Microsoft Teams Attending your virtual appointment On your Apple Device

Children’s Health Queensland is dedicated to enhancing continuity of patient engagement through virtual care. Virtual healthcare enables patients to engage with their health care teams in a more convenient, easy and safer experience.

Things to check before your Virtual Appointment

Ensure you have downloaded the Microsoft Teams App RSVP to the Virtual Appointment email invitation.

How to download the Microsoft Teams App on your Apple Device

From the App store on your devices Home Screen, use the search bar and type “Microsoft Teams” or click

on the Download on the App Store above.

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Before your Virtual Appointment

You will receive an email invitation to your Virtual Appointment.

1. From your preferred email app, you can add the Virtual Appointment to your personal Calendar by

clicking on the “RSVP” button.

2. Select “Accept” and the Virtual Appointment will then display in Calendar.

To attend your Virtual Appointment, you will need the information on the Email invitation, be sure to keep this in an easily accessible location on your email

Virtual Appointment – Children’s Health Queensland

Your screen may look a little different to ours, depending on which Mail App you use and that’s OK! Click “Accept” and add it to your calendar.

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How to attend your Virtual Appointment

When you are ready to attend your Virtual Appointment, you can enter in either of the two ways:

Through your email invitation: 1. Open your preferred Email App on your phone.

2. Open the email invitation from Children’s Health Queensland.

3. Scroll to bottom of the email and click on the “Join Microsoft Team Meeting” meeting link.

4. Proceed to the next step Entering your Virtual Appointment.

You do not need a Microsoft Account to use Microsoft Teams for Virtual Appointments. All Applications are also Free.

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How to attend your Virtual Appointment continued…

Through your calendar If you RSVP’d to your Virtual Appointment and added the appointment to your phone’s Calendar:

1. Open your preferred Email App on your phone

2. Click on the Calendar. 3. Click on the Virtual Appointment. 4. Click on the Join button under the meeting location.

5. Proceed to the next step Entering your Virtual Appointment.

Virtual Appointment - Children’s Health Queensland

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Entering your Virtual Appointment Once you click on the meeting link, the Microsoft Teams App will automatically Open.

1. Select OK to allow “Teams” to Access the microphone if prompted.

2. Click on the Join as a guest button.

3. Type the Patients Full Name and click on the Join as a guest button.

If you have not downloaded the App, please see How to download the Microsoft Teams App on Page 1

Please note your session will not be recorded by Children’s Health Queensland Hospital Health Service, unless you have been asked and agreed to this in advance.

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In your Appointment

After you click on the Join meeting button you will enter the Virtual Appointment. You will now wait, and

someone will be with you shortly.

Whilst you wait you can make yourself familiar with the features available to you in the Virtual Appointment.

The Camera Icon: Click this button ON or OFF to turn your camera ON or OFF The Microphone Icon: Click this button ON or OFF to use your microphone. The Speaker Icon: This icon allows you to choose the speaker settings for sound in the meeting.

The More Options Icon: Has more calling options available

The People Icon: Will show you the people who are in the Virtual Appointment The Chat Icon: Allows you to Instant Chat in the Virtual Appointment

Please note the Chat feature within the Teams application should not be used to discuss or communicate any patient confidential details or aspects of the consultation. However, it can be used to communicate technical issues between the patient and clinician, e.g. “your microphone is on mute”.

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Leaving your Appointment

When you are ready to leave your appointment:

1. Click on the Red Telephone Icon

2. Teams will then prompt you before you Exit the appointment.

3. If you are sure you want to End the Appointment click on Exit. 4. You have now Ended the Appointment

A copy of the Microsoft Privacy statement can be found at: https://privacy.microsoft.com/en-ca/privacystatement A copy of the Microsoft Services Term of use: https://www.microsoft.com/en-au/servicesagreement