Ashraf FakhouriProduct Technology SpecialistAshraff@microsoft.comMicrosoft CorporationMicrosoft Corporation

Exchange Server 2003Exchange Server 2003Messaging & CollaborationMessaging & Collaboration

What we will cover:What we will cover:

Administration Enhancements Outlook Client Features Outlook Web Access Features Outlook Mobile Access SP1 & WR1 features SP2

Prerequisite KnowledgePrerequisite Knowledge

Experience administering Exchange Server 5.5 or 2000 Experience supporting Microsoft e-mail systems Experience using and supporting Outlook Experience using and supporting Outlook Web Access

AgendaAgenda

Exchange 2003 Management Exchange 2003 and Outlook 2003 Outlook Web and Mobile Access Exchange 2003 SP1Features

Exchange 2003 ManagementExchange 2003 ManagementStandard vs. Enterprise EditionStandard vs. Enterprise Edition

FeatureStorage groups supportedDatabases per storage groupIndividual database sizeClusteringX.400 Connector

Standard1216 GBNoNot included

Enterprise4516 terabytesYesIncluded

Both editions featureNetwork compressionExchange 2003 Management PackIntegrated support for mobile devicesVolume Shadow Copy serviceFlexible configurationRecovery Storage Group

Exchange 2003 ManagementExchange 2003 ManagementNew Manageability FeaturesNew Manageability Features

Exchange System Manager Multiple Mailbox Move Mailbox Recovery Center improved Improved Error Reporting Public Folder Management DNS Resolver Tool Dynamic Distribution Lists Volume Shadow Copy Service

Exchange 2003 ManagementExchange 2003 Management

User and Mailbox EnhancementsUser and Mailbox Enhancements

Query-based Distribution GroupsQuery-based Distribution Groups

Queue ViewerQueue Viewer

Public Folder ManagementPublic Folder Management

Mailbox Recovery(RSG)Mailbox Recovery(RSG)

demonstrationdemonstration

AgendaAgenda

Exchange 2003 Management Exchange 2003 and Outlook 2003 Outlook Web and Mobile Access Exchange 2003 SP1Features

Exchange 2003 and Outlook Exchange 2003 and Outlook 20032003Outlook 2003 Design GoalsOutlook 2003 Design Goals Arrangements

Date, subject, conversation, etc. Remove confusing and unnecessary

features from the default view Keep track of important messages Easier interface for beginning users Provides quick access to information Ability to work offline

Exchange 2003 and Outlook Exchange 2003 and Outlook 20032003Outlook 2003 InterfaceOutlook 2003 Interface

Right-hand Right-hand view paneview pane

Quick flagsQuick flags

Favorite foldersFavorite folders

Arrange by Arrange by conversationconversation

Search FoldersSearch Folders

Quick navigation paneQuick navigation pane

Exchange 2003 and Outlook Exchange 2003 and Outlook 20032003Quick FlagsQuick Flags Manage and prioritize messages Six different flag colors

You decide what the colors represent You can assign reminders if you like

Does not interrupt reading/triage process Flagged messages appear in “For Follow

Up” folder

Exchange 2003 and Outlook Exchange 2003 and Outlook 20032003Search FoldersSearch Folders Provides flexibility in organizing e-mail Live search that acts as a folder Scales to different levels of expertise

Beginner: Out-of-the-box folders Intermediate: Search Folder templates Advanced: Any query you can imagine

Exchange 2003 and Outlook Exchange 2003 and Outlook 20032003Outlook and Network ConnectivityOutlook and Network Connectivity

Prior versions of Outlook Assumes a perfect network Default mode is Online Offline mode helps but not enough

Outlook 2003 remote synchronization Cumbersome

Solutions: Cached Exchange Mode RPC over HTTP

Exchange 2003 and Outlook Exchange 2003 and Outlook 20032003Cached Exchange ModeCached Exchange Mode

Improved Synchronization Handles connectivity changes Best End-User Experience Handles Power State Transitions Conflict resolution

Exchange 2003 and Outlook Exchange 2003 and Outlook 20032003RPC/HTTP Topologies – Option 1RPC/HTTP Topologies – Option 1

InternetInternet

RPC over HTTPRPC over HTTP

ISA ServerISA Server

Exchange 2003 Exchange 2003 RPC Proxy ServerRPC Proxy Server

Domain Domain ControllersControllers

Global Catalog Global Catalog ServerServer

Exchange 2003 Exchange 2003 ServerServer

InternetInternet

Exchange 2003 and Outlook Exchange 2003 and Outlook 20032003RPC/HTTP Topologies – Option 2RPC/HTTP Topologies – Option 2

RPC over HTTPRPC over HTTP

Front-end Front-end Proxy ServerProxy Server Exchange 2003 Exchange 2003

ServerServer

Domain Domain ControllersControllers

Global Catalog Global Catalog ServerServer

Exchange 2003 and Outlook Exchange 2003 and Outlook 20032003PST / OST EnhancementsPST / OST Enhancements

Unicode support has been added to the stores Outlook will use Unicode if the server supports it

OST – offline or cached mode PST – auto-archive

Existing OST/PSTs will not be upgraded New size limit on OST/PST (>100 GB)

Default size is 10 GB and can be controlled by the admin via policy

Exchange 2003 and Outlook 2003Exchange 2003 and Outlook 2003Outlook 2003 Feature RequirementsOutlook 2003 Feature Requirements

Outlook 2003 Feature Exchange 2003 Exchange 2000 Exchange 5.5

Cached Mode with Full Item Sync Yes Yes Yes

Cached Mode with Drizzle Sync Yes No No

Cached Mode with Header Sync Yes No No

Send/Receive Header Sync Yes No No

Send/Receive Conditional Full Item Sync Yes No No

Improved Sync Progress Yes No No

Partial Item Upload Yes No No

Automatic Conflict Resolution Yes Yes Yes

ISC Check Pointing Yes No No

Skip Bad Item Yes Yes No

Best Body Support Yes No No

RPC Compression Yes No No

Buffer Packing Yes No No

RPC/HTTP Yes No No

Kerberos Authentication Yes No No

Performance Tracking Yes No No

LIFO Yes No No

Connection Throttling Yes No No

Unicode Support Yes No No

Integration with VS API 2.5 Yes No No

Exchange 2003 and Outlook 2003Exchange 2003 and Outlook 2003

Outlook 2003 InterfaceOutlook 2003 Interface

Organizing and Triaging E-MailOrganizing and Triaging E-Mail

Side-by-Side CalendarsSide-by-Side Calendars

Cached Exchange ModeCached Exchange Mode

demonstrationdemonstration

AgendaAgenda

Exchange 2003 Management Exchange 2003 and Outlook 2003 Outlook Web and Mobile Access

Outlook Web and Mobile AccessOutlook Web and Mobile AccessOutlook Web AccessOutlook Web Access

HTML version of Outlook 2003 Features requested from Outlook 2002

Spell check, tasks, rules, mark read/unread New features from Outlook 2003

Quick flag support, reading pane, etc.

Outlook Web and Mobile AccessOutlook Web and Mobile AccessOutlook Mobile Access (OMA)Outlook Mobile Access (OMA)

Outlook Web Access for mobile devices The ‘device reach’ solution in Exchange’s mobile strategy

Generates different markup for different devices Updates through .Net Framework ‘Device Update’

Complete rewrite from Mobile Information Server 2002 Built on .Net Framework Mobile Controls

Any device with a browser can use the application

Outlook Web and Mobile AccessOutlook Web and Mobile AccessOMA FeaturesOMA Features

Triage E-Mail Send, reply, forward, etc.

Find People Search GAL, establish calls, send e-mail, etc.

Calendar Manage meetings and appointments

Tasks Update, mark as complete, etc.

Contacts Add to Contacts from GAL

Outlook Web and Mobile AccessOutlook Web and Mobile AccessExchange Up-to-Date NotificationsExchange Up-to-Date Notifications

Control message designed to “wake-up” an Exchange ActiveSync capable device Always-On, Always-Up-To-Date End user value:

Better utilization of device resources User experience consistent with device expectations Background operation

Outlook Web AccessOutlook Web Access

OWA Navigation and MessagingOWA Navigation and Messaging

Configuring and Testing OWAConfiguring and Testing OWA

demonstrationdemonstration

Exchange 2003 SP1Exchange 2003 SP1OverviewOverview

Many customer-requested functionality changes since Exchange 2003 release

Also includes a number of updates and new tools since the Exchange 2003 release

Exchange 2003 SP1 featuresExchange 2003 SP1 featuresRecover Mailbox Data wizardRecover Mailbox Data wizard

Based on Recovery Storage Group (RSG) concept No longer have to use Exmerge to recover

mailbox data from RSG Interface built into Exchange System Manager

GUI Does not have 2-GB limitation Merge or Copy option

Exchange 2003 SP1 featuresExchange 2003 SP1 featuresManaged RPC/HTTP topologyManaged RPC/HTTP topology

Automatically sets and maintains RPCProxy “ValidPorts” registry key on front-end servers

Requires RPCProxy server to be Exchange 2003 SP1 front-end server

Back-end can be Exchange 2003 RTM or SP1 Configured through Exchange System Manager

GUI – Properties of server Requires separate front-end and back-end

servers (does not configure single-server environment)

Exchange 2003 SP1 featuresExchange 2003 SP1 featuresManaged RPC/HTTP topology - continuedManaged RPC/HTTP topology - continued

Make sure to configure managed topology back-end servers first!

Script to automatically add existing topology information to managed topology available from PSS – TopoManager.vbs.

Global catalog servers no longer published, only back-end servers. DSProxy is used instead of referral to global catalog. Global catalogs still have to be

Windows Server™ 2003.

Exchange 2003 SP1 featuresExchange 2003 SP1 featuresADC toolsADC tools

ADCTools: More control over creation of connection agreements by ADC tools Specify override values before CA creation

CA_Defaults.xml Activate_Cas.vbs

Exchange 2003 SP1 featuresExchange 2003 SP1 featuresOutlook Web Access and clusteringOutlook Web Access and clustering

Several new Outlook® Web Access (OWA) spelling checker languages: Arabic, Danish, Dutch, Finnish, Hebrew, Norwegian

(Bokmål), Norwegian (Nynorsk), and Swedish

Exchange can now sometimes have multiple MAPI public folder (PF) stores per cluster: Only possible in clusters with more than two nodes No more than one MAPI PF store per Exchange

virtual server

Exchange 2003 SP1 featuresExchange 2003 SP1 featuresMobility and Lotus Notes connectorMobility and Lotus Notes connector

Languages added to Outlook Mobile Access: Czech, Hungarian, Polish, Russian, Basque, Catalan,

Finnish, Greek, Norwegian, Turkish, and Swedish Device Update #4 (DU4) includes support for

additional Outlook Mobile Access devices.

Lotus Notes connector. Now supports Lotus Notes R6 client.

Site Consolidation

Exchange 2003 WR1 featuresExchange 2003 WR1 featuresOutlook Web Access – Web administrationOutlook Web Access – Web administration

Many new registry settings to control OWA introduced in Exchange 2003 release

Scary and inconvenient to set using Regedit New tool introduced to provide a Web-based

interface to configure these OWA settings Can be used to set server default theme Can be used to configure server-wide feature

support (sever-wide segmentation)

Exchange 2003 WR1 featuresExchange 2003 WR1 featuresAuto Accept agentAuto Accept agent

Automatically processes meeting requests sent to a resource mailbox (accept/decline)

Decision is based on resource mailbox calendar data, not free/busy information

Higher performance and more flexible than legacy Exchange event scripts running in Exchange event script service

Exchange 2003 WR1 featuresExchange 2003 WR1 featuresTransport featuresTransport features

Badmail deletion and archiving Automatically deletes or archives files in the badmail

directory of SMTP virtual servers

E-mail journaling advanced configuration Captures recipients on expanded distribution lists BCC recipients

Session SummarySession Summary

New Exchange 2003 management features Outlook 2003 features Outlook 2003 and Exchange 2003 are better together Outlook Web Access and Outlook Mobile Access SP1, WR1 & SP2

Additional resourcesAdditional resources

Updated Exchange 2003 documents in Exchange 2003 technical library http://www.microsoft.com/exchange/library/

Exchange team blog http://blogs.msdn.com/exchange/

List of fixes in Exchange 2003 SP1 http://support.microsoft.com/common/canned.aspx?H=Micro

soft%20Exchange%202003%20SP1&Query=kbExchange2003sp1fix&CDID=EN-US-KB&LCID=1033&product=exch2003

WR1 Tools http://www.microsoft.com/exchange/

downloads/2003/default.mspx

For More Information…For More Information…

Exchange website http://www.microsoft.com/exchange