Arris Combined Training Catalog 2015

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CompleteARRIS TrainingCourse Catalog

November 2015


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Copyrights and TrademarksRevision: November 2015

ARRIS Copyrights and Trademarks©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced inany form or by any means or used to make any derivative work (such as translation,transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).ARRIS reserves the right to revise this publication and to make changes in content from time totime without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and tradenames may be used in this document to refer to either the entities claiming the marks and thenames of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but notlimited to, the implied warranties of merchantability and fitness for a particular purpose. ARRISmay make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products describedherein are subject to change without notice.


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iComplete ARRIS Training

Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

Table of Contents

1. Copyrights and Trademarks ..................................................................................... 2

2. ARRIS Training ......................................................................................................... 1

About ARRIS Training ......................................................................................................... 1 ARRIS Training Centers ...................................................................................................... 1 Contact Information .......................................................................................................... 2 Training Policies ................................................................................................................. 2

Requesting ARRIS Training ........................................................................................ 2 Payment and Confirmation ....................................................................................... 2 Cancellation Policy .................................................................................................... 2 Prerequisites ............................................................................................................. 3

3. Integrated Broadband Services ................................................................................ 4ARRIS E6000™ Converged Edge Router (CER) Course Offerings ....................................... 5

E6000 CER Hardware Overview ................................................................................ 6 E6V101: Digital Video Fundamentals ........................................................................ 6 E6000 CER Operations .............................................................................................. 8 E6000 CER Operations Value Package ...................................................................... 9 E6D204: E6000 CER Video Applications: Table-Based VOD .................................... 10 E6D205: E6000 CER Video Applications: Switched Digital Video and

Session-Based VOD ............................................................................................ 11 Certification Course Offerings ......................................................................................... 12

CERT401: ARRIS DOCSIS CMTS Operator Certification ........................................... 13 ARRIS Media Services Platform (MSP) Course Offerings ................................................. 14

MSP AdEdge COM ADM/Ad Cache Configuration and Operation .......................... 14 MSP Dynamic Substitution and Targeted Ad Insertion Configuration ................... 16 MSP2000/2800 Splicing Installation and Configuration ......................................... 18 MSP2000/2800 VMS Configuration and Surveillance ............................................. 19 MSP2800 QAM Applications ................................................................................... 20 MSP Splicing Installation and Configuration ........................................................... 21

SDV and SVA Course Offerings ........................................................................................ 23 SDV Configuration & Troubleshooting .................................................................... 24 SDV Service Launch CSR/FSR Training Package ...................................................... 26 Switched Video Analysis (SVA) Operations ............................................................. 28 Switched Video Analysis (SVA) Overview Webinar ................................................. 29 Switched Digital Video Configuration and Troubleshooting Webinar .................... 30


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iiComplete ARRIS Training


4. ARRIS C4®/C4c™ Cable Modem Termination System (CMTS) Course Offerings ....... 31C4 CMTS Hardware Overview .......................................................................................... 32

C4c CMTS Hardware Overview ............................................................................... 33 C4/C4c CMTS Operations ................................................................................................. 34

5. Network, Service, and Workforce Assurance .......................................................... 35ServAssure™ Performance Management Course Offerings ............................................ 36

ServAssure™ Performance Management Users ..................................................... 37 ServAssure™ Performance Management Group Administrators ........................... 37 ServAssure™ Performance Management Custom Course ...................................... 39 Multi-Seat License Pack - ServAssure Performance Management ......................... 40

ServAssure™ Alarm Central Course Offerings ................................................................. 41 ServAssure™ Alarm Central User Training .............................................................. 42 ServAssure™ Alarm Central Administrator Training ............................................... 43

EventAssure Course Offerings ......................................................................................... 44 EventAssure User Training ...................................................................................... 45 EventAssure Administrative Training ...................................................................... 46

ServAssure™ Wi-Fi Solutions Course Offerings ............................................................... 47 ServAssure™ Wi-Fi Solutions User Training ............................................................ 48 ServAssure™ Wi-Fi Solutions User Train-the-Trainer .............................................. 49

WorkAssure Field Service Management Course Offerings .............................................. 51 WorkAssure™ Field Service Management System Configuration .......................... 52 Capacity Management Configuration ..................................................................... 53

WorkAssure™ Capacity Viewer ............................................................................... 54 Outage / Work Order Creator ................................................................................. 55 Plant Maintenance .................................................................................................. 56 Monitoring Technicians with TechDirector............................................................. 57 Managing Technicians' Routes and Schedules ....................................................... 58 Install and Repair (I&R) ........................................................................................... 59 WorkAssure™ Reporting ......................................................................................... 60 TechRouter Workshop ............................................................................................ 61 WorkAssure™ Field Service Management Customized Training Course ................ 62

WorkAssure™ Field Service Management Pilot Course .......................................... 63

6. Demand Video and Advertising ............................................................................. 64ARRIS ConvergeMedia™ Distribution Platforms Course Offerings .................................. 65

Video on Demand Overview ................................................................................... 66 Video on Demand Operations SWAP ...................................................................... 67


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Video on Demand Operations................................................................................. 68 Video On Demand Custom Course ......................................................................... 69 Multi-Seat License Pack - VOD Operations Course ................................................. 69

ARRIS SkyVision Ad Insertion Course Offerings ............................................................... 71 Introduction to ConvergeMedia™ SkyVision Ad Management .............................. 71

Advanced Ad Insertion (Level 2) ............................................................................. 72 Introduction to Ad Insertion and ConvergeMedia™ SkyVision Ad Management ... 73 Ad Insertion XMS-Mini Operations (Level 2) .......................................................... 74 Ad Insertion XMS-Flex Operations (Level 2) ........................................................... 75 Hardware Vendor Lab Training (Level 3) ................................................................ 76 Ad Insertion Custom Training Course ..................................................................... 77 Introduction to ConvergeMedia™ Interconnect (CMI) ........................................... 78 AdManager Enterprise 2.0 ...................................................................................... 79 Multi-License SkyVision Refresher Course .............................................................. 80

ARRIS Video Server Course Offerings .............................................................................. 82 ODS210: M3 Video Server Operations (ILT) ........................................................... 82 ODS400: ODS Instructor-Led Custom (ILT) ............................................................. 84 MER101: Merchandiser 4.0 Overview .................................................................... 85 MER102: Merchandiser 4.0 End User Training ...................................................... 86 MER103: Merchandiser 4.0 Developer API Training .............................................. 87 MER104: Merchandiser CORE 4.1 System Administrator Training ......................... 88 MER106: Merchandiser 4.1 Overview Training ...................................................... 89 MER107: Merchandiser 4.1 End User Training ...................................................... 90

ARRIS Digital Rights Management Course Offerings ....................................................... 91 ODS210: M3 Video Server Operations (ILT) .................................................................... 91 SM103: SecureMedia Encryptonite ONE System Operations ........................................ 92

7. Encoders and Transcoders ..................................................................................... 93SE203 SE-6000 Encoder Class .......................................................................................... 93 ST100: ST-6000 Transcoder Installation & Configuration ............................................... 94 GT3201: GT3 & AVP Setup & Transcoding Operation (VILT-ILT) .................................... 95 HYDRA201: HYDRA Overview and Basic Configuration ................................................... 96

ME201: ME-7000 Installation, Configuration, and Troubleshooting ............................... 97 VIPr™ 6000 Video Transcoder Products Overview .......................................................... 98

8. Conditional Access................................................................................................. 99CASMR Course Offerings................................................................................................ 100

Introduction to CASMR ......................................................................................... 100


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CASMR 100 ............................................................................................................ 101 ADV201: Advisor R3 Operations ........................................................................... 102 CASMR GIL Operations .......................................................................................... 103

DAC Course Offerings .................................................................................................... 104 DAC302: Advanced DAC 6000 Support & Troubleshooting ................................. 105

DAC402: DAC 5.x Operations ............................................................................... 106 MABS100: MABS 3.0 Overview ............................................................................. 108 MABS101: MABS 3.0 Operation ............................................................................ 108

9. Optimized Optical and HFC Solutions Course Offerings ........................................ 110CHP Max 5000® Converged Headend Platform Training ............................................... 111 Omnistar GX2 Optical Headend Platform Training ........................................................ 112 CORView™ Enterprise Element Management System Software Training ..................... 114 Opti Max™OM4100 1 GHz Fully Segmentable Node Training ....................................... 115

Opti Max™OM3100 1 GHz 2x2 Segmentable Node Training ........................................ 116 Opti Max™OM2700 1 GHz Optical Lid Node Training ................................................... 118 Opti Max™OM2100 1 GHz Segmentable Cabinet Training ........................................... 119 Opti Max™OM1000 Fiber Deep Node Training ............................................................. 120 BTN1000/BTN2000 1 GHz Optical Nodes Training ........................................................ 121 MBN100 1 GHz Node with Segmentable Return, Forward Return and

Path Redundancy Optical Nodes Training ................................................................ 123 MOTr Optical Transport and Modular Hub Solution Training ....................................... 125 MPN 1 GHz Modular Pedestal Node Training ................................................................ 127 SG4000 1 GHz Fully Segmentable Modular Node Training ........................................... 128 VSN200 1 GHz 2X2 Segmentable Optical Node Training ............................................... 129 Flex Max® FM901e 1GHz Trunk/Bridger Amplifier Training .......................................... 130 Flex Max® FM601 1 GHz Amplifier/Line Extender Training ........................................... 131 Flex Max® FM340 Line Extender Training ...................................................................... 132 Flex Max® FM331 1 GHz Line Extender Training ........................................................... 133 Flex Max® FM321 1 GHz Line Extender Training ........................................................... 134 Starline® Series Amplifier 1 GHz Amplifiers Training ..................................................... 135 FTTMax™ RF over Glass (RFoG) Optical Network Unit (ONU) Training ......................... 136

AgileMax™ HPON™ Network Device Training ............................................................... 138 10. Digital Video ........................................................................................................ 139

APEX Course Offerings ................................................................................................... 140 APEX102: APEX1000 v2.0.x-2.3.x Installation, Configuration, & Operation ........ 141 APEX103: APEX3000 2.2 Overview and Basic Configuration & Monitoring ........ 142


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APEX104: APEX3000 Licensing 1.0 ....................................................................... 143 APEX202: APEX1000 All Purpose Edge QAM Installation & Operation ............... 144 APEX203: APEX3000 Overview & Basic Configuration ......................................... 145

Cherry Picker Course Offerings ...................................................................................... 146 CP200: CAP 1000 Installation, Configuration, and Troubleshooting .................... 146

CP201: DM6400 Cherry Picker .............................................................................. 147 Digital Headend Course Offerings ................................................................................. 148

DHE201: Digital Headend Operation (Version 2) .................................................. 148 NC203: NC1500 Installation and Operation .......................................................... 150 NC204: NC2000 Installation & Configuration Procedures .................................... 151 ULS102: Universal Licensing System Overview ..................................................... 152

11. Customer Premise Equipment (CPE) ..................................................................... 153Set-Tops and Cable Modems ......................................................................................... 154

STB217: mDVR – DCX/MRDVR Service-oriented Selling ....................................... 154 STB218: Warehousing Best Practices for ARRIS Set-tops ..................................... 155 CM101: Touchstone Products, Technology and Support ..................................... 156 KreaTV Set-top Box Basic Configuration ............................................................... 157

ARRIS Whole Home Solution Course Offerings ............................................................. 159 WHS Customer Service/Support (CSR) Tier 1 Training ......................................... 160 WHS Customer Service/Support (CSR) Tier 2 Training ......................................... 161 WHS: Media Gateway and Player Technician Installation Training ...................... 162 Whole Home Solutions: Technical Service/Support Representative -

NOC Training .................................................................................................... 163 Multi-Seat License Pack - WHS Training ............................................................... 164

12. Technology .......................................................................................................... 165DOCSIS & Technology Course Offerings ........................................................................ 165

TEC301: DOCSIS Essentials .................................................................................... 166 TEC302: Understanding DOCSIS 3.1 ...................................................................... 167

13. Uplink Satellite Course Offerings ......................................................................... 168DEM400: DEM v4.0 Overview and Operation ............................................................... 169

DSR206: DSR4440/4460 Installation, Operations, and Troubleshooting ...................... 170 DSR207: DSR-4201 Installation, Operations, and Troubleshooting ............................... 171 DSR208: DSR-6400 Installation, Operations, and Troubleshooting ............................... 172 MOD102: Checkpoints for Modular System ................................................................. 173 MOD301: Modular Systems 3.x Uplink Administration ................................................ 174 MOD302: Modular Systems 3.x Uplink Configuration ................................................... 175


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MOD303: Modular Systems 3.x Uplink Decoder Management .................................... 176 MOD301-3: Modular Systems 3.x Uplink – Admin, Config, & Decoder ......................... 177 MOD304: Modular System BNC 3.5 Maintenance & Troubleshooting ......................... 178 MOD305: Modular System BNC 3.5 Database Restore & Server Recovery .................. 179 MOD306: Modular System BNC 3.5 Retunes & Blackouts ............................................ 180

MOD307: Modular System BNC 3.X High Availability.................................................... 181 MOD308: Modular System BNC 3.X New Features ....................................................... 182 MOD309: Modular System BNC 3.X MUX Copy ............................................................ 182

14. MOD310: Modular System BNC Operation, Maintenance and Troubleshooting Review ................................................................................... 183

MABS102: MABS for the Modular System .................................................................... 184 MABS103: MABS for Modular System A:B Compare ..................................................... 185


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Complete ARRIS Training 1Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

ARRIS Training

In this section:About ARRIS Training ................................................................................................................ . 1ARRIS Training Centers ............................................................................................................. . 1Contact Information ................................................................................................................. . 2Training Policies . ....................................................................................................................... . 2

About ARRIS TrainingARRIS Training is the quickest way to get ARRIS customers installing, configuring andoperating ARRIS products. ARRIS Training offers web-based, instructor-led, virtual, and

customized courses at one of our many Training Centers (http://learn.arris.com/ ) and selectInternational offices. On-site training is available by proposal or purchase through an ARRISsales representative.

Web-based courses are available on our learning system, ARRIS Academy (http://academy.arrisi.com ). This economical option empowers learners to take trainingfrom any location, at any time.

Customers can purchase both web-based and instructor-led sessions through their salesrepresentatives, through ARRIS Academy, or by requesting a quote via email [email protected] .

ARRIS Training CentersARRIS maintains training centers in the following locations:

Amsterdam, Netherlands Atlanta, GA

Beaverton, OR Chicago, IL

Horsham, PA Kirkland, WA

Lowell, MA San Diego, CA

Santiago, Chile Wallingford, CT

Winnersh, UKYou can find directions to training centers and hotels by visiting the ARRIS Training websiteLocations page .

http://learn.arris.com/http://learn.arris.com/http://learn.arris.com/http://academy.arrisi.com/http://academy.arrisi.com/http://academy.arrisi.com/mailto:[email protected]:[email protected]://learn.arrisi.com/locations.htmlhttp://learn.arrisi.com/locations.htmlhttp://learn.arrisi.com/locations.htmlhttp://learn.arrisi.com/locations.htmlhttp://learn.arrisi.com/locations.htmlhttp://learn.arrisi.com/locations.htmlmailto:[email protected]://academy.arrisi.com/http://learn.arris.com/


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Contact InformationFor information about ARRIS Training or to register for training, create an ARRIS Academyaccount:

Visit ARRIS Training (http://academy.arrisi.com ) and click the ARRIS Academy link to getstarted.

Email ARRIS Training at [email protected] .

Training Policies

Requesting ARRIS TrainingThe complete course catalog, along with instructor-led session information is available onARRIS Academy. You can access the current catalog without creating an account: at ARRIS

Academy (http://academy.arrisi.com ) or at http://training.arrisi.com (http://training.arris.com ).

Payment and ConfirmationFor training at an ARRIS location, payment by purchase order (PO) or via major credit card isrequired to schedule training. If you have a custom request, contact us [email protected] .

You may email your request for a specific course or custom course and an ARRISrepresentative will discuss price, training agenda, dates, and location.

Cancellation PolicyIf you wish to cancel your participation in an instructor-led training session, you mustrequest cancellation in writing and must receive written acknowledgement of yourcancellation for the cancellation to be confirmed and to avoid a fee. To request cancellation,send an email that includes the course title and the date of the course [email protected] .

Cancellation fee schedule:Number of Days Prior Fee Charges

21 No fee7-20 50 % of the total cost

6 or less 100 % of the total cost

ARRIS does not reimburse hotel or travel cancellation fees.

http://academy.arrisi.com/http://academy.arrisi.com/http://academy.arrisi.com/mailto:[email protected]:[email protected]:[email protected]://academy.arrisi.com/http://academy.arrisi.com/http://academy.arrisi.com/http://training.arris.com/http://training.arris.com/http://training.arris.com/mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://training.arris.com/http://academy.arrisi.com/mailto:[email protected]://academy.arrisi.com/


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Participants who do not show up for class and who do not have a training cancellationconfirmation will incur 100% of the course fee or the equivalent of one training seat/creditper course day.

If fewer than four (4) students are enrolled in an instructor-led course, ARRIS may cancelthat training course. Enrolled students will be offered a selection of future scheduled dates.

When a course is cancelled, enrolled students will be notified of the cancellation via email aminimum of two weeks before the start of the course.

Contact us at [email protected] with any questions.

PrerequisitesIt is the student's responsibility to ensure that s/he has the proper prerequisite knowledgeand skills before taking an ARRIS training course. Students that do not meet the targetaudience description or have the prerequisite level of knowledge required for the coursemay find the course content too difficult, too easy, and/or inappropriate depending on their job and level of experience. All prerequisites are listed in the individual course descriptionsin this catalog. Since ARRIS instructor-led training courses require you to completeprerequisite courses to ensure a successful experience, reservations for these courses willnot be finalized until all prerequisites have been met.

mailto:[email protected]:[email protected]:[email protected]:[email protected]


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Integrated Broadband Services

In this section:ARRIS E6000™ Converged Edge Router (CER) Course Offerings . ............................................. . 5Certification Course Offerings . ............................................................................................... . 12ARRIS Media Services Platform (MSP) Course Offerings . ....................................................... . 14SDV and SVA Course Offerings ............................................................................................... . 23


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ARRIS E6000™ Converged Edge Router (CER) CourseOfferings

In this section:E6000 CER Hardware Overview . ............................................................................................... . 6E6V101: Digital Video Fundamentals ....................................................................................... . 6E6000 CER Operations . ............................................................................................................. . 7E6000 CER Operations Value Package . ..................................................................................... . 9E6D204: E6000 CER Video Applications: Table-Based VOD ................................................... . 10E6D205: E6000 CER Video Applications: Switched Digital Video and

Session-Based VOD ............................................................................................................ . 11


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E6000 CER Hardware OverviewPart Number: N/A (free after registration)

DescriptionThis online course introduces the E6000 Converged Edge Router (CER) functions features andsystem components.

AudienceInstallation, operations, administration, maintenance, provisioning, planning, andengineering personnel.

Course Topics E6000 CER in the Network Front Chassis Components Rear Chassis Modules Front and rear module details Ask ARRIS overview Hardware review quiz

Course SpecificsPrerequisites: A basic understanding of CATV systems, RF plant fundamentals, and datanetworking.

Delivery: Online

Duration: Approximately 1 hour

Price: N/A

E6V101: Digital Video FundamentalsPart Number: 1000101

DescriptionThis online course introduces fundamental digital video concepts basic to functionality in theE6000 CER. Topics include: an overview of video concepts and standards, MPEG transportstream structure, Switched Digital Video, Video on Demand and additional managementtools.


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AudienceDOCSIS engineers not familiar with video concepts.

Course Topics Video Technology Overview MPEG Transport Stream Switched Digital Video Topologies Video on Demand E6000 Management Tools

Course SpecificsPrerequisites: E6000 Hardware Overview and E6000 Operations or successful completion ofthe DOCSIS Fundamentals certification exam.

Delivery: Online

Duration: Approximately 1 hour

Price: $250


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E6000 CER OperationsPart Number: 782191 ARRIS Facility / 782192 Domestic Onsite / 782193 InternationalOnsite

DescriptionThree-day, hands-on, instructor-led training encompassing the features and functionality,planning, commissioning, operations, administration, maintenance, and provisioning of anE6000 CER. This course also prepares you for certification.


Course Topics Introduction to the E6000 CER Basic Configuration Advanced CAM Configuration Routing and Management Administration and Security PacketCable Logging and Monitoring Software upgrades

Course SpecificsPrerequisite Courses: E6000 CER Hardware Overview

Delivery: Instructor-led

Duration: 3 days

Materials: E6000 CER Operations Course Workbook

Prices:

782191 - $2,000 per student at ARRIS training facility

782192 - $15,000 per class, domestic customer site, includes trainer T&E, 8 students max

782193 - $18,000 per class, international customer site, includes trainer T&E, 8 students max


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E6000 CER Operations Value PackagePart Number: 804080/Domestic Onsite

DescriptionFour (4) classes over a two-year period : three-day, hands-on, instructor-led trainingencompassing the features and functionality, planning, commissioning, operations,administration, maintenance, and provisioning of an E6000 CER. This course also preparesyou for certification.


Course Topics Introduction to the E6000 CER Basic Configuration Advanced CAM Configuration Routing and Management Administration and Security Logging and Monitoring Patching and Upgrades

Course SpecificsPrerequisite Courses: E6000 CER Hardware Overview


Duration: 3 days


Price: $50,000 for 4 domestic customer site 3-day classes over a 2-year period. Includestrainer's T&E, 8 students max per location.


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E6D204: E6000 CER Video Applications: Table-Based VODPart Number: 598119-001-00

DescriptionThis is a 2-day, hands-on, instructor-led training encompassing the features andfunctionality, planning, provisioning, operations, administration, and maintenance of theTable-Based VOD application feature of the E6000 CER. This course also prepares you forcertification.


Course Topics Introduction to Video applications Hardware differences with R3.0 (Link aggregation groups and licensing) Link Aggregation Group (LAG) Configuration and Operation DOCSIS Set Top Box Gateway (DSG) Configuration and Operation Table-Based Video on Demand (TB-VOD) Configuration and Operation VoD Privacy Mode Encryption (VPME) Configuration and Operation E6000 Monitoring and Administration using the E6000 Element Manager

Course SpecificsPrerequisite Courses: E6000 CER Hardware Overview, E6000 CER Operations


Duration: 2 days


Price: $1,450


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E6D205: E6000 CER Video Applications: Switched DigitalVideo and Session-Based VOD

Part Number: 598113-001-00

DescriptionThis is a 2-day, hands-on, instructor-led training encompassing the features andfunctionality, planning, provisioning, operations, administration, and maintenance of Videorelated E6000 CER applications. This course also prepares you for certification.

The focus of the course is the use of the E6000 chassis for video QAM applications. Thediscussion and labs will include using the Graphical User Interface to monitor QAMs ofdifferent types. The course includes an overview of the troubleshooting tools available forthe E6000 and a troubleshooting lab.


Course Topics Introduction to Video Hardware differences with R3.0 (Link aggregation groups and licensing) Link Aggregation Group (LAG) Configuration and Operation

DOCSIS Set Top Box Gateway (DSG) Configuration and Operation Switched Digital Video (SDV) Configuration and Operation Session-Based Video On Demand (SB-VOD) Configuration and Operation VOD Privacy Mode Encryption (VPME) Configuration and Operation E6000 Monitoring and Administration using the E6000 Element Manager

Course SpecificsPrerequisite Courses: E6000 CER Hardware Overview, E6000 CER Operations


Duration: 2 days


Price: $1,450


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Certification Course Offerings

In this section:CERT401: ARRIS DOCSIS CMTS Operator Certification ........................................................... . 13


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CERT401: ARRIS DOCSIS CMTS Operator CertificationPart Number: 596895-001-00

DescriptionARRIS DOCSIS CMTS Operator certification provides an acknowledgment by ARRIS that acandidate has successfully demonstrated sufficient DOCSIS® technical knowledge and ARRISproduct knowledge to earn the designation, “ARRIS Certified DOCSIS CMTS Operator.” Togain certification, candidates must read and accept the terms and conditions of theCertification Candidate Agreement and pass two online, proctored exams: one exam testingknowledge of DOCSIS technology, and one testing specific knowledge of an ARRIS CMTSproduct. Exams are “open book,” and you can use specifications, product documentation,training materials, or other reference materials while taking web-based tests.

Training courses are available and recommended but are not required to take certificationexams. Candidates with confidence in their knowledge of DOCSIS technology and the ARRIS

C4 or E6000 CMTS product can register and take the required exams. Exams are proctored,at no charge to the candidate, by an online proctoring service. After enrollment andregistration, candidates need to contact the proctoring service to schedule their exams.

For candidates seeking training to prepare for the certification exams, ARRIS offers thefollowing courses in support of the ARRIS DOCSIS CMTS Operator Certification:

DOCSIS Essentials (web-based, self-study) E6000 CER Courses

E6000 CER Hardware Overview (online) E6000 CER Operations (instructor-led)

C4/C4c Courses C4 CMTS Hardware Overview (online) C4c CMTS Hardware Overview (online) C4/C4c CMTS Operations (instructor-led)

Questions about certification or enrollment? Please send an email message with the subject“Certification Inquiry” to [email protected] .

Maximum Allowed Completion Time: 2 hours for each exam (4 hours exam time total).

Course SpecificsDelivery: Proctored, online

Maximum Allowed Completion Time: 2 hours for each exam (4 hours exam time total)

Price: $400

mailto:[email protected]:[email protected]:[email protected]:[email protected]


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ARRIS Media Services Platform (MSP) Course Offerings

In this section:MSP AdEdge COM ADM/Ad Cache Configuration and Operation ......................................... . 14MSP Dynamic Substitution and Targeted Ad Insertion Configuration . .................................. . 16MSP2000/2800 Splicing Installation and Configuration . ........................................................ . 18MSP2000/2800 VMS Configuration and Surveillance . ........................................................... . 19MSP2800 QAM Applications .................................................................................................. . 20MSP Splicing Installation and Configuration .......................................................................... . 21

MSP AdEdge COM ADM/Ad Cache Configuration andOperation

Part Number: 782366

DescriptionThis two day, hands-on course covers the MSP ad splicing chassis and the AdEdge COMserver. Students will walk through a typical installation, including setting up thecommunication between the AdEdge COM and the MSP. Chassis, network, and programconfiguration and provisioning will be discussed with hands-on labs for each section.

The focus of the course is the use of the MSP1200 and MSP2800 chassis for ad insertionusing the ad cache capabilities of the MSP and the ADM feature of the AdEdge COM server.The discussion and labs will include splicing using virtual zones and the use of the VideoManagement System (VMS) for both the MSP and AdEdge COM. In addition, the student willconfigure programs for ad insertion using ad caching on both the MSP and AdEdge COM. Theuse of out of band (and the ARRIS Scout and Cue Router) and in band cue tones iscontrasted. The course includes an overview of the troubleshooting tools available for theMSP and AdEdge COM and a troubleshooting lab.

Audience

Operations, administration, maintenance and provisioning, planning, and engineeringpersonnel.

Course Topics Introduction


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Ad Cache and ADM Architecture AdEdge COM Architecture MSP Ad Cache Configuration Lab 1: Configure MSP ADM Configuration Lab 2: Configure AdEdge ADM Monitoring and Troubleshooting Lab 3: Monitor and Troubleshoot

Course SpecificsPrerequisites: MSP Splicing Installation and Configuration


Duration: 2 days

Materials: Presentation Guide and Lab ManualPrice: $15,000 per class, customer site, includes trainer's T&E, 8 students max


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MSP Dynamic Substitution and Targeted Ad InsertionConfiguration

Part Number: 782365

DescriptionThis two day, hands-on course covers the MSP ad splicing chassis and the AdEdge COMserver. Students will walk through a typical installation, including setting up thecommunication between the AdEdge COM and the MSP. Chassis, network, and programconfiguration and provisioning will be discussed with hands-on labs for each section.

The focus of the course is the use of the MSP1200 and MSP2800 chassis for targeted adinsertion and dynamic substitution. The discussion and labs will include splicing using virtualzones and the use of the Video Management System (VMS) for both the MSP and AdEdgeCOM. In addition, the student will configure programs for both targeted ad insertion using

virtual zones and dynamic ad substitution. The course includes an overview of thetroubleshooting tools available for the MSP and AdEdge COM and a troubleshooting lab.

AudienceOperations, administration, maintenance and provisioning, planning, and engineeringpersonnel.


AdEdge COM Architecture AdEdge Access and Administration Lab 1 – AdEdge Access Dynamic Substitution Lab 2 – Dynamic Substitution Targeted Ad Insertion TAI MSP Configuration Lab 3 Part 1 – MSP TAI AdEdge COM Configuration

Lab 3 – Part 2, AdEdge COM Troubleshooting Lab 4 - Troubleshooting Lab


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Course SpecificsPrerequisites: MSP Splicing Installation and Configuration


Duration: 2 days

Materials: Presentation Guide and Lab Manual

Price: $15,000 per class, customer site, includes trainer's T&E, 8 students max


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MSP2000/2800 Splicing Installation and ConfigurationPart Number: BGE50002

DescriptionThis two-day, hands-on course covers the MSP2000 and MSP2800 chassis installation andoperation of the application and management modules. Students will walk through a typicalinstallation, including removal and installation of field replaceable units. Chassis, network,and program configuration and provisioning are discussed with hands-on labs for eachsection.

The focus of the course is the use of the MSP2000 and MSP2800 chassis for local adinsertion. The discussion and labs will include splicing into encrypted streams and the use ofthe Ad Insertion Tool. In addition, the student will configure each chassis for Dual NodeRedundancy and be able to explain how to exploit this capability in their network. Thecourse includes an overview of the troubleshooting tools available for the MSP2000/2800and a troubleshooting lab.



Splicing primer Installation, hardware and architecture Hardware lab Command line interface CLI Lab 1 (platform configuration) CLI Lab 2 (splicing configuration) Troubleshooting Troubleshooting lab

Course SpecificsPrerequisites: noneDelivery: Instructor-led

Duration: 2 days



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MSP2000/2800 VMS Configuration and Surveillance

Part Number: BGE00129

DescriptionThis one-day, hands-on course covers the MSP2000 and MSP2800 configuration andsurveillance using the VMS graphical user interface. Students will set up the VMS system,creating user accounts and passwords for a typical installation.

Chassis, network, and program configuration and provisioning will be discussed with a lab foreach section. The course includes an overview of the troubleshooting tools available on theVMS and a troubleshooting lab.


Course Topics Introduction Installation, hardware, and architecture VMS views and configuration Troubleshooting Lab exercises

Course SpecificsPrerequisites: MSP Splicing Installation and Configuration or MSP QAM Applications


Duration: 1 day




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MSP2800 QAM ApplicationsPart Number: BGE00094

DescriptionThis two-day, hands-on course, covers the MSP2800 chassis installation and operation of theapplication and management modules. Students will walk through a typical installation,including removal and installation of field replaceable units. Chassis, network, and QAMconfiguration and provisioning will be discussed with hands-on labs for each section. Thefocus of the course is the use of the MSP2800 chassis for QAM applications. The discussionand labs will include using the Graphical User Interface to set up and default QAMs andprovision QAMs of different types. The course includes an overview of the troubleshootingtools available for the MSP2800 and a troubleshooting lab.

AudienceOperations, administration, maintenance, and provisioning, planning, and engineeringpersonnel.

Course Topics Introduction Hardware and architecture QAM applications VMS configuration

Troubleshooting

Course SpecificsPrerequisites: none


Duration: 2 days




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MSP Splicing Installation and ConfigurationPart Number: 799176

DescriptionThis two day, web based course covers the ARRIS MSP1200 and MSP2800 chassis installationand operation of the application and management modules. Students will walk through atypical installation, including removal and installation of field replaceable units. Chassis,network, and program configuration and provisioning are discussed.

The focus of the course is the use of the MSP1200 and MSP2800 chassis for national adinsertion, local ad insertion, targeted ad insertion and dynamic substitution, and ad insertionusing the ad cache capabilities of the MSP and the ADM feature of the AdEdge COM server.The discussion will include splicing into encrypted streams using virtual zones and the use ofthe Video Management System (VMS)/ Element Management System (EMS) for both theMSP and AdEdge COM. In addition, the student see the configuration of programs for adinsertion using ad caching on both the MSP and AdEdge COM. The use of out of band (andthe ARRIS Scout and Cue Router) and in band cue tones is contrasted. In addition, thestudent will see the configuration of Dual Node Redundancy and be able to explain how toexploit this capability in their network. The course includes an overview of thetroubleshooting tools available for the MSP.

AudienceOperations, administration, maintenance, and provisioning, planning, and engineeringpersonnel.

Course Topics Introduction Splicer Primer Installation, Hardware and Architecture Command Line Interface and VMS/EMS DNR and Splicing Dynamic Substitution Targeted Ad Insertion

TAI MSP Configuration MSP Ad Cache Configuration Troubleshooting


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Course SpecificsPrerequisites: none

Delivery: Instructor-led web-based

Duration: 2 four hour sessions over 2 days

Materials: Presentation Guide

Price: $6,000 per class


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SDV and SVA Course Offerings

In this section:SDV Configuration & Troubleshooting ................................................................................... . 24SDV Service Launch CSR/FSR Training Package . ..................................................................... . 26Switched Video Analysis (SVA) Operations ............................................................................ . 28Switched Video Analysis (SVA) Overview Webinar ................................................................ . 29Switched Digital Video Configuration and Troubleshooting Webinar ................................... . 30


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SDV Configuration & TroubleshootingPart Number: BGE00070

DescriptionThis two-day, hands-on course covers the operation and configuration of the CVEx SwitchedDigital Video (SDV) components for headend and edge devices for BEQ, third-party QAMs,and MSP-QAM 2800 chassis in detail. The SDV overview features lab activities to reinforceQAM activity based on set-top box session requests. CVEx Manager is used to bind an MSP-QAM edge device to multiple SDV-Session Managers.

This course also emphasizes configuration of MSP-QAM Media Processing Card (MPC) forSDV applications, including student lab exercises and operational/troubleshooting tips.

Audience

Operations, administration, maintenance and provisioning, planning, and engineeringpersonnel.

Course Topics Product Introduction CVEx (SDV) overview and MSP-QAM demonstration Student Lab Exercise - MSP-QAM Hardware Familiarization CVEx Configuration Instructor/Student Headend Services MPTS-SPTS Mapping/Clamping Demo

Instructor/Student CVEx lab configuration demo BEQ and MSP-QAM MPC configuration Chassis configuration - Instructor/student lab demo Student hands-on lab - Card/port configuration Troubleshooting tips N+1 Redundancy LAG, Tagged Pairs, VLANs/Loopbacks Instructor/Student lab demo - N+1 redundancy, LAG, Tag Pairs Instructor/Student lab demo - System backup/restore

Site discussion (if applicable) - Site design; site-related configuration settings or issues

Course SpecificsPrerequisites: General understanding of IP networks and telecommunicationsinfrastructure.


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Duration: 2 days

Materials: Presentation Guide, Lab Manual, MSP-QAM Operations Guide



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SDV Service Launch CSR/FSR Training PackagePart Number: BGE00085

DescriptionThis training package contains essential information for both Customer ServiceRepresentatives (CSRs) and Field Service Representatives (FSRs) to effectively support aSwitched Digital Video Broadcast (SDV) launch. Both CSRs and FSRs are taught how SDV canprovide additional program services to the customer. Potential SDV customer-facing issuesare described to enable CSRs and FSRs to effectively handle customer issues.

AudienceCustomer Service Representatives (CSRs) and Field Service Representatives (FSRs).

CSR Course Topics (Course Length 1.5 hours) Why Switched Video? HD and transmission capacity limitations How SDV Broadcast services can increase the number of HD services to the customer Set-top box communication SDV components switching and client software requirement for the set-top box Sequence of events that occur for both upstream and downstream paths when changing

a set-top box channel in a mixed SDV and Broadcast Video environment Customer issues "Service Not Available" message and how it relates to SDV Handling the small percentage of SDV set-top non-responders seen on initial launch SDV program service reclamation for dormant unwatched services on customer set-top

box When to dispatch an FSR for a service call

FSR Course Topics (Course Length 2.5 hours) Frequency Spectrum and capacity limitations How Switched Digital Video Broadcast services improve density and increase the number

of program services to the set-top box. Field trial statistics and understanding of correct service-group (SG) concentration ratios

for SDV SDV lineup - Broadcast versus SDV video candidates Set-top Box Communication SDV set-top box client software load


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SDV components used to switch video services to the set-top box Sequence of events for both upstream and downstream paths when tuning the set-top

box to a channel in a mixed SDV and Broadcast video environment. Troubleshooting customer issues Effect of oversubscribing an SG and "Service Not Available" message

Set-top box SDV diagnostic screen Verifying the presence of SDV client software on set-top box Handling the small percentage of SDV set-top non-responders SDV service reclamation of un-watch services on customer set-top box

Course SpecificsPrerequisites: None


Duration: 2 CSR: 1.5 hour live session/ 1 FSR: 2.5 hour live session

Materials: Training Guide

Price: $7,500 per day class, customer site, includes trainer’s T&E

Notes: Sessions 1 & 2: CSR training Session 3: FSR training


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Switched Video Analysis (SVA) OperationsPart Number: BGE00084

DescriptionThis instructor-led course includes essential information needed to analyze a SwitchedDigital Video (SDV) enterprise. Participants are shown a functioning SVA system with log filesfrom an SDV deployment of 285 HD and SD services across numerous service groups.Participants learn how to effectively use the SVA application to identify network hot spotsand channel usage trends for all or select service groups. New SVA 5.0 features includesimulation using "What-If-Scenarios" for proposed changes in SDV SG tuner size, channel bit-rate assignments, number of QAMs assigned to SGs, channel movement from broadcast toswitched tiers, and channel additions to determine congestion scenarios.

AudienceOperations, administration, maintenance, provisioning, planning, and engineering personnel.

Course TopicsPresentations

SVA overview, dashboard, and report generator SVA network management SVA program/channel usage SVA-SDV simulation, configuration, and management

Student hands-on lab activities SVA menus, administration, report generator Network management: SG bandwidth and blocking events Channel usage, ratings, and viewership Simulation, SVA configuration, management

Course SpecificsPrerequisites: Switched Broadcast 2-day Configuration Class


Duration: 1 day

Materials: SVA Training Guide and SVA User Guide



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Switched Video Analysis (SVA) Overview WebinarPart Number: BGE00098

DescriptionThis web-based live presentation includes essential information needed to analyze aSwitched Digital Video (SDV) system. Participants are shown a functioning SVA system withlog files from an SDV deployment containing over 200 SD and HD services. Participants learnhow to effectively use the SVA server to identify potential hot spots, and channel usagetrends for all or select service groups. "What-If-Scenarios" demonstration simulates SDVperformance for bit-rate, and blocking effects using historical data based on parameterchanges to: SDV SG tuner size, channel bit-rate assignments, number of QAMs assigned toSGs, channel movement from broadcast to switched tiers, and channel additions to servicelineup.

AudienceOperations, administration, maintenance, provisioning, planning, and engineering personnel

Course TopicsPresentations

SVA overview, dashboard, and report generator SVA network management SVA program/channel usage SVA-SDV simulation, configuration, and management

Instructor Demonstrations SVA menus, administration, report generator, Network management: SG bandwidth and blocking events Channel usage, ratings, and viewership. Simulation, SVA configuration, management

Course SpecificsPrerequisites: ARRIS Switched Broadcast 2-day Configuration Class

Delivery: WebinarDuration: Four 50-minute sessions interleaved with 10-minute breaks

Materials: SVA Training Guide, SVA User Guide



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ARRIS C4®/C4c™ Cable Modem TerminationSystem (CMTS) Course Offerings

In this section:C4 CMTS Hardware Overview ................................................................................................ . 32C4c CMTS Hardware Overview . .............................................................................................. . 33C4/C4c CMTS Operations ....................................................................................................... . 34


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C4 CMTS Hardware OverviewPart Number: N/A

DescriptionThis online course introduces the C4 Cable Modem Termination System (CMTS) functions,features, and system components.

AudienceInstallation, operations, administration, maintenance, and provisioning, planning, andengineering personnel.

Course Topics

System overview C4 CMTS description Front chassis Rear chassis System components Module descriptions Traffic flow summary


Delivery: Online

Duration: 1 hour

Materials: None


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C4c CMTS Hardware OverviewPart Number: N/A

DescriptionThis online course introduces the C4c Cable Modem Termination System (CMTS) functions,features and system components.

AudienceInstallation, operations, administration, maintenance, and provisioning, planning, andengineering personnel.

Course Topics System overview C4c CMTS description Front chassis Rear chassis System components Module descriptions Traffic flow summary


Delivery: Online

Duration: 1 hour


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C4/C4c CMTS OperationsPart Number: 728971 ARRIS Facility / 802217 Domestic Onsite / 802218 InternationalOnsite

DescriptionThree-day, hands-on, instructor-led training on DOCSIS 3.0 features and functionality,planning, commissioning, operations, administration, maintenance, and provisioning of a C4CMTS. This course also prepares you for certification.


Course Topics Introduction to the C4/C4c CMTS Basic configuration Advanced CAM configuration Routing and management Administration and security PacketCable Logging and monitoring

Software upgrades

Course SpecificsDelivery: Instructor-led

Prerequisites: A basic understanding of CATV systems, RF plant fundamentals, and datanetworking. Introduction to the C4 CMTS and Introduction to the C4c CMTS (web-basedcourses) are recommended.

Duration: 3 days

Materials: C4/C4c CMTS Operations Course Workbook

Prices:

728971 - $1,800 per student at ARRIS training facility

802217 - $12,000 per class, domestic customer site, includes trainer T&L, 8 students max

802218 - $15,000 per class, international customer site, includes trainer T&L, 8 students max


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Network, Service, and Workforce Assurance

In this section:ServAssure™ Performance Management Course Offerings . .................................................. . 36ServAssure™ Alarm Central Course Offerings ........................................................................ . 41EventAssure Course Offerings . ............................................................................................... . 44ServAssure™ Wi-Fi Solutions Course Offerings . ..................................................................... . 47WorkAssure Field Service Management Course Offerings .................................................... . 51


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ServAssure™ Performance Management CourseOfferings

In this section:ServAssure™ Performance Management Users . .................................................................... . 37ServAssure™ Performance Management Group Administrators .......................................... . 37ServAssure™ Performance Management Custom Course ..................................................... . 39Multi-Seat License Pack - ServAssure Performance Management ........................................ . 40


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ServAssure™ Performance Management UsersPart Number: SPM201

DescriptionParticipants learn how to utilize ServAssure™ Performance Management to monitor networkhealth, troubleshoot customer issues, analyze network issues, and identify areas for networkimprovement.

AudiencePrimarily for new ServAssure™ Performance Management users, training modules areoffered for the following MSO roles: Customer Care, Field Technicians, Installer Supervisorsand Dispatchers, the NOC, and Management.

Course Topics A high-level view of ServAssure™ Performance Management concepts How Customer Care can use ServAssure™ Performance Management How Field Technicians can use ServAssure™ Performance Management ServAssure™ Performance Management for Installer Supervisors and Dispatchers How the NOC can use ServAssure™ Performance Management How management can use ServAssure™ Performance Management

Course SpecificsDelivery: Instructor-led at customer site

Duration: 2 days

Materials: ServAssure™ Performance Management User Workbook


ServAssure™ Performance Management GroupAdministrators

Part Number: SPM310

DescriptionParticipants learn how to manage users and groups, as well as how to customize the userinterface for individual Groups.


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AudienceFor supervisors and managers who interact with ServAssure™ Performance Management.

Course Topics Accessing Account Management features Creating, editing, and deleting user accounts Creating, editing, and deleting group accounts Selecting and canceling users' running reports Viewing or deleting users' events Modifying color coding settings Creating topology sets that are helpful for Groups Creating My ServAssure™ Performance Management pages that provide groups with

summary and comparison graphs of devices or areas of particular interest

Managing voice sessions

Course SpecificsPrerequisite Course: ServAssure™ Performance Management Users

Delivery: Instructor-led at customer site

Duration: 1/2 day

Materials: ServAssure™ Performance Management Group Administrator Workbook



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ServAssure™ Performance Management Custom CoursePart Number: SPM301

DescriptionThis is a client-configurable course. Customers may pre-arrange to have various pieces of anyspecific course taught. They can also request abridged/condensed versions of a particularclass to focus on only a few topics.

AudienceMSO professionals who require specific information about ServAssure™ PerformanceManagement.

Course TopicsClient configurable course: Clients may pre-arrange to have various pieces of any specificcourse taught. They can also request abridged/condensed versions of a particular class tofocus on only a few topics; defined in advance of course delivery.

Course SpecificsPrerequisite Course: none


Duration: Minimum 1 day

Materials: Dependent on course contentPrice: $4,000 per day


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Multi-Seat License Pack - ServAssure PerformanceManagement

Part Number: SPM302

DescriptionParticipants learn how to utilize ServAssure Performance Management to monitor networkhealth, troubleshoot customer issues, analyze network issues, and identify areas for networkimprovement. (Multi-Seat License Pack Purchase - Onsite instructor-led, 3 days, up to 40seats or 4 separate locations over a 2 year contract period - T&E included.)

AudiencePrimarily for new ServAssure™ Performance Management users, training modules are

offered for the following MSO roles: Customer Care, Field Technicians, Installer Supervisorsand Dispatchers, the NOC, and Management.

Course Topics A high-level view of ServAssure™ Performance Management concepts How Customer Care can use ServAssure™ Performance Management How Field Technicians can use ServAssure™ Performance Management ServAssure™ Performance Management for Installer Supervisors and Dispatchers How the NOC can use ServAssure™ Performance Management

How Management can use ServAssure™ Performance Management

Course SpecificsMulti-Seat License Pack Purchase

Prerequisite Course: None


Multi-Seat License Pack Includes: 2 year coverage, 3 days of training delivered to amaximum of 4 different locations to 10 students for a total of 40 students receiving 3 days ofinstruction each.

Materials: ServAssure™ Performance Management User Workbook

Price: $36,000 per 2 year license


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ServAssure™ Alarm Central Course Offerings

In this section:ServAssure™ Alarm Central User Training. ............................................................................. . 42ServAssure™ Alarm Central Administrator Training .............................................................. . 43


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ServAssure™ Alarm Central User TrainingPart Number: ALM200

DescriptionParticipants learn how to use ServAssure™ Alarm Central to identify network outage andplant issue root cause, troubleshoot network impairments, and view modem metrics invarious forms, such as maps, tables, and graphs.

AudienceIntended for Alarm Central users.

Course TopicsThis course provides a detailed explanation of the ServAssure™ Alarm Central user interfacewith hands-on exercises designed to simulate user tasks. Participants will be able to useAlarm Central for alarm detection and identify the root cause by using the map. Users willalso be able to create historical graphs, view RF metrics, and track alarm lifecycles.

Course SpecificsPrerequisites: ServAssure™ Performance Management User Course, Windows and internetexperience.


Duration: 2 days for both Proactive and Outage Manager / 1 day for either Proactive or

Outage ManagerMaterials: ServAssure™ Alarm Central User Training Guide and Training presentation



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ServAssure™ Alarm Central Administrator TrainingPart Number: ALM300

DescriptionParticipants learn how to configure issue and outage thresholds, severity levels, manageaccess profiles, as well as manage alarm notifications.

AudienceIntended for Alarm Central administrators.

Course TopicsParticipants will learn to manage users and profiles, configure soak periods, create Fiber

Node profiles, configure Outage thresholds, and Configure Proactive thresholds.

Course SpecificsPrerequisite Course: Alarm Central User Training, ServAssure™ Performance ManagementAdmin Training and Windows and internet experience.


Duration: 1/2 day

Materials: ServAssure™ Alarm Central Administrator Training Guide and Trainingpresentation



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EventAssure Course Offerings

In this section:EventAssure User Training ..................................................................................................... . 45EventAssure Administrative Training ..................................................................................... . 46


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EventAssure User TrainingPart Number: EVS201

DescriptionParticipants learn how to use EventAssure to detect and analyze network and customerDOCSIS equipment alarms, monitor network health, isolate alarms on the network, andextract alarm details.

AudienceIntended for users of EventAssure Solutions.

Course TopicsThis course provides a detailed explanation of the EventAssure user interface with hands-onexercises designed to simulate user tasks. Participants will be able to use EventAssure foralarm detection and analyze the root cause by using the alarm log, alarm graph, and otherfilter features.

Course SpecificsPrerequisites: ServAssure™ Performance Management User Course, Windows and internetexperience.


Duration: 1 day

Materials: ServAssure™ EventAssure User Training Guide and Training presentation



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EventAssure Administrative TrainingPart Number: EVS301

DescriptionParticipants learn how to configure event thresholds and severity levels, manage accessprofiles, access and monitor system health, as well as manage alarm notifications.

AudienceIntended for EventAssure administrators.

Course TopicsThis course provides an overview of the EventAssure user interface with hands-on exercises

designed to simulate administrator tasks. Participants will learn to configure EventAssurethresholds and severity levels, manage authentication permissions, and link externalapplications.

Course SpecificsPrerequisites: EventAssure User Training, ServAssure™ Performance Management AdminTraining and Windows and internet experience.


Duration: 1 day

Materials: EventAssure Solutions Administrator Training Guide and Training presentationPrice: $4,000 per class


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ServAssure™ Wi-Fi Solutions User TrainingPart Number: SWF201

DescriptionParticipants learn how to use ServAssure™ Wi-Fi Solutions to configure basic wirelesssettings, manage and validate RF environment, and troubleshoot wireless networks.

AudienceIntended for users of ServAssure™ Wi-Fi Solutions.

Course TopicsThis course provides a detailed explanation of the ServAssure™ Wi-Fi Solutions user interfacewith hands-on exercises designed to simulate user tasks. Participants will be able to useServAssure™ Wi-Fi Solutions to:

Configure Wi-Fi Network Settings Measure Signal Strength Mark Locations View Connected Wireless Devices View Channel Overlap Manually Configure Channel Conduct Speed Test Create Session Birth Certificate

Course SpecificsPrerequisites: Each student needs a computer. An installed wireless gateway is needed atthe training location.


Duration: 1/2 day

Materials: ServAssure™ Wi-Fi Solutions User Training Guide and Training presentation



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ServAssure™ Wi-Fi Solutions User Train-the-TrainerPart Number: SWF301

DescriptionParticipants learn how to use and teach ServAssure™ Wi-Fi Solutions to internal users whoare responsible for configuring basic wireless settings, managing and validating RFenvironment, and troubleshooting wireless networks. Participants learn how to useServAssure™ Wi-Fi Solutions to configure basic wireless settings, manage and validate RFenvironment, and troubleshoot wireless networks.

AudienceIntended for trainers of ServAssure™ Wi-Fi Solutions.

Course TopicsThis course provides a detailed explanation of the ServAssure™ Wi-Fi Solutions user interfacewith hands-on exercises designed to simulate user tasks. Participants will be able to useServAssure™ Wi-Fi Solutions to:

Configure Wi-Fi Network Settings Measure Signal Strength Mark Locations View Connected Wireless Devices View Channel Overlap Manually Configure Channel Conduct Speed Test Create Session Birth Certificate

Course SpecificsPrerequisites: Each student needs a computer. An installed wireless gateway is needed atthe training location.


Duration: 2 days Day 1 AM – ServAssure™ Wi-Fi User Training Delivered by ARRIS Trainer to internal

training team Day 1 PM – ServAssure™ Wi-Fi User Training Delivered by ARRIS Trainer to Users with

internal training team in attendance


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Day 2 AM – ServAssure™ Wi-Fi User Training Delivered by ARRIS and internal trainingteam to Users

Day 2 PM – ServAssure™ Wi-Fi User Training Delivered by internal training team to Userswith ARRIS Trainer in attendance

Materials: ServAssure™ Wi-Fi Solutions User Training Guide and Training presentation



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WorkAssure Field Service Management CourseOfferings

In this section:WorkAssure™ Field Service Management System Configuration . ......................................... . 52Capacity Management Configuration .................................................................................... . 53WorkAssure™ Capacity Viewer .............................................................................................. . 54Outage / Work Order Creator ................................................................................................ . 55Plant Maintenance ................................................................................................................. . 56Monitoring Technicians with TechDirector . ........................................................................... . 57Managing Technicians' Routes and Schedules . ...................................................................... . 58Install and Repair (I&R) . .......................................................................................................... . 59

WorkAssure™ Reporting. ........................................................................................................ . 60TechRouter Workshop . ........................................................................................................... . 61WorkAssure™ Field Service Management Customized Training Course ............................... . 62WorkAssure™ Field Service Management Pilot Course ......................................................... . 62


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WorkAssure™ Field Service Management SystemConfiguration

Part Number: WWM401

DescriptionThis course teaches how to configure WorkAssure™ Field Service Management for yourorganization's specific needs.

AudienceFor system administrators, subject matter experts of billing system components, andsupport professionals who manage all aspects of data setup, including work order data, userdata, and system data (such as hierarchy setup and report structures).

Course TopicsThis course is designed to train individuals who will be entering information into WorkAssureand who will continue to update configuration options in WorkAssure. This includes suchitems as creating new users, adding new equipment, and creating or changing Business Unitinformation. Topics include understanding, viewing, creating, and editing the followingitems:

Where configuration happens Business units and SMS groups Phrase translations Domains and user classes Privileges and user permissions Users and types Time slots and standard times Job statuses Equipment and services Skill associations to job types and services Creating Breaks, shifts, and shift patterns Creating Route areas, route models, and route pattern

Course SpecificsPrerequisites: Each student needs a computer.Delivery: Instructor-led at customer siteDuration: 3 daysMaterials: WorkAssure™ Field Service Management Configuration Training Manual


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Capacity Management ConfigurationPart Number: WWM406

DescriptionThis course teaches the student how to configure Capacity Manager for your organization'sspecific needs.

AudienceFor support professionals involved with capacity or quota and who will be configuring andmonitoring Capacity Manager.

Course TopicsThis course is designed to train those individuals who will be configuring capacity for thesystem. Topics include the following items:

Capacity groups, areas, and sources Capacity matrix and plan Capacity slots and overlapping slots Rebalancing Redistribution frequencies Fulfillment organizations Regions Create capacity models Create capacity weekly models Creating capacity patterns Assigning capacity patterns Assigning capacity proficiencies Capacity lockout reasons Capacity overrides Capacity Management Viewer

Course SpecificsPrerequisites: Each student needs a computer.


Duration: 1 day


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Materials: WorkAssure™ Field Service Management Capacity Manager Training Manual


WorkAssure™ Capacity Viewer

Part Number: WWM407

DescriptionThe WorkAssure™ Field Service Management Capacity Viewer shows you what capacity isavailable for your system. This course teaches students how to use this application to seecurrent capacity and to create Lockouts and Overrides for capacity.

AudienceDesigned for those supervisors or support professionals who will be responsible foroverseeing capacity.

Course TopicsTopics include the following items:

Viewing capacity Filtering Aggregation filtering Multiple aggregations lockouts Overrides

Exporting Recalculating



Duration: 1/2 day

Materials: WorkAssure™ Field Service Management Capacity Viewer Student Manual



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Outage / Work Order CreatorPart Number: WWM402

DescriptionThis course teaches students how to configure WorkAssure™ Field Service Management foroutages and outage notifications. It also teaches students how to use Work Order Creator tocreate outage work orders if there is no third party system for this.

AudienceFor support professionals involved with managing outages.

Course Topics

This course is designed to train those individuals who will be configuring the system foroutages. Topics include the following items:

Outage definitions Overall Outage process Configuring Outage classes Configuring Outage types Outage notification rules Outage association rules Outage notifications



Duration: 1 day

Materials: WorkAssure™ Field Service Management Outage Student Manual



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Plant MaintenancePart Number: WWM403

DescriptionWorkAssure™ Field Service Management Plant Maintenance allows you to define thephysical layout of your cable infrastructure so that it can be managed for outages. Thiscourse teaches students how to create and assign Plants to technicians.

AudienceFor supervisors or support professionals who are responsible for plant facilities and outages.

Course Topics

Topics include the following items: Understanding why plants are created Plant types Plant areas Plant models Weekly plant models Plant patter

Documents

Arris Combined Training Catalog 2015