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Definitions of Professionalism
• the conduct, aims, or qualities that characterize or mark a profession or a professional person
• the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well
Source: www.merriam-webster.com
Attributes of Professionalism Specialized Knowledge Competency Honesty and Integrity Accountability Self-Regulation Appropriate Image Source: www.mindtools.com
Other Attributes Positive Attitude Confident Good Phone Etiquette Good Written Etiquette Open, Effective
Communication
Sources: www.chron.com www.techrepublic.com
Professional is…
asking “what can I do to be pro-active” rather than saying “no one told me”.
presenting information in a positive manner without blaming others.
discerning when your frustration or bad mood has nothing to do with those around you, then remaining positive with them.
giving grace when someone hasn’t done something when or how you think it should have been done.
remembering that you don’t know everyone’s story.
assuming the positive, not the negative, about things, situations, and people.
being gracious and non-combative.
setting the right example. doing the right thing even when
no one is watching. being mindful of the image and
reputation of your company and of you.
letting a person finish speaking without interruption.
actively listening. using good mannerisms like
saying ‘please’, ‘thank you’, and ‘you’re welcome’.
considering the emotions, feelings and needs of others.
changing the tone from argumentative to compassionate.
being mature and staying out of the ditch with others.
Questions to Ask Before Communicating
• Is it True?
• Is it Kind?
• Is it Necessary?
• Is it Clear?
Source: Before You Hit Send: Preventing Headache and Heartache
Dr. Emerson Eggerichs
SUMMARY: PROFESSIONALISM IS THE SERIOUSNESS AND SINCERITY WITH WHICH YOU APPROACH YOUR JOB. SOURCE: WWW.DALECARNEGIE.COM
• targeting your students to understanding them 1
• defining your services to delivering an experience 2
• service to relationship 3
What if you shift from:
Source: www.talkbusiness.com
QUESTIONS?
