Avaya IP Office™ Platform Documentation Catalog

Avaya IP Office™ PlatformDocumentation Catalog

Release 9.116-604278

Issue 2.1December 2014

NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accurate at the time ofprinting, Avaya assumes no liability for any errors. Avaya reservesthe right to make changes and corrections to the information in thisdocument without the obligation to notify any person or organizationof such changes.

For full support, please see the complete document, Avaya SupportNotices for Hardware Documentation, document number 03–600759.

For full support, please see the complete document, Avaya SupportNotices for Software Documentation, document number 03–600758.

To locate this document on our website, simply go to http://www.avaya.com/support and search for the document number in thesearch box.

Documentation disclaimer“Documentation” means information published by Avaya in varyingmediums which may include product information, operatinginstructions and performance specifications that Avaya may generallymake available to users of its products and Hosted Services.Documentation does not include marketing materials. Avaya shall notbe responsible for any modifications, additions, or deletions to theoriginal published version of documentation unless suchmodifications, additions, or deletions were performed by Avaya. EndUser agrees to indemnify and hold harmless Avaya, Avaya's agents,servants and employees against all claims, lawsuits, demands andjudgments arising out of, or in connection with, subsequentmodifications, additions or deletions to this documentation, to theextent made by End User.

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YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF ACOMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THATYOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESETERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, ORIF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOUMUST NOT ACCESS OR USE THE HOSTED SERVICE ORAUTHORIZE ANYONE TO ACCESS OR USE THE HOSTEDSERVICE. YOUR USE OF THE HOSTED SERVICE SHALL BELIMITED BY THE NUMBER AND TYPE OF LICENSESPURCHASED UNDER YOUR CONTRACT FOR THE HOSTEDSERVICE, PROVIDED, HOWEVER, THAT FOR CERTAIN HOSTEDSERVICES IF APPLICABLE, YOU MAY HAVE THE OPPORTUNITYTO USE FLEX LICENSES, WHICH WILL BE INVOICEDACCORDING TO ACTUAL USAGE ABOVE THE CONTRACTLICENSE LEVEL. CONTACT AVAYA OR AVAYA’S CHANNELPARTNER FOR MORE INFORMATION ABOUT THE LICENSESFOR THE APPLICABLE HOSTED SERVICE, THE AVAILABILITYOF ANY FLEX LICENSES (IF APPLICABLE), PRICING ANDBILLING INFORMATION, AND OTHER IMPORTANTINFORMATION REGARDING THE HOSTED SERVICE.

LicensesTHE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYAWEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO ORSUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AREAPPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/ORINSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (ASAPPLICABLE) UNDER A COMMERCIAL AGREEMENT WITHAVAYA OR AN AVAYA CHANNEL PARTNER. UNLESSOTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOESNOT EXTEND THIS LICENSE IF THE SOFTWARE WASOBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYAAFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYARESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOUAND ANYONE ELSE USING OR SELLING THE SOFTWAREWITHOUT A LICENSE. BY INSTALLING, DOWNLOADING ORUSING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOMYOU ARE INSTALLING, DOWNLOADING OR USING THESOFTWARE (HEREINAFTER REFERRED TOINTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TOTHESE TERMS AND CONDITIONS AND CREATE A BINDINGCONTRACT BETWEEN YOU AND AVAYA INC. OR THEAPPLICABLE AVAYA AFFILIATE (“AVAYA”).

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License type(s)Designated System(s) License (DS). End User may install and useeach copy or an Instance of the Software only on a number ofDesignated Processors up to the number indicated in the order.Avaya may require the Designated Processor(s) to be identified inthe order by type, serial number, feature key, Instance, location orother specific designation, or to be provided by End User to Avayathrough electronic means established by Avaya specifically for thispurpose.

Concurrent User License (CU). End User may install and use theSoftware on multiple Designated Processors or one or more Servers,so long as only the licensed number of Units are accessing and usingthe Software at any given time. A “Unit” means the unit on which

http://www.avaya.com/support


http://support.avaya.com/

http://support.avaya.com/LicenseInfo


Avaya, at its sole discretion, bases the pricing of its licenses and canbe, without limitation, an agent, port or user, an e-mail or voice mailaccount in the name of a person or corporate function (e.g.,webmaster or helpdesk), or a directory entry in the administrativedatabase utilized by the Software that permits one user to interfacewith the Software. Units may be linked to a specific, identified Serveror an Instance of the Software.

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CPU License (CP). End User may install and use each copy orInstance of the Software on a number of Servers up to the numberindicated in the order provided that the performance capacity of theServer(s) does not exceed the performance capacity specified for theSoftware. End User may not re-install or operate the Software onServer(s) with a larger performance capacity without Avaya’s priorconsent and payment of an upgrade fee.

Named User License (NU). You may: (i) install and use the Softwareon a single Designated Processor or Server per authorized NamedUser (defined below); or (ii) install and use the Software on a Serverso long as only authorized Named Users access and use theSoftware. “Named User”, means a user or device that has beenexpressly authorized by Avaya to access and use the Software. AtAvaya’s sole discretion, a “Named User” may be, without limitation,designated by name, corporate function (e.g., webmaster orhelpdesk), an e-mail or voice mail account in the name of a person orcorporate function, or a directory entry in the administrative databaseutilized by the Software that permits one user to interface with theSoftware.

Shrinkwrap License (SR). You may install and use the Software inaccordance with the terms and conditions of the applicable licenseagreements, such as “shrinkwrap” or “clickthrough” licenseaccompanying or applicable to the Software (“Shrinkwrap License”).

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Downloading DocumentationFor the most current versions of Documentation, see the AvayaSupport website: http://support.avaya.com, or such successor site asdesignated by Avaya.

Contact Avaya SupportSee the Avaya Support website: http://support.avaya.com for productor Hosted Service notices and articles, or to report a problem withyour Avaya product or Hosted Service. For a list of support telephone



http://support.avaya.com/Copyright

http://support.avaya.com/Copyright

HTTP://WWW.MPEGLA.COM

http://support.avaya.com



numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated byAvaya), scroll to the bottom of the page, and select Contact AvayaSupport.© 2014 Avaya Inc.

All Rights Reserved.© 2015 Avaya Inc.

All Rights Reserved.


Contents

Chapter 1: Introduction............................................................................................................ 6Purpose.................................................................................................................................. 6Intended audience................................................................................................................... 6Document changes.................................................................................................................. 6Related resources................................................................................................................... 7

Finding documents on the Avaya Support website............................................................... 7Training............................................................................................................................ 7Viewing Avaya Mentor videos............................................................................................. 8Additional resources.......................................................................................................... 9

Product compatibility................................................................................................................ 9Support................................................................................................................................ 10

Using the Avaya InSite Knowledge Base........................................................................... 10Accessing Avaya DevConnect Application Notes............................................................... 10

Chapter 2: Library................................................................................................................... 12Overview documents............................................................................................................. 12Planning documents.............................................................................................................. 12Deployment documents......................................................................................................... 13Administration documents...................................................................................................... 16User documents.................................................................................................................... 18Developer documents............................................................................................................ 20Phone documents................................................................................................................. 20Contact Center application documents.................................................................................... 25

IP Office Contact Center documents................................................................................. 25Avaya Contact Center Select documents........................................................................... 27

December 2014 Avaya IP Office™ Platform Documentation Catalog 5Comments? [email protected]

mailto:[email protected]?subject=Avaya IP Office™ Platform Documentation Catalog

Chapter 1: Introduction

PurposeThis document describes available documentation resources and indicates the type of information ineach document. This document also lists documentation changes for the current IP Office release,such as new documents and discontinued documents.

Intended audienceThis document is intended for people who want to understand the IP Office documentationresources available to them.

Document changesThe following changes have been made to the IP Office documentation set since the last issue:

• The solution name has changed to IP Office™ Platform.

• Title change from IP Office Documentation Roadmap to Avaya IP Office™ PlatformDocumentation Catalog.

• IP Office Product Description has been replaced by two documents: Avaya IP Office™ PlatformSolution Description and Avaya IP Office™ Platform Feature Description.

Note:

Not all of the documents listed in this catalog were updated for release 9.1. Those documentsstill apply to the solution and can be found listed under other releases, for example 9.0.x, on theAvaya Support website.

6 Avaya IP Office™ Platform Documentation Catalog December 2014Comments? [email protected]


Related resources

Finding documents on the Avaya Support websiteAbout this taskUse this procedure to find product documentation on the Avaya Support website.

Procedure1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/.

2. At the top of the screen, enter your username and password and click Login.

3. Click Documents.

4. In the Enter Your Product Here search box, type the product name and then select theproduct from the drop-down list.

5. If there is more than one release, select the appropriate release number from the ChooseRelease drop-down list.

6. Use the Content Type filter on the left to select the type of document you are looking for, orclick Select All to see a list of all available documents.

For example, if you are looking for user guides, select User Guides in the Content Typefilter. Only documents in the selected category will appear in the list of documents.

7. Click Enter.

TrainingAvaya training and credentials are designed to ensure our Avaya Business Partners have thecapabilities and skills to successfully sell, and implement, and support Avaya solutions and exceedcustomer expectations. The following credentials are available:

• Avaya Certified Sales Specialist (APSS)

• Avaya Implementation Professional Specialist (AIPS)

• Avaya Certified Support Specialist (ACSS)

Credential maps are available on the Avaya Learning website at www.avaya-learning.com

The following courses are available on the Avaya Learning website. After logging in to the website,enter the course code or the course title in the Search field and click Go to search for the course.

Course code Course title10S00005E Knowledge Collection Access: SMB Implementation Only

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Related resources




Course code Course titleAIPS – Avaya IP Office (AIPS – 4000) Curriculum and Online Test

5S00004E Knowledge Collection Access: SMB Support Only

ACSS – SME Communications (ACSS – 3000) Curriculum0S00010E Knowledge Collection Access: SMB Implementation and Support

AIPS – Avaya IP Office (AIPS – 4000) Curriculum and Online Test plus ACSS –3000 Curriculum

2S00012W APSS – Small and MidMarket Communications – IP Office™ Platform 9.1 and 9.1Select – Overview

2S00013W APSS – Small and MidMarket Communications – IP Office™ Platform 9.1 and 9.1Select – Core Components

2S00014W APSS – Selling IP Office™ Platform 9.1 and 9.1 Select2S00010A APSS – Selling IP Office Assessment

Included in all Knowledge Collection Access offers above is a separate area called IP OfficeSupplemental Knowledge. This floor in the Virtual Campus contains self-directed learning objectswhich cover IP Office 9.1 delta information. This material can be consumed by technicians wellexperienced in IP Office and only need this delta information to be up to date.

Viewing Avaya Mentor videosAvaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avayaproducts.

About this taskVideos are available on the Avaya Support website, listed under the video document type, and onthe Avaya-run channel on YouTube.

Procedure• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one

of the following actions:

- In Search, type Avaya Mentor Videos to see a list of the available videos.

- In Search, type the product name. On the Search Results page, select Video in theContent Type column on the left.

• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor andperform one of the following actions:

- Enter a key word or key words in the Search Channel to search for a specific product ortopic.

- Scroll down Playlists, and click the name of a topic to see the available list of videos postedon the website.

Introduction



http://www.youtube.com/AvayaMentor


Note:

Videos are not available for all products.

Additional resourcesYou can find information at the following additional resource websites.

Avayahttp://www.avaya.com is the official Avaya website. The front page also provides access toindividual Avaya websites for different countries.

Avaya Enterprise Portalhttp://partner.avaya.com is the official website for all Avaya Business Partners. The site requiresregistration for a user name and password. Once accessed, the portal can be customized forspecific products and information types that you wish to see and be notified about by email.

Avaya IP Office Knowledge Basehttp://marketingtools.avaya.com/knowledgebase provides access to an online, regularly updatedversion of the IP Office Knowledge Base.

Avaya maintenance, lifecycle and warranty informationAvaya support services complement standard Avaya maintenance, lifecycle and warranty policiesthat are posted on http://support.avaya.com. For more information, send email to [email protected].

Avaya Communityhttp://www.aucommunity.com is the official discussion forum for Avaya product users.

Non-Avaya websitesThere are several web forums that discuss IP Office. Refer to these websites for information abouthow IP Office is used. Some of these forums require you to register as a member. These are notofficial Avaya-sponsored forums and Avaya does not monitor or sanction the information provided.

• Tek-Tips: http://www.tek-tips.com• CZ Technologies IP Office Info: http://ipofficeinfo.com• PBX Tech: http://www.pbxtech.info/forumdisplay.php?f=8

Product compatibilityFor the latest and most accurate compatibility information go to https://support.avaya.com/CompatibilityMatrix/Index.aspx.

Product compatibility


http://www.avaya.com/

http://partner.avaya.com/

http://marketingtools.avaya.com/knowledgebase


mailto:[email protected]

http://www.aucommunity.com/

http://www.tek-tips.com/

http://ipofficeinfo.com/

http://www.pbxtech.info/forumdisplay.php?f=8

https://support.avaya.com/CompatibilityMatrix/Index.aspx

https://support.avaya.com/CompatibilityMatrix/Index.aspx


SupportGo to the Avaya Support website at http://support.avaya.com for the most up-to-datedocumentation, product notices, and knowledge articles. You can also search for release notes,downloads, and resolutions to issues. Use the online service request system to create a servicerequest. Chat with live agents to get answers to questions, or request an agent to connect you to asupport team if an issue requires additional expertise.

Using the Avaya InSite Knowledge BaseThe Avaya InSite Knowledge Base is a Web-based search engine that provides:

• Up-to-date troubleshooting procedures and technical tips• Information about service packs• Access to customer and technical documentation• Information about training and certification programs• Links to other pertinent information

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you canaccess the Knowledge Base at no extra cost. You must have a login account and a valid Sold-Tonumber.

Use the Avaya InSite Knowledge Base to look up potential solutions to problems.

1. Go to http://www.avaya.com/support.2. Log on to the Avaya website with a valid Avaya User ID and password.

The Support page appears.3. Enter the product in The InSite Knowledge Base text box.4. Click the red arrow to obtain the Search Results.5. Select relevant articles.

Accessing Avaya DevConnect Application NotesThe Avaya DevConnect program conducts testing with service providers to establish compatibilitywith Avaya products.

Procedure1. Go to http://www.devconnectprogram.com/site/global/compliance_testing/application_notes/

index.gsp.

2. Sign in or register.

3. Click a timeframe to search within.

Under 2014, click Q1: January — March.

Introduction




http://www.devconnectprogram.com/site/global/compliance_testing/application_notes/index.gsp

http://www.devconnectprogram.com/site/global/compliance_testing/application_notes/index.gsp


A list of all the application notes for that timeframe appears.

4. In the Search field, type IP Office and press Enter.

A list of relevant Application Notes appear.

Support



Chapter 2: Library

Overview documentsDocument number Document title DescriptionNot numbered Avaya IP Office™ Platform Solution Description Understand the solution at a

high-level.Not numbered Avaya IP Office™ Platform Feature Description Understand the solution

features at a high-level.15–604278 Avaya IP Office™ Platform Documentation Catalog See a list of all the documents

related to the solution. (thisdocument).

Planning documentsDocument number Document title DescriptionNot numbered Avaya IP Office™ Platform Site Survey Kit (NAR) Conduct IP Office™ Platform

customer site survey. (NAR)Not numbered Avaya IP Office™ Platform Site Survey Kit (EMEA) Conduct IP Office™ Platform

customer site survey. (EMEA)15-604135 Avaya IP Office™ Platform Server Edition Reference

ConfigurationPlan IP Office Server Editiondeployment.

15-604253 Avaya IP Office™ Platform in a Branch EnvironmentReference Configuration

Plan IP Office Branchdeployment.

Not numbered Avaya IP Office™ Platform in a Cloud EnvironmentReference Configuration

Plan IP Office hosteddeployment.

Not numbered Avaya IP Office™ Platform Security Guidelines Follow Avaya’s recommendedsecurity guidelines.



Deployment documentsAll editions and configurationsDocument number Document title Description15-601011 Installing and Maintaining Avaya IP Office™ Platform

Application ServerInstall and maintain the IPOffice Application Server.

Not numbered Deploying Avaya IP Office™ Platform SSL VPNService1

Install and configure the SSLVPN service for IP Office.

Not numbered IP Office Remote Access Install and maintain remoteaccess services that allowmanagement of both IP Officeand any application serversthat reside on the customers’network.

Not numbered IP Office™ Platform Locale Settings Set locale parameters for ringtones, call display settings andvoicemail language prompts invarious countries andlanguages.

Not numbered Avaya IP Office™ Platform Short Code and ButtonAction Reference

Set short codes and buttonactions.

Not numbered Avaya IP Office™ Platform Anywhere DemoInstallation

Install and use the IP OfficeAnywhere Demo software.This software provides a quickdemonstration of IP Officefeatures, including IPtelephony, mobility, andUnified Communicationscapabilities.

IP Office Basic EditionDocument number Document title Description15-601042 Installing Avaya IP Office™ Platform Basic Edition –

Quick ModeInstall core components onIP500 V2.

15-601042 Installing Avaya IP Office™ Platform Basic Edition –Partner® Mode

Install core components onIP500 V2.

15-601042 Installing Avaya IP Office™ Platform Basic Edition –Norstar® Mode


15-601042 Installing Avaya IP Office™ Platform Basic Edition –Quick Mode


15-601042 Installing Avaya IP Office™ Platform Basic Edition –Partner® Mode


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1 Rebranded for France Telecom Orange Business Services.

Deployment documents



Document number Document title Description15-601042 Installing Avaya IP Office™ Platform Basic Edition –

Norstar® ModeInstall core components onIP500 V2.

Not numbered Avaya IP Office™ Platform 3920 Installation Guide Install the 3920 telephone.15-601067 Embedded Voicemail Installation Install and configure

Embedded Voicemail on IPOffice.

IP Office Essential Edition and Preferred EditionDocument number Document title Description15-601042 Deploying Avaya IP Office™ Platform IP500/IP500

V2Install core components onIP500 V2 hardware.

46DHB0002UKCA IP Office IP500 Quick Instruction Sheet Install core components onIP500 V2 hardware.

Not numbered IP500 Wall Mounting Kit V3 Install IP500 V2 using the wallmount kit.

15-601011 Installing Avaya IP Office™ Platform UnifiedCommunications Module

Deploy and administer IPOffice Unified CommunicationsModule (UCM).

15-601064 Deploying Avaya IP Office™ Platform Voicemail Pro Install and configure VoicemailPro.

700503146 IP500 V2 Unified Communications ModuleInstruction Sheet

Install the UCM V2 on theIP500 V2.

IP Office Server EditionDocument number Document title DescriptionNot numbered Deploying Avaya IP Office™ Platform Server Edition Install and configure IP Office

Server Edition.Not numbered Deploying Avaya IP Office™ Platform Server Edition

Servers as Virtual MachinesInstall and configure IP OfficeServer Edition servers asvirtual machines.

IP Office BranchDocument number Document title Description18-603853 Deploying Avaya IP Office™ Platform as an

Enterprise Branch with Avaya Aura® SessionManager

Install and configure IP OfficeBranch with Avaya Aura®

Session Manager.03-604053 Deploying Avaya IP Office™ Platform as an

Enterprise Branch with CS1000Install and configure IP OfficeBranch with CS1000.

15-604268 Migrating an IP Office or B5800 Branch Gateway toan IP Office Enterprise Branch

Upgrade and migrate to IPOffice Branch.

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Library



Document number Document title DescriptionNot numbered Configuring Interoperability between IP Office and

Communication ManagerConfigure IP Office withCommunication Manager.

Not numbered Configuring Interoperability between IP Office andBusiness Communication Manager

Configure IP Office withBusiness CommunicationManager.

Not numbered Configuring Interoperability between IP Office,Business Communication Manager, and AvayaCommunication Server 1000

Configure IP Office withBusiness CommunicationManager and CS1000.

IP Office CloudDocument number Document title DescriptionNot numbered Deploying IP Office in a Cloud Environment Install and configure IP Office

in a hosted environment.

Avaya one-X® MobileDocument number Document title DescriptionNot numbered Implementing Avaya one-X® Mobile Preferred for IP

Office™ Platform on AndroidInstall and configure Avayaone-X® Mobile for IP Office onthe Android client.

Not numbered Implementing Avaya one-X® Mobile Preferred for IPOffice™ Platform on Apple

Install and configure Avayaone-X® Mobile for IP Office onApple mobile phones.

Avaya one-X® Portal for IP OfficeDocument number Document title Description15-601140 Deploying Avaya one-X® Portal for IP Office™

PlatformInstall and configure Avayaone-X® Portal for IP Office.

SoftConsoleDocument number Document title DescriptionNot numbered Installing Avaya IP Office™ Platform SoftConsole Install and configure

SoftConsole.

Contact Recorder and Contact StoreDocument number Document title Description15-601011 Installing Avaya IP Office™ Platform Contact

RecorderInstall and configure ContactRecorder.

15–601038 IP Office Contact Store 7.8 Installation Install and configure ContactStore.

Deployment documents



VideoDocument number Document title DescriptionNot numbered IP Office Video Collaboration – Installation Notes Install the IP Office Video

endpoint.Not numbered IP Office Radvision Installation Notes Install Radvision on IP Office.Not numbered Installation Guide for Scopia XT5000 Server for IP

OfficeInstall the Scopia XT5000server.

Not numbered Quick Setup Guide for Scopia XT5000 Server for IPOffice

Install the Scopia XT5000server.

Not numbered Installation Guide for Scopia XT5000 Endpoint withEmbedded Server for IP Office

Install the Scopia XT5000endpoint with an embeddedserver.

Not numbered Quick Setup Guide for Scopia XT5000 Endpoint withEmbedded Server for IP Office

Install the Scopia XT5000endpoint with an embeddedserver.

Not numbered Deployment Guide for Scopia XT Desktop for IPOffice

Install the Scopia XT Desktopserver.

Administration documentsAll editions and configurationsDocument number Document title Description15-601011 Administering Avaya IP Office™ Platform with

ManagerUse IP Office Manager toadminister the IP Officeservers and components.

Not numbered Administering Avaya IP Office™ Platform with WebManager

Use IP Office Web Manager toadminister the IP Officeservers and components.

15-601758 Using Avaya IP Office™ Platform System StatusApplication

Use IP Office System StatusApplication (SSA).

15-601019 Using Avaya IP Office™ Platform System Monitor Monitor IP Office with SystemMonitor.

15-601063 Administering Avaya IP Office™ Platform VoicemailPro

Administer Voicemail Pro.

15–601138 Voicemail Pro Example Exercises Exercises to learn how tocustomize and configureVoicemail Pro mailboxes.

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IP Office Basic EditionDocument number Document title DescriptionNot numbered Avaya IP Office™ Platform Basic Edition Manager Administer the system using IP

Office Manager.Not numbered Avaya IP Office Basic Edition Web Manager Administer the system using IP

Office Web Manager.Not numbered Avaya IP Office Basic Edition — Quick Mode Phone

Based AdministrationProgram IP Office BasicEdition Quick Mode fromtelephones.

Not numbered Avaya IP Office Basic Edition — Partner® ModePhone Based Administration

Program IP Office BasicEdition Partner® Mode fromtelephones.

Not numbered Avaya IP Office Basic Edition — Norstar® ModePhone Based Administration

Program IP Office BasicEdition Norstar® Mode fromtelephones.

IP Office Server EditionDocument number Document title Description15–601011 Administering Avaya IP Office™ Platform with Web

ManagerAdminister IP Office ServerEdition.

IP Office BranchDocument number Document title Description15-604263 Administering Centralized Users for an IP Office™

Platform Enterprise BranchAdminister Centralized Usersin an IP Office enterprisebranch.

Avaya CommunicatorDocument number Document title Description15-601011 Administering Avaya IP Office™ Platform with Web

ManagerAdminister IP Office ServerEdition.

Avaya one-X® MobileDocument number Document title DescriptionNot numbered Administering Avaya one-X® Mobile for IP Office™

PlatformAdministering Avaya one-X®

Mobile on the IP OfficeEssential and PreferredEditions.

Avaya one-X® Portal for IP OfficeDocument number Document title Description15-601139 Administering Avaya one-X® Portal for IP Office™

PlatformAdminister and maintain Avayaone-X® Portal for IP Office.

Administration documents



Contact RecorderDocument number Document title Description15-601038 Administering Avaya IP Office™ Platform Contact

RecorderAdminister Contact Recorder.

VideoDocument number Document title DescriptionNot numbered Administrator Guide for Scopia XT5000 Server for IP

OfficeAdminister Scopia XT5000server.

Not numbered Administrator Guide for Scopia XT5000 Endpointwith Embedded Server for IP Office

Administer Scopia XT5000endpoint with an embeddedserver.

Avaya Lync IntegrationDocument number Document title Description02–604119 Administering Avaya Microsoft Lync Integration on IP

Office™ PlatformAdminister the Avaya LyncIntegration add-in.

User documentsWeb Self AdministrationDocument number Document title DescriptionNot numbered Avaya IP Office Web Self Administration End user management of

personal configurationparameters.

VoicemailDocument number Document title Description15-604067 IP Office Embedded Voicemail User Guide (IP Office

Mode)Use Embedded Voicemail in IPOffice Mode.

15-604067 IP Office Embedded Voicemail User Guide (IntuityMode)

Use Embedded Voicemail inIntuity Mode.

15–601066 IP Office Voicemail Pro User Guide (Intuity Mode) Use Voicemail Pro in IntuityMode.

15-601131 IP Office Voicemail Pro User Guide (IP Office Mode) Use Voicemail Pro in IP OfficeMode.

15-604067 IP Office Basic Edition Embedded Voicemail UserGuide (IP Office Mode)

Use Embedded Voicemail onIP500 V2 in IP Office BasicEdition Quick Mode.

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Document number Document title Description15-604067 IP Office Basic Edition Partner® Mode Embedded

Voicemail User Guide (IP Office Mode)Use Embedded Voicemail onIP500 V2 in IP Office BasicEdition Partner® Mode.

15-604067 IP Office Basic Edition Norstar® Mode EmbeddedVoicemail User Guide (IP Office Mode)

Use Embedded Voicemail onIP500 V2 in IP Office BasicEdition Norstar® Mode.

15-604067 IP Office Basic Edition Embedded Voicemail UserGuide (Intuity Mode)

Use Embedded Voicemail onIP500 V2 in IP Office BasicEdition Quick Mode.

15-604067 IP Office Basic Edition Partner® Mode EmbeddedVoicemail User Guide (Intuity Mode)

Use Embedded Voicemail onIP500 V2 in IP Office BasicEdition Partner® Mode.

15-604067 IP Office Basic Edition Norstar® Mode EmbeddedVoicemail User Guide (Intuity Mode)

Use Embedded Voicemail onIP500 V2 in IP Office BasicEdition Norstar® Mode.

Avaya CommunicatorDocument number Document title DescriptionNot numbered Using Avaya Communicator for iPad on IP Office™

PlatformUse Avaya CommunicatorwithIP Office on an iPad.

Not numbered Using Avaya Communicator for Windows on IPOffice™ Platform

Use Avaya Communicator withIP Office on Windows.

Avaya one-X® MobileDocument number Document title DescriptionNot numbered Using one-X® Mobile Preferred for IP Office™

Platform on AndroidUse Avaya one-X® Mobile forIP Office on the Android client.

Not numbered Using one-X® Mobile Preferred for IP Office™

Platform on AppleUse Avaya one-X® Mobile forIP Office on Apple mobilephones.

Avaya one-X® Portal for IP OfficeDocument number Document title Description15-601131 Using one-X® Portal for IP Office™ Platform Use Avaya one-X® Portal for

IP Office.

SoftConsoleDocument number Document title Description15-601016 Using Avaya IP Office™ Platform SoftConsole Use SoftConsole.

User documents



Contact Recorder and Contact StoreDocument number Document title Description15-601037 Using Avaya IP Office™ Platform Contact Recorder Use Contact Recorder.15–601037 IP Office ContactStore 7.8 User Guide Use Contact Store.

VideoDocument number Document title DescriptionNot numbered User Guide for Scopia XT5000 Endpoint with

Embedded Server for IP OfficeUse the Scopia XT5000endpoint with an embeddedserver.

Avaya Lync IntegrationDocument number Document title Description02–604138 Using Avaya Microsoft Lync Integration 2010 on IP

Office™ PlatformUse Avaya Lync Integration2010 add-in on IP Office.

02–604413 Using Avaya Microsoft Lync Integration 2013 on IPOffice™ Platform

Use Avaya Lync Integration2013 add-in on IP Office.

Developer documentsDocument number Document title Description15-601034 Avaya IP Office™ Platform DevLink Programmer’s

GuideProgramming CTI DevLinkusing the IP Office CTI LinkSoftware Development Kit.

15–601034 Avaya IP Office™ Platform CTI TAPI InstallationManager

Install and configure the TAPIdriver for IP Office.

15-601035 Avaya IP Office™ Platform TAPILink Developer’sGuide

Install and configure the TAPIlink.

Phone documentsDeployment documentsDocument number Document title DescriptionNot numbered IP Office Job Aid: Using the DECT Site Survey Kit Conduct DECT customer site

survey.15-601085 IP DECT Installation Install and configure the DECT

Wireless solution.

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Document number Document title Description15-601047 IP DECT R4 Installation Install and configure the DECT

R4 Wireless solution.Not numbered IP Office D100 SIP Wireless Terminal Installation

and Administration GuideInstall and configure the D100DECT Wireless solution.

Not numbered BCM/Norstar to IP Office Phone ConvergenceHandbook

Upgrade to an IP Office phone.

Not numbered IP Office 1100/1200 Series Phone Installation Install and configure 1100Series and 1200 Series SIPphones.

15-601082 IP Office 3600 Series Phone Installation Install and configure 3600Series wireless phones.

Not numbered IP Office 3810 Series Phone Installation Guidelinesand Use

Install, configure and use 3810phones.

15-601046 IP Office H.323 Telephone Installation Install H.323 IP phones.Not numbered IP Office T3 IP Phone Installation Install T3 IP phones.Not numbered IP Office T3 UPN Phone Installation Install T3 UPN phones.Not numbered IP Office SIP Extension Installation Install and configure SIP

extensions for IP Office.Not numbered IP Office Softphone Installation Install and configure the IP

Office Softphone application.16-603915 IP Office B179 SIP Conference Phone Installation

and Administration GuideInstall and configure B179 SIPConference Phones.

Administration documentsDocument number Document title DescriptionNot numbered ADMM License Server User Guide Access and use the ADMM

license server for IP DECT.16–300698 9600 Series IP Telephones Administrator Guide Administer 9600 Series IP

phones.16–300699 96x1 Series IP Telephones Administrator Guide Administer 96x1 Series IP

phones.16–601443 1600 Series IP Telephones Administrators Guide Administer 1600 Series IP

phones.555–233–507 4600 Series IP Telephone LAN Administrator Guide Administer 4600 Series IP

phones.

User documentsDocument number Document title Description15-601073 IP Office Analog Phone User Guide Use analog phones.15–601403 IP Office Mobile Twinning Quick Reference Guide Set up Mobile Twinning.

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Phone documents



Document number Document title DescriptionNot numbered IP Office Softphone User Guide for Windows Use IP Office Softphone on

Windows.Not numbered IP Office Softphone User Guide for Mac Use IP Office Softphone on the

Mac operating system.AV40050-104 IP Office 1120E IP Deskphone with SIP Software

User GuideUse 1120E IP deskphones.

AV40050-105 IP Office 1140E IP Deskphone with SIP SoftwareUser Guide

Use 1140E IP deskphones.

AV40050-111 IP Office 1200 Series IP desk phones with SIPSoftware User Guide

Use 1200 series of IPdeskphones.

15-601013 IP Office 1403 Phone User Guide Use 1403 phones.15-601040 IP Office 1408/1416 Phone User Guide Use 1408 and 1416 phones.Not numbered IP Office 1408 Telephone Quick Reference Guide Use 1408 phones.Not numbered IP Office 1416 Telephone Quick Reference Guide Use 1416 phones.15-601013 IP Office 1603 Phone User Guide Use 1603 phones.15-601040 IP Office 1608/1616 Phone User Guide Use 1608 and 1616 phones.Not numbered IP Office 1603 IP Telephone Quick Reference Guide Use 1603 phones.Not numbered IP Office 1608 IP Telephone Quick Reference Guide Use 1608 phones.Not numbered IP Office 1616 IP Telephone Quick Reference Guide Use 1616 phones.15-601075 IP Office 2402/5402 Phone User Guide Use 2402 and 5402 phones.15-601076 IP Office 2410/5410 Phone User Guide Use 2410 and 5410 phones.15-601127 IP Office 2420/5420 Phone User Guide Use 2420 and 5420 phones.15-601108 IP Office 2402 Quick Reference Guide Use 2402 phones.15-601109 IP Office 2410 Quick Reference Guide Use 2410 phones.15-601110 IP Office 2420 Quick Reference Guide Use 2420 phones.15-601129 IP Office 5402 Quick Reference Guide Use 5402 phones.15-601128 IP Office 5410 Quick Reference Guide Use 5410 phones.15-601127 IP Office 5420 Quick Reference Guide Use 5420 phones.15-601104 IP Office 3600 Phone User Guide Use 3600 wireless phones.Not numbered IP Office 3641/3645 Wireless IP Telephone and

Accessories User GuideUse 3641 and 3645 handsets.

15-601117 IP Office 3616 Wireless Phone Quick ReferenceGuide

Use 3616 wireless phones.





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Document number Document title Description15-601083 IP Office 3701 DECT Phone User Guide Use 3701 phone on the IP

DECT system.15-601084 IP Office 3711 DECT Phone User Guide Use 3711 phones on the IP



DECT system.21-603690 IP Office 3740 and 3749 DECT Phone User Guide Use 3740 and 3749 phones on

the IP DECT system.Not numbered IP Office 3720 DECT Telephone Quick Reference

GuideUse 3720 DECT phones.

Not numbered IP Office 3725 DECT Telephone Quick ReferenceGuide

Use 3725 DECT phones.

Not numbered IP Office 3740 DECT Telephone Quick ReferenceGuide

Use 3740 DECT phones.

Not numbered IP Office DECT Handset 4145Ex and 4146Ex UserGuide

Use 4145Ex and 4146Exhandsets.

15-601074 IP Office 4400/6400 Phone User Guide Use 4400 Series and 6400Series phones.

15-601107 IP Office 4400 Quick Reference Guide Use 4400 phones.15-601078 IP Office 4601/5601 Phone User Guide Use 4601 and 5601 phones.15-601076 IP Office 4602/5602 Phone User Guide Use 4602 and 5602 phones.15-601124 IP Office 4610/5610 Phone User Guide Use 4610 and 5610 phones.15-601123 IP Office 4620/5620 Phone User Guide Use 4620 and 5620 phones.15-601111 IP Office 4601 Quick Reference Guide Use 4601 phones15-601112 IP Office 4602 Quick Reference Guide Use 4602 phones15-601113 IP Office 4610 Quick Reference Guide Use 4610 phones15-601114 IP Office 4620 Quick Reference Guide Use 4620 phones15-601115 IP Office 4621 Quick Reference Guide Use 4621 phones15-601116 IP Office 4625 Quick Reference Guide Use 4625 phones15-601126 IP Office 5601 Quick Reference Guide Use 5601 phones15-601125 IP Office 5602 Quick Reference Guide Use 5602 phones15-601124 IP Office 5610 Quick Reference Guide Use 5610 phones15-601123 IP Office 5620 Quick Reference Guide Use 5620 phones15-601105 IP Office 5621 Quick Reference Guide Use 5621 phonesNot numbered IP Office 9500 Phone User Guide Use 9500 Series phones.Not numbered IP Office 9504 Quick Reference Guide Use 9504 phones

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Phone documents



Document number Document title DescriptionNot numbered IP Office 9508 Quick Reference Guide Use 9508 phonesNot numbered IP Office 9600 Phone User Guide Use 9600 Series phones.Not numbered IP Office 9608 Telephone Quick Reference Guide Use 9608 phonesNot numbered IP Office 9611 Telephone Quick Reference Guide Use 9611 phonesNot numbered IP Office 9620 Telephone Quick Reference Guide Use 9620 phonesNot numbered IP Office 9621 Telephone Quick Reference Guide Use 9621 phonesNot numbered IP Office 9630 Telephone Quick Reference Guide Use 9630 phonesNot numbered IP Office 9640 Telephone Quick Reference Guide Use 9640 phonesNot numbered IP Office 9641 Telephone Quick Reference Guide Use 9641 phonesNot numbered IP Office 9650 Telephone Quick Reference Guide Use 9650 phones16-603923 IP Office B149 Conference Phone User Guide Use B149 conference phones.16-603908 IP Office B149 Conference Phone Quick Reference

GuideUse B149 conference phones.

16-603914 IP Office B159 Conference Phone User Guide Use B159 conference phones.16-603913 IP Office B159 Conference Phone Quick Reference

GuideUse B159 conference phones.

16-603918 IP Office B179 SIP Conference Phone User Guide Use B179 SIP conferencephones.

16-603916 IP Office B179 SIP Conference Phone QuickReference Guide

Use B179 SIP conferencephone.

16–603919 PA Interface Box for Avaya B159/B179 ConferencePhones Quick Setup Guide

Install and set up the PAInterface Box for B159 andB179 phones.

Not numbered IP Office D100 SIP Wireless Terminal User Guide Use D100 SIP wirelessphones.

Not numbered IP Office M7100 User Guide Use M7100 phones.Not numbered IP Office M7100N User Guide Use M7100N phones.Not numbered IP Office M7208 User Guide Use M7208 phones.Not numbered IP Office M7208N User Guide Use M7208N phones.Not numbered IP Office M7310 User Guide Use M7310 phones.Not numbered IP Office M7310N User Guide Use M7310N phones.Not numbered IP Office M7324 User Guide Use M7324 phones.Not numbered IP Office M7324N User Guide Use M7324N phones.Not numbered IP Office M7100 Digital Deskphone Quick Reference

GuideUse M7100 phones.

Not numbered IP Office M7208 Digital Deskphone Quick ReferenceGuide

Use M7208 phones.

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Document number Document title DescriptionNot numbered IP Office M7310 Digital Deskphone Quick Reference

GuideUse M7310 phones.

Not numbered IP Office M7324 Digital Deskphone Quick ReferenceGuide

Use M7324 phones.

Not numbered IP Office T7000 User Guide Use T7000 phones.Not numbered IP Office T7100 User Guide Use T7100 phones.Not numbered IP Office T7208 User Guide Use T7208 phones.Not numbered IP Office T7316 User Guide Use T7316 phones.Not numbered IP Office T7316E User Guide Use T7316E phones.Not numbered IP Office Digital Audio Conferencing Unit Quick

Reference GuideUse digital audio conferencingendpoints.

Not numbered IP Office T7000 Digital Deskphone Quick ReferenceGuide

Use T7000 phones.


Use T7100 phones.


Use T7208 phones.

Not numbered IP Office T7406E Digital Deskphone QuickReference Guide

Use T7406E phones.

Not numbered IP Office T3 Compact User Guide Use T3 Compact seriesphones.

Not numbered IP Office T3 Classic User Guide Use T3 Classic series phones.Not numbered IP Office T3 Comfort User Guide Use T3 Comfort series

phones.

Contact Center application documents

IP Office Contact Center documentsOverview documentsDocument number Document title DescriptionNot numbered Avaya IP Office Contact Center Feature Description Understand IP Office Contact

Center features andcapabilities.

Not numbered Avaya IP Office Contact Center DocumentationCatalog

Understand the structure of IPOffice Contact Center

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Document number Document title Descriptiondocumentation, and determinewhich document you shouldreference to obtain informationon a specific topic.

Planning documentsDocument number Document title DescriptionNot numbered Avaya IP Office Contact Center Reference

ConfigurationPlan a IP Office ContactCenter deployment in a virtualenvironment.

Not numbered Avaya IP Office Contact Center IVR Scenarios Understand various IP OfficeContact Center IVR scenarios.

Deployment documentsDocument number Document title DescriptionNot numbered Avaya IP Office Contact Center Installation Install IP Office Contact Center

software.Not numbered Administering Avaya IP Office Contact Center

Configuration ModuleConfigure IP Office ContactCenter options and agent userprivileges.

Not numbered Avaya IP Office Contact Center Telephony UserInterface Configuration

Configure IP Office ContactCenter telephony.

Not numbered Avaya IP Office Contact Center Contact RecorderConfiguration

Configure interoperabilitybetween IP Office ContactCenter and Avaya ContactRecorder.

Not numbered Avaya IP Office Contact Center Dialer Configure IP Office ContactCenter dialer functionality.

Not numbered Avaya IP Office Contact Center Task Flow EditorTelephony

Configure the IP OfficeContact Center Task FlowEditor for telephony.

Not numbered Avaya IP Office Contact Center Task Tag Reference Understand task tags and theiruses.

Not numbered Avaya IP Office Contact Center Reporting Configure the IP OfficeContact Center Reportingfeatures.

Not numbered Avaya IP Office Contact Center Email and ChatServices

Configure the IP OfficeContact Center email and chatservices.

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User documentsDocument number Document title DescriptionNot numbered Using Avaya IP Office Contact Center for Windows Use the IP Office Contact

Center user interface.Not numbered Administering Avaya IP Office Contact Center Dialer Use the Dialer module,

configure updates, andunderstand inbound andoutbound dialing.

Not numbered Administering Avaya IP Office Contact Center IVREditor

Use the IVR Editor andconfigure updates.

Not numbered Administering Avaya IP Office Contact Center TaskFlow Editor

Use the Task Flow Editor

Not numbered Administering Avaya IP Office Contact Center TextBlocks

Set up text blocks for Email.

Not numbered Administering Avaya IP Office Contact CenterAddress Book

Use and administer IP OfficeContact Center address books.

Maintenance documentsDocument number Document title DescriptionNot numbered Avaya IP Office Contact Center Maintenance Perform maintenance and

upgrade tasks.Not numbered Avaya IP Office Contact Center Error Reference Understand error codes and

their meanings.

Avaya Contact Center Select documentsDocument number Document title DescriptionNot numbered Avaya Contact Center Select Solution Description Understand high-level solution

features and functionality.Not numbered Deploying Avaya Contact Center Select DVD Install and configure Avaya

Contact Center Select from aDVD.

Not numbered Deploying Avaya Contact Center Select SoftwareAppliance

Install and configure the AvayaContact Center SelectSoftware Applicance (VMwareOVA).

Not numbered Deploying Avaya Contact Center Select HardwareAppliance

Install and configure the AvayaContact Center SelectHardware Appliance (physicalserver).

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Document number Document title DescriptionNot numbered Administering Avaya Contact Center Select Administer users, skill sets,

contact center configurationdata and reports.

Not numbered Avaya Contact Center Select AdvancedAdministration

Administer licensing andmultimedia configuration.

Not numbered Avaya Contact Center Select Agent Desktop Guide User the Agent Desktopapplication.

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