AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017 · 2017-02-09 · Australian Mortgage Innovation Summit The Australian Mortgage Innovation Summit brings together local and global experts

AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017

MEDIA PARTNERS

The disrupted mortgage

Thursday 23rd February and Friday 24th February International Convention Centre Sydney 14 Darling Drive, Sydney, 2000

www.australianmortgageinnovationsummit.com.au #RFIAMIS2017 I @RFiMediaGRB

This agenda is subject to change

For more information, please contact James Harradine, RFi Group on 02 9126 2616 [email protected]


Register now - [email protected] / 02 9126 2616 www.australianmortgageinnovationsummit.com.au

About RFi & Our Events

RFi Group is a global business intelligence and media provider focusing exclusively on financial services.

We specialize in data and information gathering, customer based insight generation and business decision support for the

world’s leading financial service providers.

With offices in Toronto, Washington DC, London, Hong Kong, Singapore and Sydney, RFi Group consistently provides clients

with tailored advice and independent intelligence relevant to their specific market needs.

With a core focus on delivering insightful, valuable and actionable research within the banking sector both locally and

internationally, RFi Group’s offering covers retail, SME, corporate, investment and private banking.

RFi Group produces over 60 key events throughout the year with an aim to produce quality interactive forums with insightful

and relevant debate. We utilise our market insight to produce high-quality industry gatherings that provide attendees with

both topical and thought provoking sessions.

Our events are aimed at senior level industry leaders and we secure both national and internationally recognised speakers.

Australian Mortgage Innovation Summit

The Australian Mortgage Innovation Summit brings together local and global experts to discuss the impact of technology and innovation

within the Australian mortgage sector.

Discussion will deep-dive into affordability in the market, the origination innovation imperative and the changing nature of the broker

distribution channel.

Sessions will also explore the influence of industry regulations such as pricing for risk, the cost of capital for lenders and the rise of

macroprudential tools. Key themes:

Housing affordability

Risks in Australian residential housing investment

Regulation and capital

Economic drivers underpinning the mortgage market

Knowing the customer

Innovation for origination

Digital disruptors

The changing broker relationship

Who Should Attend?

Head of Retail Banking

Head and Mortgage Lending

Head of Operations and Risk

Head of Customer Experience and Marketing

Head of Digital Transformation and Digital Mortgage

Head of Information and Technology Heads of Product – Home loans



Agenda – Day One

Thursday 23rd February

REGISTRATION

8:30 – 8:55AM

Arrival tea and coffee

WELCOME & OVERVIEW

8:55-9:00AM

Moses Samaha, Executive General Manager - Customer Relationships – Australia, Veda

SESSION ONE: AUSTRALIAN HOUSING – THE BIG PICTURE

Chaired by: Andrew Stabback, CEO, AB+F

Australia: a culture of complacent prosperity

9:00 - 9:30AM

• Digital change and disruption on a grand scale, including its impact on housing affordability

• How Sydney and Melbourne differ from the rest of Australia and the generational change of the average Aussie home

• The shift of wealth and prosperity from makers and growers to service providers

Bernard Salt, Partner at KPMG, Columnist with The Australian, Presenter

Does complacency reign in the Australian residential property market?

9:30 – 10:00 AM

• Australian property comparative affordability

• Key property price drivers

• Risks to future growth

Tim Carleton, Principal & Portfolio Manager, Auscap Asset Management

PANEL: The economic drivers behind housing and pricing

10:00 – 10:45AM

• How does our housing market stack up globally?

• The innovation the mortgage sector needs

• What will be the greatest change in the next 12 months?

With Paul Bloxham, Chief Economist – Australia and New Zealand, HSBC

Tim Lawless, Director of Research, CoreLogic RP Data

MORNING TEA

10:45 – 11:15AM



SESSION TWO: DATA AND REGULATION

Data and the missed opportunities

11:15 – 11:45PM

• Where are the missed opportunities for banks?

• Does the solution to affordability partly lie in second-tier cities?

• Looking to the data for a national view of the market

Lisa Claes, Managing Director, CoreLogic

PANEL: Regulation – risky business

11:45 – 12:30PM

• Conduct and responsible lending in mortgages

• Cost of funding under prudential risk management

• The dynamic nature of bank ratings in the risk environment

Moderator Andrew Stabback, CEO, AB+F

With Nico De Lange, Director – Financial Institutions Ratings, S&P Global

Scott Manning, Executive Director, JPMorgan

Michael Saadat, Senior Executive Leader - Deposit Takers, Credit & Insurers, ASIC

Alex Sell, Chief Executive Officer, exSell Group

LUNCH

12:30 – 1:30PM

SESSION THREE: INNOVATION FOR YOUR ORIGINATION

The first step: engaging customers in the way they want to be engaged

1:30 – 2:00PM

• What does the customer truly want from a mortgage origination experience?

• Getting off to a good start - the importance of origination in the mortgage value chain

• Giving them what they want. Helping customers on-board

Alan Shields, Managing Director, RFi Consulting

PANEL: Speed to “yes”

2:00 – 2:45PM

• Assessing applicants quickly, effectively and accurately

• Competing with the “one-minute mortgage”

• Minimising friction: identity and LMI transport


With Mike Cutter, EGM – Customer Solutions, Veda

Sarvesh Mahesh, Co-founder and CEO, Tavant Technologies

Ainslie van Onselen, Executive Director, RAMS

Scott Wilson, CEO, iSelect



AFTERNOON TEA

2:45 – 3:15PM

SESSION FOUR: CX FOR THE HOME BUYER

Customer Centricity and Pricing: Can you have your cake and eat it?

3:15 – 3:45PM • How pricing affects outcomes in the Australian mortgage market

• Responding to changing customer values, behaviours and attitudes

• Achieving growth, profitability, customer satisfaction, and regulation

• Getting to a win/win/win/win situation

Damian Young, Managing Director - EMEA and APAC, Nomis Solutions

PANEL: Following the customer journey

3:45 – 4:30PM

• End-to-end optimisation for the customer

• Validating and protecting identity

• Limiting friction for customer and lender


With Meg Bonighton, General Manager – Home Lending, NAB

Geoff Kendall, CEO, Ezidox

Nathan McMullen, Head of Product and Digital, RAMS

Sean Simmons, Founder, ZipID

Will Ranken, General Manager, Home Loans & Retail Lending Practices ANZ





Agenda – Day Two

Friday 24th February

REGISTRATION

8:30 – 8:55AM

Arrival tea and coffee

WELCOME & OVERVIEW

8:55 – 9:00AM

SESSION ONE: THE DIGITAL CUSTOMER

Chaired by: Andrew Stabback, CEO, AB+F

Mastering digital innovation at breakneck speed

9:00 – 9:30AM

• What do we mean by digital anyway - product development, research, agility, and experimentation?

• Detangling systems to empower bankers

• Digital vs. IT – balancing the juggle

• What is the end goal for digital transformation?

Paul Shetler, Digital Chief Executive and Entrepreneur

former Chief Digital Officer, Australian Government Digital Transformation Agency, Chief Digital Officer, UK Ministry of Justice

Executive positions at SWIFT, Microsoft and Republic National Bank of New York

Case study: Customer insights from a digital disruptor

9:30 – 10:00AM

• Indications from customer data for lenders

• The future of the third-party industry

• Constructing a differentiated business model

Vincent Turner, CEO, uno

Maximising a mortgage customer’s experience

10:00 – 10:20AM

• Building a strong rapport through informed engagement

• Digital as a tool to excellent delivery

• Taking a customer journey

Pam Rebecca, Director Digital & Channels, World Vision Australia, formerly at ANZ



SESSION ONE cont’d: THE DIGITAL CUSTOMER PANEL: Measurable success of a digital experience

10:20 – 11:05AM

• Cutting edge technology for a digital enterprise

• Compliance for technology and enabling the institution

• Digital to drive down costs and the need for securitisation

Moderator Christine St. Anne, Editor – Banking and Finance, AB+F

With Mark Bevan, Managing Director, Joust

Ranin Mendis, Founder and CEO, LoanDolphin

Mandeep Sodhi, Founder and CEO, HashChing

Vincent Turner, CEO, uno

MORNING TEA

11:05 – 11:30AM

SESSION TWO: DISRUPTIING THE BROKER

The original disruptor now as the incumbent

11:30 - 12:00PM

• Improving service delivery: the customer facing disruption

• Technology as an enabler to better relationships

• The power of retaining the quality of broker deals

Glenn Lees, Director and CEO, Connective

PANEL: The changing nature of the broker relationship

12:00 – 12:45PM

• What will the broker relationship look like in 5 years?

• Risk pricing for the customer and the broker

• To broker or not to broker – what is the value proposition?


With Glenn Gibson, Head of Sales and Marketing, AMP Bank

Izzy Silva, GM – Consumer & Digital Marketing, Veda

Mark Woolnough, Head of Third Party Distribution, ING DIRECT

LUNCH

12:45 – 1:45PM



SESSION THREE: DISTRIBUTION NETWORKS FOR ENTERPRISE

FIRESIDE CHAT: Servicing the digital-savvy customer

1:45 - 2:15PM

• Building a digital customer-focused business model

• Can incumbents take on a start-up mentality?

• How to build a relationship with the digital customer?


With Mike Cameron, Group Executive – Operations, PEXA

Richard Irving, Head of Third Party Distribution, Bank Australia

Where to next for the mortgage product as we know it?

2:15 – 2:45PM

• 12-month outlook on the changes set for mortgages

• For how much longer will the mortgage be the anchor product?

• Are millennials driven by home-ownership or are we headed for the shared economy?

Mary Ploughman, Joint CEO, Resimac

Documents

AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017 · 2017-02-09 · Australian Mortgage Innovation Summit The Australian Mortgage Innovation Summit brings together local and global experts