8/17/2019 Article on SERVQUAL Dimension

1/16

8/17/2019 Article on SERVQUAL Dimension

2/16

8/17/2019 Article on SERVQUAL Dimension

3/16

8/17/2019 Article on SERVQUAL Dimension

4/16

http://www.palgrave-journals.com/rlp/journal/v9/n4/full/rlp201014a.html#bib25

8/17/2019 Article on SERVQUAL Dimension

5/16

http://www.palgrave-journals.com/rlp/journal/v9/n4/full/rlp201014a.html#bib60

8/17/2019 Article on SERVQUAL Dimension

6/16

http://www.palgrave-journals.com/rlp/journal/v9/n4/full/rlp201014a.html#bib23http://www.palgrave-journals.com/rlp/journal/v9/n4/full/rlp201014a.html#bib25

8/17/2019 Article on SERVQUAL Dimension

7/16

http://www.palgrave-journals.com/rlp/journal/v9/n4/full/rlp201014a.html#tbl1http://www.palgrave-journals.com/rlp/journal/v9/n4/full/rlp201014a.html#tbl2

8/17/2019 Article on SERVQUAL Dimension

8/16

http://www.palgrave-journals.com/rlp/journal/v9/n4/full/rlp201014a.html#tbl3http://www.palgrave-journals.com/rlp/journal/v9/n4/fig_tab/rlp201014t3.html#figure-title

8/17/2019 Article on SERVQUAL Dimension

9/16

8/17/2019 Article on SERVQUAL Dimension

10/16

http://www.palgrave-journals.com/rlp/journal/v9/n4/full/rlp201014a.html#tbl4http://www.palgrave-journals.com/rlp/journal/v9/n4/fig_tab/rlp201014t4.html#figure-title

8/17/2019 Article on SERVQUAL Dimension

11/16

http://www.palgrave-journals.com/rlp/journal/v9/n4/full/rlp201014a.html#tbl1http://www.palgrave-journals.com/rlp/journal/v9/n4/full/rlp201014a.html#tbl5

8/17/2019 Article on SERVQUAL Dimension

12/16

http://www.palgrave-journals.com/rlp/journal/v9/n4/fig_tab/rlp201014t5.html#figure-title

8/17/2019 Article on SERVQUAL Dimension

13/16

8/17/2019 Article on SERVQUAL Dimension

14/16

8/17/2019 Article on SERVQUAL Dimension

15/16

8/17/2019 Article on SERVQUAL Dimension

16/16