Avigilon Control Center™ 5.8 Release Notes4a54f0271b66873b1ef4-ddc094ae70b29d259d46aa8a44a90623.r7.cf2.rackcdn.com/...• Systems not equipped with a compatible NVIDIA graphics card

© 2016 Avigilon Corporation. All rights reserved. No license is granted with respect to any copyright, trademark, patent or other intellectual property rights of Avigilon Corporation or its affiliates.

Avigilon Control Center™ 5.8 Release Notes

Version 5.8.4.12 – Released Monday June 27th, 2016

Release Summary

This is a service release for Avigilon Control Center™ 5.8. Users experiencing issues listed in the

“Issues Fixed” list should consider upgrading to this release. Users of previous versions of ACC 5

can refer to the earlier release notes that follow for further information on new features and issues

resolved.

Issues Fixed

• Resolved an issue where maps are unavailable in the view tab immediately after starting the

ACC client

• Corrected an issue where it is not possible to draw the LPR Lane and other types of detection

areas during configuration after enabling the PTZ panel

• Resolves an issue where double clicking on an image panel would maximize the image panel

instead of zooming into the image

• Fixed an issue where using ‘Find Camera’ to locate a camera on the connection panel list

removes the option to select the Secure/Unsecure communications

• Corrected an issue where motion detection masks could not be configured from ACC for

certain Samsung cameras

• Resolves an issue when setting the protection on a bookmark, if the number of allowed

protected bookmarks is exceeded, the bookmark is deleted

• Addressed an issue where push-to-talk audio cannot be simultaneously broadcast to a Rialto

and one or more cameras. In certain situations ACC crashes.

• Corrected an issue for non-administrator users who could not sign into a clustered ACC site if

the client cannot auto-discover servers and the site was manually added

Avigilon Control Center™ 5.8 Release

© 2016 Avigilon Corporation. All rights reserved. No license is granted with respect to any copyright, trademark, patent or

other intellectual property rights of Avigilon Corporation or its affiliates.

Version 5.8.4.12 (continued)

Known issues in this release

• Computers running Windows 7 or Windows Server 2008 R2 require Microsoft Security Update

KB3033929 to be installed in order to use ACC’s Remote Site Upgrade feature to update an

ACC Server to version 5.8. This Microsoft Security Update is required on both computers

running the ACC Client and the ACC Server if they are running these versions of Windows.

• Computers running Windows Vista or Windows Server 2008 (not R2) require Microsoft Security

Update KB2763674 in order to run the ACC 5.8 installers manually. ACC’s Remote Site

Upgrade feature is not able to install ACC 5.8 if either the Client or Server is running these

versions of Windows, even with the previously mentioned Microsoft Security Update installed.

• Systems not equipped with a compatible NVIDIA graphics card that support 4K decoding will

default to software decoding and exhibit video stuttering symptoms for 8MP cameras

operating using High Frame Rate mode. This affects Dell T5500 and HDVA systems.

• It is not possible to use the "Find Site" option in the ACC Gateway's web configuration interface

to manually add another server in the same ACC site. The web configuration page will hang

and the server will fail to be added.

• Attempting to define a digital output trigger duration greater than the maximum allowed of 60

minutes will correctly report an error, but it will not accept any further input. Workaround is to

close the dialog and start again.

• Opening the Site Health view may cause the ACC client to slow and become unresponsive for

sites that contain a large number of servers (>50). Workaround is to close the camera view tab.





Avigilon™ Camera FW Included

• V3.10.0.106 for HD H4 Pro H.264 cameras

• V3.10.0.118 for HD H.264 H3 cameras with self-learning analytics

• V3.2.0.34 for HD H3 Multisensor cameras

• V3.10.0.114 for HD H4 Box Bullet Dome cameras with self-learning analytics

• V2.6.0.136 for HD H3 Micro Dome cameras

• V2.6.0.134 for HD H3 PTZ cameras

• V2.6.0.132 for HD H3 Bullet cameras

• V2.6.0.130 for HD H3 Box Dome cameras

• V2.2.0.42 for H.264 encoders

• V.2.2.0.34 for HD H.264 cameras

• V4.6.0.14 for JPEG2000 HD Pro cameras

• V4.4.0.2 for JPEG2000 Panoramic cameras




Version 5.8.4.10 – Released Wednesday May 25th, 2016

Release Summary


“Issues Fixed” list should consider upgrading to this release. This release also introduces a

selection of feature enhancements as described below. Users of previous versions of ACC 5 can

refer to the earlier release notes that follow for further information on new features and issues

resolved.

New Features

• When using Avigilon H4 cameras, administrators can now configure the resolution of the

camera stream used for ACC recordings independent to the stream used for ACC live viewing.

When configuring the resolution, administrators should be aware that network bandwidth and

storage requirements increase with higher resolutions and frame rates.

• ACC users who are in a higher rank in the corporate hierarchy can now see who has a lock on

a PTZ camera’s controls and can now override the lock. Users from the same rank cannot

override a lock from each other.

• ACC administrators are now warned and offered the option to create a new view when

modifying and saving an existing ACC view.

• The ACC POS Search results window now supports resizing the receipt column so text is no

longer cut off when viewing wide receipts.

Issues Fixed

• Corrected an issue where In a clustered system with multiple servers, cameras are sometimes

not automatically discovered if one server does not have any connected cameras

• Resolved an issue where email notifications triggered by an LPR event does not contain the

image frame with the vehicle plate visible

• Improved user login times for customers with a large number of sites

• Resolves several issues where the ACC client would crash if the dialog window is maximized

• Improved database scan and recovery function which in certain cases caused servers to take a

very long time to restart

• Fixed an issue when exporting an event based on a bookmark search did not present the

correct event





• Fixed an issue where ACC would intermittently report camera disconnection when analytics

cameras are configured with very low framerates

• Corrected an issue where a rule is triggered when specifying that “any digital input is not

active” but all specified digital inputs are actually active

• Corrected an issue where a rule is not triggered when specifying that multiple digital inputs

must be active



















• Opening the Site Health view may cause the ACC client to slow and become unresponsive for

sites that contain a large number of servers (>50). Workaround is to close the camera view tab.

• When setting the protection on a bookmark, if the number of allowed protected bookmarks is

exceeded, the bookmark is deleted. Workaround is to recreate the bookmark.





















Version 5.8.2.16 – Released Tuesday May 17th, 2016

Release Summary


“Issues Fixed” list should consider upgrading to this release.

Issues Fixed

• System not protecting against IP addresses containing trailing spaces

• Synchronization of maps in multi-server site fails, displays black screen instead of map







































Version 5.8.2.14 – Released Tuesday April 26th, 2016

Release Summary


“Issues Fixed” list should consider upgrading to this release. In particular, ACC Enterprise

customers with large sites (with over 20 servers and/or 1000 cameras) will benefit from upgrading.

Issues Fixed

• Corrected the known issue introduced in the initial ACC 5.8 release where double clicking on a

camera icon in the site view editor could cause the ACC client to crash.

• Increased a timeout value that was preventing the backup of settings in large sites.

• Resolved an issue where an offline RTSP source connected through a hostname could cause

performance issues in large sites.

• Improved performance of server status synchronization for sites that cluster a large number of

servers.







































Version 5.8.2.8 – Released Wednesday April 6th, 2016

Release Summary


“Issues Fixed” list should consider upgrading to this release. In particular, customers using LPR,

the save/restore views option in the Client, or the ACC Enterprise Active Directory integration will

benefit by upgrading due resolved issues listed below. Users of previous versions of ACC 5 can

refer to the earlier release notes that follow for further information on new features and issues

resolved.

Issues Fixed

• Ensured that the LPR overlay is displayed correctly in the ACC Client.

• Ensured that the ACC Client save/restore views functionality works correctly when multiple

monitors are used.

• Improved the security of the Active Directory (AD) integration in ACC.

• Corrected an issue that prevented an image panel from being maximized while video was

being played back in another image panel in the same view.

• Fixed an issue that caused errors when GeoVision GV-EFD1100 cameras were used with ACC.

• Corrected an issue that could cause ACC Server to crash, after an upgrade from a previous

ACC version, when loading large amounts of data for the recorded timeline.

• Fixed an issue that caused the ActiveX Client to incorrectly display the site login page when a

user attempted to export video.














Known issues in this release (continued)


default to software decoding and exhibit video stuttering symptoms for cameras operating

using High Frame Rate mode. This affects Dell T5500 and HDVA systems.

• When the site view is being modified using the Site View Editor, double clicking on a camera

will cause the ACC Client to crash. This issue has existed since the initial ACC 5.8 release and

can be avoided by not double clicking on a camera icon within the site view editor. It is still

possible to modify the order of cameras within the site view.




















Version 5.8.0.38 – Released Monday March 14th, 2016

Release Summary


“Issues Fixed” list should consider upgrading to this release. In particular, deployments using H4A

8 megapixel cameras and Rialtos will benefit by upgrading due resolved issues listed below. ACC

5.8 deployments using H3 cameras should upgrade to this release. Further information can be

found in the H3 camera firmware release notes. Users of previous versions of ACC 5 can refer to

the earlier release notes that follow for further information on new features and issues resolved.

Issues Fixed

• Ensured the ACC 5.8 client is able to smoothly display video streams from 8 MP H4 cameras

configured to use High Frame Rate mode.

• Fixed an issue where analytics detection boxes were not being displayed for some 3rd party

cameras when linked with a Rialto and ACC 5.8 due the camera time not matching ACC time.

Ideally, cameras should have their times synchronized with ACC using a NTP time source. This

fix relaxes this requirement and uses only camera time.

• Resolved an issue where ACC 5.8 users without the ‘view recorded images’ group privilege

are unable to see the image panels’ recording indicator icons change state when the camera is

recording based on motion activity.

• Ensured that users can use the ACC Client to change the password for Avigilon H4 Pro series

cameras.

• Corrected an issue where the total bandwidth utilization for H4 Multisensor camera was

calculated and displayed incorrectly in the site health status report.

• Ensured that Oncam EVO-05LID cameras can be discovered and can reconnect to ACC 5.8 if

they are manually disconnected.

• Corrected an issue where when upgrading from ACC 4 to ACC 5, the ROI for an LPR lane is

being resized and moved.

• Ensured that manually discovered cameras can connect to ACC using port 443 and secure

communications.















• The LPR overlay is not displaying plate in ACC 5.8 clients when plate detected. LPR data is

being saved and plates can be searched. Workaround is to use ACC 5.6.2 client for LPR.


default to software decoding and exhibit video stuttering symptoms for cameras operating

using High Frame Rate mode. This affects Dell T5500 and HDVA systems.

• System bug report functions correctly but the download bar does not display that the

download is complete.




















Avigilon Control Center™ 5.8 Release Notes

Version 5.8.0.28 – Released Friday February 26th, 2016

Release Summary

This is a service release for Avigilon™ Control Center 5.8. Users experiencing issues listed in the

“Issues Fixed” list should consider upgrading to this release. In particular, deployments using the

ACC Gateway will benefit by upgrading due to the first fixed issue listed below. Users of previous

versions of ACC 5 can refer to the earlier release notes that follow for further information on new

features and issues resolved.

Issues Fixed

• Corrected an issue where the ACC Gateway could lock up and become unresponsive.

• Fixed an issue where the bandwidth was not displayed in the server Recording and Bandwidth

and camera Compression and Image Rate dialogs if the Client was using Slovak as the

language setting

• Ensured that the login screen password field is cleared after both successful and unsuccessful

login attempts

• Corrected an issue where the Export screen allowed a user to select a resolution for a JPEG

export larger than the camera's configured resolution

• Fixed an issue that could cause the upgrade from ACC 4.12 to ACC 5.8 to fail if the server has

the LPR plug-in installed and has recorded LPR data

• Corrected an issue that could cause ACC Server to crash in some situations if an error was

encountered while parsing an H.264 stream

• Removed a button in the HTML5 Web Client's interface that made it appear as though it is

possible to create an Export from the web client. It is not currently possible to create an Export

from the HTML5 Web Client, and the button was not intended to be included in the interface.


• ACC 5.8 users without the ‘view recorded images’ group privilege is unable to see the image

panels’ recording indicator icons change state when the camera is recording based on motion

activity.

• The ACC 5.8 Client doesn't allow a user to change the password for Avigilon H4 Pro series

cameras. It is still possible change these cameras’ passwords using the camera’s WebUI.

• The LPR overlay is not displaying plate in ACC 5.8 clients when plate detected. LPR data is

being saved and plates can be searched. Workaround is to use ACC 5.6.2 client.






• Analytics detection boxes aren't being displayed for some 3rd party cameras when linked with

a Rialto if the devices aren't time synchronized with the time used by ACC 5.8. The

workaround is to use the same NTP source as ACC for the devices. This issue was introduced

with the new metadata only streaming mode for Rialto devices with the initial ACC 5.8 release.

• It is not possible to switch an 8 MP H4 camera to High Frame Rate mode using ACC client, and

enabling this mode from the camera’s WebUI can prevent ACC from decoding the stream at

some zoom levels. This known issue will be addressed in a future service release for ACC 5.8.















• V3.8.0.8 for HD Pro H.264 cameras

• V 3.2.0.34 for HD Multisensor cameras

• V2.6.0.110 for HD Micro Dome cameras

• V2.6.0.108 for HD PTZ cameras

• V2.6.0.106 for HD Bullet cameras

• V2.6.0.114 for HD H.264 H3 cameras








Version 5.8.0.24 – Released Wednesday February 3rd, 2016

Release Summary

This is the initial release of Avigilon Control Center 5.8 and introduces many new features,

including support for Avigilon H4 cameras, the ability to change Avigilon camera passwords from

ACC, an ‘auto’ playback mode in the ACC Player, and official support for running ACC on Windows

10. This release is also a service release for ACC 5 and users experiencing issues listed in the

“Issues Fixed” list should consider upgrading to this release.

New Features

• Support for Avigilon H4 cameras and their new features, including idle scene mode which

enables bandwidth and storage savings when there is no motion or analytic activity in the

scene. One exception is High Frame Mode for the 8 MP H4 camera (see the first known issue

for more details)

• Official support has been added for running ACC on Windows 10

• It is now possible to change passwords for Avigilon cameras directly from ACC and to re-

authenticate cameras using different credentials without having to first disconnect and then

reconnect the cameras

• ACC Player has a new ‘auto’ playback mode which is active by default when an .AVE native

export is opened. This playback mode intelligently manages the views to only display cameras

that have recorded video at a particular time in the export

• The existing login dialog has been replaced with a new login screen that makes it possible to

select multiple sites to log into at a time

• The existing Server Status page has been replaced with a new Site Health page, which

provides an individual and summarized statuses of devices, servers, and child sites in a Site

Family in one location.

• The Camera Connect/Disconnect tab now supports connecting and disconnecting multiple

cameras at a time

• A new Client display setting was introduced that allows a user to display the camera time

overlay in the device’s local time (instead of the local Client time, which is the default)

• When a user logs into a Parent site in a Site Family, Child sites are added to the list of

discovered sites in the Client, avoiding the need to manually Find or discover them in most

cases. Note that the Client must be able to communicate directly with each of the Child sites in

order for the sites to appear in the Client, so there are some deployments such as where NAT

is involved where this feature won’t work. In such cases, continuing to manually add the Sites

to the Client is still possible.





New Features (continued)

• The Site View Editor now supports multi-select operations, allowing multiple items, such as

cameras and folders, to be moved at a time

• Using the Site View Editor, an administrator can configure the default expansion of items in the

system tree for all users

• Communication security between Avigilon H.264 cameras and ACC Server has been

enhanced. While previous versions of ACC always secured the exchange of credentials for

authentication, all control communication can now be secured (encrypted) as well. This only

applies to control data (the video streams are not encrypted) and is enabled by default for

supported Avigilon cameras. A new lock icon is used to indicate the Secure status in the

Camera Connect/Disconnect tab.

• Under the General camera setup, it is possible to disable the display of analytic bounding

boxes in all live and recorded views for a specific camera. This overrides the Client overlay

display setting for all users and only affects the display behaviour (features like Classified

Object Search and using analytic event configurations as rule triggers remain available when

this setting is enabled)

• The keyframe interval is now displayed in a seconds value (in addition to frames) in the

Compression and Image Rate dialog, making it easier to determine how often a keyframe will

be sent

• ACC can now stream only analytic metadata from IP Rialto analytic appliances and receive the

video directly from the linked camera. This provides a lower bandwidth usage than previous

ACC releases (as video was streamed from both the camera and the Rialto) and allows HDSM

to be used between the Server and the Client. The Rialto must have its firmware manually

upgraded to version 4.7 or later.

• Increased support for a number of newer models of Axis cameras.

• Central Station Notifications now support configuring a periodic heartbeat message to be sent

to the Central Station provider

Issues Fixed

• The connection between a Rialto analytic appliance and a camera now uses UDP for

streaming, and this avoids issues when using Rialto and ACC with FLIR cameras. When

upgrading, it may be necessary to manually disconnect and relink the camera with the Rialto.

• Fixed an issue where camera connection restored events could be generated when the ACC

Server shuts down





Issues Fixed (continued)

• Fixed an issue where a VMA monitor’s status was incorrectly indicated as inaccessible in the

system tree for users that didn’t have the “initiate collaboration” group privilege but did have

the privilege to manage virtual matrix monitors.

• Ensured that the site name is included in the backup file used by the settings backup and

restore feature, when site level settings are selected to be included.

• Corrected an issue where a user editing a map on one Client could cause all other Clients to

display it as a blank image

• Ensured that after the ACC Gateway service is restarted, Live Export continues naming

exported images based on the last used index rather than restarting from 1

• Fixed an issue where connecting an IQEye IQ865N camera could cause ACC Server to crash

• Improved the accuracy of the warning message provided to the user when attempting to

export video from more cameras than can be displayed in a preview at a time (64 cameras)

• Fixed an issue on the ACC Gateway that caused a PTZ camera to incorrectly zoom all the way

in or all the way out when an ACC Mobile user used the zoom controls in the app

• Ensured that Rialto channels connected to a standby server display the blue standby screen

for their video streams

• Ensured that the motion detection mask used in the Motion Detection setup screen was

correctly scaled for Axis cameras that are configured with a 4:3 aspect ratio

• Fixed an issue that prevented the data aging profile from being updated when the secondary

stream is disabled on one of the heads of an Avigilon HD Multisensor camera

• Ensured that the area of focus for the timeline moves to reflect a new date and time when

entered by a user

• Fixed an issue that could cause the Client to exit full screen mode when a keyboard shortcut

was used

• Ensured that POS events associated with video covered by a protected bookmark aren't

deleted when they would have otherwise been aged out

• Corrected an issue that caused PTZ focus controls for Axis cameras to be reversed in ACC

from the behavior when using the camera's WebUI

• Corrected an issue that prevented an ACC Server from providing help files to a Client if it was

previously part of a multi-server site and later removed from the site






• Corrected an issue that could cause the preview shown in the Export preview window to be

distorted for Sony HM662 cameras when the lens type was set to panamorph

• Fixed an issue that prevented PTZ patterns from being recorded for Panasonic WV-SC386

cameras

• Corrected an issue that could cause part of the image to be missing for 6K and 7K Avigilon HD

Pro cameras when privacy zone(s) were configured

• Ensured that the correct cameras were selected when starting a Motion Search from the

results of a Bookmark Search

• Ensured that exports created from a specific bookmark, do not have the bookmark displayed in

the timeline in the ACC Player

• Removed the ability to select multiple sites and change their connection mode in the

discovered sites list in the ACC Gateway's web configuration page, as this is unsupported and

each site must have its connection mode modified individually

• Ensured that the Admin Panel only accepts a valid port number as the Base Port configuration

• Ensured that the motion detection mask used in the Motion Detection setup screen was

correctly rotated for Axis cameras that have image rotation enabled

• Prevented the ACC Client from crashing in the scenario that a user attempts to save a map that

was edited, after already logging out of the site

• Ensured that the ACC Gateway doesn't request a client side certificate from a web browser,

and therefore doesn't prompt the user to select a client certificate to use. A client side

certificate is not required to connect to the Gateway over HTTPS

• Ensured that an 'invalid item submitted' dialog isn't incorrectly displayed to the user the first

time image rotation is configured for an Avigilon camera

• Corrected an issue that caused the wrong pre-trigger record time to be used the first time a

manual recording was initiated by the user

• Fixed an issue that caused the External Notifications window to close when attempting to add

a new email address to an email group and pressing the 'Enter' key to confirm

• Fixed a case where the ACC Client could crash if attempting to reset the motion mask in

Motion Detection setup before the camera's preview has loaded

• Corrected an issue that caused some LPR lines to be missing after upgrading from ACC 4.12 to

ACC 5

• Ensured that connection mode (i.e. LAN/WAN) for a site is only updated in the Client's Site

Networking settings if saved by the user






• Corrected an issue that could cause email image attachments to be sent with the wrong

rotation from cameras connected using MJPEG streaming

• Corrected an issue that could prevent camera fail over from initiating in some situations

• Fixed an issue with the HTML5 Web Client where the image panel could lock up if a user

zoomed in very quickly

• Ensured that when a bookmark is opened using the HTML5 Web Client that the view is

switched from live to recorded view

• Fixed an issue with the HTML5 Web Client where the user wouldn't be able to log into a site

after attempting to log in previously, but with wrong credentials

• Ensured that it is possible to edit the start and end times of a bookmark using the HTML5 Web

Client

• Fixed an intermittent issue for the HTML5 Web Client where the system tree didn't appear after

logging in with correct credentials

• Fixed an issue that prevented a snapshot from being saved from a disconnected camera's

recorded video using the HTML5 Web Client

• Fixed an issue with the HTML5 Web Client where scrolling or digitally zooming in or out on

image panels didn't work correctly on some versions of the Safari browser.


• It is not possible to switch an 8 MP H4 camera to High Frame Rate mode using ACC, and

enabling this mode from the camera’s WebUI can prevent ACC from decoding the stream at

some zoom levels. This known issue will be addressed in the first service release for ACC 5.8.









• The ACC Gateway can lock up and become unresponsive in some cases. This is an existing

issue from ACC 5.6.2 and earlier.












• V3.8.0.8 for HD Pro H.264 cameras

• V 3.2.0.34 for HD Multisensor cameras

• V2.6.0.110 for HD Micro Dome cameras

• V2.6.0.108 for HD PTZ cameras

• V2.6.0.106 for HD Bullet cameras

• V2.6.0.114 for HD H.264 H3 cameras





Documents

Avigilon Control Center™ 5.8 Release Notes4a54f0271b66873b1ef4-ddc094ae70b29d259d46aa8a44a90623.r7.cf2.rackcdn.com/...• Systems not equipped with a compatible NVIDIA graphics card