A PlAtinum Service® community mAnAged By the goodmAn grouP.

www.thegoodmangroup.com

APRIL 2014

Our Talk.Our Walk. Every Day!

Our Service Approach

Step 2 – Fulfillment and Anticipation of Resident and Guest DesiresDuring Platinum Service training, we learned that customer loyalty is achieved when an organization focuses on providing personalized service to its customers. This is the heart of our Service Approach to residents and guests. Service Approach Step 2: Some techniques we use to meet residents’ unique and personal requirements include engaging and adjusting to their pace, fulfilling expected and expressed wishes, anticipating any unexpressed wishes, and asking if any other assistance is desired. We are able to deliver this service by being proactive, using the resident or guest’s name, and remembering their preferences. Our goal is to go over and above the “ordinary” service that might be expected. “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” —Douglas Adams

at Valley Health Care Centerwww.valleyhcc.com

Jennifer Merecki, Executive Director

The Executive Explanation

Finally ...The season of spring — weather seems to singlovely days that arecoming our way.

The season of spring —blooming of nature of all kind

let roots unbind.

Resident SpotlightHazel D W. was born in Tacoma, Wash., on Nov. 9, 1941, to parents Earl and Margaret Dickson. Earl was a welder and Margaret was a mother of eight and a cook. Hazel is the second oldest. She graduated from Lovell High School in Lovell, Wyo., in 1960 and went to college in Rexburg, Idaho, studying music education. After college she moved to San Francisco and met her husband, George. It was a blind date where they went to the race track and fell instantly in love. They were married the next month, April 24, 1964. George was a cabinet maker and Hazel was a homemaker and midwife. They moved 27 times in 11 1/2 years. Together they have two children, Julie and Nathan. They enjoyed traveling, hiking and camping. One of Hazel’s favorite memories was being a midwife; she delivered over 1,000 babies. Hazel’s words of wisdom are to follow your heart.

the season of spring —birds unfold their wings

diving high into skywish one could fly.

the season of spring —reaching out towards others,

new wave, new style,faces have a smile.

the season of spring —a new awakening,

busy humanity on earthas if it’s a new birth,listen to my words

the season of spring is nearnow a look into your eyes

and one can see spring is here!

Wishing a happy April to all.

VolunteersVolunteers are bingo buddies;volunteers lead bible studies.Many hands bring mail in cartsand play pianos to warm our hearts.Some arrange flowers and decorate our spaces;some star in fashion shows and put smiles on our faces.Some lead in worship and help us to pray;some bring us to volleyball and help us play.Some publish the letters that bring us the news;some shelve the library books we choose.Volunteers drive us to doctors we see;they clean up our streets to be litter-free!Volunteers plan weekends with movies and snacks;some answer phones or fill library racks.Some serve in the gift shop selling sodas and rings;some fill the curio cabinet with interesting things.

Lessons from LauriAntibiotic Use — Get Smart

Lauri Feralio, RN, QIC Nurse

Many help with the Veterans’ Breakfast each year;and the Senior Games they play and lead cheers!Volunteers, the darlings — they make cards and send ‘em;volunteers we love ‘em — we want to befriend ‘em.We’re always glad for your help and care;we celebrate you, you share and share and share!

— Linda Nelson, Chaplain, Laurinburg, NC

Did you know that colds, flu, most sore throats and bronchitis are caused by viruses? Are you aware that antibiotics do not help fight viruses? Taking antibiotics when you have a virus may cause more harm than good. Taking unnecessary antibiotics increases your risk of getting an infection later that may resist antibiotic treatment.Antibiotics cure bacterial infections, not viral infections, such as:• Colds or flu• Most coughs and

bronchitis

• Sore throats not caused by strep

• Runny noses.Taking antibiotics for viral infections will not:• Cure the infection

• Keep other individuals from catching the illness

• Help you feel better.What you can do to protect yourself or your child:• Talk with your healthcare

provider about antibiotic resistance.• When you are prescribed an antibiotic, take it

exactly as the doctor tells you.• Complete the prescribed course even if you are

feeling better. If treatment is stopped too soon, some bacteria may survive and re-infect you.

Information Received From: www.cdc.gov

Memos from MelissaThank you to everyone who attended our Purse, Scarf and Jewelry Sale in February! Despite the snowy weather, we raised over $1,500 for Big Sky Honor Flight. We are pleased to offer a free Landscaping Class Series again this year with Stuart Shay of Sustainable Siteworks. “Plant Selection to Conserve Water” is Saturday, April 5, at 9 a.m. and “Tree and Shrub Pruning” is Saturday, April 12, at 9 a.m. Please register with Melissa Scianna at 652-4886 if you would like to attend either class. We continue to offer our very popular “Fit Over Fifty” exercise class for everyone over 50, every Monday and Wednesday at 6 p.m. in our Therapy Room. You can join this free class

anytime. Please call us if you have any questions about the care we offer; we would love to give you a tour.— Melissa Scianna, Community Outreach Coordinator

Generations Health Network

Activity AnticsApril has National Volunteer Week. I would like to take this opportunity to give a special thanks to all our volunteers who continue to bring joy to our residents time and time again. We could not do what we do without your help. You are all amazing and so greatly appreciated. I hope to see you all at our volunteer luncheon on the 11th at noon. Please RSVP to 656-5010.We will be celebrating Easter festivities throughout the month. On the 7th, there will be card creations, on the 8th spring wives tales and on the 14th we will be coloring eggs. Good Friday is on the 18th this year and we will have pictures with the Easter Bunny in the lobby at 1:30 p.m., followed by our Easter party at 2 p.m. in the

main dining room. The 25th we will have our Men’s Breakfast and country store and on the 30th, a social to honor our wonderful and talented beautician, as it is Hairstylist Appreciation Day.

Outings for the month:1st: Bus Ride and Treat

8th: Shopping at Wal-Mart15th: Shopping at Target

22nd: Trip to U Do Yogurt29th: Lunch at Trading Post Cafe

WelcomeEva H.

Verna S.Bill H.Ray H.

Merton C.

Katherine M.Katherine W.

Beverly M.Retta C.

Bertha K.

Dee J.Carole M.Judy D.

Resident BirthdaysDorothy S., 2nd

Katherine W., 3rd

Marie D., 7th

Martin P., 9th

Verna T., 14th

Dolores F., 15th

Rosemary K., 17th

Elizabeth “Betsy” M.,

19th

Dorothy L., 20th

Mary M., 19th

Sue C., 22nd

Charlotte W., 24th

Robert E., 27th

Mandy Lang, Life Enrichment Director

Dishin’ from DietaryHappy Easter and spring to everyone. I would like to invite you to join us for Easter Dinner at the noon meal on Sunday the 20th. Please watch the facility for our menu. Due to the amount of snow we received, we are anticipating the fresh crops from Three Hearts Farms to be delayed a bit. All of us are very excited to resume the fresh, local produce. Have a Happy Easter.Gwen Rodriguez, Area Dietary Director

A PlAtinum Service® community mAnAged By the goodmAn grouP.

www.thegoodmangroup.com

APRIL 2014

Our Talk.Our Walk. Every Day!

Our Service Approach

Step 2 – Fulfillment and Anticipation of Resident and Guest DesiresDuring Platinum Service training, we learned that customer loyalty is achieved when an organization focuses on providing personalized service to its customers. This is the heart of our Service Approach to residents and guests. Service Approach Step 2: Some techniques we use to meet residents’ unique and personal requirements include engaging and adjusting to their pace, fulfilling expected and expressed wishes, anticipating any unexpressed wishes, and asking if any other assistance is desired. We are able to deliver this service by being proactive, using the resident or guest’s name, and remembering their preferences. Our goal is to go over and above the “ordinary” service that might be expected. “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” —Douglas Adams

1807 24th Street WestBillings, MT 59102

406-656-5010

StaffExecutive DirectorJennifer Merecki

Director of NursingBill Holloway

Environmental Services Director

Dez Goff

Life Enrichment Director

Mandy Lang

Registered NurseLauri Feralio

Registered NursePam Melvin

Admissions DirectorKristen Kramer

Dietary DirectorGwen Rodriguez

Maintenance Director

Pat Kronmiller

Medical Records Director

Jolene Music

Rehab DirectorAmy Paris

Social Service Director

Valerie Brainard

BeauticianKris Wiebe

LPNJohn Brown

DieticianBrian Hagerty

Staff DevelopmentGinger Carrig

Central Supply Director

Twileta Morado

Resident Rights and Responsibilities,

Reviewed for April 2014#2 — Self Determination: To choose activities, schedules and health care consistent with your interests, assessments and plans of care; to interact with members of the community inside and outside the facility; and to make choices about aspects of your life in the facility that are significant to you.#23 — Medicaid Rights: To receive a copy of the notice of Medicaid beneficiary rights and spousal rights developed by the State of Montana.#25 — Obtaining Records: To inspect and purchase photocopies of all your records upon request and reasonable notice to the facility.A complete copy of the Resident Rights and Responsibilities are available through Social Services.

Melissa Kittelmann, Social Services