OBJECTIVE

Enthusiastic, energetic, and charismatic professional focused on delivering outstanding service experiences; looking to develop a successful career in hospitality management. I am able to play a key role in day to day operations to ensure that quality solutions meet business objectives.

SKILLS AND AWARDS

Expert in OPERA and MICROS

Microsoft Word, Excel, PowerPoint, Publisher

Speak Spanish- moderat

EXPERIENCE

CHARLES GROUP HOTELS4333 COLLINS AVENUEMIAMI BEACH, FLORIDA 33140 SALES AND CATERING

ADMINISTRATOR • SEPTEMBER 2016- Use excellent

organization skills and helpful nature to keep the sales department running smoothly, enabling the sales team to focus fully on booking business and beating sales goals.

Be the department’s communications hub, ensuring the flow of messages and info within the department and externally between fellow departments, customers and vendors.

Help the department stay on track to reach targets by inputting data and maintaining spreadsheets to generate reports. Using your eye for detail and passion for order, maintain meticulous records for later reference and reporting.

Welcome callers and visitors graciously in a professional manner and handle requests promptly.

MIAMI BEACH RESORT AND SPA4833 COLLINS AVENUEMIAMI BEACH, FLORIDA 33140• GUEST SERVICE SUPERVISOR • JANUARY 2016-SEPTEMBER 2016

Assist the Guest Service Manager in ensuring that employees follow and maintain hotel standards.

Oversee and ensure that guests are taken care of in a friendly, efficient and courteous manner.

Run and process reports in a timely manner and relay necessary information to all affected departments

Assistant Front office

EDUCATIONFlorida International University- Miami, Florida B.S Hospitality Management | 3.3 GPA-Deans ListMiami Dade College- Miami, Florida A.A, Business Management |3.2 GPA Graduated: May 2014 [Reference available upon request]

AS

ely Type on

average 40 words per minute

Proven Success in Sales Operations Outstanding Analytical & Problem-Solving Skills

Successfully Handle Projects, Meet Deadlines/Develop, Review & Submit Reports

Employee of the Month-Miami Beach Resort and Spa- April 2015

manager in training

•GUEST SERVICE AGENT/QUEUE COORDINATOR •JULY 2014-JANUARY 2016

Process guest arrivals and departures, coordinate room assignments including all necessary payments via OPERA.

Respond to all guest requests, problems, complaints and/or accidents in an attentive courteous and efficient manner. Follow up to ensure guest’s satisfaction.

Provide quotes for room rates and up-sell the guest when possible.

Train new employees, help to develop and implement training programs.

EDEN ROC MIAMI BEACH4525 COLLINS AVENUEMIAMI BEACH, FLORIDA 33140 • F&B HOSTESS/ RESTARANT EVENTS • AUGUST 2013-JULY 2014

Operate OpenTable system of operation

Set up dining rooms and make reservation arrangements

Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant

Oversee logistics of events such as venue, guest satisfaction, and special request.

Develop contracts and oversee the execution and negotiations of contracts.

Post event guest follow up ensuring validation and confirmation of performance metrics.

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