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LIFECYCLE SERVICES FOR ROSEMOUNT® PRODUCTS
Protect and improve your process performance
Need more support?
Ask about additional Lifecycle Services
Additional instrumentation services, including customized solutions, are
available in your area. Ask your local Emerson service representative for
more information. Whether you rely on Rosemount products exclusively, or
a combination of our products and other brands, we can provide all of the
lifecycle services you need.
CONTACT US
For more information, or to schedule services, please contact your
local Emerson Service Center or sales representative.
Global Headquarters Emerson Process Management6021 Innovation Blvd Shakopee, MN 55379, USA +1 800 999 9307 or +1 952 906 8888 +1 952 949 7001 [email protected]
Europe Regional Office Emerson Process Management Europe GmbHNeuhofstrasse 19a P.O. Box 1046 CH 6340 Baar, Switzerland +41 (0) 41 768 6111 +41 (0) 41 768 6300 [email protected]
North America Regional Office Emerson Process Management8200 Market Blvd. Chanhassen, MN 55317, USA +1 800 999 9307 or +1 952 906 8888 +1 952 949 7001 [email protected]
Asia Pacific Regional Office Emerson Process Management Asia Pacific Pte Ltd1 Pandan Crescent Singapore 128461 +65 6777 8211 +65 6777 0947 [email protected]
Latin America Regional Office Emerson Process Management1300 Concord Terrace, Suite 400 Sunrise, FL 33323, USA +1 954 846 5030 +1 954 846 5121 [email protected]
Middle East and Africa Regional Office Emerson Process Management Emerson FZE P.O. Box 17033, Jebel Ali Free Zone - South 2 Dubai, United Arab Emirates +971 4 8118100 +971 4 8865465 [email protected]
+ EMERSON CERTIFIED. TRUST THE INDUSTRY LEADER.
When you invest in Rosemount products, you expect a higher level of performance. You can count on factory-trained and certified experts for all diagnostics, field service and repair on Rosemount and other manufacturers’ process measurement products. With an expanding network of service capabilities across the world, rest assured we are where you need us—when you need us.
www.emersonprocess.com www.rosemount.com
© The Emerson logo is a trademark and service mark of Emerson Electric Co. Rosemount and the Rosemount logotype are registered trademarks of Rosemount Inc. All other marks are the property of their respective owners. © 2015 Rosemount Inc. All rights reserved.
00803-0500-6169 Rev AA 04/15
+ LEARN MORE
Learn more about Emerson’s Lifecycle Services for Rosemount products at www.rosemount.com/lifecycleservices
EVERYDAY SUPPORT, NO MATTER WHAT THE DAY BRINGS
Starting up a new process or troubleshooting inefficiencies? Upgrading technology, or simply
taking care of maintenance? Lifecycle Services offers local service support. Our service capabilities
cover the complete lifecycle of your operations to help you maintain peak performance and
minimize downtime.
Setting the service standard—globallyOnly Emerson brings you a consistent service experience that is available worldwide
MAINTAIN OEM PRODUCT CERTIFICATION
When your products need maintenance or repairs, make sure they are returned to
OEM standards. Many industries require that facilities operate with OEM-certified
products. Operating without them puts your company at risk for financial penalties.
More importantly, it may compromise safety. Lifecycle Services are the only way
you can maintain OEM certification on Rosemount products. So stay safe. Stay in
compliance. And avoid potential fines.
Emerson™ is the certified service provider for all Rosemount, Fisher® and Micro-Motion®
measurement, monitoring and analysis equipment.
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COLOMBIA
CUBA
SLOVAKIA
LifecycleServices
TRAIN AND DEVELOP
TRAIN AND DEVELOP
IMPLEMENT AND BUILD
IMP
RO
VE
AN
D M
OD
ERINZE O
PERATE
AND M
AIN
TAIN
Whether you are in charge of keeping a single process or an entire
plant productive and profitable, you need the assurance that your
measurement instrumentation provider can respond quickly to
simple maintenance or complex project requests. You need speed…
plus a high level of service expertise and technical ability.
If you are an operations manager, perhaps with responsibilities in multiple
regions, you need to know that the same fast and reliable service is available
everywhere. And you need to see effective service results…consistently delivered.
From one facility to multiple locations—from start-ups through planned shutdowns—
Emerson’s Lifecycle Services for Rosemount products covers your needs.
Expedite maintenance to keep your processes running…and runningEveryday process maintenance and repairs can
be done faster and easier when you rely on the
support provided out of your local Emerson
Service Center. Emerson service personnel will
be standing by with the advice and solutions you
need to keep your facilities running efficiently
and productively…day after day, year after year.
Quick Ship. Because you need it now!
Your nearby Emerson Service Center carries an inventory that is
customized to the operations of nearby industries. Most of Emerson’s
Rosemount products needed for routine maintenance—and urgent
repairs—can be shipped to you at a moment’s notice. Oftentimes, the
products you need will arrive at your facility that same day, or the
very next day.
Why tie up your own resources? Quick Ship means you do not have to
stock items yourself to know the products you require to maintain peak
productivity, and avoid downtime, are readily available.
Maximize the performance of our productsThe capabilities of today’s process measurement products far exceed that of earlier generations. The
technology and insight keeps getting better…and more sophisticated and complex. Let your local
Emerson service personnel help you get the full benefits out of your processes.
EDUCATIONAL SERVICES
Develop your own pool of in-house experts. Training empowers your employees
to get the highest possible performance from all your Rosemount products and
monitoring systems. Employees who participate in training on the operations
and maintenance of Rosemount products learn from the industry’s most
knowledgeable professionals: local Emerson experts who know the product,
understand your process, and can offer an on-target training solution.
Firms that adopt advanced technologies and provide strategic training are, on average, more
productive than other technology adaptors who, in turn, are more productive than those who do not
use advanced technologies.
Source: Boothby, Daniel, Anik Dufour, and Jianmin Tang. “Technology Adoption, Training And Productivity Performance.” Research Policy 39.5 (2010): 650-661. Print.
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THE WORD ON WIRELESS
Wireless technology has
created new opportunities
to cost-effectively gain more
comprehensive and insightful
process information.
It is important to make sure the
wireless systems in your plant
are properly networked so that
transmitters continue to send
accurate data.
GAIN BETTER RESULTS ACROSS YOUR ENTERPRISE
Emerson service personnel bring the combined knowledge
of our experts into the field and into your facilities.
No one better understands how the Rosemount brand
of products work—and how they function within your
operations—than the company that designs and manufactures
them. Service from the original manufacturer maximizes the
lifespan and enhances the performance of your Rosemount
products. We can help you utilize your products to their entire
engineered capabilities to improve energy efficiency, protect
product quality and maximize the output of your plant.
Global process industries lose $20 billion, or 5% of annual production as a result of unscheduled downtime. Nearly 80% of these losses are preventable. Source: ARC Advisory Group, Paula Hollywood, “Passing the Insurance Acid Test with APM”, March 18, 2011, http://www.arcweb.com/strategy-reports/2011-03-18/passing-the-insurance- acid-test-with-apm.aspx
LEARN FROM EMERSON INDUSTRY EXPERTS
• Service certification paths are built around customer needs.
Training course development begins with an evaluation of customer
requirements to ensure that our actions align.
• Curriculum development follows the guidelines of the Emerson
certification process. Developers are systematically guided
though identification of skills requirements, training needs and
curriculum plans.
• Service personnel training utilizes the most effective combination of
classroom training, e-learning, and on-the-job training and mentoring.
• Personnel must prove their ability before they are allowed to perform
any service in a customer facility.
One in three employers globally are reporting difficulty in filling jobs due to lack of available talent. Source: 2012 Talent Shortage Survey Research Results, ManpowerGroup, http://www.manpowergroup.us/campaigns/talent-shortage-2012/pdf/2012_Talent_Shortage_Survey_Results_US_FINALFINAL.pdf
ONLY EMERSON PERSONNEL HAVE THE SPECIALIZED SKILLSETS TO KEEP YOUR ROSEMOUNT PRODUCTS CERTIFIED
Where your in-house technical capabilities leave off,
ours take over. Lifecycle Services are delivered by
Emerson service personnel who are factory trained
and certified on Rosemount products.
Our comprehensive, continuing-education programs
ensure that every Emerson service personnel is
fully qualified to maintain our global standards for
service excellence.
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Rely on us for consistent service outcomes:
every Emerson Service Center around the world
adheres to the same proven protocols.
The quality of service delivery is not open to
interpretation at Emerson, nor should it be for
your operation. As a single-source supplier,
Emerson has defined and documented best
practice service methods and conventions to
ensure both quality and safety.
Optimize the performance of your measurement
and analytical products worldwide.
Everywhere Rosemount products are available,
Emerson service personnel are available, as
well. Emerson Service Centers are strategically
located to serve major industrial centers around
the world.
Of course, the most important service center
is the one closest to you. Your local Emerson
Service Center is your go-to resource for:
• Prompt personnel deployment
• In-stock inventory of the Rosemount
products and parts you need
Our service practices are based on extensive
experience, with industry-specific experts,
serving a wide range of industries.
• Chemical
• Food & Beverage
• Life Sciences
• Liquid Natural Gas
• Oil & Gas
EXPECT CONSISTENCY ACROSS YOUR FACILITY, IN ANY LOCATION
TAP INTO A GLOBAL SERVICE FORCE
COUNT ON YOUR LOCAL EMERSON SERVICE CENTER
EXPERTISE THROUGH EXPERIENCE…IN MANY INDUSTRIES
Protect your measurement products—and your profits
Improve the reliability of your Rosemount products throughout the lifecycle
of your operations. Emerson service personnel can ensure that you
consistently receive the accurate measurements and analysis you need to
operate more safely, and at peak productivity.
START-UP AND COMMISSIONING SERVICE
Get the most reliable data possible and extend the life of your products by
entrusting start-up to Emerson service personnel. We verify that products have
been properly installed, and complete the start-up and commissioning process
according to precise OEM specifications and procedures.
Contact your local Emerson Service Center for start-up support during new
construction, process upgrades, shutdowns, turnarounds or complex projects.
CALIBRATION AND VALIDATION SERVICE
Product accuracy may drift over time. But how will you know? Vibration,
shock and harsh operating conditions take their toll, potentially causing slight,
but critical, variations. Energy efficiency and production output or quality
may also be compromised. Regain confidence that your control systems are
receiving accurate data by having Emerson service personnel re-calibrate or
validate your installed products on a defined schedule, or anytime you suspect
measurement accuracy may have slipped.
If scheduled calibration is a requirement in your industry, entrust the work to
our service personnel to ensure it’s done properly—and promptly.
The added support will keep your staff available for other tasks.
• Power
• Pulp & Paper
• Refining
• Water & Wastewater
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Lost production can equate to between 60 - 90% of total maintenance costs in process industries.
Source: Hagery, M. and M. Johannsen, “Maintenance Performance Assessment – Strategies and Indicators, in Department of Production Economic”, 2002.
INSTRUMENT ASSESSMENT SERVICE
Discarding every process measurement
product you suspect of not functioning
properly can be costly and wasteful. But
having your staff spend hours assessing them
can be very time consuming, and even more
costly. Stop wasting money and resources:
outsource the inspection and assessment of
potentially non-functioning, or mission critical,
products to Emerson service personnel.
You will get expert advice on whether the
most cost-effective and safest course of action
is to repair, replace or upgrade each sub-
performing product.
