ARL Heathrow Upgrade brochure

A welcome that’s just for youHeathrow Upgrade

Heathrow Meet & Assist I Heathrow Porter I Heathrow Buggy

ContentsHeathrow Meet and Assist 4

Heathrow Porter 7

Heathrow Buggy 7

Heathrow Upgrade 8

Heathrow Rewards 11

2 Heathrow Upgrade | A welcome that’s just for you

At Heathrow we’re known for our friendly welcome and helpful employees.

But some passengers prefer an even more personal service – someone to

greet them by name, speak a familiar language, help with airport formalities,

manage their bags or speed them faster through the terminal.

You can choose some or all of these one-to-one services with Heathrow Upgrade. It doesn’t matter which

airline or ticket type you’re flying with – Heathrow Upgrade lets you enjoy your own personalised welcome.

Heathrow Meet & Assist

A smiling face to meet you when you arrive or depart, and guide you through the airport to your flight

or onward travel.

See page 4

Heathrow Porter

Someone to carry your bags to your check-in desk or from your luggage carousel, and all the way to or

from your train, car or coach.

See page 7

Heathrow Buggy

A faster and less stressful airside journey by buggy to or from your aircraft gate. Arrive ahead of your

fellow passengers.

See page 7

Choose how you want to be met, helped or escorted Tailor your airport welcome with Heathrow Upgrade

Call 020 8745 6011 now to book

A welcome that’s just for you | Heathrow Upgrade 3


Heathrow Meet & AssistA smiling face and a guiding hand

An unfamiliar airport can be daunting. But not when you have a Meet & Assist Agent to guide you

through the terminal and the formalities of immigration, customs and security.

Your Agent will know your name and the detail of your travel plans. When they greet you, they’ll be

holding a board with your name on it. They’re all excellent linguists, so there’s a good chance they’ll also

speak your language.

Landing at Heathrow

• Your welcome to Heathrow and the UK begins when we welcome you from your flight. We’ll be waiting for you at the top of the air bridge as you enter the terminal building

• A guiding hand through passport control, baggage collection (including porters if needed) and customs

• Onwards to waiting friends in arrivals, or to your train, car, taxi or coach.

Flying out from Heathrow

• We’ll meet you at the kerbside on the terminal forecourt, in your car park or from your incoming train or coach

• A guiding hand through check-in, passport control and security

• Onwards to your departure lounge and, in good time, to your departure gate

• Help with VAT refunds

• Access arranged to a private lounge if required.

Connecting through Heathrow

• A smooth and stress-free connection between flights

• We’ll meet you from your incoming flight, guide you through our Flight Connection Centre and check-in formalities, and on to your departure lounge and departure gate

• If you have to change terminals, we’ll be by your side all the way

• Access arranged to a private lounge if required.

Call 020 8745 6011 to book your welcome



Heathrow PorterA smiling face and a guiding hand

Leave your bags to us. When you land at Heathrow, we’ll lift them from the carousel, then take them all the way

to your onward travel. When you fly out, we’ll take them from your car, train or coach to check-in.

If you need anything else, such as help with VAT refunds or advice on terminal facilities and flight details, just ask.

If you want to travel faster or in greater comfort through the terminal, the Heathrow Buggy takes you to your

destination sooner.

The Heathrow Buggy is for all passengers – arriving, departing or connecting. It carries you and your hand

luggage from your aircraft to passport control. Or it takes you from security all the way to your departure gate.

The buggy whisks you through the airside half of the terminal faster than your fellow passengers.

Call 020 8745 6011 to book your porters or buggy

Heathrow BuggyFaster and easier travel through the terminal


Not all passengers are the same. Some expect or deserve special treatment – business travellers,

corporate guests, group travellers, parents with babies or toddlers, the elderly, the infirm or passengers

in a hurry. Heathrow Upgrade is for anyone who believes in extraordinary service.

• Friendly service open to all passengers, no matter what airline they’ve chosen or ticket they carry

• Someone to meet you at the kerbside or from your flight

• A trusted multilingual escort

• Help with check-in, passport control, baggage reclaim, customs and VAT refunds

• Personal one-to-one service all the way through the terminal

• Flexible service tailored to you

• Access arranged to a private lounge if required

• Arrive on time, relaxed and unhurried.

Heathrow UpgradeFor passengers who love to feel special

Our Premium Service is designed to ease your journey through Heathrow

Call 020 8745 6011 to book your service



10 Heathrow Premium Services | Your Heathrow

Your Heathrow | Heathrow Premium Services 11

Heathrow Rewards is the loyalty programme that puts Heathrow at the heart of your travel

plans. It gives you even more value from our superb shopping, parking and Heathrow

Express rail link – and even more ways to enjoy a relaxed airport experience. The more you

spend on everything from sandwiches to sunglasses, the more points you collect.

• 90 minutes free Wi-Fi

• Collect points on everything you do at Heathrow

• Turn your points into £5 shopping vouchers accepted at hundreds of airport stores and outlets

• Save on parking and trains

• Or convert your points to frequent-flyer miles in your own favourite loyalty programme.

Register online now to collect points when you book your Heathrow Upgrade.

Go to heathrow.com/rewards

Heathrow Rewards Collect points and enjoy rewards on everything you do at Heathrow

Heathrow Meet & Assist I Heathrow Porter I Heathrow Buggy

Heathrow’s appointed supplier for premium services:

For further details and booking please contact:

ARL Services (UK) LimitedRoom no 2066-2068D’albiac House Cromer RoadLondon Heathrow AirportHounslow TW6 1SDUnited Kingdom

For commercial/corporate clients please contact our head office:

ARL Services (UK) LimitedHeathrow Cube – 9 Arkwright RoadColnbrook – BerkshireSL3 0HJUnited Kingdom

heathrow.com/upgrade

24 Hour Control Room

01753 684100

24 Hour Control Room

01753 684100

Phone

0208 7456011

Fax

0208 745 6244

Email

[email protected]

Phone

01753 681391

Fax

01753 689409

Email

[email protected]

Documents

ARL Heathrow Upgrade brochure