment, training and development, compensation, career growth and welfare facilities and all other factors. By data analysis we got the findings. We found that more than 50% of the employees are satisfied with the company. There are certain areas which are very good and employees are satisfied by those areas like work culture, work environment, relationship of the employees with the management but in certain areas the company needs improvement like welfare facilities, training development programs, salary structure, transport facilities and infrastructure etc.


INTRODUCTION TO EMPLOYEE SATISFACTIONEmployee satisfaction is an abstract concept.The actual manifestation of the state of satisfaction vary from person to person. The state of satisfaction depend on the number of both physical and psychological variables. Employee satisfaction is a comprehensive term including satisfaction of employees by the organization.. Why employee satisfaction survey is required? Research shows that satisfied, motivated employees facilitate higher customer satisfaction and, in turn, positively influence organizational performance. Organizations that invest in measuring employee opinions and attitudes, by incorporating Employee Satisfaction Surveys into their existing HR processes, can develop such a workforce. Study of "Employee satisfaction" helps the company to maintain standards & increase productivity by motivating the employees. this study tells us how much the employees are capable & their interest at work place? what are the things still to be satisfy to the employees. although "human resource" are the most important resources for any organization, so to study on employees satisfaction helps to know the working conditions & what are the things that affects them not to work properly. always majority of done by the machines/equipments but without any manual moments nothing can be done. so to study on employee satisfaction is necessary High levels of employee satisfaction are coorelated to high levels of productivity and low levels of absenteeism so companys can save money by contracting a consulting firm to measure employee satisfaction and to identify areas that can be improved to increase employee satisfaction. High employee satisfaction levels can reduce turnover By establishing frequent and consistent employee feedback processes, Confirmit solutions enable enterprises to retain and develop their most vital asset - employees.so measurement of satisfaction level of employees is necessary. Satisfied employees contribute to development and growth to organization Employee satisfaction surveys can provide fast, effective benchmarking of staff opinions and organisational culture. It is an obvious statement but high employee satisfaction levels can reduce employee turnover. Dissatisfied employees tend to perform below their capabilities, result in high 7

turnover of staff and leave their jobs relatively quickly, and are not very likely to recommend your company as an employer. Employee satisfaction research gives employees a voice and also allows the pinpointing of problematic areas, leading to the raising of staff satisfaction levels, developing and reviewing of staff management, and optimising corporate communications. Importance of employee satisfaction in an organization Employee satisfaction is supremely important in an organization because it is what productivity depends on. If your employees are satisfied they would produce superior quality performance in optimal time and lead to growing profits. Satisfied employees are also more likely to be creative and innovative and come up with breakthroughs that allows a company to grow and change positively with time and changing market conditions. The HRM Monitor is a research solution to measure and improve the satisfaction and commitment of employees. It provides insight into:

The satisfaction and commitment of employees The motivation and loyalty of employees Opportunities for improvement

This will help you realize:

Opportunities to increase commitment Better performing employees Reduced employee absenteeism Employees who are more satisfied and motivated



(1) Dail.l. Fields1, Terry.c blum2 Employee satisfaction in work groups with different gender composition has been done by employees. This study investigates the relationship between the gender composition of an employee's work group and the employee's job satisfaction, using a random sample over 1600 U.S. workers. After controlling possible confounding variables, our analysis shows that the level of an employee's job satisfaction is related to the gender composition of the employee's work group, and that the relationship of these variables does not differ between male and female employees. Both men and women working in gender-balanced groups have higher levels of job satisfaction than those who work in homogeneous groups. Employees working in groups containing mostly men have the lowest levels of job satisfaction, with those working in groups containing mostly women falling in the middle. These results are consistent with predictions based on Blau's theory of social structure, that satisfaction would be highest for employees in more heterogeneous groups. (2) Dainy.N.garrison The first study of its kind, The Impact of Employee Attitudes on Market Response and Financial Performance sheds light on how employee satisfaction and engagement drive an organizations bottom-line success, even if those employees have no direct contact with customers. Results of the study suggest that influencing customer behavior goes beyond advertising, beyond delivering on a brands promise, beyond customer service and beyond product research and development. Influencing customer behavior, which in turn effects an organization