• Maintainonlineservices(avoidingdisruption)inlinewithuserexpectations

• Confidencethatonlineservicesandinformationaresecure

Overview

Alibrary’ssystemsandcustomer-facingapplications–andthebusiness-criticaldatathatunderpinsthequalityofservice–areapotentialtargetformaliciousattacksbyhackers.Maintainingasecureonlineenvironment,alongwiththeintegrityoflibraryservicesandcustomeraccountdata,isafundamentalchallengeforallconcerned.Itisimportanttoclarifywhatpossiblevulnerabilitiesexistfromtheoutsetandensuretheseareeradicatedtoavoidbeingthenexteasytarget.

Whilepoint-in-timereviewsandfixesareanimportantprerequisitetoanysecurityservice,thetruevalueisinthecontinuousmonitoringandongoingupdates,providingday-to-daypeaceofmind.

AssistSecurity:CapitaManagedSystemAdministration

Benefits for your customers:

Benefits for your library:

• Helpspreventhackingattempts

• Avoidpotentialcompromiseofservicesandlibrarydata

• Ensureyourlibraryislessvulnerabletosecuritythreatsminimisingpotentialdowntime

• Reducesupportoverheadbasedupontriedandtestedupgrades

Maintainingsecurelibraryservices

AssistServicesoffersamanagedcomplementaryserverandoperatingsystemsecurityservice,ensuringyourcorelibrarymanagementsystemsanddataremainintactfromexternalsecuritythreats.

ThisserviceincludesaninitialauditofallsubscribedlibrarymanagementsystemsandOPACservers,followedbythenecessaryupgradestotheoperatingsystemtoresolveimmediatesecurityconcerns.Oncecomplete,amanagedsecurityvulnerabilitymonitoringandupdatingserviceisrolledoutacrossyourserverstomaintainasecurelibraryservicesenvironment.

Securityaudit

Firstandforemost,asecurityauditisundertakenwhichidentifiesaccessibleportsandservices,aswellasoperatingsysteminformation.Acomprehensivereportisgeneratedidentifyingthenumberofsecuritythreatsfound,andasummaryofproposedorimplementedfixes.

Resolvevulnerabilities

Securityvulnerabilitiesidentifiedduringtheinitialscanareresolvedbydisablingorremovingnon-essentialservicesandapplyingpre-testedpatchestoyourserveroperatingsystem.Anycustomisedfirewallrulesareaddedaswellasconfigurationchangesappliedtoserverstosupportthestandardsecuritymechanisms.

Managedupdates

Monitoringofnewlydiscoveredsecurityvulnerabilitiesiscarriedoutonadailybasis.Theimpactisassessedandnecessarypatchesorothersoftwareupgradesapplied.Thisserviceisfullymaintainedduringthesubscriptionperiod,providingongoingaccesstoavendor-approvedrepositoryofsecurityupdatesandpatches–therebymaintainingtheoperationalandsecurestatusofyourlibraryservices.

Find out more about Assist servicesTodiscovermoreaboutoursuiteofAssistservices,pleasespeakwithyourCapitaaccountmanageror:call:01217173500email:libraries-enquiries@capita.co.ukvisit:www.capita.co.uk/libraries

“AssistSecurityprovidesuswiththeassurancethatsecurityvulnerabilitieswillbeidentifiedanddealtwithappropriately.”

GillianHickman-Ashby,ITManager,TheCityofLondonLibraries,Archives

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