Army Family Readiness Handbookcongfamilyreadiness.net/wp-content/uploads/2014/08/2014-Army-FR...Soldier and Family readiness goals. The FRG can enhance camaraderie and unit readiness

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Army Family Readiness Handbook

Colorado National Guard Family Program

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CONGFamilyReadiness.net

1-866-333-8844

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Table of Contents

Table of Contents....................................................................................................... 3

Welcome Letter ......................................................................................................... 5

Mission Statement ..................................................................................................... 6

Why the Color Purple? .............................................................................................. 6

Family Program Website ........................................................................................... 7

Acronyms .................................................................................................................. 8

Army Family Readiness

Overview ................................................................................................................. 10

Responsibilities

Chain of Command ........................................................................................ 11

Chain of Concern .......................................................................................... 12

FRG - What’s in it For Us? ..................................................................................... 13

Family Readiness Support Assistant (FRSA)

Mission Statement and Essential Services .............................................................. 15

Contact Information ................................................................................................ 16

Family Readiness Success ....................................................................................... 18

Family Readiness Monthly Report Criteria ............................................................ 19

Report Snap-Shot .......................................................................................... 20

National Criteria ............................................................................................ 22

State Criteria ................................................................................................. 33

Family Readiness Group (FRG)

Mission .................................................................................................................... 40

Goals and the Five Essential Ingredients ................................................................ 41

Structure .................................................................................................................. 42

Types of Volunteers ................................................................................................. 43

Military Point of Contact Position Description ............................................ 44

FRG Leader Position Description ................................................................. 45

FRG Treasurer Position Description ............................................................. 46

FRG Operating Guidance

Family Readiness Group & Social Media .................................................... 48

Phone Calls To and From Families ............................................................... 49

Crisis Calls and the Veteran Crisis Line ....................................................... 50

Emails To and From Families ....................................................................... 51

FRG Meetings ............................................................................................... 53

Unit and FRG Planned Activities.................................................................. 54

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Family Readiness Group Fund ...................................................................... 55

Fundraising Guidance ................................................................................... 56

Soldier/Family Welcome Packets/Program................................................... 57

Family Assistance Specialist (FAS)

Army Family Assistance Centers ............................................................................ 61

Essential Services .................................................................................................... 62

Family Assistance Unit and Area Assignment ........................................................ 64

Methods of Individual and Family Assistance ........................................................ 66

FRG Assistance ....................................................................................................... 68

Colorado National Guard Family Program

Services .................................................................................................................... 70

Publication Information

This handbook was published in June of 2014. The contents of this handbook will remain

valid until the next publishing, or until superseded by one of the governing regulations. To

determine if you have a copy of the most current handbook, please contact your assigned

Family Readiness Support Assistant (FRSA).

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Return to Table of Contents

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Our Mission Statement:

“To establish and facilitate ongoing communication, involvement, support, and

recognition between National Guard Families and the National Guard,

in a partnership that promotes the best in both.”

National Guard Family Program

Why the color Purple?

Purple has long stood as the color used to signify something that is not military branch

specific. If one were to combine the colors of all the branches of service together on an art

palette, the color would indeed be purple.

The Family Program Office is “purple” because it provides support and assistance to any

military member, regardless of their branch of service. Purple also represents the oldest medal

in the US Military...

The Purple Heart


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Colorado National Guard

Family Program Website

The Colorado National Guard Family Program Website was developed to provide program and

contact information to Commanders, Service Members and Family Members 24 hours a day, 7

days a week. The website is continuously updated with program changes and events. By

visiting the ‘Calendar of Events’ page, you can see the myriad of activities that are planned by

the Family Program and related offices. In the ‘Announcements’ section, you can find flyers,

advertisements and updates as they occur.

Commanders of all levels are encouraged to use the website as a training tool for Self and

Family Readiness for their Service Members. By having this information available in a public

forum, the Service and Family Members have essential information they need to ready

themselves and their Families for continuous and honorable service in the Colorado National

Guard.

www.CONGFamilyReadiness.net

If you can’t find the information you are looking for, or if you found information that you

think would be useful to the Service Members of the Colorado National Guard, please contact

our Marketing Office at 720-250-1193.

Other Ways to Stay Connected

In order to facilitate timely and accurate information to Service and Family Members, the

Family Program Office utilizes a variety of social media tools in order to meet the communica-

tion preferences of our audience. Please take the time to sign up to receive information updates

from the social media outlet of your choice. All outgoing announcements are posted on every

outlet, every time.

To see the various methods that are being utilized, visit the Family Program website (listed

above) and navigate to the ‘How to Stay Informed’ page under the ‘How to Connect’ tab. If

you prefer a communication method that is not listed, please contact us!


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Commonly Used Family Readiness Acronyms

1SG First Sergeant

AAFES Army and Air Force Exchange Service

AFRP Airman and Family Readiness Program

AGR Active Guard Reserve

AR Army Regulation

ARFORGEN Army Force Generation

ASMC Area Support Medical Company

AT Annual Training

AVIM Aviation Intermediate Maintenance

BCC Blind Carbon Copy

BN Battalion

BSB Brigade Support Battalion

BTRY Battery

CDR Commander

CMD Command

CNGBI Chief National Guard Bureau Issuance

CO Company

CONG Colorado National Guard

CCT Contingency Contracting Team

CST Civil Support Team

CTC Centennial Training Center

CYP Child and Youth Program

DA Department of the Army

DD/DOD Department of Defense

DEERS Defense Enrollment Eligibility Reporting

System

DET Detachment

DPH Director of Psychological Health

ENG Engineer

ESGR Employer Support of the Guard and

Reserve

FAS Family Assistance Specialist

FF Firefighters

FiB Fires Brigade

FORSCOM U.S. Forces Command

FR Family Readiness

FRG Family Readiness Group

FRSA Family Readiness Support Assistant

FRGL Family Readiness Group Leader

FRGT Family Readiness Group Treasurer

FSC Forward Support Company

FSG Family Support Group (obsolete term)

FY Fiscal Year

HAATS High Altitude Aviation Training Site

HHB Headquarters and Headquarters Battery

HHC Headquarters and Headquarters Company

HHD Headquarters and Headquarters Detachment

ID Identification

JAG Judge Advocate General

JFHQ Joint Force Headquarters

JFSAP Joint Family Support Assistance Program

JSS Joint Services Support

MAINT Maintenance

MDB Missile Defense Brigade

MED Medical

MMA Medical Management Activity

MP Military Police

MPOC Military Point of Contact

MWR Morale, Welfare and Recreation

NGB National Guard Bureau

NORTHCOM U.S. Northern Command

NSC Network Support Company

OPSEC Operations Security

OSACOM Operational Support Airlift Command

PAD Public Affairs Detachment

PHA Periodic Health Assessment

PII Personally Identifiable Information

REC Recruiting

RET Retention

RDC Rear Detachment Commander

RRB Recruiting and Retention Battalion

RSP Recruit Sustainment Program

RTI Regional Training Institute

SAD State Active Duty

SFPD State Family Program Director

SME Subject Matter Expert

SOD-K Special Operations Detachment - Korea

SOP Standard Operating Procedure

SOS Survivor Outreach Services

SWTD Special Warfare Training Detachment

TAA Transition Assistance Advisor

vFRG Virtual Family Readiness Group

YRRP Yellow Ribbon Reintegration Program


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Army Family

Readiness

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Army Family Readiness Overview

Family Readiness is defined as Service Members and Families who are prepared and equipped

with the knowledge and tools to successfully meet the challenges of military lifestyle. It is the

state of preparedness of Service Members and their Families through proactive education and

support programs that support self-reliance and enhance individual and Family well-being in

peace and wartime. With today’s smaller Army, active and reserve units that train for and

support warfighting and peacekeeping missions experience unprecedented turbulence and

uncertainty. These Soldiers and their Families (both immediate and extended) endure frequent

separations during training, State Active Duty (SAD) status, and longer overseas missions.

Empowering Families and Service Members to be self-sufficient, especially during times of

mobilization and training, helps to ensure successful achievement of military operations.

Benefits of Readiness

Family Readiness is a force multiplier for successful deployments

Service Member/Family Readiness is a key factor in unit, Service Member, and Family

morale

Family Readiness helps to increase retention of Service Members, encourages Family

participation and ultimately contributes to successful achievement of the mission


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Family Readiness Responsibilities

Chain of Command Responsibilities

Battalion Commander Unit Commander Rear Detachment

Commander

Prepares Family

Readiness (FR) Standard

Operating Procedure

(SOP) and sets Family

Readiness goals for the

battalion (BN)

Selects BN FRG Advisor

Participates in steering

committee meetings,

reviews FRG programs,

and coordinates with

higher command on major

Family Readiness issues

Prepares FR SOP and sets

Family Readiness goals

for the unit, with

guidance from the BN

SOP

Appoints FRG Leader,

Treasurer and MPOC

Supports FRG Leader as

necessary

Coordinates with FRG

Leader on fundraisers and

other FRG activities

Reviews FRG fund status

and newsletters

Encourages all Soldiers

and Families to

participate in FRG

activities

Ensures that vital Family

Readiness information is

conveyed to the FRG

Leaders and Soldiers

Serves as unit Commander

during deployment

Performs same duties as

Commander

Helps resolve Family

Readiness problems or

refers them to appropriate

post agencies

Maintain regular contact

with deployed unit

Suggested Regulations and Resources to have on File for Reference

AR 600-20, Army Command Policy

AR 530-1, Operations Security

AR 608-1, Army Community Service

500-3-3, FORSCOM

Standardizing official U.S. Army

external official presences (social

media) Memorandum

AR 360-1, The Army Public Affairs

Program

CNGBI 1800.02, National Guard

Family Program

8 CCR 1505-2, CO Sec. of State

Bingo/Raffle Games


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Chain of Concern Responsibilities

FRG Steering Committee/

Battalion Advisor

FRG Leader

Oversees and supports FRG activities

at the battalion level

Provides assistance and mentorship

to unit FRG Leaders

Coordinates with battalion

Commander on Family Readiness

issues and concerns

Supports Commander’s Family Readiness

goals

Provides overall leadership for FRG

Recruits volunteers

Coordinates all FRG events with the help of

FRG volunteers

Presides over FRG events

Ensures that all members are involved in

group decision and events

Ensures that key information is conveyed to

members

Family Members Soldiers

Support their Soldiers

Support Command readiness goals

Participate willingly and contribute to

FRG activities

Keep personal affairs in reasonable

order

Inform Commander and FRG Leader

of key changes

Participate in FRG and encourage their

Families to do so

Assist FRG Leaders with FRG projects


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Family Readiness Group -What’s in it for Us?

Spouses and Family Members

For Spouses and Family members, Family Readiness and the FRG gives a sense of belonging

to the unit and the Army community-the Army Family. It provides a way to develop

friendships, share important information, obtain referrals to needed Army resources, and share

moral support during unit deployments. For the long-term, involvement in FRG activities can

foster more positive attitudes among Army families and provide a better understanding of

military life, the unit, and its mission.

Soldiers’ Peace of Mind

Soldiers can be assured that their family members will be more self sufficient and will have

reliable and friendly support while they are deployed. This peace of mind can help Soldiers

focus on their work, perform better, relate better to other Soldiers, and be safer while they’re

on a training or real-world mission.

Commanders

For Commanders, the unit FRG helps to lighten their workload, especially in the area of

Soldier and Family readiness goals. The FRG can enhance camaraderie and unit readiness by

promoting self-reliance and by helping Soldiers and Family member to identify closely with

the unit.

Military and Civilian Communities

For the military and civilian communities, a well established FRG program can help forestall

serious family problems (such as family violence, substance abuse, juvenile delinquency, child

abuse, etc.) that weaken Army families and place heavy demands on community service

agencies. Effective FRGs provide a positive environment for diverse cultures to thrive

together and to truly become one Army family-an Army of One.

Army as a Whole

For the Army, successful FRG programs, combined with ample and available community

resources, help the Army achieve its primary goals-including the all-important goal of

attracting and retaining high-quality Soldiers and families in the Army.

Army Family and Society as a Whole

For the Army Family and society as a whole, peace of mind; togetherness; pride in ourselves as

individuals, families, units, and a nation of diverse cultures; and confidence that our Army can

promote a better and safer world.


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Family Readiness

Support Assistant

(FRSA)

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Family Readiness Support Assistants are a consistent Family Readiness asset to Commanders

during all phases of the Army Force Generation (ARFORGEN) cycle (pre-alert, alert/pre-

deployment, deployment, post-deployment, reintegration, and reconstitution). While the

Commander has overall responsibility for Family Readiness in the unit, the FRSA’s role is to

act as the staff subject matter expert (SME) on Family Readiness. Specifically, the FRSA is a

key contributor to the development of the Commander’s Total Family Readiness Program and

plays a central role in the program’s execution. FRSAs provide the continuum of care so that

Family Readiness is a consistent focus, regardless of the unit’s status within the deployment

cycle.

Essential Services Provided by the FRSA

Assist with the execution of the Family Readiness Standard Operating Procedure for all

levels of command

Provide training, hands-on assistance and information to subordinate unit Commanders

and Family Readiness Groups on all aspects of Family Readiness, well-being, and

deployment cycle support

Track and maintain Family Readiness records and reporting requirements for all levels

of Command

Serve as the liaison between the Brigade, Battalion and Company Commander, State

Family Program Office, Family Assistance Specialist (FAS) and Volunteers

Provide regulatory guidance regarding Family Readiness

Serve as the Subject Matter Expert on Family Readiness while facilitating resources

FRSA Mission Statement

To empower Commanders in their duty to deliver the Total Army Family Program

(AR 600-20) so that Soldiers and Families are entitled, informed, educated, assisted, and made

ready for the unique demands of military life before, during, and after deployment.


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FRSA Contact Information and

Organizational Chart

169th Fires Brigade

720-847-8490

Buckley Air Force Base

169th HHB

3/157th FA HHB

3/157th FA A Btry.

3/157th FA B Btry.

188th FSC

188th FSC, Det. 1

147th BSB HHC

147th BSB B Co.

3650th Maint. Co.

540th NSC

147th BSB A Co.

147th BSB A Co., Det. 1

89th Troop Command

193rd BN / SF BN

720-250-2772

Denver Armory

5/19th HHC

5/19th D Co.

5/19th SWTD

193rd MP HHC

220th MP Co.

947th ENG

1157th FF

5/19th B Co.

86th MI B Co.


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Space and Infantry Battalions

720-250-3895

Colorado Springs

117th Space BN

1198th Space Co.

168th RTI

CTC

100th MDB

NORTHCOM

1-157th HHC

1-157th C Co.

1-157th D Co.

217th Space Co.

1-157th A Co.

1-157th B Co.

1157th FSC

JFHQ and Aviation Battalion

720-847-8287


JFHQ

101st Army Band

HAATS

RRB

MED CMD

OSACOM, Det. 33

8th CST

1917th CCT

891st JA

104th PAD

SOD-K

MMA

2-135th HHC

2-135th D Co.

2-135th E Co.

2-135th A Co.

2-135th B Co., Det. 1

2-135th G Co., Det. 1

131 AVIM

3-140th, D Co.

928th ASMC

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Family Readiness Success

The primary factor in determining the success of a command’s Family program is the energy

level and focus of the leaders and their support staff. In coordination with the command

leadership at the brigade, battalion, or specified element, the FRSA will provide Family

readiness support including direct day-to-day services to Soldiers and Family members and

liaison with other support entities including Rear Detachments, Family Readiness Groups, and

Family Assistance Centers. The FRSA will provide guidance, assistance, and day-to-day

support and continuity for the Commander’s Family Readiness Program, operations, and

initiatives. The FRSA will also support and be responsible for outreach, communication and

coordination of programs and services designed to educate ARNG members and their Families

about the assistance and services available to them under the Deployment Cycle Support

Program.

FRSA personnel are generally assigned to ARNG units and receive technical guidance and

direction from the Commander or the Commander’s designated representative. Additionally,

the State Family Program Director (SFPD) will often provide FRSAs with guidance and

direction to coordinate State-wide Family Readiness. Each state has one or two Senior FRSAs

and a number of unit FRSAs. The Senior FRSA is the lead FRSA in the State Family

Readiness Program. The Senior FRSA assists the SFPD with the management and

administration of all Family Readiness operations and provides guidance and assistance to

FRSAs.

Notes

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Family Readiness Monthly Report Criteria

National Reporting Criteria*

1. FRG Leader appointment memorandum and all associated volunteer forms

completed

2. FRG Leader training completed

3. Military Point of Contact (MPOC) designated and appointment memorandum

completed

4. MPOC training completed

5. FRG Family Contact phone tree in place

6. FRG newsletter or social media site completed

7. FRG Email list completed

8. Annual Information Brief completed within last 12 months

9. Commander or Rear Detachment Commander training completed

State Reporting Criteria

1. Colorado National Guard Soldier/Family Profile form annual unit update completed

2. Unit/FRG Personnel attended most recent Family Program Readiness Training

3. Most Recent Family Readiness Activity Report completed (March or September)

4. FRSA unit maintenance visit completed

5. Volunteer hours logged in Joint Services Support monthly

*All criteria tracked in Joint Services Support (JSS)

The FRSA completes and submits the monthly Readiness Report to the National Guard Bureau

each month as required by the contractor. This data is collected for the purpose of assessing

and understanding the needs of each state/brigade/battalion/unit.


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Monthly Report National Criteria Snap-Shot


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Monthly Report State Criteria Snap-Shot

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National Criteria #1: FRG Leader Appointment Memorandum

& Volunteer Forms Completed

Responsibility

FRGL appointed and memorandum signed by unit Commander. Volunteer forms completed by

FRGL and given to FRSA. (DA Form 4162, DD Form 2793, Privacy Act Statement, and

Volunteer Joint Services Support (JSS) Agreement Form)

Validity

Indefinitely, unless there is a change of Command or the FRGL resigns, at which point a new

appointment memorandum will be written.

Tracking

The FRSA will keep the appointment memorandum and volunteer forms in the Volunteer’s

file. The Volunteer, Military Point of Contact, and Commander will also receive a copy to keep

on file.

Applicable Regulation

AR 608-1, Chapter 5, Paragraph 9.b.(1)-(4) & (6).k and m

Notes

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National Criteria #2: FRG Leader Training Completed

Responsibility

Once the FRSA receives the appointment memorandum, he/she will contact the Volunteer to

set up the training.

Validity

3 years (1095 days). After the initial basic training, it is recommended that the statutory

(appointed) Volunteer complete a refresher training on an annual basis.

Tracking

The FRSA will keep track of the training dates in Joint Services Support.


AR 608-1, Chapter 5, Paragraph 9.q.-r.

Notes

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National Criteria #3: Military Point of Contact (MPOC) Designated and

Appointment Memorandum Completed

Responsibility

MPOC appointed and memorandum signed by unit Commander.

Validity

Indefinitely, or until one of the following occurs: MPOC changes units, or a change of Com-

mand occurs and the new Commander deems the change necessary.

Tracking

The FRSA will keep the appointment memorandum and in the unit’s file. The Military Point of

Contact, FRGL and Commander will also receive a copy to keep on file.

Applicable Regulations

AR 608-1, Chapter 5, Paragraph 10 b. (7) (a)

Notes

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National Criteria #4: MPOC Training Completed

Responsibility

Once the FRSA receives the appointment memorandum, he/she will contact the MPOC to

schedule the training.

Validity

3 years (1095 days). After the initial basic training, it is recommended that the MPOC com-

plete a refresher raining on an annual basis.

Tracking

The FRSA will keep track of the training dates in Joint Support Services.


AR 600-20, Chapter 5, Paragraph 10 b. (b) 3.

Notes

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National Criteria #5: FRG Family Contact Phone Tree in Place

Responsibility

The MPOC provides a unit roster to the FRSA, as requested, on a quarterly basis. The FRSA

then compares the information collected from the CONG Soldier/Family profile form to the

unit roster and updates the Family/Soldier Contact Distribution Workbook.

Validity

1 quarter (90 days).

Tracking

Once the FRSA has updated the Contact Distribution Workbook, they will send it to the FRG

Leader, MPOC and Commander. The FRSA will also track this in JSS.


AR 608-1, Appendix J, Paragraph 2 (d)

Notes

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National Criteria #6: FRG Newsletter or Social Media Site Completed

Responsibility

The FRG Leader creates a newsletter (template provided by FRSA, if needed). The newsletter

is distributed by the FRG Leader according to Family Readiness SOP.

Validity

The newsletter will be sent to Service Members and Families at a minimum of every 90 days in

a non-deployed status and every 30 days in a deployed status, unless the SOP calls for more

frequent distribution. If a Social Media site is used in place of a newsletter, the FRG Leader

will add/update information using the same SOP guidelines as the newsletter.

Tracking

A copy of the newsletter will be sent to the FRSA via email. If social media is used, the link

should be shared with the FRSA. The FRSA can then go to the page to check for updates and

track accordingly. The FRSA will also track this in JSS.

The primary purpose of the official FRG newsletter is to convey timely, accurate information

approved by the Command. It is a conduit of information arranged in a pleasing and well-

thought manner, and reflects the needs of the unit Service Members and Families. Additionally,

the FRG Newsletter updates the Service Members and Families on unit events and activities so

they can maintain their personal and Family readiness state as well as possible. The production

of a newsletter with good information shows the Families and Supporters that the unit has a

vested interest in their well-being, helping to increase morale and participation.

Official Newsletter Requirements and Standards

Educational Information

Promotes unit Cohesion

Related to the unit’s Mission, Family Programs and Family or unit Readiness

Includes something for everyone: Traditional, AGR, retirees, youth, married and single

Service Members with or without children


AR 608-1, Appendix J, Paragraph 2 (d).

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Guidelines for the Commander when Determining Content

Information related to unit mission and readiness, to include Family Readiness such as

information related to FRG activities in support of annual training, pre-mobilization

briefings, deployments, and welcome home and reunion ceremonies

Information that is educational in nature, designed to promote informed, mission-ready

Soldiers and resilient Families

Chaplain-sponsored programs and activities, such as Strong Bonds events

Education and training programs such as “Operation READY”

Information on local civilian social service agencies that provide various services

Contacts for Veterans' service organizations that offer guidance and support

Information regarding activities for Soldiers and Families that promotes unit cohesion and

helps strengthen the ongoing esprit de corps among Family members and the unit, such as

Family activities

Screen for Operational Security (OPSEC) and Personally Identifiable Information (PII)

protection

Notes

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National Criteria #7: FRG Email List Updated

Responsibility

The FRSA will enter the information provided on the CONG Soldier/Family profile form into

the Soldier/Family Contact Distribution roster to create an email list used to be used by the

Commander, FRSA, FAS, or FRG Leader as needed.

Validity

1 quarter (90 days). This list needs to be updated a minimum of every 90 days to ensure

information is up-to-date, including Service Members leaving the unit or newcomers entering

the unit.

Tracking

Once the FRSA has updated the Contact Distribution Workbook, they will send it to the FRG

Leader, MPOC and Commander. The FRSA will also track this in Joint Services Support.


Forces Command Regulation 500-3-3, Task 2-I-21 b.

Notes

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National Criteria #8: Annual Information Brief Completed Within Last 12 Months

Responsibility

The Commander will work with the FRG Leader/FAS/FRSA to schedule an Annual

Information Brief to be given to the Service Members and Families.

Validity

1 year (365 days).

Tracking

Once the brief has taken place, the FRG Leader/MPOC/Commander will give the sign-in

roster to the FRSA to keep on file for the unit. The FRSA will also keep track of this in JSS.

The Family Program Informational Brief is required annually (FORSCOM 500-3-3, Task 2-I-

21 e), and is usually combined with a unit’s Family Day in order to maximize participation.

The only required brief for Family Readiness is the Family Program Informational Brief. Other

sections of the military may have additional requirements such as a Family OPSEC brief.

The annual Family Program brief includes useful information regarding benefits and resources

for Service Members and military Families. The FRG Leader is encouraged to give the brief to

the unit Families, however, Family Program staff is also available to assist the FRGL with this

task. Also, please remember that if a sign-in roster is not collected, it cannot be proven that the

brief actually took place. Please send completed sign-in rosters to your FRSA.


Forces Command Regulation 500-3-3, Task 2-I-21 e.

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Suggested Items to Include in the Family Day Agenda

Welcome greeting from the Commander

Introduction of unit personnel and FRG volunteers

Introduction of new Service Members and their Families

Icebreaker activity

Training

Non-denominational religious service (if Chaplain is available)

Time for Family members to travel to and from the event

Suggested Ideas for Family Day Training Topics

Benefits and Entitlements Briefing (contained in Family Program Brief)

Information on the FRG (contained in Family Program Brief)

Legal and Financial Briefings

Army Substance Abuse Program (ASAP)

Family Health and Safety

DEERS Enrollment

Family OPSEC

Suggested Tips for an Effective Family Day

Schedule the Family Day/Brief in conjunction with a social activity or FRG meeting

Give advanced notice to family members

Send out a flyer/email/letter/postcard stating the date, time, place and tentative agenda

If possible, offer child care

Make sure you will have what you need for the presentation itself:

Microphone

Annually updated presentation

Sign-in sheets

Unit Roster

Projector, screen and/or computer

Ask the Families to think of questions while the presentation is being conducted; answer

the questions after the brief, or collect them to follow up with an individual telephone call

from the FRSA / FAS

Keep your FRSA informed of the unit’s intentions to have a Family Day and complete the

Family Program brief

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National Criteria #9: Commander or Rear Detachment Commander

Training Completed

Responsibility

The FRSA will contact the new Commander/Rear Detachment Commander to schedule the

training.

Validity

3 years (1095 days).

Tracking

The FRSA will keep track of the training dates in Joint Service Support (JSS).


AR 600-20, Chapter 5, Paragraph 10 b. (b) 3.

Notes

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State Criteria #1: Colorado National Guard Soldier/Family Profile

Form Completed

Responsibility

The FRSA will attend the annual Periodic Health Assessment (PHA) and reception drill for

new Soldiers or inter-state transfers and collect the CONG Soldier/Family Profile Forms from

the Service Members.

Validity

1 year (365 days). The FRSA will collect these annually to ensure the most up-to-date

information.

Tracking

The FRSA will enter the information from the profile forms into the Soldier/Family Contact

Workbook. Upon completion, the FRSA will make copies of the forms to keep in the unit’s

file and will then give the original copies to the MPOC.

Two Types of Forms

Depending on the location of the unit within the deployment cycle, the Service Member may

be asked to fill out the annual one-page form, or the deployment three-page form. The

information gathered on both types of forms is shared between the two forms so that they are

pre-filled with accurate data. All information is kept secure, password protected and

physically locked in a secure area.

How You Can Help

Encourage Service Members to fill out forms as completely and accurately as possible. Forms

without a primary contact are insufficient and will not count in a positive manner toward the

unit’s completion percentage.

*All information is kept secure, password protected and physically locked in a secure area.

*Please contact your FRSA to make sure you are using the most recent form.


AR 608-1, Appendix J, Paragraph 2 (d)

Forces Command Regulation 500-3-3, Task 2-I-2 a. (1)b.


34

State Criteria #2: Unit/FRG Personnel Attend Most Recent

Family Readiness Training

Responsibility

A unit or FRG representative will attend two Family Readiness trainings, provided by the

FRSA team, to include the Family Program State Training event.

Validity

1 year (365 days).

Tracking

The FRSA will keep record of trainings attended in the unit’s file.

Notes

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

35

State Criteria #3: Most Recent Family Readiness Activity Report Completed

Responsibility

The MPOC or Readiness Non-Commissioned Officer (RNCO) will fill out all information

except Section 4, with the assistance of the FRGL as needed. The report will be forwarded to

the FRSA who will then enter the Volunteer hours. The FRSA will forward the report to the

Commander (CDR), who reviews, signs and dates the report, and then saves the file into a .pdf

format. This ensures that no information will be altered after the report has been reviewed by

the CDR. The CDR will send the report back to the FRSA who will then sign and scan the

report, sending the unit a completed copy.

Validity

6 months (180 days)

Tracking

The FRSA will keep the report in the unit’s file as well as record unit status on the monthly

Readiness Report.

The Family Readiness Activity Report is due twice a year. The first report is due 4/1 and

covers the first six months of the Fiscal Year (FY) October-March. The second report is due

10/1 and covers the last six months of the FY, April-September.

Notes

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

36

State Criteria #4: FRSA Unit Maintenance Visit Completed

Responsibility

The FRSA will make contact with the unit via email, phone call, or in person to discuss the

overall status and climate of the unit with the Commander.

Validity

6 months (180 days)

Tracking

The FRSA will keep record of the maintenance visit in the unit’s file, as well as record the unit

status on the monthly Readiness Report.

Notes

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

37

State Criteria #5: Volunteer Hours Logged Monthly in Joint Services Support

Responsibility

The FRG Volunteer will create an account in JSS and will log their hours monthly.

Validity

1 month (30 days)

Tracking

The FRSA will track these hours in JSS and will provide a rollup to the Senior FRSA each

month.

The objective of the Joint Services Support system is to provide the resources, training and

policies necessary to ensure the success of strategic initiatives, referral to appropriate program

services, personnel readiness, operational capabilities and the sustainability of the National

Guard community through the National Guard Bureau and Colorado JFHQ. National/State

Awards reporting documentation is pulled from JSS Volunteer Activity Tracker to substantiate

volunteer recognition. Overall state volunteer hours assist in the determination of Family

Program needs.

Notes

___________________________________________________________

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38

Notes

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39

Family Readiness Group

(FRG)

40

The Family Readiness Group (FRG), formerly known as the Family Support Group (FSG), is a

concept that had early roots among Army families, who banded together during war, tours

overseas or other isolated locations, to provide information, moral support, and social outlets

to their members. The Army focused sharply on Family Readiness as a result of lessons

learned during the 1990-91 Gulf War. On 1 June 2000, the Department of the Army renamed it

Family Readiness Group to emphasize the need for readiness and self-sufficiency among Army

Families in the modern Army. Paraphrasing DA Pamphlet 608-47, the FRG is an organization

of Family members, Volunteers, Soldiers, and civilian employees belonging to a unit/

organization who together provide an avenue of mutual support and assistance and a network

of communication among the members, the chain of command, and community resources.

What is a Family Readiness Group?

Mission of the FRG

The FRG mission is ‘to assist Commanders in maintaining readiness of Soldiers, Families,

and communities within the Army by promoting self-sufficiency,

resiliency, and stability during peace and war.”

Regula- tion

DA Pamphlet 608-47

AR 608-1, Army Community Service

AR 600-20, Army Command Policy

CNGBI 1800.02, National Guard

Family Program

The best way to find

yourself is to lose yourself in

service to others.

-Mahatma Ghandi


41

Family Readiness Group Goals

Build Soldier and Family cohesion and morale

Prepare Soldiers and Families for separation during deployments and training

Reduce Soldier and Family stress

Help Soldiers focus on their mission during deployments

Help Families and Soldiers become more self-sufficient

Provide an avenue for sharing timely, accurate information

Five Essential Ingredients of an Effective FRG

Experienced Commanders and FRG Leaders have learned that certain factors make FRGs

effective and successful, all of which involve five essential ingredients. The goal of an

effective FRG can be achieved through active participation in the FRG and by infusing it with

the five essential ingredients listed below (shown in boldface type):

Caring Leaders-Soldiers and spouses who lead and serve their units and FRGs with great

regard and affection for the Soldiers and Families. Their focus is on the needs of the

members, unit Family Readiness goals, and the military mission. Leadership of the FRG is,

by far, the most important single ingredient.

Well Organized-The FRG Leader recruits and motivates capable spouse volunteers to help

organize and lead the unit FRG. With their help, the leader organizes the committees and

work groups, who accomplish all the key tasks of an effective FRG.

Well Trained-All members (every Soldier and Family member) are trained at some level to

understand the unit’s mission and Family Readiness goals, and their roles in helping to meet

them.

Fun FRG Events-Astute leaders ensure that the unit Family regularly plans and enjoys

fun events together. In fact, every event of the FRG should be enjoyable or at least

pleasant for all members. Like caring leadership, fun FRG events are critical to the

strength and longevity of the FRG.

Great Communication-The Commander and FRG leadership ensure that pertinent

information and knowledge of essential resources are passed on to all FRG members in a

timely manner.

Goals of the Family Readiness Group


42

Structure of the FRG

By regulation, the unit Commander is responsible for establishing and supporting the unit

Family Readiness Group. Ideally, Family Readiness is managed from the top, and

Commanders have unit Family Readiness performance goals they must meet. Clearly, they

can’t meet these goals alone; they must identify capable leadership and delegate clear

responsibilities and the authority that goes with them to the Volunteers.

FRGs can be structured in a number of ways, based on the type of unit, its mission, the needs

of the Soldiers and Family Members.

The unit-level FRG is the ‘grassroots’ organization for Soldier and Family readiness in the

Army and, therefore, will receive major emphasis in this handbook. Its main function is to

build a friendly support and information network for the members before, during, and after

deployments.

The battalion-level FRG serves in an advisory and support capacity for unit-level FRGs. The

steering committee interfaces regularly with unit-level FRGs, ensuring that the battalion and

higher command Family Readiness goals are met.

Other Family Readiness Group Entities:

Rear Detachment Commander (RDC) A unit officer who acts as unit

Commander in the rear when the unit is

deployed.

Chaplain Provides counseling on personal, family,

and spiritual concerns.

State Family Program Director (SFPD) Provides assistance, guidance, and

support to Soldiers and Family members.

Family Assistance Specialist Provide focused support to FRG Leaders/

FRGs in a non-deployed status. Serves as

a resource referral to Service Members

and Families in all phases of deployment

cycle.

Family Readiness Support Assistant Provide training and support to

Commanders, MPOCs, and FRG

Statutory Volunteers. Assist CDRs with

their vision of Family Readiness.


43

Volunteer Support

The Commander directs and supports the FRG Volunteers. The Statutory Volunteers are an

extension of the Commander’s hand and will carry out his/her vision and approve all actions

through him/her. The Military Point of Contact (MPOC) will assist the Volunteers by attending

meetings and coordinating military facilities and supplies. The Family Readiness Support

Assistant (FRSA) is available to support all FRG Volunteers with training, regulation

interpretation, ideas, templates, information and resources.

Statutory Volunteers should expect and provide a professional and courteous working

relationship with the unit’s Commander, Military Point of Contact and FRSA.

Statutory Volunteer

Family Readiness Group Leader, Treasurer, or other Command envisioned position

Appointed, in writing, by the Commander

Has an official job description outlining position roles and responsibilities

Completes position training with the Family Readiness Support Assistant

Adheres to Privacy Act

Distributes information from unit and FRSA in a timely manner

Provides resources and referrals, never offers services

Has restricted fund-raising capabilities and support opportunities

Held accountable for tasks outlined in appointment letter and job description

Documents volunteer hours in JSS: www.JointServicesSupport.org

Gratuitous Volunteer

Volunteers who serve in an unofficial capacity

Help support meetings, events, and activities

Does not require a formal job description

Does not have official training

Votes on all aspects of the FRG

All voices are heard and all opinions are valued

Has fewer restrictions on fund-raising and support opportunities

Is not required to document volunteer hours in JSS

Types of Volunteers

Within the Family Readiness Group there are two types of volunteers. Each type has different

duties, responsibilities and capabilities. Both types of volunteers are essential to running an

effective FRG!


44

Military Point of Contact

Position Description

Position

The Military Point of Contact (MPOC) shall serve as the point of contact between the

Commander (CDR) and the Family Readiness Group (FRG), and between the Commander and

State Family Program Staff. At times, the MPOC may also serve as the communication link

between State Family Program Staff and unit Soldiers.

Appointment

The Commander shall appoint a trusted and motivated member of the unit to be the MPOC.

This assignment will remain in effect until officially relieved of this duty by the unit

Commander, or until the Soldier is reassigned to a different unit.

Responsibilities

Complete initial Family Readiness information brief within two months of appointment.*

Provide the assigned FRSA with documentation requested, e.g., alert roster, Change of

Command, change in full time staff.

Attend Family Program State Training Event and a minimum of one Family Readiness

training session per fiscal year.*

Uphold the Commander’s Family Readiness Standard Operating Procedure with assistance

from the designated FRSA and appointed volunteers.

Maintain records and requirements with the assistance of the designated FRSA, as directed

by the unit Commander. Contact unit FRSA for most current documents.

Complete the Family Readiness Activity Report and submit to the assigned FRSA, with

support from the Commander and appointed volunteers.*

Qualifications

Strong communication skills

Strong organizational skills

Access to Unit Service Member Information (i.e.. Alert Roster)

Willingness to work within the Family Readiness Group

*These items are reported on the monthly Readiness Report and submitted to the National

Guard Bureau.


45

FRG Leader Position Description

Position

The Family Readiness Group Leader (FRGL) shall serve as the point of contact between the

Commander and the unit Families. In all aspects of this position, the FRG Leader is a

representative of the Commander’s Family Readiness vision, and shall adhere to all applicable

regulations and guidance regarding these duties.

Appointment

The Commander shall appoint a trusted civilian who is neither a member of the military nor

employed by the State Family Program office to be the FRG Leader. The FRGL will serve in

this appointed capacity effective immediately until relieved by the Commander or until the

position is voluntarily relinquished.

Description of Duties

Contact unit Family Readiness Support Assistant (FRSA) to complete initial Family

Readiness Information Brief within 60 days of appointment.*

Complete all required volunteer paperwork, to include DA Form 4162, DD Form 2793,

Privacy Act Statement, and Volunteer Joint Services Support (JSS) Agreement Form.

Attend the Family Program Annual State Training event, and a minimum of one Family

Readiness training session per fiscal year.*

Oversee the Family Readiness Group (FRG) and act as the liaison between the Commander

and Family members.

Implement an active FRG in accordance with applicable regulations and Commander’s

guidance.

Plan and conduct FRG meetings, activities, and fundraisers with guidance from

Commander’s Standard Operating Procedure (SOP). In the event of fundraising, request

permission from the Commander as directed by the SOP.*

Act as a conduit of resources and provide information to Families and Service Members as

needed.

Refer all Family/Service Member issues reported to the unit Family Assistant Specialist

(FAS).

Refer to the applicable regulations and Commander’s SOP on proper procedure for use of

Social Media, e.g., Facebook, Twitter, vFRG.

Present the Family Program Family Readiness Information Brief to the unit Service

Members and Families annually.*

Enter all volunteer hours into JSS tracking system monthly.*

*These items are reported on the monthly Readiness Report and submitted to the National

Guard Bureau.


46

Additional Duties During Deployed Status

Increase newsletter production to once a month

Increase FRG meeting frequency to once a month

Include the unit FAS in all communication/activities

Qualifications

Strong communication and organizational skills

Willingness to work within the Family Readiness Group

Desire to meet new people and establish interpersonal relationships

FRG Treasurer Position Description

Position

The Family Readiness Group Treasurer (FRGT) serves as the custodian and guardian of the

FRG fund.

Appointment

The Commander shall appoint a trusted civilian who is neither a member of the military nor

employed by the State Family Program office to be the FRG Treasurer. The FRG Treasurer

will serve in this appointed capacity effective immediately until relieved by the Commander or

until the position is voluntarily relinquished.

Description of Duties

Contact unit FRSA to complete initial Family Readiness information brief within two

months of appointment.

Complete all required volunteer paperwork: DA Form 4162, DD Form 2793, Privacy Act

Statement, and Volunteer JSS Agreement Form.

Attend Family Program State Training Event and a minimum of one Family Readiness

training session per fiscal year.

Assist the FRGL with fundraising activities as needed.

Assist the FRG Leader with FRG Meetings, chairing all matters related to fundraising and

expenditure of FRG Funds.


47

The FRGT shall become familiar with the referenced regulations and all other applicable

regulations and guidance not listed, utilizing the FRSA as a regulation resource.

Obtain written approval from the Commander for all fundraisers and expenditures.

Fundraiser approval must contain information on the event, the expected cost of set-up, the

cost of suggested donation per item, the amount projected to be raised, and how the raised

funds will be spent. Fundraising without a specific purpose will not occur. Each individual

fundraiser cannot exceed $1,000. Private donations may not exceed $1,000 per year, per

individual or organization.

Serve as a custodian of the FRG fund. Maintain records, ledgers, and ensure all documents

are current.

Submit monthly bank statements and FRG Fund Ledger to Commander and assigned

FRSA.

Alert the Commander and FRG Leader if discrepancies are noted and resolve discrepancies

as soon as possible.

Coordinate with the Military Point of Contact and FRGL to assist with the completion of

the Family Readiness Activity Report.

Provide all requested documentation to the Commander during an FRG Fund audit.

Qualifications

Excellent math skills

Knowledge of banking procedures

Strong communication and organizational skills

Desire to meet new people and establish interpersonal relationships

Possess the ability to balance and manage funds

Notes

___________________________________________________________

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___________________________________________________________

___________________________________________________________

___________________________________________________________

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___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

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48

Maintaining an FRG website or social media site has many benefits. It can cut down on

postage costs, house documents, may be accessed by deployed Soldiers, provide important

links, and can be updated almost instantly. One major advantage of incorporating social media

is that the Families can utilize the FRG website as needed and seek out the information that

pertains to them. One major disadvantage is not everyone can use the internet and without

direct dissemination, it can not be guaranteed that the information was received.

A website or social media site must be approved by the unit Commander through a

memorandum and must have a Standard Operating Procedure defining the guidelines.

Things to Consider

- Operational Security (OPSEC), how to maintain it at all times

- Who will maintain and update the website

- Who is the approving authority for posting information

- How will site content be monitored

- Who will be held accountable for site content

- How will duties and roles change upon a rapid deployment

- Can all Families access and utilize the site

- How can information dissemination be ensured using the site

Family Readiness Group & Social Media


AR 25-1, 4.2

Memorandum: Standardizing Official U.S. Army External Official Presences (social

media) (04DEC2012)

DTM 09-026 Responsible and Effective Use of Internet-based Capabilities (25FEB2010)


49

Occasionally, the FRG Leader may have cause to call a Family, using the information found

on the Family Contact information workbook provided by the FRSA.

Reasons for an FRG Leader to Contact a Family

Accurate, timely Official information conveyance from the unit Commander

Outreach to an Individual (different than well-calls to all deployed Families, which are

made by the FAS)

Information regarding FRG meetings, activities or fund-raisers

Phone Calls cannot be Used to Contact Families To

Communicate or plan political events

To promote commercial endeavors

Well-calls (FAS Team)

Providing any services (i.e. counseling, financial advice)

Social calls

Guidelines for Telephone Contact for Official FRG Contact

Keep confidentiality; Volunteers must ask if they can pass on personal information to

the appropriate point of contact

Etiquette Protocol

Introduce yourself each time a call is placed

Pronounce names correctly

Begin and end on an upbeat note

Use telephone courtesy and talk with a smile

Have exact information and list of items ready for discussion

Have paper and pen to record feedback

Always make direct contact

Follow-up if leaving a voice/e-mail message to ensure that successful contact has

been made with the appropriate individual(s)

Limit contacts to 10 minutes*

*This limit is a guideline to accomplish the task without excessive time for the contact

volunteer or Family member

Phone Calls To and From Families


50

Crisis calls

There is always a chance that someone may not know whom to call in a crisis situation and

may call the FRG Leader. Know that the FRG Leader is not expected to, nor should they

attempt to handle these calls in any manner besides providing referral information. Keep a list

of emergency contact numbers posted near your phone for quick and easy referral. If it is a

crisis, follow-up with the referral number you gave (Chaplain, Director of Psychological

Health, FAS, FRSA, Crisis Non-Commissioned Officer) to ensure contact was made. You may

not be able to reach them right away if they are on the line with your referral.

There is one exception. If the person on the line mentions suicide, do not hang up the phone.

Simply listen to the person, keep them calm and keep the conversation going while you have

someone call 911. Once officials arrive on scene, call the state Director of Psychological

Health (DPH) at 720-219-0749 or the State Chaplain at 303-263-6175.

Refer to Crisis Lines

There are numerous ways to refer someone who needs crisis assistance to help. Be mindful

that you should only refer individuals who are not in immediate danger of harming themselves

or others. For those situations, immediately call 911. In other situations where someone might

be in crisis but not in immediate danger, referral to organizations or individuals whose purpose

is to provide those types of services is the best route to take. As stated above, it is not the role

of an FRG Volunteer to offer those services. Instead, refer the individual to the DPH or State

Chaplain (contact listed above). If the individual does not want to contact someone they know,

or wants to remain anonymous, you should refer them to crisis and prevention hotlines. The

crisis line listed below applies to Veterans, Service Members, Spouses and Caregivers. Please

visit their website for more information.

Veteran and Military Crisis Line Call: Dial 1-800-273-8244 and press 1 to talk to someone

Text: Test to 838255 to get help

Chat: Confidential Veterans chat on their website

Website: http://www.veteranscrisisline.net/


51

Emails To and From Families

Regarding contact with unit Families, email could be considered the best method. It allows

Families/Supporters to receive the information on their own time and to respond in their own

time. It also helps Families/Supporters establish boundaries while still receiving valued

information.

Emails Should Include

A greeting

What attached information is being included or why they are being contacted

The body of the email

A point of contact for the information

A salutation

Your name with your position

A blurb that states the end receiver can contact the FRSA to be removed from the

distribution list; include the FRSA email address for email removal

Emails Should NOT Include

A long body of information, keep it short

OPSEC information: for example, exact dates, times and place of drill or Annual Training

Family or Personally Identifiable Information (PII), protect privacy at all times

The email distribution list

- When sending emails, use the BCC line to enter the Family email distribution

list; this will hide the email addresses from other receivers and will protect

privacy.

Commander, UC, or FRSA

*** Unit Family Distribution List Here ***


52

How to Tell if Families are Receiving Your Emails

A test email may be sent to determine if the email addresses are valid

Include a statement at the bottom of the email which will allow them to respond if no

longer a part of the military or a supporter of a Service Member

Most people will tell you if they are receiving the information in error

In any case, as no sensitive or personal information can be sent, if the email does arrive at the

wrong address, there is no harm being done. Keep this in mind while sending emails.

Additionally, the emails will be verified yearly with the Service Member during the Family

Profile sheet update through the MPOC or FRSA, and tested quarterly during the update by

the FRSA.

Tips, Tricks and Hints

Move the email distribution list from the Family contact workbook to a notepad document;

this will allow you to easily high-light, copy and past the list into your email BCC line

Create standard greetings in your notepad document that you can quickly choose from and

then add qualifying information to

Test email links before you send the information; they may have been blocked or broken if

coming from a military computer

‘Clean’ the email before sending it; remove unnecessary information

Create a short check-list to follow before sending every email to ensure PII

Notes

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

53

Family Readiness Group Meetings

Occurrence

Non-deployed status: To be held on an ‘as needed’ basis, or as directed by Commander’s

SOP

Deployed status: To be held monthly

Attendance

Commander, Rear Detachment Commander, Command Staff, Military Point of Contact,

FRG Leader and Treasurer attend all meetings, if possible

Anyone else who would like to be involved (Families/Supporters)

The FRG Meeting

Is led by the FRG Leader

Follows an agenda that was sent out prior to the meeting and includes:

- a review of the last meeting and what has occurred in between

- upcoming events and activities

- fundraising opportunities

- benefits, entitlements, and an educational portion

- common problems, issues, concerns, ideas, solutions, etc.

Starts promptly at the designated time and end near the predicted time

Moves at a pace that is reflective of the group; if there is not enough time to discuss all of

the topics, they are tabled until the next meeting

Is held in an orderly fashion that allows everyone a chance to speak

Ensures that all l issues related to the FRG are voted on by those present (majority rules)

Ways to Encourage Participation

Advertise, advertise, advertise!

The Difference Between an FRG Meeting and an FRG Steering Committee Meeting?

An FRG meeting is described above and anyone associated with the unit can attend

An FRG Steering Committee meeting covers how the key players are going to uphold

the Commander’s vision for Family Readiness within the FRG; and is only attended by

the unit Commander, First Sergeant (1SG), Military Point of Contact, FRG Leader, FRG

Treasurer, and one family representative from the unit


54

Unit and FRG Planned Activities

A ‘Family Activity’ is a social event that is conducted to improve the quality of life and

readiness of the unit’s Families. The importance of Single Service Member activities should

also be addressed by the Commander and the significance of the role they play in the

Commander’s Family Readiness Plan will be determined by his/her unit’s demographics.

Benefits of a Unit Social Activity

Fosters relationships between unit Families

Allows unit children to meet others like themselves

Allows Service Members a chance to interact outside of normal duties

Provides an opportunity for individuals to discuss similar issues/concerns

Builds unit morale and increases a positive Command climate

Allows Families to see command elements outside of a formal setting

Holding an activity will increase Gratuitous/Statutory Volunteer participation

Suggested Activities

Holiday Party (consider other holidays than those in December)

End of Annual Training gathering

Summer Picnic/Summer Fair/Scavenger Hunt

Kid’s activities such as bouncy houses or corn mazes

Family activities such as roller-skating or the amusement park

Group activities such as a softball game or golf tournament

Singles activities such as paintball or card tournament

Unit Leagues - attending a group 5K or having a sports team

Activities with a cause - memorial run or event, road clean-up, meal service

Tips for Success

Plan activities throughout the year and publish in advance

Send out a survey to Service Members and Families to see what they prefer

Hold activities in conjunction with FRG meetings to maximize participation

FRG informal funds can be used to help sponsor an activity which pertains to the entire

unit and which everyone is invited to; for group activities that do not pertain to everyone,

the Individuals / Families must provide their own funding


55

Family Readiness Group Fund

The FRG Fund is an account through which the FRG can store and monitor the money

acquired through in-house fundraising and from external non-solicited donations. Expenditure

of FRG funds must benefit the entire membership in some way. In order to obtain, maintain,

and retain the account appropriately, follow regulation guidance at all times. Utilize your

Family Readiness Support Assistance for training and regulation guidance as necessary.

Remember: The FRG Fund is not a Unit Fund, nor is it a “cup-and-flower” fund!

Authorized use of funds

Special events to foster Soldier and Family cohesion and morale

FRG meeting refreshments

Deployment and reunion activities

Childcare expenses during FRG events

Postage and operating supplies in support of the FRG

Any authorized expense approved in advance and in accordance with the spending plan

For individual use only (Flowers, baby shower gifts, etc.)

Unauthorized use of funds

Raffles-illegal without a license

Chain letters and pyramid schemes

Door-to-door solicitations

Any activity that is immoral, pornographic, illicit and/or casts a negative light on the Army

Dispensing or acquiring controlled substances

Any activity that violates a state or local ordinance

Authorized FRG Fundraisers

Burrito or bake sales

Sales of prepared foods (hot dogs, hamburgers, chili, etc.)

Cookbook sales

T-shirts with unit logo or slogan; stadium blankets, scarves, etc.

Car washes

Holiday Sales: Valentine’s Day Baskets, Santa Letters

Mustache or Hair Shave-Off

Dog washing service

Silent auctions

Talent show

Concession booth at unit events

Recycling drives


56

DO...

Discuss the proposed fundraiser with the Commander and get approval through a written

fund-raising request

Fundraise on a military installation or within your unit

Fundraise with a purpose, do not fundraise simply to build a balance

Outside donations may be accepted in amounts up to $1,000 in either monetary donations,

discounts or products, but cannot be solicited by anyone representing the military

Donations may be solicited by gratuitous FRG volunteers, but cannot represent themselves

as an official liaison or representative of the group

Existing funds may be used to support fund-raising materials; the amount used must be

replaced and not counted in the total amount raised

Fundraisers that involve raising money from multiple units must benefit every unit

involved

DON’T...

Co-mingle FRG funds with unit funds

Fundraise outside of your unit

Fundraise for a specific charity, Service Member, or Individual Supporter

Fundraise while in uniform (Service Members)

Conduct a raffle as it is illegal in Colorado without a license

Utilize door to door solicitations, chain letters and pyramid schemes

Fundraise using any activity that competes with AAFES, MWR or recruiting

Fundraise using any activity that violates a state or local ordinance

Fundraise in a manner inconsistent with the FRG SOP

Enter into agreements of commercial sponsorship

Fundraise without an FRG Treasurer or Leader

Fundraising Guidance

Notes on Fundraising

No matter what else an FRG does for their unit, fun events are a key component in creating

high morale and to aid in improving quality of life.

Unit activities and fundraisers are among the best ways to get to know other Volunteers and

Family Members.

Make it a point to remember, include and to plan events around single Service Members

and Parents of Service Members. They may be some of the individuals that could benefit

the most from the FRG.


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Transition can be tough for Families who have a loved one serving in the Armed Forces. In

order to warmly welcome all supporters of the Service Members of the Colorado National

Guard, the welcoming element of a Commander’s Family Readiness Plan should be

emphasized. The initial impact made upon a Family or Supporters of a Service Member will

play a large role in their attitudes and participation with unit and FRG activities.

Unit Commander

Consider which resources to provide to incoming Families of Service Members

Consider how to provide sponsorship for incoming Families of Service Members

Compose a welcome letter to the Families / Supporters for the welcome packet

Decipher the smoothest route of information dissemination to ensure that the MPOC or

FRGL has the appropriate information in order to send welcome packets in a timely

manner

Assign duties for tasks within your Welcome Program to the MPOC and FRGL as

appropriate

Consult AR 600-8-8 for guidance

Military Point of Contact

Perform Welcome Program duties as assigned by the Commander

Ensure a Family Program Profile sheet is placed on file for incoming Service Members

Provide copies of incoming Service Member profile forms to the FRSA (you may also

receive them from the FRSA for those Service Member attending reception drill)

Coordinate the provision of new Family/Service Member information to the FRG

Leader

Have a few welcome packets on hand for Families and Single Service Members

Family Readiness Group Leader

Perform Welcome Program duties as assigned by the Commander

Compose a welcome letter to be included in the welcome packet for both Families and

Single Service Members; important information to include:

Unit address and phone number information

Unit drill and AT schedule (include dates only)

Statutory Volunteer phone numbers and email information

Unit FAS/FRSA information

Emergency phone numbers - Chaplain, Family Programs, etc.

Soldier/Family Welcome Packets/Program


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Latest copy of the newsletter

Next FRG meeting information and upcoming activities

Any resources that might be pertinent

Colorado National Guard Family Program website information

Work with the Commander to determine what resource information should be

provided and whether the packets are standardized or individualized

Contact the Family to welcome them and to let them know a packet is on the way

Have Welcome Packets on hand at family functions, activities and FRG meetings to

hand to those who may have been missed

Notes on Soldier/Family Welcome Packets/Program

Many literature items that can be included in a welcome packet can be ordered for free.

If welcome packets are to be mailed, make sure the appropriate funding is being used

for postage. Contact your FRSA for assistance in this matter.

Single Service Members will receive the welcome packet if they do not list a Family or

parents on their Family Program Profile form. The Commander may decide that an extra

packet needs to be sent to single Service Members if they do not reside with their Sup-

porters.

Notes

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Devote yourself to loving others,

devote yourself to your community around you,

and devote yourself to creating something that

gives you purpose and meaning.

Do the kinds of things that come from the heart.

When you do, you won’t be dissatisfied, you

won’t be envious, you won’t be longing for

someone else’s things.

On the contrary, you’ll be overwhelmed with

what comes back.

- the late Morrie Schwarz

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Family Assistance

Specialist

(FAS)

61

Army Family Assistance Centers Family Assistance is here to provide support and resources to Service Members and their

Families regardless of the location, deployment status, branch of service or duty status (active,

reserve, retired). We are here to provide the Six Essential Services in addition to a multitude of

other topics and other necessary resources. As subject matter experts, we can provide

guidance, information, education, forms contact numbers and much more to you! By simply

contacting us, you will receive a wealth of knowledge and expert guidance at your fingertips!

We have five centers facilitating six Family Assistance Specialists in the state of Colorado to

assist you with your needs. Our physical offices are located in the following areas:

Family Program Headquarters:

Family Assistance Coordinator– 720-250-1186

Denver Armory:

Family Assistance– 720-250-2771

RSP Family Assistance– 720-250-2773

Grand Junction Readiness Center:


Colorado Springs Chestnut Armory:


Buckley Air Force Base:


In this handbook we will be providing you information on the Six Essential services, Unit

Alignment and what units fall under the care of each Family Assistance Specialist, and overall

services that we provide and when.

Please do not hesitate at any time to reach out to any of our Family Assistance Specialists for

any help that you may need. Remember, we are a resource center and have a plethora of

resources to share with you!


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Essential Services

The Family Assistance Specialist Team focuses the care that they provide to Service and

Family Members around their Six-Essential Services. The following is a brief description of

all the different ways the Family Assistance team can assist you. This list is by no means a

definitive list of the services that the Family Assistance Team can provide.

Legal Resource and Referral

Assistance with referrals for power of attorney/wills

Copies of military orders

Information and assistance with Service Members Civil Relief Act

Notary public services

Separation/divorce

Assistance with referral for ESGR

Financial Resource and Referral

Understanding military pay

Referrals and resources to financial assistance and loan applications through the CONG

Foundation, Military Family Relief Fund, and other national and community based

resources

Referrals to a financial counselor

Budget planning

Pay issues

Retirement

Unemployment

Tricare Resource and Referral

Provide general information on insurance benefits

Assist with Tricare medical and dental applications and enrollment

Assist in finding local participating providers

Claims

Vision

Eligibility

Pharmacy


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ID Cards and DEERS

Provide information on DEERS Rapids centers

Assist in obtaining an ID Card

Documentation required for an ID card

Crisis Intervention and Referral

Provide assistance, resources and referral with the following:

Domestic abuse

Child abuse/neglect

Danger to self and/or others

Abuse/neglect of a vulnerable adult

Suicide prevention

Drug and alcohol abuse

Abuse hotline information

Local grief counseling

Child protective services

Access to youth and adult Military Family Life Consultants

Community Information and Outreach

Provide a list of local community resources including but not limited to the following:

Assist with child care resource and referral

Assist with referrals to local financial resources

Finding a local FRG to assist with family readiness

Child and youth resources

Military OneSource/Army OneSource

Food banks

Education benefits/tutoring programs

Shelter services

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Family Assistance Specialist

Unit and Area Assignment

Centennial

Family Assistance Coordinator

720-250-1186

JFHQ

Individual Augments

Western Slope


720-250-5571

947th ENG - Det. 2

HAATS

947th ENG

1-157th C Co.

RSP Det. 1

947th ENG - Det. 1

Colorado Springs


720-250-3971

168th RTI

CTC

NORTHCOM

928th ASMC

100th MDB

1157th FF

199th EN

1-157th HHC

1-157th A Co.

1-157th D Co.

3-157th FA HHB

188th FSC

5/19th B Co.

117th Space 200th EN

217th Space 1158th Space

All Shops and Technician Staff

188th FSC Det. 1

Who Should I Call?

The FAS team can assist Service Members based

upon their Unit location or the location of their

personal residence. For example, if a Service

Member was in MED CMD, but lived in Colorado

Springs, they could call either the Buckley Air

Force Base or the Colorado Springs FAS team

member. No matter which number a Service

Member, Family Member or Commander calls,

they will obtain assistance.

891st JA


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Denver Armory


720-250-2771

89th Troop Command

193rd MP HHC

220th MP Co.

5/19th HHC

5/19th D Co.

5/19th SWTD

1157th FSC

147th BSB HHC

147th BSB A Co.

3650th Maint. Co.

3-157th FA A Btry.

1-157th B Co.

86th MI B Co.



720-847-8495

MED CMD

8th CST

101st Army Band

104th PAD

OSACOM, DET 33

SOD-K

1917th CCT

169th FiB HHB

540th NSC

2-135th HHC

2-135th A Co.

2-135th B Co., Det. 1

2-135th D Co.

2-135th E Co.

Recruit Sustainment


720-250-2773

RRB

RSP Det. 3

RSP Det. 2

MMA 2-135th G Co., Det. 1

3-157th FA B Btry. 3-140th, D Co.

131 AVIM 147th BSB B Co.

AASF Counter Drug

147th BSB A Co. Det. 1

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Methods of Individual

and Family Assistance

During Deployments

Establish monthly contact via email, telephone or face-to-face interaction with each

primary contact of deployed COARNG Service Members to address issues and offer

assistance if needed.

Regardless of Deployment Status

Provide information, assistance, referral, and follow-up services to Service Members,

Families and Survivors from all branches of service and components in their designated

region and in other locations as needed, regarding pay/financial issues, military medical

benefits, legal issues, ID Cards/DEERS enrollment, Employer Support of the Guard and

Reserve (ESGR), accessing benefits and services from local installations and a wide variety

of other Family-related issues. Assistance will be provided and available 24 hours a day, 7

days a week and follow-up will occur within 72 hours of initial contact.

Coordinate financial assistance with military, government and civilian organizations as

needed to assist Service Members, Family members and Survivors experiencing financial

hardships. This includes referral to appropriate offices, agencies and organizations.

Develop and maintain a directory of resources, agencies and organizations that are available

to assist Service Members, Families and Survivors. Additionally, Family Assistance

Specialists will keep abreast of research and policy/legislative changes impacting Service

Members, Family members and Survivors.

Respond to and effectively handle time-sensitive calls as they are received, to include calls

received off-hours.

Coordinate with Casualty Assistance Center Benefit Coordinator/Specialist and Army

Community Service Support Coordinators to provide assistance to Survivors. Additionally,

the FAS team has developed a professional rapport with appropriate local outside agencies

to enhance local program delivery.

Coordinate support groups, life skill education and supportive counseling for Service

Members, Families and Survivors.


67

Provide information and or training to Service Members, Families and Survivors on Army

National Guard Resilience Programs.

Accept and distribute community donations to Service Members and their Families as need-

ed/requested.

Collaborate with government leadership to open and direct an emergency Family Assis-

tance Center in the event of a tragic event.

Ensure that coordination is made with the State Family Program in advance of any and all

communications with any element of the civilian media.

Notes

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FRG Assistance

Assist the Family Readiness Groups of deployed units by providing advice and guidance as

needed.

Support FRG meetings for each deployed unit to include providing access to armories,

providing office supplies, assisting with source management, assisting with coordination of

guest speakers, and helping to capture issues from Families in an attempt to find a

resolution.

Be responsible for opening up armories and providing meeting space for the FRG meetings

to include office supplies, source management, assist in coordination of guest speakers,

capture issues from the military families and see the issue through to resolution.

Assist the FRG in gathering, collating, maintaining and disseminating information and

resources to Families.

Assist the unit FGR Leader with monthly newsletters as needed, such as: copying, folding

and labeling newsletters, and telephone support with official government business as it

relates to the FRG.

Ensure at all times that rumors are minimized, investigated, verified and communicated to

Families as needed or appropriate.

Assist the FRSA with any needs specific to the unit and FRG.

Notes

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Family Program

Offices

70

Family Program Office

The State Family Program Office is the liaison between Joint Force Headquarters and the

National Guard Bureau (NGB). Under the guidance of the State Family Program Director,

the Family Program Office implements regulations and programs that have been approved by

NGB .

Airman & Family Readiness Program (AFRP)

The Airman and Family Readiness Program (AFRP) collaborates with the State Family

Program to implement higher headquarters operational plans. In addition, the A&FRP

Manager consults with Wing Leadership on issues and trends to determine a strategic plan

based on the following core competencies: Information/Referral, Deployment Cycle Support,

Personal/Family Readiness, Life Skills Education, Community Outreach, and Management of

the Key Volunteer Program.

Child and Youth Program (CYP)

The Child and Youth Program is designed to educate, promote, and support youth within

the family throughout all phases of the deployment cycle. The program integrates National

Guard youth with other individuals and who inherently understand the National Guard

lifestyle and its unique challenges.

Family Assistance Specialist (FAS)

Family Assistance Specialists are located throughout the state of Colorado to serve the

needs of Service Members and their Families by providing the Six Essential Services, in

addition to a multitude of other topics and other necessary resources: Tricare, Legal, DEERS

& ID cards, Community Resources, Crisis Intervention, and Financial Assistance. The

Family Assistance team is available to provide support and resources to Service Members

and their Families regardless of their location, deployment status, branch of service or duty

status (active, reserve, or retired).

Colorado National Guard

Family Program Services


71


In coordination with the command leadership at the Brigade, Battalion and Unit level, the

FRSA will provide guidance, assistance, and support for the commander’s Family

Readiness Group and vision for Family Readiness.

Joint Family Support Assistance Program (JFSAP)

JFSAP augments existing family programs to provide a continuum of support and

services based on Service Member and Family member strengths, needs and available

resources. The primary focus of support are those Service Members and Families who are

geographically dispersed from a military installation. Services are delivered in local

communities through collaborative partnerships with Federal, State, and local resources.

Recruit Sustainment Program (RSP)

RSP is conducted over weekend drills, simulating the basic training environment to assist

recruits with the transition from civilian life to basic training. The FAS for RSP Soldiers

welcomes and supports new Families.

Survivor Outreach Services Program (SOS)

The SOS Programs is a holistic and multiagency approach to delivering services to

Survivors in their local communities. The SOS Program identifies needs of those touched

by the loss of a loved one and will support the Family for as long as they desire.

Transition Assistance Advisor (TAA)

The TAA serves as your advocate for Tricare and VA benefits and can provide information

regarding the VA system and additional military programs.

Yellow Ribbon Reintegration Program (YRRP)

The purpose of the Yellow Ribbon Reintegration Program is to provide informational

events and activities for Service Members of the Colorado National Guard, their Families,

and community members. The Yellow Ribbon team facilitates access to the numerous

services supporting the health and well-being of our Service Members, Families and

community throughout all phases of deployment.