Upload
leslie-charles
View
212
Download
0
Embed Size (px)
Citation preview
Aspire Vertical Markets
Healthcare Solutions(Doctor’s office and Clinics)
Healthcare (Doctor’s Office, Clinics) Solution
Healthcare Solutions
AspireMail and IntraMail- Cost effective Voice Mail solutions
- A card that plugs into telephone system No external computer required for Voice Mail
- Easy to install and easy to program Browser base GUI for programming
Healthcare Solutions
Auto Attendant (a Voice Mail feature) answers incoming calls- Reduces the workload of the
operator/receptionist
- Quickly answers calls – no long wait for answer
- Plays greeting and provides guidance to caller
- Routes call depending on response Make or cancel an appointment Questions about billing Pharmacy or Radiology department Speak with an individual
Healthcare Solutions
Voice Mail- Busy or unanswered calls sent to Voice Mail to
leave a message
- Records messages for future response
- Saves Caller ID data with call (if provided by telephone company)
- Uses Caller ID to place call to the caller at the touch of a button while listening to a message (saves time)
Healthcare Solutions
Voice Call Announce with Hands-Free Reply- Fast communication with minimum disruption
- Doctor can respond without touching the telephone
- Consult with doctors in examining room with patient
- Microphone and speaker built into every digital telephone Speakerphone not required
Healthcare Solutions
Private Lines- Use DID or DIL lines to create private lines for
doctors
Park and Page- Have Voice Mail park calls received on a Private
Line and play pre-recorded announcements to advise doctors of a private call
Healthcare Solutions
Conversation Record- Live recording of telephone conversations
- To record consultation with patient
- Optional recording methods Record to Voice Mail Record to PGDAD box connected to analog recording
device Voice Security Recorder (VSR) connected to PC
Healthcare Solutions
Analog Ports for Analog Devices- For Fax or Modem
For transfer of medical records
Analog Device Connection (PGDAD)- Connection for Music / Message on Hold source
- Connection for analog recording device
Healthcare Solutions
Conference Call- Consultation with medical group, other doctors
or patient’s family members
- No need to make multiple calls
Healthcare Solutions
Caller ID- Requires Caller ID service from telephone
company
- Caller ID information displayed on telephone See who is calling before answering
- May include both Telephone Number and Name
- Can be used by connected computer to display patient information (Screen Pop) from a database
- Caller information passed with the call as it is transferred
Healthcare Solutions
Station Message Detail Reporting (SMDR)- Provides a record of telephone activity
- Helps manage and control telephone usage and costs
Ultra CallAnalyst software- Collects and analyzes SMDR data
- Creates reports based on department, extension or line usage
- Allocate telephone costs to users of this resource
Healthcare Solutions
Aspire Wireless- Mobile doctors or nurses carry a telephone with
them so they can always be reached No need to locate with paging (Quicker response time)
- Linked to desk telephone so both ring when call is received
- Quiet vibrating ringer alerts user of calls without noisy ringers that might disturb patients
- Optional headset allows telephone conversations while the users hands are free to work
- Multi-button wireless telephone offers many features of desktop telephone
Healthcare Solutions
User convenience features- Softkeys provide user guidance – makes feature
use easier
- Directory Dialing – search on screen directory for name
- Call Log Display Shows Missed Calls (requires Caller ID) Shows Dialed Calls
- Call Announce Options Voice Announce with Handsfree Answer Voice Over to busy telephone Ringing telephone
Healthcare Solutions
Automatic Day / Night Mode Switching- Switches to Night Mode operation
- Adjusts telephone system operations to meet night time needs Extension ringing Access to trunks Toll Restriction
- Redirects calls to Answer Service after office hours
Healthcare Solutions
Battery Backup available- Provides full telephone system operation in
case of a power failure An important requirement for a medical facility
911 for Emergencies
E911 compatible (Enhanced 911)- Sends number of extension originating the call to
identify location of problem
- Requires ISDN or CAMA trunk
- Compatible with 3rd party CAMA interface box 911 Priority – Always connects to E911
Service Bureau overriding other calls if necessary
Easy to use – no need to press line key or dial trunk access code – just dial 911
Displays message and sounds alarm at operator telephone or designated telephones