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Understanding ASQ Certification Tracks for Succeeding as Quality
Professionals
Minnesota Section 1208American Society for Quality
Bill Hamann March 13th, 2018
Speaker Bio• 25 years Medical Device Manufacturing
Boston Scientific - 15 ½ years Gyrus/ACMI/Olympus - 3 ½ years RTI Remmele Medical (Contract Manufacturing) - 3 ½ years St. Jude Medical / Abbott - 2 ½ years
• Senior ASQ member • Member since 1992• CQE – 1998• Certified Lead Auditor – 2004• Certified Manager Quality & Organizational Excellence – 2008• Certified Six Sigma Green Belt – 2017• Recently joined Education Committee and Instructor group
Agenda
• Ice Breaker-Why get ASQ Certified?• Background/History of ASQ Certs• Who, What, Why, When, Where (How to become certified?)• Traditional vs. Make your own path• Bodies of Knowledge (BOKs)• Fact Sheets / Inserts• Examples-how I have used the ASQ Cert Tracks
References• ASQ website• Wikipedia website• Quality Progress March 2018• Quality Digest• Quality Council of Indiana Primers• MN ASQ Website
Why get ASQ Certified?
• Taking credit for work accomplishments/experience• Training and Development
• Staying current with Industry/Technology• Exploring related positions
• Growth Opportunities-promotion, new positions• Competing with others• Discovering other industry options and tools• Increased salary/wages
Quality Digest Article – Are you Certifiable?
• “According to the latest ASQ salary survey, those with certificates earn considerably more than those without. "For example, the average salary for quality engineers without certification is $52,600, and it's just under $60,000 for those who are Certified Quality Engineers," explains Harthun.” "The largest difference is with reliability engineers. Without ASQ certification, the average salary is $59,500, and with certification it's $82,500." – Quality Digest
Background/History of ASQ Certs*Year
created Certification ASQ initials Covers Comments
1968 Engineer CQE Principle of product and service, quality evaluation, and control.
1970 Technician CQT Quality problem, analysis, inspection sampling plans and statistical process control applications.
1972 Reliability Engineer CRE Principles of performance evaluation for product
and system safety, reliability, and maintainability.American Society for Quality Reliability Division
1984 Inspector CQIHardware documentation, lab, and calibration procedures, inspection, process performance, data collection, and reports.
Initially known as mechanical inspector (CMI).
1987 Auditor CQAStandards and principles of auditing, questions, evaluations and reports for quality system adequacy.
* Info taken from Wikipedia and ASQ websites
Background/History of ASQ CertsYear
created Certification ASQ initials Covers Comments
1995 Manager
CMQ/OE (CQM: 1995-2005)
Champions process improvement initiatives and supports strategic planning and deployment initiatives.
Changed to Certified Manager of Quality/ Organizational Excellence in 2006 to reflect the broader scope of the quality manager's position.
1996Software Quality Engineer
CSQE
Development of software processes, measurement, verification, and validation, analytical methods, and quality management.
1996 CQA-HACCPCHA since 2004
Developed to test applicants knowledge of the HACCP standards.
Changed to Certified HACCP Auditor in 2004.
2000 Improvement Associate CQIA
Designed to test basic knowledge of quality tools and their uses, along with involvement in quality improvement projects.
Background/History of ASQ CertsYear
created Certification ASQ initials Covers Comments
2001 Six SigmaBlack Belt CSSBB To demonstrate competency in Six Sigma
methods.
2002 CQA-biomedical
CBA since 2005.
Understands principles of standards, regulations, directives, and guidance for auditing a biomedical system.
Changed to Certified Biomedical Auditor in 2005.
2003 Calibration Technician CCT
Tests, maintains, and repairs electrical, mechanical, electromechanical, analytical, and electronic measuring/ recording equipment for conformance to established standards.
2005 Process Analyst CQPA Paraprofessional who analyzes and solves quality
problems and is quality improvement projects.
Background/History of ASQ CertsYear
created Certification ASQ initials Covers Comments
2006 Six Sigma Green Belt CSSGB
Paraprofessional who works with process development and documentation, collects, and summarizes data, and creates, and interprets multivar studies.
2009
Pharmaceuticalgood manufacturing practicesprofessional certification
CPGPTests applicant knowledge of principles as regulated and guided by national and international agencies.
2010Six Sigma Master Black Belt
CMBB To demonstrate master competency in six sigma methodology.
Background/History of ASQ CertsYear
created Certification ASQ initials Covers Comments
2016Supplier Quality Professional
CSQP
Works with an organization's supply chain and suppliers to continuously improve the performance of key system components by implementing process controls and developing quality assurance plans.
unknown Six Sigma Yellow Belt CSSYB
Entry-level employees who seek to improve their world or executive champions who require an overview of Six Sigma and the define, measure, analyze, improve, and control (DMAIC) model.
Who should become certified?
• Anybody that is not certified that could stand to benefit from certification
• Quality and non-Quality people• “According to the latest ASQ salary survey, those with certificates earn
considerably more than those without. "For example, the average salary for quality engineers without certification is $52,600, and it's just under $60,000 for those who are Certified Quality Engineers," explains Harthun.” "The largest difference is with reliability engineers. Without ASQ certification, the average salary is $59,500, and with certification it's $82,500." – Quality Digest
What certification is appropriate?
• Each person has a unique background• Either for current or future position• Stepping stone to newer level in a progression of jobs
• CQI -> CQT -> CQE -> CMQ&OE• CSSYB -> CSSGB -> CSSBB -> CMBB
When should I start the journey to certification?• Review your Individual Development Plan (0-1, 2-5, >5 years)• Focus on your strengths and interests• Find your aim point• Review the relevant Body of Knowledges (BOKs) to see what level you
are at and where to start
Where do I take the exam? (How do I get Certified?)• Historically, the exams were conducted two times per year at specific
Sites based on which Certification you were attaining• Exams are proctored today in various test centers and are done
throughout the year (Prometric, on-site) • Look for the nearest site and correct timing based on your goals and
preparation
Why is re-certification important?
• Staying current in your profession• Saving time to not retake 3-5 hour exams• Re-certification with multiple certifications (combined dates)• Using ASQ to replace/update non-ASQ Certifications
Make Your own Career TrackTYPE Track: Initial (Vocational) Certifications Follow-On (Professional) Certifications
TechnicalTechnician CQI CQT CCT
Engineer CQE CRE
Lean/SS CSSYB CSSGB CSSBB CMBB
Speciality
Supplier CQSP
Software CQSE
Food CHA
Pharma CPGP
LeadershipAnalyst CQIA CQPA
Auditor CQA CBA
Manager CMQ/OE
Find an aimpoint and make a path
CQIA (2014) 4 BOK subject areas (100* questions – 3 hours)I Quality Concepts (30 Questions)
-Terms, concepts, and principles-Benefits of quality -Quality philosophies
II Team Basics (20 Questions) -Team organization-Roles and responsibilities-Team formation & group dynamics
III Continuous Improvement Techniques (30 Questions)
-Continuous improvement-Process improvement -Quality improvement tools
IV Customer-Supplier Relations (20 Questions)
-Internal and external customers and suppliers -Customer satisfaction -Supplier management
* 110 questions with 10 additional ‘pilot’ questions on computer based test
CQT (2012) 6 subject areas (100* questions –4 hours) I Quality Concepts and Tools (22 Questions)
-Quality Concepts-Quality Tools-Team Functions
II Statistical Techniques (18 Questions)
-General Concepts -Calculations-Control Charts
III Metrology and Calibration (17 Questions)
-Types of measurement and test equipment (M&TE)-Control and maintenance of M&TE-Calibration of M&TE
* 110 questions with 10 additional ‘pilot’ questions on computer based test
CQT (2012) subject areas (continued)
IV Inspection and Test (23 Questions)
-Blueprint Reading and Interpretation-Inspection Concepts-Inspection Techniques and Processes-Sampling-Nonconforming material
V Quality Audits (11 Questions) -Audit types and terminology-Audit components-Audit tools and techniques-Audit communication tools
VI Corrective and Preventive Action (CAPA) (9 Questions)
-Corrective action -Preventive action
CQA (2013) 5 subject areas (165* questions –5 hours)I Auditing Fundamental (27 Questions)
-Types of Quality Audits-Purpose and Scope of Audits-Criteria to Audit Against-Roles and Responsibilities of Audit Participants-Professional Conduct and Consequences for Auditors
II Audit Process (42 Questions)-Audit Preparation and Planning-Audit Performance-Audit Reporting-Audit Follow-Up and Closure
* 150 questions with 15 additional ‘pilot’ questions on computer based test
CQA (2013) subject areas (continued)
III Auditor Competencies (25 Questions)
-Auditor Characteristics-On-Site Audit Resource Management-Conflict Resolution-Communication and Presentation Techniques-Interviewing Techniques-Team Dynamics
IV Audit Program Management and Business Applications (30 Questions)
-Audit Program Management-Business and Financial Impact-Audit Follow-Up and Closure
CQA (2013) subject areas (continued)
V Quality Tools and Techniques (26 Questions)
-Basic Quality and Problem-solving Tools-Process Improvement Techniques-Basic Statistics-Process Variation-Sampling Methods-Change Control and Configuration Management-Verification and Validation-Risk Management Tools
CQE (2016) 8 subject areas (175* questions –5 1/2 hours)I Management and Leadership (18 Questions)
-Quality Philosophies and Foundations-The Quality Management System (QMS)-ASQ Code of Ethics for Professional Conduct-Leadership Principles and Techniques-Facilitation Principles and Techniques-Communication Skills-Customer Relations-Supplier Management-Barriers to Quality Improvement
II The Quality System (16 Questions)
-Elements of the Quality System-Documentation of the Quality System-Quality Standards and Other Guidelines-Quality Audits-Cost of Quality (COQ)-Quality Training
* 160 questions with 15 additional ‘pilot’ questions on computer based test
CQE (2016) subject areas (continued)
III Product, Process, and Service Design (23 Questions)
-Classification of Quality Characteristics-Design Inputs and Review-Technical Drawings and Specifications-Verification and Validation-Reliability and Maintainability
IV. Product and Process Control (25 Questions)
-Methods-Material Control-Acceptance Sampling-Measurement and Test-Metrology-Measurement System Analysis (MSA)
CQE (2016) subject areas (continued)
V. Continuous Improvement (27 Questions)
-Quality Control Tools-Quality Management and Planning Tools-Continuous Improvement Methodologies-Lean tools-Corrective Action-Preventive Action
VI. Quantitative Methods and Tools (36 Questions)
-Collecting and Summarizing Data-Quantitative Concepts-Probability Distributions-Statistical Decision Making-Relationships Between Variables-Statistical Process Control (SPC)-Process and Performance Capability-Design and Analysis of Experiments
CQE (2016) subject areas (continued)
VII Risk Management (15 Questions)
-Risk Oversight-Risk Assessment-Risk Control-Corrective Action-Preventive Action
VI. Quantitative Methods and Tools (36 Questions)
-Collecting and Summarizing Data-Quantitative Concepts-Probability Distributions-Statistical Decision Making-Relationships Between Variables-Statistical Process Control (SPC)-Process and Performance Capability-Design and Analysis of Experiments
CMQ & OE 7 subject areas (150* questions –4 hours)I Leadership (25 Questions)
-Organizational Structures-Leadership Challenges-Teams and Team Processes-ASQ Code of Ethics
II Strategic Plan Development and Deployment (18 Questions)
-Strategic Planning Models-Business Environment Analysis-Strategic Plan Deployment
III Management Elements and Methods (30 Questions)
-Management Skills and Abilities-Communication Skills and Abilities-Project Management-Quality System-Quality Models and Theories
IV Quality Management Tools (30 Questions)
-Problem-Solving Tools-Process Management-Measurement: Assessment and Metrics
* 165 questions with 15 additional ‘pilot’ questions on computer based test-4 1/2 hours
CMQ&OE subject areas (continued)
V Customer-Focused Organizations (17 Questions)
-Customer Identification and Segmentation-Customer Relationship Management
VI Supply Chain Management (15 Questions)
-Supplier Selection-Supplier Communications-Supplier Performance-Supplier Improvement-Supplier Certification, Partnerships, and Alliances-Supplier Logistics and Material Acceptance
VII Training and Development (15 Questions)
-Training Plans-Training Needs Analysis-Training Materials, Development, and Delivery-Training Effectiveness and Evaluation
Bloom’s Taxonomy Levels of CognitionRemember • Recall or recognize terms, definitions, facts, ideas, materials, patterns, sequences, methods, principles, etc. Understand • Read and understand descriptions, communications, reports, tables, diagrams, directions, regulations, etc. Apply • Know when and how to use ideas, procedures, methods, formulas, principles, theories, etc. Analyze • Break down information into its constituent parts and recognize their relationship to one another and how
they are organized; identify sublevel factors or salient data from a complex scenario. Evaluate • Make judgments about the value of proposed ideas, solutions, etc., by comparing the proposal to specific
criteria or standards. Create • Put parts or elements together in such a way as to reveal a pattern or structure not clearly there before;
identify which data or information from a complex set is appropriate to examine further or from which supported conclusions can be drawn.
Fact Sheets / Inserts for different Certs
• Education, experience, previous certifications• Minimum thresholds for each are shown in the fact sheets/insertshttps://asq.org/cert/catalog• Qualification requirements• Core Competencies• Market Info• Testing details
An approach
• Using Individual Development Plans (IDPs)• Budgeting annual training and development funds• Interest and career timing• This year / 1-2 years / 3-5 years• Staggering to make development funding stable and sustained• Other non-ASQ areas, clinical, Product knowledge, PMP
Successes
• CQEs (2)• CQTs (5)• CSSGB (2), CSSBB (4), CSSMBB (CMBB) (1)
• On-line• Classroom• Self-study• In-house / Group work