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ARRIS’ Vision: “Lights out” Operation From Automated Outage Notification to Repair. Financial Impact Analysis. Rev2 RiskView ® provides service outage analytics that enable prioritization of infrastructure issues based on their financial impact. - PowerPoint PPT Presentation
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ARRIS’ Vision: “Lights out” OperationFrom Automated Outage Notification to Repair
WorkAssure powered Field Tech
Performance Management
Proactive Outage Management
Common Data Collection
CMTSs and CPEs
Network outage suspected at
Node 0
EventAssure determines all devices offline behind Node 0
Workforce Management
WorkAssure creates the work order and
acknowledges with the assigned job ID
WorkAssure determines the best resource to fix
the issue (skillset, distance, equipment etc.)
Automated Outage Interface
EventAssure declares an Event with an
automated notification for a Work Order
The tech is dispatched and notified via his handheld of the outage details The tech fixed the outage and closes
the job on his handheld.
Common Periodic Data Collection for Performance and Outage Information
1
Financial Impact Analysis
Rev2 RiskView® provides service outage analytics that enable prioritization of infrastructure issues based on their
financial impact.
Roadmaps are Subject to Changewww.arrisi.com
