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AUSTRALIASHAREPOINTCONFERENCEMARCH 8+9 2011

OPERATIONAL GOVERNANCE

Joel Oleson

@joeloleson

Quest Software

AGENDA• Deployment Example: The Vasa

• Why do we need Governance or Operations Frameworks?

• Intro to ITIL

• Intro to MOF v4

• Intro to Agile Scrum Project Management Methodology

THE STORY OF THE VASA THE GREATEST MILITARY SHIP

THE VASA – DEPLOYMENT NIGHTMARE!• Designed by Henrik Hybertsson to be

the mightiest warship in the world

• Maiden voyage was designed to be propaganda for the Swedish king Gustavus Adolphus

• 150 people on board• 30-50 died in the disaster

• Salvaged in 1961

• Initial declared sank due to "imprudence and negligence“

• Inquiries declared it was well built, but poorly proportioned

WHY USE GOVERNANCE OR OPERATIONS FRAMEWORKS?

“Governance and Management frameworks are designed to support and optimize the quality of the service…”

ITIL – IT INFRASTRUCTURE LIBRARY• “The fastest cars have the best brakes…”

ITIL 5 ELEMENTS OF LIFECYCLE• Strategy

• Design

• Transition

• Operation

• Continual Improvement

MICROSOFT OPERATIONS FRAMEWORK MOF V4

ESSENTIAL IT SERVICE MANAGEMENT• Process, People, and Technology (PPT)

• Strategy, Tactics and Operations (STO)

• Separation of Duties (SoD)

• Strategic Alignment Model Enhanced (SAME)

• Deming’s Plan-Do-Check-Act Management Cycle (PDCA)

WHO, WHAT, HOW & WHY

People

ProcessTechnology

KEY SERVICE MANAGEMENT QUESTIONS• Who will secure sensitive information?

• Who will assign users & permissions in SharePoint 2010?

• Who will create and approve content for sites?

• Who will be able to create new sites?

• Who will be able to publish content to Web sites?

• Who will be able to customize sites?

STRATEGY TO OPERATIONS

OBJECTIVES ARE TRANSLATED INTO SPECIFIC GOALS, DIRECTED AND CONTROLLED

Strategy

Tactics

Operations

SEPARATION OF DUTIES

Businessactivities

determineand use

Informationmanagement

design andcontrol

Technologymanagement

buildand run

Information Technology

Business Information Support

SHAREPOINT SERVICE QUALITY CONTROLS• SharePoint 2010 farm structure farm and service topology

• Minimum Performance level

• Disaster Recovery - Recovery Time Objective, Recovery Point Objective

• Information Architecture – Managed Metadata, Tagging, Content Structure, Web structure: Site vs. Site Collection, Site & Doc Templates

• Taxonomy - Who are the owners, what are the content levels, what is the taxonomy

• Subarea design. What kind of data flow, content control, and site structure will be used? Who is responsible for defining that?

SHAREPOINT SERVICE QUALITY CONTROLS• User and Security Group management

• Quality Assurance & Test

• Risk management

• Contract management

• Development Methodologies

• Configuration management, including documentation

• Business and Service Requirements – i.e.

MOF ESSENTIAL PHASES

Plan

Deliver

Operate

Manage the Underlying Layer

WHAT IS THE NEXT MILESTONE?

Milestones are constructed both to reassure the traveller that the proper path is being followed and to indicate distance travelled

IT SERVICE IMPROVEMENTSSince IT services are recognized as strategic business assets, organizations need to continually improve the contribution of IT services to business functions, in terms of better results at lower cost.

GETTING AGILE WITH SCRUM• Project Management Framework for handling rapidly

changing requirements.

• Scrum is an agile process for software development.

• With Scrum, projects progress via a series of iterations called sprints.

• Each sprint is typically 2-4 weeks long.

• Scrum is ideally suited for projects with rapidly changing or highly emergent requirements.

QUESTIONS

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