AVIS BUDGET GROUP

Ohad Zeira

Vice President, Fleet Ventures

Fleet Management as a Service: ROI Today, New Opportunities Tomorrow

Fleet Management as a Service Ohad Zeira, Vice President, Fleet Ventures

October 2018

AVIS BUDGET GROUP – BY THE NUMBERS

$8.8 BILLION Annual Revenue Worldwide

154MM Rental Days

34MM Transactions

590,00

0 Vehicles

11,000 Locations

Worldwide

ZIPCAR – DISTRIBUTED FLEET

• 12,000 connected cars w/custom telematics

on board and connected to Zipcar platform

• Distributed parking, including gated

access/exit

• RFID & NFC communication to lock/unlock

vehicle

• On-location, on-demand preventative

maintenance & cleaning

OUR VISION

“We envision a world

where mobility is

completely

connected, integrated

and on-demand.”

8 | AVIS BUDGET GROUP NEW MOBILITY 101

CONNECTED CARS

• 100,000+ already connected

around the globe

• Partnerships with leading OEMs,

including Toyota, Groupe PSA

• Partnerships with leading

technology providers including ID

Systems and Continental

• Dual benefits – operational

efficiency and cost savings plus

new features that delight

customers

BUSINESS INTELLIGENCE ARCHITECTURE

OUR NEXT-GENERATION PLATFORM

Functional View

DA

TA I

NG

ESTI

ON

AR

CH

ITEC

TUR

E

DATA LAKE

API, SERVICES & ORCHESTRATION DEVELOPMENT

PLATFORM

TELEMATIC

S

DATA/EVEN

T STREAMS

3rd PARTY

DATA/EVEN

T STREAMS

INTERNAL

DATA

SOURCES

EXTERNAL

DATA

SOURCES

OPERATIONAL DATA STORES

WEB APPLICATIONS

MOBILE APPLICATIONS

OUTBOUND EVENT STREAMS

DATA PUBLISHING ARCHITECTURE

DATA QUERYING

ON-DEMAND DATA EXTRACTION

DATA CACHES

ENTERPRISE DATA HUB

DEVELOPER API PORTAL

3rd PARTY DATA CONSUMERS

3rd PARTY API CONSUMERS

DATA VISUALIZATION

BUSINESS RULES AND COMPLEX EVENT

PROCESSING ENGINE

DATA WAREHOUSE

ANALYSIS AND MODELING SYSTEMS

REPORTING INSIGHTS

EXPLORATORY ANALYSIS MODELS

MACHINE LEARNING MODELS

API CATALOG

CONSENT/PRIVACY

DATA ARCHITECTURE BUSINESS SERVICES ARCHITECTURE

ANALYTICS & DATA SCIENCE ARCHITECTURE

CLOUD INFRASTRUCTURE, CODE AND RESOURCE ORCHESTRATION ARCHITECTURE

OPERATIONAL PLANNING

• Understand the customer journey prior to matching up with a vehicle

• Near real-time understanding of foot traffic and line lengths

• Informs adjustment to workforce schedule and shift management

SELF-SERVE CHECK-IN & EXIT

• Mobile app informs of shuttle

location and ETA

• Mobile app can flash lights of car

for easy discovery

• Mobile app can switch cars

based on in-lot availability and

customer preference

• Connected car can automatically

lift exit gate, getting customer on

the road faster

• On-board GPS instantly shows location of vehicle in real time.

• Used to track impounded and/or missing vehicles; also used to ensure proper fleet availability/demand management

• Since deploying a connected fleet in Kansas City, we’ve seen an 450% reduction in time needed to recover vehicles.

VEHICLE RECOVERY

DEMAND

MANAGEMENT

• Additional use cases for vehicle location

• Tie vehicle positioning and reallocation to demand

• Optimize for utilization and capture rate

• Inform parking decisions

CUSTOMER INTELLIGENCE

• Understand the customer journey in their destination.

• Helps inform the development of ancillary products and services

• Generates co-marketing opportunities

FUEL TRACKING & RECOVERY

• Connected cars track fuel down

to 1/10th of a gallon

• Increases accuracy of fuel

accounting upon return

• Avis Budget can recover

significant revenue lost to under

charging for fuel

• Customers who return vehicles

with more fuel receive an

automatic, and immediate fuel

credit

Any vehicle. Any service. Anywhere. Anytime.

VEHICLE PROVISIONING

• Leverage global fleet to open

new opportunities for

partnership with other mobility

companies;

• Connected cars/fleet enable

easy integration with third

parties

• Augment existing fleets with

additional vehicles and/or on-

demand access to Avis Budget

fleet

• Spotlight: Partnership with Lyft

to meet driver demand

OPERATIONAL SERVICES

• Leverage “brick & mortar”

locations to provide high

quality fleet services

• In-fleeting & prep; routine

maintenance

• Shuttling & storage

• Spotlight: Partnered with

Waymo to provide fleet

servicing for their self-driving

cars

FLEET AUTOMATION

SERVICES

• Automation services is the

backbone of FMaaS

• Cloud-based data

aggregation

• Demand management

• Fleet optimization

• Business Intelligence

Will need to wordsmith slides

Thank you!