ashish mis final project..docx

7/27/2019 ashish mis final project..docx

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Summer Project Report

On

Study and analysis of overall operational functions in

Reliable Analytical Laboratories Pvt. Ltd by using appropriate MIS systems

In the fulfillment of the Degree of

Master of Management Studies under the University of Mumbai

By

Mr. Ashish Kadam (Roll No: 1214AMS036)

Under the Guidance of

(Prof. N.C Mehta)

(Internal Guide)

Aruna Manharlal Shah Institute of

Management and Research

Ghatkopar (W), Mumbai400086

2012-2014


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DECLARATION

I hereby declare that this project report on, Study and analysis of overall operational function in

Reliable Analytical Laboratories Pvt. Ltd by using appropriate MIS systems, which is being

submitted in the fulfillment of the M.M.S course, is the result of the work carried out by me,

under the guidance of Prof. N.C Mehata, Aruna Manharlal Shah Institute of Management and

Research.

I further submit that this project work has not been submitted to the Mumbai University before

or for any other purpose.

ASHISH KADAM


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ACKNOWLEDGEMENT

A summer project is a golden opportunity for learning and self-development. I consider myself

very lucky and honored to have so many wonderful people lead me through in completion of this

project.

I gratefully thanks to Reliable Analytical Laboratories Pvt. Ltd for providing me with an

opportunity to work with the organization and for giving me the necessary directions to complete

this project to best of my abilities.

I am highly indebted to Mr. Harshal Chougle who has provided me with the necessary

information, constant support for this endeavor. My sincere thanks to the staff of Reliable

Analytical Laboratories Pvt. Ltd for providing a helpful work environment and making my

summer internship a memorable experience.

I am grateful to Prof. N.C. Mehta for her interest and valuable suggestion during the project and

for the successful completion of the project.

I would like to thank our director Dr. J K Sachdeva for his continuous support, timely advice and

encouragement. Finally, I would like to thank all who have directly and indirectly helped me in

the successful completion of the project

ASHISH KADAM


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Index:

Chapter no Topic Page no.

Executive summary

1 Introduction

Introduction

Literature review

Objectives

Research Methodology

2 About Industry

History of industry

Economic Environment of Business:

Service Of industry

3 About Firm

Organization structure

Finance

Marketing

Human Resource

Operations

SWOT Analysis

4 Operational Learning

5 Conclusion

Findings

Recommendations

References


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EXECUTIVE SUMMARY

Title of the Project: - Study and analysis of overall operational function in Reliable analytical lab

Pvt. Ltd by using appropriate MIS systems

Duration of Research Study: - 2 months.

Company Name: - Reliable Analytical Laboratories Private Limited

The Founder and Managing Director, Mrs. Renu B. Kaushal, now a renowned and prominent

figure in the analytical industry, single handedly started Reliable with bare minimum necessities

in the year 1988. The laboratory then went on to achieve various national and international

accreditations and recognitions, increasing its scope of testing covering wider range of products,

activities like calibration, survey, training, consultancy. Today, Reliable is spread over the

country with its extensive network of laboratories and offices at prime locations, franchisees at

almost all important cities. Reliable with its invincible team, projects itself as a next generation,

futuristic organization where "Entrepreneurship" is the key word for its members. Reliable is its

own contender to excel the landmarks set by its own achievements as 'The Leader' in the fields it

has ventured and left a blazing trail behind it. We are very confident of our integrity and ethics

to see us to the top without diluting the stringent quality standards set by ourselves. Trust of our

customers and our close interaction with the clients gives a true meaning to the word 'Reliable'.

The MIS is defined as a Computer. Based Information System. Though there are a number of

definitions, all of them converge on one single point, i.e., the MIS is a system to support the

decision making function in the organization. The difference lies in defining the elements of the

MIS.


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INTRODUCTION

MANAGEMENT INFORMATION SYSTEM ( MIS) CONCEPT

The concept of the MIS has evolved over a period of time comprising many different facets of

the organizational function. MIS is a necessity of all the organizations.

The initial concepts of MIS were to process data from the organization and present it in the form

of reports at regular intervals. The system was largely capable of handling the data from

collection to processing. It was more impersonal, requiring each individual to pick and choose

the processed data and use it for his requirements. This concept was further modified when a

distinction was made between data and information. The information is a product of an analysis

of data. This concept is similar to a raw material and the finished product. What are needed are

information and not a mass of data. However, the data can be analyzed in a number of ways,

producing different shades and specifications of the information as a product. It was, therefore,

demanded that the system concept be an individual- oriented, as each individual may have a

different orientation. Towards the information. This concept was further modified, that the

system should present information in such a form and format that it creates an impact on its user,

provoking a decision or an investigation. It was later realized then even though such an impact

was a welcome modification, some sort of selective approach was necessary in the analysis and

reporting. Hence, the concept of exception reporting was imbibed in MIS. The norm for an

exception. Was necessary to evolve in the organization. The concept remained valid till and to

the extent that the norm for an exception remained true and effective. Since the environment

turns competitive and is ever changing, fixation of the norm for an exception becomes futile

exercise at least for the people in the higher echelons of the organization. The concept was then

evolved that the system should be capable of handling a need based exception reporting. This

need maybe either of an individual or a group of people. This called for keeping all data together

in such a form that it can be accessed by anybody and can be processed to suit his needs. The

concept is that the data is one but it can be viewed by different individuals in different ways.

This gave rise to the concept of DA .ABASE, and the MIS based on the DATABASE proved

much more effective. Over a period of time, when these conceptual developments were taking

place, the concept of the end user computing using multiple databases emerged.


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This concept brought a fundamental change in MIS. The change was decentralization of the

system and the user of the information becoming independent of computer professionals. When

this becomes a reality, the concept of MIS changed to a decision making system. The job in

computer department is to manage the information resource and leave the task of information

processing to the user. The concept of MIS in todays world is a system which handles the

databases, databases, provides com-putting facilities to the end user and gives a variety of

decision making tools to the user of the system. The concept of MIS gives high regard to the

individual and his ability to use information. An MIS gives information through data analysis.

While analyzing the data, it relies on many academic disciplines. These include the theories,

principles and concepts from the Management Science, Psychology and Human Behaviour,

making the MID more effective and useful. These academic disciplines are used in designing the

MIS, evolving the decision support tools for modelling and decision - making. The foundation of

MIS is the principles of management and if its practices. MIS uses the concept of management

Information System can be evolved for a specific objective if it is evolved after systematic

planning and design. It calls for an analysis of a business, management views and policies,

organization culture and the culture and the management style. The information should be

generated in this setting and must be useful in managing the business. This is possible only when

it in conceptualized as system with an appropriate design. The MIS, therefore, relies heavily on

the systems theory offers solutions to handle the complex situations of the input and output

flows. It uses theories of communication which helps to evolve a system design capable of

handling data inputs, process, and outputs with the least possible noise or distortion in

transmitting the information form a source to a destination. It uses the principles of system

Design, via. An ability of continuous adjustment or correction in the system in line with the

Environmental change in which the MIS operates. Such a design help to keep the MIS tuned

with the business managements needs of the organization. The concept, therefore, is a blend ofprinciple, theories and practices of the Management, Information and System giving rise to

single product known as Management Information System (MIS). Pyramid The Physical view of

the MIS can be seen as assembly of several subsystems based on the databases in the

organization. These subsystems range from data collection, transaction processing and

validating, processing, analyzing and storing the information in databases.


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The subsystem could be at a functional level or a corporate level. The information is evolved

through them for a functional or a department management and it provides the information for

the management of business at the corporate level The physical view of the MIS .The MIS is a

product of a multi- disciplinary approach to the business management. It is a product which

needs to be kept under a constant review and modification to meet the corporate needs of the

information. It is prescribed product design for the organization. The MIS differs since the

people in two organizations involved in the same business. The MIS is for the people in the

organization.

The MIS model may be the same but it differs greatly in the contents. The MIS, therefore, is a

dynamic concept subject to change, time and again, with a change in the business management

process. It continuously interacts with the internal and the external environment of the business

and provides a corrective mechanism in the system so that the change needs of information are

with effectively. The MIS, therefore, is a dynamic design, the primary objectively. The MIS,

therefore, is a dynamic design the primary objective of which is to the information the

information for decision making and it is developed considering the organizational fabric, giving

due regard to the people in the organizational the management functions and the managerial and

the managerial control. The MIS model of the organization changes over a time as the business

passes through several phases of developmental growth cycle. It supports the management of

business in each phase by giving the information which is crucial in that phase. Every has critical

success factors in each phase of growth cycle and the MIS model gives more information on the

critical success factors for decision making.


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Literature review

MIS DEFINITION

The Management Information System (MIS) is a concept of the last decade or two. It has been

understood and described in a number ways. It is also known as the Information System, the

Information and Decision System, the Computer- based information System. The MIS has more

than one definition, some of which are given below.

1. The MIS is defined as a system which provides information support for decision making in the

organization.

2. The MIS is defined as an integrated system of man and machine for providing the information

to support the operations, the management and the decision making function in the organization.

3. The MIS is defined as a system based on the database of the organization evolved for the

purpose of providing information to the people in the organization.

4. The MIS is defined as a Computer. Based Information System. Though there are a number of

definitions, all of them converge on one single point, i.e., the MIS is a system to support the

decision making function in the organization. The difference lies in defining the elements of the

MIS. However, in todays world MIS a computerized .business processing system generating

information for the people in the organization to meet the information needs decision making to

achieve the corporate objective of the organization. In any organization, small or big, a major

portion of the time goes in data collection, processing, documenting it to the people. Hence, a

major portion of the overheads goes into this kind of unproductive work in the organization.

Every Individual in an organization is continuously looking for some information which is

needed to perform his/her task. Hence, the information is people-oriented and it varies with thenature of the people in the organization. The difficulty in handling this multiple requirement of

the people is due to a couple of reasons. The information is a processed product to fulfil an

imprecise need of the people.


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It takes time to search the data and may require a difficult processing path. It has a time value

and unless processed on time and communicated, it has no value. The scope and the quantum ofinformation is individual-dependent and it is difficult to conceive the information as a well-

defined product for the entire organization. Since the people are instrumental in any business

transaction, a human error is possible in conducting the same. Since a human error is difficult to

control, the difficulty arises in Ensuring a hundred per cent quality assurance of information in

terms of completeness, accuracy, validity, timeliness and meeting the decision making needs.In

order to get a better grip on the activity of information processing, it is necessary to have a

formal system which should take care of the following points:

Handling of a voluminous data.

Confirmation of the validity of data and transaction.

Complex processing of data and multidimensional analysis.

Quick search and retrieval.

Mass storage.

Communication of the information system to the user on time.

fulfilling the changing needs of the information.

The management information system uses computers and communication technology to deal

with these points of supreme importance.


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ROLE OF THE MANAGEMENT INFORMATION SYSTEM

The role of the MIS in an organization can be compared to the role of heart in the body. The

information is the blood and MIS is the heart. In the body the heart plays the role of supplyingpure blood to all the elements of the body including the brain.

The heart works faster and supplies more blood when needed. It regulates and controls the

incoming impure blood, processes it and sends it to the destination in the quantity needed. It

fulfils the needs of blood supply to human body in normal course and also in crisis. The MIS

plays exactly the same role in the organization. The system ensures that an appropriate data is

collected from the various sources, processed, and sent further to all the needy destinations. The

system is expected to fulfil the information needs of an individual, a group of individuals, the

management functionaries: the managers and the top management. The MIS satisfies the diverse

needs through a variety of systems such as Query Systems, Analysis Systems, Modelling

Systems and Decision Support Systems the MIS helps in Strategic Planning, Management

Control, Operational Control and Transaction Processing. The MIS helps the clerical personnel

in the transaction processing and answers their queries on the data pertaining to the transaction,

the status of a particular record and references on a variety of documents.

The MIS helps the junior management personnel by providing the operational data for planning,

scheduling and control, and helps them further in decision making at the operations level to

correct an out of control situation. The MIS helps the middle management in short them

planning, target setting and controlling the business functions. It is supported by the use of the

management tools of planning and control. The MIS helps the top management in goal setting,

strategic planning and evolving the business plans and their implementation.The MIS plays the

information generation, communication, problem identification and helps in the process of

decision making. The MIS, therefore, play a vita role in the management, administration and

operations of an organization.


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IMPACT OF THE MANAGEMENT INFORMATION SYSTEM

Since the MIS plays a very important role in the organization, it creates an impact on the

organizations functions, performance and productivity. The impact of MIS on the functions is inits management. With a good support, the management of marking, finance, production and

personnel become more efficient. The tracking and monitoring of the functional targets becomes

easy. The functional, managers are informed about the progress, achievements and shortfalls in

the probable trends in the various aspects of business. This helps in forecasting and long- term

perspective planning. The managers attention is brought to a situation which is exceptional in

nature, inducing him to take an action or a decision in the matter. A disciplined information

reporting system creates a structured data and a knowledge base for all the people in the

organization. The information is available in such a form that it can be used straight away or by

blending analysis, saving the managers valuable time. The MIS creates another impact in the

organization which relates to the understanding of the business itself. The MIS begins with the

definition of a data entity and its attributes. It uses a dictionary if data, entity and attributes,

respectively, designed for information generation in the organization. Since all the information

system use the dictionary, there is common understanding of terms and terminology In the

organization brining clarity in the communication and a similar understanding an even of the

organization. The MIS calls for a systemization of the business operation for an affective system

design.

A well designed system with a focus on the manger makes an impact on the managerial

efficiency. The fund of information motivates an enlightened manger to use a variety of tools of

the management. It helps him to resort to such exercises as experimentation and modelling. The

use of computers enables him to use the tools techniques which are impossible to use manually.

The ready-made packages make this task simpler. The impact is on the managerial ability toperform. It improves the decision making ability considerably. Since the MIS works on the basic

systems such as transaction processing and databases, the drudgery of the clerical work is

transferred to the computerized system, relieving the human mind for better work. It will be

observed that a lot of manpower is engaged in this activity in the organization. It you study the

individual time utilization and its application; you will find that seventy per cent of the time is

spent in recording, searching, processing and communication. This is a large overhead in the

organization. The MIS has a direct impact on this overhead.


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MANAGEMENT INFORMATION SYSTEM AND COMPTER

Translating the real concept of the MIS into reality is technically, an infeasible proposition

unless computers are used. The MIS relies heavily on the hardware and software capacity of thecomputer and its ability to process, retrieve communicate with no serious limitations. The variety

of the hardware having distinct capabilities makes it possible to design the MIS for a specific

situation. For example, if the organization needs a large database and very little processing, a

computer system is available for such a requirement. Suppose the organization has multiple

business location at long distances and if the need is to bring the data at one place, process, and

then send the information to various location, it is possible to have a computer system with a

distributed data processing capability. If the distance is too long, then the computer system can

be hooked through a satellite communication system. The ability of the hardware to store data

and process it at a very fast rate helps to deal with the data volumes, its storage and access

effectively. The ability of the computer to sort and merge helps to organize the data in a

particular manner and process it for complex lengthy computations. Since the computer is

capable of digital, graphic, word image, voice and text processing, it is exploited to generate

information and present it in the form which is easy to understand for the information user. The

ability of a computer system to provide security of data brings a confidence in the management

in the storage o data on a magnetic media in an impersonal mode. The computer system provides

the facilities such as READ ONLY where you cannot delete to UPDATE. It provides an access

to the selected information through a password and layered access facilities. The confidence

nature of the data and information can be maintained in a computer system. With this ability, the

MIS become a safe application in the organization. The software, an integral part of a computer

system, further enhances the hardware capability. The software is available to handle the

procedural and nonprocedural data processing. For example, if you want to use a formula to

calculate a certain result, an efficient language is available to handle the situation. If you are not

use a formula but has to resort every time to a new procedure, the nonprocedural languages are

available. The software is available to transfer the data from one computer system to another.

Hence, you can compute the results at one place and transfer them to a computer located at

another place for some other use. The computer system being able to configure to the specific

needs helps to design a flexible MIS.


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The advancement in computers and the communication technology has the distance, speed,

volume and complex computing an easy task. Hence, designing the MIS for a specific need and

simultaneously designing a flexible and open system becomes possible, thereby saving a lot of

drudgery of development and maintenance and maintenance of the system. The concept of user.

Friendly systems and the end user computing is possible, making information processing a

personalized function. However, the application of the management principles and practices in

todays complex business world is possible only when the MIS is based on computer system

support. And maintenance of the system. The concept of user. Friendly systems and the end user

computing is possible, making information processing a personalized function. However, the

application of the management principles and practices in today. complex business world is

possible only when the MIS is based on computer system Support.

1.6 MANAGEMENT INFORMATION SYSTEM AND ACADEMICS

The managements information system draws a lot of support from other academic disciplines

too. The foundation of MIS is the management theory. It uses the principles and practices of

management while designing the system, ant gives due regard to the theory of organizational

behavior. It considers the human mind as a processor of information. While designing the report

format and forming communication channels, MIS takes into account the Behaviour of the

manager as an individual and in a group. It gives due regard to the Personal factors such as bias,

thinking with a fixed frame of reference, risk aversion, Strengths and weaknesses. Another area

of academics is operational research. The operational research is used for developing the models

of management and they are then incorporated in the MIS as decision support systems . The

inventory control, queuing theory, and resource Programming is used in the MIS as decision

support systems. The network theory is used for planning and controlling large projects. The

application of PER / CPM to a project planning is now easily possible through the MIS support.

In the area of accounting application, it uses the accounting principles to ensure that .The data iscorrect and valid. It uses the principles of double entry bookkeeping for balancing the accounts.

It uses the accounting methodology for generating a trial balance sheet and other books of

accounts. The MIS uses the communication theory in a significant manner. The principle of

feedback is used while designing analysis. Systems. While designing the report format, attention

is paid to avoid noise and distortions in the communication process.


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The MIS further relies heavily on the decision methodology. It uses different mathematical

techniques to handle the situation of decision making uses the method of decision- making under

certainty for decision- making and action. The MIS is based on database structures, vie

.hierarchical, network and relational Databases have roots in the mathematics and the set theory.

The MIS becomes rich in content and more useful when it becomes more and more a decision-

making or decision- support system. The is possible when it builds decision making systems in

MIS which in turn is possible if it draws tools, techniques, methods, rules and principles from

pure and application science, and use them as an integral part of the system. The MIS draws

data from its own source and uses it in the application of a variety of tools and techniques to

solve the management, mathematics, and accounting. Psychology, communication theory,

operations research and probability theory for building processes, methods, and decision.

Support systems in designing business application.

1.7 MIS AND THE USER

Every person in the organization is a user of the MIS. The people in the organization Operate at

all levels in the hierarchy. A typical user is a clerk, an assistant, an officer, an executive or a

manager. Each of them has a specific task and a role to play in the management of business. The

MIS caters to the needs of all persons. The main task of a clerk is to search the data, make a

statement and submit it to the higher level. A clerk can use the MIS for a quick search and

reporting the same to higher level. An assistant has the task of collecting and organizing the data,

and conducting a rudimentary analysis of integrating the data from different and disciplines to

analyze it and make a critical comment if anything adverse is found. The MIS offers the methods

and facilities to integrate the data and report the same in a proper format. An executive plays the

role of a decision maker. He is in of responsibility and accountability a position of a planner and

a decision maker. He is responsible for achieving the target and goals of the organization. TheMIS provides facilities to analyze the data and offers the decision support systems to perform the

Task of execution. The MIS provides an action. Oriented information. The manager has a

position of responsibility and accountability for the business results. His management role

expands beyond his management function. He is a strategist and a long-term planner. He is a

person with a foresight, an analytical ability and is expected to use these abilities in the functions

of top management.


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The MIS provides information in a structured or unstructured format for him to react. The MIS

caters to his constant changing needs of information. The user of the MIS is expected to be a

rational person and the design of the MIS is based on this assumption. However, in reality the

impact created on individuals by MIS is difficult to explain. The nature of the impact in a few

cases is negative. However, this negative impact can be handled with proper training and

counseling. It is observed that at lower level, is a sense of insecurity. As the MIS takes away the

drudgery of search, collection, writing and reporting the data, the work vacuum, so created is not

easily filled, thus creating a sense of insecurity. To some extent the Importance of the person is

also lost, giving rise to a fear of non-recognition in the organization. At the level of an officer

and an executive, the MIS does the job the of data manipulation and integration. It analyses the

data in a predetermined manner. This means that the knowledge of business is transferred from

an individual to the MIS and is made available to all in the organization. This change arising outof the MIS creates a sense of being neglected for knowledge, information and advice. The

psychological impact is larger if the person is not able to cope up with this change by expanding

or enriching the job and the position held by him. The manager holding a position in the top or

middle management suffers from fear of challenge and exposure. The MIS makes these

competitors more effective as they have access to the information and have an ability to

interpret. This leads to a situation where he is afraid that that his position, decision and defense

will be challenged and may be proved wrong sometime. The risk of adverse exposure to the

higher management also increases. The effects so far pointed out are all negative and they are

seen only in few cases. The positive effects on the individuals at all levels are that they have

become more effective operators. The time and energy which was spent earlier in unproductive

work is now applied for a productive work. Some are able to use their analytical skills and

knowledge with the information support for improving their position in the organization.

Managers, having improved their decision. Making ability, are able to handle the complex

situations with relative ease. Some are benefited by improving their performance and being held

in high esteem by the higher management. The enterprising managers are able to use the systems

and the models for trying out a Number of alternatives in a given problem situation. The impact

of the MIS on People Of the organization is phenomenal as it has made the same body of people

collectively more effective and productive. The recent major technological advances in

communication such as Multimedia, Imaging. Graphical User Interfaces (GUI), Internet, Web

etc. and the ability to access the data stored at different locations on the variety hardware of

platforms would make MIS more attractive and efficient proposition.


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An intelligent user of information can demonstrate the ability of decision making, since his

manipulative capability is considerably increased, with the information now being available on

his desktop. Through the MIS, the information can be used as a strategic weapon to counter the

threats to business, make business more competitive, and bring about the organizational

transformation through integration. A good MIS also makes an organization seamless by

removing all the communication barriers.

REFERENCES

Birchard, Bill. CIOs Are Being Tapped to Sit on Corporate Boards, but

Those Who Dont Broaden Their Executive Presence and Business

Smarts Need Not Aspire. CIO Insight (June 2003).

Boone, Louise, and David Kurts. Contemporary Business 11th ed.

South-Western, 2002.

Braganza, Ashley. A Better Way to Link Sharing to Your Strategy. KM

Review 6, no. 6 (September/October 2003).

Carey, Jane, and Charles Kacman. Journal of Managerial Issues (Winter

2003): 430.

Computer & Internet Lawyer 21, no. 1 (January 2004).

Computer Security Institute, Eighth Annual Computer Crime and Security Survey, 2003.

www.gocsi.com/press/20030528.jhtml.

Farrell, Diana. The Real New Economy. Harvard Business Review On Point (October, 2003).

Gitman, Lawrence, and Carl McDaniel. The Future of Business, 4th ed.

Thomson South-Western, 2003.

Goldsborough, Reid. Arming You in the VirusWar. Tactics (December 2003


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OBJECTIVE

. A Management Information System (MIS) is a system of processing data in an organization to

collect information, which is later communicated to various departments to facilitate soliddecision making. In an MIS, computerized systems constantly gather data that is processed,

integrated and stored in the organization's database for access by anyone in the organization who

needs it to make an important decision.

1) To study the reliable analytical laboratory as case.

2) To study whether the MIS system of reliable analytical laboratory Support of decision

making by its employees and managers


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RESEARCH METHODOLOGY

A research design is simply a plan for study in collecting and analyzing the data. It helps the

researcher to conduct the study in an economical method and relevant to the problem.

Research methodology is a systematic way to solve a research problem. The methodology should

combine economy with efficiency.

Collection of the data

There are two types of data.

Primary data primary data is that data which is collected for the first time. These data are

basically observed and collected by the researcher for the first time. I have used primary data for

my project work.

Secondary datasecondary data are those data which are primarily collected by the other person

for his own purpose.

s


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ABOUT INDUSTRY

Established in 1988, Reliable has entered its 25th year on 26 Jan 2012. From 1st April 2010,

Reliable Analytical Laboratories is succeeded by Reliable Analytical Laboratories Pvt. Ltd. andhas started its activities in an extensive, luxurious and well planned facility admeasuring 1 Lac

Sq. Ft.

During its journey through the years, Reliable has crossed many a landmarks of success and

today, through its policy of professionalism, focused approach to quality and firm total customer

satisfaction, has acquired a name and position which is respected and trusted throughout the

industry.

Reliable is a success story based on ethics, morality and no compromise on quality. The Founder

and Managing Director, Mrs. Renu B. Kaushal, now a renowned and prominent figure in the

analytical industry, single handedly started Reliable with bare minimum necessities in the year

1988. The laboratory then went on to achieve various national and international accreditations

and recognitions, increasing its scope of testing covering wider range of products, activities like

calibration, survey, training, consultancy. Today, Reliable is spread over the country with its

extensive network of laboratories and offices at prime locations, franchisees at almost all

important cities. Reliable with its invincible team, projects itself as a next generation, futuristic

organization where "Entrepreneurship" is the key word for its members. Reliable is its own

contender to excel the landmarks set by its own achievements as 'The Leader' in the fields it has

ventured and left a blazing trail behind it. We are very confident of our integrity and ethics to see

us to the top without diluting the stringent quality standards set by ourselves. Trust of our

customers and our close interaction with the clientsgives a true meaning to the word 'Reliable'.


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Human Resource Department

Head of Department: Ms. Deepa Satam

The Human Resource Department of RALPL carries out the following functions:

(I) Manpower Planning:

It involves the planning for the future and finding out how many employees will be needed in the

future by the business and what types of skills should they possess. The requirement is given by

the Head of the Department to the Director Sir .i.e. Mr. Vikas Bhardwaj.

It depends on the following factors

The number of people leaving the job

The projected growth/decline in sales of the business

Technological changes

Productivity level of the workers

(II) Job analysis and Job description

HR is also involved in designing the Job analysis and Job description for the prospective

vacancies.

Posting the job description & job summary on the website (monster), giving advertisements, etc.

are the responsibilities of HR.

(III) Recruitment and Selection

One of the most important jobs HR head is to recruit the best people for the laboratory. This is of

crucial importance as the success of any organization depends on the quality of its workforce.

The HR calls up the candidates, schedule their interviews, take the basic interview & negotiate

for the salary. Once the candidate is selected, the appointment procedure has to be taken care by

HR.


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(IV) Negotiation for wages and salaries

The HR head in RALPL is not involved in determination of wages & salaries. The HR is only

given the particular CTC figure / CTC range for the particular position & HR is expected to

negotiate with the candidate for the same figure.

(V) Performance Appraisal

Head of each & every department handovers their ratings (on the basis of their performance) for

all the employees working under them to the HR head. After mapping all the marks, the HR

prepares the final file/report which is displayed on the notice board.

(VI) Training and Development

Once the documentation procedure is being completed by HR, the induction training of RALPL

is being provided by the HR head. Further types of training, if required, are given by the

concerned person in the department or the Head of the Department.

(VII) Employee welfare and motivation

Based on the performance evaluation of each & every employee, the employees who have not

scored well or the least rated employees are questioned for the same. Thereafter, in order to

motivate them, they are provided the necessary training in the areas where they need the same.

(VIII) Addressing employees grievances

HR is the link between the workers and the management. Employees grievances related to work

environment are usually entertained and resolved by the HR head. In fact, this is the main

function performed by HR.

(IX) Implementing organizational policies

HR has to coordinate with line manager and see that the organizational policies are being

implemented in a proper manner. Disciplinary actions are initiated against employees who are

not following organizational rules and regulations. All these actions are conceived and

implemented by the HR.


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(X) Dismissal and redundancy

HR has to take firm actions against employees who are not following the organizational code of

conduct, rules and regulations. This can result in the dismissal of the employee. Sometimes, an

organization may no more require the services of an employee. The employee may be made

redundant. HR has to see that organizational and government regulations are being followed in

this process.

Operation Department

Operation department in RALPL consists of three sub departments which are as under:

(I) I.T Department

(II) Purchase Department

(III) Maintenance Department

The core functions performed by each sub department under Operations are as follows:

(I) I.T Department:

The two vital department of I.T are as follows:

a) Server Team:

The main function performed under this head is checking of temperature in server room as lack

of proper room temperature would cause harm to the server that can lead to ultimate loss of the

organization. It is the responsibility of Server team to keep proper command upon the softwares

data analysis, websites, access, all client machines, etc. This is very important as the data and the

information of the organization are very confidential in nature, so they need to take care that the

data does not travel from one department to another.


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b) Maintenance Department:

Maintaining of hardware & software are the important aspects of this head. The department

needs to take care of all hardware related issues such as issues with keyboard, mouse, computer,

etc. and also all the software related issues such as troubleshooting. The server used in RALPL

Are of two types:

(1) Microsoft 2003 - Storage of all types of files

(2) Microsoft 2008 - Storage of RTL database & SQL 2005 database

The other functions performed are as under:

Maintenance of TOL line (internet)

Maintenance of telephone lines

Network cable checking

Maintenance of printer & networking

Providing technical support to employees

Web designing Banner

Handle the server of the entire systems concerns of RALPL all over India.

(II) Purchase Department:

This department will provide the materials, components and equipment required. An essential

part of this responsibility is to ensure that stocks arrive on time and are of good quality. The

purchase department of RALPL, being an analytical laboratory keeps the constant check on easy

& quick availability of all the chemicals required for testing. If any department requires any sort

of material, then they directly contact to purchase department.

If the material asked for is available, they directly sent it to required department. However, if the

material is not available, the purchase department places the order for the same, by taking the

authorized approval.

(III) Maintenance Department:

This department maintains the electronic instruments, civil construction, cleaning part,

electricity, water supply, etc. Below mentioned are the sub functions/departments:


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a) Inventory Management:

Here, the employees record the material used in the form of spreadsheet and also in the book.

Also, they handle the things like issue of black copy, blue copy, stapler, pen, pencil, book, & all

stationery items and maintaining the same.

b) Storage Department:

All the files of the laboratory are stored by this department. After every 3 years, the files are

disposed. For technical purpose or for testing purpose, big refrigerators are used for storing

samples. Also, the stationery related items are stored & maintain

c) Store Department:

Here, the team members working under this department makes the required entry of the material

received (recorded in book as well as in spreadsheet). Also, if any sort of material is issued to

any department / person, than by taking the signature of the concerned person, they record the

same in both the spreadsheet as well as in the book. Thereafter, the materials received and issued

should be the same at the end of the financial year.


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Board of Directors


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Marketing Department

Marketing people meet the various client for give them presentation on about our services in

different field. Marketing base on the telemarketing and marketing has to collect data from web

side & address books which give address of different company and person. Take tender from

web side and relevant information and direct meeting with the client on the field for collect client

requirement via Email, Fax, or the Letter. Some client tells on the telephone. After getting

requirement forward quotation to client as per requirement. Some time negotiation for quotation

in some case in commercial matter. Client sent their sample to us via currier or delivery from

person.

In the marketing department people develop presentation, conduct seminars and

participate in meeting with client and external vendors. Coordinate, manage and resolve account

maintenance issues. Maintain the client relationship and collect the feedback form from client.

Marketing works in textiles, food manufacturing, beverage industries, fishery, agree product,

electronic and electric industries, hospital and hotels, export and import. The people of

marketing help to research of institute and colleges for instrumentation training and their project.


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Finance:

Finance is the study of how people allocate theirassets over time under conditions of certainty

and uncertainty. A key point in finance, which affects decisions, is the time value of money,

which states that a unit of currency today is worth more than the same unit of currency

tomorrow. Finance aims to price assets based on their risk level, and expected rate of return.

Finance can be broken into three different sub categories:public finance,corporate finance and

personal finance. Managerial or corporate finance is the task of providing the funds for a

corporation's activities (forsmall business,this is referred to asSME finance). Corporate finance

generally involves balancing risk and profitability, while attempting to maximize an entity's

wealth and the value of itsstock,and generically entails three interrelated decisions. In the first,

"the investment decision", management must decide which "projects" (if any) to undertake. The

discipline of capital budgeting is devoted to this question, and may employ standard business

valuation techniques or even extend to real options valuation; see Financial modelling. The

second, "the financing decision"relates to how these investments are to be funded: capital here is

provided by shareholders, in the form of equity. (Privately or via an initial public offering),

creditors,often in the form ofbonds,and the firm's operations (cash flow). Short-term funding or

working capital is mostly provided by banks extending a line of credit. The balance between

these elements forms the company'scapital structure.The third, "the dividend decision", requires

management to determine whether any inappropriate profit is to be retained for future investment

/ operational requirements, or instead to be distributed to shareholders, and if so in what form.

Short term financial management is often termed "working capital management", and relates to

cash-,inventory-anddebtors management. These areas often overlap with the firm'saccounting

function, however, financial accounting is more concerned with the reporting of historical

financial information, while these financial decisions are directed toward the future of the firm.

Another business decision concerning finance is investment, or fund management. An

investment is an acquisition of anasset in the hope that it will maintain or increase its value. In

investment managementin choosing aportfolioone has to decide what, howmuch and when

to invest. To do this, a company must: Identify relevant objectives and constraints: institution or

individual goals, time horizon.
http://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Time_value_of_moneyhttp://en.wikipedia.org/wiki/Public_financehttp://en.wikipedia.org/wiki/Corporate_financehttp://en.wikipedia.org/wiki/Personal_financehttp://en.wikipedia.org/wiki/Managerial_financehttp://en.wikipedia.org/wiki/Corporate_financehttp://en.wikipedia.org/wiki/Small_businesshttp://en.wikipedia.org/wiki/SME_financehttp://en.wikipedia.org/wiki/Stockhttp://en.wikipedia.org/wiki/Corporate_finance#The_investment_decisionhttp://en.wikipedia.org/wiki/Capital_budgetinghttp://en.wikipedia.org/wiki/Business_valuationhttp://en.wikipedia.org/wiki/Business_valuationhttp://en.wikipedia.org/wiki/Real_options_valuationhttp://en.wikipedia.org/wiki/Financial_modeling#Accountinghttp://en.wikipedia.org/wiki/Corporate_finance#The_financing_decisionhttp://en.wikipedia.org/wiki/Equity_%28finance%29http://en.wikipedia.org/wiki/Initial_public_offeringhttp://en.wikipedia.org/wiki/Creditorhttp://en.wikipedia.org/wiki/Bond_%28finance%29http://en.wikipedia.org/wiki/Cash_flowhttp://en.wikipedia.org/wiki/Working_capitalhttp://en.wikipedia.org/wiki/Capital_structurehttp://en.wikipedia.org/wiki/Corporate_finance#The_dividend_decisionhttp://en.wikipedia.org/wiki/Working_capital_managementhttp://en.wikipedia.org/wiki/Cash_managementhttp://en.wikipedia.org/wiki/Inventoryhttp://en.wikipedia.org/wiki/Debtorhttp://en.wikipedia.org/wiki/Accounting_professionhttp://en.wikipedia.org/wiki/Accounting_professionhttp://en.wikipedia.org/wiki/Financial_accountinghttp://en.wikipedia.org/wiki/Fund_managementhttp://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/List_of_finance_topics#Investment_managementhttp://en.wikipedia.org/wiki/Portfolio_%28finance%29http://en.wikipedia.org/wiki/Portfolio_%28finance%29http://en.wikipedia.org/wiki/List_of_finance_topics#Investment_managementhttp://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/Fund_managementhttp://en.wikipedia.org/wiki/Financial_accountinghttp://en.wikipedia.org/wiki/Accounting_professionhttp://en.wikipedia.org/wiki/Accounting_professionhttp://en.wikipedia.org/wiki/Debtorhttp://en.wikipedia.org/wiki/Inventoryhttp://en.wikipedia.org/wiki/Cash_managementhttp://en.wikipedia.org/wiki/Working_capital_managementhttp://en.wikipedia.org/wiki/Corporate_finance#The_dividend_decisionhttp://en.wikipedia.org/wiki/Capital_structurehttp://en.wikipedia.org/wiki/Working_capitalhttp://en.wikipedia.org/wiki/Cash_flowhttp://en.wikipedia.org/wiki/Bond_%28finance%29http://en.wikipedia.org/wiki/Creditorhttp://en.wikipedia.org/wiki/Initial_public_offeringhttp://en.wikipedia.org/wiki/Equity_%28finance%29http://en.wikipedia.org/wiki/Corporate_finance#The_financing_decisionhttp://en.wikipedia.org/wiki/Financial_modeling#Accountinghttp://en.wikipedia.org/wiki/Real_options_valuationhttp://en.wikipedia.org/wiki/Business_valuationhttp://en.wikipedia.org/wiki/Business_valuationhttp://en.wikipedia.org/wiki/Capital_budgetinghttp://en.wikipedia.org/wiki/Corporate_finance#The_investment_decisionhttp://en.wikipedia.org/wiki/Stockhttp://en.wikipedia.org/wiki/SME_financehttp://en.wikipedia.org/wiki/Small_businesshttp://en.wikipedia.org/wiki/Corporate_financehttp://en.wikipedia.org/wiki/Managerial_financehttp://en.wikipedia.org/wiki/Personal_financehttp://en.wikipedia.org/wiki/Corporate_financehttp://en.wikipedia.org/wiki/Public_financehttp://en.wikipedia.org/wiki/Time_value_of_moneyhttp://en.wikipedia.org/wiki/Assets


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SWOT ANALYSIS OF COMPANY

STRENGHT

1. Technical employees in the organization are more

efficient in their work

2. Dedicated employee

3. strong strength of the company4. Co-ordination between management and

employees

5. Technical employee work with marketing

employees and bring best result which help to

organization to increase profit.

6. Here are various accreditation which recognized by

government.i.e.APEDE, EIC.7. Reliable has 3rdposition in labs in all over India.

8. There is no biasness from technical employee for

the customer in test report.

WEAKNESS 1. Location of the organization is out of city .Which

create problem at the time of recruitment, And

candidates avoid to come there.

2. Travelling is not convenient.

OPPORTUNITIES 1. Textile and pharm is started now, so its growth

depends on marketing.

THREATS 1. Competitors have taken their clients.

2. Competitors always keep watch on their mistakes.


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Economic Environment of Business:

This section deals with over economic condition of the business in globally. The

conditions of the business in different countries effect the situations of the other countries. The

value of rupee is decreasing day by day. The current studies suggest that if this decrement

prevails in the market for longer time will create inflation in the country. The import and export

will be the first thing to be hampered by this situation. As the import will become more costly for

Indian people and they wont be earning properly from the exports.

Unit 2012-13 2013-14

Macroeconomic outlook

GDP Growth (%) 5.0* 6.0

Exchange rate Re / US$ (march end) 54.4 54.0

The exporters will not be earning properly for their products. In this situation to bear a

cost of testing the product from the recognized lab may create losses for the Indian exporters in

their business. This situation is indirectly affecting the testing industry on a large extent. As

inflation will increase the price of everything, in that no one can afford to test their product to

add the cost to their product. But the government has made it mandatory to have testing of the

products before actual sell of that product. This will force the manufacturer to increase the price

of the product to have proper returns.

The reason for the decrease in the value of money is that the different MNCs and FDI

are investing to grab the Indian market. They have so many products to launch and they find that

India is the market to invest because of its large population and high purchasing power. The

Indian population gets the variety of products and buy them. These lead to the revenue

generation for outside country. As in India the products are manufactured but the buyers are not

interested to buy so the revenue generation is less compare to the foreign companies.


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Operational Learning

Sample invoice generation Authorization Using MIS in RTL.

1. What is use of MIS (RTL) in Reliable lab?

Sample entry, test request, reporting copy in customer care, then sample goes to

the Lab for testing sample, and then accepts the sample.

In Costumer care : in RTL software we can have different sample , for example

Process of create sample

Sample detail-select series=>payment by=>submitted by

Test=> check the condition

Type of condition =>satisfactory

Sample name => sample receipt =>physical

appearance=> regarding Veg, Non-Veg=> weight/quantity =>lot no =>batch

no.(if given)

Name of the manufacturer => then click on check sample

Then generate the lab code. It is process of creating sample.

Authorized for verification

Food=>check the letter => test check ( if the new test add) => authorized


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In lab

There are two types of food test

Microbiology

Chemical

According to customer requirement the sample send to the respective lab In

microbiology department RTL have different option to update the information

then click on update button then the status is update in MIS.


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series

Biotech (BT)

Chemical (CA)

Fresh fruit and vegetable (FFV)

Food (FD)

sNABL

Packaging (PK)

Pharma (PD)

Pharma DP

Soil (SW)

Water

Textile

Calibration

Survey

Marine

Food & safety

Vegetable

Sample create by this series


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After testing in lab

Analyses complete=>check => verify by lab authority=> test report send to

report department then send to sign 1 concern person check for the rough copyof the report. If everything is ok sign 1then sent for sign 2 to concern person for

sthe final verification report

After that dispatch report in dispatch report we can select first report then insert

the print no.=>date => docate no.

After that dispatch report in dispatch report we can select first invoice then insert

the print no.=>date => docate no.

Then click on ok button

List of Services provide By Reliable Analitical lab.

Biotech

Genetic Engineering involves human mediated artificial transfer of genes or

gene fragments from one organism to another to produce novel traits in the

recipient living organism. Applications of genetic engineering are well

established in the fields of medicine, environment, agriculture and other

industries.


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Services offered:

Real Time PCR/ PCR Services - Applied

Bio systems Real Time PCR 7300

Pathogen detection up to species level

identification

Qualitative, Quantitative GMO detection

using various gene specific primers

designed for event specific genetic

modifications

DNA Sequencing Services - Applied Bio

systems Genetic Analyzer 3500

DNA Fingerprinting by RFLP (Restriction

Fragment Length Polymorphism)

DNA Fingerprinting by RAPD (Random

Amplification of Polymorphic DNA)

Development of SCAR (Sequence

Characterized Amplified Region) Primers

Amplified Fragment Length Polymorphism

(AFLPs)


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Single Strand Confirmation

Polymorphism (SSCP) Analysis

Cloning and Sequencing Services for

amplified products

Full Length DNA cloning

Cloning and sequencing of Up-stream/

Downstream Regions from known

sequence

Single Pass Analysis (SPA)

Primer walking of constructs


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CALIBRATION

Calibration is the process of establishing the relationship between a measuring device and the

units of measure. This is done by comparing a device or the output of an instrument to a standard

having known measurement characteristics. The quality of the calibration needs to be known and

is quantified by an uncertainty estimate for the calibration. To improve the quality of the

calibration and have the results accepted by outside organizations, Reliable conducts the

calibration and subsequent measurements to be "traceable" to the internationally defined

measurement units which are accomplished by a formal comparison to a standard which is

directly or indirectly related to national international standards.

NEED FOR CALIBRATION

RELIABLE offers laboratory and on-site calibrations for various test and process equipments.

Calibration is regular need of manufacturing units, processing units, storage units (cold storages

etc.), Quality control laboratories associated with manufacturing and processing, testinglaboratories, Calibration laboratories, Pathology laboratories and hospitals, service providers and

Instruments manufacturers.


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CATEGORIES

Reliable offers calibration services in different categories of Electrical Flukes Multifunction

Calibration System-9100, Flukes reference multimeter of 8 &1/2 digits-8508A for calibration

of analog/digital instruments for AC/DC voltage, AC/DC current, resistance and capacitance

parameters. Temperature Calibration of analog/digital controllers, dial thermometers, glass

thermometers, RTDs and various types of thermo-couples from ambient to 1000C temperature

range. Pressure /VacuumCalibration of industrial pressure vacuum gauges, test gauges, master

gauges, pressure transducers for the range from vacuum to 600 kgf/sq cm. Mass & Volume

With E-2 class weights and electronic balance of 1g readability up to 5 g and 0.01 mg

readability up to 200 g for calibration of balances and weights, volumetric glass wares like

volumetric flasks, cylinders, pipettes and burettes. Various test equipment like UV-VIS

spectrophotometers, pH meter, Nephalo meter, Conductivity meter etc. SERVICES TO THE

CLIENTRELIABLE is committed to offer timely calibration services which are accurate,

prompt and trust-worthy. RELIABLE issues all its calibration certificates with Measurement

uncertainty at specified confidence level as per international guidelines. Team of our engineers

involved in calibration activities are well trained, experienced and conversant with Quality

Systems as per ISO: 17025-2005.

SERVICE YOU CAN TRUST

Demonstrated high quality of our calibration is fully comprehensive and we will agree terms and

deliverables before carrying out any work. Confidentiality is complete, focusing on your

individual needs. We maintain a state of preparedness to cope with emergencies and provide you

with the cover when you need it. Our services can be tailored to meet your precise requirementsand our dedicated specialists will guide you through whole process.

Survey

THIRD PARTY COMMODITY INSPECTION SERVICES

Third Party commodity inspection services are needed to ensure a healthy trade between two

parties involved in a contract with regards to Quality & Quantity. Reliable has understood the

need of the trade & hence forayed into the field of Third Party Commodity Inspection Services

with Agricultural Commodities to start with through qualified & experienced staff.


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Reliable is one of the few laboratories in India nominated by APEDA to carry out the inspection

/ testing of agricultural products namely Grapes, Groundnuts, Mangoes, Pomegranates, Onion

etc. to the European Union. Reliable is also an active member of IOPEA, SOPA & SEA to name

a few. The inspection division is well supported by testing facilities equipped with state-of-the-

art analytical instruments like dual sets of LC/MS/MS, GC/MS/MS with PTV, GLCs with ECD,

NPD, FID, Head Space Analyzer; HPLCs, Ion Chromatograph, Atomic absorption

spectrophotometer, UV spectrophotometer and other sophisticated instruments along with an

excellent Microbiology section. Due to the prompt & efficient service Reliable provides to its

customers, its presence is being felt in the sector in a very short span of time. At reliable, we are

committed to 100% customer satisfaction through continuous monitoring & evaluation of our

services.

THIRD PARTY COMMODITY INSPECTION SERVICES

TYPES OF INSPECTIONS CARRIED OUT

Break Bulk Reshipment inspection for Quality & Quantity of the cargo / packing Hold

inspection to check the suitability of the vessel to load the desired cargo Inspection / tally of the

cargo during loading Quantity Vessel Loading Certification Containerized Cargo Inspection of

the empty containers prior stuffing for checking its suitability to load the desired cargo Shipment

sampling / inspection of cargo & packing Stuffing Supervision Maintaining tally & random

weight check of the cargo being loaded unloaded. Supervision of 100% weighment of the

container, if required Quantity / Stuffing Certification reshipment Packing Supervision

Weighment Control Sampling Inspection / Analysis Cargo Stack Sealing Quality / Quantity

Certification Supervision of truck loading / unloading / sealing Supervision of wagon loading /

unloading Products Handled Groundnuts Sesame Seeds Safflower Seeds Maize Rice Wheat

Chick Peas Sugar Bird Feed & Feed meals .fresh


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Water

PACKAGED DRINKING WATER AS PER IS : 14543

NATURAL MINERAL WATER AS PER IS : 13428 PACKING MATERIALS AS PER

IS:15410 & 15609 For water manufacturing units, at the time of application for BIS license,

following samples are to be tested and RELIABLE is there to cater to your needs. Raw water as

per IS:10500 Finished water as per IS:14543/IS:13428

Packing Materials

Bottles, cups, glasses and Jars as per IS:15410 Pouches and Films as per IS:15609

WATERWATER QUALITY With the changing scenario, awareness about the quality of water

which can have crucial effects and long lasting influence on our health, controls of checking of

water plays very important role. RELIABLE undertakes the sensory, physical, chemical and

microbiological analysis of water for following specifications:

1 Packaged Drinking Water

2 Packaged Natural Mineral Water

3 Drinking Water/ Raw water

4 Water for Food Industry

5 Reagent Grade Water

6 Water for Swimming Pools

7 Water for Pharmaceutical industry Water for Irrigation

Water for Construction Etc. WATER After grant of license from BIS, RELIABLE serves you

with its reliable, Accurate and timely test results for Monthly tests Six monthly tests Pesticides

Residue Quarterly Raw water and Packing materials testing RELIABLE offers cost effective

services as a package, where clients can get their yearly testing done as per STI under one roof.

Under yearly services, manufacturers get trustworthy testing with regular monitoring of product

samples by our well trained staff, with a special facility for sample collection and report dispatch

along with consultancy and technical support for improvements in finished product. Improved


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methods of analysis with the prospect of faster and cost effective services targeted to meet the

needs of its clients, its quality standards and continual above average performance in

International Proficiency testing programmers to compare its results with worlds leading

laboratories, puts Reliable in a position of excellence and great trust.

WATER FOR FOOD & PHARMACEUTICAL INDUSTRY

With growing needs of the client and to verify the purity of water used in food and

pharmaceutical industries, RELIABLE is a dependable and competent partner with a strong

customer focus and extensive scientific peexrtise based on practical experience. RELIABLEs

name is associated with customer support and unsurpassed services. WATER FOR SWIMMING

POOLS to cater to the growing needs of customer, tourism and hotel industry needs to maintain

international standards for the water quality of swimming pools. Improper use of chemicals may

result in skin and hair problems of the swimmers. With its awareness and understanding,

RELIABLE offers its customers a deeper interpretation of test results. RELIABLE also

undertakes the analysis of water used for different sectors like construction, irrigation, storage

batteries, fermentation industry, ice manufacturers, cooling towers etc.:

TRAINING

RELIABLE assists customers from around the country to train their technical personnel for

chemical and microbiological parameters for water used for different industries. With its team of

dedicated scientists, RELIABLE is a nationally respected center for training and excellence in

practical performance of tests which directly contribute to improve the analytical capabilities.

Consumers increasingly demand re-assurance of the quality and content of their food Customers

benefit from our International knowledge of the fields which give us an insight is emerging risks

Our involvement in R & D activities ensures that our methods are continually incorporating the

latest proven technology in analysis of:

Pesticides Residue:

Reliable covers a wide range of Pesticides Residue in different matrices of food and processed

food items and is capable of conducting Pesticides Residue analysis for more than 350 pesticides

in various food commodities. Its facility is accredited by NABL as per ISO:17025. Reliable uses

huge bank of Certified Reference Materials imported from USA and Germany. Our laboratory is

equipped with the most modern and best instruments available in the World, with a continuouscommitment from the management to update the existing facilities with new innovative


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instrumentation.

Antibiotic Residue:

Residues of veterinary medicines and drugs used by producers of animals and animal products

are carried over in to the food including raw and processed meat, fish, dairy products and honey.

To control direct toxicity and indirect effects on immune responses to consumers, it is vital that

the food chain is safe guarded. Well established capabilities of RELIABLE for detection and

quantification of these residues are confidently used by the exporters.

Adulterants:

To find out adulteration in food and processed food items, RELIABLE has well defined

procedures for colorants such as Sudan I, II, III, IV, Metanil Yellow, Rhoda mine B, Insect

Infestations along with any other types of adulterations. Methods and instrumentation involved

for detection of adulterants are covered under our scope of accreditation of NABL.

Packaging and Migration:

Materials coming into contact with food during its production, processing, packaging, storage

and preparation have the potential to contaminate food through the leaching or diffusion of

chemicals in to the products through migration. To ensure food materials safety, unacceptable

chemical migration is to be detected for which our laboratory is fully equipped and NABL

accredited.

Mycotoxins:

Reliable methods are validated as per ISO: 17025 guidelines for detection of Aflatoxins. Reliable

undertakes the analysis of Ochratoxins, DON, Zearalenone and other mycotoxins in Nuts,

Cereals and various other Agree produce. European Union selected our scientists to train them at

Central Science Laboratory, York, UK.


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Genetically Modified Organisms:

Using the most accurate methods based on DNA analysis and Real-Time PCR technology,

Reliable offers the most effective and validated molecular biology testing methods to distinguish

between genetically modified and non-modified food and other agree produce.

Dioxins, PAHs and PCBs:

These organic environmental contaminants occur in many marine and animal based foods at very

low concentrations. Reliable is one of the few laboratories, able to analyze these toxins using

specialized scientific facilities.

Instrumentation:

Reliable is equipped with a number of most sophisticated analytical instruments used for

Pesticides Residue, Antibiotics, Heavy metal residue analysis like GLCs-ECD, NPD, FID;

HPLCs; GC-MS-MS; LC-MS-MS and UV-VIS spectrophotometers. RELIABLE undertakes

GC-MS and LC-MS-MS multi-residue analysis along with other key methods.

GC-MS-MS detection is based on molecular ions and its fragments. Its a confirmatory

techniques based on Fingerprinting and NIST Library Match. LC-MS-MS quantification is by

ratio of Parent and Daughter ion. This technique is highly sensitive, accurate and very expensive

but confirmatory based on one quantifier and two qualifier ions.


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Expertise:

The team of analysts involved in analysis of adulterants, toxic elements, advanced multi residue

analysis of Pesticides, Antibiotic Residue and Mycotoxins has received training at TNO,

Holland; USDA, U.S.A.; Central Science Laboratory, UK as well as various trainings conducted

in India. We are in an excellent position to develop and implement new innovative analytical

methods to meet the ever changing needs of the industry along with time tested, established test

methods. As a result, we are one of the very few laboratories to offer wide range of analysis.

Our highly qualified team of chemists, microbiologists and biotechnologists is dedicated to

update existing methods and develop new techniques. RELIABLE is committed to capital

investment in analytical instruments ensuring that our capabilities remain at the leading edge. To

instill a high level of confidence in the clients for its analytical capabilities, RELIABLE

participates in a number of Proficiency testing programs where nodal agencies evaluate its

performance in comparison to other laboratories of repute. The outcome of these PT

programmer, Z-Score, has always proved that RELIABLEs performance is always accurate,

trustworthy and near to the true value of results. Of its own initiative, RELIABLE also enters

into Inter-Laboratory Comparisons with various NABL accredited reputed laboratories.

Services > Calibration > Calibration

Calibration

Calibration is the comparing of an unknown measurement device against an equal or better

standard. A standard in a measurement is considered the reference; it is the one in the

comparison taken to be the more correct of the two. One calibrates to find out how far the

unknown is from the standard.

The device with the known or assigned correctness is called the standard. The second device is

the unit under calibration (UUC), test instrument (TI), or any of several other names for the

device being calibrated


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Categories:

Reliable offers calibration services in different

categories like:

Electrical- Fluke's Multifunction Calibration System-9100, Fluke's reference multimeter

of 8 & 1/2 digits-8508A for calibration of analog/digital instruments for AC/DC voltage,

AC/DC current, resistance and capacitance parameters.

Thermal- Calibration of analog/ digital controllers, dial thermometers, glass

thermometers, RTDs and various types of thermo-couples from ambient to 1000C

temperature range.

Pressure & Vacuum- Calibration of industrial pressure / vacuum gauges, test gauges,

master gauges, pressure transducers for the range from vacuum to 600 kgf/sq cm.

Mass & Volume- With E-2 class weights and electronic balance of 1g readability up to 5

g and 0.01 mg readability up to 200 g for calibration of balances and weights, volumetric

glass wares like volumetric flasks, cylinders, pipettes, micropipettes and burettes. Rangecovered 1mg to 5 Kg.

Various test equipments like UV-VIS spectrophotometers, pH meter, Nephew

Conductivity meter etc.

Reliable conducts the calibration and subsequent measurements "traceable" to internationally

defined measurement units. Reliable issues all its calibration certificates with Measurement

uncertainty at specified confidence level as per international guidelines Team of our engineers

involved in calibration activities are well trained, experienced and Reliable is accredited by

NABL as per ISO: 17025-2005 for its calibration activities.


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Survey & Inspection

Third Party commodity survey & inspection services are needed to ensure a healthy trade

between two parties involved in a contract with regards to "Quality & Quantity". Reliable has

understood the need of the trade & hence forayed into the field of "Third Party Commodity

Inspection Services" with Agricultural Commodities to start with thoroughly qualified &

experienced staff.

Reliable is one of the few laboratories in India nominated by APEDA & AGMARK to carry out

the inspection / testing of agricultural products namely Grapes, Groundnuts, Mangoes,

Pomegranates, and Onion etc. to the European Union. Reliable is also an active member of

GAFTA, IOPEPC, and SOPA & SEA to name a few.

The inspection division is well supported by testing facilities equipped with state-of-the-art

analytical instruments like dual sets of LC/MS/MS, GC/MS/MS with PTV, GLC's with ECD,

sNPD, FID, Head Space Analyzer; HPLCs, Ion Chromatograph, Atomic absorption

spectrophotometer, UV spectrophotometer and other sophisticated instruments along with

excellent Microbiology and Biotechnology sections for testing of pathogens and GMO

content. Due to prompt & efficient services Reliable provides to its customers, its presence is

being felt in the sector in a very short span of time. At Reliable, we are committed to 100%

customer satisfaction through continuous monitoring & evaluation of our services.


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Types of Inspections

Break Bulk

Reshipment inspection for Quality & Quantity of the cargo / packing

Inspection to check the suitability of the vessel to load the desired cargo

Inspection / tally of the cargo during loading / Quality / Quantity / Vessel LoadingCertification Containerized Cargo.

Inspection of the empty containers prior to stuffing for checking for its suitability to

load the desired cargo

Shipment sampling / inspection of cargo & packing

Stuffing Supervision

Maintaining tally & random weight check of the cargo being loaded / unloaded.

Supervision of 100% weighment of the container

Quality / Quantity / Stuffing Certification


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Preshipment

Packing Supervision

Weighment Control

Sampling / Inspection / Analysis

sCargo Stack Sealing

Quality / Quantity Certification

Supervision of truck loading / unloading / sealing

Supervision of wagon loading / unloading

Factory Survey

Quantity check

Sampling for quality check

Stack sealing

Sesame seeds, Rice, Fruits, Psyllium Husk and related agree products

Receiver survey

Container condition and Seal checks

Matching of documents

Sampling for quality

Quality checks

Un-loading and quantity checks


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Products like Wheat, Coal and Fertilizers etc.

P & I Survey

Liquid cargo (Ullage survey)

Dimensional survey for tank

Capacity

To check leakage and rusting

Cleanliness and cross-contamination

Loading liquid cargo with temperature control

Sealing of tank

Oils

Products Handled

Groundnuts

Sesame Seeds

Safflower Seeds

Maize

Rice

Wheat

Chick Peas

Sugar Bird Feed & Feed meals


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Fresh Fruits

Products Handled

Bauxite

Iron ore

Fluorspar

Limestone

Fly ash

China clay

Chrome ore

Petroleum Products

Furnace oil

LDO

HSD

Kerosene

Crude oil

MGO

Diesel


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Services > Consultancy

Reliable has now extended its services in the field of consultancy forISO: 9001,

HACCP certification.ISO: 22000 FS MS and ISO:17025-2005. To lead and operate an

organization successfully, it is necessary to direct and control it in a systematic and transparent

manner. Success can result from implementing and maintaining a management system that is

designed to continually improved performance while addressing the needs of all interested

parties.ISO: 9001 specifies requirements for a Quality Management system when an

organization needs to demonstrate its ability to provide products that fulfill customer and

applicable regulatory requirements and aims to enhance customer satisfaction. HACCP, Hazard

Analysis and Critical Control Point, is a process control system designed to identify and prevent

microbial and other hazards in food production. It includes steps designed to prevent problems

before they occur and to correct deviations as soon as they are detected. Such preventive control

system with documentation and verification are widely recognized by scientific authorities and

international organizations as the most effective approach available for producing safe food.

As customer needs and expectations are changing and because of competitive pressures and

technical advances, organizations are driven to improve continually their products and

processes.ISO:9001, HACCP and ISO: 22000 FS MSprovide confidence to the organization

and its customers that it is able to provide products that consistently fulfill requirements.ISO:

17025 is NABL accreditation specific for testing and calibration laboratories management

system.

In keeping with its mission of providing quality services to its customers, Reliable highlyexperienced and expert team of Lead auditors, assessors and internal auditors provides complete

consultancy, right from the beginning till the grant of certification. Our consultancy service

includes documentation, implementation in various stages, adequacy audits to check

preparedness, internal audits and training to personnel.


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RTL Conclusion

1) RTL is not as expressive for algorithms or data structures as most software programming

languages.

2) The concurrency model is that everything executes in lock-step. The programmer keeps all

this concurrency in his/her mind.

3) Users must generate their own, bespoke handshaking and flow control between components.

4) Higher-level entry forms are ideally needed, perhaps scheduling within a thread at compile-

time and between threads at run time

Finding

1) In Reliable lab. Pvt. Ltd. the RTL Software is good for update the data.

2) The RTL Software is very useful to update the customer data for. Ex. Customer Name.

3) IN RTL software we can insert the sample entry, test request, reporting copy in customer care.

4) The authorized process => first we can check the letter .then after check the test (if the test is

new then add) then authorized.

Recommendations

1) Due to global capitation in India we have to develop our software to compete with the global

world competitors

2) Do more research on business to develop our company as more as our visionary want requires

3) Develop operations processes and technique to easy handling of material and give report on

earlier time as possible as.


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References

1. http://www.occ.gov/publications/publications-by-type/comptrollers-handbook/mis.pdf

2. OBrien, J (1999).Management Information SystemsManaging Information

Technology in the Internetworked Enterprise. Boston: Irwin McGraw-Hill.ISBN0-07-

112373-3.

3. Lucey, Terry (2005).Management Information Systems.London: Thomson.

p. 336.ISBN978-1-84480-126-8.

4. Laudon, Kenneth C.; Laudon, Jane P. (2009). Management Information Systems:

Managing the Digital Firm (11 ed.). Prentice Hall/Course Smart. p. 164.

5. Transaction processing systems(TPS)collect and record the routine transactions of an

organization. Examples of such systems are sales order entry, hotel reservations, payroll,

employee record keeping, and shipping.

6. Bidgoli, Hossein, (2004). The Internet Encyclopedia, Volume 1, John Wiley & Sons,

Inc. p. 707.

7. Pant, S., Hsu, C., (1995), Strategic Information Systems Planning: A Review,

Information Resources Management Association International Conference, May 2124,

Atlanta.
http://www.occ.gov/publications/publications-by-type/comptrollers-handbook/mis.pdfhttps://en.wikipedia.org/wiki/International_Standard_Book_Numberhttps://en.wikipedia.org/wiki/Special:BookSources/0-07-112373-3https://en.wikipedia.org/wiki/Special:BookSources/0-07-112373-3http://books.google.com/books?hl=en&lr=&id=A0bu30rNgJsC&oi=fnd&pg=PR14&dq=management+information+systems&ots=0y2-giM-cT&sig=Gb-2DkZJD2XzfDexdr5wkSey0RE#v=onepage&q=management%20information%20systems&f=falsehttps://en.wikipedia.org/wiki/International_Standard_Book_Numberhttps://en.wikipedia.org/wiki/Special:BookSources/978-1-84480-126-8https://en.wikipedia.org/wiki/Special:BookSources/978-1-84480-126-8https://en.wikipedia.org/wiki/Interna

Documents

ashish mis final project..docx