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Good understanding of the domain Application Management
Understanding of role ASL framework, processes, activities and products
Understanding how ASL connects to ITIL and other related frameworks
Main goal Attempt Foundation exam with confidence Begin to apply the framework, tailoring it to
your own organisation’s needsSecondary goal Benefits and value of application
management and ASL framework
M00 - Course introduction 3/10 | 3/228
Please share with the class: Your name and surname Your organization Your profession (title, function, job
responsibilities) Your familiarity with the
project/programme management Your familiarity with the
BiSL/ASL/ITIL/COBIT5/TOGAF Your experience with application
management Your personal session expectations
M00 - Course introduction 4/10 | 4/228
Foundation Exam Paper based and closed book exam Only pencil and eraser are allowed Simple multiple (ABCD) choice exam Only one answer is correct 40 questions, pass mark is 26 (65%) 1 hour exam No negative points, no “Tricky Questions”
No pre-requisite for Foundation exam Sample, one mock (official) exam is
provided to you
Candidates completing an examination in a language that is not their mother tongue, will receive additional time
M00 - Course introduction 5/10 | 5/228
ASL syllabus section code and title
AF Application management and Framework
AS Application Support
AR Application maintenance and Renewal
CP Connecting Processes
MP Management Processes
SP Strategic Processes
Handbook PageSyllabus
Module slide number / total module slides
Slide number / total slides
Module number and name
ASL2handbook page
ASL2 syllabus section code
M00 - Course introduction 6/10 | 6/228
twitter.com/mirodabrowski
linkedin.com/in/miroslawdabrowskigoogle.com/+miroslawdabrowski
miroslaw_dabrowski
www.miroslawdabrowski.com
Mirosław DąbrowskiAgile Coach, Trainer, Consultant(former JEE/PHP developer, UX/UI designer, BA/SA)
Creator Writer / Translator Trainer / Coach
• Creator of 50+ mind maps from PPM and related topics (2mln views): miroslawdabrowski.com
• Lead author of more than 50+ accredited materials from PRINCE2, PRINCE2 Agile, MSP, MoP, P3O, ITIL, M_o_R, MoV, PMP, Scrum, AgilePM, DSDM, CISSP, CISA, CISM, CRISC, CGEIT, TOGAF, COBIT5 etc.
• Creator of 50+ interactive mind maps from PPM topics: mindmeister.com/users/channel/2757050
• Product Owner of biggest Polish project management portal: 4PM: 4pm.pl (15.000+ views each month)
• Editorial Board Member of Official PMI Poland Chapter magazine: “Strefa PMI”: strefapmi.pl
• Official PRINCE2 Agile, AgilePM, ASL2, BiSL methods translator for Polish language
• English speaking, international, independenttrainer and coach from multiple domains.
• Master Lead Trainer• 11+ years in training and coaching / 15.000+ hours• 100+ certifications• 5000+ people trained and coached• 25+ trainers trained and coached
linkedin.com/in/miroslawdabrowski
Agile Coach / Scrum Master PM / IT architect Notable clients
• 8+ years of experience with Agile projects as a Scrum Master, Product Owner and Agile Coach
• Coached 25+ teams from Agile and Scrum• Agile Coach coaching C-level executives • Scrum Master facilitating multiple teams
experienced with UX/UI + Dev teams• Experience multiple Agile methods• Author of AgilePM/DSDM Project Health Check
Questionnaire (PHCQ) audit tool
• Dozens of mobile and ecommerce projects• IT architect experienced in IT projects with budget
above 10mln PLN and timeline of 3+ years• Experienced with (“traditional”) projects under high
security, audit and compliance requirements based on ISO/EIC 27001
• 25+ web portal design and development and mobile application projects with iterative,incremental and adaptive approach
ABB, AGH, Aiton Caldwell, Asseco, Capgemini, Deutsche Bank, Descom, Ericsson, Ericpol, Euler Hermes, General Electric, Glencore, HP Global Business Center, Ideo, Infovide-Matrix, Interia, Kemira, Lufthansa Systems, Media-Satrun Group, Ministry of Defense (Poland), Ministry of Justice (Poland), Nokia Siemens Networks, Oracle, Orange, Polish Air Force, Proama, Roche, Sabre Holdings, Samsung Electronics, Sescom, Scania, Sopra Steria, Sun Microsystems, Tauron Polish Energy, Tieto, University of Wroclaw, UBS Service Centre, Volvo IT…miroslawdabrowski.com/about-me/clients-and-references/
Accreditations/certifications (selected): CISA, CISM, CRISC, CASP, Security+, Project+, Network+, Server+, Approved Trainer: (MoP, MSP, PRINCE2, PRINCE2 Agile, M_o_R, MoV, P3O, ITIL Expert, RESILIA), ASL2, BiSL, Change Management, Facilitation, Managing Benefits, COBIT5, TOGAF 8/9L2, OBASHI, CAPM, PSM I, SDC, SMC, ESMC, SPOC, AEC, DSDM Atern,DSDM Agile Professional, DSDM Agile Trainer-Coach, AgilePM, OCUP Advanced, SCWCD, SCBCD, SCDJWS, SCMAD, ZCE 5.0, ZCE 5.3, MCT, MCP, MCITP, MCSE-S, MCSA-S, MCS, MCSA, ISTQB, IQBBA, REQB, CIW Web Design / Web Development / Web Security Professional, Playing Lean Facilitator, DISC D3 Consultant, SDI Facilitator, Certified Trainer Apollo 13 ITSM Simulation …
M00 - Course introduction 10/10 | 10/228
1. Introduction to Application Management and ASL22. ASL2 Framework3. Application Support4. Application Maintenance and Renewal5. Connecting Processes - Operational Level6. Management Processes7. Application Strategy8. Application Management Organization Strategy9. Use of ASL2 and implementation
M01 - Introduction to Application Management and ASL2 2/19 | 12/228
Complexity is growing strongly and IT Services are diversifying Specialization and other trends lead to multiple supplier service delivery for
customers Integration of IT services is becoming the issue and depends on clearly defined
interfacing ASL is a framework for service components as well as a tool for service integration
M01 - Introduction to Application Management and ASL2 3/19 | 13/228
User organization
ITorganization
Informationsystems
Infrastructure Hardware Equipment Networks Software Databases
Maintaining software: Creation Maintenances Renovation
Provision of information
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M01 - Introduction to Application Management and ASL2 4/19 | 14/228
DataApplications
Infrastructure
AM
ITIMBIM
Business Information MgmtInformation provisioning User / organizational
perspectives Managerial aspects System owner & business
information managers Business information
management / contract management
Application Management
Information systems& applications
(applications & data) Maintenance
perspective Focused on IT solutions
Maintenance organization /
application development
Application operation & change /
development
IT infrastructure ManagementInformation technology Production perspective Technical aspects Data center Operation / renewal
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M01 - Introduction to Application Management and ASL2 5/19 | 15/228
DataApplications
Infrastructure
Mgmt
Users
ServiceTeam
AM
ITSM/ITIM
Demand Supply
Agreements
BiSL®
ASL®
ITIL®
BIM
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M01 - Introduction to Application Management and ASL2 6/19 | 16/228
AM deals with an increasingly complex and more differentiated demand organization (BIM)
Business manages certain aspects of information provisioning, resulting in various separate information domains; not always centralized
Information chains with multiple organizations and customers or co-decision makers outside user organization
Each organization experiences a different information chain
M01 - Introduction to Application Management and ASL2 8/19 | 18/228
Explosive growth in expansion and effort regarding IT Strategies to manage costs: Reuse of components within existing IT landscape Partial use of new components, e.g. packages, SaaS etc. Transfer of functionality to technology
More freedom in application-infrastructure interface More technologies required, so more suppliers
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M01 - Introduction to Application Management and ASL2 9/19 | 19/228
IT has been characterized by explosive growth in expansion and effort
Organizations employ various strategies: Minimize waste and repeated work Reuse of existing components Partial use of the new components Transfer of functionality to new/different technology
M01 - Introduction to Application Management and ASL2 10/19 | 20/228
Traditional differentiation between custom and packaged application services has expanded, e.g.: Combination of services to create a functional whole Production of specific components to given specifications Supply of standard product or standard components Supply of configurable platforms (such as SAP) Configuration and maintenance of such platforms, with or without integration
with underlying infrastructure Supply of custom services, with or without integration with other systems or
the infrastructure Supports/maintenance/renewal of custom applications
M01 - Introduction to Application Management and ASL2 11/19 | 21/228
Separation of supply and demand has created an explicit competitive market for AM
Major change for internal IT departments AM organizations must now make conscious decisions about their
future services and core qualities
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M01 - Introduction to Application Management and ASL2 12/19 | 22/228
Multiple independent suppliers Not controlled by one customer organization Unequivocal demands and unequivocal IT orchestration from a
single point are (generally) no longer possible
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M01 - Introduction to Application Management and ASL2 14/19 | 24/228
Two strategies can be considered: Harmonization and standardizing of the service delivery chain: maximization of
control – challenging Minimizing of control and focusing control on the components that are
essential and well understood: Multiple suppliers work together
Each supplier has their own processes and internal resources (black box approach)
Only interfacing and guarantees are important
This strategy offers flexibility for customers and suppliers
M01 - Introduction to Application Management and ASL2 15/19 | 25/228
Customer - supplier interface is decisive, because ‘buying’ takes place on the exterior
Little customer involvement in controlling suppliers’ internal delivery processes
Key question in service delivery: “How is coherence and integration (of
delivery and applications) created?”
M01 - Introduction to Application Management and ASL2 16/19 | 26/228
Some AM demands remain standard: Understandability of service delivery and costs Controllability of costs, applications and services Transferability and comparability of people and application management (for
continuity reasons) Flexibility of applications and an active outlook on the future Reliability of information systems Connectivity of AM and the mutual connectivity of applications
M01 - Introduction to Application Management and ASL2 17/19 | 27/228
ASL2 can be used for AM of components of the whole and for integral application services
Focus on the interface between customers and suppliers has separated external quality from internal quality
In all service delivery, the integration issue is becoming a variable that requires decisive action
Pro-activity in service delivery and innovation regarding applications is becoming essential
Exchange of knowledge and affiliation with the public domain are becoming more important
M01 - Introduction to Application Management and ASL2 18/19 | 28/228
1. Introduction to Application Management and ASL22. ASL2 Framework3. Application Support4. Application Maintenance and Renewal5. Connecting Processes - Operational Level6. Management Processes7. Application Strategy8. Application Management Organization Strategy9. Use of ASL2 and implementation
M02 - ASL2 Framework 2/8 | 31/228
Accountable, proactive AM organizations need: Operational and management processes to monitor stability, continuity, and alignment
with the customer’s business process, and agreements with the customer Strategic processes to ensure long-term alignment
AM pillars: Service focus Business domain knowledge
M02 - ASL2 Framework 3/8 | 32/228
ASL2 - A Framework for Application Management ASL2: A Pocket GuideASL2 Self-assessment
M02 - ASL2 Framework 4/8 | 33/228
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Services Perspective Application Perspective
Management processes
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Application strategyApplication managementorganization strategy
Application support Application maintenanceand renewal
Connectingprocesses -operational
level
M02 - ASL2 Framework 5/8 | 34/228
Software control
and distribution
Changemanagement
Contract management
Planning and control
Qualitymanagement
Financialmanagement
Suppliermanagement
Application support Application maintenance and renewalConnecting processes -operational level
Application strategyApplication management organization strategy
Management processes
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Applicationportfolio
management
Applicationlifecycle
management
ITdevelop-
mentsstrategy
Customer environment
strategy
Customerorganizations
strategy
Capabilitiesdefinition
Technologydefinition
Supplierdefinition
Accountand marketdefinition
Servicedelivery
definition
Configurationmanagement
IT operationmanagement
Continuity management
Usesupport
Realization
Design
Implemen-tation
Impactanalysis
Testing
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M02 - ASL2 Framework 6/8 | 35/228
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