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ARMA“Business Continuity”
OCTOBER 22, 2014
PRESENTERSWanda Mitton - Technical Sales for 27 years
- Sales and Business Development- certifications in IC, WRT, VMT, ASCS, VSMR- 902-694-9976 (cell)- [email protected]
Darrell Hynes - Marketing/Business Development (NL)- certifications in Asbestos, VMT, ASCS, VSMR, CVI- 709-693-1048 (cell)- [email protected]
AGENDA
History – Who We Are
Business Continuity ?
Plan for the Disaster
How to Plan
Mitigate/Recovery
History…First Call, Because We Can Do It All
Environmental Services Mould/Fungal Remediation Asbestos Abatement Lead Abatement PCB Removal
Residential/Commercial/IndustrialHVAC Mechanical Hygiene (NADCA), ADSILCoating
Facility Restoration Emergency/RebuildIICRC – Fire, Water, Odor, Mould (24/7/365)
Fire Stopping
Infection Control Guidance Atmospheric Control Containment Barriers Negative Pressure HEPA Filtration
I HAVE INSURANCE WHY DO I NEED A BUSINE$$
CONTINUITY PLAN?
DISASTER PREPAREDNESSKeys To Business Resumption
PRE-PLANNING
What Do I Need?
Contingency Plan
Disaster Recovery Plan
Emergency Response
Restoration and Reconstruction
Business Resumption
PRE-PLANNING
Identify Recovery Goals
Identify Recovery Priorities
• What Is Mission Critical?
• Establish Departmental Priorities
• Identify Critical Equipment
• Everything Can’t Be First!
PRE-PLANNING
Pre-Qualify Vendors and Experts
• Computers/Data Recovery• Telephone System Relocation
and Repair
• Restoration Contractor
• Specialized Equipment Providers
• Fine Art/Rare Collection Expert
Keep The Plan Simple!
You Can Count On A Disaster…
Not Happening When You Planned
Not Impacting You The Way You Planned
A Different Disaster StrikingTerrorist Attack On Building
Earthquake in Haiti
International Economic Recession
Japan
Then Why Have & Test A Plan?
To Train A Team To Identify Responsibilities To Create An Image of Confidence To Reduce The Concerns of The
CommunityReduce WorryReduce Recovery TimeEstablish a Positive Mood of Proactive
Response Not Reactive Response
Market Profile After A Large Loss
Survival Factors62% Fail – Los Angeles Times (insurance industry study)
94% Fail – Un. Of Texas Study – Kirk Douglas
68% Fail – James Lee Witt – If Computers are lost for >7 days.
TRADITIONAL EDUCATION
Best Practices
Business Impact Analysis
Identify Mission Critical Systems
Develop Disaster Recovery Plan
Solicit Senior Management Support
TODAY’S BUSINESS ENVIRONMENT
Economy is based on services not manufacturing
Customers define service needs not the provider
Repetitive service is no longer the key to success or profitability
Local Disasters Do Happen!
ARE YOU READY?
HURRICANE IGOR- 2010
FLOODS – Big and Small – Do Happen!
ARE YOU READY?
MOLD Does Happen!
ARE YOU READY?
Infectious DISEASES Do Happen!
ARE YOU READY?
Disaster Recovery Planning
Reactionary PlanningLike Judo
Something Must Go Wrong To Activate Plan
Primarily Internally OrientedMission Critical Operations
HOW TO PLAN
Who Depends on You?
Who Do You Depend On?Suppliers
Response Support
BUSINESS CONTINUITY PLANNING
More Aggressive PlanningPro-Active Issues
Reactive Issues
Affected ByInternal Capabilities
External ChangesCompetition
Market Share
Economic Changes
BUSINESS CONTINUITY PLANS
Must Have a Monitoring Component
Continuity Plans Are Not Prepared and Set Aside Until They Are Needed After a Disaster
They Must Be Monitored Regularly And Adjusted As Needed
EFFECTIVE PLANS
GOAL DRIVEN
NOT PROCESS DRIVEN
HOW YOU ACHIEVE A GOAL DEPENDS ON
Timing
Current Operational Factors
Customers
Competitors
ETC.
HOW WILL A DISASTER AFFECT YOU?
Loss of Building Contamination of Building Loss of Teachers/Employees – Illness,
Relocation Loss of Students/Customers – Illness,
Relocation Loss of Documentation Materials
BooksLibraryLaboratories
ADVERSARY IMPACT
More Companies Fail Every Year Because of…?
COMPETITION
Senior Leaders Know This And Deal With It Daily
Does Your Plan Have A Competitive Section?
Are You Tracking Competitive Performance?
Continuity = Continuation of Operation
Opportunities & ProblemsRecognize Them
Monitor Them
React and Capitalize on The OpportunitiesLost opportunities cost a company as much as any disaster
If you do not take advantage of an opportunity your competition will and that is a double loss
Mitigate Impact or Remove Problems
Disaster Recovery Plan
Know Your Building
Space Access
Chain of Command
Gas and Electric Meter Location
Water Main and Fire SuppressionShut-Off Valves
Tenant Contact Information
Leases
Disaster Recovery Plan
Who Owns What?
Building Owner
Exterior Walls and Roof
Existing Build-Outs
Reverted Leasehold Improvements
Tenant
Leasehold Improvements
Contents
Safe To Enter?
Confirm Actual Site Conditions or Assume The Worst
Most Common Concerns Overhead Hazards
Slips, Trips and Falls
Electrical Grounding
Electrical Exposed Wiring
Contaminant Concentrations
Pathogen Ingestion
Cleaning Solution Concentrations
HEALTH AND SAFETY
EMERGENCY RESPONSEImmediate Actions
Communication
Internal Subcontractor Tenants
Public Relations
External Social Media
Chain of Command
Internally Reporting procedures for
contractors, tenants, etc.
Community ImpactMarshal Law?
Loss of Community Buildings – Government
Loss of Schools
Loss of Staff and/or Customers To Illness, Relocation
Loss of Revenue
Loss of Product
DISASTER RESPONSE PLANNING
PowerIs There Electricity or Power? When?
No Power = No Schools = No Classes = No Funding
No HVAC or Heat (Season Of Event Can Be HUGE Issue)
Generators?
BELFOR Has ExclusiveAgreement With Aggreko
Your Disaster Recovery Company Should Have Alliances With Power Generation Companies BEFORE
DISASTER RESPONSE PLANNING
Who Else Will Be Involved? From Outside The Area –
• Police
• Fire Departments
• FEMA
• Insurance Adjusters
• Engineers
• Annoying Contractors
After A Regional Incident, You Will Probably Not Find A Respectable Disaster Recovery Company “Looking For Work” …
Make Alliances BEFORE!
Dewey Cheatem & Howe
DISASTER RESPONSE PLANNING
The More Experienced Individuals Who Are Part of The Reaction Team – The Broader
Your Experience Base
HOW TO CHOOSE
Do They Know the Building
Do They Have Disaster Experience Not “Want-a-be’s”
Can They Work For 2 Months Without Pay
Are They Big Enough Attitude
Availability - At Any Hour
REPAIR YOUR FACILITY?
Most Contractors Doing Work At Your Facility
Do Not Have Major Disaster Experience
Are Not Large Enough
Are Not Financially Strong EnoughWork For 60-90 Days Without Funds
Experience Counts!
The More Experienced Your Reaction Team Is … The Broader Your Experience Base
DISASTER PLANNING RESPONSE
BELFOR 24/7 Emergency Hotline866-366-0493
www.belfor.com