Aviation Security TrainingIncident Management

Module 1

Incident Planning

Background

ICAO Security Manual

1.National Organization

2.Recruitment, Selection, Training

3.Airport Design

4.Preventive Security Measures

5.Crisis Management

2

Background

ICAO Security Manual

1.National Organization

2.Recruitment, Selection, Training

3.Airport Design

4.Preventive Security Measures

5.Crisis Management

3

ICAO Documents

• Annex 14 – Emergency Plans

• Annex 17 -- Contingency Plans

• Security Manual Volume V - Crisis Management

• Airport Services Manual Part 7 - Airport Emergency Planning

4

Volume V

2.1.1: Contingency, Emergency, Occurrence and Crisis Management plans in accordance with the National Civil Aviation Security program

5

“Incident”

Levels of Planning

Emergency Plan for incidents occurring at or

around the Airport

Emergency Plan for incidents occurring at or

around the Airport

Contingency Plan

Contingency Plan

Contingency Plan

Contingency Plan

Contingency Plans

Contingency Plans

6

ObjectivesSummarize the General Principles of

Incident ManagementReview the Components of an Incident

Management PlanDesign an Incident Management

ExerciseParticipate in an Incident Management

ExerciseEvaluate the Results of the Exercise

7

Agenda

Introductions & OverviewGeneral PrinciplesIncident Response PlanningDesign a Tabletop ExerciseParticipate in a Tabletop ExerciseEvaluate the ExerciseDesign and Evaluate Exercise II

8

Ground Rules

•Hours•Cell Phones•Others?

9

Workbook

• Reference

• Tools

• Samples

• Templates

10

Assessment

11

Assessment

12

0

10 Minutes

5 10

Introductions

NamePosition and Role in Incident ManagementYears of Experience in the RoleExpectations for this course

Introductions

NamePosition and Role in Incident ManagementYears of Experience in the RoleExpectations for this course

0

15 Minutes

7.5 15

Incident Management Planning

15

Incident Management Plan: Purpose?

a) Transfer of operations

b) Delegation authority

c) Assignment of responsibilities

d) Authorization for actions

e) Co-ordination of efforts

f) Safe continuation or return to normal operations as soon as possible

16

Incident Management Plan:Mutual Aid Agreements

a) Clarification of responsibilitiesb) Establishment of a single on-

scene Commanderc) Designation of communication

priorities at the accident sited) Organization of emergency

transportation facilitiese) Legal authoritiesf) Heavy equipment

17

Part 7 Activity

Team 1: 1.1.1 – 1.1.4

Team 2: 1.1.5 – 1.1.8

Team 3: 1.1.9 – 1.1.12

Team 4: 1.2.1 – 1.2.3

Key Points

18

Part 7 Activity

Team 1: 1.1.1 – 1.1.4

Team 2: 1.1.5 – 1.1.8

Team 3: 1.1.9 – 1.1.12

Team 4: 1.2.1 – 1.2.3

Key Points

0

15 Minutes

7.5 15

19

Break

0

15 Minutes

7.5 15

20

Attack on Glasgow Airport

21

Glasgow Airport

• Located 7 miles west of Glasgow, Scotland near the town of Paisley

• Handles approximately 9 million passengers/year

22

The Incident

• On Saturday, June 30, 2007 at 15:11 a burning Jeep Cherokee rams directly into a door of the main terminal check in area

• The driver and a passenger escape the vehicle and are arrested at the scene.

23

The Situation

• Approximately 1,100 departing and arriving passengers

• 3,000 passengers in the terminal

• About 700 staff

24

The Situation

• Witnesses send images worldwide on the internet

25

The Situation

• Fire alarms sound and Terminal is evacuated

• Sprinkler heads activate and several thousand liters of water pour into the building

• The sprinklers cannot be shut off

• The fire spreads from the Jeep to the front of the terminal structure and to the canopy above the doors

• Propane canisters are observed in the burning Jeep

26

The Response - Fire• Initial response from local Rescue &

Fire Fighting using water

• Airport Fire unit arrived with a foam truck

• A total of 30 fire vehicles involved

• Fires under control in 15 minutes

• Extinguished within 30 minutes

27

The Response - Police

• Suspects taken into custody

• Inner courtyard sealed off for evidence collection

• Traffic re-routed

• Evacuation and interviewing of 4,500 passengers and staff

28

The Response – Local Government

Evacuated travelers, including some who were left in aircraft for up to ten hours after the event, were accommodated overnight in the Scottish Exhibition and Conference Centre.

29

The Response – Media

• Media Relations Team handled over 800 calls in the first 24 hours

• Constant live TV coverage broadcasting from Glasgow Airport through July 3, 2007

30

The Response – Media

• Glasgow Airport website received 130,000 visits the week after the incident, compared to 6,000 the week before

• Airport Leadership adapted a “Business as Usual” message for the public

31

The Timeline

• Initial Attack – Saturday, June 30

• The first post-attack flight arrived Sunday, July 1

• Main terminal reopened Sunday, July 1

• Half of main terminal front door repaired by July 6

• All of main terminal front door repaired by July 27

32

Lessons Learned

• Develop strong working relationships with local police, fire, medical

• Identify several people for staff positions in the response/recovery effort in order to rotate people on regular shifts

• Include a method for reaching out to all stakeholders in the Communications plan (airlines, vendors, contractors, etc.) simultaneously

• Plan Ahead!

33

Quote

Our airport suffered what could have been a catastrophic event, was is just good luck? I think not. From identification of our risks, through to the mitigation of the risks, the plans in place and, most importantly, well trained and competent staff, we were able to demonstrate that incident management is an essential part of our ongoing lives.

Glasgow Airport

Head of Compliance

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Incident Management

Part 7: The Plan

• Types of Incidents• Agencies Involved• Responsibilities of each Agency in each Type• Emergency Operations Centers• Command and Coordination• Grid map• Information on Offices• Triage and Medical Care• Communications• Exercises

36

Types of Incidents

• Involving Aircraft On/Off Airport• Aircraft Accident• Full Emergency• Local Standby

• Not Involving Aircraft

• Compound

37

Incidents Activity

• 3 Types of Local Incidents

• Varying in Severity • A. High• B. Medium• C. Low

38

Incidents Activity

• 3 Types of Local Incidents

• Varying in Severity • A. High• B. Medium• C. Low

0

10 Minutes

5 10

39

Incident Risk Assessment

Impact

Probability

40

Impact

1. Intensity2. Scrutiny3. Business Operations4. Image5. Bottom Line

Risk Impact Scale

0

10

41

Probability

0% 100%

42

Impact/Probability Matrix

0% 100%

0

10

43

The Plan

• Agencies Involved

• Responsibilities of each agency in each emergency incident

44

Agency Responsibilities Activity

• 3 Types of Local Incidents

• List Agencies and Responsibilities

45

Agency Responsibilities Activity

• 3 Types of Local Incidents

• List Agencies and Responsibilities

46

0

10 Minutes

5 10

Operations Center

• Emergency Operations Center

• Mobile Command Post

47

Command and Coordination

Commander

1.Rescue and Fire Fighting Officer in charge

2.Incident Commander (IC)

Coordinators

• Police, Fire, Medical, Airport Operations, Media, etc

48

Grid Map

1. Airport

2. Airport and Surrounding Community

49

Information on Offices

Office Telephone Numbers

50

Triage and Medical Care

51

Communications

• Continuous

• Primary & Back-up

• Telephones (Cell and Hard-wired)

• Radios

• Runners

• Megaphones

52

Activity - Communications

• 3 Types of Local Incidents

• Illustrate Communication Paths

• Primary and Back-up

ATCT

EOC

Fire

53

Agency Responsibilities Activity

• 3 Types of Local Incidents

• Illustrate Communications Paths

• Primary and Back-up

54

0

10 Minutes

5 10

Day 1 Review

• ICAO Documents

• General principles of Incident Management

• Risk Assessments

• Components of an Incident Management Plan

55