ATUL TANDON New Delhi- 110017Mobile: +919953101252 +919717164445 Email: mailto:atul.tandon24@gmail.comCareer Objective:To use and expand my knowledge and skills in the Service industry & Customer service, developing a new & creative ways to cater the needs of customer with the required price point. And hence expanding my horizon which would be beneficial for the organization and me for an exponential career growth.

Team Leader- Operations- MetLife Global Operations Support Centre

12,Aug,14- Up till Now

Responsible for: Currently working as Team Leader in Service desk. Provide assistance to the Project Managers who are using Clarity & other applications. To meet the SLA’S as per the set expectation. To work as Administrator to grant the access to Clarity & other application as per the desired request. To create Incidents in Service Now & Remedy to work on those Incidents as per the SLAS. To Create Work order in Remedy. Troubleshoot Microsoft Project Issue& Updating and Creation of project plans in MS-Project. Reporting & tool maintenance. Performs User Acceptance Testing for EPMT enhancements and defect fixes. Develop change documentation and release notes, and communicate to EMPT Users. Provide user and technical support to the tool users .

   

LEAD- Operations- IBM Global Process Services Nov,13-July,14Responsible for:

It’s a inbound Technical process where we had to take the call of the customer. We have to support & provide Technical Assistance for a Financial Software QUICKEN related to installation,

purchase of upgrade version & as well Support Plan for unsupported versions as well. Analytical & logical problem solving related to the features of the software like budgeting,taxation,accounts &

other features Monitor and evaluate achievement of target against expectation.

Quattro Global Services Pvt. Ltd Sr. Customer Service Associate

June,2012 – October ,2013

Objective: To work along with in an organisation, understand its working and processes and hence Generating Revenue & maximize profits, which will be beneficial for organisation as well as me

Providing Technical Assistance & Support & by up selling & convince the customer to subscribe for the annual Support depending as per the requirement of the customer.

It’s a inbound Technical sales process where we had to take the call of the customer. To take the remote access of the customer desktop or laptop to diagnosis the problem. To provide better solutions & technical plan to the customer To achieve the target & provide better solution to the customer. Monitor and evaluate achievement of sales target against expectation

Projects:

Project Title: Awareness of Advertisement in News paper

Duration: June-July2004

Organisation: Summer training in Amar Ujala news paper

Study & Research about the awareness of Advertisements in News paper In Dehradun City .

Educational Qualification

Name of Institute Qualification Grade Specialization PeriodLovely Professional University ,Jalandhar Punjab

Masters of Business Administration Awaited

Human Resources & Sales & Marketing

2011-2014

Academy of Management StudiesDehradun ( U.K)

Bachelor of Business Administration

60% Sales & Marketing 2002-2005

CAV Inter College, Allahabad U.P board12

50% Commerce ,Banking & English, Hindi,

2001-2002

BMS School ,Allahabad U.P board10

55% Science,English,Hindi 1998-1999

Strengths:

Leadership Skills Successfully led a team 10 of Sales Trainee in Intas Pharma while training & Part of Marketing Team as well for Alchem Phytoceuticals.

Fluency in Application software’s MS Word ,MS office & Excel .

Competitions and Achievements

Participated in NCC & Scouts & guides with Camps & being a part of Welfare for poor. Participated in School & College no of Cultural Activities. Was part of Sports Team in College

Date ATUL TANDON