Articulo Exin Iso20000

7/23/2019 Articulo Exin Iso20000

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EXIN International

Examination Institute for Information Science


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EXINs Mission

Its EXINs mission to guarantee the quality of the ICT

sector and the professionals working in this sector by

means of independent testing and certification.


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Independent Exams

As a global and independent organization, EXIN

establishes educational requirements and develops

and organizes examinations in Information Technology.

Independent exams in IT, based on standards and best practices

Worldwide recognition, in over 125 countries

40 years of experience, involving experts

High quality, web-based technology


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EXIN Services Worldwide

International certification for IT standards:

Examination programs: from exam development

to registration & certification

Accreditation of training providers

Full range of IT books: EXIN e-bookshop for a

perfect exam preparation.

ITIL

ISO/IEC 20000-SQM

DSDM

MOF

ASL

ISPL

BiSL

TMap


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Information on Exams


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Global Growth

2007: 195.000 exams

2008: 232.000 exams


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EXIN Exams per Region

America North

24%

America South

5%

Asia

25%

Europe West

36%

Africa North

1%

Africa South1%

Middle East

1%

South Pacific

5%

Europe East

2%

Asia

25%South Pacific

5%

Europe West

41%

South America

6%

North America

16%

Africa North

1%Africa South

1%

Middle East

2%

Europe East

3%

2007

2008


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Stats Summary

Total countries with exams 165

Top ten total 155163

Exin offices within top ten 9

Increase 2007-2008 within top ten 24%


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EXINs ITIL History


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ISO: The Future of ITSM Certification


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EXINs ITSM Program based on ISO 2

Quality Management for IT Services

More specific in requirements for processes

Based on experience with ISO 9000 Started as BS 15000 in the UK

Growing maturity in service provision

In line with changing demand for IT Service Management standards, EXINs

qualification and certification program will focus on ISO/IEC 20000

EXIN continues to innovate in IT Service Management


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ISO/IEC 20000 has established itself as

the guide for navigating the various

best practices and frameworks of

reference

A Guide for Best Practices and Frameworks

ISO/IEC 20000-1: WHAT ?

Frameworks e.g. ITIL): HOW ?


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ISO/IEC 20000 and Other Frameworks

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ISO/IEC 20000 Organization Benefits

SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION

III.1) CONDITIONS RELATING TO THE CONTRACT

III.1.1) Deposits and guarantees required:

III.1.2) Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them:

III.1.3) Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4) Other particular conditions to which the performance of the contract is subject:No.

III.2) CONDITIONS FOR PARTICIPATION

III.2.1) Personal situation of economic operators, including requirements relating to enrolment on professional or traderegisters:

III.2.2) Economic and financial capacity:Information and formalities necessary for evaluating if requirements are met: Last 2 years' audited accounts.

III.2.3) Technical capacity:Minimum level(s) of standards possibly required: BS150001-1-2002 or EU equivalent.

Business Opportunities

ISO/IEC 20000 provides the structure (the skeleton)

for you to configure your own set of best practices to

apply, but

you should find your own way to cover or

complete the structure of your body ofpractices for your organization to move on.

Bases for Improvement

dvantages of certification by a third party

proof of the organization's level of compliance with the requirements in the

standard, for the market and for society

recognition of prestige and image

possibility to demonstrate the organizations compliance with the practices set forth

in ISO/IEC 20000, for clients or bodies to whom the organization provides or wishesto provide services; this is especially important if compliance is a requirement for

participating in a bid or call for tender (public or private)

awareness and the commitment to maintain the momentum creates the drive to

maintain standard-compliant management practices, since continued compliance is

necessary to conserve the certification during future certification reviews

Benchmarking


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Understand the principles and definitions of IT Service Quality Management

Understand the role of ISO/IEC 20000 in IT Service Management

Learn more about the quality specifications for IT Service Management (ISO/IEC 20000-1)

Learn more about the Code of Practice of IT Service Management (ISO/IEC 20000-2)

Level aiming to train and certificate IT professionals as IT Service Management Specialists

5 courses based on a functional grouping of the ISO/IEC 20000 requirements

Target group:

Intern Quality Auditors and Intern

Control teams of companies

Independent auditors from

certification bodies.

Target group:

IT Managers, Operational Managers,

IT Service Management Agents,

Consultants, etc.

Equivalent to ITIL Service Manager

EXINs Program Structure


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Individuals Certification Benefits

Individuals Benefits

Organizations Benefits

Recruitment

Cultural Change

Implementation

Proven quality of IT

staff to show all

customers

Proven competencies

Worldwide

recognition, in over

125 countries

Measuring the

effectiveness of

training programs

Independent certificates: quality

assured

Stay competitive

Career

Improvement


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Thanks for

your attention

[email protected]

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Articulo Exin Iso20000