ARTA 2014-06-19

8/12/2019 ARTA 2014-06-19

1/130

Citizens Charter

Service Manual

A Customer Service Guide

of the Subic Bay Metropolitan Authority

2014 Edition

8/12/2019 ARTA 2014-06-19

2/130

Preface

Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007,

endeavors toimprove efficiency in the delivery of government service to the

public by reducing bureaucratic red tape, preventing graft and corruption, and

providing penaltiesfor violations of the Act.

It also declares the State policy topromote integrity, accountability, proper

management of public affairs and public property as well as to establish

effective practices aimed at the prevention of graft and corruption in

government. Towards this end, the State shall maintain honesty and

responsibility among its public officials and employees, and shall take

appropriate measures to promote transparency in each agency with regard to

the manner of transacting with the public, which shall encompass a program

for the adoption of simplified procedures that will reduce red tape and

expedite transactions in government.

In a nutshell, the spirit of the Anti-Red Tape Act (ARTA) is genuine public

servicethe kind of service that takes into account the interest of those who

are served, not those who serve. It seeks total customer satisfaction, not self-

gratification.

Quality public service, too, is the end-goal of the CitizensCharter ServiceManual of the Subic Bay Metropolitan Authority (SBMA). As a service map

for the public and stakeholders, as well as for each and every SBMA

employee, this Manual serves as one of our guideposts in our journey toward

service excellence.

8/12/2019 ARTA 2014-06-19

3/130

Contents

Title Page No.

Message of the SBMA Chairman & Administrator 5

SBMA Mission, Vision, Corporate Service Credo 6

List of Identified Frontline Services Guide 8

AIRPORT DEPARTMENT

Issuance of Personal Access Pass

Issuance of Official Business (OB) Pass

Issuance of Flight Line Driver's Permit (Green and Yellow)

11

12

13

BUILDING PERMIT AND SAFETY DEPARTMENT

Issuance of Building Permit

Issuance of Occupancy Permit

15

17

BUSINESS & INVESTMENT GROUP

Issuance / Renewal of :

*CERTIFICATE OF REGISTRATION [CR]

BUSINESS PERMIT TO OPERATE [BPTO]

CERTIFICATE OF TAX EXEMPTION [CRTE]

20

FIRE DEPARTMENT

Issuance of Hazardous Operation Permit24

LABOR DEPARTMENT

Manpower Sourcing Services

Endorsement for Issuance of Entry/Exit Pass for

SBF Investors/Locators (Initial / Renewal)

Endorsement for Alien Employment Permit (AEP)

Endorsement for Provisional Permit to Work (PPW)

Endorsement for Special Work Permit (SWP)

Issuance of Certificate of Accreditation (Manpower Services,

Janitorial / Messengerial Services, Security Services & OtherPort- Related Services)

Endorsement for Issuance of Entry/Exit Pass

26

29

30

32

34

36

38

MAINTENANCE AND TRANSPORTATION DEPARTMENT

Regular Garbage and Waste Collection

Special Garbage and Waste Collection

Issuance of Tipping Permit for Solid Waste Transfer

40

42

44

OFFICE SERVICES DEPARTMENT

Issuance of Daily Pass / One-Month Temporary Pass

Issuance of Temporary Computerized ID or Computerized ID

Card

47

48

8/12/2019 ARTA 2014-06-19

4/130

Contents

Title Page No.

PUBLIC HEALTH AND SAFETY DEPARTMENT

Issuance of PHSD Clearance for SBMA Accreditation 52

SEAPORT DEPARTMENT

Issuance of Manual Gate Pass & Sub-Gate Pass

Issuance of Bring-in Permit

Issuance of Temporary Transfer Permit

Issuance of Local/Foreign Transshipment Declaration

Issuance of Vessel Entry Clearance

Issuance of Vessel Exit ClearanceIssuance of Clearance for Cargoes Exiting Tipo

Processing of Automated Gate Pass / Sub-Gate Pass

58

60

62

64

66

6870

71

TOURISM DEPARTMENT

Reservation Services

Tourist Reception Services

Issuance of Event Permit

Issuance of Advertising Permit

SBECC Reservation Services

Tourism Standard Classification Services

74

76

77

79

82

84

TRADE FACILITATION AND COMPLIANCE DEPARTMENTImport Processing

Export Processing

88

90

TRANSPORTATION AND COMMUNICATIONS

DEPARTMENT

Issuance of Authority to Release for Duty-Free & Tax-Exempt

Motor Vehicles

Issuance of Certificate of Admission for Duty-Free & Tax-

Exempt Motor Vehicles

Issuance of Accreditation for Transportation Services

Issuance of Vehicle Decal/Sticker

Issuance of Conduction Pass for Tax-Exempt & Duty-FreeMotor Vehicles

92

93

94

9596

VISA AND ACCREDITATION OFFICES

Issuance of Accreditation

Issuance of Special Subic-Clark Visa (SS-CV)

98

100

Feedback and Redress Procedure 104

Sample Customer Feedback Form 106

Sample Customer Complaint Form 107

Sample Corrective and Preventive Action Report (CPAR) 108

About the SBMA

Public Domain Notice

Electronic Access to the Publication

8/12/2019 ARTA 2014-06-19

5/130

Message

As the operating and implementing arm of the Government of the

Philippines in developing the Subic Bay Freeport into a self-sustaining

industrial, commercial, financial, investment, and academe center to

generate, among others, employment opportunities in and around the Zone,

and to attract and promote productive foreign investments, the Subic Bay

Metropolitan Authority serves a myriad of stakeholders whose every need

and expectation we strive to fulfill.

Thus, this CitizensCharter is dedicated to achieving new levels of service

efficiency, customer satisfaction and value. It is envisioned not merely as atool to eliminate red tape and facilitate stakeholder transactions but also as

a vital measure to ensure delightful customer experiences.

Through both frontline and backroom services, we are determined to serve

our customers with enthusiasm, courtesy and integrity, and to deliver to

each and every one nothing less than total quality service. We will strongly

adhere to this Charter and strive to meet, if not surpass, service needs and

expectations.

Mabuhay and God bless!

ROBERTO V. GARCIA

Chairman and Administrator

January 2014

Subic Bay Freeport

5

8/12/2019 ARTA 2014-06-19

6/130

Our Map for the High Road

OUR VISION By 2030, Greater Subic Bay area shall be the premierFreeport Zone in Asia.

OUR

MISSION

To generate broad-based business and job opportunities by

offering unique maritime, eco-tourism and high-tech

industrial services (infrastructure) to the world as a

showcase of Philippine economic progress and

development.

OUR

CORPORATE

SERVICE

CREDO

We are individually and collectively responsible for

maintaining and continuously improving the quality of our

products and services.

We are dedicated to enhancing the quality of our own

operations in order to achieve new levels of efficiency,

customer satisfaction and value. We constantly seek newand innovative ways to serve our internal and external

customers better each time.

We are committed to providing services that anticipate and

fulfill the stated or implied needs of our customers and

stakeholders, even as we constantly strive to exceed their

expectations.

We serve with enthusiasm, courtesy and integrity. We

believe that working together at all times is essential to the

delivery of total customer service and satisfaction.

Everything we do is directed toward the achievement of

service excellence as civil servants and as a public

institution.

6

8/12/2019 ARTA 2014-06-19

7/130

Our Front-Line Services Map

The public and our stakeholders deserve

extraordinary service, support and concern from

every SBMA employee. To provide them with useful

information and easy-to-follow procedures, this

service map aims to make their every encounter with

our Agency a pleasant and positive experience.

7

8/12/2019 ARTA 2014-06-19

8/130


List of Identified Front-line Services

AIRPORT DEPARTMENT

Issuance of Personal Access Pass

Issuance of Official Business (OB) Pass

Issuance of Flight Line Driver's Permit (Green and Yellow)

BUILDING PERMIT AND SAFETY DEPARTMENT

Issuance of Building Permit

Issuance of Occupancy Permit

BUSINESS & INVESTMENT GROUP

Issuance / Renewal of :

*CERTIFICATE OF REGISTRATION [CR]BUSINESS PERMIT TO OPERATE [BPTO]


FIRE DEPARTMENT

Issuance of Hazardous Operation Permit

LABOR DEPARTMENT

Manpower Sourcing Services

Endorsement for Issuance of Entry/Exit Pass for

SBF Investors/Locators (Initial / Renewal)

Endorsement for Alien Employment Permit (AEP)

Endorsement for Provisional Permit to Work (PPW)

Endorsement for Special Work Permit (SWP)

Issuance of Certificate of Accreditation (Manpower Services,

Janitorial / Messengerial Services, Security Services & Other Port-

Related Services)Endorsement for Issuance of Entry/Exit Pass

8

8/12/2019 ARTA 2014-06-19

9/130



Regular Garbage and Waste Collection

Special Garbage and Waste Collection

Issuance of Tipping Permit for Solid Waste Transfer

OFFICE SERVICES DEPARTMENT

Issuance of Daily Pass / One-Month Temporary Pass

Issuance of Temporary Computerized ID or Computerized ID Card

PUBLIC HEALTH AND SAFETY DEPARTMENT

Issuance of PHSD Clearance for SBMA Accreditation

SEAPORT DEPARTMENT

Issuance of Manual Gate Pass & Sub-Gate Pass

Issuance of Bring-in Permit

Issuance of Temporary Transfer Permit

Issuance of Local/Foreign Transshipment Declaration

Issuance of Vessel Entry Clearance

Issuance of Vessel Exit Clearance

Issuance of Clearance for Cargoes Exiting Tipo

Processing of Automated Gate Pass / Sub Gate Pass

TOURISM DEPARTMENT

Reservation Services

Tourist Reception Services

Issuance of Event Permit

Issuance of Advertising Permit

SBECC Reservation Services

Tourism Standard Classification Services

TRADE FACILITATION AND COMPLIANCE DEPARTMENT

Import Processing

Export Processing9

8/12/2019 ARTA 2014-06-19

10/130


TRANSPORTATION AND COMMUNICATIONS DEPARTMENT

Issuance of Authority to Release for Duty-Free & Tax-Exempt Motor

Vehicles

Issuance of Certificate of Admission for Duty-Free & Tax-Exempt

Motor Vehicles

Issuance of Accreditation for Transportation Services

Issuance of Vehicle Decal/StickerIssuance of Conduction Pass for Tax-Exempt & Duty-Free Motor

Vehicles

VISA AND ACCREDITATION OFFICES

Issuance of Accreditation

Issuance of Special Subic-Clark Visa (SS-CV)

10

8/12/2019 ARTA 2014-06-19

11/130

FRONT-LINE SERVICES GUIDE

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF PERSONAL ACCESS PASS

SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM)

WHO MAY AVAIL OF THE

SERVICE

SBIA PERSONNEL, SBIA LOCATORS, GOVT. SUPPORT

AGENCIES, & SBMA SUPPORT DEPARTMENTS

REQUIREMENTS Please refer to the required forms/documents below.

STEP ACTIVITYPROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED

FORMS/DOCUMENTS FEES

1 Acceptance of

request letter &application form

5 mins Records and Pass

Control Officer,ManagementServices Division

(MSD)

SBIA locators

SBIA supportagencies

(CAAP, PAG-ASA, PNP-

AVSG & CIQ)and SBMA

supportdepartments/units (Medical,

Fire, K-9 &Security)

SBIA Access Pass Form

NBI Clearance (Local)Two (2) 1x1 pictures

SBIA Locators

PhP100.00_____________Others:

Free of charge

2 Logging ofrequest letter andapplication

15 mins

3 Review andassessment ofapplication

3 days

4 Approval ofAccess PassApplication

1 day

5 Issuance ofBillingAssessment &Payment to FieldCashier at SBIA

15 mins


5 mins

END OF TRANSACTION

AIRPORT DEPARTMENT

11

8/12/2019 ARTA 2014-06-19

12/130


AIRPORT DEPARTMENT

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF OFFICIAL BUSINESS (OB)

PASS



SERVICE

SBMA-ACCREDITED CONTRACTORS OF SBIA

LOCATORS


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1

Acceptance of

letter request &application form

5 mins

Records & PassControl Officer,

Management

Services (MSD)

Staff)

SBMA-Accredited

Contractor

of SBIA

Locator

Letter-request & two (2) 1x1 IDpictures

PhP80.00

2 Logging ofletter-request &

application15 mins

3

Evaluation of

request 1 day

4 Approval ofletter-request 1 day

5 Issuance ofBilling

Assessment &

Payment to

Field Cashier at

SBIA

15 mins

6 Issuance/release of OB

Pass5 mins

END OF TRANSACTION

12

8/12/2019 ARTA 2014-06-19

13/130


AIRPORT DEPARTMENT

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF FLIGHT LINE DRIVERS

PERMIT (Green & Yellow)



SERVICESBIA AUTHORIZED DRIVERS & SBIA LOCATORS


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Acceptance ofrequest letter &application form

5 mins Records and PassControl Officer,Management

Services Division(MSD)

SBIA locatorsandSBIA

authorizeddrivers

LTO-issued Professional DriversLicense (LTO) & SBMA-issuedDrivers License

For Green Permit

SBIA Locators:PhP50.00


15 mins SBIAauthorizeddrivers:

Free of charge

For YellowPermit

3 Review andassessment ofapplication

1 days SBIA Locators:PhP80.00

4 Flight LineSeminar

1 day SBIAauthorizeddrivers:

Free of charge

Additional1

step

for

Yellow

PermitOnly

Flight Line Test

1 day

5 Approval of FlightLine Drivers

Permit

1 day

6 Issuance ofBilling

Assessment &Payment to FieldCashier of SBIA

15 mins

7 Issuance ofPermit

5 mins

END OF TRANSACTION13

8/12/2019 ARTA 2014-06-19

14/130

here to avail of the

epartmentsrvices:

Bldg. 8015, Argonaut Highway, Subic Bay Freeport Zone 2222

ontact Numbers: Tel: (047) 252-3131

Trunkline: (047) 252-9360-65


AIRPORT DEPARTMENT

14

8/12/2019 ARTA 2014-06-19

15/130


How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF BUILDING PERMIT



SERVICE

SBFZ LOCATORS/INVESTORS &/OR

RESIDENTS/LESSEES/SBMA DEPARTMENTS


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Issuance ofchecklist of

requirements &application form

10 mins BPSD Receiving Locator/SBFResidents/SBMA

Departments

Checklist of requirements& application form None

2 Receipt &evaluation of

submitteddocuments

10 mins

BPSD Personnel Locator/SBF

Residents/SBMA

Departments

Application form,

standard building plans,

lot plan

& other documents;

Contract of Lease,

Certificate of Registration

& Tax Exemption;

& clearance from

Ecology Center / DENR

3 Logging ofapplication &assignment ofbuilding permit

number

10 mins BPSD Personnel

4 Preparation,review

& signing oftransmittal

memorandum toconcerned

SBMAdepartments/offices

2 working days BPSD

Personnel/

Division Chief/

Department

Manager

Co-employee Memorandum/

Transmittal letter

5 Transmittal/delivery

ofmemorandum,plans & other

requirements toconcerned

departments

2 working days BPSD Personnel Other concerned SBMA

departments/

offices

Memorandum/

Transmittal letter &

building plans

6 Review &assessment of

plans byconcernedarchitect/engineers

& concernedSBMA

departments/offices

12 working

days

BPSD Personnel Electrical Engineer/

Mechanical Engineer/Structural Engineer/

Master Plumber/

Architect

Building plans &

supporting documents(i.e. structural analysis,

hydraulic analysis etc.)

BUILDING PERMIT AND SAFETY DEPARTMENT BPSD)

15

8/12/2019 ARTA 2014-06-19

16/130


BUILDING PERMIT AND SAFETY DEPARTMENT BPSD)STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


7 Collation ofcomments &

recommenda-tions,

& checking/verification ofcompliance to

therequirements of

concerneddepartments &

offices

3 working days BPSD Personnel Co-employee Building plans, letter from

concerned SBMA

departments & comments

from BPSD

8 Assessment ofbuilding permit

fee

1 day BPSD Personnel Co-employee Regulatory Group's

Consolidated Schedule of

Fees, Permits, Clearances

& other documents;

clearances from concerned

SBMA departments/offices

&

building plans

Per

Regulatory

Group's

Consolidated

Schedule of

Fees,

Permits,

Clearances &

other

documents

9 Preparation of

building permit& assessment

slip for signature

1 hour BPSD Personnel Co-employee Building permit,

assessment slip, buildingplans & clearances from

concerned SBMA

departments/offices

10 Review &approval/signing

of buildingpermit &

assessment slip

2 working days Department

Manager

BPSD Division

Chief

11 Delivery ofletter/billing

assessment to

locator/SBFresident/other

SBMAdepartments

2 working days BPSD Personnel Locator/SBF

Resident/ other

SBMA

departments

Assessment slip/letters

12 Receipt ofphotocopy of

the officialreceipt (proof of

payment)

10 mins BPSD Personnel Locator/SBF

Resident

Official Receipt

13 Issuance/release of

building permit


Resident/other

SBMA

departments

Building Permit

END OF TRANSACTION

16

8/12/2019 ARTA 2014-06-19

17/130

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF OCCUPANCY PERMIT



SERVICE


RESIDENTS/LESSEES/SBMA DEPARTMENTS


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Issuance ofchecklist of

requirements &application form

10 mins BPSD Receiving Locator/SBF

Residents/SBMADepartments

Checklist of requirements

& application form

None

2 Receipt &evaluation of

submittedapplication

requirements &scheduling ofSBMA jointinspection

14 working

days to 2

months

BPSD Personnel Locator/SBF

Residents/SBMA

Departments

Request letter, Certificate

of Completion,

construction logbook,

as-built plans & Megger

test result

3 Logging ofapplication

10 mins BPSD Personnel

4 Joint inspectionof building &

premises

1 day BPSD Personnel Locator/SBF

Residents/SBMA

Departments

5 Collation ofcomments andrecommenda-tions from allconcerned

departments

7 working days BPSD Personnel Other SBMA

Departments

Report from concerned

SBMA

departments/offices

6 Receipt ofrequest to

conduct secondinspection


Resident/SBMA

Departments

Request letter

7 Provideschedule ofsecond jointinspection

7 working days BPSD Personnel Locator/SBF

Resident/SBMA

Departments

8 Conduct ofsecond jointinspection

1 day BSPD Personnel Locator/SBF

Residents/SBMA

Departments



17

8/12/2019 ARTA 2014-06-19

18/130


BUILDING PERMIT AND SAFETY DEPARTMENT BPSD)STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


9

Preparation ofTemporary/Permanent

Certificate ofOccupancy &

Assesment ofoccupancypermit fee

1 day BPSD Personnel

Co-

employee Regulatory Group's

Consolidated Schedule of

Fees, Permits, Clearances &

other documents; as-built

plans; & clearances from

concerned SBMA

departments/offices

Per

Regulatory

Group's

Consolidated

Schedule of

Fees, Permits,

Clearances &

other

documents

10

Review &approval/signing

Temporary/Permanent

Certificate ofOccupancy &

Assessment Slip

1 to 3 months BPSD

Department

Manager

BPSD

Division

Chief/ Other

SBMA

departments

Temporary/Certificate of

Occupancy, assessment slip &

as-built plans

11

Delivery ofletter/ billing

assessment to

locator/SBFResident

2 working days BPSD Personnel Locator/ SBF

Resident

Signed letter/assessment slip

12

Receipt ofphotocopy of theOfficial Receipt

(proof ofpayment)

10 mins BPSD Personnel Locator/ SBF

Resident

Official Receipt

13

Issuance/release of

Temporary/Certificate ofOccupancy

10mins BPSD Personnel Locator/ SBF

Resident/

SBMA

Departments

Temporary Occupancy Permit/

Permanent Occupancy Permit

Certificate

END OF TRANSACTION

18

8/12/2019 ARTA 2014-06-19

19/130


epartmentsrvices:

2F, Regulatory Bldg., Rizal Highway corner Labitan Street, Subic Bay Freeport Zone

2222

ontact Numbers: 1. Issuance of Building Permit

Telefax (047) 252-4015

2. Issuance of Occupancy Permit

(047) 252-4723



19

8/12/2019 ARTA 2014-06-19

20/130


BUSINESS AND INVESTMENT GROUP BIG)

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE / RENEWAL OF :

*CERTIFICATE OF REGISTRATION [CR],


and CERTIFICATE OF TAX EXEMPTION

[CRTE]



SERVICE

PROSPECTIVE LOCATORS

EXISITING LOCATORS


This process is a continuation of the business process and

evaluation system which begins after the SBMA Management

and / or SBMA Board approval of a business proposal .

New:

Process commences / proceeds upon approval of business

entity and its activity , with corresponding lease / sublease.

Existing:

Process commences upon completion of inspection andreceipt of no objection reports and documentary requirements

from locators.

STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 For New

Submission byproponent ofcompleteregistrationrequirements

For Renewal

Submission byproponent ofcompleterequirements forrenewal(N.B.: Renewal ofBPTO is under the

Office of the SDAfor Regulatory)

For Steps 1 to 3:One (1) day only

Receiving Clerkand/ or Account

Officer

ProponentLocator

A. For Initial Registration Copy of receipt for payment

of fee for CR and/or CTE Certified true copy of SEC

Registration with Articles ofIncorporation and ByLaws

Notice to Proceed from theEcology Center

Signed and notarized leaseagreement

Proof of payment for :(1)Advanced rental(2)Security deposit

For CTE: Certificate ofConformity

B. For Renewal Copy of receipt for payment

of fee for CR and/or CTE For CTE: Certificate of

Conformity

CR: US$ 150

CTE: US$100

Business Plate:$20

__________

CR: US$ 150

CTE: US$100

Business PlateSticker: Php200

20

8/12/2019 ARTA 2014-06-19

21/130


BUSINESS AND INVESTMENT GROUP BIG)STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


2

Review by AO ofdocumentssubmitted(accuracy,authenticity)

Account Officer ProponentLocator

3

A O endorses thedrafting of the CR-CTE-BPTO to theRegistration

Officer

Account Officer

4

Drafting of CR-CTE-BPTO by theRegistrationOfficer

For Steps 4 to 6:One (1) day

RegistrationOfficer

5

Review of CR-CTE-BPTO byAO, includingDocketing ,initialsof originating BIDManagers

Account Officer,Department

Manager

6

Endorsement ofthe CR-CTE-BPTO to theOffice of the SDAfor Business andinvestment

Account Officer

7

Signing of theCR-CTE-BPTO bythe SDA forBusiness andInvestment

Steps 7 to 8:One (1) to

three (3) days

Senior DeputyAdministrator

(SDA) forBusiness andInvestment

DocumentsOfficer- SDAs

Office

8

Endorsement ofthe signed CR-CTE-BPTO to theRegistrationOfficer

21

8/12/2019 ARTA 2014-06-19

22/130


BUSINESS AND INVESTMENT GROUP BIG)STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


9 Recording of thesigned CR-CTE-BPTO andpreparation ofcover letter byRegistrationOfficer( if applicable)

Half (1/2) day RegistrationOfficer

10 Issuance of CR-

CTE-BPTO,business plateand sticker

Half (1/2) day Account Officer,

RegistrationOfficer

Proponent

Locator

Requirement after Issuance of

CR-CTE-BPTO:

Performance bond for thosewith development projectswithin thirty (30) days.

GSIS for main lessee withexisting structure , theapplicant shall submit theInsurance Policy withGovernment ServiceInsurance System statingSBMA as the beneficiarywithin thirty (30) days afterissuance of signed andnotarized Lease Agreement.

END OF TRANSACTION

22

8/12/2019 ARTA 2014-06-19

23/130


epartmentsrvices:

Bldg. 225, Dewey Ave., Subic Bay Freeport Zone 2222

Room 103, Bldg. 662, Taft Street, Subic Bay Freeport Zone 2222 (ICT)

ontact Numbers: 1. Issuance / Renewal of :

*CERTIFICATE OF REGISTRATION [CR]



Business & Investment Departments

For General Business (047) 252-4394 to 97

For Manufacturing & Maritime (047) 252-4632 to 36

For Logistics (047) 252-4626 to 27

For Leisure (047) 252-4105/4398

For ICT (047) 252-4995


BUSINESS AND INVESTMENT GROUP BIG)

23

8/12/2019 ARTA 2014-06-19

24/130


FIRE DEPARTMENT

How to avail of theservice:

FRONT-LINE SERVICE ISSUANCE OF HAZARDOUS

OPERATION PERMIT(Required for Welding, Cutting, Tar Pot,

Brazing,Bonfire, Fireworks Display, Open

Fires & other fire-related hazardous

works &/or activities)



SERVICE

SBFZ LOCATORS &/OR SBMA-ACCREDITED

SERVICE PROVIDERS


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt of written,walk-in or phoned-in request forHazardousOperation Permit

5 mins Fire SafetySpecialists

SBFZLocators&/or

SBMA-accredited

ServiceProvider

Written request(Not applicable for walk-in or

phoned-in requests)

2 Inspection ofHazardousOperation site todetermine ifsafety-compliantor not

45 mins Fire SafetySpecialists

Fire-watch, fire extinguisher, tools& equipment for hazardous

work in good condition & areacleared of combustibles

3 Filling-out &signing of BillingAssessment Form

5 mins Admin Staff Billing Assessment Form

4 Receipt ofpayment ofHazardousOperation Permit

15 mins SBMA Treasury Official Receipt PhP500

5 Receipt of copy ofOfficial Receipt

3mins Admin Staff Copy of Official Receipt

6 Filling out &

issuance ofHazardousOperation Permit

5 mins Fire Safety

Specialists

Hazardous Operation Permit


8/12/2019 ARTA 2014-06-19

25/130

8/12/2019 ARTA 2014-06-19

26/130


LABOR DEPARTMENT

How to avail of the

service:

FRONT-LINE SERVICE MANPOWER SOURCING SERVICES

SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM) No Noon Break


SERVICESBFZ LOCATORS/INVESTORS & JOB APPLICANTS


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt of

ManpowerRequest

1a Receipt ofRequest forRecruitmentAssistance (RRA)

2 mins Evaluation/AccountOfficers

HR/ADMN oflocators/

investors withjob openings

Request for RecruitmentAssistance (RRA) form dulysigned by locator/ investor or

authorized representative

None

1b Recording ofRRA

5 mins Evaluation/AccountOfficers

Duly accomplishedRRA form

1c Preparation/Encoding of job

announcementswith jobqualificationrequirements forposting at BulletinBoards

15 mins Encoders Encoderof job

announcementfor posting

1d Approval ofencoded JobAnnouncements

2 mins Manpower ServicesDivision (MSD)

Chief or alternate

Account Officer

1e Dissemination/

posting ofapproved JobAnnouncementson BulletinBoards/emailblast by theAuxiliary ServicesDivision-OfficeServicesDepartment

15 mins (posting

at Bulletin Boardis made at 4:45to 5:00pm; emailblast is done a

day after)

Encoder/

Messenger/ Utili ty

Job Applicants/

Other SBMADepartments/

Partners withinSBFZ & other

areas

2 Receipt ofresume / bio-data/ job applicationof applicant

26

8/12/2019 ARTA 2014-06-19

27/130


LABOR DEPARTMENTSTEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


2a Receipt &pre-evaluation ofapplicants

resume / bio-data& supportingdocuments

3 mins Receiving Officers JobApplicants

Applicant's resume/biodatawith 2x2 picture & the ff.

attachments:Copy of birth certificate,

transcript of records or diploma,NBI or police clearance

& proof(s) of work experiences

Application log sheet forapplicant's registration

2b Issuance of actionslip with controlnumber tofacilitate follow-upprocedure

5 mins Action slip issued afterregistration, indicating date &

time for follow-up of the status ofapplication

2c Endorsement ofregisteredapplicant fromReceivingSection, Subic

Gym,to the EvaluationSection, Bldg. 255

1 day Driver ReceivingOfficer,

AccountOfficer

None

3 Evaluation &endorsement ofjob application

3a Receipt & sortingof applicationsfrom Subic Gymassigned to

Account Officer

30 mins Evaluator

3b Evaluation of jobapplication perqualificationrequirement of theposition

5 mins

3c Preparation ofRegister ofEligibles (ROE) orlist of qualified

candidates for theposition requiredby the companies

20 mins Resume/bio-data of applicants

27

8/12/2019 ARTA 2014-06-19

28/130



PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


3d Issuance &endorsement ofROE

5 mins HR/Adminof locators/

investorswith job

openings

Register of Eligibles (ROE) forms,resume/bio-data

END OF TRANSACTION

28

Notes:

Since the recruitment process of locators is beyond the offices control, the preparation

of notices for interview/examination is the responsibility of each locators.

MSD shall use it as a basis for approval of one day gate pass to concerned job

applicants who are scheduled for examination//interview and shall be forwarded to

OSD-PPCD.

Posting and/or dissemination of notices shall be done at the Receiving Section, Subic

Gym, bulletin boards; copies shall be forwarded to OSD-PPCD

8/12/2019 ARTA 2014-06-19

29/130


LABOR DEPARTMENT

How to avail of the

service:

FRONT-LINE SERVICE ENDORSEMENT FOR ISSUANCE OF

ENTRY/EXIT PASS



SERVICESBFZ LOCATORS-INVESTORS/WORKERS


STEP

ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt &evaluation ofApplication forEndorsement forIssuance of GatePass/ID RequestForm(new/renewal)

5 mins GatepassProcessor HR/Adminrepresentativeof locators/investors

Initial: Three (3) copies of dulyaccomplished Application forEndorsement for Issuance of Gate

Pass/ID, Office Services Dept.(OSD) Pass Issuance & Control

Division Information Sheet,Photocopy of resume/bio data

received by Manpower ServicesDivision (MSD) in Subic Gym,

Police Clearance for hired workersfrom Olongapo, Bataan &

Zambales/ NBI Clearance for hiredworkers from other places of origin,

SBFZ Locators/Investors updatedMasterlist of Employees,

Justification letter for direct hires.

None

2 Assignment ofControl Number &duration ofEntry/Exit Pass

3 mins Renewal: Three (3) copies of dulyaccomplished Application for

Endorsement for Issuance of GatePass/ID form and company letterrequest, photocopy of expired ID,Police/NBI clearance as detailed

above.

3 Signing &Approval ofendorsement forEntry/Exit Pass

2 mins Authorizedsignatories:Labor Dept.Manager/Manpower

Services DivisionChief

(alternate)/otherassigned alternate

signatories

For applicants aged 15 to lessthan 18 years (as defined underDOLE Department Advisory No.

01-08):In addition to the requirements

above-Notarized parentsconsent; and applicants birth

certificate, justification letter fordirect hires

4 Issuance/releaseof endorsementfor Entry/ExitPass

5 mins GatepassProcessor


8/12/2019 ARTA 2014-06-19

30/130


LABOR DEPARTMENT

How to avail of the

service:


ALIEN EMPLOYMENT PERMIT (AEP)



SERVICEFOREIGN SBFZ LOCATORS/INVESTOR/WORKERS


STEP

ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt &evaluation ofapplication forAlien EmploymentPermit (AEP)Endorsement

10 mins AEP EndorsementProcessor HR / ADMIN orAuthorizedRepresentative

of Locators/Investor &/or

foreignapplicants/nationals

IN FOUR (4) SETS:

Endorsement for AEPApplication Form (dulynotarized)

DOLE AEP Application Formwith latest 1x1 picture takennot more than six (6) months

Photocopy of Passport allstamped pages with latestarrival & valid visa

US$20.00

2 Scheduling ofpersonal interviewof foreignemployee-applicant

5 mins AEP EndorsementProcessor

Duly notarized EmploymentContract/Letter ofAppointment/ConsultancyAgreement

If elective officer andstockholder/member of theBoard of Directors: SECArticles of Incorporation, latestGeneral Information Sheet(GIS),Board Resolution/Corporate Secretary s

Affidavit ( duly notarized) Photocopy of CR/CTE/BPTO Organizational structure Proof of Tax identification

Number (TIN) Clearance Certificate from the

Bureau of Immigration thatforeign national is clearedfrom Hold Departure, Blacklist,Watch list and / or IntelligenceDerogatory Record

Photocopies of AEP and AlienCertificate Registration (ACR)I-Card (for renewal)

30

8/12/2019 ARTA 2014-06-19

31/130



PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


3 Foreignemployees

Personalappearance andinterview

30 mins Dept. Manager orAlternates:Manpower

Services DivisionChief/Conciliation

and EmployeeWelfare Division

Chief/OIC-Service

Contracting Office

(SCO)/ OICWorkforce

DevelopmentDivision (WDD)

ForeignNational

Applicant

4 Preparation,Signing andIssuance ofBilling Statementfor AEPEndorsement


Interviewer: Dept.Manager /Alternate:Authorized

signatory

HR / ADMIN orAuthorized

Representativeof locators/

investors &/orforeign

applicants/nationals

5 Payment of AEPEndorsement

10 mins(Depends on

Client/Customerschedule ofpayment)

Treasury Dept.Cashier / Client-

Customer

Billing Statement Form

6 Preparation ofAEPEndorsement forReview/Evaluation ofMSD DivisionChief

15 mins AEP EndorsementProcessor;

MSD DivisionChief

Copy of Official Receipt

7 Approval/Signingof AEPEndorsement

Within one (1) day Dept. Manager orAlternate Signatory

8 Recording andphotocopying ofapproved AEPendorsement

10 mins AEP EndorsementProcessor/

ReproductionOperator

9 Release of AEPEndorsement


END OF TRANSACTION

31

8/12/2019 ARTA 2014-06-19

32/130


LABOR DEPARTMENT

How to avail of the

service:


PROVISIONAL PERMIT TO WORK (PPW)





STEP

ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt &evaluation ofapplication forProvisional Permitto Work (PPW)endorsement

10 mins PPW EndorsementProcessor HR / ADMIN orAuthorizedRepresentative



Cover letter address to:Atty: SEVERO C. PASTOR, Jr.,Manager, Labor DepartmentAttention: MR. ROMMEL M.AQUINO, Division Chief,Manpower Services

Bureau of Immigration (BI) FormRADJR-2012-01 (Available fromthe Manpower Services Division inBldg. 255/downloadable at:www.immigration.gov.ph), withlatest 2x2 picture taken not more

than six (6) months

Photocopy of Passport all stampedpages with latest arrival & validvisa

Duly notarized EmploymentContract/Letter of Appointment/Consultancy Agreement

US$30.00

2 Scheduling ofpersonal interview

of foreignemployee-applicant

5 mins PPW EndorsementProcessor If elective officer and

stockholder/member of the Boardof Directors: SEC Articles ofIncorporation, latest GeneralInformation Sheet ( GIS),BoardResolution/ Corporate Secretary s

Affidavit ( duly notarized)

Photocopy of CR/CTE/BPTO Resume/bio-data with latest 2x2

picture Organizational structure Proof of Tax identification Number

(TIN)

Clearance Certificate from theBureau of Immigration that foreignnational is cleared from HoldDeparture, Blacklist, Watch list and/ or Intelligence DerogatoryRecords 3

2

8/12/2019 ARTA 2014-06-19

33/130



PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


3 Foreignemployees

Personalappearance andinterview




Chief/OIC-Service

Contracting Office

(SCO)/ OICWorkforce


ForeignNational

Applicant

Certificate of Appearance withDuties & Responsibilities

Original Passport

4 Preparation,Signing andIssuance ofBilling Statementfor PPWEndorsement

15 mins PPW EndorsementProcessor


signatory





5 Payment of PPWEndorsement

10 mins(Depends on



Customer


6 Preparation ofPPWEndorsement forReview/Evaluation ofMSD DivisionChief

15 mins PPW EndorsementProcessor;

MSD DivisionChief


7 Approval/Signingof PPWEndorsement


8 Recording andphotocopying ofapproved PPWendorsement

10 mins PPW EndorsementProcessor/


9 Release of PPWEndorsement

5 mins PPW EndorsementProcessor

END OF TRANSACTION

33

8/12/2019 ARTA 2014-06-19

34/130


LABOR DEPARTMENT

How to avail of the

service:


SPECIAL WORK PERMIT (SWP)





STEP

ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt &evaluation ofapplication forSpecial WorkPermit (SWP)endorsement

10 mins SWP EndorsementProcessor HR / ADMIN orAuthorizedRepresentative



Cover letter address to:Atty: SEVERO C. PASTOR, Jr.,Manager, Labor DepartmentAttention: MR. ROMMEL M.AQUINO, Division Chief,Manpower Services

Bureau of Immigration (BI) FormRADJR-2012-01 (Available fromthe Manpower Services Division inBldg. 255/downloadable at:www.immigration.gov.ph), withlatest 2x2 picture taken not more

than six (6) months

Photocopy of Passport all stampedpages with latest arrival & validvisa

Duly notarized EmploymentContract/Letter of Appointment/Consultancy Agreement

US$30.00

2 Scheduling offoreign

employeespersonal interviewby the DepartmentManager/AuthorizedInterviewers

5 mins SWP Processors If elective officer and

stockholder/member of the Boardof Directors: SEC Articles ofIncorporation, latest GeneralInformation Sheet ( GIS),BoardResolution/ Corporate Secretary s

Affidavit ( duly notarized)

Photocopy of CR/CTE/BPTO Resume/bio-data with latest 2x2

picture Organizational structure Proof of Tax identification Number

(TIN)

Clearance Certificate from theBureau of Immigration that foreignnational is cleared from HoldDeparture, Blacklist, Watch list and/ or Intelligence DerogatoryRecords 3

4

8/12/2019 ARTA 2014-06-19

35/130



PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


3 Foreignemployees

Personallinterview




Chief/OIC-Service

Contracting Office

(SCO)/ OICWorkforce


ForeignNational

Applicant

Certificate of Appearance withDuties & Responsibilities

Original Passport

4 Preparation,Signing andIssuance ofBilling Statementfor SWPEndorsement

15 mins SWP EndorsementProcessor


signatory





5 Payment of SWPEndorsement

10 mins(Depends on



Customer


6 Preparation ofSWPEndorsement forReview/Evaluation ofMSD DivisionChief

15 mins SWP EndorsementProcessor;

MSD DivisionChief


7 Approval/Signingof SWPEndorsement


8 Recording andphotocopying ofapproved SWPendorsement

10 mins SWP EndorsementProcessor/


9 Release of SWPEndorsement

5 mins SWP EndorsementProcessor

END OF TRANSACTION

35

8/12/2019 ARTA 2014-06-19

36/130


LABOR DEPARTMENTFRONT-LINE SERVICE ISSUANCE OF CERTIFICATE OF

ACCREDITATION (MANPOWERSERVICES, SECURITY SERVICES,

JANITORIAL/MESSENGERIAL

SERVICES & OTHER PORT RELATED

SERVICES)



SERVICESBFZ SERVICE CONTRACTORS

REQUIREMENTS New:

Letter of Intent, Application Form for Accreditation, SBF

Clients Endorsement/Service Contract, Company Profile,

SEC/DTI/CDA Registration, SSS/PhilHealth/HDMF

Registration, DOLE 1020 Registration, Income Tax Return w/

Audited Financial Statement, List of Company Officers & List

of Employees

Additional Requirements for special types of service:

1. DOLE D.O. 18-A (Manpower /Janitorial Services/Security

Services)

2. PNP-SOSIA License(Security Services)3. Performance/Surety Bond (Security & Ship Chandling

Services)

4. Marina Certificate (Port-related services)

For Port Workers (Cabo & Yagyag):

1. Endorsement Letter from SBF Principal Company

2. Application Form

3. Police/NBI Clearance

4. Medical Certificate

Renewal only:

Certificate of Good Standing Performance from SBF Locator-

Client, 12-month Payroll with corresponding Daily Time

Records (DTRs), Proof of 13th Month Pay, Proofs of SSS,

PhilHealth & Pag-IBIG Remittances, Clearances from the ff:

SBMA units: Accounting Dept., Legal Dept., Intelligence

Office.

Other requirements for new/renewal of Certificate of

Accreditation:

Clearances from the ff. SBMA units: Public Health & Safety

Dept., Ecology Center, Law Enforcement Dept. & Seaport

Dept., Accident Insurance coverage for high-risk jobs

How to avail of the

service:36

8/12/2019 ARTA 2014-06-19

37/130



PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt ofapplication foraccreditation,including requireddocuments(new/renewal)

Within the day Account Officer SBF ServiceContractor

Duly accomplished applicationform & supporting documents

consisting of requirements listedabove

US$200.00PhP500.00(for Cabo)

PhP25(for Yag-yag)

2 Pre-assessmentof the submittedapplication for

accreditationincludingattacheddocuments

DepartmentManager

3 Evaluation/verification ofapplication foraccreditation,includingrequireddocuments

Account Officer/Evaluator

4 Issuance ofBillingAssessment/Order of Payment& Receiving ofReceipt ofPayment forAccreditation

5 mins Division Chief SBF ServiceContractor

Billing Assessment/Order ofPayment Form, Official Receipt

(OR)

5 Preparation ofCertificate of

Accreditation &Assignment ofControl Number

15 mins Division Chief

6 Preparation ofrecommendationfor approval ofCertificate ofAccreditation

15 mins DepartmentManager

Original copy of Certificate ofAccreditation

7 Signing ofCertificate of

Accreditation

Within the day Sr. DeputyAdministrator for

Support Services

Original copy of Certificate ofAccreditation, photocopy of

Official Receipt (OR) of payment8 Issuance/release

of Certificate ofAccreditation

5 mins Account Officer Signed Original Certificate ofAccreditation

END OF TRANSACTION 37

8/12/2019 ARTA 2014-06-19

38/130


LABOR DEPARTMENT

How to avail of the

service:


ENTRY/EXIT PASS



SERVICESBMA ACCREDITED SERVICE CONTRACTORS


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1a Receipt &evaluation ofEntry/Exit PassApplication Form(new/renewal)

15 mins Account Officer SBMA-accreditedService

Contractor

Valid SBMA Certificate ofAccreditation, Entry/Exit PassApplication Form, Police/NBI

Clearance & resume/biodata withtwo (2) 2x2 photos

None

1b Assignment ofControl Number &duration ofEntry/Exit Pass

2 Review &verification ofapplication foraccreditation,includingdocumentrequirements

2 mins ServiceContracting Office

(SCO)Division Chief

Entry/Exit Pass & ApplicationForm

3 Approval ofendorsement for

Entry/Exit Pass

2 mins DepartmentManager

4 Issuance/releaseof endorsementfor Entry/ExitPass

5 mins Account Officer

END OF TRANSACTION

38

8/12/2019 ARTA 2014-06-19

39/130


Departmentsservices:

1F, Rm.125 and Rm.138, Barryman Street, Subic Bay Freeport Zone 2222 (for #s 1-5)

2F, Rm.210, Barryman Street, Subic Bay Freeport Zone 2222 (for #s 6-7)

ontact Numbers: 1. Manpower Sourcing Services

(047) 252-4073/4101

2. Endorsement for Issuance of Entry/Exit Pass for SBF Investors/Locators

(Initial / Renewal)

(047) 252-4073/4101

3. Endorsement for Alien Employment Permit (AEP)

(047) 252-4073/4101

4. Endorsement for Provisional Permit to Work (PPW)

(047) 252-4073/4101

5. Endorsement for Special Work Permit (SWP)

(047) 252-4073/4101

6. Issuance of Certificate of Accreditation (Manpower Services,Janitorial / Messengerial

Services, Security Services & Other Port-Related Services)

(047) 252-4861/4542

7. Endorsement for Issuance of Entry/Exit Pass(047) 252-4861/4542

Department Fax No. (047) 252-4494


LABOR DEPARTMENT

39

8/12/2019 ARTA 2014-06-19

40/130

How to avail of the

service:

FRONT-LINE SERVICE REQUEST FOR REGULAR COLLECTION

(GARBAGE/WASTE)



SERVICE


SBMA-ACCREDITED CONTRACTOR/HAULER


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt of requestfor regularcollection

5 mins Solid WasteManagement Officer

RequestingSBFZ

locator/investor &/or

resident/lesseeSBMA-

AccreditedContractor

US$1.00 perbag

2 Inspection ofwaste/garbage.

Issuance ofOfficial RequestForm andscheduling ofcollectionaccording toclients preference.And provision ofRegularCollection

4 hours Solid WasteManagement Officer

Official Request Form

Regular Collection Form

3 Collection ofwaste/garbageaccording toschedule. Locatorsigns on theRegular CollectionForm toverify/confirm thetotal number ofbags ofwaste/garbage

collected

1 day Solid WasteManagement

Personnel

Regular Collection duly signed byclient



40

8/12/2019 ARTA 2014-06-19

41/130

STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


4 Preparation ofmonthly billingreport andforwarding thesame to theSBMA AccountingDepartment

2 days Solid WasteManagement Billing

Officer

Regular Collection Form dulysigned by client

Monthly Billing Report

5 Issuance of

Monthly BillingStatement

SBMA Accounting

Department

Billing Statement

6 Payment at SBMATreasuryDepartmentCashier

Client Billing Statement

END OF TRANSACTION



41

8/12/2019 ARTA 2014-06-19

42/130

How to avail of the

service:

FRONT-LINE SERVICE REQUEST FOR SPECIAL COLLECTION

(GARBAGE/WASTE)



SERVICE




STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt of requestfor specialcollection


RequestingSBFZ




Php4,500.00per truck load

2 Inspection ofwaste/garbage.

Determine type ofequipment to beused andmanpower, andscheduledate/time ofcollection. Issueapproved specialcollection request.

4 hours Solid WasteManagement Officer

Special Collection Form

3 Collection ofwaste/garbageaccording toschedule. Locatorsigns on theWaste CollectionForm toverify/confirm thetotal number oftruckload(s)collected.

1 day Solid WasteManagement

Personnel


4 Monitoring/Recording of thetotal no. oftruckload tipped

1 day Solid WasteManagement Officer




42

8/12/2019 ARTA 2014-06-19

43/130

STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


5 Preparation ofmonthly billingreport andforwarding thesame to theSBMA AccountingDepartment

2 days Solid WasteManagement Billing

Officer


Monthly Billing Report

6 Issuance of

Monthly BillingStatement

SBMA Accounting

Department

Billing Statement

7 Payment at SBMATreasuryDepartmentCashier

Client Billing Statement

END OF TRANSACTION



43

8/12/2019 ARTA 2014-06-19

44/130

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF TIPPING PERMIT

FOR SOLID WASTE TRANSFER



SERVICE




STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Filling up of SolidWaste TransferDocument

Client RequestingSBFZ




Solid Waste Transfer Document Php1,800.00per truck load

2 Acquiring of

Clearance fromthe Procurementand PropertyDepartment(PPMD) and theBureau ofCustoms (BOC)

Client Solid Waste Transfer Document

3 InspectGarbage/Waste tobe disposed andSolid WasteTransferDocuments ifCleared by PPMDand BOC


Waste GeneratorCertification/Authorization to

haul Garbage/Waste &SBMA Accreditation (Hauler)

4 Issuance of BillingAssessment Formand logging of theSolid Waste

TransferDocuments


Solid Waste Transfer Document

Billing Assessment Form



44

8/12/2019 ARTA 2014-06-19

45/130

STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


5 Payment at theSBMA TreasuryDepartment

Client Billing Assessment Form

6 Endorsement ofSolid WasteTransferDocument forapproval and

photocopying ofapproveddocuments forfiling


Official Receipt


7 Issuance andlogging ofapproved SolidWaste TransferDocument



8 Surrender oforiginal copy ofSolid WasteTransferDocument prior toexiting the TipoSentry Plaza Gate


9 Recording of allcollected SolidWaste TransferDocuments



END OF TRANSACTION



45

8/12/2019 ARTA 2014-06-19

46/130


epartmentsrvices:

Maintenance: Bldg. 275, Aguinaldo Street, Subic Bay Freeport Zone 2222

Transportation: Canal Road, Subic Bay Freeport Zone 2222

ontact Numbers: 1. Regular Garbage and Waste Collection

(047) 252-4309

2. Special Garbage and Waste Collection

(047) 252-4309

3. Issuance of Tipping Permit for Solid Waste Transfer

(047) 252-4309



46

8/12/2019 ARTA 2014-06-19

47/130

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF DAILY PASS/

ONE-MONTH TEMPORARY PASS

SCHEDULE OF SERVICEMain gate/SOG :Daily / 7:00 AM4:00 PM

Tipo & Kalaklan Satellite Offices: Daily / 24 hrs.


SERVICE

New APPLICANT FOR INTERVIEW OR EXAM

DELIVERY / TRUCK DRIVER AND YAGYAG


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt ofendorsement fromLabor Dept.

7 mins Pass WindowClerk

New applicant(for interview

or exam)

Valid ID(SSS/TIN/School/Company/

Driver's license/PRC License)

None

2 Verification &evaluation ofsubmittedrequirements

Delivery/Truck Driver

Valid Driver's License &Vehicle Registration

Delivery Receipt

3 Preparation &

issuance of pass

Yagyag Valid Company/Yagyag ID,

Information Sheet &2x2 picture (for new applicants)

END OF TRANSACTION


OFFICE SERVICES DEPARTMENT OSD)

47

8/12/2019 ARTA 2014-06-19

48/130

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF TEMPORARY

COMPUTERIZED IDOR COMPUTERIZED ID CARD

SCHEDULE OF SERVICE

Bldg. 494: MondayFriday / 8:00 AM5:00 PM

(No Noon Break)

Service is also available to SBFZ Residents

on Saturdays from 8:00 AM - 5:00 PM


SERVICE

SBMA/SBFZ WORKERS/SBF RESIDENTS & STUDENTS &

EMPLOYEES OF SBFZ-DETAILED GOVERNMENT

AGENCIES


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Receipt ofApplication forGate Passendorsed byLabor Dept./LandAssetManagementDept. (LAMD)

45 mins Pass Issuance &Control Division(PICD) Evaluator

SBFZ LocatorSBMA-


Endorsement from LaborDept.

Duly accomplished informationSheet

Copy of valid NBI/PoliceClearance(NBI/Policeclearance Stub-3 mos maybegiven in lieu of 6 months)

Malaria test (for initial & everyrenewal of ID cards of all Hanjinemployees)

PhP 100.00 forTemporary

ComputerizedID

PhP 200.00 forcomputerized

ID card

2 Approval ofapplicationendorsed byLabor Dept/LAMD

OSD Manager orauthorizedsignatory

Safety Training Certificate (forall Hanjin employees)

Certificate of Attendance ofLabor Workforce Orientation(for computerized ID card only)

3x5 application form & expired

SBMA ID card (for renewal ofID only)

3 Evaluation ofrequirementsendorsed byLabor Dept./ LandAssetManagementDept. (LAMD)

PICD Evaluators SBMAPermanentEmployees

Request from SBMA HRMD- Duly accomplished information

sheet- 3x5 application form

(for renewal only)

Free of chargefor initialissuance

Php150.00 forreplacement/reprint of ID

4 Preparation ofBillingAssessment form

SBMA-Gov't

Contractual-Contract of

serviceemployees

Request from SBMA HRMD-Duly accomplishedinformation sheet

- 3x5 application form &expired SBMA ID card (for

renewal only)

PhP100.00 forrenewal



48

8/12/2019 ARTA 2014-06-19

49/130

STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


5 Payment of fee byapplicant

Treasury Dept.Cashier

Employee ofgov't agency

in SBFZ

Request from concerned gov'tagency

Duly accomplished informationsheet

3x5 application form & expiredSBMA ID card (for renewalonly)

Free of chargefor agencies w/

MOA withSBMA

PhP150.00 forother agencies

SBFZResident

Endorsement from LAMD Duly accomplished information

sheet 3x5 application form & expiredSBMA ID card (for renewalonly)

PhP200.00 forcomputerized

ID card

Foreignnationalworker

Endorsement from Labor Dept. Copy of valid Special Subic

Working Visa Duly accomplished information

sheet 3x5 application form & expired

SBMA ID card (for renewal

only)

6 Final proceduresby Electronic DataProcessing (EDP)Section

Badging Personnelat EDP Section

Foreignnationallocator/investor

Copy of valid Special SubicInvestors Visa




ComputerizedID


ID card

6a Encoding of

neededinformation &Electronic captureof photo,signatureand fingerprint ofapplicant(no fingerprintingfor TemporaryComputerized ID)

Regular visitor Endorsement from any office

within SBFZ Duly accomplished information

sheet 3x5 application form & expired

SBMA ID card (for renewalonly)

PhP 100.00 for

TemporaryComputerized

IDPhP 200.00 forcomputerized

ID card

Retired AffairsOffice (RAO)

Approved request from RAOHead



PhP200.00 forcomputerized

ID card



49

8/12/2019 ARTA 2014-06-19

50/130

STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


6b Printing andrelease ofTemporaryComputerized andComputerized IDcard

SBFZcaretaker &domestic

helperin Binictican/

Cubi/Kalayaan

housing area

Endorsement from LAMD Duly accomplished information

sheet Copy of valid NBI/Police Clearance 3x5 application form & expired

SBMA ID card (for renewalonly)

PhP 100.00Temporary

ComputerizedID


ID card

Apartelle/Condominiumoccupant

Long-stayinghotel guestwithin SBFZ

Endorsement from ADMINoffice of apartelle, condominiumor hotel



PhP 100.00 forTemporaryComputerized

ID


ID card

On-the-JobTrainee (OJT)

Endorsement from SBMAHRMD (for SBMA offices) or

endorsement from SBMA LaborDept. (for SBFZ locators)



ComputerizedID

Students ofSchools within

SBFZ

Masterlist from the SchoolRegistrar Registration Form

Accomplished informationsheet

3x5 application form & expiredSBMA ID card(for renewal only)

Php 100.00 forTemporary

ComputerizedID

END OF TRANSACTION



50

8/12/2019 ARTA 2014-06-19

51/130


epartmentsrvices:

Bldg. 494, Aguinaldo Street, Subic Bay Freeport Zone 2222

Main Gate/SOG, Tipo & Kalaklan Satellite Offices

ontact Numbers: 1. Issuance of Daily Pass / One-Month Temporary Pass

Main Gate/SOG: (047) 252-4310

Kalaklan Satellite Office (047) 252-4006

2. Issuance of Issuance of Temporary Computerized ID or Computerized ID Card

(Bldg. 494)

(047) 252-4012/4290



51

8/12/2019 ARTA 2014-06-19

52/130

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF PHSD CLEARANCE FOR

SBMA ACCREDITATION

SCHEDULE OF SERVICE Monday - Wednesday - Friday (8:00 AM - 5:00 PM)


SERVICESERVICE CONTRACTORS


STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Issuance ofApplication/Checklist Form &instructions toapplicantregardingrequirements &procedures

30 mins Medical Officer,Sr. SafetySpecialist, Safety

Specialist orSanitary Inspector

ServiceContractors Application Form indicating the listof requirements None

2 Receipt & initialevaluation ofcomplete

requirements ofapplicationbased onchecklist

30 mins All requirements indicated in theapplication form

3 Issuance ofbillingassessment

10 mins Php20.00

4 Payment ofPSHDClearance Fee

10 mins SBMA TreasuryDepartment

Cashier

Photocopy of Official Receipt

5 Evaluation ofsubmitteddocuments

2 working days Medical Officer, Sr.Safety Specialist,Safety Specialist

or SanitaryInspector

All requirements indicated in theapplication form

None

6 Validation ofsubmittedmedicalcertificates

2 working days Medical Officer Medical certificates of employees

7 Issuance/release

of PHSDAccreditationClearance

5 mins Occupational

Health Staff

END OF TRANSACTION


PUBLIC HEALTH AND SAFETY DEPARTMENT PHSD)

52

8/12/2019 ARTA 2014-06-19

53/130


PUBLIC HEALTH AND SAFETY DEPARTMENT PHSD)Note 1

dentification of Applicants for Accreditation of Service Contractors is based on six (6) Categories and they are as

follows:

CATEGORY I (A) Where the nature of work exposes the workers and other persons in the vicinity of the

operations to dangerous environmental elements, contaminants or work conditions including

ionizing radiation, chemicals, fire, flammable substances, noxious elements and the like such

as:

1. Electrical services

2. Janitorial services

3. Oil sludge collection

4. Painting

5. Pest Control

6. Refrigeration and air conditioning services

7. Scrap hauling/trading

8. Supply/trading of hazardous goods

9. Tank Cleaning

10. Waste Disposal

11. Water/wastewater treatment

(B) Where the workers are engaged in construction work, blasting, stevedoring, dock work:

1. Construction

2. Lighterage and barges3. Marine Surveying

4. Ship Chandling

5. Ship Repair

6. Repair of any nature

7. Stevedoring

(C) Where workers use or are exposed to power driven tools or machinery:

1. Automechanical services

2. Bunkering

3. Cargo Forwarding

4. Cargo Handling5. Cargo hauler/trucking

6. Ferry Services

7. Harbor Pilot services

8. Hauling

9. Heavy Equipment rentals/sales

10. Helicopter/plane services

11. Shipping

12. Tour operation

13. Transportation

14. Trucking

15. Tug Services

(D) Where the workers are exposed to biologic agents such as bacteria, fungi, viruses,

protozoas, nematodes and other parasites:

Landscaping

53

8/12/2019 ARTA 2014-06-19

54/130


PUBLIC HEALTH AND SAFETY DEPARTMENT PHSD)CATEGORY II Food Service Providers

CATEGORY III Health & Medical Services

CATEGORY IV Security Agency

CATEGORY V Those whose services are limited to office work, professional services, supply/trading of non-

hazardous goods:

1. Brokerage

2. Communication

3. Consultancy

4. Insurance

5. Internet Service

6. Laundry

7. Learning Center

8. Lending Services

9. Professional Services (except health & medical)

10. Publishing/printing

11. Supply/trading

CATEGORY VI Other services not specified or classified under any of the above

Note 2

INITIAL RENEWAL

CATEGORY ISafety and Health Program

List of current workers for SBFZ operation

Original copy of current Medical Certificates

of pre-employment/annual physical exam of

workers (with laboratory and chest x-ray

results, ECG for workers 35 years old and

above)

Drug-free Workplace Policies and

Programs

Certificate of attendance to 40-Hour BasicOccupational Safety and Health Training

Certificate of Attendance to 40-Hour Basic

Occupational Safety and Health Training

and Construction Safety Training ( for

Construct ion Services)

Authorization letter from companys top

management is processor is not an

employee or not connected with the

company

NOTE: If no training certificate/s is submitted

at the time of initial application, a letter of

commitment to comply within 6 months shallbe submitted.

Addit ion al Requirements for Construct ion

and Heavy Equipment Rental Services:

Heavy equipment Inventory

Heavy equipment testing certification

Heavy equipment operators TESDA

certificate

List of projects in SBFZ for the past year

and duration of each

List of workers for SBFZ contracts for the

past year, work performed and duration of

employment of each

List of current workers

Certificate of attendance to 40-Hour Basic

Occupational Safety and Health Training

Certificate of Attendance to 40-Hour Basic

Occupational Safety and Health Trainingand Construction Safety Training (for

Construct ion Services)

Proofs of SHP Implementat ion

Workplace inspection report

Accident investigation/injury reports

Safety Orientation/training syllabus and

attendance sheet




results, ECG for workers 35 years old andabove)

Drug-free Workplace Policies and Program




company 54

8/12/2019 ARTA 2014-06-19

55/130



INITIAL RENEWAL

CATEGORY IISanitary Clearance


Programs





company

Sanitary Clearance

List of companies served for the past year



Programs




company

CATEGORY IIICertificate of accreditation/authorization

from DOH

Certificate of BWC accredited training on

occupational health and safety of medical

officer

List of current workers for SBFZ operation

PRC License of medical, dental, nursing &

other health professionals



workers (with laboratory and chest x-rayresults, ECG for workers 35 years old and

above)


Programs




company

Certificate of accreditation/authorization

from DOH

Certificate of BWC accredited training on

occupational health and safety of medical

officer

Certificates of relevant refresher training of

old staff





List of SBFZ clients for the past year

List of workers for SBFZ operation for the

past year


PRC License of medical, dental, nursing

and other health professionals


Programs




company

CATEGORY IVList of current workers for SBFZ operations

Original copy of current Certificates of

Neuro-psychiatric Testing of all security

personnel





above)

Original copy of drug testing results

Drug-free Workplace Policies andPrograms

List of clients for the past year

List of workers for SBFZ contracts for the

past year, work performed and duration of

employment of each






above)

Original copy of current Certificate ofNeuro-psychiatric testing of all security

personnel

Original copy of drug testing results


Programs (if no policy was submitted on the

initial application) 55

8/12/2019 ARTA 2014-06-19

56/130



INITIAL RENEWAL

CATEGORY VList of current workers for SBFZ operation





above)


Programs

Authorization letter from companys topmanagement is processor is not an


company



past year






above)Drug-free Workplace Policies and

Programs




company

CATEGORY VIList of current workers for SBFZ operation






Programs

Other requirements to be determined by the

Department Manager depending on the

nature of business




company



past year


Original copy of current Medical Certificatesof pre-employment/annual physical exam of



above)


Programs

Other requirements to be determined by the

Department Manager depending on the

nature of business




company

NOTE 3

Additional requirements (Initial and Renewal, whenever applicable):

The following items for submission must be signed by the owner, manager or top official of the

company:

a. List of current workers for SBFZ operation

b. Heavy equipment inventory

c. List of projects/clients in SBFZ for the past year and the duration of each project/client

d. List of workers for the past year, work performed and duration of employment of each

employee

The following items for submission must be signed by the safety officer and approved/noted bythe owner, manager or top official of the company:

a. Workplace inspection report

b. Accident investigation/injury report or certification of non-occurrence of accident/injury

Application for renewal of accreditation will not be accepted if the company fails to submit

certificate of training in BOSH/Construction Safety of its designated safety officer based on the

letter of undertaking/commitment that the company has previously submitted.56

8/12/2019 ARTA 2014-06-19

57/130


epartmentsrvices:

Bldg. 280, Dewey Ave., Subic Bay Freeport Zone 2222

ontact Numbers: Issuance of PHSD Clearance for SBMA Accreditation

TeleFax (047) 252-4502

PUBLIC HEALTH AND SAFETY DEPARTMENT PHSD)


57

8/12/2019 ARTA 2014-06-19

58/130

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF MANUAL GATE PASS &

SUB-GATE PASS

SCHEDULE OF SERVICE Monday - Friday (8:00 AM - 5:00 PM)


SERVICE

AUTHORIZED COMPANY LOCATOR/

REPRESENTATIVES, SBMA-ACCREDITED BROKERS,

FORWARDERS, CARGO OWNERS & PORT USERS

REQUIREMENTSGate Pass/Sub Gate Pass & Required Forms/Documents

listed below

STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Requisition ofManual Gatepass& Sub GatepassForm

1 min Billing Officer I Authorizedcompany

representative

1. Duly accomplished Gatepass& Sub Gatepass form

2. Bil l of Lading3. Invoice/ Packing List4. Import tally sheet5. Official receipt of tax payment

from BOC6. Customs entry from BOC7. Clearance / permit from other

concerned SBMA

department and governmentagencies such as BOC8. Other relevant documents

stated in the Billing /Processing checklist ofrequirements

9. For additional requirementsplease refer to the officialchecklist of requirements

PhP300.00/form

2 Assessment of

fees (ProcessingFee)

2 mins Billing Officer II

3 Payment &Issuance ofOfficial Receipt

2 mins SBMA Cashier

4 Verification ofOfficial Receipt &Issuance of Form

2 mins Billing Officer

5 Receipt &Recording ofFilled out ManualGatepass & SubGatepass Form

2 mins Processing OfficerI


SEAPORT DEPARTMENT

58

8/12/2019 ARTA 2014-06-19

59/130

STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


6 Review ofSubmitted ManualGatepass/SubGatepass(Payment of PortCharges if theres

any

15 mins Processing Officer II

7 Recommendapproval of

ManualGatepass/SubGatepassApplication

5 mins Billing/ProcessingHead

8 Approval ofManualGatepass/SubGatepassApplication

5 mins GeneralManager/Authorized

Signatory

9 Marking of dryseal stamp andSegregation ofApprovedGatepass/SubGatepass

2 mins Processing Officer I

10

Release ofapprovedGatepass/Sub

Gatepass

2 mins Processing Officer I

END OF TRANSACTION


SEAPORT DEPARTMENT

Note:

This process includes sub-processes that require clearances from other SBMA

departments & government agencies.

Processing time is measured per document

59

8/12/2019 ARTA 2014-06-19

60/130

How to avail of the

service:

FRONT-LINE SERVICE ISSUANCE OF BRING-IN PERMIT

SCHEDULE OF SERVICE Monday - Friday (8:00 AM - 5:00 PM)


SERVICE

AUTHORIZED COMPANY REPRESENTATIVES,

SBMA-ACCREDITED BROKERS, FORWARDERS,

CARGO OWNERS

REQUIREMENTSBring-In Permit Form & other

Required Forms/Documents listed below

STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


1 Requisition ofBring-In PermitForm

1 min Billing Officer AuthorizedCompany

Representative

SBMAAccredited

Broker,forwarder,

cargo owner

1. Duly accomplished Bring-inPermit Form

2. Delivery Receipt with LawEnforcement Officers andSeaport Cargo Checkeracknowledgement (if alreadyinside SBFZ) Cleared for

Entry Stamp3. Special Power of Attorney to

process4. Permanent Tally Sheet (if

already inside SBFZ)5. Farm-out/Bring-out Permitfrom other Economic Zone

6. Customs Boat Note fromother Economic Zone

7. For additional Requirementsplease refer to the OfficialChecklist of Requirements

PhP300.00/form

2 Assessment of

Fees

2 mins Billing Officer

3 Payment &Issuance ofOfficial Receipt

2 mins SBMA Cashier

4 Verification ofOfficial Receipt &Issuance of Bring-In Permit Form

1 min Billing Officer


SEAPORT DEPARTMENT

60

8/12/2019 ARTA 2014-06-19

61/130

STEP ACTIVITY

PROCESSING

TIME

PERSON/S

RESPONSIBLE CLIENT

REQUIRED


5 Review of Bring-InPermitApplication

8 mins localinboundproducts10 mins

manufacturingcompany

(constructiveexport

15 minspetroleum

product by land,cigarettes,

liquors & otherproducts for

direct export andtransshipment

Processing Officer

6 Recommendapproval of Bring-In PermitApplication

5 mins Billing/ProcessingHead

7 Approval of Bring-In PermitApplication

5 mins GeneralManager/Authorize

d Signatory

8 Segregation &Marking of OfficialSBMA Dry Seal

on the approvedBring-In Permit

2 mins Processing Officer

9Issuance/Releaseof approved Bring-In Permit

1 min Processing Officer

ENDOF TRANSACTION


SEAPORT DEPARTMENT

Note:

This process includes sub-processes that require clearances from other SBMA

departments & government agencies.

Processing time is measured per document 61

8/12/2019 ARTA 2014-06-19

62/130

How to avail of the

service:

F