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ASST Workshop in Engineering Education Present Status, Trends and Challenges 19-21 July, Damascus, Syria Institutional and Departmental Resources Required to Support Quality Assurance - An Asian Case Study. 21 July 2010. Sor Heoh Saw 1,2 - PowerPoint PPT Presentation
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ASST Workshop in Engineering EducationASST Workshop in Engineering EducationPresent Status, Trends and ChallengesPresent Status, Trends and Challenges
19-21 July, Damascus, Syria19-21 July, Damascus, Syria
Institutional and Departmental Resources Institutional and Departmental Resources Required to Support Quality AssuranceRequired to Support Quality Assurance
--An Asian Case StudyAn Asian Case Study
21 July 2010
Sor Heoh Saw 1,2
1INTI International University, 71800 Nilai, Malaysia 2Institute for Plasma Focus Studies, 32 Oakpark Drive, Chadstone, VIC
3148, Australia
e-mails: [email protected]
2
TABLE OF CONTENTS
INTI International University, An Introduction INTI IU ISO Certification ISO 9001:2008 (Quality Management System Process Model) INTI IU Quality Management System Model of Quality Assurance in Teaching and Learning Senate Committees Internal Quality Audit Quality Steering Committee External Audit Support Resources Required Summary
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
More than 42 institutions... more than 100 campuses... in 20 countries
Approaching a half million students
Spain• CENTRO SUPERIOR DE
EDIFICACIÓN (CSE)• ESTEMA ESCUELA DE
NEGOCIOS
Brazil• BUSINESS SCHOOL
SÃO PAULO (BSP)• CENTRO UNIVERSITARIO DO
NORTE (UNINORTE)• ESCOLA SUPERIOR DE ADMINISTRACÃO DIREITO E
ECONOMIA (ESADE)
Germany• BUSINESS AND INFORMATION
TECHNOLOGY SCHOOL (BiTS)
Chile• ESCUELA MODERNA DE
MÚSICA Y ARTE
Mexico• UNIVERSIDAD TECNOLÓGICA
DE MÉXICO (UNITEC)
Costa Rica• UNIVERSIDAD AMERICANA (UAM)
• UNIVERSIDAD LATINA
United States• NEWSCHOOL OF ARCHITECTURE & DESIGN
• KENDALL COLLEGE (full member)
3
Australia• Blue Mountains Hotel
Management School
Chins• Tianyi College
LAUREATE INTERNATIONAL UNIVERSITIESLAUREATE INTERNATIONAL UNIVERSITIES
Malaysia
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw 4
INTI EDUCATION GROUPINTI EDUCATION GROUP
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
1999 Preparation of ISO Documentation
April 2000 Adequacy Audit (MS ISO 9002:1994 Quality System)
September 2000 Compliance Audit (MS ISO 9002:1994 Quality System)
January 2002 1st Surveillance Audit (MS ISO 9002:1994 Quality System)
November 2002 2nd Surveillance Audit (MS ISO 9001:2000)
December 2003 1st Reassessment Audit (MS ISO 9001:2000)
September 2004 3rd Surveillance Audit (MS ISO 9001:2000)
November 2005 Suspension of Certification – 6 months
Cont’
5
INTIINTI IU ISO CERTIFiCATION – A BRIEF HISTORY (1/2)IU ISO CERTIFiCATION – A BRIEF HISTORY (1/2)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
April 2006 4th Surveillance Audit (MS ISO 9001:2000)
December 2006 2nd Reassessment Audit (MS ISO 9001:2000)
October 2007 5th Surveillance Audit (MS ISO 9001:2000)
October 2008 6th Surveillance Audit (MS ISO 9001:2000)
August 2009 3rd Reassessment Audit (MS ISO 9001:2008)
October 2010 7th Surveillance Audit (MS ISO 9001:2008)
6
ISO CERTIFICATE
INTI IU ISO CERTIFCATION – A BRIEF HISTORY (2/2)INTI IU ISO CERTIFCATION – A BRIEF HISTORY (2/2)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
QUALITY MANAGEMENT SYSTEMCONTINUAL IMPROVEMENT
Management Responsibility
Resourcemanagement
Measurement, analysis,
improvement
Product and/or service)
realization
Customers
Requirements
Customers
Satisfaction
Product/Services
Input Output
7
ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM PROCESS MODEL (1/4)PROCESS MODEL (1/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
8
5 MAIN SECTIONS
Clause 4 Quality Management System• Clause 4.1 – General Requirements• Clause 4.2 – Documentation Requirements
Clause 5 Management Responsibility• Clause 5.1 – Management Commitment• Clause 5.2 – Customer Focus• Clause 5.3 – Quality Policy• Clause 5.4 – Planning•Clause 5.5 – Responsibility, Authority and Communication•Clause 5.6 – Management Review
Clause 6 Resource Management• Clause 6.1 – Provision of Resources• Clause 6.2 – Human Resources• Clause 6.3 – Infrastructure• Clause 6.4 – Work Environment
ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM PROCESS MODEL (2/4)PROCESS MODEL (2/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Clause 7 Product Realization• Clause 7.1 – Planning of Product Realization• Clause 7.2 – Customer-related Processes• Clause 7.3 – Design and Development• Clause 7.4 – Purchasing• Clause 7.5 – Production and Service Provision• Clause 7.6 – Control of Monitoring and Measuring Equipment
Clause 8 Measurement Analysis & Improvement• Clause 8.1 – General• Clause 8.2 – Monitoring and Measurement• Clause 8.3 – Control of Nonconforming Product• Clause 8.4 – Analysis of Date• Clause 8.5 - Improvement
9
5 MAIN SECTIONS Cont..
ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM PROCESS MODEL (3/4)PROCESS MODEL (3/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
QMSProcesses
People
Documentation
10
3 MAIN COMPONENTS
ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM PROCESS MODEL (4/4)PROCESS MODEL (4/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Documentation – To increase coverage Policies
Academic, Administration, Human Resource
Processes Including monitoring, improvement and review, etc.Existing processes and new processes
Quality Management System (QMS) Extend coverage to 9 areas of Quality Assurance (QA) of MQA
Teaching and Learning Moving towards Student Centered Learning
11
INTI IU QUALITY MANAGEMENT SYSTEM (1/4)INTI IU QUALITY MANAGEMENT SYSTEM (1/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Level 1
Level 2
Level 3
Quality Manual
Procedure Manuals
Forms and Records
•Senate Committees Procedures (SC)•Academic Quality Procedures (AQP)•Supporting Departments Procedures
12
DOCUMENTATION
INTI IU QUALITY MANAGEMENT SYSTEM (2/4)INTI IU QUALITY MANAGEMENT SYSTEM (2/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
13
Specifying way to carry out an activity or a process.
Must be consistent and compatible with the Quality Manual.
PROCEDURE MANUALS
INTI IU QUALITY MANAGEMENT SYSTEM (3/4)INTI IU QUALITY MANAGEMENT SYSTEM (3/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
14
Form – a document used to record data required by the QMS
Records – a document stating results achieved or providing evidence of activities performed
Example:Minutes of meetingsCompleted forms
The records are kept for a specified period
FORMS AND RECORDS
INTI IU QUALITY MANAGEMENT SYSTEM (4/4)INTI IU QUALITY MANAGEMENT SYSTEM (4/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
CONTENT
LEARNING TEACHING
Note Note Other supporting elements are:Other supporting elements are:FacilitiesFacilitiesEnvironmentEnvironment
Revd: 30/03/2006
15
MODEL OF QUALITY ASSURANCE IN TEACHING AND MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (1/5)LEARNING (1/5)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
CONTENT TEACHING LEARNING
Requirements
Content design/ evaluation
Research
Staff Development
Preparation
Awareness
Competency
Support
Assessment of Learning Outcomes
Delivery
Employability
Industrial Placement
16
MODEL OF QUALITY ASSURANCE IN TEACHING AND MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (2/5)LEARNING (2/5)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
ACADEMICQUALITY
PROCEDURES
Administrative Offices
Academic Affairs
Division
Resources
Industrial Placement & Employability
Infrastructure
17
KEY SUPPORTING DEPARTMENTS
MODEL OF QUALITY ASSURANCE IN TEACHING AND MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (3/5)LEARNING (3/5)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Deputy President’s Office (DPO) Centre for Instructional and Technology Support (CITS) Curriculum Unit (CU) Examinations Centre (EC) Office of Admissions and Records (OAR) Accommodation Office (AO) Career and Counselling Centre (CCC) Student Learning Centre (SLC) Government Liaison and Compliance Office (GLCO) International Marketing Office (IMO) International Office (IO) Library Student Affairs Office (SAO) University Placement Office (UPO) Alumni Employer Relations (ER)
18
LIST SUPPORTING DEPARTMENTS
MODEL OF QUALITY ASSURANCE IN TEACHING AND MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (4/5)LEARNING (4/5)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Buildings and Grounds Office (BNG) Finance Office (FO) General Administration Office (GAO) Human Resources Office (HRO) Information Systems Office (INSO) Office of Research and Development (ORD) Public Relations and Marketing Office (PMO) Purchasing Unit (PU) Security Office
19
LIST SUPPORTING DEPARTMENTS Cont..
MODEL OF QUALITY ASSURANCE IN TEACHING AND MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (5/5)LEARNING (5/5)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
• Appointment of Lecturer, Senior Lecturers, Emeritus Professors, Professors Adjunct Professors & Visiting professors Committee
• Academic Governance Committee• Quality Steering Committee• Vice-Chancellor and Pro Vice-Chancellor Search
Committee• Honours and Honorary Awards Committee• Academic Committee• Appeals Committee• Research Committee• Conferences/Inaugural Lecture
20
SENATE COMMITTEES (1/2)SENATE COMMITTEES (1/2)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
• Portfolio Review Committee• Guest Speaker Series Committee• Holistic education/ Studies Committee• Curriculum/ Studies Committee• Quality Assurance Committee• Teaching and Learning Committee• Committee for the Selection of Academic Advisors for
Faculties, Schools and Centres• Ethics & Code of Conduct Committee• Examinations Committee• Academic Staff Development Committee• Library and Library Loans Committee• Student Welfare and Safety Committee
21
SENATE COMMITTEES (2/2)SENATE COMMITTEES (2/2)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
The organization shall conduct internal audits at planned intervals to determine whether the quality management system conforms to the : planned arrangement requirements of the International Standard quality management system requirements established by the
organization
and is effectively implemented and maintained. An audit programme shall be planned, taking into
consideration the: status and importance of the processes areas to be audited results of previous audits.
22
INTERNAL QUALITY AUDIT (1/3)INTERNAL QUALITY AUDIT (1/3)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
The audit criteria, scope, frequency and methods shall be defined.
The selection of auditors and conduct of audits shall ensure objectivity and impartiality of the audit process.
Audit shall not audit their own work. A documented procedure shall be established to define
the responsibilities and requirements for planning and conducting audits, establishing records and reporting results.
Records of the audits and their results shall be maintained.
23
INTERNAL QUALITY AUDIT (2/3)INTERNAL QUALITY AUDIT (2/3)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
The management responsible for the area being audited shall ensure that: any necessary corrections and corrective actions are taken
without undue delay to eliminate detected nonconformities and their causes.
Follow-up activities shall include: verification of the actions taken reporting of verification results.
(Source: MS ISO 9001:2008 – Quality Management Systems Requirements)
24
INTERNAL QUALITY AUDIT (3/3)INTERNAL QUALITY AUDIT (3/3)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Management Review (1/4)
Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.
This review shall include: Assessing opportunities for improvement Assessing the need for changes to the quality management
systems Assessing the need for changes to the quality policy and
quality objectives Records from management reviews shall be maintained.
25
QUALITY STEERING COMMITTEE (1/4)QUALITY STEERING COMMITTEE (1/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Management Review (2/4)
Review inputThe input to management review shall include information on:
Results of audits Customer feedback Process performance and product conformity Status of preventive and corrective actions Follow-up actions affecting the quality management system Recommendations for improvement
26
QUALITY STEERING COMMITTEE (2/4)QUALITY STEERING COMMITTEE (2/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Management Review (3/4)
Review OutputThe output from the management review shall include any decisions and actions related to:Improvement of the effectiveness of the quality management system and its processesImprovement of product related to customer requirementsResource needs
(Source: MS ISO 9001:2008 – Quality Management Systems Requirements)
27
QUALITY STEERING COMMITTEE (3/4)QUALITY STEERING COMMITTEE (3/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
KeyPerformance
IndicatorsReport
FeedbackReport
AuditReports
Quality Steering Committee ContinualImprovement
Management Review (4/4)
28
QUALITY STEERING COMMITTEE (4/4)QUALITY STEERING COMMITTEE (4/4)
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Third-Party Audit
Conducted by external independent organizations. Such as organizations provide certification or registration of conformity with requirements such as ISO 9001 (Example: SIRIM)
(Source: MS ISO 9001:2008 – Quality Management Systems Requirements)
29
EXTERNAL AUDITEXTERNAL AUDIT
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
President
Deputy President Managing Director• Vice-President Teaching and Learning
Centre for Instructional and Technology Support (CITS)
Centre for Plasma Research (CPR) Student Learning Centre (SLC) Quality Assurance Office (QAO)
• Associate Vice-President Administrative Offices Accommodation Office, etc
• Associate Vice-President Student Services and Alumni Division
Student Affairs Office Career & Counseling Centre International Students Office Alumni Office
• Associate Vice-President Research and Consultancy
Library
• Financial Controller• Registrar• Human Resources• Public Relations and Marketing• Information Systems Office• Employer Relations
• Faculties/Schools/Centres • Office of Admissions and Records• Exams Centre• University Placement Office
Organizational Structure
30
SUPPORT RESOURCES REQUIREDSUPPORT RESOURCES REQUIRED
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
SUPPORT RESOURCES REQUIREDSUPPORT RESOURCES REQUIRED
Organizational Structure (Vice-President Teaching and Learning)
31
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Functions
To conduct Academic Skills Training for new lecturers To provide one-to-one coaching to lecturers To carry out classroom observations of teaching upon request To conduct training for the Learning Management System
(LMS) users To provide technical support and assistance to the users. To conduct/Organise technical trainings To organise conferences/workshops/seminars on improvement
of teaching and learning
CENTRE FOR INSTRUCTIONAL AND TECHNOLOGY CENTRE FOR INSTRUCTIONAL AND TECHNOLOGY SUPPORT SUPPORT
32
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Functions
To enrich student’s learning experiences at INTI-IU To offer learning opportunities for students to excel in their
studies To provide support and opportunities to students to become
highly motivated, responsible and independent life-long learners
To conduct exciting seminars, workshops, individual sessions and academic achievements skills for students
To provide training and resources on effective learning skills to students
STUDENT LEARNING CENTRESTUDENT LEARNING CENTRE
33
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
Organizational Structure (Faculty of Engineering and Technology)
34
SUPPORT RESOURCES REQUIREDSUPPORT RESOURCES REQUIRED
35
Summary
INTI International University, An Introduction INTI IU ISO Certification ISO 9001:2008 (Quality Management System Process
Model) INTI IU Quality Management System Model of Quality Assurance in Teaching and Learning Senate Committees Internal Quality Audit Quality Steering Committee External Audit Support Resources Required
In this presentation we have covered:
ASST Workshop in Engineering EducationPresent Status, Trends and Challenges
19-21 July, Damascus, Syria
Institutional and Departmental Resources Required to Support Quality Assurance
-An Asian Case Study
21 July 2010
Sor Heoh Saw 1,2
1INTI International University, 71800 Nilai, Malaysia 2Institute for Plasma Focus Studies, 32 Oakpark Drive, Chadstone, VIC
3148, Australia
e-mails: [email protected]; [email protected]
ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw
THANK YOU