In just 118 days, 33.76 lakh citizens have reaped benefits, at their doorstep

‘Seva Setu’

A Sensitive, Transparent, Decisive and Progressive Government

An Initiative of the Gujarat Government towards improved Transparency and Decisiveness

2 3

2 3

‘Seva Setu’A unique approach dedicated to each citizen in

sensitive and progressive Gujarat….

“Not even a single deserving person would be denied benefit ”

An Initiative of the Gujarat Government to Improve Transparency and Decisiveness

4 54

4 55

Seva Setu Programme : A Sensitive Approach by the Decisive State GovernmentCitizens occupy a central position in democracy. Ensuring the welfare of people is

the basic function of an ideal democracy. At its core, any democracy exists to address the concerns and problems faced by its citizens, and to provide solutions.

Gujarat has strived to address the people’s problems and concerns through various schemes, programmes and initiatives. Programmes such as Lok Darbar, Swagat, Swagat Online, ‘Apno Taluko Vibrant Taluko’, Seva Setu, Jan Seva Kendra and Garib Kalyan Mela along with various community service centers are some of the major initiatives for good governance to address the concerns of common people. Chief Minister Vijaybhai Rupani has given further impetus to this entire initiative by introducing his vision : Gujarat on Fast Track.

This is an effective goal-oriented initiative by the Gujarat government, for speedy decision making for people living even in the remotest parts of Gujarat and to provide them with on-the-spot solutions to their queries.

Under the dynamic guidance of CM Vijaybhai Rupani, the government has created a dedicated programme, wherein it will reach out to the citizen to meet their requirements, rather than people reaching out to the government. A multifaceted ‘Seva Setu’ programme is launched in 18,000 villages and all the Municipalities and Municipal Corporations of the state, by reaching out at their doorstep to provide various services.

At the Taluka level, Seva Setu camps are being organized in a village that is centrally located within a cluster of 8-10 villages. A committee of 13 officers led by the Prant Officer supervises the programme in each cluster of villages. In this goal oriented programme implemented to provide on the spot delivery of services, applications are registered between 9 am to 1 pm and are processed between 11 am to 2 pm. Services for the registered applications are provided on the same day between 3 pm to 5 pm.

6 7

6 7

Extraordinary Achievements through “Seva Setu”

• Through ‘Seva Setu’, more than 33.76 lakh citizen have reaped benefits of the programme in just 118 days. (from November 5, 2016 to February 28, 2017)

• This includes over 27,28,904 beneficiaries from rural areas of the state.

• In a span of merely 92 days (from December 1, 2016 to February 28, 2017), 6,67,673 beneficiaries from various municipalities and municipal corporations have been brought under the purview of ‘Seva Setu’.

8 98

8 9

Seva Setu Programme: Government at your doorstep

• Seva Setu is an unique initiative of the government of Gujarat to reach out to its citizens at their doorstep and ensure timely redressal of their requirements, problems and queries in a smooth and citizen-friendly manner. This programme was inaugurated by Chief Minister Vijaybhai Rupani on the auspicious day of Labh Pancham and has since been effectively implemented.

à Seva Setu has become a bridge that ensures efficient delivery of services to the poor at their doorstep;

à Decisions are taken by facilitating citizens to ensure accrual of benefits to each and every citizen;

à On the spot solutions, on the same day, without delay;

à Covers more than 18,000 villages and 170 cities and town;

A Seva Setu camp is organized among a cluster of 8-10 villages under the supervision of the Sub Divisional Officer and 12 other committee members that include:

9

1. Prant Officer2. Mamlatdar3. Taluka Development Officer4. Regional Forest Officer5. PI/PSI of the concerned area6. Extension Officer

7. Horticulture Officer8. Veterinary officer9. Supply Inspector10. Social Welfare Inspector11. Education Inspector12. Mukhya Sevika13. Gram Sevak

10 11

Issues ApplicationsReceived ApplicationsSolved

Applications related to Income, 5,09,908 5,09,468Caste, Creamy Layer, Domicile

Applications related to registration 6,17,647 6,11,979of names in Aadhar card, Ration card

Registration of the beneficiaries of Maa 1,77,693 1,76,294Amrutam Yojana and Vaatsalya Card

Applications related to the Widow aid 9,472 9,098

10 11

Issues under taken for prompt disposal under Seva Setu programme at the Village Level

• Applications related to Income, Caste, Creamy Layer, Domicile certificate etc.

• Applications related to Ration Card.

• Applications related to filing of names in Aadhar Card.

• Registration of the beneficiaries of Maa Amrutam Yojana and Vaatsalya Card and issuing ID cards.

• Applications related to the schemes of various government departments like Agriculture, Animal Husbandry, Co-operative sector, Rural Development, Panchayat, Social Welfare, and Tribal.

• Benefits for Senior Citizens, Physically challenged and widows.

• Applications related to the scholarships for students.

• Applications related to land measurements and other land related matters.

• Applications related to opening of Savings Account in the banks under the Pradhan Mantri Jandhan Yojana.

• Application related to registration of Digital Locker.

• There is no registration fee for Seva Setu, but if there is any legal requirement for a fee the applicant is liable to pay the same.

• Awareness about the various methods of E-Payment for a Cashless Economy through presentations is also taken up during these camps.

12 13

12 13

Wide-spread success of Seva Setu Programme in rural and urban areas

(Statistical details up to 28/02/2017)Applications

received

30,00,000

25,00,000

20,00,000

15,00,000

10,00,000

5,00,000

Applications disposed off positively

33,96,577 33,76,653

Overwhelming response to Seva Setu Programme in Rural and Urban Areas

• Between November 5, 2016 and February 28, 2017 Inruralareas: à 27,28,904 applications were received à 27,18,630 applications were disposed positively à Disposal rate is 99.62% Inurbanareas: à 6,67,673 applications were received à 6,58,023 applications were disposed positively à Disposal rate is 98.55%

14 15

NameoftheDistrict

ApplicationsReceived

SolvedApplications

RemainingApplications

SuccessRate

Banaskantha 201931 201835 0 99.95%Dahod 193464 193142 0 99.83%Panchmahal 153555 153545 0 99.99%Bharuch 140649 140229 410 99.70%Narmada 138664 138531 0 99.90%Bhavnagar 120425 120401 0 99.98%Chota Udaipur 110333 110333 0 100.00%Surendranagar 108995 108818 170 99.84%Aravalli 108451 108435 0 99.99%Surat 106025 105976 0 99.95%Rajkot 100740 100722 0 99.98%Patan 91173 91156 0 99.98%Amreli 89184 89042 0 99.84%Kheda 80975 80358 584 99.24%Gandhinagar 78693 77861 776 98.94%Kutch 75034 74957 0 99.90%Sabarkantha 74567 74496 0 99.90%Jamnagar 73760 73456 116 99.59%Botad 72748 72694 0 99.93%

Seva Setu : a Grand success in rural areasThe highest number of applications for the Seva Setu Programme has been

received from Banaskantha, Dahod, Panchmahal, Bharuch and Narmada districts out of which more than 99% have been resolved successfully. If we look at the tribal district of Chhota Udaipur and Porbandar 100% of the applications received were resolved successfully. Similarly, more than 99% resolution of the applications received from the districts of Amreli, Junagadh and Anand were resolved.

14 15

Valsad 71200 70972 0 99.68%Gir Somnath 65922 65918 0 99.99%

Navsari 63874 63776 0 99.85%Tapi 58344 58222 57 99.79%Morbi 55748 55691 0 99.90%Junagadh 52425 52343 0 99.84%Vadodara 52108 52000 0 99.79%Mehsana 42489 41800 657 98.38%Anand 36642 36611 0 99.92%Mahisagar 31973 30419 1504 95.14%Ahmedabad 29978 27956 1975 93.26%Dang 17563 17351 0 98.79%Porbandar 16169 16169 0 100%Devbhumi Dwarka 15093 13405 1377 88.82%Total 2728904 2718630 7626 99.62%

Application ReceivedApplication Disposed off positively

2,00,000

1,50,000

1,00,000

50,000

0 Banaskantha Dahod Panchamahal Bharuch Narmada

tt

2019

31

1934

64

1535

55

1406

49

1386

64

2018

35

1931

42

1535

45

1402

29

1385

31

SevaSetu:Leadingdistrictsinprovidingquicksolutiontothevillagers

(Statistical details up to 28/02/2017)

16 17

DistrictName ReceivedApplications

PositiveoutcomeofthereceivedApplications

Pendingapplications

%ofSuccess

Surat 81185 78648 2527 96.88%Rajkot 51922 51230 0 98.67%Bhavnagar 46406 45621 0 98.31%Surendranagar 42238 41976 251 99.38%Ahmedabad 41908 41255 281 98.44%Junagadh 38426 38406 0 99.95%Kheda 31928 31230 149 97.81%Amreli 30648 30646 0 99.99%Banaskantha 28437 28352 0 99.70%Gandhinagar 24343 23917 314 98.25%Panchmahal 20257 20257 0 100%Jamnagar 19992 19791 24 98.99%Mehsana 19583 19489 90 99.52%Morbi 19530 19530 0 100%Anand 18423 18412 3 99.94%Bharuch 17274 16468 805 95.33%Girsomnath 16459 16459 0 100%Patan 15953 15947 0 99.96%Vadodara 13666 13169 497 96.365Sabarkantha 11108 10985 123 98.89%

Seva Setu : a grand success in urban areasThere was huge response in urban areas like Surat, Rajkot, Bhavnagar,

Surendranagar and Ahmedabad during the camps of “Seva Setu”. In the applications received from the urban areas like Panchmahal, Gir-Somnath, Morbi, Botad, Arvalli, Dahod, Chhota Udaipur and Navsari, there was 100% disposal.

16 17

Botad 10349 10349 0 100%Kutch 9987 9694 0 97.07%Aravalli 9925 9925 0 100%Dahod 9073 9073 0 100%Porbandar 8244 8211 0 99.60%Valsad 6190 5494 605 88.76%Narmada 6122 6086 0 99.41%Mahisagar 5047 4565 482 90.45%Chhota Udaipur 4295 4295 0 100%Navsari 3512 3512 0 100%Tapi 3391 3387 4 99.88%DevbhumiDwarka 1852 1644 187 88.77%

Total 6,67,673 6,58,023 6,342 98.55%

80,000

70,000

60,000

50,000

40,000

0 Surat Rajkot Bhavnagar Surendranagar Ahmedabad

ReceivedApplication

PositiveOutcome

8118

5

5192

2

4640

6

4223

8

4190

8

7864

8

5123

0

4562

1

4197

6

4125

5

Leading districts in the state providing quicker solutions under Seva Setu

(Statistical details up to 28/02/2017)

18 19

Pragati Setu : Quick resolution of the collective issues• Under the visionary leadership of Chief Minister Vijaybhai Rupani, the implementation of

“Pragati Setu” Programme was started across the state to solve collective issues.• Pragati Setu is held under the supervision of the District Collector on Fridays or Saturdays

from 10AM onwards; in this programme, Prant(consisting of one or two talukas) is taken as a unit.

• Pragati Setu is an effective process of providing quick and on the spot solutions to the development issues affecting the community.

• A certain time limit is decided to resolve issues received through this Programme in consultation with concerned officials

• No government fee is charged for any service offered at the Pragati Setu except the charges for any legal procedures.

• The citizens are also informed about the methods of E-Transaction under the Programme. • The “Pragati Setu” Programme was initiated on 5/11/2016 and it received a total of 40913

applications and 22851 applications The on the spot disposal rate is 70.51%.

A committee of 17 officials resolve collective applications at district level camps(1) Collector (2) District Development Officer (3) District’s Superintendant of Police (4) Project Administrator (Tribal Area Sub-plan) (5) Executive Engineer (R&B State (6) Executive Engineer (R&B Panchayat) (7) Executive Engineer ( Irrigation state) (8) Executive Engineer (Irrigation Panchayat) (9) Executive Engineer (Power Control Co.) (10) Executive Engineer (Water Supply) (11) S.T. Depot – Manager (12) District Social Welfare Officer (13) District Forest Officer (14) Vigilance Officer (15) District Primary Education Officer (16) District Education Officer (17) Municipal Chief Officer

18 19

DistrictName ReceivedApplications PositiveoutcomeofthereceivedApplications

Associatedvillages

Ahmedabad 1500 770 144Amreli 438 379 463Aravalli 743 694 428Anand 451 7 288Kutch 642 547 756Kheda 1302 781 430Gandhinagar 1335 188 303Gir Somanth 322 288 98Chotta Udaipur 5440 5377 1040Junagadh 711 679 511Jamnagar 2912 2175 492Dang 1124 474 311Tapi 2801 1359 473Devbhumi Dwarka 506 166 355Dahod 3043 571 1124Narmada 1556 1333 620Navsari 654 428 304Panchmahal 692 182 605Patan 914 408 409Porbandar 748 368 153Banaskantha 3207 573 1214Botad 810 639 187

Overwhelming Response to the Pragati Setu Programme

20 2120

Bharuch 956 529 538Bhavnagar 753 281 699Mehsana 518 349 770Mahisagar 57 25 99Morbi 1359 743 354Rajkot 1025 473 684Vadodara 736 300 503Valsad 1291 330 226Surat 444 234 178Surendranagar 1002 540 571Sabarkantha 921 661 456 Total 40913 22851 15786

20 21

They experienced…. They narrated… A sense of fulfillment among the rural and urban citizens owing to the effective and goal oriented programmes of Seva Setu and Pragati Setu

OdakiyaGirdharbhai(Gordaka)“My name was not there in the Ration card. I applied for it in a Seva Setu camp at the counter of Civil Supply Department. I got my name added by 4 p.m. on the same day by the Mamalatdar of Gadhada.’’

RanjanbenVadolia(Samar,Kutiyana)“After filling up a form at the Help Centre of the Seva Setu Programme held at the Primary School, we were able to get the barcoded Ration card separated from the Ration card. We were issued a new card on the spot. The entire process was completed in no time.”

DayabenThakor(Ravindra,Patan)“The Revenue Depratment of the Government of Gujarat provided me the Senior Citizen Certificate in just one day after I filed an application for the same at the Seva Setu camp organized at the village of Kureja.”

BhemabhaiRaval(Kureja,Haarij)“I was able to obtain my annual income certificate on the spot, in just a day, due to Seva Setu Programme that was organized by the district administration. Got the document in just one go without any hassle. I convey my sincere gratitude to the Hon’ble Chief Minister, Shri Vijaybhai Rupani.”

21

22 23

Contect : General Administrative Department (Administrative Reforms & Training Division), Block : 7/1, Sachivalaya, Gandhinagar-382010 Phone : 9723236311 / 7405899123 • Email : epdesaiossic@gmail.com

KaalubhaiSolakia(Gordaka)“I needed to modify my name in the Ration card. It was done without any charges through the Seva Setu Programme organized in our village. Several other services were provided through this programme and there was huge positive response by one and all for this programme.”

RajubhaiModha(Kotda,Kutiana)“Medical reports were prepared by the Government after conducting medical checkups of the people as a part of the Seva Setu Programme. Necessary medications were also provided in the camp itself. I came to know from my medical report that I had been suffering from B.P. and diabetes. By obtaining the necessary medicines at the place itself, I am now on way to recovery.

SingabhaiN.Vasava(AmbliDam,Mandvi)“We are a family of farm laborers. After filling the application in the Seva Setu Programme, I was able to get my health card right away. We got an aid of Rs. 2 lakhs from the State Government for taking care of unwell members of our family. This Government is, indeed, for the welfare of the poor.”

LalitabenBhemabhaiBaria(Piplod,Dahod)“To obtain Maa-Amrutam card, I would have had to go all the way till Baria or the district office. I was issued Maa-Amrutam card on the spot itself near my village, under the Seva Setu Programme. This programme is pro-poor and will be very beneficial in the days to come.”

22 23

Individual and collective solutions to the problem of the people in the rural and urban areas right at their doorstep

Seva Setu - Pragati Setu“Benefits to the people right at their doorstep”

Published by : Director of Information, Gandhinagar l Printed by : Government Photo Litho Press, Ahmedabad.

“Effective, sensitive and transparent decision-making for the welfare of the people has become the identity of the progressive state of Gujarat. The top most priority of the State Government is to ensure that every part of the state, and each citizen of the state, even in the remotest corners of the state, is able to reap the benefits of various Government schemes at his/her door step. Seva Setu and Pragati Setu are the reflection of the dedicated efforts of Government to ensure that people are able to optimally benefit from various Government schemes, which in turn will ensure the growth and development of each and every individual of the state.”

- Vijaybhai RupaniChief Minister, Gujarat