Avaya IP Office™ Platform Customer Presentation. © 2013 Avaya Inc. All rights reserved. 22 Agenda What’s Happening in the Market Midmarket Solution

Avaya IP Office Platform Customer Presentation

2013 Avaya Inc. All rights reserved. 3 The Evolution of Avaya IP Office Track Record of Continuous Improvement Contact Center Virtualization Video Security Connectivity 8.0 8.19.0Beyond 9.0 Cloud/ Hosted Management Desktop Integration Contact Center Virtualization Cloud/ Hosted Video Security Connectivity Management Desktop Integration Desktop Integration Contact Center Cloud/ Hosted Virtualization Video Security Connectivity Management Desktop Integration Desktop Integration Cloud/ Hosted 1000 2000 384 ??? Branch Contact Center Virtualization Branch Video Security Connectivity Management DesktopIntegration

2013 Avaya Inc. All rights reserved. 4 Midmarket Technology Trends Supporting a distributed, mobile workforce 87% of business leaders believe collaboration improves productivity 40% of information workers work remotely Employee-owned devices are standard business equipment WorkforceWorkforce Secure BYOD Virtualization / Infrastructure optimization IT Trends Limited IT staff Minimize exposure to risk Avoid complexity in applications, operations IT Support

2013 Avaya Inc. All rights reserved. 5 Market Trends Where your Peers and Competitors plan to spend Avaya TBP Midmarket Survey, 2014; IDCs Business Technology Spending Study, June 2013; Avaya Internal Projections February 2014 Buyer Priorities 500-1,500 Employees Over next 18 Months Buyer Priorities 500-1,500 Employees Over next 18 Months

2013 Avaya Inc. All rights reserved. 66 Numbers Can Tell a Story 375,000+ Number of systems purchased 56.35 Net Promoter Score NPS is a customer loyalty metric. An NPS that is greater than zero is considered good An NPS of +50 is excellent Our customers have rewarded us more than 375,000 times by purchasing an IP Office

2013 Avaya Inc. All rights reserved. 7 Contact Center Collaboration SecurityNetworking UC, Mobility and Voice A Complete Solution for Midsize Companies Based on the proven IP Office collaboration platform

2013 Avaya Inc. All rights reserved. 8 Avaya Midmarket Collaboration Solution Broadest endpoint support Most flexible deployments Rich UC feature set Unified Communications Room, desktop, mobile Supports 3rd party devices Simple, affordable VideoVideo Protects SIP trunks Secures remote endpoints Active packet inspection SecuritySecurity Automated provisioning Rich feature set 50% lower TCO NetworkingNetworking

2013 Avaya Inc. All rights reserved. 99 Avaya IP Office Midsize Unified Communications and Collaboration Lower overall TCO Proven, award-winning Up to 2,000 users; up to 32 sites Flexible deployments Seamless experience across voice, video, and mobility A simple, powerful unified communications and collaboration solution Outlook / Lync integrationIntegrated Conferencing

2013 Avaya Inc. All rights reserved. 10 Customer Use Cases Dynamic Markets Consumer Research, 12/13, Computerworld, 1/23/14 Situation: Working from home or hotel Expectation: Workers at home, hotel, or other locations can conduct business just as if they were in the office Reality: Typically has to rely on personal phone and email just to talk to the office. Customers are even harder to talk to. Situation: Working from the office Expectation: To be able to communicate with the people who no longer work in the office Reality: Currently office workers must rely on non-real-time communication Situation: on-the-go sales person Expectation: Customers never have to know where you are to know how to reach you Reality: Most rely on cell phone and desk phone depending on the day. Its also difficult to reach experts at the office

2013 Avaya Inc. All rights reserved. 12 The Enabled Office Worker Business Impacts and Stats Receptionist can easily connect customers to remote sales rep Stay connected at the desk, on the sales floor, in the warehouse Embed communications in the applications you already have Did you know that 69% of people who call a business will hang up rather than leave a message(1) 40-50% of cellular calls are made and received while the user is in the office and in range of Wifi 60% of devices reported by information workers are used for both work and personal purposes Did you know that 69% of people who call a business will hang up rather than leave a message(1) 40-50% of cellular calls are made and received while the user is in the office and in range of Wifi 60% of devices reported by information workers are used for both work and personal purposes

2013 Avaya Inc. All rights reserved. 13 A More Productive Office Just because you are in the office, doesnt mean you have less demanding communication needs. A More Productive Office Just because you are in the office, doesnt mean you have less demanding communication needs. Customers reach the right person on the first try Employees spend less time searching for numbers The conference room becomes more productive Take your communication to the next level The Enabled Office Worker

2013 Avaya Inc. All rights reserved. 14 The Enabled Office Worker Typical Scenarios Receptionist People Manager People Manager Sales Floor Associate Better decision making Conference Room Connecting People Build better disbursed teams Consult an expert

2013 Avaya Inc. All rights reserved. 15 Receptionists take advantage of point and click call handling OmniSound technology delivers optimal audio clarity Quickly set up and control conference calls via web browser Embed communications within Outlook, Lync, and Salesforce.com How an Enabled Office Worker Works

2013 Avaya Inc. All rights reserved. 17 The Office Away From The Office Business Impacts and Stats Use your office number instead of a personal phone number Easily conduct conference calls with the click of a mouse No hardware or software installation required Did you know that On average, 37% of executives work weeks are spent away from their primary work location. 40% of US information workers work outside of the office regularly or occasionally. 59% of midmarket companies have reduced or planned to reduce office space because flexible/remote workers need fewer desks Did you know that On average, 37% of executives work weeks are spent away from their primary work location. 40% of US information workers work outside of the office regularly or occasionally. 59% of midmarket companies have reduced or planned to reduce office space because flexible/remote workers need fewer desks

2013 Avaya Inc. All rights reserved. 18 Your Office, Anywhere Your location wont slow down business turn your iPad, PC, mobile or home phone into an office extension Your Office, Anywhere Your location wont slow down business turn your iPad, PC, mobile or home phone into an office extension Keeps employees off dangerous roads during storms. Trade commute times for productivity Recover days of lost productivity per person, per year. Work as if you are in the office The Office Away From The Office

2013 Avaya Inc. All rights reserved. 19 The Office Away From The Office Typical Scenarios Knowledge Worker Parent in a Bind Parent in a Bind People Manager stay close to the project Traveling Expert take calls from home tend to a sick child connected at any location

2013 Avaya Inc. All rights reserved. 20 Use your web browser to turn any phone into your office phone See who is available to chat or talk with integrated IM, & presence even if they are mobile With the click of a mouse, you can set up and control conference calls Easy visual access to call recordings and voicemail for via mouse clicks How an Office Away from the Office Works

2013 Avaya Inc. All rights reserved. 22 The Office On-The-Go Business Impacts and Stats You control the customer experience Your sales person can control sales situations Your company controls the number your customer calls Did you know that 60% of devices reported by information workers are used for both work and personal purposes 52% of all information workers use 2 or more devices for work 40% identify cellular phones as a primary device used for business communications Did you know that 60% of devices reported by information workers are used for both work and personal purposes 52% of all information workers use 2 or more devices for work 40% identify cellular phones as a primary device used for business communications

2013 Avaya Inc. All rights reserved. 23 Your Mobile Office You dont have to be tied down to a desk to stay connected and accessible Your Mobile Office You dont have to be tied down to a desk to stay connected and accessible Connect to experts back in the office Know where and when colleagues are available Speed decision making with conferences on the fly Voice, IM, Presence, conferencing on the go The Office On-The-Go

2013 Avaya Inc. All rights reserved. 24 The Office On-The-Go Typical Scenarios Sales Executive Support Manager Support Manager Sales Generalist Find the closest tech Mobile Technician Increase product Sales More accessible to customers Consult an expert

2013 Avaya Inc. All rights reserved. 25 Access your company directory in the palm of your hand Tap on contacts to call or to bring them into your conference room Your office phone rings on your mobile phone using Cellular, 3G/4G, or WiFi networks Use IM and Presence to find and reach the right people, whether in the office, remote, or mobile How an Office On-The-Go Works

2013 Avaya Inc. All rights reserved. 29 Did you know that IP Office has Work from home with single # reach, IM, directory, and conference browser control Virtualization Integrated video conferencing Web-based management Full site resiliency without additional licensing Up to 2000 users Integrated call recording and playback Mobile access using PSTN and VoIP (3G / 4G / WiFi) Up to 32 locations with centralized licensing Up to 512 ports of meet-me audio conferencing

2013 Avaya Inc. All rights reserved. 30 Basic Edition Key system and PBX features, including voice mail Single-site deployments 64-party ad-hoc conference bridge Basic Edition Key system and PBX features, including voice mail Single-site deployments 64-party ad-hoc conference bridge Telephony Essential Edition IP PBX functionality Avaya one-X Mobile Essential (for all users) Basic call control on mobile devices 128-party ad hoc conferencing Available Avaya Flare Communicator for Apple iPad device Essential Edition IP PBX functionality Avaya one-X Mobile Essential (for all users) Basic call control on mobile devices 128-party ad hoc conferencing Available Avaya Flare Communicator for Apple iPad device IPT + Mobility Preferred Edition Secure Meet Me audio conferencing (with user passwords) Avaya one-X Mobile Preferred* Call recording User solutions Unlimited multi-level auto-attendant Preferred Edition Secure Meet Me audio conferencing (with user passwords) Avaya one-X Mobile Preferred* Call recording User solutions Unlimited multi-level auto-attendant Unified Communication (UC) Server Edition Includes all Preferred Edition features plus: Supports up to 2,000 users at a single site or across 32 networked locations Centralized system management and licensing Linux-based Server Edition Includes all Preferred Edition features plus: Supports up to 2,000 users at a single site or across 32 networked locations Centralized system management and licensing Linux-based Linux-based UC Choices based on Business Needs Avaya IP Office Editions

2013 Avaya Inc. All rights reserved. 31 Choices based on Job Functions All user solutions, except for Receptionist, require Preferred Edition software. Customer service agent and supervisor require Advanced Edition. Also available: Receptionist Customer Service Agent Customer Service Supervisor Receptionist Customer Service Agent Customer Service Supervisor Avaya IP Office User Solutions

2013 Avaya Inc. All rights reserved. 32 Value-Based Telephony HybridHybrid Premier, Flagship Avaya IP Office Endpoints The most choices Conference Phones WirelessWireless B100 Series Phones Gigabit Ethernet with embedded switch* 3-button, 8-button, and touchscreen options Color display* H.323 or SIP 9600 IP Deskphones Avaya OmniSound Technology Super Wideband Audio Analog or IP Small to large conference rooms and executive suites DECT & Wi-Fi Sets Small to large coverage areas Standard and ruggedized options 1600 IP Deskphones Key-System Like Operation Paper Button Labels 3, 8, and 16-button options H.323 IP Telephony 1400 & 9500 Digital Sets 4, 8, and 16-button options Paper or paperless label options Lower energy requirements Same usability as IP Phones

2013 Avaya Inc. All rights reserved. 33 Reuse existing desk phones. Merlin Magix Merlin Legend PARTNER Norstar Integral BCM For customers with (Nortel) BCM: Popular third party UC apps and SIP trunking providers with BCM are compliant with IP Office Easy to move your information (i.e. Phone extensions, users, greetings, voicemail) For customers with (Nortel) BCM: Popular third party UC apps and SIP trunking providers with BCM are compliant with IP Office Easy to move your information (i.e. Phone extensions, users, greetings, voicemail) Avaya IP Office Endpoints Reuse your phones and save!!! Up to 60%* Savings

2013 Avaya Inc. All rights reserved. 34 Add a server for scale Add a second server for scale / resiliency Avaya IP Office Deployment Options The flexible choices for your environment IP Office can be deployed on an appliance, dedicated server(s), inside a virtual machine, or any combination of these. LAN/WANLAN/WAN Retain appliance as a gateway, for legacy phone support Virtualize primary server Virtualize secondary server PrimaryPrimaryExchangeExchangeSQLSQL APP N SecondarySecondaryExchangeExchangeSQLSQL

2013 Avaya Inc. All rights reserved. 36 High-level Integration Slide Support for popular applications Lync Outlook Salesforce.com The capabilities you need IM/Presence 1 Click-to Call Directory integration Interoperable with other Avaya applications 1. Note: IM/Presence supported with Outlook and Lync integrations

2013 Avaya Inc. All rights reserved. 37 Avaya IP Office 3 rd Party Integration Integrated Solutions Delivered with Partners 172 DevConnect partners Off the shelf applications for all industries All DevConnect Partner solutions certified with IP Office IP Office industry standard TAPI interface customizable to almost any desktop application supporting TAPI IP Office CTI-link, IVR, VB Scripting for deeper customized integration

2013 Avaya Inc. All rights reserved. 39 Management Designed for Simplicity Deploy mobility with a single click Web-based access simplifies administration Context-sensitive help reduces time searching for answers

2013 Avaya Inc. All rights reserved. 40 Location 2 Location 3 Location 4 Primary Server Secondary Server Headquarters Avaya IP Office Resiliency High-availability without high costs and complexities Every site has an automatic backup Active calls stay connected No idle hardware No additional licenses Highly-Resilient Architecture

2013 Avaya Inc. All rights reserved. 41 Avaya IP Office Recording Flexible, integrated, and secure Browser-based access to records Powerful search filters Ad-hoc or percentage calls in a time period Browser-based access to records Powerful search filters Ad-hoc or percentage calls in a time period Perfect for training and conflict resolution

2013 Avaya Inc. All rights reserved. 43 IP Office Support Services Maximum uptime and upgrades Includes software upgrades No additional charge for software Flexible coverage options 8-5, 24x7, Parts replacement Easy, server-based pricing Keeps things simple Remote access efficiency For faster response times Ensure your system is properly protected from the unknown

2013 Avaya Inc. All rights reserved. 44 Summary Its all about you!!! IP Office is a highly resilient platform that can keep you communicating IP Office is scalable and can grow with you Avaya can integrate with your infrastructure Avaya has the right solution to meet your needs

2013 Avaya Inc. All rights reserved. 46 Mute button for active calls Federated presence with MS Exchange, MS OCS, & GoogleTalk contacts Easy 3 rd party gadget integration e.g. iGoogle Easy 3 rd party gadget integration e.g. iGoogle Escalate IM to voice conversation MS Exchange calendar mining Work From Another Location Real Customer Examples Simple URLs MyBuddy Gadget tabs & more! Simple URLs MyBuddy Gadget tabs & more!

2013 Avaya Inc. All rights reserved. 47 Visual Voice Mail Wi-Fi, 3G/4G Connectivity IM/Presence Geo-Presence Conference Controls Callback Follow a user With Avaya, mobile workers can locate peers anywhere, anytime to make decisions in real time Rich conference controls: click-to-conference, entry/exit notifications, moderator control Advanced user presence: geo-location, calendar, on- the-phone, follow user presence / availability Avaya one-X Mobile Preferred A richer mobile experience

2013 Avaya Inc. All rights reserved. 50 Win With the Midmarket Solution Construct! Proven Solution over 375,000 systems deployed A rich, work from anywhere, experience Affordable video collaboration solution Virtualized environment Strong remote endpoint & network security

2013 Avaya Inc. All rights reserved. 51 Web-based administration Multiple sites with single one- time login Error free configuration Fast, easy upgrades Web-based administration Multiple sites with single one- time login Error free configuration Fast, easy upgrades Avaya IP Office Management Intuitive and Flexible

2013 Avaya Inc. All rights reserved. 52 Avaya IP Office Management Mobility rollout is as easy as 1-2-3 Administrator clicks a box to enable mobility IP Office sends an email to the user Click a link in an email to install and configure

2013 Avaya Inc. All rights reserved. 53 Avaya IP Office 3 rd Party Integration Microsoft Lync Seamless for end users Click-to-call Escalate from IM to Avaya phone call Share telephony presence Conference calls Lync sign-in, simple install Leverages the IP Office Server No Lync voice licenses required Voice traffic goes through IP Office desk phone On-premise Lync & Office 365 options

2013 Avaya Inc. All rights reserved. 54 Visual voicemail Prime contacts always on display no search required! Click to call, IM, or conference Calendar mining Avaya IP Office 3 rd Party Integration Microsoft Outlook Easy to install no additional servers required intuitive for your customers to use Increase consideration with Microsoft SMEs Easy to install no additional servers required intuitive for your customers to use Increase consideration with Microsoft SMEs Federate presence with corporate, MS OCS/Lync, & GoogleTalk contacts

2013 Avaya Inc. All rights reserved. 55 Make and receive calls Place calls on / off hold Consultative or blind transfers Out of the box integration with IP Office Simple plug-in appears in side bar of every SFDC page Enable your customers to personalize their service Instant access to customer information Avaya IP Office 3 rd Party Integration Salesforce.com

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Avaya IP Office™ Platform Customer Presentation. © 2013 Avaya Inc. All rights reserved. 22 Agenda What’s Happening in the Market Midmarket Solution