Audio/Web/Video Conferencing Services

Customer/Stakeholder MeetingOctober 19, 2010

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Agenda

Welcome and Introductions Current Status/Overview Transition of Operations to OSU

Audio & Video H323 Conferencing Services

Call for stakeholder feedback on Transition to OSU

Q & A Closing and Next Steps

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Welcome/Introductions

Meeting Participants (as of 10/18/10) In-person - 15 registered Web conference – 29 registered

Department of Administrative Services OSU Managed Communications Services ATT iLinc Communications

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Current Status/Overview

Audio (ATT, DAS Operations TSC) Web (ATT/iLinc) Video (ATT,  DAS Operations TSC) RealNetwork (Capture/Streaming)

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Current Status/Overview

Audio Conferencing ATT Price Agreement #4124

Amendment executed July 19, 2010 Amendment reduced audio conferencing pricing Training provided September 8 & 9, 2010

DAS Operations Technology Support Center (TSC)

Audio Conference Support & Associated Services Provided via internal audio bridging equipment

hosted at the State Data Center

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Current Status/Overview

Web Conferencing (ATT/iLinc) ATT Connect - Price Agreement #4124

Amendment executed July 19, 2010 Amendment reduced web conferencing pricing Training provided September 8 & 9, 2010

iLinc Communications - Price Agreement #9782 Training provided August 24 & 25, 2010 Currently 100 ilinc seats available for iLinc Virtual

Classroom and Web Conferencing through iLearnOregon

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Current Status/Overview

Video Conferencing (H323) Services ATT Connect

Last meeting on contract amendment occurred September 10, 2010

Final review of proposed ATT contract amendment nearing completion

DAS Operations TSC Video conferencing and support services Provided via internal video bridging equipment

hosted at State Data Center

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Current Status/Overview

RealNetwork (Capture/Streaming) Service provided via two servers currently

housed in the Salem Teleconferencing Center Managed by Oregon Department of Education

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Transition Goals

Transition by December 31, 2010 Seamless transition

Minimal process related change

Customer choice of service offerings Internal/on-contract service providers offering

Same/higher quality services Same/lower pricing on a sustainable basis

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Transition Activities

Assuming stakeholder endorsement Interagency Agreement & SLA

Delegation of service delivery responsibility from DAS to OSU

Revision of Oregon Administrative Rules 125-400 125-500

Operational transition of service delivery responsibility by December 31, 2010

Customer/Stakeholder Training

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Transition of OperationsAudio & Video (H323) Conferencing Services

OSU Managed Communications Services

Derek Abrams, Manager