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OBJECTIVE
Enthusiastic, energetic, and charismatic professional focused on delivering outstanding service experiences; looking to develop a successful career in hospitality management. I am able to play a key role in day to day operations to ensure that quality solutions meet business objectives.
SKILLS AND AWARDS
Expert in OPERA and MICROS
Microsoft Word, Excel, PowerPoint, Publisher
Speak Spanish- moderat
EXPERIENCE
CHARLES GROUP HOTELS4333 COLLINS AVENUEMIAMI BEACH, FLORIDA 33140 SALES AND CATERING
ADMINISTRATOR • SEPTEMBER 2016- Use excellent
organization skills and helpful nature to keep the sales department running smoothly, enabling the sales team to focus fully on booking business and beating sales goals.
Be the department’s communications hub, ensuring the flow of messages and info within the department and externally between fellow departments, customers and vendors.
Help the department stay on track to reach targets by inputting data and maintaining spreadsheets to generate reports. Using your eye for detail and passion for order, maintain meticulous records for later reference and reporting.
Welcome callers and visitors graciously in a professional manner and handle requests promptly.
MIAMI BEACH RESORT AND SPA4833 COLLINS AVENUEMIAMI BEACH, FLORIDA 33140• GUEST SERVICE SUPERVISOR • JANUARY 2016-SEPTEMBER 2016
Assist the Guest Service Manager in ensuring that employees follow and maintain hotel standards.
Oversee and ensure that guests are taken care of in a friendly, efficient and courteous manner.
Run and process reports in a timely manner and relay necessary information to all affected departments
Assistant Front office
EDUCATIONFlorida International University- Miami, Florida B.S Hospitality Management | 3.3 GPA-Deans ListMiami Dade College- Miami, Florida A.A, Business Management |3.2 GPA Graduated: May 2014 [Reference available upon request]
AS
ely Type on
average 40 words per minute
Proven Success in Sales Operations Outstanding Analytical & Problem-Solving Skills
Successfully Handle Projects, Meet Deadlines/Develop, Review & Submit Reports
Employee of the Month-Miami Beach Resort and Spa- April 2015
manager in training
•GUEST SERVICE AGENT/QUEUE COORDINATOR •JULY 2014-JANUARY 2016
Process guest arrivals and departures, coordinate room assignments including all necessary payments via OPERA.
Respond to all guest requests, problems, complaints and/or accidents in an attentive courteous and efficient manner. Follow up to ensure guest’s satisfaction.
Provide quotes for room rates and up-sell the guest when possible.
Train new employees, help to develop and implement training programs.
EDEN ROC MIAMI BEACH4525 COLLINS AVENUEMIAMI BEACH, FLORIDA 33140 • F&B HOSTESS/ RESTARANT EVENTS • AUGUST 2013-JULY 2014
Operate OpenTable system of operation
Set up dining rooms and make reservation arrangements
Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
Oversee logistics of events such as venue, guest satisfaction, and special request.
Develop contracts and oversee the execution and negotiations of contracts.
Post event guest follow up ensuring validation and confirmation of performance metrics.
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