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Audrey [email protected] // 831-238-1543 https://www.linkedin.com/in/auphillips
57 Skyline Crest Monterey, CA 93940
Key Competencies • Time Management • Problem Solving • Multitasking
• Problem Solving • Dealing with Ambiguity • Learning on the Fly
ProfileI am an energetic and charismatic individual that is ready to take on new opportunities, tasks and complete to-do lists. I love technology, health and wellness, people, and learning new things. I am a quick learner and I digest new information best by taking action. I always have a curiosity for the 'how' or 'why' behind processes and procedures, and always consider the most efficient and effective way to accomplish any goal.
Experience
• Plan, facilitate and deliver 13-day formal training to new employees including 3-day classroom style facilitation
• Organize and prioritize company wide monthly initiatives including but not limited to organization of and validation of learning objectives
• Co-organize mentor team consisting of 10+ individuals • Communicate one-on-one with team members to determine training needs and referring them to
appropriate resources • Developed 30, 60 and 90-day check-in process for new employees to ensure continued learning and growth • Six month experience that required two individuals to be trained to temporarily fill role of Operations
Specialist • Continue to overlook Operations Specialist role and fulfill tasks as required
• Organization • Written Communication • Approachability
Apple Monterey, CA
In-Store Guest Trainer
Preservation & Operations Specialist
March 2016 - September 2016
September 2012 - Present
• Central point of contact for corporate partners for facilities preservation and maintenance of in-store technology
• Key liaison for organizing and scheduling repair visits from multiple vendors • Maintain calendar for management team, scheduling meetings, one-on-one conversations and other events
as needed • Schedule market-wide interviews with external applicants and organize required hotel accommodations • Manage in-store use technology including troubleshooting, replacement and maintenance of systems,
software and hardware • Budget store meetings and events throughout the year; manage Store Leader corporate card and submit
employee expense reports • Daily use of Apple’s commonly used web-apps and software related to: scheduling, expense reports, vendor
communication, travel, paper retention and supply ordering • Support various teams within store, tasks including but not limited to: managing incoming and sellable
inventory, administrative support to service team, answer phones in a professional manner and assistance in delivery of personal training sessions
• Train new and existing Preservation & Operations Specialists in different Apple stores across the Silicon Valley and San Jose markets.
Sales Specialist• Build relationships and collaborate to create solutions for new and returning customers • Facilitate public workshops to groups of 8-10 people • Maintain visuals standards and participate in merchandising overnights • Support Service team and troubleshoot technical issues to resolve customer issues
December 2011 - September 2012
Gifts on the Go Salinas, CA
Core Technologies Boulder, CO
• Daily interactions with customers • Restocking and organizing store inventory • Receive and manage inventory • Opportunities to multi-task and think outside of the box to create solutions for customers
• Transfer paper statements into QuickBooks and complete monthly statement reconciliation • Communicate with job applicants and set up interviews with managers • Maintain calendar for management team • Various errands and tasks completed upon request
Sales Associate
Administrative Assistant
October 2011 - December 2011
June 2011 - November 2011
Education
Marketing Analyst (Intern) May 2010 - September 2010
• Copy written for press releases and company website - Mailware • Communicate with company partners and prospective clients • Search Engine Optimization (SEO) Keyword research; narrowed down a list of 5000+ keywords to the best
100 • Researched and created comparison chart for e-commerce resources • Internship evolved into a part-time job
References
University of Colorado, Boulder Leeds School of Business - Business Administration, Marketing
Academy of Art University Interior Architectural Design
Graduated - May 2011
January 2009 - December 2009
Excellent references available upon request
