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1 for News Volunteers Vol. 10 MAY 2018 No. 5 The Villages © Regional Hospital Auxiliary Foundation H T he ummingbird Important things in this issue: Highlights from the Volunteer Appreciation Luncheon Lou Emmert Gary Kadow Saad Ehtishan Dr. Ron Mansdoerfer Dick Campbell Susan Williams Installation of Officers Award Presntations Jeannie Rogale Closes New & Returning Volunteers ARCE Testing Dates NEW Times Available Ye Olde Thrift Shoppe The Cafe Amazing New Digital Vascular Surgery Suite Lifetime Members Foundation Updates THE VILLAGES is a federally registered trademark of Holding Company of The Villages, Inc., and is used under license. The Villages® Regional Hospital is a part of Central Florida Health. Everyday Heroes Here’s to the everyday heros. The volunteers who do what they can, To ease the suffering of others, And be of service to their fellow person. May they know the true satisfaction That comes from helping others Less fortunate than themselves, But no less their sisters and brothers. May they feel the gratitude in the hearts For all of the good that they’ve done. The appreciation that we all feel for them Is truly second to none, Thank you for the Difference You’ve Made and Continue to Make!! Saad Ehtisham, Senior Vice President & COO shared his appreciation Gary Kadow, Foundation Vice Chairman, led us in the Pledge of Allegiance to the Flag. VOLUNTEER AWARDS LUNCHEON Thursday, April 12 Lou Emmert, Volunteer Coordinator Welcomed Everyone “It was exciting to be able to host two luncheons and say “Thank You” to all of you for your service to TVRH. On March 15 we held the YOTS luncheon and that was covered in the April Hummingbird issue. On April 12, we held our second luncheon at the SavannahCenter and it was attended by 330 volunteers and guests. Based on the comments I’ve received, it was a great success. The food was delicious and served hot which is quite an accomplishment when serving over 300 guests. Our officers were installed and lots of pictures taken. One of the highlights of the luncheon was the announcing of the award winners. You can find them in this Hummingbird, along with pictures of the luncheon. If you attended, I hope you enjoyed the day.” (Awards luncheon continues on page 4) Hershel Chapman, a member of the Musicians Team, Greeted us inside the Savannah Center with his Guitar.

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Page 1: Auxiliary Foundation ummingbird The News Volunteers · You can find them in this ... Foundation Board and the members for their support of the Auxiliary and all our programs

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forNews VolunteersVol. 10 MAY 2018 No. 5

The Villages© Regional HospitalAuxiliary Foundation

H Theummingbird

Important things in this issue:

Highlights from the Volunteer Appreciation Luncheon Lou Emmert Gary Kadow Saad Ehtishan Dr. Ron Mansdoerfer Dick Campbell Susan Williams Installation of Officers Award Presntations Jeannie Rogale Closes

New & Returning Volunteers

ARCE Testing Dates NEW Times Available

Ye Olde Thrift Shoppe

The Cafe

Amazing New Digital Vascular Surgery Suite

Lifetime Members

Foundation Updates

THE VILLAGES is a federally registered trademark of Holding Company of

The Villages, Inc., and is used under license. The Villages® Regional Hospital

is a part of Central Florida Health.

Everyday HeroesHere’s to the everyday heros.The volunteers who do what they can,To ease the suffering of others, And be of service to their fellow person.May they know the true satisfactionThat comes from helping othersLess fortunate than themselves,

But no less their sisters and brothers.May they feel the gratitude in the heartsFor all of the good that they’ve done.The appreciation that we all feel for themIs truly second to none,

Thank you for the Difference You’ve Made and Continue to Make!!

Saad Ehtisham, Senior Vice President & COO shared his appreciation

Gary Kadow, Foundation Vice Chairman, led us in the Pledge of Allegiance to the Flag.

VOLUNTEER AWARDS LUNCHEON Thursday, April 12

Lou Emmert, Volunteer Coordinator Welcomed Everyone

“It was exciting to be able to host two luncheons and say “Thank You” to all of you for your service to TVRH. On March 15 we held the YOTS luncheon and that was covered in the April Hummingbird issue. On April 12, we held our second luncheon at the SavannahCenter and it was attended by 330 volunteers and guests. Based on the comments I’ve received, it was a great success. The food was delicious and served hot which is quite an accomplishment when serving over 300 guests. Our officers were installed and lots of pictures taken. One of the highlights of the luncheon was the announcing of the award winners. You can find them in this Hummingbird, along with pictures of the luncheon. If you attended, I hope you enjoyed the day.”

(Awards luncheon continues on page 4)

Hershel Chapman, a member of the Musicians Team, Greeted us inside

the Savannah Center with his Guitar.

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1451 El Camino Real, The Villages, FL 32162 352-751-8176 The Hummingbird is a publication of the Villages Regional Hospital Auxiliary Foundation. The information within this publication is designed to communicate and inform the staff and volunteers. The editorial staff reserves the right to author, edit, or deny materials submitted for inclusion. Feedback: We need to know what you think, what you want to hear, and what you are up to. Send email to the Editor: [email protected] Newsletter Staff Editor: Shari KumlerWriter: Pat Kronk Proofreader Pat Crigler Staff Advisor & HUGE Contributor, Rena Marchand. This newsletter is dedicated to the hardworking volunteers at The Villages Regional Hospital.

Elected Officers: Jeannie Rogale - President Gloria Counselman - 1st Vice President Joan Hanosek- 2nd Vice President Candy Ginns - Recording and Corresponding Secretary Jan Kumpan - HistorianGeorge Counselman - Parliamentarian

Contact the Auxiliary OfficesThe Auxiliary Office 352 751-8061 is staffed ... Monday-Thursday 8:00 am - 4:00 pm Friday 11:00 am - 3:00 pm The Day Captain’s Office, 751-8622, is staffed ... Monday-Friday 8:00 am - 4:00 pm Saturday & Sunday 9:00 am - 1:00 pm

The Volunteer Placement Office, 751-8176. is staffed ... Monday-Thursday 8:00 am - 4:00 pm and Friday Noon - 4:00 pm

The Auxiliary Foundation Office, 751-8871 is staffed ... Monday-Friday, 8:00 am - 4:00 pm.

www.centflhealth.org

Our MissionTo improve the health

and quality of life of the individuals and communities

we serve.

H TheummingbirdThe Villages© Regional HospitalAuxiliary Foundation

Jeannie Rogale Auxiliary President

OUR PRESIDENT’S LUNCHEON MESSAGE May 2018

ARC Education Annual Regulatory Compliance & Risk Safety Module (Same Test, New Name, Still Mandatory!) For NEW VOLUNTEERS May 1, 15 & 29 • 7:30-11:30 am Location is East Campus, 3rd Floor IT Training Room opposite the elevator.

For ANNUAL VOLUNTEERSAny Tuesday... 7:30 am - 11:30 pm Location is East Campus, 3rd Floor IT Training Room opposite the elevator. PLUS EXTENDED HOURS 3:00 -7:00 pm at TVRH Private Dining RoomOutside Transportation volunteers can have their eyes checked any Tuesday when they take their annual test. Eye Tests are available between 8:00 am and 11:00 am at the Employee Health Care Office on the 3rd floor of the East Campus.

It is MANDATORY

that every volunteer be recertified annually

during their birth month.

MAKE A NOTE ON YOUR CALENDAR BIRTHDAY MONTH TO REMIND YOU.

2018

“I am pleased and honored to be serving as the TVRH Auxiliary, President. During the past 15 years I’ve worked in many different areas and seen a lot of changes at the hospital and Auxiliary. We have a great group of volunteers who work tirelessly to help the patient and their families have a good stay at the Villages Regional Hospital. For the next two years I hope to continue the growth in both number of hours served and in helping in many more ways than we have been helping. Lou and I are visiting other hospitals to understand how their Volunteer Programs work and to see if we can pick up any new ideas. We will be working closely together over the next two years to

continue to make our program the best that it can be.

Of course I would be remiss if I didn’t give a sincere Thanks to Dave Gardner, Chairman, of the Foundation Board and the members for their support of the Auxiliary and all our programs.

Every volunteer is much appreciated and performs a needed service. You are much more than “just a volunteer” to the patients, their family, the Auxiliary and the Hospital. Your volunteering fills an important niche and helps the Hospital and the Auxiliary fulfill their Mission.I would like to say a big Thank You to Lou, for such a great job she did to make our Appreciation Luncheon such a huge success - she worked hard to get everything right and it turned out beautiful. I shared with her that the tables looked like large Easter Baskets with all the different colors.”

Jeannie Rogale, Auxiliary President, being sworn into her now two year position.

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Lou Emmert Volunteer Coordinator

UPDATE FROM LOU our Volunteer Coordinator

AUXILIARY BUSINESS

CARDS AVAILABLE

Auxiliary Business Cards are available to all volunteers to give to family, friends, and acquaintances.

This card gives information on who to contact to become a volunteer, and has a place for you to write your name, if you desire to do so.

Please stop by the Day Captain’s Office to pick up a few for your pocket or purse to help in our ongoing recruitment efforts.

Visit Our WEBSITE by

clicking on the link below https://www.

thevillagesregionalhospital.org/

foundationvolunteering/volunteering/other Events

Seasonal VolunteersOur seasonal volunteers are in the process of leaving for a few months and there will be open

shifts to fill. If you would like to take on another 4 hours, please talk with the VPO about what shifts are available. On April 28 we are holding a recruitment event so hopefully we will have a good turnout and get lots of new volunteers. There will be a report on this event in the June issue of the Hummingbird.

Kudos to the Front Desk and Musicians!It is always nice to receive compliments for our volunteers. There is a department of the Hospital that does a follow up call to discharged patients. On one of those calls the Front Desk volunteers and Musicians received a very nice compliment. The caregiver of a former patient was so impressed by the friendliness and concern from the volunteers. She said they were always smiling and asking her if they could help her with anything.

She also said the piano music was so soothing in the lobby, if offered her much needed comfort and respite. Congratulations to the Front Desk and the Musician volunteers .

Do You Discharge patients?A couple of reminders for volunteers who discharge patients frequently. While we advise you not to touch patients, it’s slightly different when they are leaving the Hospital. If they should need help getting into the vehicle you may hold their arm to steady them. Also if you are asked to discharge a patient and the patient is heavier than you think you can manage, or if they are really not mobile, please feel comfortable advising the nurse that you are not capable of discharging that patient. Don’t do where the patient can hear you, obviously.

We will be needing volunteers for special projects occasionally so be on the lookout for those opportunities. Each time you volunteer for a special project, your name will go into a drawing for two Gala tickets next year.

If you have any suggestions, questions or issues you’d like me to address in my Hummingbird letter, please let me know.

Lou Emmert, our Volunteer Coordinator, swore in our new Auxiliary Officers for the next two years at the luncheon. L to R: Jeannie Rogale, President; Gloria Counselman, 1st Vice President; Joan Hanosek, 2nd Vice President;

Candy Ginns, Recording/Corresponding Secretary; George Counselman, Parliamentarian. and Jan Kumpan, Historian.

Presenting Your NewAuxiliary Officers

We at TVRH Auxiliary Foundation have the best volunteers any place! Thanks to each of you for your hard work and dedication.

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New & Returning VOLUNTEERS

Suzanne Campbell,

Beverly Conklin

Robert Conover

Michael Dollard

Donald Fortier

Ed Mehew

Patricia Smid

(Awards luncheon continues from page 1)Ron Mansdoerfer shared some interesting facts & stats about the Bible?”

Books in the Bible: 66

Books in the Old Testament: 39

Books in the New Testament: 27

Shortest book in the Bible: 2 John

Longest book in the Bible: Psalms

Chapters in the Bible: 1189

Chapters in the Old Testament: 929

Chapters in the New Testament: 260

Middle chapter of the Bible: Psalm 117

Shortest chapter in the eEsther 8:9

Words in the Bible: 773,692

Words in the Old Testament: 592,439

Words in the New Testament: 181,253

“If my people, which are called by my name, shall humble themselves, and pray, and seek my face, and turn from their wicked ways; then will I hear from heaven, and will forgive their sin, and will heal their land.” 2 Chronicles 7:14

Dr. Ron Mansdoerfer was invited to our luncheon to provide us with words of wisdom and tobless us with prayer. He is an author, teacher, counselor, and pastor. Ron’s infectious humor and “to the point” words left us with a lasting impression. His closing Bible verse was ....

OUTSTANDING TEAM/DEPARTMENT AWARD Award

A team, recognized by the TVRH staff as having worked together at an exceptional level to improve patient care and/or services. Award is determined by TVRH staff.

Susan Williams, TVRH Administrative Director of Nursing, shared the American College of Cardiology recognized The Villages® Regional Hospital as an Accredited Chest Pain Center with PCI and Resuscitation. Susan also presented the ...

Outstanding Team/Department Award The department that selected to recognize this year is the Front Desk. The front desk is the first presentation of the hospital to the community. Everyone that comes into the lobby is greeted by the front desk team. This team goes above and beyond to greet, escort and assist everyone. This past year, this team worked consistently with a multidisciplinary team on how to provide the best response to anyone presenting with chest pain. They assisted the hospital in identifying best practice and they were

recognized during the chest pain accreditation process. The 2nd accomplishment for this year is how they dealt with service animals. This team questioned on how to provide the correct service to the patient and allow service animals into the hospital appropriately. This team communicated the dilemma and need for training. This request and focus resulted in a system wide education regarding service animals.

Surgical Waiting Gals --------------- Dorothy Lions and Barbara Pope

Edi Oteri, front Desk Chair and Susan Williams, TVH Administrative Director of Nursing

(Awards luncheon continues on page 5)

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NEW DIGITAL VASCULAR SURGERY SUITE

keeping our family of supporters informed

FOUNDATION NEWSTHE VILLAGES® is a federally registered trademark of

Holding Company of The Villages®, Inc., and is used under license. The Villages® Regional Hospital is a part of Central Florida Health.

Imagine a state-of-the art surgery suite right here in The Villages. Now imagine what this new innovative technology means to you, your family members, friends and neighbors. The Villages® Regional Hospital is pleased to announce the development of a new Digital Vascular Surgery Suite with financial assistance from the Auxiliary Foundation.

The concept to embark on this project was envisioned two years ago, when the new wing was added to the hospital. At that time, several large surgical suites were shelled-in, but not completed to allow for future expansion. One of these suites has now been dedicated to the installation of the new digital vascular surgery suite.

The term “digital vascular” is used because the suite contains advanced c-arm vascular imaging equipment along with a computerized patient table, which can be moved in any direction. This enables the unit to be used for both the placement of minimally-invasive vascular stents, as well as for more traditional vascular procedures.

The result of this technology is that it will provide the surgeon with 3-D imaging in real-time while a surgical case is underway. This allows the completion of an appropriate vascular procedure with more speed and precision than ever before. “We are proud to be installing the first hybrid unit of its kind in our region.” said Don Henderson, Central Florida Health President/CEO.

Patients will benefit significantly from the addition of the new suite. Previously, many vascular surgeries required

large incisions, but now these are done as minimally invasive procedures. “Instead of large incisions to repair damaged vessels, the surgeon operates through a few small openings,” said Ann Keyes, Director of TVRH Preoperative Services. Other benefits to the patient include less radiation used during procedures, shorter hospital stays, less pain and faster recovery time. “It means patients can get back to their normal activities as quickly as possible,” added Ann.

This year, the Auxiliary Foundation is raising funds to help make this much needed technology a reality for our community. Be sure to watch the video about the new Digital Vascular Surgery Suite by visiting our website at tvrhfoundation.org. To learn how you can support the project contact the Auxiliary Foundation at (352) 751-8871.

Addy Ramos-Krebs, Director of Invasive/Non-Invasive Cardiology at The Villages® Regional Hospital, saw a need for upgrading diagnostic tools for cardiology patients. After doing some research, she embarked on a mission to procure a state-of-the-art cardiac ultrasound machine. Addy secured funding with the assistance of The Villages® Regional Hospital Auxiliary Foundation Patient Care Committee, and she supervised the purchase of the Affiniti 70 Ultrasound machine. This is one of many items the Foundation’s Patient Care Committee has purchased or financially supported throughout the year. Annually, the Patient Care Committee allocates $100,000 to help buy equipment for The Villages® Regional Hospital.

Acquired in November 2017, patients are benefiting greatly from the new technology and its advancements in medical imaging. “It produces high-quality images and visualization for physicians to use in diagnosing patients,” said Addy. “Ultimately that benefits the patient.” Noelene Gantner, Supervisor of Cardio Diagnostics at TVRH, eagerly awaited the arrival of the machine. “We are very excited,” exclaimed Noelene. “The imaging and diagnostic effects of this machine take echocardiograms to a whole new level of standards.” A portable unit, the Affiniti 70 can be utilized in all areas of the hospital for both inpatient and outpatient access.

Thrilled to bring the new cardiac ultrasound technology to her patients, Addy is quick to note, “We are here to serve. The Cardiology Department has always excelled and I am very proud of our team.”

NEW DIGITAL VASCULAR SURGERY SUITE

CARDIAC ULTRASOUND

2nd Quarter • April-June 2018

Imagine a state-of-the art surgery suite right here in The Villages. Now imagine what this new innovative technology means to you, your family members, friends and neighbors. The Villages® Regional Hospital is pleased to announce the development of a new Digital Vascular Surgery Suite with financial assistance from the Auxiliary Foundation.

The concept to embark on this project was envisioned two years ago, when the new wing was added to the hospital. At that time, several large surgical suites were shelled-in, but not completed to allow for future expansion. One of these suites has now been dedicated to the installation of the new digital vascular surgery suite.

The term “digital vascular” is used because the suite contains advanced c-arm vascular imaging equipment along with a computerized patient table, which can be moved in any direction. This enables the unit to be used for both the placement of minimally-invasive vascular stents, as well as for more traditional vascular procedures.

The result of this technology is that it will provide the surgeon with 3-D imaging in real-time while a surgical case is underway. This allows the completion of an appropriate vascular procedure with more speed and precision than ever before. “We are proud to be installing the first hybrid unit of its kind in our region.” said Don Henderson, Central Florida Health President/CEO.

Patients will benefit significantly from the addition of the new suite. Previously, many vascular surgeries required large incisions, but now these are done as minimally invasive procedures. “Instead of large incisions to repair damaged vessels, the surgeon operates through a few small openings,”said Ann Keyes, Director of TVRH Preoperative Services. Other benefits to the patient include less radiation used during procedures, shorter hospital stays, less pain and faster recovery time. “It means patients can get back to their normal activities as quickly as possible,” added Ann.

This year, the Auxiliary Foundation is raising funds to help make this much needed technology a reality for our community. Be sure to watch the video about the new Digital Vascular Surgery Suite. To learn how you can support the project contact the Auxiliary Foundation at (352) 751-8871.

Dick Campbell, President Auxiliary Foundation gave a Foundation Update and a slide presentation on the New Digital Vascular Surgery Suite. This is an extraordinary addition to our hospital!

$$ FACTS ABOUT OUR AUXILIARY VALUE

Volunteers services are valued at $3.5 million by the HospitalThe Foundation provides $4.5 million in labor and fundraisingThese are both statistics for the year of 2017.

(Awards luncheon continues from page 4)

(Awards luncheon continues on page 6)

Imagine a state-of-the art surgery suite right here in The Villages. Now imagine what this new innovative technology means to you, your family members, friends and neighbors. The Villages® Regional Hospital is pleased to announce the development of a new Digital Vascular Surgery Suite with financial assistance from the Auxiliary Foundation. The concept to embark on this project was envisioned two years ago, when the new wing was added to the hospital. At that time, several large surgical suites were shelled-in, but not completed to allow for future expansion. One of these suites has now been dedicated to the installation of the new digital vascular surgery suite. The term “digital vascular” is used because the suite contains advanced c-arm vascular imaging equipment along with a computerized patient table, which can be moved in any direction. This enables the unit to be used for both the placement of minimally-invasive vascular stents, as well as for more traditional vascular procedures. The result of this technology is that it will provide the surgeon with 3-D imaging in real-time while a surgical case is underway. This allows the completion of an appropriate vascular procedure with more speed and precision than ever before. “We are proud to be installing the first hybrid unit of its kind in our region.” said Don Henderson, Central Florida Health President/CEO. Patients will benefit significantly from the addition of the new suite. Previously, many vascular surgeries required large incisions, but now these are done as minimally invasive procedures. “Instead of large incisions to repair damaged vessels, the surgeon operates through a few small openings,” said Ann Keyes, Director of TVRH Preoperative Services. Other benefits to the patient include less radiation used during procedures, shorter hospital stays, less pain and faster recovery time. “It means patients can get back to their normal activities as quickly as possible,” added Ann. This year, the Auxiliary Foundation is raising funds to help make this much needed technology a reality for our community. Be sure to watch the video about the new Digital Vascular Surgery Suite by visiting our website at tvrhfoundation.org. To learn how you can support t
Imagine a state-of-the art surgery suite right here in The Villages. Now imagine what this new innovative technology means to you, your family members, friends and neighbors. The Villages® Regional Hospital is pleased to announce the development of a new Digital Vascular Surgery Suite with financial assistance from the Auxiliary Foundation. The concept to embark on this project was envisioned two years ago, when the new wing was added to the hospital. At that time, several large surgical suites were shelled-in, but not completed to allow for future expansion. One of these suites has now been dedicated to the installation of the new digital vascular surgery suite. The term “digital vascular” is used because the suite contains advanced c-arm vascular imaging equipment along with a computerized patient table, which can be moved in any direction. This enables the unit to be used for both the placement of minimally-invasive vascular stents, as well as for more traditional vascular procedures. The result of this technology is that it will provide the surgeon with 3-D imaging in real-time while a surgical case is underway. This allows the completion of an appropriate vascular procedure with more speed and precision than ever before. “We are proud to be installing the first hybrid unit of its kind in our region.” said Don Henderson, Central Florida Health President/CEO. Patients will benefit significantly from the addition of the new suite. Previously, many vascular surgeries required large incisions, but now these are done as minimally invasive procedures. “Instead of large incisions to repair damaged vessels, the surgeon operates through a few small openings,” said Ann Keyes, Director of TVRH Preoperative Services. Other benefits to the patient include less radiation used during procedures, shorter hospital stays, less pain and faster recovery time. “It means patients can get back to their normal activities as quickly as possible,” added Ann. This year, the Auxiliary Foundation is raising funds to help make this much needed technology a reality for our community. Be sure to watch the video about the new Digital Vascular Surgery Suite by visiting our website at tvrhfoundation.org. To learn how you can support t
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David Gardner and Jeannie Rogale presented the next 5 Awards

UNSUNG HERO An individual, deserving special recognition, who has shown consistant reliability, adaptabability and service to the auxiliary.

LEADERSHIP AWARD OF EXCELLENCE An individual who has provided outstanding leadership, support to the organization, and has worked beyond the call of duty. (usually an Office or Department Chairperson)

VOLUNTEER OF THE YEAR An auxiliary member who has made an exceptional contribution and shown outstanding dedication to the organization He or she demonstrates the values of Respect, Stewardship, Integrity, Service, Teamwork, Innovation, and Quality.

Leadership Award of ExcellenceChris Kasprzak & Penny Kasprzak took over the Café chair and have rebuilt a team of volunteers to staff seven days a week and late into the evenings. They have instilled in their volunteers the importance of customer service and the important role the Café has in supporting the visitors and employees. They both work multiple shifts when needed to ensure the café stays open. They have also expanded the offerings and established processes to ensure the food is of high quality and fresh.

Going The Extra MileNancy Cummings and Beth Malak took on the task to setup and staff the Silent Auction room at this year’s Hearts for Our Hospital gala. This meant organizing a team of 20+ volunteers to create an attractive room that was keeping with the theme and providing eye-catching displays but still highlighted the auction item. This year, because of their pre-planning and hard work the entire silent auction process went smoother than ever. They set up a system that allowed for rapid tear-down without loss of item identity thereby making the packaging of items easy and accurate.

GOING THE EXTRA MILE An individual or department whose commitment to excellence consistently surpasses expectations. The volunteer or team who goes above and beyond to make things happen.

(more awards from page 4)

Volunteer of the YearSandy Murphy seems to be at the hospital everyday making certain the volunteers in ER are well trained. When needed, she covers many of the shifts herself because she understands the important role volunteers play in making ER effective and efficient. She has a solid working relationship with the staff and management in the ER Department and is seen as a true partner in helping improve the overall reputation of our ER department. I know of no one else who has such dedication to her function.

(2 more awards on page 7)

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You probably know that a new Bridge Clinic has opened in the former Urgent Care area of our hospital. This unit will provide free transitional care as a patient leaves the hospital and transitions to living at home once again. Some of the issues they address are: After discharge did the patient contact their Primary Care Physician for an appointment as directed?

Did they contact the specialist, if one cared for the patient?

Do they fully understand their medications - both old and new?

What type of help do they need now that they have returned home after the hospital stay?

In an effort to help with the last item, Case Management has been compiling a list of resources available to them, such as Meals on Wheels, Food Banks, Food Pantries, Medical Equipment, etc.

We know that many of our hospital volunteers also serve at other organizations which could provide these transitional needs. If you are familiar with organizations which might help those coming to the Bridge Clinic, would you

send us the contact information for the group? We would like to have the name of the organization and a name and phone number we could contact for details.

Please respond to Cindy Baker at [email protected]. Thank you for taking time from your busy schedule to help with this project and thank you for all you do for The Villages Regional Hospital.

Jeannie Rogale, Auxiliary President

Lon Bohnstedt and Francis DioGuardi are two of our Day Captains.

President’s AwardShari Kumler is the editor and main driver behind the Award-Winning Publication, The Hummingbird. She identifies items to include, writes articles, does the layouts and proofs the publication. She also has enlisted strong assistants to write and help proof. The Hummingbird is one of the key communication methods to ensure all the volunteers are aware of what is happening in our hospital and includes everything from awards to elections and luncheons. It takes a very special person, like Shari, to publish early in each month.

Lisa Lee, an ICU Waiting Room volunteer is one we can all count on to see that everything that should be done is done! If someone needs her to fill in for them, she does it. Even when she had a job, she would volunteer on weekends. She adapts to any situation and is very friendly and sincere;

making a point to know the names and have a brief conversation with all visitors. Lisa was unable to attend the luncheon so unfortunately, we were not able to get a photo.

(the last 2 awards, but not the least ... continued from page 6)

Unsung Hero

NEW BRIDGE CLINIC AT TVRH

UNSUNG HERO An individual, deserving special recognition, who has shown consistant reliability, adaptabability and service to the auxiliary.

PRESIDENT’S AWARD A person who has made a positive contribution to both the organization as a whole and to the President’s term. Award determined by the Auxiliary President. Names may be forwarded to the President for consideration.

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Approaching the end of my shift, a lovely lady walked into the Café and remarked on how tasty our freshly baked cookies are. I thanked her for the compliment and she left.

A short while later, the same customer stepped up to the counter and asked if she could order a “few” cookies and have them delivered to the floor where her mother was a patient. Of course, I would grant her that favor! After asking her how many cookies she’d like, to my surprise she answered, “how about 20?” Taken back a bit by the amount she requested, I told her I would have the cookies ready in about an hour and personally deliver them for her.

By the time I was ready to trek to the 3rd floor, the patient, whose name was Betty, had been discharged. She and her daughter were gone. Following her directions, I proceeded to hand out the treat to the nursing staff in the Cath lab. When I finished my task, I had a feeling of joy in my

heart!

Even though this seemed like such a small request, it gave one lady, as well as myself, a huge amount of pleasure and happiness that seemed to lift her spirits as well as mine. With a twinkling tear in her eye, the sweet customer told me she “couldn’t find enough words to thank the hospital staff for the wonderful care her mother received.”

She truly was a Satisfied Customer!

Chris and Penny Kasprzak won the Leadership Award of Excellence for their improvement in the Café since they became Team Leaders. (See page 6)

WOUND CARE CENTER OF EXCELLENCE AWARDThe Villages Regional Hospital has received the Robert A. Warriner III, MD, Center of Excellence Award, which was given to the hospital’s Wound Care & Hyperbaric Center for the fourth consecutive year. The Center has achieved patient satisfaction rates higher than 92 percent and a healing rate of at least 91 percent in less than 30 median days to heal.

“We are very excited to receive this prestigious award for our Wound Care Center in The Villages,” said Bill Pfingsten, FACHE, VP of Ambulatory Services at Central Florida Health. “This honor gives great recognition to our staff and physicians for the care they provide. The patients we treat are often struggling with very difficult wounds and our Wound Care & Hyperbaric Centers may be their last chance at healing.”

The Wound Care Center offers highly specialized wound care to patients suffering from diabetic ulcers, pressure ulcers, infections and other chronic wounds which have not healed in a reasonable amount of time. Advanced treatments include negative pressure wound therapy, bio-engineered skin substitutes, hyperbaric oxygen therapy,

biological and biosynthetic dressings and growth factor therapies.

“If you are living with a wound that is slow to heal or hasn’t healed at all, we can help,” said Panthipa Laowansiri, MR, the Center’s physician and medical director. “Our mission is to share our wound care expertise everywhere we can, for anyone who would benefit, by the best means available.”

Referrals are not required for the Wound Care Center, which is located on the East Campus of The Villages Regional Hospital.

Call (352) 751-8820 to learn more.When you receive an email from the Auxiliary office

DO NOT JUNK or UNSUBSCRIBE IT!

Even if the topic has no interest for you. JUST TRASH IT!

We know that not all emails from the Auxiliary will pertain to YOU. BUT, there

are many that will!

So, if you unsubscribe or send it to “Junk” you could miss IMPORTANT

information in the future! Such as:

The Hummingbird

Hospital Christmas Gift announcement (Hams & Turkeys)

Notice of Auxiliary Luncheon

Temporary Changes and Directives concerning Construction and

Renovations

Announcements Re: coupons, discounts, free tickets for volunteers

If you accidently unsubscribe or you “Junk” it and are not receiving notices your fellow volunteers know about ...

please call the

Auxiliary Office 352-751-8061.

They cannot just reconnect you, but they will help you get it done.

A MASS-MAILING COMPUTER PROGRAM that pro-actively seeks out and resolves potential delivery issues to protect you. The Auxiliary sends messages to so many volunteers at once and to prevent your email provider from categorizing them as spam, they help ensure you receive the messages.

READ THIS! Then, when someone

says to you“I don’t get The

Hummingbird”You can tell them

why, and what to do!

I’ve grouped the graphic & the text so you can easily resize the logo. Your Café graphic can appear on your copy and somewhere on the ad / collateral you must include the logo.

We can’t change the font of the logo and if the logo is used in print (external usage) we must have the disclaimer included on the bottom

THE VILLAGES is a federally registered trademark of Holding Company of The Villages, Inc., and is used under license. The Villages® Regional Hospital is a part of Central Florida Health.

Note: Once you settle on 1 graphic it should be used on all collateral (ads, flyers, coupons)…wherever possible – you’re the TVRH Café -

A SATISFIED CUSTOMER

~~ Submitted by Chris Kasprzak

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9

Ye Olde Thrift Shoppe is open Tuesday through

Saturday from 10 a.m. to 4 p.m.

and is located at 106 & 110 W. Lady Lake Blvd.

just two blocks south of the CR 466 and US

Highway 441intersection and part of the Lady Lake Historical Park.

For more information call us at 352-259-5853. We appreciate all your donations and can also pick up large pieces of

furniture (just call 352-874-3593).

HELP NEEDED to work the Belk’s Lobby Sale on May 9, 10 & 11.

Please contact Lou Emmert: [email protected] or Billie Smith: [email protected].

At table (front row) Jeanne Farne, Jacque Funk, Jane Raczkowski, Marilyn Veldof, Second row (standing) Angela Russo, Sylvia Gardner, Joann Earley, Joann Halb, and Joyce Maschinot

Both of these Teams

along with The Cáfe

do an outstanding

job in creatively bringing in funding to support the

commitments of our foundation to the hospital.Hopefully, you spread the word

about how great they are, and support

them yourself.

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10

NEW HONORARY MEMBERSIt is our privilege to pay tribute to these ladies and gentlemen by making them Honorary Members of the TVRH Auxiliary. Honorary Membership is a special recognition that can be granted to a retired Auxiliary volunteer after a minimum of seven (7) years of distinguished volunteer service to The Villages Regional Hospital and a minimum of 2,000 total hours served. An Honorary Member receives the Auxiliary Hummingbird Newsletters, invitations to the Auxiliary annual luncheon, and other events, but has no voting rights. Honorary Membership must be approved by a majority vote of the Executive Committee.

The new Honorary Members for 2018 are:Sue Bandi Beverly Llewellyn Christine Desmond Keith Llewellyn

Alice Dickman Barbara Lovett Eileen Dietz Raffaela Patterson

Marty Forberg Kate Peak Harriet Huschart Benedict Pilla

Vincent Huschart Mildred Strauss Mary Jones George Van Santen

In his Friday Update, on Friday, April 20, 2018, Don Henderson, President and CEO of Central Florida Health, wrote ... “Volunteers are some of the super heroes within our hospitals.” During National Healthcare Volunteer Week (April 15 through 21), both the Leesburg & The Villages, hospitals set out to honor and thank hospital volunteers for their commitment to patient care and their compassion towards patients, staff and the community.

Volunteers who serve in hospitals and health systems across the nation often exceed expectations and offer selfless acts of kindness on a daily basis. At Central Florida Health, our volunteers are known for their countless hours of service, consideration for the well-being of others,

and philanthropy.

It’s a simple fact that volunteering helps you give back in a very personal way. Many of our volunteers connect with our mission and genuinely want to be a part of it. Whether it’s greeting visitors at the information desks, driving parking lot shuttles, or providing clerical assistance in departments that simply need an extra set of hands, our volunteers truly make a difference every day!

Thank you to all of the volunteers who call Leesburg Regional Medical Center and The Villages Regional Hospital home. Your commitment to excellence helps us improve the care we provide to our patients and visitors.”

VOLUNTEERS RECOGNIZED

Shelly Scarborough, The Foundation’s Senior Development Associate; Jackie Sampson, Chair of the Surgical Waiting Department and Deidre Rosemond, Patient Navigator for the Foundation

(Honorary Members continued on page 11)

The beautiful centerpieces at each table were went to one person at the table with

designated mark on their program.

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11

Judy Arndt Sue Bandi Marion Berg Karen Bontz Millie Card Sandy Conner Ina DelBosco Christine Desmond Alice Dickman Carol Dietrich Thomas Dietrich Eileen Dietz Nancy Duddy Bev Edwards Robert Follas Carol Follas * Marty Forberg Nellie Frazier Casey Hagerman

Jack Halb Doreen Henning Harriet Huschart Vincent Huschart Audre Jones Mary Jones Sherry Kimble Donna Kuivinen Bob Lester Deedee Lester Jeannette Lewis Rev. Ron L’Huillier Margaret Lindemann Barbara Lovett Shirley McConnell Theresa McFadden Effie Miller * Beverly Llewellyn Keith Llewellyn

Myrna Morjoseph James Mount Sandy Nusbaum Sandy O’Brien Carol Osten Judith Paradis Raffaela Patterson Kate Peak Benedict Pilla Bob Prince Sarah Ralph Evan Richards * Lorraine Ricker Charles Ricker * Joanne Rogan Fae Rogers Charlotte Romahn Jacqueline Salus Joan Saladore

William Shuster Gisele Silvestri Irene Stec Josepth Stec Jim Stivers Mildred Strauss Bev Sweeney Gerald Tucker George Van Santen Dean Wagner Kay Watters Richard Waters Edwin Wiggins George Wizda Rosemary Wizda Mary Zwick

The sixteen new Honorees (which include Millie and Harriet & Vince pictured above) have joined the 59 volunteers previously recognized making a total of 73.

Millie Strauss Vince and Harriet Huschart

You Are Appreciated!(Honory Members continued from page10)