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Attract and Retain Customers – All Without Leaving Your Desk 8 December 09

Attract and Retain Customers – All Without Leaving Your Desk

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Page 1: Attract and Retain Customers – All Without Leaving Your Desk

Attract and Retain Customers – All Without Leaving Your Desk 8 December 09

Page 2: Attract and Retain Customers – All Without Leaving Your Desk

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Roger Courville Principal: 1080 Group LLC Blogger: TheVirtualPresenter.com Author: The Virtual Presenter’s Handbook

Page 3: Attract and Retain Customers – All Without Leaving Your Desk

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Page 4: Attract and Retain Customers – All Without Leaving Your Desk
Page 5: Attract and Retain Customers – All Without Leaving Your Desk
Page 6: Attract and Retain Customers – All Without Leaving Your Desk
Page 7: Attract and Retain Customers – All Without Leaving Your Desk
Page 8: Attract and Retain Customers – All Without Leaving Your Desk
Page 9: Attract and Retain Customers – All Without Leaving Your Desk

345$'*"$3"6$0&77'+-0.#-&+*8$

Source: Wainhouse Research The Agile Trainer

Page 10: Attract and Retain Customers – All Without Leaving Your Desk
Page 11: Attract and Retain Customers – All Without Leaving Your Desk
Page 12: Attract and Retain Customers – All Without Leaving Your Desk

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Never attended Attended several Presented once or twice Presented numerous times I’m a pro (share with us: how many a month?)

Page 13: Attract and Retain Customers – All Without Leaving Your Desk
Page 14: Attract and Retain Customers – All Without Leaving Your Desk

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Unique, shared experiences

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Page 20: Attract and Retain Customers – All Without Leaving Your Desk

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Page 22: Attract and Retain Customers – All Without Leaving Your Desk
Page 23: Attract and Retain Customers – All Without Leaving Your Desk

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Page 24: Attract and Retain Customers – All Without Leaving Your Desk

Source: CSOInsights, Apr 09

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Page 25: Attract and Retain Customers – All Without Leaving Your Desk

Source: CSOInsights

Page 26: Attract and Retain Customers – All Without Leaving Your Desk

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Page 29: Attract and Retain Customers – All Without Leaving Your Desk
Page 30: Attract and Retain Customers – All Without Leaving Your Desk

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Page 31: Attract and Retain Customers – All Without Leaving Your Desk

Source: Wainhouse Research Shifting Training to Online Learning

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Page 32: Attract and Retain Customers – All Without Leaving Your Desk

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Page 34: Attract and Retain Customers – All Without Leaving Your Desk
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Adapted from: Service Performance Insights Professional Services Model 2010

Page 39: Attract and Retain Customers – All Without Leaving Your Desk

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Source: Service Performance Insights Professional Services Model 2010

Page 40: Attract and Retain Customers – All Without Leaving Your Desk

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Page 41: Attract and Retain Customers – All Without Leaving Your Desk

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