Avaya 9600 Series IP Deskphones Overview & Roadmap …liheinfo.com/uploads/doc/96xx_IP phone.pdf · Contact Center –UI Adaptations User interface modified to support CC capabilities

Avaya 9600 Series IP DeskphonesOverview

AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement

Disclaimer

This presentation is for informational purposes only. Material

contained herein regarding product(s) contains forward-looking

information and the final product(s), including without limitation,

the design, configuration, capabilities, features and technical

specifications, and timing for delivery of the product(s), may differ

materially from this presentation. The information contained

herein is provided "as is" without any representation or warranty

of any kind and any reliance upon this document shall be at your

own risk.


3

Walk Up: For public areas—welcome menu, easy

access to company directory

Everyday: Casual Users where voice is one of many

communications options

Essential: Telephone intense customer-facing workers

Navigator: Receptionists and admin support

User Profiles: A Phone for Every Situation

Agent: Contact


9608 9611G 9621G 9641G

9600 Series IP Deskphones

9621G9608

9611G

New

Additions

Sep 2010

9601

New

Addition

Dec 2010

9641G


Avaya 9601 SIP Deskphone

Cost-effective SIP phone

• 4-line monochrome display

• 2 Lines with dual red / green LEDs

• Fixed-feature buttons

• Built-in microphone and full duplex

speakerphone

• Compatibility with the same wired and

wireless headsets as other 9600 Series IP

Deskphones

• Built in 10/100 Ethernet switch with a port

for a user’s laptop or PC.

• A red LED on top right provide s an

instant alert for calls, messages, etc.

•

Everyday

ProfileWalk Up

New


Avaya 9608 IP Deskphone

Cost sensitive functional phone targeted

at small to large enterprises

Customers migrating from digital to IP

Access to 8 lines

LED buttons on each side of display

Monochrome graphical 8 line display with

a white backlight

Ethernet interface for LAN connectivity

10/100 Mbps

Second Ethernet interface 10/100 Mbps

Headset Interface and Speakerphone

Supports the new 2 x 12 button module

and the original 24 button module

PoE Class 1

G.722 Standards-based wideband Codec

New

Everyday

Profile


Avaya 9611G IP Deskphone

Access to 8 lines

LED buttons on either side of display

Ethernet interface for LAN connectivity

10/100/1000 Mbps

2nd Ethernet interface 10/100/1000 Mbps

Headset Interface

Speakerphone

3.5” color display with a white backlight

Integrated Gigabit

USB Interface

Supports the new 2 x 12 button module

and the original 24 button module

PoE Class 1

G.722 Standards-based wideband Codec

New

Everyday

Profile



Color Touch screen; 4.3” diagonal

display with white backlight

Supports version of Avaya Flare

Experience

Wideband audio codec to

delivering exceptional audio

performance (headset, handset,

speakerphone)

LAN connectivity 10/100/1000 Mbps


PoE Class 2

Does not support button module

New

Essential

Profile



Color Touch screen display

Supports version of Avaya Flare Experience

Wideband audio codec: exceptional audio (headset, handset, speakerphone)

LAN connectivity 10/100/1000 Mbps


USB interface

Integrated Bluetooth (4Q11 availability)

PoE Class 2

2 x 12 button module & original 24 button module

New

Essential Navigator


2 x 12 Button Module

Two pages with 12 buttons giving a total of 24 available buttons

New quick-labeling feature button located under the display

Dual color LEDs /buttons

12 row graphical display

Three 12 button modules can be simultaneously connected to any one of the new 9600 Series IP Deskphones (except the 9621G)

New

Navigator

Profile

Button Module


9601/9608/9611G/9621G/9641G

New hardware/software which builds on 9600-Series– Port of SIP 2.6 software (all models) and H.323 3.1 (all

except 9601) software to new hardware– Software for previous 9600-Series models are not compatible

with 9601/9608/9611G/9621G/9641G and vice-versa

– New touch User Interface for 9621G/9641G modeled on 9670G

– Compatible software upgrade, settings download and PPM connection mechanisms

Avaya one-X® Deskphone H.323 6.0 software available– Supported on Communication Manager 3.1.4 and later– Supported on IP Office 6.1 1Q11 release and later

Avaya one-X® Deskphone SIP 6.0 (6.1 for 9601) software available– Supported on SIP Enablement Services 5.2 or Session

Manager 6.0 and later


9600 Series – New Models(as of May 2011)

9608 9621G 9641G

Buttons 2 8 8 Variable Variable

Touch screen No No No Yes Yes

Color No No Yes Yes Yes

Display 2.7”, 132x69 pixel 3.8”, 181x120 pixel 3.5”, 320x240 pixel 4.3”, 480x272 pixel 4.7”, 480x272 pixel

Switch 10/100 10/100 10/100/1000 10/100/1000 10/100/1000

USB No No Yes No Yes

Wideband Yes Yes Yes Yes Yes

Speaker Yes Yes Yes Yes-Wideband Yes-Wideband

Expansions No 12/24 BM, DHA 12/24 BM, DHA No 12/24 BM, DHA

PoE Class 1 1 1 2 2

Protocol SIP SIP/H.323 SIP/H.323 SIP/H.323 SIP/H.323

List/Street Price ($) $220 / $120 $299 / $165 $455 / $250 $590 / $325 $675 / $370

Introduced Dec 2010 Sep 2010 Sep 2010 Sep 2010 Sep 2010

9611G9601


Low Energy Consumption

Tolly Report: http://www.tolly.com/DocDetail.aspx?DocNumber=210143

YouTube Video - http://www.youtube.com/watch?v=pU5LQDct62g

http://www.youtube.com/watch?v=pU5LQDct62g


Avaya one-X™ Deskphone SIP 6.0SP1

Feature Additions:

– Mute Alert

– Avaya PushAPI

– Korean text and language support

Interoperability with Avaya Branch Gateway B5800 6.1

May

2011


“You’re talking to mute” alert

Warning message and optional error tone if you are talking while the phone is muted.

This is an optional feature and can easily be turned off “now” or always.

Supported on 9621G and 9641G

15

May

2011


Avaya one-X™ Deskphone H.323 6.1 (UC & CC)

Feature Additions:– Large text font (except 9608)

– Voice dialing

– Call Timer

Contact Center Optimized UI and hardware adaptation options

Increased mobility transparency for users– Visiting user option for registration with 12 CMs for VU log on

profiles – An addition to local MCIPADD features.

WML improvements to directory search and transfer feature through browser

HTTP re-registration improvements for failure modes

Support for Bluetooth wireless headsets using integrated Bluetooth on 9641G.

December

2011


Contact Center – UI Adaptations

User interface modified to support CC capabilities on touch screens (9641G)

Visual indicators of current state e.g. Agent Greeting

17

User interface modified to support CC capabilities on button phones (9611G)

Utilize one button line for information

3 / 6 buttons for features / calls December

2011


Contact Center - Agent Greeting

18

Assign greetings to different criteria based on customer preference / need

Similar to one-X™ agent

Create and label greetings through the interface of the phone

6 greetings with a max recording time of 10 seconds

December

2011

AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 19

Release 6.1 Contact Center Hardware

Contact Center faceplate for 9641G

– Handset pockets covered.

– No “Forward” or “Headset” buttons.

– “Speaker” renamed as “Release”.

Dual Headset Adapter (DHA) (for 9608/9611G/9641G)

– Two headset ports – one for agent, one for supervisor/trainer

Ordered in packages of 25 components each– 700500728 – 9641G CC FCPLT KIT (PK 25) – GLP US$250

– 700500729 – 9600 DUAL HEADSET ADPTR KIT (PK 25) – GLP US$1000

– Both comcodes orderable as of 7th February 2011

Feb

2011


Model 9641G + CC Faceplate + Dual

Headset

9641G + Dual Headset 9621G

Touch screen Yes Yes Yes

Software

Call Center UI Adaptation Yes Yes Yes

Agent Greeting Yes Yes Yes

Hardware

Dual Headset Adapter Yes Yes No

CC Faceplate Yes No No

Global List Price (US$) $725 $715 $590

Contact Center – 9621G & 9641G

December

2011


Contact Center – 9608 & 9611G

Model 9608 + Dual Headset 9611G + Dual Headset

Display Monochrome Color

Software

Call Center UI Adaptation Limited Limited

Agent Greeting Yes Yes

Hardware

Dual Headset Adapter Yes Yes

CC Faceplate No No

Global List Price (US$) $339 $505

December

2011


Avaya Flare™ User Experience on9621G/9641G IP Deskphones

What is it?• Enhanced collaboration

capability on the

deskphone

• Voice, Conference control,

IM, and Presence

capability

• Desktop integration with

Microsoft Outlook for

contact management

Customer Value• Instant messaging via

SIP endpoints

• Contact information from

outlook can be shared

and synchronized with

the deskphone

• Ability to leverage key

conference features right

on the deskphone

Proof Points• Increased accessibility

and efficiency via IM

• Applications integration

yields increased business

efficiencies and

productivity

• Conference integration

drives productivity

enhancements and

application integration


Avaya one-X™ Deskphone SIP 6.0SP2

Feature Additions:

– WML browser/Push

– Large Text font

– Presence

– Outlook Contact Integration

Sep

2011


Presence

24

Sep

2012


Outlook Contact Integration

Download up to 250 contacts from Microsoft Outlook (2003, 2007)

Replaces need to export from Outlook on PC and import to IP Deskphone via USB.

Sep

2012


Avaya one-X™ Deskphone SIP 6.2

Conferencing Client for use with Communication Manager and the Conference Server

Instant Messaging

SIP Features– Enhanced Call Forward, Team Button, Enhanced Pickup Alert, Group

Paging

Interoperability with CC Elite – Traditional UI on 9608, 9611G, 9621G and 9641G

– Enhanced UI and CC HW customization on 9641G

Interoperability with Avaya Aura™ Contact Center– Enhanced third-party call control

Enhanced Shared Control– Video

– Survivability

URI dialing and SILK codec support

Jan

2012


Conferencing Client

27

Jan

2012

button to invoke sidebar IM with this participant

participant detail button

add contact

quick touch buttons to

invoke new sessions

speaker indicator

reminder banner alternates with regular header

mute indicator


28

Instant Messaging

Future: Federation with OCS, Lync,

Sametime and Skype

Jan

2012


Enhanced Call Forwarding

One button, six types of fowarding:

– Internal or external calls

– Always, when busy or when no answer

All on or all off with one button.

Jan

2012


Team Button

Speed dial

Status

Call Pickup

9641 9608 Green Lamp

Idle Off

Idle, 1 ringing Flash

Idle, >1 ringing Wink

Busy On

Busy, 1 ringing Flash

Busy, >1 ringing Wink

Idle, rerouting Off

Busy, rerouting Off

Jan

2012


CC Elite

Deskphone SIP on the 9608, 9611G, 9621G, 9641G will interoperate with CC Elite 6.0

– Agent login/logout toggle button

– After call work

– Auxiliary work

– Auto/manual in

– Release

– Third-party MWI

– Send collected digits (Caller-Info) to endpoints

– MWI by agent ID

– Stroke counts 0 – 9

– Call work codes

– Display active VDN name

– Send and display call indication for a RONA/ROIF/ROOF redirect to VDN call

– VuStats

– Accept and display ASAI UUI information from server

– Accept UCID IE information from server

– Forced logout override

– Supervisor assist

– NQC or Queued calls

– Interruptible AUX work

Jan

2012


Customized UI for CC Elite

Agent status: Auto in

work mode, on ACD call

with collected digits 1234

Agent Info: VuStats for

Split (skill) #4

Notifications: AUX work

pending

Jan

2012


HTML Browser

Full HTML and Javascript support using a Webkit core; ideal for custom web pages.

Jan

2012


SIP Interoperability

Communication Manager, Session Manager, System Manager, Personal Profile Manager 6.x

– Core and Survivable Remote

Meeting Exchange

Collaboration Server

Presence Services

CC Elite

Avaya Aura® Contact Center

Branch survivability

– B5800

– Secure Router

– Audiocodes

– Cisco

6.0 6.0SP1 6.0SP2 6.2

Communication Manager x x x x

Session Manager x x x x

System Manager x x x x

PPM x x x x

Conferencing 6.0.1 x x

Conferencing 7.0 x

Presence Services x x

CCElite x

Adapter x

CC x

B5800 x x x

Secure Router 2330 & 4134 x x x x

AudioCodes MP-series x x x x

Cisco 2821 x x x x

AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 35

Documents

Avaya 9600 Series IP Deskphones Overview & Roadmap …liheinfo.com/uploads/doc/96xx_IP phone.pdf · Contact Center –UI Adaptations User interface modified to support CC capabilities