Authorize.net Support Center - ECheck (2)

8/10/2019 Authorize.net Support Center - ECheck (2)

1/4

10/22/2014 Authorize.Net Support Center - eCheck.Net FAQ

https://support.authorize.net/authkb/index?page=content&id=A554&actp=search&viewlocale=en_US&searchid=1413709975478 1/4

Support Center (index?page=home) > Authorize.Net Answers (index?page=content&channel=AUTHORIZE_NET_ANSWERS) > Authorize.Net Answers Detail (index?page=content&id=A554&pmv=print&impressions=false&viewlocale=en_US) Printable version (index?page=content&id=A554&pmv=print&impressions=false&viewlocale=en_US)

eCheck.Net FAQ

(index?

page=answers&type=currentpaging&searchid=1413709975478)Back (index?page=answers&type=currentpaging&searchid=1413709975478&question_box=null)

(index?

page=content&channel=AUTHORIZE_NET_ANSWERS)

View all Authorize.NetAnswers (index?page=content&channel=AUTHORIZE_NET_ANSWERS)

Doc ID: A554Version: 5.0

Status: PublishedPublished date: 07/29/2013

Updated: 07/29/2013Categories: eCheck.Net (index?page=content&channel=AUTHORIZE_NET_ANSWERS&cat=A_ECHECK_NET) Answer

Q. What is eCheck.Net?

A. eCheck.Net is an online method of collecting funds from bank accounts electronically.Q. How do I apply for eCheck.Net?

A. Log into the Merchant Interface (https://account.authorize.net). On the home page, under Products & Services, click eCheck.Net . will see a link to the eCheck.Net applicatio n . Download t h e application a n d follow the instructions for returning it on the Fax Cover and C

Q. How do I find the status of my eCheck.Net application?

A. Log into the Merchant Interface (https://account.authorize.net). Click Account from the main toolbar. Select Merchant Profile froon t he left. Unde r the Payment Methods sect ion, you will see your eCheck.Net status listed. These are the statuses:

Not Enabled - The service ha s n ever been enabled.Pendin g - The si gnup process has been initiated, but the terms of service have not yet been accepted.Approved - The eCheck.Net application has been approved.Not Approved - The eCheck.Net application has not been approved and the service will not be enabled.Enabled - The terms of service have been accepted and eCheck.Net is enabled.Merchant Declined - The eCheck.Net terms of service have been declined.

Disabled - The eCheck.Net service has been discontinued. Q. Is my reseller notified when an eCheck.Net account has been approved?

A. No, your reseller is not notified of approvals or declines. You are the only one that we contact regarding eCheck.Net applications.

Q. How long does the application process take?

A. It takes approximately three (3) business days to process a completed application. (If the application is incomplete, you will receive anotifying you of what is needed to complete the application).

Q. How will I be notified upon approval or decline of my eCheck application?

A. You will be notified by email.

Q. How does eCheck.Net work?

A customer presents their bank account information for processing, specifically the ABA routing number and their bank account numUsing the customer's bank account information, an electronic request is made to Authorize.Net to charge or refund the customer inamount of the purchase, via your website or the Virtual Terminal.

Authorize.Net receives the electronic request and stores the transaction in the "batch" where the other transactions for the day resiAt the end of each business day, a request is submitted to the customer's bank through the Automated Clearing House (ACH) to chrefund that particular customer. This is called "settlement" or "settling your batch."Because there is still manual intervention by the bank, electronic checks are not considered "real-time." The eCheck.Net system wairesult of the transaction from the bank. This process usually takes two to three (2-3) business days, but has been known to take upbusiness days.If sufficient funds are available in the customer's account, the funds will be deposited into your bank account on file by eCheck.Netseven (7) day clearing phase. If funds are not available, the customer's bank will send back a response through the ACH to Authorizwe will post the item as a return to your settlement statement.Your eCheck.Net account balance will be updated depending on the results of the transactions.

Q. How do I read my eCheck.Net Statement?

A. To determine what batches were included in a deposit click the Funding Calculation Page link.

Q. How do I cancel eCheck.Net?

A. To cancel eCheck.Net, please take the following steps:

(http://www.authorize.net)

GET STARTED (HTTP://WWW.AUTHORIZE.NET/SIGNUPNOW/)FEATURES SIGN IN
https://support.authorize.net/authkb/index?page=answers&type=currentpaging&searchid=1413709975478https://support.authorize.net/authkb/index?page=answers&type=currentpaging&searchid=1413709975478&question_box=nullhttps://support.authorize.net/authkb/index?page=content&channel=AUTHORIZE_NET_ANSWERShttps://support.authorize.net/authkb/index?page=content&channel=AUTHORIZE_NET_ANSWERShttp://-/?-https://support.authorize.net/authkb/index?page=homehttps://support.authorize.net/authkb/index?page=homehttps://support.authorize.net/authkb/index?page=homehttps://support.authorize.net/authkb/index?page=content&channel=AUTHORIZE_NET_ANSWERShttp://void%28%29/http://www.authorize.net/signupnow/http://www.authorize.net/http://www.authorize.net/http://void%28%29/http://void%28%29/http://www.authorize.net/signupnow/http://www.authorize.net/https://support.authorize.net/authkb/index?page=content&channel=AUTHORIZE_NET_ANSWERS&cat=A_ECHECK_NEThttps://support.authorize.net/authkb/index?page=content&channel=AUTHORIZE_NET_ANSWERShttps://support.authorize.net/authkb/index?page=content&channel=AUTHORIZE_NET_ANSWERShttps://support.authorize.net/authkb/index?page=answers&type=currentpaging&searchid=1413709975478&question_box=nullhttps://support.authorize.net/authkb/index?page=answers&type=currentpaging&searchid=1413709975478https://support.authorize.net/authkb/index?page=content&id=A554&pmv=print&impressions=false&viewlocale=en_UShttps://support.authorize.net/authkb/index?page=content&id=A554&pmv=print&impressions=false&viewlocale=en_UShttps://support.authorize.net/authkb/index?page=content&channel=AUTHORIZE_NET_ANSWERShttps://support.authorize.net/authkb/index?page=home


2/4



Log into the Authorize.Net Merchant Interface at https://account.authorize.net (https://account.authorize.net/) .Click Contact Us from the upper right corner of any page.Click Create a New eTicket.Enter "eCheck.Net cancellation" in the Summary field.Enter a reason for the cancellation request in the Description field.Click Submit.

You will receive a reply when the eCheck.Net service has been cancelled.

Q. When can I ship the goods to the customer?

A. ACH payments are not guaranteed, nor are they processed in real time. Since it takes 7 business days for funds to be considered collshould wait at least the same amount of time before shipping or giving access to merchandise purchased by eCheck.Net.

Q. When do my eCheck.Net transactions settle? A. eCheck.Net settlement begins at 8:30 AM Pacific time.

Q. How often do eCheck.Net transactions settle?

A. Settlement of eCheck.Net transactions occurs daily. eCheck.Net transactions submitted into the system prior to the batch cut-off timto the bank that same day, and the time at which the batch of transactions settles becomes the time from which the seven-day clock beticking. The eCheck.Net system automatically calculates, down to the second, the time at which transactions are considered collected anfor transfer to your merchant account. Transfer of collected funds to your merchant account occurs only on business days following the titransactions are considered collected by the system. Collected funds that show transferred on any given day will not actually be availablfinancial institution until the next business day.

Q. How do I find returns?

A. To find returns, please take the following steps:

Log into the Authorize.Net Merchant Interface at https://account.authorize.net (https://account.authorize.net) .Click Reports from the main toolbar.

Click Returns from the menu on the left.Choose how you want to search (Returns by Settlement Date, Batch Date or Transaction ID).For Returns by Settlement Date, choose Settled or Unsettled . If Settled, choose a date or date range and click Run Report.For Returns by Batch Date, choose a date or date range and click Run Report . You can also enter transaction information that willsearch fields.For Returns by Transaction ID, enter the Transaction ID and click Run Report .

Q. What is the billing reserve?

A. The billing reserve is a "virtual" account where we hold your fees until billing on the 1st of the month. At that time they are transferrebilling statement to cover the fees charged for the previous month's transactions.

Q. What is a risk reserve rate?

A. A risk reserve rate is a percentage we hold from each eCheck.Net transaction you run. For example: if your risk reserve fee is 15% ana $10.00 transaction, we would hold $1.50 in your risk reserve statement.

Q. How is a risk reserve determined?

A. When we receive an eCheck.Net application, it goes through an underwriting process by our finance team. Some of the reasons you massessed a risk reserve include the following:

Amount of time the company has been in business.Amount of time the company has conducted business with Authorize.Net.The condition of the financial information provided.The condition of the personal guarantee provided.The type of industry the company is in.The company's transaction history with Authorize.Net.All of these factors help to determine the risk reserve for the account.

Q. What is the risk reserve statement?

A. The risk reserve is a "virtual" account where we hold the risk reserve rate. How long we hold this will depend on which method you awith.

Rolling Reserve : With a rolling reserve we will take out your risk reserve rate (a specified percentage) and hold it for a specified numbAfter the number of holding days is up, we will release the funds to your eCheck.Net settlement statement. Example: If you ran a $10.0

transaction on 10/01/07 and your reserve rate is 15%, we would transfer $1.50 (15% of $) into your risk reserve statement. If your holis 90 days, we would release the $1.50 into your eCheck.Net settlement statement on 01/01/08. This is an ongoing process on your acco

Fixed Reserve : With a fixed reserve you are given a reserve rate and a target amount. We will hold the reserve rate indefinitely until this closed or when the target rate is changed.

Q. Does the principal name on the eCheck.Net application have to match the principal on the account?

A. Yes.

Q. How does the approval process work?

A. The eCheck.Net approval process is a manual underwriting process done by our eCheck.Net Underwriting Department.

Q. Do I have to receive authorization to charge the checking account?

A. Pursuant to Regulation E, NACHA regulations, and paragraph 12 of the eCheck.Net Merchant Agreement, you must obtain proper authfrom the customer prior to initiation of ACH debit or credit entries to the customer's bank account at any financial institution. You can fininformation regarding this in the eCheck.Net Operating Procedures and User Guide found athttp://www.authorize.net/files/echecknetuserguide.pdf. (http://www.authorize.net/files/echecknetuserguide.pdf)
http://www.authorize.net/files/echecknetuserguide.pdfhttps://account.authorize.net/https://account.authorize.net/


3/4



Q. What information is needed for an authorization to ACH?

A. You can find more information regarding this in the eCheck.Net Operating Procedures and User Guide found athttp://www.authorize.net/files/echecknetuserguide.pdf. (http://www.authorize.net/files/echecknetuserguide.pdf)

Q. How long do I need to keep the authorization to ACH?

A. You can find more information regarding this in the eCheck.Net Operating Procedures and User Guide found athttp://www.authorize.net/files/echecknetuserguide.pdf. (http://www.authorize.net/files/echecknetuserguide.pdf)

Q. Can I charge the customers account before I receive the authorization to ACH?

A. Only after you are in receipt of the completed authorization document can you submit an ACH charge through the Authorize.Net PaymGateway. You can find more information regarding this in the eCheck.Net Operating Procedures and User Guide found at

http://www.authorize.net/files/echecknetuserguide.pdf. (http://www.authorize.net/files/echecknetuserguide.pdf)Q. What is a chargeback?

A. A chargeback is initiated by the customer through their bank for any erroneous ACH charges posted to their bank account. The custocalendar days (beginning from the date the financial institution first made available to the customer their bank statement with the appliccharge transaction listed on it) to return any electronic ACH debit item erroneously posted to their bank account.

Q. Can I dispute a chargeback?

A. You do have legal grounds to require payment from a customer through other means, but once an ACH debit transaction (for exampleeCheck.Net transaction) is returned by a bank for reasons classified as a chargeback, you cannot initiate another electronic ACH debit trato the customer's bank account for the same eCheck.Net transaction. Your options are limited to requesting payment by some other meathe customer or commencing legal proceedings to force payment.

Q. Do I get a notification of returned items? (NSF, Rejected, etc.)

A. You are notified of returned items via email on the daily eCheck.Net settlement report. Returned items are also viewable in the Reportof the Merchant Interface. You are not notified of rejected transactions via email. The settlement amount will be less than the submitted

You need to view the settlement batch for the date in question and see which transactions were rejected.Q. What does review failed mean?

A. "Review failed" means the transaction was not successfully processed. "Review failed" usually happens on refund transactions.

Q. How do I find my review failed transactions?

A. If you have transactions that were rejected, such as review failed, the settlement amount will be less than the submitted amount. Youview the settlement batch for the date in question and see which transactions were "review failed." You can view your review failed transtaking the following steps:

Log into the Merchant Interface at https://account.authorize.net (https://account.authorize.net) .Click Search from the main toolbar.Select the date range.Select Failed Review as the Transaction Status.Click Search .

This will show all review failed transactions during the date range you selected.

Q. What is the minimum required information needed to process an eCheck.Net transaction?

A. The minimum required information to process an eCheck.Net transaction is: nine-digit ABA routing number, bank account number, baccount type (checking, business checking, or savings), the name on the bank account and the transaction amount.

Q. Can I refund via eCheck.Net?

A. Yes, you can refund via eCheck.Net. In order for the refund to be successful, please note the following:

You must enter the original transaction ID for the chargeThe original charge must have been run through your Authorize.Net accountThe amount must be equal to or less than the original dollar amountAnd there must be enough funds in your eCheck.Net settlement statement to cover the refund.

Q. Is fraud screen available for eCheck.Net?

A. There is no fraud screen available on eCheck.Net as it is not real time and is not validated against a database.

Q. Is Address Verification Service ( AVS) available for eCheck.Net?

A. AVS is not available on eCheck.Net as it is not real time and is not validated against a database.

Q. How long does it take for an eCheck.Net transaction to process and be deposited?

A. Seven (7) days

Q. How can I tell if I have deposited/transferred funds from a particular eCheck.Net transaction?

A. There is no way to track particular eCheck.Net transactions in the deposits. You can see which batches are being deposited by clickinFunding Calculation Page link in the eCheck Settlement Statement.

Q. How do I raise my eCheck.Net processing limits?

A. To request an increase in your eCheck.Net processing limit, please take the following steps:

Log into the Authorize.Net Merchant Interface at https://account.authorize.net (https://account.authorize.net/) .Click Contact Us from the upper right corner of any page.Click Create a New eTicket.Enter "eCheck.Net processing limits increase" in the Summary field.
https://account.authorize.net/https://account.authorize.net/http://www.authorize.net/files/echecknetuserguide.pdfhttp://www.authorize.net/files/echecknetuserguide.pdfhttp://www.authorize.net/files/echecknetuserguide.pdf


4/4



Rate This Item

Rate Content

Enter a reason for the limit increase in the Description field.Click Submit.

You will receive a reply when the processing limits are increased or if the risk team needs further documentation to validate the request.

Q. Can I submit an authorization only (Auth Only) transaction?

A. There is no need to submit Authorization Only for eCheck.Net. There is no way of verifying the availability of the funds in a checkingSubmission of ACH transactions as "Auth Only" simply means that the transaction will not automatically be captured or settled and sent tbank for processing.

Q. What is a Notice of Change?

A. A Notice of Change is a transaction that is returned by the customer's bank as a notification to you that something on the transactioncorrected. The transaction was processed and the funds were withdrawn from the customer's bank account.

Q. How does the descriptor get set?

A. On the eCheck.Net application you fill out, there is a field that states: Please provide a 10-character abbreviation of your company nawill appear on your customers' bank statements for each eCheck.Net transaction. This can be updated by contacting support via phone,eTicket with the 10-character descriptor of your choice.

Q. What is Intra Account Transfer?

A. Intra Account Transfer indicates that funds were transferred to or from the virtual balance (such as the eCheck.Net reserve).

SUPPORT

(HTTPS://SUPPORT.AUTHO RIZE.NET)

DEVELOPER CENTER

(HTTP://DEVELOPER.AUTHORIZE.NET/)

BECOME A RESELLER

(HTTP://WWW.AUTHORIZE.NET/SOLUTIONS/RESELLERSOLUTIONS/RE

HOW PAYMENTS WORK

(HTTP://WWW.AUTHORIZE.NET/RESOU

ABOUT US

What We Do(http://www.authorize.net/company/whatwedo/)

Blog(http://www.authorize.net/blog/)

Facebook(https://www.facebook.com/Authorize.Net)

Events(http://www.authorize.net/company/events/)

Careers(http://www.authorize.net/company/careers/)

Contact Us(http://www.authorize.net/support/)

ACCOUNT SET-UP

Take the Tour(http://welcome.authorize.net/)

Video Tutorials(http://www.authorize.net/videos/)

Understanding Credit CardProcessing

(http://www.authorize.net/resources/howitworksdiagram/)Glossary(http://www.authorize.net/resources/glossary/)

PCI Compliance(http://www.authorize.net/resources/pcicompliance/)

FIND A PARTNER

Resellers(http://www.authorize.net/solutions/merchantsolutions/resellerdirectory/)

Certified Developers(http://www.authorize.net/solutions/merchantsolutions/merchantservices/cert

Certified 3rd Party Productsand Services

(http://www.authorize.net/solutions/merchantsolutions/merchantservices/certMerchant Toolbox(http://www.authorize.net/solutions/merchantsolutions/toolbox/)

Cybersource.com(http://www.cybersource.com/)

SEARCH

Change Country

Site Map | Privacy | Terms of Use | Intellectual Property Rights

2012, 2014. Authorize.Net is a registered trademark of CyberSource, a Visa company. All rights reserved.
http://www.authorize.net/company/aboutus/intellectual_property_rights/http://www.authorize.net/company/terms/http://www.authorize.net/company/privacy/http://www.authorize.net/sitemap/http://www.cybersource.com/http://www.authorize.net/solutions/merchantsolutions/toolbox/http://www.authorize.net/solutions/merchantsolutions/merchantservices/certifiedsolutiondirectory/http://www.authorize.net/solutions/merchantsolutions/merchantservices/certifieddeveloperdirectory/http://www.authorize.net/solutions/merchantsolutions/resellerdirectory/http://www.authorize.net/resources/pcicompliance/http://www.authorize.net/resources/glossary/http://www.authorize.net/resources/howitworksdiagram/http://www.authorize.net/videos/http://welcome.authorize.net/http://www.authorize.net/support/http://www.authorize.net/company/careers/http://www.authorize.net/company/events/https://www.facebook.com/Authorize.Nethttp://www.authorize.net/blog/http://www.authorize.net/company/whatwedo/http://www.authorize.net/resources/howitworksdiagram/http://www.authorize.net/solutions/resellersolutions/resellerprogram/http://developer.authorize.net/https://support.authorize.net/

Documents

Authorize.net Support Center - ECheck (2)