Arthur Ross, MPMCastle Rock, CO 80109 408-857-1598 professor7@hotmail.com https://www.linkedin.com/in/arthur-ross-51196a66

Pr od uct Manag er / F ie ld A pp l ica t ion E ng ineerSoftware Development Project Scheduling QA/Testing/Support

Diligent product manager offering a proven record of success leading all phases of diverse technology projects; with a Masters in Project Management and an extensive networking background.

Skilled Troubleshooter; whether dealing with specific technical, business or project issues can effectively diagnose and resolve problems while maintaining the integrity of a project and deliver on time.

Excellent communicator; leverage technical and business acumen to communicate effectively with various internal teams, client executives and their respective teams.

Expert in agile project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.

Skills Summary

Project Management:Custom Software DevelopmentSystem Migrations/IntegrationsProduct ImplementationsGUI Development

IT Project Lifecycle:Requirements AnalysisCosting Project SchedulingTesting/QA/Rollout/Support

Value-Added Leadership:Cross-Functional SupervisionTeam Building & MentoringClient Relations & PresentationsVendor Management

Professional Experience

Actiontec Electronics Inc. Product Manager / Field Application Engineer, Sunnyvale, CA Feb. 2010 to Nov. 2016

Provided product management for over numerous technology initiatives. Managed large cross-functional teams of developers, programmers, QA testers, sales, marketing and network specialists.

Drove the high-quality completion of systems engineering, software development and implementation of products for major clients including:

VerizonTDS TelecomFrontier

GoogleTelusMTS Allstream

CenturyLinkCoxTiVo

Comcast AMT

Achievement Highlights: Led team that created the first self-installing Gateway/Router in the industry. This technological advance

allowed the removal of software CDs which made installations easier and more cost effective.

Received multiple outstanding reviews for all the customer centric products developed for the retail market.

Seamlessly balanced managing 16 products at a time for multiple clients.

Created Port Forwarding (ALG) List in 2008 that is currently used in all of Actiontec's products and has since been incorporated industry wide by companies such as Verizon.

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Early Career

Actiontec Electronics Inc. Systems Integration Engineer, Sunnyvale, CA June. 2006 to Nov. 2010

• Product Manager for NCS VDSL, ADSL and Router Product Lines.• Project Manager for MTS ISP Account, Xbox and Vista/Windows7 Certifications.• FAE on 16 products: DSL Modems/Gateways, Routers and Wireless Product Lines.• Assisted Senior Project Manager with development of new products.• PLM Team’s Admin for FTP Servers, SharePoint, Dotproject Maintenance.

Technical Support Analyst/Product Trainer, Sunnyvale, CA May 2002 to May 20006

• Analyzed all technical support data for discovery of product issues.• Assisted with finding solutions or determining bugs on difficult product issues.• Trained Technical Support Engineers on all new product releases.• Developed training documents and materials.

Technical Support Engineer/Lead, Colorado Spring, CO Feb. 2001 to Apr. 2002

• Supervised 9-40 Technical Support Engineers doing Frontline phone support.• Handled Senior Level Troubleshooting calls.• Assisted in testing various products for development of phone support processes.

BD Systems (Contracted thru Add Staff) Oct. 2000 to Jan. 2001INSTALLS TEAM, Peterson Air Force Base, CO.

• Installed, configured and troubleshot Windows 95, 98 and Windows NT 4.0.• Setup Microsoft Outlook E-mail accounts and install MSOffice products.• Ran, terminated and troubleshot CAT 5 (T568B) Ethernet Cable for new connections.

Agilent Technology (Contracted thru Spherion Technology) Jan. 2000 to Sept. 2000TOOLS TEAM ANALYST, Colorado Springs, CO.

• Worked Tier 2 Support for Spool Services, Batchnet, Maestro, DBIndex, and ESSII.• Assisted in the writing and development of new processes for Spool Services.

United States Army June 1994 to Dec. 1999TRAINING NCO/ MP DESK SGT/ SQUAD LEADER, Fort Carson CO, Korea, Fort Riley KS

• Designed and ran an effective company training program.• Maintained the company’s computers• Supervised Military Police Desk Operations.• Managed a squad of nine soldiers.

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Experience

Product/Project Management Experience: 10 Years experience with VDSL, ADSL, Wireless Extender, MoCA and Fios Router products. 10 Years experience managing Testing Certification, Project Tracking, Video Testing, and Information Website Projects.

Software Experience: Microsoft Mediaroom, DTM Controller/Studio/Client, Telnet, Nessus, Nmap, InSSIDer, Etherreal, JPerf, WireShark, Word, Excel, PowerPoint, Project, Agile, Smartsheet, Sharepoint, DotProject, Sirid, Bugzilla, Norton Anti-Virus & Firewall, McAfee Anti-virus & Firewall, Microsoft VPN, etc.

Device Experience: NAS Drives, External Hard Drives, Network Printers/Cameras, Powerline Ethernet Adapters, HUBs, Switches, Wireless USB/PCMCIA Cards 802.11 b/g/n/ac, Access Points, Wireless Extenders, Repeaters, Routers, Various DSL Modems, FOIS Routers with MOCA, ECBs, Settop Boxes, etc.

Technical Experience: 12 Years Field Application Engineer, 21 Years Operating Systems Troubleshooting, 12 Years Computer Building, Hardware Troubleshooting, & Repairing.

Teaching Experience: 7 Years teaching internal employees and client’s employees on Routers, Gateways, Networking, Computer Systems and Processes.

Technical Writing Experience: 15 years documenting technical processes and creating PowerPoint Training Presentations. 15 years writing PRDs, RFIs, Lab Entries, Release Notes, GUI Specifications, Feature Specifications, Technical Support Website Development, Product Manual Reviews and Rewrites, Technical Bulletins, Customer Self Help Documents and Test Plans.

Router and Modem Testing Experience: Vista Certification Testing for Wireless Routers, Application Testing, Wireless Testing, Game Testing, Security Testing, LAN/WAN Testing, Remote Management, GUI Testing, Port Forwarding / DMZ Testing, Port Triggering Testing, Static NAT Testing, Unnumbered Mode Testing, Parental Control Testing, Static Route Testing, etc.

Education & Certifications

Master of Project Management, Keller Graduate School of Management, San Jose, CA. 2011

BS in Technical Management, Devry University, Colorado Springs, CO. 2004

AS in Networking & Systems Administration, Denver Technical College, Colorado Springs, CO 2001

Microsoft Certified Professional 2001

Castle Rock, Co. 80109 408-857-1598 professor7@hotmail.com https://www.linkedin.com/in/arthur-ross-51196a66