Hot Topics, Hints and TipsKEY EVENTS

KEY EVENTS

KEY EVENTS AND ACTIVITIES

EMPLOYER HELPLINE

INTERFACESINTERFACES

ANNUAL STATEMENTSANNUAL STATEMENTS

Need help with Annual Statements? Dedicated support is available at: absqueries@mycsp.co.uk and PSS@mycsp.co.uk

Data Validation

NIGO (NOT IN GOOD ORDER)

DATA VALIDATION

EMPLOYEE RELATIONSHIP MANAGEMENT (ERM)

Make sure that both the member and a witness have signed and dated the form on the same date.

Our Quick Start guide to ‘Being Prepared’ contains guidance on how to complete a DBN form. Visit the Quick Start Library on the website for more information.

Always read the Guidance Notes and Important Information on the CSP15 form before completing it.

TOP TIP

TOP TIP

Don’t forget your agreed schedule submission date!

TOP TIP

In August, 36 data breaches were raised with employers.

Here to helpFor all general queries, call the Employer Helpline.

The Helpline is staffed by a dedicated team experienced in handling all types of employer queries. Call:

0300 123 1040

Monthly call volumes:

DATA BREACHES

Total calls: 1,192#1 call type: CASE UPDATEEmployer satisfaction score: 95.8%

Death Benefit Nomination Form

Address Change Delays

CSP15 form

Interface Support Do you need help with your regular interface submissions? If so, the Interface Team can help. Email: InterfaceTeam@mycsp.co.uk

#1

#1

#1FAIL

This year, a new Annual Statement Task Force will be on hand to answer queries from members. The team are experienced in dealing with ABS and PSS Statement queries so members will get the answer they need when they email or call.

How was it for you? Tell us what you think of Hot Topics, Hints and Tips by completing a short survey: www.smartsurvey.co.uk/s/LJ03U/

We’ve launched a new Retirement Modeller so members can get an indication of the benefits they could receive when they retire. To use the modeller members just need a copy of their latest ABS. For more information visit: www.civilservicepensionscheme.org.uk/members/modeller/

ABS

448,340Produced

448,340Issued

PSS

6,502Issued

Monthly Compliance Model

91.1%

The ERM team supports employers with the following things:

• Service Review& PerformanceManagement

• Service issues

• Escalations

• Trainingopportunities

August to September 2018

New in 2018

MODEL FUTURE

HOT TOPIC

Get it? Got it? Good!

Our new Pension Power sessions give members the facts about their pension and put them in control of their benefits. For more information about these free, one hour sessions, visit:www.civilservicepensionscheme.org.uk/members/pension-power

Moments that

Matter to You

During the recent Spring REFs

the ERM team held interactive

sessions with employers to find

out what matters most to them.

Find out what employers said

by downloading the ‘Moments

that Matter’ presentation on the

REF page of the Civil Service

Pensions website.

Get it?Got it?

Good!

You must notify the Scheme Administrator (MyCSP) if a member changes their address as soon as possible.

TOP TIP

Contact your ERM at ERMs@mycsp.co.uk