Arkadin Professional Services specialize in designing, delivering and supporting custom collaboration solutions and international or complex deployments.

Delivered by our expert global team, Arkadin Professional Services offer you the flexibility and expertise to fit your specific need.

ARKADIN PROFESSIONAL SERVICES CUSTOMIZED TO YOUR BUSINESS NEEDS

> Worldwide collaboration solution roll-out and local language support

of Microsoft Hosted Lync solutions

> Video Conference Room installation and integration with your network infrastructure

> Transition from a legacy conferencing service to the Arkadin Cloud Collaboration Platform

> SIP Trunk connection with our audio conference platform to reduce your telecommunication costs

Professional Services for “tailor-made” projects including:

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ARKADIN PROFESSIONAL SERVICES: MANAGING YOUR COLLABORATION PROJECT BEFORE, DURING AND AFTER IMPLEMENTATION

…with a proven project management methodology and dedicated service relationship management

RUN> Guarantee quality of service

delivered on customer sites

> Monitor customer satisfaction and recommend appropriate improvement plan

> Track usage with custom reporting tools and adjust adoption strategy

> Manage upgrades and continually ensure the most suitable solution is running

DESIGN> On-board a Technical

Pre-Sales to qualify your custom collaboration

> Build an accurate Return On Investment analysis

> Leverage extensive experience to facilitate the High Level Design of your solution

> Build a project team with the right skill set from your organization and our PS teams

BUILD> Instigate workshops and

coordinate the different project streams

> Develop custom applications

integrations

> Identify potential weaknesses and apply the appropriate changes

> Handle a successful transition from an implementation to an adoption phase

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Top quality service provided by Arkadin’s certi�ed PS teams :

PMI

AGILE

Contract technical validationLow-Level Design

High-Level Design

Consulting Migration plan

Technical sales support Control and reportContinuous Service

ImprovementRisk management

Follow up adoption & incident

Change management

Reporting, SLAdevelopment

Satisfaction Plan Test & service acceptanceService Plan

Arkadin Professional Services are provided by a global team of experts who work with you to plan and deliver the overall project.

Our team comprises:

Technical Pre-Sales / Project Managers / Service Relationship Managers

Flexibility

Expertise

Dedicated