Australian Army Cadets Information Communication Technology Update Presentation 2014 COURAGE, INITIATIVE, RESPECT, TEAMWORK A cultural change to embrace

Australian Army CadetsInformation Communication Technology

Update Presentation 2014

COURAGE, INITIATIVE, RESPECT, TEAMWORK

“A cultural change to embrace the use of Information Technology in the AAC”

Information Communication Technology Update 2014

• AAC ICT Team• Meet the Team

• Unfilled Positions Update

• AAC ICT Support Statistics• 2013

• 2014

• ICT Support Request • Major Requests

• Toner Cartridges

• Unit Websites


• ID Card Printers

• New Broadband Rollout

• CadetNET Version 5• Project Update

• Version 5 Proposed UI

• Social Media

• AAC Intranet• Upcoming Changes



Meet the AAC ICT Team

• ICT Team Currently Comprises of the Following Team Members:-

• ICTM – LTCOL(AAC) Gordon Hamel – FT ACS Based in Canberra

• Strategic Planning and Management of Team

• Senior ITSO – LT(AAC) Jonathan Morffew – PT ACS Based in Hobart

• ICT Planning, Management of ICT Support and System Fault Resolution

• ITSO – LT(AAC) Christopher Maloney – PT ACS Based in Perth

• SharePoint Management, System Fault Resolution and ICT Planning



Meet the AAC ICT Team

• ICT Team Currently Comprises of the Following Team Members:-

• ITSO – CAPT(AAC) Paul Britton – PT ACS Based in Sydney

• ICT Support and Broadband Support

• ITSO – LT(AAC) Michael Heywood – PT ACS Based in Adelaide


• ITSO – LT(AAC) Ben Carmichael – PT ACS Based in Melbourne

• ICT Support, SharePoint Maintenance Assistance and Broadband Support

• ITSO – CAPT(AAC) Robert Gray – PT ACS Based in Perth




Status of Unfilled HQ AAC ICT Positions

• ICT Support Officer – FT ACS

• Awaiting Approval for Advertisement. TBC

• SO1 Information Management – ARes

• Not Currently Filled, Role is currently encompassed by the ICTM in the Short Term

• SO2 / SO3 Information Management – PT ACS

• Roles are Currently Vacant, Future Recruitment Planned

• 3 x Information Technology Support Officer – PT ACS

• Currently Recruiting 1 Position and 2 More to be recruited at a later date.



Closed AAC ICT Support Requests 2013


867 Completed ICT Support Requests


AAC ICT Support Request Response Times

• Data Gathered from 2358 Closed ICT Support Request’s

AAC ICT Support Request with priority of Medium

• From “Issue Raised” to “Assigned to” AAC ICT Staff average 33 mins

• From “Assigned to” to “Initial Contact Of Member” Average 10 Hours

• From Contact of member to Escalation to Developers (if reqd.) Average 1.5 Days

• From Contact Of Member to Work Completed Average 3.5 Days

• From Issue Raised to Issue Closed Average 4.5 Days

• These Response Times are still well below IT Industry Best Practices for Service Desk Support and for Managing 2718 Devices, 1879 Staff and 15518 Cadets.



IT Industry Response Times



AAC ICT Support Requests

• Most Common Faults Logged in the 1300 CADETS and AAC ICT SR System are:

• Password Resets

• Locked User Accounts


• ID Card Printer Supplies

• Activity Workspaces

• Battalion / Brigade AFX Activites

• Broadband Faults

• Trend Micro Updates



Password Resets

• Password Resets and Locked user Accounts can be reset by any of the following Appointments and these should be first point of contact (Chain of Command) for password resets: -

• Unit Administration Officer

• Unit Officer Commanding

• Battalion Administration Officer

• Battalion Commanding Officer

• Brigade Business Support Officer

• SO2 / SO3 Personnel Officer



Toner Cartridges• Each AAC SCX4828 Printer (Black and White) are entitled to one 6000 Page Cartridge

per Financial Year

• Each AAC CLX-3175FN (Colour) are entitled to be replaced and these can be ordered as single colours at a time.

• Printers are not to be used for photo copying of documents.

• Cartridges Are NOT provided for All Brigade / Battalion Courses or Activities

• The following details are required to be logged in the Contact Details Box of an AAC ICT Support Request: -

• Unit Contact

• Printer Model

• Asset Number

• Address for the Cartridge to be Sent

• Telephone Number

• CadetNET Email Address“A cultural change to embrace the use of Information Technology in the AAC”


CadetNet ICT Equipment – ID Printers

• Blank ID Cards and Ribbons – Dualys 3

• An AAC ICT Support Request to be raised for replacement ID Cards and Replacement Printing Ribbons.

• Cleaning Kits Have Been Issued to Every State and they need to be used to maintain Pritner Operation

• The following details are required to be logged in the Contact Details Box of a Support Request: -

• Unit POC

• Address for the Cartridge/s to be Sent

• Telephone Number

• CadetNet Email Address



AAC Support Requests – Requirements

• ITSO On Site Support for BN Level Activities and above

• Support Request must be lodged NLT 8 Weeks (or earlier) prior to the Event

• Request must have dates for ITSO’s Attendance of setup, pack up and whether on call support is required

• ICT Resources for Courses Camps are responsibility of the Region / Battalion.

• Activity Workspace Request• ICTM Requires Support Request Raised 6 Weeks (or earlier) to allow for adequate

prioritisation and staff allocation, as each workspace is customised to each activity

• At a Minimum, we require information as below :-

• Fields and Required Responses for Nominations in Excel Spreadsheet

• Permissions of who requires access and be able to edit / update nominations

• Is a Document Library Required for the activity?“A cultural change to embrace the use of Information Technology in the AAC”


CadetNet ICT Support Requests

• Trend Micro Titanium Internet Security

• Fault with Trend Micro Titanium Internet Security 2011 and Earlier which the DRN BlueCoat (Firewall) does not allow the Software to update when using the CadetNet Supplied Broadband Connection.

• Primarily Affects Users with Windows 7 Based CadetNet Computers

• Users are to Raise an ICT Support Request for a Trend Micro Update CD

• User to ensure the below details are listed in the Contact Details: -

• Point of Contact

• Unit

• Delivery Address

• CadetNet Email address

• Once the Job has been raised, a new CD will be dispatched with the system update’s on it for users to install.



AAC Support Requests – Broadband Faults

• Currently NewSat / Dodo are no longer providing connection support to the exisiting AAC Broadband connections

• Connections which are currently Disrupted or Faulty Require an ICT Support Request Raised to ensure that these sites are Listed as a Priority One Conversion when PACNET Full Rollout Commences.

• Currently 37ACU’s have logged a request advising of Faulty Connection and are Listed as Priority One for PACNET



New Tri-Service Broadband Rollout

• PACNET(Pacific Internet and Asia Netcom) is the selected provider to Defence for providing ADSL, ADSL2+ and Wireless ADSL to all Cadet Units around Australia and Internationally

• Phased Rollout of New Connections

• Tranche 1 is the Initial Pilot Rollout, 10 Sites Selected across Australia to test ADSL, ADSL2+ and 3G Wireless Connections

• Tranche 2 is conversion of all NewSAT/DODO Connections to PACNET Connections

• Tranche 3 is conversion of any cadet units of Wireless Broadband back to ADSL if it is now possible to do so



New Tri-Service Broadband Rollout

• Tranche 1 is Currently Underway, with 10 AAC Cadet Units currently trialling and providing feedback on the new Connections

• Tranche 2 will commence once the Pilot Rollout has been completed and feedback garnered from Participating Units.

• The Aim of Tranche 2 is to convert as many Cadets Units as possible with new PACNET as soon as they can be scheduled for conversion by the ICT Team.



CadetNet Unit Websites

• Every ADF Cadet Unit has a website on CadetNet for Recruitment, Information and Displaying their activities / achievements

• Having a Senior Cadet as a Web author and the OC / Admin Offr. As Web master will allow cadet units to develop their websites faster.

• An Examples are below: -

• 47ACU

• http://www.cadetnet.gov.au/aac/47acu/

• AAC does not endorse the usage of Pseudo Websites for Cadet Units, for queries refer to DIIMP 18/2000



CadetNET Version 5 Update

• CadetNET Version 5 will be developed in Stages and Released Once Completed

• Stage 1 is the Development of the “Service System Administration” Module which is COMS Admin in the Current Platform

• Testing of the New Service System Administration Module will be undertaken in April 2014 by CRESD and Individual Service Subject Matter Experts

• Enrolment Workflows will be also developed and tested in conjunction with the new Service System Administration Modules to ensure the Business Workflows can be managed correctly



CadetNET Version 5 Proposed UI



Social Media

• Policy is currently under development, current guidance is use your own discretion and that all members of AAC are liable for their actions if they choose to use social media platforms and represent themselves as a member of the AAC.



AAC Intranet Upgrade

• AAC Intranet is currently undergoing a redevelopment, with some new features to be incorporated

• New Improved Document Library for Easier Navigation and Document Location

• New ICT Problem and Change Management System to improve ICT Service Delivery to AAC Units and HQ’s

• Improved Look and Feel

• Future Social Media Integration (Facebook, Twitter)



AAC Intranet Upgrade – Proposed New UI



AAC Intranet Upgrade – Proposed Document Centre UI



LTCOL (AAC) Gordon [email protected]

0427 972 894

Documents

Australian Army Cadets Information Communication Technology Update Presentation 2014 COURAGE, INITIATIVE, RESPECT, TEAMWORK A cultural change to embrace